Brightway Insurance Jobs

- 31 Jobs
  • Part-Time Customer Service Routing Associate (Personal Lines)

    Brightway Insurance 4.4company rating

    Brightway Insurance Job In Jacksonville, FL

    About Brightway Established in 2008, Brightway has grown to become one of the largest privately-owned property/casualty insurance distribution companies in the U.S. with more than 350 agencies in 38 states and more than $1.4 billion in annual premiums. Brightway is a purpose and core value-driven organization. We provide a blueprint for a future-proofed life. Through our successful model, agency owners focus on protecting their clients most important assets through consultation, curated choice, and confidence. While Brightway focuses on our agency owners through back office, marketing support, and constant learning and development. Additionally, Brightway builds, integrates, and launches best-in-class and proprietary technology to help our agency owners better connect with clients to deepen relationships and drive success. Scope Under direct supervision, provides a broad range of insurance-related customer service and business development support and services to our existing customers and AAOs in ensuring all inbound requests are routed quickly and accurately to person(s) who can resolve the issue most effectively, ensuring the greatest customer service and the highest possible retention rates. Works with all levels of the organization to promptly resolve issues to ensure satisfaction. Job Responsibilities Reviews incoming requests received by email, US Mail, or by phone and through carrier websites Thoroughly documents the request in the appropriate manner or system Proactively contacts customer, agent, and others to ask clarifying questions Assigns the request as quickly and effectively as possible Answers any additional questions as needed Listens to, and incorporates, feedback Performs other related duties as assigned Reports activity and outcomes to manager Skills, Licenses, Certifications Strong customer service mindset; a desire and ability to deliver service that provides a high level of satisfaction Strong verbal and written communicator; must be able to convey ideas in a clear and concise manner Ability to learn Brightway systems and regularly update activities accurately Some independent judgment and decision making Ability to learn, embrace and put into practice new concepts and skills Able to gather and analyze facts and data, draw some inferences, weigh alternatives and present logical solutions Able to manage own time, activities and resources Team player; must be able to contribute to the team and rely on others to achieve objectives Can demonstrate Brightway values of Smart, Accountable and Trustworthy. Education and Experience This position requires a high school diploma or equivalent and 0-3 years experience in Customer Service or a related field. The applicant must be proficient in Microsoft Office products (Word, Excel, Outlook, PowerPoint). This position is on site in Jacksonville, FL. Equal Employment Opportunity: Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals. We are an equal opportunity employer and do not discriminate based on race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or any other characteristic protected by applicable law. We believe that a diverse workforce is essential to our success and fosters innovation, creativity, and collaboration. We are dedicated to ensuring that our hiring, promotion, and training practices reflect this commitment. We encourage applications from individuals of all backgrounds and experiences and look forward to building a diverse team that reflects the communities we serve.
    $24k-32k yearly est. 13d ago
  • Insurance Sales Producer-Middleburg

    Brightway Insurance 4.4company rating

    Brightway Insurance Job In Florida

    Advance your career at Brightway Insurance,- one of the largest personal lines insurance agencies in the U.S. Brightway Insurance, is expanding. Brightway Insurance is the fastest growing independent personal lines insurance agencies with access to more markets than other agencies our focus is on providing our customers with a customized package of coverages that provide them the coverage they need at a price they want. We have a great opportunity for an experienced insurance agent or an individual with a proven track record of success and the desire to have a fulfilling career. Brightway, will take a proactive role in your success as an experienced sales representative by offering industry-leading sales and lead generation training, support and mentoring from the company's most successful sales professionals. You will build and develop client relationships within local communities to promote Brightway Insurance, (The name Agency) products including Auto, Home, Commercial, and Life Insurance. Brightway agents are highly focused on maximizing their sales efforts without getting bogged down by time-consuming tasks like data entry and customer service Responsibilities: Selling Auto, Home, Life and Commercial Insurance to individuals using consultative sales techniques. Identifying prospective customers using established lead methodologies for new business. Counseling and advising prospects and policyholders on matters of insurance coverage that is tailored to their specific situational need. Developing and maintaining business relationships. Participating in various incentive programs and contests designed to drive sales and exceed production goals. Exceeding sales goals for volume of quality new business quoted and written within company guideline. Qualifications: Experience in high-paced sales environment preferred High School Diploma Highly effective communication and interpersonal skills Demonstrated persuasion and negotiation skills. Organizational skills and effective time management to succeed in a semi-autonomous, fast-paced environment. Analytical skills to understand complex coverage details and underwriting guidelines. This position requires that incumbents must attain and maintain current state P&C. insurance license.
    $69k-122k yearly est. 49d ago
  • Regional Vice President

