Hostess
Best Western Premier, The Central Hotel Job In Harrisburg, PA
Part-time Description
Job Summary: O'Reilly's Tap Room and Kitchen is looking for a host/hostess to join our amazing team! An individual who is team focused, enjoys creating memorable experiences, and thrives in a fast-paced environment. Someone able to provide the highest level of food service in an efficient, courteous, personable, and professional manner to ensure a positive guest dining experience. We can't wait to meet you!
Requirements
Job Duties:
Welcomes and greets guests with a warm friendly smile upon arrival.
Informs guests of specials and menu changes.
When possible, open the front door for guests entering or leaving the restaurant.
Recognize when immediate seating is limited, record guest names and number of people in party by managing a wait list.
Locate guest by name and number of party when tables become available.
Accommodate special seating requests for guests whenever possible.
Seat guests based on guest preferences and balancing of customer flow in service stations.
Upon seating, offer guests a menu and inform them of their server's name. Inspect table for proper presentation and completeness.
Relay messages to servers and bus persons as needed.
Thank guests as they leave and invite them to return.
Clears and resets table at the end of each course or upon completion of the table for proper presentation and completeness.
Follows food safety and handling procedures and compliance regulations as outlined by hotel standards and Federal, State, and Local laws.
Adheres to all hotel safety and security policies and procedures as outlined by hotel standards and Federal, State and Local laws.
Maintains superior standards of quality, service, and cleanliness in the restaurant and service area. Consistently maintains a neat, organized and clean workspace and uniform.
Demonstrates a commitment to provide the best possible experience for guests, ensuring superior personalized service.
May serve as cashier.
Performs other duties as assigned, i.e., Runs food, Room service, ensures buffet is stocked.
Qualifications:
· High School graduate or equivalent preferred.
· Must have current food handling licenses/permits and maintain such licenses/permits.
· Strong communication, organization, and problem-solving skills.
· Knowledge of principles, values and processes for providing superior guest service.
· Knowledge of basic math with ability to operate cash register.
· Ability to project a professional, friendly and courteous image to guests.
· Ability to multi-task and be detailed oriented.
· Ability to work well under pressure in a fast-paced environment.
· Ability to work a flexible schedule, including weekends and holidays.
Banquet Service
Best Western Premier, The Central Hotel Job In Harrisburg, PA
Part-time Description
Job Summary: Provides exceptional experiences for hotel guests by consistently delivering friendly, personalized service while delivering food and beverage services. Meets all property and industry related health and safety guidelines to support the well-being of guests, team members, and the local community.
Requirements
Job Duties:
Ensure the safety and security of our guests by maintaining guest privacy at all times.
Participate in pre-shift, and post-shift, meetings.
Utilize persuasive selling techniques to sell, and upsell, food and beverage service.
Promote other services of the hotel, including guest rooms, and restaurant service.
Review banquet event orders prior to start of event.
Assist in the setting of an event prior to service, ensure event space is properly cleaned following service.
Listen to guest requests and concerns, and resolve in a professional and courteous manner.
May be required to complete consumption forms, and communicate final event counts.
Demonstrates a positive attitude, and maintains a professional appearance.
Perform other duties as assigned.
Qualifications:
High school diploma or equivalent.
Previous banquet service experience preferred.
Ability to communicate with guests, and team members, in a professional manner.
Ability to learn safety, emergency, and accident prevention policies and procedures.
Ability to lift food service trays with china, glass, and silver up to 25 lbs.
Ability to work a flexible schedule, including weekends and holidays.
Ability to stand for extended periods of time.
Room Attendant
Philadelphia, PA Job
Why us?
American freedom gained its foothold in Philadelphia - a fiercely independent spirit that remained to infuse its commerce, its culture, and its people. At the intersection of it all - the very vibrant Logan Square, now anchored by its namesake hotel, The Logan. The Logan inspires with a lively urbane flair and luxe aesthetic-a modern hotel designed as the beating heart of the city it calls home. The hotel makes a grand first impression-with its own collection of artworks, its subdued brand of stellar service, its unassuming luxury, and its warm and neighborly welcome. Confident and sophisticated, with an artful point of view.
Our associates understand the needs and wants of our guests and can address them without hesitation. They create a personalized experience for each person who visits The Logan and support one another in doing so. If you have a passion for pleasing others, a get it done mentality, and are looking for an opportunity to make a difference every day by enriching the lives of others, The Logan Hotel may be for you.
We are currently seeking a Room Attendant to join our amazing team!
Job Overview
Cleans and prepares guest rooms by meeting established standards of cleanliness and propriety to assure guest satisfaction and maximize revenues.
Responsibilities
Retrieves items from shelves and storerooms, sets up cleaning cart with supplies, constantly maintaining carts and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning rooms.
Cleans and wipes windows, doors, walls, closets and fixtures in rooms, public areas and hallways, often using ladders or stools to clean hard to reach areas, in order to maintain a clean, presentable and attractive facility at all times. Washes shower walls and tub, cleans toilet(s) and stall walls if applicable, wipes exposed pipes, cleans mirrors, sink(s) and walls in order to have clean and sanitary guest and public restrooms.
Replaces towels, soaps and all room amenities and restocks literature that has been removed by previous guest or is soiled and torn to ensure adequate supply for arriving guests.
Washes all hard floor areas (linoleum, tile, etc.) by hand to remove dirt and soiled areas.
Dusts and polishes all furniture, fixtures and wall hangings including using a duster to reach vents and ceiling corners to remove dust and cobwebs.
Strips bed of all linen and remakes with fresh, checking bedspread, blankets and bed pads for cleanliness, replacing if soiled.
Lifts mattresses to check for soil between mattresses and under bed.
Checks closet for cleanliness, wiping closet door, handle and overhead shelves and restocking the guest room supplies such as hangers, extra blankets and pillows.
Vacuums rooms, public areas and hallways, operating vacuums weighing up to 25lbs., and lifting/moving heavy furniture in order to vacuum entire area of carpet including underneath furniture and hard to reach areas.
Inspects all door and window locks to ensure they are in working order and immediately alerts management to an unsecured or unsafe situation for the safety of guests and employees.
Inspects all room equipment (TV, lights/lamps, faucets, radios) to ensure proper working order and immediately reports all room status and room maintenance deficiencies, in writing, to the Executive Housekeeper for prompt repair/resolution.
Secures and maintains custody of equipment, keys and supplies at all times in order to protect and preserve hotel property.
Maintains a friendly, cheerful and courteous demeanor at all times.
Performs other duties as assigned, requested or deemed necessary by management
Qualifications
Education/Formal Training
No formal education or training
Experience
None
Knowledge/Skills
Must have basic knowledge of general cleaning principles, use of cleaning products and operation of standard cleaning equipment.
