Biscom CEO and Leadership

Results oriented security and customer executive with proven success in streamlining procedures, enhancing organizational controls, improving department efficiency and improving interdepartmental cooperation. Routinely manage multiple business initiatives and coordinate resources from different departments at the same as serving as a key member of the executive team that sets the company’s strategic direction.

A passionate security leader who oversees the daily security activities to manage risk at an appropriate level, ensure effective response to incidents, and optimize secure data access and utilization.

I am the main customer success advocate, responsible for the implementation and training of enterprise software solutions for some of the world’s largest organizations. Having conducted over 40 webcasts, I’m an industry authority with expert technical knowledge and excellent presentation skills. I’m a dynamic presenter with the ability to change directions on the fly during presentations to adapt to questions from our largest customer and prospects.

Specialties:

**Executive & Departmental Leadership, Development and Employee growth

**Cyber Security Expertise

**Customer Sales Presentations

**Data Security

**Network Security & Firewalls

**Webcast Development and Presentations

**SSAE16 Type 2 (SAS70)

**SaaS IT Operations Management

**Software design and deployment

**Enterprise Networks & IT Operations

**Technical Support Operations

**Employee & Customer Training

**SaaS Software Support

Kim Donlan is the CEO of RedSwan5, a Boston agency pioneering a new framework for creating unique messaging, brand story and connect it to the customer experience. She leads brands on the precise path to the #1 position. She spent her early marketing career developing messaging and positioning for 10 of Boston’s top tech and consumer IPOs. She was an early leader in interactive technology working with clients like Braun, Reebok, DuPont, and Siemens and was named top Woman in Marketing Technology for the development of her web application, Perfect Pitch.

She is a seasoned entrepreneur and has served as the first marketing executive for VC backed technology firms Demandware (acquired by Salesforce), OrderMotion (acquired by NetSuite) and Prolify (DemoGod) winning a market leadership position for each firm while it was under her reign. She served as the digital strategist and head of client relations for two Boston agencies working on major initiatives for Harvard University’s Alumni Services, Nickelodeon, Esquire, Beyonce, Scholastic, Macmillan, Pearson, and many, many VC backed start-ups.

Kim completed her undergrad studies at Northeastern University and receive a masters in media psychology from William James College. She is the communications chair of the Cambridge Boat Club and a marketing professor at Bentley University graduate school. Courses she teaches include Advertising and Promotion, International Marketing, Consumer Behavior, New Product Development Process, and eMarketing.