    Gerber Life Insurance In Fremont, Michigan 4.0company rating

    Orlando, FL Job

    Primarily responsible for recruiting Brokerage General Agencies (BGAs), Producing General Agents/Agencies (PGAs), and related producers in conjunction with duties of Recruiting Coordinator. Serves as the product/marketing subject matter expert, trainer and knowledge dispenser to the region including BGAs, PGAs, Internal Marketers, Producers and sub-producers. These responsibilities include training and support for national account affiliates in the territory. Achieves life and annuity sales results in assigned territory, working closely with the Internal Wholesalers (IWS). Focuses on sales and productivity results of new and existing producers. Works with minimal supervision and is responsible to independently make a broad range of critical decisions, escalating to executive-level associates only when appropriate. Responsibilities What you will do: Recruits new BGAs, PGAs, and Agencies in assigned territory in conjunction with the duties of the Recruiting Coordinator developing an effective team approach to region recruiting. Provides orientation, product training and direct sales support to new and existing BGAs, PGAs and producers in assigned territory or as directed when needed. Works closely with the Internal Wholesaler to solicit and promote the sale of all CLIC products with new and existing agencies and producers. Develops close coordination and working relationship with Recruiting Coordinator and Internal Wholesaler in executing field activities. Makes proactive outbound support calls to BGAs, PGAs, Producers and sub-producers. Includes follow-up on sales calls, identifying new sales opportunities and promoting new and existing products. Makes reactive outbound support calls to region producers. Includes following up on sales calls and answering in-depth and moderately complex questions on products. Develops and utilizes advanced product and operational procedure knowledge. Product knowledge includes all CLIC products, embedded sales-driven features, product introductions and enhancements/updates. Operational procedures knowledge includes new business submissions, underwriting and issue procedures, commissions and product availability. Offers input to CLIC on ways to improve product sales and service. Maintains a high level of awareness of competitors and shares timely information with Internal Wholesaler, Recruiting Coordinator and home office staff on competitors' products and industry trends. Participates in the interview process for hiring Recruiting Coordinator, Internal and/or External Wholesalers when requested. Manages expenses prudently within assigned expense parameters. Provides regional recruiting, sales, activity and expense reports to management. Keeps up with the trends in our business, networking and being aware of our competitors' strategies and major operational initiatives. Develops and executes strategic initiatives in our operation to give us a competitive edge. Performs other duties as assigned. Complies with all policies and standards. Qualifications Bachelor's Degree In business or related field or commensurate industry experience. (Required) Demonstrated wholesaling experience (internal or external) or related sales support experience in the large agency and independent producer space. (Required) CFP, CLU and ChFC or commensurate industry experience. (Required) Proven advanced knowledge of fixed and fixed indexed life insurance and annuity products. Proven knowledge of advanced sales and marketing concepts. Demonstrated ability to team effectively with multiple home office areas including underwriting, new business and related teams for region-level sales and service outcomes. Cite examples of effective negotiating and problem-solving skills. Demonstrated strong verbal and written communication skills, including presentation skills. Cite examples of achieving results while working under pressure with high-volume workloads and deadlines. Proven strong analytical skills, including demonstrated experience identifying and quantifying problems and providing effective resolutions. Cite examples demonstrating effectiveness in grasping new concepts and procedures. Must be able to cite examples of self-motivation and experience working under limited supervision. Working knowledge of Microsoft Office applications. Working knowledge of producer portal, mobile capabilities and product illustration software. Dedicated use of CRM platform for region management, sales and marketing, reporting and related functions. DL NUMBER - Driver License, Valid and in State Valid driver's license and satisfactory driving record. Upon Hire (Required) Maintain appropriate vehicle insurance. Upon Hire (Required) Work Setting/Position Demands: This position travels and works in various office settings and requires being in a stationary position for long periods of time frequently while working at a desk, on a computer or with other standard office equipment, or while in meetings. Position requires frequent movement of wrist, hands and fingers for continuous computer work. Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis. Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; Visual acuity is required to determine accuracy, neatness, and thoroughness of work. Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis. Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions Extended hours required during peak workloads or special projects/events. Travel Requirements: Ability to drive personal vehicle over relatively large geography which will include daily and overnight travel up to 50-75% Note: Posted Hiring Salary Range The salary ranges posted reflect our targeted base pay hiring range for the position (assuming a 40 hour work week). The final determination on base pay for any position will be determined based on multiple factors to ensure pay equity within the organization. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives whereby total compensation may exceed base salary depending on individual performance. We can recommend jobs specifically for you! Click here to get started.
    $81k-143k yearly est. 26d ago
  • Insurance Account Assistant-Homeowners Division

    Brightway 4.4company rating

    Brightway Job In Juno Beach, FL

    Role SummaryPrimary ResponsibilitiesQuote new homeowners insurance policies across multiple carriers Prepare applications and proposal packets for agent review Input and update client info in your management system Monitor quote requests and ensure timely turnaround Secondary Responsibilities as needed Answer incoming calls or follow up questions from clients Clarify missing info occupancy pets alarms etc Assist during high volume periods or staff absences Key NotesNo sales responsibilities License required Should be comfortable on the phone and with Florida specific homeowners nuances Familiar with carriers rating platforms and agency systems
    $32k-50k yearly est. 15d ago
  • Bilingual Insurance Salesman

    A-1 Insurance Direct 3.4company rating

    Tampa, FL Job

    Hello, we are Insurance Direct. We are a non-standard auto insurance agency/call center with 14+ years in business. Our main location is in Tampa, FL and we have a second location in Dallas, TX. We have a growing Sales Department and are looking for licensed P&C Agents (or soon-to-be) to sell non-standard auto insurance policies! We are providing personal lines insurance for the whole state of Florida, Texas & Tennessee. We are looking for agents who are motivated to make a bonus on top of their hourly rate who will continue to push themselves to grow and who want to expand with our company. We do prefer Bilingual Spanish and English speakers. We will provide the support that you need to achieve all your goals but your success is based on your work ethic and your willingness to grow. The Sales Agents at A-1 Insurance Direct is responsible for maintaining and maximizing profitable relationships with clients and growing the book of business through new client sales. Benefits/Perks: Competitive Pay Professional Development Job Stability in a growing industry Healthcare Bonus Vacation Paid Holidays Responsibilities Identify, qualify, and develop commercial insurance opportunities with new and existing clients in person, online, by phone, and through written communication. Foster and maintain excellent relationships with clients and prospects through regular follow-up, accurate and timely quotations. Actively partner, network, and plan for new clients and business opportunities. Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed. Maintain CE and participate in ongoing education and keep informed regarding industry information, new product information, legislation, coverages, and technology to continuously improve knowledge and performance. Maintain Focus on selling to and marketing towards potential clients. Qualifications Hold the insurance license required by your state and have a minimum of two years personal and commercial lines insurance account management experience, as well as a Bachelor's Degree or comparable work experience. Possess a valid driver's license and a source of reliable transportation. Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively secure new business and maintain an existing client base. Have a proven track record of business-to-business sales success. Possess strong presentation, persuasion, and negotiation skills with the ability to close sales. Be people-oriented, customer-focused, and professionally assertive in developing new client relationships and servicing existing clients. Possess outstanding organizational skills with an ability to complete difficult assignments without supervision, sound business judgment, strong decision-making, and superior written and verbal communication skills. Have excellent time management skills, thrive in a team environment, and have Technology and Computer proficiency including agency management systems. Compensación: $12.00 - $18.00 per hour The Most Trusted FL Insurance Agency Let Us Help You Get the Cheapest Car Insurance! Not sure what coverage you need? Having the right insurance is vital, but finding it can be time consuming. Our clients deserve the best insurance policy at the lowest rate possible. Insurance Direct compares real, personalized car, home, renters, and business insurance quotes. Get the cheapest direct insurance rates in minutes from multiple carriers. Compare and Save! Auto Insurance coverage is packaged into different coverage types. It is usually easiest to determine what you are required to purchase. Then, you determine what you have that needs to be protected. Purchase cheap car insurance to protect yourself in the event that you suffer a loss to your person, property and losses suffered by others. If you have questions about cheap car insurance in Florida and which coverage you need, please call an Insurance Direct agent ************ and they will help you find the best plan for you and save you money. Insurance Direct has partnered with multiple non-standard auto insurance companies to help you get the best rate within minutes. We shop and compare rates to give you the lowest possible rates while lowering your down payment. Compare online and save, it is easy, free, and fast! Not sure what coverage you need? Please let an Insurance Direct agent create a free personalized quote for your vehicle, property, or business that meets your needs. We specialize in getting the best auto insurance rates for drivers that have accidents, tickets, DUI, SR-22, FR-44, revoked, or suspended driver's licenses. What We Do Are you looking for the cheapest auto insurance quote in Florida and you want state minimum coverage or want basic full car insurance? Get the cheapest car insurance in Tampa, Dallas, and Nashville. We compare the cheapest car insurance rates in Florida, Texas, and Tennessee from multiple companies, provide expert advice on coverages, and help you secure a policy that fits your needs. Insurance Direct is a trusted agency due to the professionalism and respect that our licensed insurance agents provide. Each of our customer service representatives is a licensed agent. We continue our education and endeavors, to stay aware of the latest rates, quotes, trends, coverage, and policies, that gives you the best coverage at an affordable price. Get a free quote online and we will give you all possible discounts. What We Offer We offer cheap Auto Insurance in Florida, Homeowners Insurance, Mobile Home Insurance, Renters Insurance, Condo Insurance, Business Insurance, General Liability, Workers' Compensation, Commercial Auto Insurance, Commercial Property Insurance, and Car Insurance in Texas & Tennessee.
    $12-18 hourly 60d+ ago
  • Sr. UX Designer