Must be able to understand and follow verbal/written instructions and communicate both verbally and in writing.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to lift up to 50lbs. continually throughout a shift.
Must be able to push, pull and move levers, equipment and furniture throughout a shift.
Must be able to work with arms raised above head throughout a shift.
Must be able to maneuver fully loaded maid cart, weighing up to 50lbs., through hallways and into/out of closets during entire work day.
Ability to identify minute debris and dirt in poorly lit areas, and to read written instructions and computer print-outs.
Environment
Prolonged strenuous physical activity in indoor climate-controlled environment.
Excessive heat and humidity in laundry. Inside 95% of shift.
Area General Manager
Pittsburgh, PA Job
Why us?
We are looking for an Area General Manager to join us at the Reniassance by Marriott Pittsburgh Hotel with additional support and oversight of the Joinery Hotel Pittsburgh, Curio Collection by Hilton.
Discover luxury at the Renaissance by Marriott Pittsburgh Hotel, your ideal destination in Downtown Pittsburgh. Nestled in the historic Fulton Building, our iconic hotel combines contemporary style with an exceptional atmosphere. Centrally located in the Cultural District, we're just steps away from premier theaters and concert halls, including Heinz Hall, Benedum Center, August Wilson Center, and the David L. Lawrence Convention Center. For sports and concert enthusiasts, our riverfront hotel is within walking distance to PNC Park, PPG Paints Arena, and Acrisure Stadium. Enjoy dining at our two exceptional on-site restaurants, Braddock's Rebellion and Braddock's Street Side, where unique dishes and cocktails are served in a classic yet trendy environment. Experience the best of Pittsburgh at the Renaissance by Marriott Pittsburgh Hotel.
Joinery Hotel Pittsburgh, Curio Collection by Hilton, is a welcoming, 185-room boutique hotel and local gathering place in Downtown Pittsburgh's Golden Triangle representing the legacy, local pride and grit of the Burgh. A compact and cozy respite for today's curious traveler, Joinery Hotel honors the city's working class history and distinct culture with a modern edge, including an experiential lobby with ‘offering table' check-in experience and tasting library, nearly 800 sq ft of meeting and event spaces, a 10th floor outdoor terrace with a unique view of the city.
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!
Job Overview
Overall management responsibility for the operation of the hotel including profitability, guest service, product quality, and overall cleanliness and maintenance of the hotel property. Operation of the hotel will be within the framework of approved 1) annual budget, 2) annual marketing plan, 3) annual capital expenditure plan, 4) annual wage plan, and always within the framework of all Company policies and procedures.
Responsibilities
Executive Committee
Lead the Executive Committee utilizing a participative style: be readily available and effectively communicate with each member, coordinate the operation of each individual's department and special projects, and assist in identifying problems and solutions.
Guide the committee in dealing with the hotel's problems and opportunities in order to best serve the financial interests of the property.
Operating Budget
Development of annual operating budget which will serve as an operating plan and define required levels of achievement.
Assure achievement of annual budget in revenues, costs and profits through accounting diligence and expenditure controls and proficient accounting practices.
Departmental Objectives
Set written priorities and key objectives for each department head quarterly including action plan and completion date.
Follow up to assure successful implementation and follow-through and take corrective action in the event of failure to meet assigned objectives.
Forecasting
Monthly forecasting of operating staff and cost expenditures.
Business planning in line with forecasted sales and costs including guidance to department heads.
P & L Statement Critique
Monthly review of financial statement in order to correct problems, assure spending is in line and to plan for future business.
Review and approve all expenses in "other expense" categories in all departments.
Regularly review all major expenses to assure that monies are wisely expended.
Staff Relations
Develop a high level of esprit de corps and loyalty to the hotel and to the company in order to reduce turnover and increase employee morale.
Communicate, counsel and assist in staff development.
Be visible and available to all hourly personnel in accordance with the Company's open door policy.
Attend monthly department employee meetings whenever possible.
Staff Evaluation
Conduct performance appraisal and personal development plans for management staff.
Identify substandard performance of individual managers and outline improvement action, including taking corrective or disciplinary measures.
Staff Hiring
Assure level of experience, knowledge and ability to meet job requirements of all hotel management.
Cost Controls Review controls and assure adherence at all times in order to protect the hotel's property/assets.
Wage and Salary Administration
Review all wage and salary increases assuring compliance with wage scales and compensation philosophies as outlined in the Company's management manuals.
Future Business Quarterly review of future bookings of room nights and banquet sales, early identification of weak periods, implementing yield management practices.
Pricing
Quarterly review of pricing including review of cost increases and competitive pricing in room rates, restaurant, lounge and banquet areas.
Assure recommendation and implementation of price increases on a timely basis.
Inspection
Regular personal inspection of guest rooms, public areas, back of house, banquet function set-ups. Assure that written lists are developed of corrective actions required for implementation by housekeeping, maintenance and operating departments.
Guest service through leadership and example, establish a friendly, courteous, service-oriented approach to guests that is exhibited by all hotel employees.
Establish and implement guest service standards for all departments, periodically review, identify problems and corrective actions.
Property Maintenance
Assure that an on-going program is followed in regular repair and upkeep of the facility, landscape and equipment by developing and implementing a preventive maintenance program.
Marketing Plan
Development of annual sales and marketing plan.
Monitor implementation of marketing plan action steps.
Sales Management
Regular review of sales solicitation activities, room nights productivity and group room rates sold by the sales department.
Regularly review individual productivity taking corrective action and guiding as needed.
Evaluate market mix and take action in order to best position the hotel for increased business.
Involvement in sales solicitation of key accounts by reviewing contracts, meeting with sales department, visit key account contacts in person and by phone.
Food and Beverage Promotion
Monitor the success of F&B promotion programs. Take corrective actions as required.
Monitor sales levels in order to take steps to reverse negative sales trends.
Credit
Maintain credit policies at Front Office, Sales and Catering.
Attend credit meetings and assist in developing action plans, supervise collections of major accounts, review of aging reports and approval of write-offs.
Front Office Management
Regular review of Front Office results in order to maximize room revenue.
Identify problem areas and initiate solutions.
Community Relations
Represent the hotel within the local community, positioning the hotel as a good corporate citizen that is involved and supportive of community affairs.
Policies and Procedures
Assure that all Company policies and procedures are fully implemented throughout the hotel.
Qualifications
Education/Formal Training
A four-year college degree or equivalent education/experience
Experience
Previous experience as General Manager or Assistant General Manager at a similar size and type of hotel, previous experience as Department Head at same facility.
Knowledge/Skills
Requires advanced knowledge of the hospitality and business management fields.
Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.
Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches.
Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.
Requires highly developed communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guests and/or corporate clients.
Must have excellent speech and written skills in order to communicate with managers, guests and employees.
Must have excellent literacy skills necessary for reports, policies and procedures.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must have vision ability in order to visually inspect hotel.
Must have mobility to walk through the front and the back of the hotel.
Climbing approximately 20-30 steps 10% of the week.
Physically able to regularly inspect all areas of interior and exterior of facility.
Environment
General office and hotel environment
Benefits
Eligible to participate in Sage bonus plan
Unlimited paid time off
Medical, dental, & vision insurance
Eligible to participate in the Company's 401(k) program with employer matching
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Company-paid short-term disability
Paid FMLA leave for up to a period of 12 weeks
Employee Assistance Program
Great discounts on Hotels, Restaurants, and much more.
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
Sales & Marketing Coordinator at Renaissance Pittsburgh Hotel
Pittsburgh, PA Job
Why us?
When you are looking for a new job, you know in your heart you want to work where you belong. The Renaissance Pittsburgh Hotel, managed by Sage Hospitality, may just be your ideal location. Together we create a friendly, supportive culture that is intriguing and refreshing to those who are seasoned in hospitality as well as those putting their toes in the water for the first time. Let us show you how it's done.
With a beautifully renovated historic hotel and full catering event operation we need the best ambassadors in hospitality to show it off. We are known for pulling out the stops and making dreams come true. There are many moving pieces to the operation. With a passion for heightened hospitality, attention to detail and teamwork you could be the perfect fit. Could this be where you belong?
At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.
Job Overview
Assist sales managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Responsibilities
Answer sales office phones when sales staff not available. Respond to all sales inquiries accurately, timely and in a professional manner.
Type correspondence, reports and necessary forms i.e. contracts, as well as prepare proposals or other letters as directed.
Coordination of all group and wedding business as contracted by the sales manager/DOS. Contact and provide appropriate follow-up on all signed/contracted business within five (5) working days. Determine and coordinate all needs of the customer.
Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the client's expectations.
Account Service and Management: Maintains well documented, accurate, organized and up-to-date file management in order to serve client and employer in the most expedient, organized and knowledgeable manner.
Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
Work with sales personnel to achieve required sales team goals.
Have current knowledge of hotel rates, strategies, discounts and promotions.
Assist with completing any required sales reports.
Develop and effective communication and information system with the hotel team to disseminate details of upcoming group, meeting events and special events in the primary marketing area.
Assist hotel with implementing hotel specific selling strategies.
Promptly, the same day or by 10am the next business day, follows-up on all customers' needs and inquires in an efficient and expedient manner.
Represents themselves and the hotel with the highest level of integrity and professionalism, a service focused approach and a caring, sincere attitude at all times.
Exhibits a positive and involved team attitude to all hotel departments and maintains open communication with all co-workers for the best overall performance of the hotel.
Display a neat, clean and business-like appearance at all times.
Creates monthly social hour calendar with the Director of Sales.
Assists the Sales department with monthly luncheons, client events, etc.
Conduct walk-in tours
Create gift bags for guest traces, VIP's, Hug's, etc. Keep supplies stocked and on hand.
Work with EBC on all group turnover and proper execution of the groups.
Qualifications
Education/Formal Training
High school diploma or vocational secretarial.
Experience
Previous sales, hospitality, and secretarial experience preferred.
Knowledge/Skills
Advanced knowledge/use of Microsoft Word applications: Word, Excel, Publisher and PowerPoint.
Alphabetizing, grammar and punctuation skills.
Standard business letter formats.
Strong editing skills.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent communication skills necessary to communicate clearly with customers and other departments by phone or in person.
Able to read contracts and letters.
Able to use computers.
Excellent attention to detail and multi-tasking skills.
Bending/kneeling - repeated bending and kneeling required while filing
Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
Environment
General office and hotel environment
Benefits
The Perks: Fully Loaded
Medical, Dental, & Vision Insurance
401(k) with 75% Employer Match
Paid Vacation and Sick Time
Complimentary Employee Meals
Hotel Discounts (Both Marriott and Sage Portfolios)
Eligible for Referral Bonuses
Incentive Programs
Cell Phone Discounts
Massage Therapist - Part Time
Philadelphia, PA Job
Why us?
American freedom gained its foothold in Philadelphia - a fiercely independent spirit that remained to infuse its commerce, its culture, and its people. At the intersection of it all - the very vibrant Logan Square, now anchored by its namesake hotel, The Logan. The Logan inspires with a lively urbane flair and luxe aesthetic-a modern hotel designed as the beating heart of the city it calls home. The hotel makes a grand first impression-with its own collection of artworks, its subdued brand of stellar service, its unassuming luxury, and its warm and neighborly welcome. Confident and sophisticated, with an artful point of view.
Our associates understand the needs and wants of our guests and can address them without hesitation. They create a personalized experience for each person who visits The Logan and support one another in doing so. If you have a passion for pleasing others, a get it done mentality, and are looking for an opportunity to make a difference every day by enriching the lives of others, The Logan Hotel may be for you.
We are currently seeking a Massage Therapist to join our amazing team!
Job Overview
The Massage Therapist administers professional massage and body treatments to our guests. They must have a thorough knowledge of numerous massage modalities, possess a general understanding of body treatments and be willing to train in our spa's specific massage and body treatment offerings. They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness solutions to meet the needs of our guests. They must hold and maintain a current state license and required insurance.
Responsibilities
Greets and completes established procedures for arriving guests by beginning on time for the appointment and completing within the allotted time.
Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
Effectively inform and educate our guests about specific wellness concerns. Handle guests' questions and concerns professionally and courteously.
Properly care for equipment and use proper amounts of product to assist with cost controls.
Have complete knowledge and understanding of all services and products offered.
Uphold the standards of sanitation and sterilization as directed by law and the spa's policies and procedures.
Actively promote home care programs, meeting minimum retail sales goals of 3%. If 3% is not maintained on a consistent basis, will participate in 1-1 coaching from supervisor to increase performance.
Actively promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts available.
Perform prep work, properly clean and restock room as required.
Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
Handle guests' questions and concerns professionally and courteously.
Maintain a positive attitude and contribute toward a quality work environment.
Regularly attend, participate in and support training and staff meetings for the spa.
Qualifications
Education/Formal Training
Must hold and maintain a current state license with a minimum of 500 hours of training. High School diploma or equivalent and required technical certificates
Experience
1 year preferred
Knowledge/Skills
Must be able to use tact and understanding when dealing with a variety of customer service issues, including stressful and highly emotional situations.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to read written communication, including computer screens.