    Brightway 4.4company rating

    Brightway Job In Jacksonville, FL

    About Brightway Established in 2008 Brightway is proud to be one of the fastest growing insurance agency systems in the United States With over 350 franchises spanning 35 states and an impressive 13 billion in annual premiums we rank among the nations largest privately owned property and casualty insurance distribution companies We support our agency owners with comprehensive back office services marketing resources and continuous learning and development We are embarking on the next stage of our customer centric growth driven by innovation from our talented associates and the application of cutting edge technologies This growth has opened doors for creative thinkers who thrive in a diverse and collaborative culture As a Brightway team member youll engage in exciting projects that are reshaping the industry working alongside a dedicated team committed to delivering exceptional customer service and safeguarding our clients most valuable assets Scope As a Sr User Experience Designer at Brightway you have an exciting opportunity to join our growing UX organization working on experiences for insurance agents customer service advisors and Brightway customers Here at Brightway we are expanding our digital capabilities and maturing our design culture to drive growth and facilitate exceptional experiences for all We are seeking a talented highly motivated and technically excellent user experience designer to join our product team Job Responsibilities Work hand in hand with product managers front and back end engineers subject matter experts as well as other functions to create top notch experiences for Brightway agents advisors and customers Collaborate with other designers and researchers Own the UX design process from ideation to implementation and beyond Create relevant artifacts such as storyboards mockups prototypes specs etc Work with end users on evaluating and improving your ideas Measure the impact of your design decisions on user behavior and outcomes Promote human centered design thinking throughout BrightwaySkills Licenses Certifications Deep understanding of HCD processes methods and best practices Experience with common prototyping tools eg FigmaFamiliarity & commitment to designing for accessibility Interest in driving consistency through design systems Familiarity with common qualitative UX research methods Experience working with engineers and product managersA portfolio showcasing your prior work Education and Experience Bachelors Degree preferred At least 3 years or prior experience in a similar role Have experience in insurance technology or designing a CRMAre familiar with and enthusiastic about Lean and Agile practices Have experience with atomic design and Figma based design systems components tokens dev mode etc Have experience collaborating in modern tools like Miro Notion Slack etc Equal Employment Opportunity Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals We are an equal opportunity employer and do not discriminate based on race color national origin sex age disability religion sexual orientation gender identity or any other characteristic protected by applicable law We believe that a diverse workforce is essential to our success and fosters innovation creativity and collaboration We are dedicated to ensuring that our hiring promotion and training practices reflect this commitment We encourage applications from individuals of all backgrounds and experiences and look forward to building a diverse team that reflects the communities we serve
    $72k-100k yearly est. 48d ago
  • IT Systems Engineer

    People's Trust Insurance 4.3company rating

    Jacksonville, FL Job

    We are seeking an experienced IT Systems Engineer to join our team, primarily focusing on the management and optimization of our cloud and on-premises IT infrastructure. The ideal candidate will ensure seamless operation and provide robust support across critical systems, including Azure Active Directory, Office 365, and various infrastructure components, to deliver high-performance and secure IT services within our organization. Essential Duties and Responsibilities: Azure Active Directory (Most Important): Design, implement, and maintain Azure Active Directory (AAD) environments. Manage and enforce security policies, such as Multi-Factor Authentication (MFA), Conditional Access, and Identity Protection. Integrate AAD with other cloud services and applications, ensuring seamless Single Sign-On (SSO) experiences. Configure and manage user accounts, roles, and groups within Azure AD. Monitor Azure AD logs for security events and optimize for performance. Office 365 (Most Important): Administer and support the Office 365 suite, including Exchange Online, SharePoint Online, Teams, and OneDrive. Configure and manage Office 365 policies for security, compliance, and data loss prevention. Assist with user migrations, provisioning, and deprovisioning. Troubleshoot Office 365 connectivity and functionality issues. Perform regular monitoring and optimization to ensure availability and performance. Windows Servers: Install, configure, and maintain Windows Server environments, ensuring adherence to best practices for security and performance. Manage Windows Server roles, such as DNS, DHCP, and Group Policy. Perform routine system updates, patching, and vulnerability management. Monitor server performance, capacity, and security, addressing issues proactively. Ensure server backups, replication, and disaster recovery plans are in place and regularly tested. VMware vSphere Environment: Manage VMware vSphere environments, including ESXi hosts and virtual machines (VMs). Configure and maintain vCenter Server, virtual networks, and storage configurations. Perform routine health checks, upgrades, and patching within vSphere. Implement and optimize vSphere High Availability (HA) and Distributed Resource Scheduler (DRS). Troubleshoot VM performance issues, resource allocation, and scaling. Active Directory (On-Premises): Manage on-premises Active Directory, including user accounts, group policies, and organizational units. Implement and enforce security policies, including account lockout and password expiration. Set up and manage trust relationships, forests, and domains. Oversee AD replication and troubleshoot issues related to domain controllers. Perform regular AD health checks, backup, and disaster recovery testing. Storage Area Network (SAN): Configure, maintain, and monitor SAN infrastructure to support high availability and performance. Manage storage allocation, thin provisioning, and snapshots. Implement storage redundancy and perform capacity planning. Monitor SAN health and performance, addressing issues proactively. Ensure SAN data backup and disaster recovery procedures are in place and tested. SQL Servers: Administer SQL Server environments, including installation, configuration, and maintenance. Perform database backups, restorations, and implement high availability solutions (e.g., Always On Availability Groups). Monitor SQL Server performance, optimize queries, and address bottlenecks. Manage database security, including user roles and permissions. Troubleshoot and resolve SQL Server issues, ensuring data integrity and availability. Veeam Backup and Replication: Configure and manage Veeam Backup and Replication for data protection. Implement and monitor backup schedules, retention policies, and restore processes. Ensure compliance with backup and disaster recovery objectives. Test backups and perform regular recovery drills. Troubleshoot and resolve backup failures, optimizing for speed and reliability. Required Qualifications and Skills: Experience: Minimum of five years of experience in most of the above-listed areas, with in-depth knowledge of Azure AD and Office 365. Technical Proficiency: Strong background in IT systems engineering, network management, virtualization, and storage technologies. Security Awareness: Knowledge of IT security best practices, data protection regulations, and disaster recovery planning. Problem-Solving: Demonstrated analytical skills and ability to troubleshoot complex technical issues independently and as part of a team. Communication: Effective communicator with a focus on user support and cross-functional collaboration.
    $66k-99k yearly est. 60d+ ago
  • Personal Lines Licensed Customer Service Representative

    People's Trust Insurance 4.3company rating

    Deerfield Beach, FL Job

    SUMMARY: The Customer Service Representative is responsible for providing effective customer service, (receive, investigate, and respond) to all internal and external PTIC customers by utilizing excellent, in-depth knowledge of company products and programs as well as team members within the Customer Service Department. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide timely and accurate information to incoming customer requests. Process customer changes according to established department policies & procedures. Process customer cancellations according to established department policies & procedures. Receives, investigates, and then responds to customer complaints. Works under general supervision performing a variety of complicated tasks requiring a wide degree of latitude and creativity. Must be knowledgeable of concepts, practices, and procedures within a particular field. Performs other duties as assigned. REQUIRED QUALIFICATIONS AND SKILLS: The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully: High school diploma or GED; at least three years related experience and/or training; or equivalent combination of education and experience 4-40, 20-44, or 2-20 license Bilingual Previous Property & Casualty insurance industry experience and PTI experience preferred Ability to work independently and within a team environment to carry out assignments to completion within parameters of instructions given Exhibit strong organizational skills with a proven ability to juggle multiple projects at a time and prioritize, while maintaining attention to detail, efficiency, and high customer service standards Working knowledge of MS Office (Excel, Word, PowerPoint) Availability to work extended hours if necessary
    $27k-33k yearly est. 26d ago
  • Junior Producer

    Brightway 4.4company rating

    Brightway Job In Florida

    Advance your career with Brightway Insurance one of the largest and fastest growing independent personal lines insurance agencies in the US We offer access to more markets than other agencies allowing our agents to provide customized insurance solutions tailored to each clients unique needsat a price they can afford We are expanding and looking for motivated insurance professionals or individuals with a proven track record of success who are eager to build a rewarding career At Brightway we invest in your success with industry leading sales training lead generation support and mentorship from top performing agents As a Brightway Insurance Sales Representative youll focus on developing client relationships within your community and offering a full suite of insurance products including Auto Home Commercial and Life Insurance Our streamlined operations allow you to maximize your sales efforts without being weighed down by administrative tasks Key Responsibilities Sell Auto Home Life and Commercial Insurance using consultative sales techniques Identify and engage potential customers through established lead generation methods Advise clients on tailored insurance solutions that meet their unique needs Develop and maintain strong business relationships Participate in incentive programs and sales contests to drive performance Consistently exceed sales targets for new business quotes and policy issuance Qualifications Experience in a fast paced sales environment preferred High school diploma required Strong communication and interpersonal skills Persuasive negotiation abilities Excellent organizational and time management skills to thrive in a dynamic semi autonomous environment Analytical skills to understand coverage details and underwriting guidelines If youre ambitious driven and ready to grow in a thriving industry join Brightway Insurance and take the next step in your career
    $32k-52k yearly est. 27d ago
  • Senior Infrastructure Architect