Must be able to complete appropriate massage techniques to standard.
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
Full mobility - Ability to perform full functions of a massage therapist per industry standards for full shift.
Lifting, pushing, pulling and carrying.
Bending/kneeling - must be able to accomplish any task required of associates within assigned departments.
Mobility - must be able to accomplish any task required of associates within assigned departments.
Continuous standing - must be able to accomplish any task required of associates within assigned departments.
Climbing up to approximately 40 steps 1% of 40 hour week.
Environment
Prolonged standing at indoor, thermostatically climate-controlled workstation.
House person
Philadelphia, PA Job
Why us?
American freedom gained its foothold in Philadelphia - a fiercely independent spirit that remained to infuse its commerce, its culture, and its people. At the intersection of it all - the very vibrant Logan Square, now anchored by its namesake hotel, The Logan. The Logan inspires with a lively urbane flair and luxe aesthetic-a modern hotel designed as the beating heart of the city it calls home. The hotel makes a grand first impression-with its own collection of artworks, its subdued brand of stellar service, its unassuming luxury, and its warm and neighborly welcome. Confident and sophisticated, with an artful point of view.
Our associates understand the needs and wants of our guests and can address them without hesitation. They create a personalized experience for each person who visits The Logan and support one another in doing so. If you have a passion for pleasing others, a get it done mentality, and are looking for an opportunity to make a difference every day by enriching the lives of others, The Logan Hotel may be for you.
We are currently seeking a House person to here to join our amazing team!
Job Overview
Clean and maintain all corridors and public areas in accordance with all housekeeping procedures and standards and safety and security rules and regulations to ensure guest satisfaction.
Responsibilities
Walk all assigned floors at beginning and end of shift; remove newspapers and service trays, empty trash receptacles
Remove trash and/or linens and note any areas that need immediate cleaning.
Clean all public areas in the prescribed manner while following safety and security procedures and regulations to include but not limited to: hallways, elevators, service areas, stairwells, etc.
Remove soiled linen, terry and trash from the service areas and take to the appropriate locations in the prescribed manner.
Aid section housekeepers as needed (i.e. bed boards, roll-ways, etc.).
Stock linen and supply closets to ensure par inventories.
Report any missing/found articles, damage or merchandise problems to the Senior Housekeeper or supervisor.
Respond to guest requests and questions and report guest issues and complaints in a hospitable manner to ensure guest satisfaction.
Qualifications
Education/Formal Training
No formal education required.
Experience
No experience required
Knowledge/Skills
Self-starting personality with an even disposition.
Ability to meet standards of appearance.
Ability to communicate with guests, housekeepers/main linen room attendant, supervisor.
Ability to assess required reaction to meet standards.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pushing vacuum entire length of hallway, carrying supplies from department to assigned floor, carrying dirty linen to laundry shoot, removing room service trays and carrying dirty dishes to service area.
Bending/kneeling -dusting requires bending and kneeling to reach all areas. Room service trays are placed on floor for pick up. Bending would be required to retrieve dirty dishes.
Mobility -movement to reach all areas of responsibility to include: shelves, windows, ledges, pipes, under and around furniture.
Continuous standing -continuously standing and/or walking to accomplish all that is required for position.
Climbing stairs -approximately 40 steps 15% of 40 hour week.
Chief Engineer (Franchise)
Camp Hill, PA Job
The franchised Trademark by Wyndham location in Camp Hill, Pennsylvania is seeking a Chief Engineer (Franchise) to join its team at the Penn Harris Hotel and Convention Center. **The Role** The Chief Engineer is responsible for overseeing and managing all aspects of the hotel's engineering and maintenance operations. This includes ensuring that all building systems, equipment and facilities are operating efficiently and safely.
**What you'll do**
+ Lead and supervise a team of maintenance technicians
+ Oversee the maintenance, repair and operation of all hotel systems including HVAC, plumbing, electrical and other mechanical systems.
+ Develop and monitor a preventive maintenance program
+ Assist in preparing and monitoring the department's budget
+ Ensure compliance with all safety standard
+ Work closely with all departments to ensure communication regarding guest needs and requests
+ Coordinate the work of external contractors for specialized services
**You'll be successful if you have**
+ Ability to work under pressure
+ Ability to negotiate with vendors for services and equipment
**Required Qualifications/Experience**
+ At least 4 years of experience in a hotel maintenance position
+ Strong knowledge of building systems including HVAC, plumbing, electrical, and fire safety systems
+ Ability to respond to emergencies and resolve issues quickly
**APPLY (cgouldner@centrehotel.com?subject=Chief%20Engineer%20-%20Camp%20Hill%2C%20PA&body=Hello%2C%0A%0AI)**
**Brand:** Trademark by Wyndham
**Location:** Camp Hill, Pennsylvania, United States, 17011
**Employment Status:** Full-time
This job posting is provided by Wyndham Hotels & Resorts, Inc. and its affiliated entities (collectively, "WHR") as a courtesy to an independently owned and operated hotel under one of WHR's hotel franchising subsidiaries ("WHR Subsidiaries") (WHR and WHR Subsidiaries collectively, the "WHR Entities"). The WHR Entities disclaim any responsibility for the content or accuracy of this job posting.
If you apply for employment as a result of a posting on this site, you are submitting your information for potential employment opportunities with an independently owned and operated hotel which is a franchisee of a WHR Subsidiary. If hired, you will be an employee of the franchisee, not of any of the WHR Entities.
Franchisees are independent business owners/operators who set their own wage and benefit programs, terms and conditions of employment, and have independent policies and procedures which can vary from the WHR Entities or other franchisees. The WHR Entities are not responsible for employment matters at the hotel such as hiring, firing, discipline, supervision, staffing, scheduling, wages or benefits. All decisions regarding employment with a franchisee are in the discretion of the franchisee, and not any of the WHR Entities.
None of the WHR Entities will receive a copy of your employment application and none will have any involvement in any hiring or other employment decisions.
Wyndham and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, sex, national origin, age, citizenship, sexual preference/orientation, gender identity, marital status, veteran status, disability, or any other status protected by law. Wyndham will provide reasonable accommodation to allow an applicant to participate in the hiring process (e.g. accommodations for a test or job interview) if so requested. Wyndham Hotels & Resorts embraces an inclusive culture that welcomes all. If you require a reasonable accommodation to complete an application, please email your request to: ******************** with the job title and location to which you are applying, and we will do our best to assist.
Franchisees are independent business owners/operators who set their own wage and benefit programs, terms and conditions of employment, and have independent policies and procedures which can vary from Wyndham or other franchisees. Only the franchisee is responsible for employment matters at the hotel including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. All decisions regarding employment with a franchisee are in the sole and absolute discretion of the franchisee, and not Wyndham Hotel Group (WHG) or any of its subsidiaries. WHG will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions. Please contact the franchisee directly to the extent you need assistance in completing forms or otherwise participating in that franchisee's application process.
Maintenance Engineer
Philadelphia, PA Job
Why us?
American freedom gained its foothold in Philadelphia - a fiercely independent spirit that remained to infuse its commerce, its culture, and its people. At the intersection of it all - the very vibrant Logan Square, now anchored by its namesake hotel, The Logan. The Logan inspires with a lively urbane flair and luxe aesthetic-a modern hotel designed as the beating heart of the city it calls home. The hotel makes a grand first impression-with its own collection of artworks, its subdued brand of stellar service, its unassuming luxury, and its warm and neighborly welcome. Confident and sophisticated, with an artful point of view.
Our associates understand the needs and wants of our guests and can address them without hesitation. They create a personalized experience for each person who visits The Logan and support one another in doing so. If you have a passion for pleasing others, a get it done mentality, and are looking for an opportunity to make a difference every day by enriching the lives of others, The Logan Hotel may be for you.
We are currently seeking a Maintenance Engineer to join our amazing team!
Job Overview
Carry a portable radio, staying in constant communication with the central base station, respond to all engineering service calls, giving priority to guest requests, and maintain hotel equipment in an efficient, safe, accident-free manner.
Responsibilities
Respond to and handle guest requests in a courteous, efficient, safe manner.
Perform preventive maintenance and necessary repairs and all hotel equipment, including kitchen, laundry, boiler, plumbing, pool, HVAC, electrical and guest rooms.
Monitor and maintain all engineering functions when full engineering staff is not available (i.e. weekends and evenings). Respond to all emergency situations including fire alarms, bomb threats, disasters and power failures; notify the appropriate authorities.
Make rounds of the hotel property to ensure everything is in working order.
Clean and maintain all equipment and work areas.
Complete maintenance requests, take equipment and meter readings and maintain log to notify the next shift. Document all parts used and parts needed to be purchased.
Handle elevator breakdowns.
Maintain proper records of the Rooms Preventive Maintenance Program and Request Program.
Complete work order request forms on a daily and timely basis.
Report any unsafe conditions to leadership.
Qualifications
Education/Formal Training
High school diploma or equivalent trade school, special courses in building maintenance and construction.
Experience
A minimum of 6 months successful experience in equal or similar position.
Knowledge/Skills
Ability to maintain and repair HVAC, electrical, plumbing equipment and perform carpentry, repair work, construction and renovation work.
May require ability to drive pick-up truck and snow removal equipment.
Ability to maintain logs and records.
Requires a professional presentation and an ability to work in a team atmosphere and to make independent decisions.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to hear portable radio, fire alarms, machinery, guests.
Ability to inspect, maintain equipment.
Ability to respond on portable radio to base station, guests.
Lifting, pushing, pulling and carrying required frequently to respond to requests for service and repairs anywhere in hotel or in parking lot.
Frequent bending and kneeling required to perform inspections and repairs.
100% mobility required -must respond quickly to emergency. Potential continuous standing may be required.
Climbing stairs of approximately 90 steps 20% of 8 hours. Climbing ladders of approximately 8 feet 10% of 8 hours.
Driving -sometimes necessary to drive company pick-up truck/snow plow approximately 10% of time, unless snow emergency, then 100% of time.
Environment
Indoor exposure to both stable and extreme variance of hot and cold temperatures. Outside exposure to all weather elements and extreme fluctuations of temperature. Prolonged standing, walking, bending, reaching, and heavy lifting.
Housekeeping Manager
Philadelphia, PA Job
Why us?
American freedom gained its foothold in Philadelphia - a fiercely independent spirit that remained to infuse its commerce, its culture, and its people. At the intersection of it all - the very vibrant Logan Square, now anchored by its namesake hotel, The Logan. The Logan inspires with a lively urbane flair and luxe aesthetic-a modern hotel designed as the beating heart of the city it calls home. The hotel makes a grand first impression-with its own collection of artworks, its subdued brand of stellar service, its unassuming luxury, and its warm and neighborly welcome. Confident and sophisticated, with an artful point of view.
Our associates understand the needs and wants of our guests and can address them without hesitation. They create a personalized experience for each person who visits The Logan and support one another in doing so. If you have a passion for pleasing others, a get it done mentality, and are looking for an opportunity to make a difference every day by enriching the lives of others, The Logan Hotel may be for you.
We are currently seeking a Housekeeping Manager to join our amazing team!
Job Overview
The Housekeeping Manager assists the Executive Housekeeper in managing associates' and ensuring the cleanliness and sanitation of the hotel, guest rooms, public areas, laundry and other assigned areas. Coordinates all functions of the Housekeeping and Laundry departments and ensures impeccable levels of cleanliness and upkeep. Must demonstrate excellent leadership, communication and team building skills with associates, peers and across departments.
Responsibilities
Primary duties include; directing, interviewing, hiring, counseling, plan work schedules, assign work duties of Housekeeping associates.
Lead pre-shift meetings communicates arrivals, departures, identifies VIP's, delegates room assignments and duties.
Assist the Executive Housekeeper in interviewing and selecting new Associates for hire
Monitor the housekeeping staff and their productivity and efficiency for the purpose of recommending promotions or other changes in their status
Assist the Executive Housekeeper in the handling of employee complaints and grievances and disciplining them up to termination when necessary
Determine the type of materials, supplies, and tools to be used or merchandise to be bought, stocked and sold.
Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
Respond to guest requests, concerns and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.
Qualifications
Education/Formal Training
One to two years of post-high school education.
Experience
Experience required by position is from one to two years of employment in a related position with this company or other organization(s).
Knowledge/Skills
Self-starting personality with an even disposition.
Ability to meet standards of appearance.
Can communicate well with guests.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pushing vacuum entire length of hallway, carrying supplies from department to assigned floor, carrying dirty linen to laundry shoot, removing room service trays and carrying dirty dishes to service area.
Bending/kneeling -dusting requires bending and kneeling to reach all areas. Room service trays are placed on floor for pick up. Bending would be required to retrieve dirty dishes.
Ability to communicate with guests, housekeepers/main linen room attendant, supervisor.
Ability to assess required reaction to meet standards.
Mobility -movement to reach all areas of responsibility to include: shelves, windows, ledges, pipes, under and around furniture.
Continuous standing -continuously standing and/or walking to accomplish all that is required for position.
Climbing stairs -approximately 40 steps 15% of 40 hour week.
No driving required.
Environment
Prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift.
Benefits
**** $2,000.00 sign on bonus.
Conference Service Manager
Philadelphia, PA Job
Why us?