    Brightway 4.4company rating

    Brightway Job In Jacksonville, FL

    About Brightway Established in 2008 Brightway is proud to be one of the fastest growing insurance agency systems in the United States With over 350 franchises spanning 35 states and an impressive 13 billion in annual premiums we rank among the nations largest privately owned property and casualty insurance distribution companies We support our agency owners with comprehensive back office services marketing resources and continuous learning and development We are embarking on the next stage of our customer centric growth driven by innovation from our talented associates and the application of cutting edge technologies This growth has opened doors for creative thinkers who thrive in a diverse and collaborative culture As a Brightway team member youll engage in exciting projects that are reshaping the industry working alongside a dedicated team committed to delivering exceptional customer service and safeguarding our clients most valuable assets Position Overview We are seeking a Senior Infrastructure Architect to lead the design implementation and maintenance of scalable secure cloud and hybrid infrastructures using Microsoft Azure and Microsoft 365 M365 The ideal candidate will have expertise in Azure M365 network design and automation and will drive strategic cloud initiatives while mentoring junior team members Key Responsibilities Cloud & M365 Infrastructure Design deploy and manage scalable Azure and M365 environments ensuring cost efficiency security and optimal performance Automation & Optimization Develop IaC using Terraform PowerShell and Azure CLI Optimize resource utilization and service configurations in both Azure and M365Security & Compliance Implement security best practices using tools like Azure Sentinel EDR and endpoint protection Ensure compliance with identity management RBAC and DLP policies Network Design & Implementation Design and implement network architecture including Azure Virtual WAN VPNs ExpressRoute and security configurations Monitoring & Analytics Set up Azure Monitor Log Analytics and use SIEM tools like Sumo Logic and Microsoft Sentinel for performance monitoring and security event management Collaboration & Mentorship Collaborate with teams to deploy cloud applications and services and mentor junior engineers on cloud architecture security and automation Continuous Improvement Evaluate and implement emerging technologies to improve system performance security and efficiency Skills Licenses Certifications Skills Expertise in Azure services M365 network security automation and IaC Terraform ARM templates PowerShell Experience with containerization and orchestration Docker AKSCertifications Azure Solutions Architect Expert Microsoft 365 Certified Enterprise Administrator Expert or similar certifications Education and Experience Bachelors degree in Computer Science IT or related field6 years in designing and managing Azure and M365 environments with a strong focus on network design and hybrid cloud implementations Equal Employment Opportunity Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals We are an equal opportunity employer and do not discriminate based on race color national origin sex age disability religion sexual orientation gender identity or any other characteristic protected by applicable law We believe that a diverse workforce is essential to our success and fosters innovation creativity and collaboration Our goal is to provide a work environment that is free from discrimination and harassment where everyone has an equal opportunity to succeed and grow
    $101k-121k yearly est. 38d ago
  • Agency Underwriter

    People's Trust Insurance 4.3company rating

    Deerfield Beach, FL Job

    As an Agency Underwriter, you will be responsible for communicating directly with People's Trust Agency Partners regarding company directives, underwriting decisions, guidelines, and requirements through phone queues and chat messages. You will have the opportunity to evaluate and determine an appropriate course of action for new business submissions, reinstatement requests, endorsements and policy changes, and address billing inquiries. Essential Duties and Responsibilities: Effectively communicate with agents regarding a variety of underwriting questions pertaining to new business submissions, reinstatements, inspections, policyholder communications, billing information, cancellations, endorsement requests, and required documents. Function in a team environment and share in responsibility for incoming calls and chats. Work independently and manage changing priorities effectively. Ensure timely processing in a fast-paced environment. Proactively resolve issues with strong skills in problem-solving and resourcefulness. Understand new and renewal business guidelines for proper risk selection and policy eligibility. Ability to assess information from a variety of sources and make sound underwriting decisions to reduce unnecessary exposure. Proficiency in reviewing required policy documentation for accuracy and acceptability. May handle special projects and perform other duties and responsibilities as assigned. Qualifications and Skills: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. A minimum of a high school graduate or GED is required; a Bachelor's or Associate's Degree is preferred. Two years minimum experience in Property & Casualty insurance or relevant experience or equivalent combination of education and experience. Must possess a 4-40 Customer Service Representative, 2-20 General Lines, or 20-44 Resident Personal Lines License. Professional certifications and designations are beneficial. Proficiency with Microsoft Office programs and online search skills required. Desire to contribute to a positive work environment. Strong communication skills both verbally and in writing. Ability to interact on a professional level with agents and policyholders. Exhibits critical thinking and analytical skills with high attention to detail. Resourceful and skilled in working independently to carry out assignments to completion. Ability to develop judgement and assess risk. Maintains the integrity of the company and provides exceptional, best-in-class customer service. Availability to work extended/additional hours during storm season, if necessary While not a requirement, being bilingual is a highly preferred skill for the position.
    $31k-47k yearly est. 21d ago
  • Underwriting Supervisor

    People's Trust Insurance 4.3company rating

    Deerfield Beach, FL Job

    As an Underwriting Supervisor, you will help lead, train, and coach our team of skilled underwriters while overseeing daily underwriting operations, conducting quality review audits, and monitoring production. A successful candidate will possess a get-it-done attitude, with strong leadership and critical thinking skills, effective written and verbal communications, and have a deep understanding of the ever-changing Florida property insurance market. Essential Duties and Responsibilities: Leading Effectively communicate with underwriters and agents regarding a variety of questions pertaining to new business submissions, reinstatements, inspections, policyholder communications, billing information, cancellations, endorsement requests, and required documents. Supervises the underwriting function to ensure timely processing and proper risk selection. Provide advanced underwriting expertise with policy review analysis or procedure questions. Work independently and manage changing priorities effectively. Proactively resolve issues with strong skills in problem-solving and resourcefulness. Function in a team environment and when needed, share responsibility for incoming calls and chats. May handle special projects and perform other duties and responsibilities as assigned. Training Identify training needs and assist in designing training programs for the department. Compile training material and present information in-person and virtually to team members. Assist with creating, maintaining, and updating SOPs and templates. Participate in hiring, training, crucial conversations, and providing input for and participating in performance evaluations of team members. Auditing Recommend and consult on overall process improvements to the leadership team as necessary. Perform weekly assigned number of audits. Monitor and report processing and performance standards of the team on phone calls and chats. Provide input on underwriting team performance and recommend opportunities for advancement or, when necessary, employment corrective actions. Qualifications and Skills: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Minimum 5+ years of underwriting, management, agency sales, and/or related insurance experience in the Property & Casualty insurance industry. A Bachelor's or Associate's Degree (or equivalent experience) is preferred. Must possess a 4-40 Customer Service Representative, 2-20 General Lines, or 20-44 Resident Personal Lines License. Professional certifications and designations are beneficial. Possesses in-depth knowledge of underwriting practices and is confident in their underwriting judgement and ability to assess risk. A proven track record of leading, training, and/or developing a team. Focuses on achieving goals and gaining efficiencies, driven to be a high performer. Feels a strong desire to see others succeed, contributes to a positive work environment, effectively establishes rapport, and develops productive work relationships. Ability to present information and respond to questions in a group setting or one-on-one. Excellent communication, interpersonal, and organizational skills. Strong communication skills both verbally and in writing. Ability to interact on a professional level with agents and policyholders. Exhibits critical thinking and analytical skills with high attention to detail. Resourceful and skilled in working independently to carry out assignments to completion. Maintains the integrity of the company and provides exceptional, best-in-class customer service. Proficiency with Microsoft Office programs and online search skills required. Availability to work extended/additional hours during storm season, if necessary While not a requirement, being bilingual is a highly preferred skill for the position. ** This is an onsite role in Deerfield Beach, so candidates must be local or open to relocating to sunny South Florida!
    $39k-63k yearly est. 21d ago
  • Insurance Producer/Agent