American freedom gained its foothold in Philadelphia - a fiercely independent spirit that remained to infuse its commerce, its culture, and its people. At the intersection of it all - the very vibrant Logan Square, now anchored by its namesake hotel, The Logan. The Logan inspires with a lively urbane flair and luxe aesthetic-a modern hotel designed as the beating heart of the city it calls home. The hotel makes a grand first impression-with its own collection of artworks, its subdued brand of stellar service, its unassuming luxury, and its warm and neighborly welcome. Confident and sophisticated, with an artful point of view.
Our associates understand the needs and wants of our guests and can address them without hesitation. They create a personalized experience for each person who visits The Logan and support one another in doing so. If you have a passion for pleasing others, a get it done mentality, and are looking for an opportunity to make a difference every day by enriching the lives of others, The Logan Hotel may be for you.
We are currently seeking a Conference Service Manager to join our amazing team!
Job Overview
Plan, organize and manage the in house details for large group and convention booking (e.g. Guest rooms, menus, set-up, etc.) Participate in negotiating meetings/functions, rooms, rates and all related requirements. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. Focus on execution of all aspects of event planning including coordination from the signing of a group contract forward, VIP needs, amenities, group resumes, and rooming lists.
Responsibilities
Responsible for the management and planning of meetings/conventions and related activities.
Attends Banquet Event Order (BEO) and staff meetings and perform as a team leader for all hotel department staff participating in the event delivery process.
Achieve a minimum of 90% of productivity goals and 100% of activity goals, as established by management.
Coordination of all group business as developed by the sales manager. Contact and appropriately follow-up on all signed/contracted business within 5 working days. Determination and coordination of all event planning needs.
Maintain well documented, accurate, organized and up to date file management in order to serve client and the employer in the most expedient, organized and knowledgeable manner.
Develop customer profiles and maintains an effective trace system including trace dates and references resulting in superior account service and increased revenues.
Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
Follow up on all client needs and inquiries in an efficient and expedient manner.
Focuses on revenue-generating activity and maximizes selling time through retaining accounts/clients, maximizing account yield opportunities and sales effectiveness.
Detail, up-sell and detail the program with the client including; verification and modification of space requirements, audio-visual, times, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes and paperwork to ensure quality service.
Manage function details and related activities to ensure that program requirements are satisfied. Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business.
Oversees all billing details for hotel groups to include processing of deposits, direct bill applications, credit card authorizations and coordination with accounting.
Improve hotel convention services' products through; (a) participate in the development of new sales tools and systems, (b) participate in the analysis of the strengths and weakness of our competitions product, and (c) analysis, understanding, and satisfaction of our customers' needs.
Monitor and control individual client event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product.
Attend and lead pre conference meetings as needed. Coordinate the pre-con between the client and hotel staff and review the details of the BEO with all parties.
Close out all groups to include pickup in sales system (Delphi) and commission owed, including processing with accounting.
Qualifications
Education/Formal Training
More than two years of post high school education.
Experience
One to two full years of employment in a related position with this company or other organization(s).
Knowledge/Skills
Requires a working knowledge of banquet/catering food and beverage services, policies or operations.
Requires knowledge of computer equipment.
Requires compiling facts and figures in accordance with established procedures.
Supervisory skills needed.
Communication skills required to provide information and associated services to hotel management and guests.
Excellent hearing necessary for verbal interaction with guests and associates.
Excellent vision necessary to view set-ups.
Excellent speech communication skills required for verbal interaction with guests and associates.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lifting, pushing, pulling and carrying tables, chairs, boxes (50 lb. maximum) occasionally.
Bending/kneeling required for taping down cords, skirting tables, picking up floor after function occasionally.
Mobility - ability to service clients on a moment notice, variable distances.
Continuous standing required for function observation, client site inspections (one hour minimum to four hours maximum). Climbing stairs of approximately 55 steps 3-5% of 10 hours daily.
Environment
Inside 95% of 10 hour day. Outside 5% of 10 hour day. Temperatures - extreme summer heat of 95 degrees and above, and winter cold.
Assistant Front Office Manager
Philadelphia, PA Job
Why us?
American freedom gained its foothold in Philadelphia - a fiercely independent spirit that remained to infuse its commerce, its culture, and its people. At the intersection of it all - the very vibrant Logan Square, now anchored by its namesake hotel, The Logan. The Logan inspires with a lively urbane flair and luxe aesthetic-a modern hotel designed as the beating heart of the city it calls home. The hotel makes a grand first impression-with its own collection of artworks, its subdued brand of stellar service, its unassuming luxury, and its warm and neighborly welcome. Confident and sophisticated, with an artful point of view.
Our associates understand the needs and wants of our guests and can address them without hesitation. They create a personalized experience for each person who visits The Logan and support one another in doing so. If you have a passion for pleasing others, a get it done mentality, and are looking for an opportunity to make a difference every day by enriching the lives of others, The Logan Hotel may be for you.
We are currently seeking an Assistant Front Office Manager to join our amazing team!
Job Overview
Respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to inquiries regarding hotel information and guest concerns. Supervise the daily operations of the Guest Services personnel; promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success.
Responsibilities
Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts ensuring the guests are satisfied.
Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Courteously answers inquiries and accepts reservations by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room rates, increase occupancy and revenue.
Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up to provide guests with timely and efficient service.
Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintain a friendly, cheerful and courteous demeanor at all times.
Perform other duties as assigned, requested or deemed necessary by management.
Assist and make recommendations to the Assistant General Manager in the areas of conducting performance evaluations, discipline and terminations as appropriate.
Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service.
Coordinate and supervise the activities and foster good relations with our valet service, taxi services, and the Airport Connection to provide the maximum level of quality service.
Provide information and assist staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction.
Greet guests, offer assistance with check-in/check-out, deliver laundry and store luggage.
Provide guest transportation as required by hotel's standard operating procedures.
Order all supplies and maintain inventory control minimizing unnecessary expenses.
Follow-up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
Provide weekly schedule for all Front Office Associates, posted by 3pm on Friday.
Responsible for covering/finding replacements for call-offs.
Ensure proper communication to subordinates on all hotel activities in a way that insures that guest needs are being met in a timely fashion.
Ensures all new hires are aware of all aspects of the hotel.
Ensure all associates are properly trained on Fosse along with all other systems/procedures that will help them provide our guests with quality service. Make sure all Front Desk Associates are SSM trained.
Provide motivation to the department.
Ensure all Front Office Associate duties are completed daily (checklists, call back log, guest request log, wake-up log, etc…)
Provide assistance to other employees and departments to contribute to the best overall performance of the department and hotel.
Ensure the front desk is represented at each Safety Committee Meeting.
Participates in Hotel MOD program
Qualifications
Education/Formal Training
High School diploma or equivalent
Experience
Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work.
Knowledge/Skills
Must have total understanding of all hotel front office procedures.
Requires working knowledge of guest services and hotel services, policies or operations. Working knowledge is generally learned on-the-job.
Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems.
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Must be fluent in oral and written English.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Excellent comprehension and literacy required to review correspondence, initiate reports, conduct training, etc.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to read written forms of communication and monochrome computer screen.
Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
Environment
Work inside 95%Material/Equipment Used. Prolonged standing at indoor, thermostatically climate-controlled workstation.
Executive Chef at The Joinery Hotel
Pittsburgh, PA Job
Why us?
The Joinery Hotel, a Curio Collection by Hilton located in Downtown Pittsburgh is hiring an Executive Chef.
Joinery Hotel Pittsburgh, Curio Collection by Hilton, is a welcoming, 185-room boutique hotel and local gathering place in Downtown Pittsburgh's Golden Triangle representing the legacy, local pride and grit of the Burgh. A compact and cozy respite for today's curious traveler, Joinery Hotel honors the city's working class history and distinct culture with a modern edge, including an experiential lobby with ‘offering table' check-in experience and tasting library, nearly 800 sq ft of meeting and event spaces, a 10th floor outdoor terrace with a unique view of the city.
Looking to inspire discovery and build community, guests have the option to kick back with a record, sip on a craft beer in the library, take in a bold contemporary art collection showcasing local talent, or gather together to learn a new skill. An inviting space for leisure and business travelers alike, Joinery Hotel Pittsburgh is the ideal launch pad for exploring Steel City from a local's point-of-view.”
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!
Job Overview
Plan and manage the kitchen staff in the procurement, production, preparation and presentation of all food for the hotel in a safe, sanitary work environment which conforms to all standards and regulations and achieves profitable, competitive, quality products.
Responsibilities
Position is responsible for long and short term planning and day-to-day operations of the kitchen and related areas.
Recommends menu and procedural changes.
Recommends the budget and manages food and labor costs within approved budget constraints.
Performs all essential functions while adhering to all SOP's and future food programs to ensure a consistent, quality product.
Manage associates and managers in the kitchen in order to attract, retain and motivate the employees while providing a safe environment; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles and discipline and terminate as appropriate.
Plan and manage the procurement, production, preparation and presentation of all food in the hotel in a safe, sanitary, cost effective manner.
Monitor and control the maintenance/sanitation of kitchen, equipment and related areas to ensure a healthy, safe work environment which meets/exceeds federal, state, corporate and franchise standards and regulations.
Develop, recommend, implement and manage the department's budget; continually analyze, forecast, monitor and control the labor and food costs through various methods to meet/exceed management/budget objectives.
Develop and implement menus and back-up (use records, production lists, pars, training, etc.) within corporate guidelines to continually improve revenues and profit margins while maintaining quality.
Execute and promote the Accident Prevention Program to minimize liabilities and related expenses.
Qualifications
Education/Formal Training
More than two years of post high school education, but less than a degree from a four-year college.
Experience
Experience required by position is five to ten years of employment in a related position with this company or other organization(s).
Knowledge/Skills
Requires advanced knowledge of the principles and practices within the food profession. This includes experiential knowledge required for management of people and/or complex problems and food and beverage management.
Requires oral and written communication skills.
Must have moderate hearing to communicate with employees and to hear machinery, for safety reasons.
Must have excellent vision, for safety reasons.
Must have moderate speech communications skills to communicate with other employees.
Must have excellent comprehension and literacy to read and write, as well as analyze to fulfill budget.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lifting objects, 30-35 pounds, 3 to 5 times during the course of the shift (i.e. top round, prime rib, frozen boxes).
Carrying, (ranging from clipboard to food products to small equipment).
Kneeling -during times of inspections for proper cleanliness and monitoring once a week, as well as during lifting.
Full mobility is required in order to usually inspect and monitor the kitchen environment.
Continuous standing -while expediting, or cooking or inspecting. Anywhere from brief periods (15 minutes) to longer periods (1 hour). At least 50% of the day.
Environment
Inside 100% of 8 hour shift. Going in the freezer temperatures can be -10 degrees. On the front line, temperatures can be over 100 degrees.
Benefits
Perks:
• Medical, Dental, Vision, first of the month after hire, no waiting period!
• Unlimited Vacation
• 401k enrollment after 60 days
• Hilton discounted rooms for family and friends
• Sage Hospitality Room discounts & Perks
• And Many More
Esthetician - Part Time
Philadelphia, PA Job
Why us?
American freedom gained its foothold in Philadelphia - a fiercely independent spirit that remained to infuse its commerce, its culture, and its people. At the intersection of it all - the very vibrant Logan Square, now anchored by its namesake hotel, The Logan. The Logan inspires with a lively urbane flair and luxe aesthetic-a modern hotel designed as the beating heart of the city it calls home. The hotel makes a grand first impression-with its own collection of artworks, its subdued brand of stellar service, its unassuming luxury, and its warm and neighborly welcome. Confident and sophisticated, with an artful point of view.
Our associates understand the needs and wants of our guests and can address them without hesitation. They create a personalized experience for each person who visits The Logan and support one another in doing so. If you have a passion for pleasing others, a get it done mentality, and are looking for an opportunity to make a difference every day by enriching the lives of others, The Logan Hotel may be for you.
We are currently seeking an Esthetician to join our amazing team!
Job Overview
The Esthetician administers professional facials, and waxing services to our guests. They must possess a thorough knowledge of the skin, have excellent facial massage and skin extraction techniques, possess excellent cleanliness and sanitation skills and be willing to train in our spa's specific facial treatment offerings. They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness and beauty solutions to meet the needs of our guests. They must hold and maintain a current state license.
Responsibilities
Be prompt with each appointment and perform services within the appropriate time allotted for the service.
Provide consistent professional skin care and waxing treatments in accordance with spa protocols and accepted certification practices.
Be flexible with your schedule, supporting the needs of the business.
Check work schedule between each guest to assess next appointment time & service.
Proactively manage work schedule and look ahead to ensure correct data entry and schedule times.
Properly care for equipment and use proper amounts of product (back bar) to assist with cost controls.
Have complete knowledge and understanding of all services and products while educating and training guests in these areas.
Actively promote home care programs, meeting minimum retail sales goals of 15%. If 15% is not maintained on a consistent basis, will participate in 1-1 coaching from supervisor to increase performance.
Uphold the standards of sanitation and sterilization as directed by law and the Oxford's policies and procedures.
Perform prep work and properly clean and restock work area as required.