    Brightway Insurance 4.4company rating

    Brightway Insurance Job In Rockledge, FL

    Insurance Sales Producer Brightway Insurance Advance your career with Brightway Insurance, one of the largest and fastest-growing independent personal lines insurance agencies in the U.S. We offer access to more markets than other agencies, allowing our agents to provide customized insurance solutions tailored to each client s unique needs at a price they can afford. We are expanding and looking for motivated insurance professionals or individuals with a proven track record of success who are eager to build a rewarding career. At Brightway, we invest in your success with industry-leading sales training, lead generation support, and mentorship from top-performing agents. As a Brightway Insurance Sales Representative, you ll focus on developing client relationships within your community and offering a full suite of insurance products, including Auto, Home, Commercial, and Life Insurance. Our streamlined operations allow you to maximize your sales efforts without being weighed down by administrative tasks. Key Responsibilities: Sell Auto, Home, Life, and Commercial Insurance using consultative sales techniques. Identify and engage potential customers through established lead-generation methods. Advise clients on tailored insurance solutions that meet their unique needs. Develop and maintain strong business relationships. Participate in incentive programs and sales contests to drive performance. Consistently exceed sales targets for new business quotes and policy issuance. Qualifications: Experience in a fast-paced sales environment preferred. High school diploma required. Strong communication and interpersonal skills. Persuasive negotiation abilities. Excellent organizational and time-management skills to thrive in a dynamic, semi-autonomous environment. Analytical skills to understand coverage details and underwriting guidelines. If you re ambitious, driven, and ready to grow in a thriving industry, join Brightway Insurance and take the next step in your career!
    $39k-61k yearly est. 8d ago
  • Insurance Account Assistant-Homeowners Division

    Brightway Insurance 4.4company rating

    Brightway Insurance Job In Florida

    Role Summary Primary Responsibilities: Quote new homeowner s insurance policies across multiple carriers Prepare applications and proposal packets for agent review Input and update client info in your management system Monitor quote requests and ensure timely turnaround Secondary Responsibilities (as needed): Answer incoming calls or follow-up questions from clients Clarify missing info (occupancy, pets, alarms, etc.) Assist during high-volume periods or staff absences Key Notes: No sales responsibilities License required Should be comfortable on the phone and with Florida-specific homeowners nuances Familiar with carriers, rating platforms, and agency systems
    $32k-49k yearly est. 13d ago
  • Sr. UX Designer

    Brightway Insurance 4.4company rating

    Brightway Insurance Job In Jacksonville, FL

    About Brightway Established in 2008, Brightway is proud to be one of the fastest-growing insurance agency systems in the United States. With over 350 franchises spanning 35+ states and an impressive $1.3 billion in annual premiums, we rank among the nation s largest privately owned property and casualty insurance distribution companies. We support our agency owners with comprehensive back-office services, marketing resources, and continuous learning and development. We are embarking on the next stage of our customer-centric growth, driven by innovation from our talented associates and the application of cutting-edge technologies. This growth has opened doors for creative thinkers who thrive in a diverse and collaborative culture. As a Brightway team member, you'll engage in exciting projects that are reshaping the industry, working alongside a dedicated team committed to delivering exceptional customer service and safeguarding our clients' most valuable assets. Scope As a Sr. User Experience Designer at Brightway you have an exciting opportunity to join our growing UX organization working on experiences for insurance agents, customer service advisors, and Brightway customers. Here at Brightway we are expanding our digital capabilities and maturing our design culture to drive growth and facilitate exceptional experiences for all. We are seeking a talented, highly motivated, and technically excellent user experience designer to join our product team. Job Responsibilities Work hand-in-hand with product managers, front- and back-end engineers, subject matter experts as well as other functions to create top-notch experiences for Brightway agents, advisors, and customers. Collaborate with other designers and researchers. Own the UX design process: from ideation to implementation and beyond. Create relevant artifacts such as storyboards, mockups, prototypes, specs, etc. Work with end users on evaluating and improving your ideas. Measure the impact of your design decisions on user behavior and outcomes. Promote human-centered design thinking throughout Brightway. Skills, Licenses, Certifications Deep understanding of HCD processes, methods, and best practices. Experience with common prototyping tools (e.g. Figma.) Familiarity & commitment to designing for accessibility. Interest in driving consistency through design systems. Familiarity with common qualitative UX research methods. Experience working with engineers and product managers. A portfolio showcasing your prior work. Education and Experience Bachelor s Degree preferred At least 3 years or prior experience in a similar role. Have experience in insurance technology or designing a CRM. Are familiar with and enthusiastic about Lean and Agile practices. Have experience with atomic design and Figma-based design systems (components, tokens, dev mode, etc). Have experience collaborating in modern tools like Miro, Notion, Slack, etc. Equal Employment Opportunity: Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals. We are an equal opportunity employer and do not discriminate based on race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or any other characteristic protected by applicable law. We believe that a diverse workforce is essential to our success and fosters innovation, creativity, and collaboration. We are dedicated to ensuring that our hiring, promotion, and training practices reflect this commitment. We encourage applications from individuals of all backgrounds and experiences and look forward to building a diverse team that reflects the communities we serve.
    $72k-100k yearly est. 49d ago
  • Senior Infrastructure Architect

    Brightway Insurance 4.4company rating

    Brightway Insurance Job In Jacksonville, FL

    About Brightway Established in 2008, Brightway is proud to be one of the fastest-growing insurance agency systems in the United States. With over 350 franchises spanning 35+ states and an impressive $1.3 billion in annual premiums, we rank among the nation s largest privately owned property and casualty insurance distribution companies. We support our agency owners with comprehensive back-office services, marketing resources, and continuous learning and development. We are embarking on the next stage of our customer-centric growth, driven by innovation from our talented associates and the application of cutting-edge technologies. This growth has opened doors for creative thinkers who thrive in a diverse and collaborative culture. As a Brightway team member, you'll engage in exciting projects that are reshaping the industry, working alongside a dedicated team committed to delivering exceptional customer service and safeguarding our clients' most valuable assets. Position Overview We are seeking a Senior Infrastructure Architect to lead the design, implementation, and maintenance of scalable, secure cloud and hybrid infrastructures using Microsoft Azure and Microsoft 365 (M365). The ideal candidate will have expertise in Azure, M365, network design, and automation, and will drive strategic cloud initiatives while mentoring junior team members. Key Responsibilities Cloud & M365 Infrastructure: Design, deploy, and manage scalable Azure and M365 environments, ensuring cost efficiency, security, and optimal performance. Automation & Optimization: Develop IaC using Terraform, PowerShell, and Azure CLI. Optimize resource utilization and service configurations in both Azure and M365. Security & Compliance: Implement security best practices using tools like Azure Sentinel, EDR, and endpoint protection. Ensure compliance with identity management, RBAC, and DLP policies. Network Design & Implementation: Design and implement network architecture, including Azure Virtual WAN, VPNs, ExpressRoute, and security configurations. Monitoring & Analytics: Set up Azure Monitor, Log Analytics, and use SIEM tools like Sumo Logic and Microsoft Sentinel for performance monitoring and security event management. Collaboration & Mentorship: Collaborate with teams to deploy cloud applications and services, and mentor junior engineers on cloud architecture, security, and automation. Continuous Improvement: Evaluate and implement emerging technologies to improve system performance, security, and efficiency. Skills, Licenses, Certifications Skills: Expertise in Azure services, M365, network security, automation, and IaC (Terraform, ARM templates, PowerShell). Experience with containerization and orchestration (Docker, AKS). Certifications: Azure Solutions Architect Expert, Microsoft 365 Certified: Enterprise Administrator Expert, or similar certifications. Education and Experience Bachelor s degree in Computer Science, IT, or related field. 6+ years in designing and managing Azure and M365 environments with a strong focus on network design and hybrid cloud implementations. Equal Employment Opportunity: Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals. We are an equal opportunity employer and do not discriminate based on race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or any other characteristic protected by applicable law. We believe that a diverse workforce is essential to our success and fosters innovation, creativity, and collaboration. Our goal is to provide a work environment that is free from discrimination and harassment, where everyone has an equal opportunity to succeed and grow.
    $101k-121k yearly est. 38d ago
  • Bilingual Customer service Representative

    A-1 Insurance Direct 3.4company rating

    Tampa, FL Job

    A Bilingual Customer Service Representative is needed for a Car Insurance Office/Call Center. Insurance Direct has been in business for 14+ years! We write Auto, Home, and Commercial policies. We write throughout the entire state of FL, Texas & Tennessee. We are rapidly expanding and need motivated customer service representatives to join our service team. In this dynamic service role, you will be responsible for building long-term relationships with clients as you work to provide solutions for their insurance needs. For the first year, you will have reviews every 3 months for pay raises. After your first year, reviews shall be done on an annual basis. The company will pay for a new hires license if obtained within 30 days of hire and retains employment for more than 6 months. The Customer Service Representative at A-1 Insurance Direct is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities. Benefits/Perks: Competitive Pay Professional Development Job Stability in a growing industry Healthcare Bonus Vacation Paid Holidays Responsibilities Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, and providing documentation. Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims. Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary. Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals. Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation. Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution. Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier. Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system. Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed. Qualifications 2+ Years of Customer Service Experience Excellent Verbal and written communication Skills Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations. Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision. Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation. Compensation: $10.00 - $14.00 per hour The Most Trusted FL Insurance Agency Let Us Help You Get the Cheapest Car Insurance! Not sure what coverage you need? Having the right insurance is vital, but finding it can be time consuming. Our clients deserve the best insurance policy at the lowest rate possible. Insurance Direct compares real, personalized car, home, renters, and business insurance quotes. Get the cheapest direct insurance rates in minutes from multiple carriers. Compare and Save! Auto Insurance coverage is packaged into different coverage types. It is usually easiest to determine what you are required to purchase. Then, you determine what you have that needs to be protected. Purchase cheap car insurance to protect yourself in the event that you suffer a loss to your person, property and losses suffered by others. If you have questions about cheap car insurance in Florida and which coverage you need, please call an Insurance Direct agent ************ and they will help you find the best plan for you and save you money. Insurance Direct has partnered with multiple non-standard auto insurance companies to help you get the best rate within minutes. We shop and compare rates to give you the lowest possible rates while lowering your down payment. Compare online and save, it is easy, free, and fast! Not sure what coverage you need? Please let an Insurance Direct agent create a free personalized quote for your vehicle, property, or business that meets your needs. We specialize in getting the best auto insurance rates for drivers that have accidents, tickets, DUI, SR-22, FR-44, revoked, or suspended driver's licenses. What We Do Are you looking for the cheapest auto insurance quote in Florida and you want state minimum coverage or want basic full car insurance? Get the cheapest car insurance in Tampa, Dallas, and Nashville. We compare the cheapest car insurance rates in Florida, Texas, and Tennessee from multiple companies, provide expert advice on coverages, and help you secure a policy that fits your needs. Insurance Direct is a trusted agency due to the professionalism and respect that our licensed insurance agents provide. Each of our customer service representatives is a licensed agent. We continue our education and endeavors, to stay aware of the latest rates, quotes, trends, coverage, and policies, that gives you the best coverage at an affordable price. Get a free quote online and we will give you all possible discounts. What We Offer We offer cheap Auto Insurance in Florida, Homeowners Insurance, Mobile Home Insurance, Renters Insurance, Condo Insurance, Business Insurance, General Liability, Workers' Compensation, Commercial Auto Insurance, Commercial Property Insurance, and Car Insurance in Texas & Tennessee.
    $10-14 hourly 60d+ ago
  • Underwriter

    People's Trust Insurance 4.3company rating

    Deerfield Beach, FL Job

    As an Underwriter, you will be responsible for evaluating new business applications, ensuring eligibility based on company guidelines, and review renewal policies to maintain a profitable book of business. You will have the opportunity to work with agents, analyze inspection reports, assess risk, and determine an appropriate course of action. Essential Duties and Responsibilities: Work independently to analyze and evaluate new and renewal business for proper risk selection and policy eligibility, while ensuring timely processing. Ability to assess information from a variety of sources and make sound underwriting decisions to reduce unnecessary exposure. Proficiency in reviewing required policy documentation for accuracy and acceptability. Proactively resolve issues with strong skills in problem-solving and resourcefulness. Assist and advise agents regarding a variety of underwriting questions pertaining to new business submissions, inspections, policyholder communications, and required documents. May handle special projects and perform other duties and responsibilities as assigned. Qualifications and Skills: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. A minimum of a high school graduate or GED is required; a Bachelor's or Associate's Degree is preferred. Two years minimum experience in Property & Casualty insurance or relevant experience or equivalent combination of education and experience. Must possess a 4-40 Customer Service Representative, 2-20 General Lines, or 20-44 Resident Personal Lines License. Professional certifications and designations are beneficial. Proficiency with Microsoft Office programs and online search skills required. Desire to contribute to a positive work environment. Strong communication skills both verbally and in writing. Ability to interact on a professional level with agents and policyholders. Exhibits critical thinking and analytical skills with high attention to detail. Resourceful and skilled in working independently to carry out assignments to completion. Ability to develop judgement and assess risk. Maintains the integrity of the company and provides exceptional, best-in-class customer service. Availability to work extended/additional hours during storm season, if necessary ** This is an onsite role in Deerfield Beach, so candidates must be local or open to relocating to sunny South Florida!
    $31k-47k yearly est. 20d ago
  • Insurance Sales Producer

    Brightway Insurance 4.4company rating

    Brightway Insurance Job In Safety Harbor, FL

    Insurance Sales Producer Brightway Insurance Advance your career with Brightway Insurance, one of the largest and fastest-growing independent personal lines insurance agencies in the U.S. We offer access to more markets than other agencies, allowing our agents to provide customized insurance solutions tailored to each client s unique needs at a price they can afford. We are expanding and looking for motivated insurance professionals or individuals with a proven track record of success who are eager to build a rewarding career. At Brightway, we invest in your success with industry-leading sales training, lead generation support, and mentorship from top-performing agents. As a Brightway Insurance Sales Representative, you ll focus on developing client relationships within your community and offering a full suite of insurance products, including Auto, Home, Commercial, and Life Insurance. Our streamlined operations allow you to maximize your sales efforts without being weighed down by administrative tasks. Key Responsibilities: Sell Auto, Home, Life, and Commercial Insurance using consultative sales techniques. Identify and engage potential customers through established lead-generation methods. Advise clients on tailored insurance solutions that meet their unique needs. Develop and maintain strong business relationships. Participate in incentive programs and sales contests to drive performance. Consistently exceed sales targets for new business quotes and policy issuance. Qualifications: Experience in a fast-paced sales environment preferred. High school diploma required. Strong communication and interpersonal skills. Persuasive negotiation abilities. Excellent organizational and time-management skills to thrive in a dynamic, semi-autonomous environment. Analytical skills to understand coverage details and underwriting guidelines. If you re ambitious, driven, and ready to grow in a thriving industry, join Brightway Insurance and take the next step in your career!
    $70k-125k yearly est. 33d ago
  • Customer Service Routing Associate (Personal Lines)

    Brightway 4.4company rating

    Brightway Job In Jacksonville, FL

    About Brightway Established in 2008 Brightway has grown to become one of the largest privately owned propertycasualty insurance distribution companies in the US with more than 350 agencies in 38 states and more than 14 billion in annual premiums Brightway is a purpose and core value driven organization We provide a blueprint for a future proofed life Through our successful model agency owners focus on protecting their clients most important assets through consultation curated choice and confidence While Brightway focuses on our agency owners through back office marketing support and constant learning and development Additionally Brightway builds integrates and launches best in class and proprietary technology to help our agency owners better connect with clients to deepen relationships and drive success Scope Under direct supervision provides a broad range of insurance related customer service and business development support and services to our existing customers and AAOs in ensuring all inbound requests are routed quickly and accurately to persons who can resolve the issue most effectively ensuring the greatest customer service and the highest possible retention rates Works with all levels of the organization to promptly resolve issues to ensure satisfaction Job Responsibilities Reviews incoming requests received by email US Mail or by phone and through carrier websites Thoroughly documents the request in the appropriate manner or system Proactively contacts customer agent and others to ask clarifying questions Assigns the request as quickly and effectively as possible Answers any additional questions as needed Listens to and incorporates feedback Performs other related duties as assigned Reports activity and outcomes to manager Skills Licenses Certifications Strong customer service mindset; a desire and ability to deliver service that provides a high level of satisfaction Strong verbal and written communicator; must be able to convey ideas in a clear and concise manner Ability to learn Brightway systems and regularly update activities accurately Some independent judgment and decision making Ability to learn embrace and put into practice new concepts and skills Able to gather and analyze facts and data draw some inferences weigh alternatives and present logical solutions Able to manage own time activities and resources Team player; must be able to contribute to the team and rely on others to achieve objectives Can demonstrate Brightway values of Smart Accountable and Trustworthy Education and Experience This position requires a high school diploma or equivalent and 0 3 years experience in Customer Service or a related field The applicant must be proficient in Microsoft Office products Word Excel Outlook PowerPoint This position is on site in Jacksonville FL Equal Employment Opportunity Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals We are an equal opportunity employer and do not discriminate based on race color national origin sex age disability religion sexual orientation gender identity or any other characteristic protected by applicable law We believe that a diverse workforce is essential to our success and fosters innovation creativity and collaboration We are dedicated to ensuring that our hiring promotion and training practices reflect this commitment We encourage applications from individuals of all backgrounds and experiences and look forward to building a diverse team that reflects the communities we serve
    $24k-32k yearly est. 15d ago

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