Communicate to management any and all occurrences involving staff or guests in the spa or salon that require attention.
Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
Stay knowledgeable about current skin care and waxing trends through continued education.
Handle guest's questions and concerns professionally and courteously.
Provide accurate, appropriate and immediate responses to all requests by guests ensuring complete guest satisfaction.
Maintain a positive attitude and contribute toward a quality work environment.
Assist in all areas of operation as requested by management.
Qualifications
Education/Formal Training
Must hold and maintain a State esthetician license
Experience
Minimum of six months - one year spa experience.
Knowledge/Skills
Knowledge of spa and esthetician functions.
Maintain a clean and sterile environment.
Sterilization and organization of equipment following safety standards.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
85% sitting- also includes standing, walking, kneeling, crouching.
Frequent washing of hands and wear of gloves.
Prolonged standing dependent on treatments.
Manual dexterity and arm steadiness are vital to perform treatments.
Environment
Spa, hotel, and resort environment. Calm and relaxing atmosphere with relaxing background music
Spa Front Desk Agent
Philadelphia, PA Job
Why us?
American freedom gained its foothold in Philadelphia - a fiercely independent spirit that remained to infuse its commerce, its culture, and its people. At the intersection of it all - the very vibrant Logan Square, now anchored by its namesake hotel, The Logan. The Logan inspires with a lively urbane flair and luxe aesthetic-a modern hotel designed as the beating heart of the city it calls home. The hotel makes a grand first impression-with its own collection of artworks, its subdued brand of stellar service, its unassuming luxury, and its warm and neighborly welcome. Confident and sophisticated, with an artful point of view.
Our associates understand the needs and wants of our guests and can address them without hesitation. They create a personalized experience for each person who visits The Logan and support one another in doing so. If you have a passion for pleasing others, a get it done mentality, and are looking for an opportunity to make a difference every day by enriching the lives of others, The Logan Hotel may be for you.
We are currently seeking a Spa Front Desk Agent to join our amazing team!
Job Overview
Responsible for the reception area at the spa, including greeting guests in a professional and courteous manner. Responds to telephone and in-person inquiries regarding appointments, club information and guest concerns.
Responsibilities
Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied.
Facilitates guest departure (check-out) on a daily basis by following established point of sale procedures in order to close guest account.
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise spa charges upon check-out and maintain accurate guest files.
Courteously answers inquiries and accepts appointments, both in person and by telephone, by accurately communicating service rates and information and by using suggestive selling techniques (internal promotion, programs and discounts) to sell products and services.
Maintains a good customer relation by using guest name throughout interactions, keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on the telephone.
Maintain clear and concise communication with leadership team and management regarding any occurrences involving associates or guests that require attention.
Qualifications
Education/Formal Training
High School diploma or equivalent
Experience
None required
Knowledge/Skills
Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems.
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Must be fluent in oral and written English.
Must have vision ability to read written communication, including computer screens.
Must have hand and finger dexterity to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
Must be able to use tact and understanding when dealing with a variety of customer service issues, including stressful and highly emotional situations.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
90% of shift is standing
Bending/kneeling - repeated bending and kneeling required while filing
Mobility - must be able to reach all areas of hotel to assist clients.
Occasional carrying and lifting of files and office items up to 25 lbs.
Environment
Prolonged standing at indoor, thermostatically climate-controlled workstation.
People & Culture Generalist
Philadelphia, PA Job
Why us?
American freedom gained its foothold in Philadelphia - a fiercely independent spirit that remained to infuse its commerce, its culture, and its people. At the intersection of it all - the very vibrant Logan Square, now anchored by its namesake hotel, The Logan. The Logan inspires with a lively urbane flair and luxe aesthetic-a modern hotel designed as the beating heart of the city it calls home. The hotel makes a grand first impression-with its own collection of artworks, its subdued brand of stellar service, its unassuming luxury, and its warm and neighborly welcome. Confident and sophisticated, with an artful point of view.
Our associates understand the needs and wants of our guests and can address them without hesitation. They create a personalized experience for each person who visits The Logan and support one another in doing so. If you have a passion for pleasing others, a get it done mentality, and are looking for an opportunity to make a difference every day by enriching the lives of others, The Logan Hotel may be for you.
We are currently seeking a People & Culture Generalist to join our amazing team!
Job Overview
Assist in screening candidates and obtaining customer satisfaction by performing clerical and administrative duties relating to candidate searches and communications. Assist with initial telephone screens, some scheduling, and filtering through resumes.
Responsibilities
Post and close all job opening requests.
Recruit and conduct screen interviews.
Establish and maintain relationships with hiring managers to stay abreast of current and future hiring as well as business needs.
Ensure that all candidates have been dispositioned and have received effective communication during and after a job requisitions are closed.
Responsibility for maintaining recruiting-related brochures, hand-outs, applications, and forms.
Assist with the coordination of job fairs, college recruiting, open houses, and other recruiting related events.
Conduct reference checks on candidates prior to hire.
Answer phones and ensuring all inquiries are dealt with accurately, timely and in a professional manner.
Qualifications
Education/Formal Training
Associates or bachelor's degree in HRM or related field or equivalent education. Experience preferred.
Experience
Minimum of one-year hotel or human resource related work experience preferred
Knowledge/Skills
Must have basic PC knowledge, minimum typing speed of 45 wpm.
Ability to write and communicate professionally, bi-lingual fluency a plus.
Must be hospitality oriented and possess the ability to work under pressure.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Should possess the ability to complete multiple tasks simultaneously.
Must excel in attention to detail and the ability to stay focused on task while prioritizing time and deadlines.
Must be able to conduct interviews, hear associate concerns, conduct reference checks, answer phones.
Must be able to review all incoming documentation, read applications, filing, etc.
Transporting supplies up to 35 lbs., carrying training materials. Lift binders of documentation.
Bending/kneeling to lower filing cabinets, bottom desk drawers for materials.
Mobility - need to be able to move about the hotel to maintain associate relations. Possess the ability to move around office to access files.
No climbing or driver required.
Environment
Work inside 95% of day.
Cafeteria Cook - Full Time
Philadelphia, PA Job
Why us?
Every aspect of Urban Farmer Philadelphia is thoughtfully tailored to the people who live, work and visit this Northeast city -from the look and feel of the restaurant to the locally-sourced offerings served. The specific local personality is the driving force behind all creative and culinary details, giving it a style unique to Philadelphia. Urban Farmer's menu emphasizes sustainable local ingredients, and authentic, straightforward preparations. Our rustic pantry is stocked with house-made, preserved and pickled local produce which offers a homespun counterpoint to the refined ambiance. Our chefs build personal relationships with local farms, ranches and fisheries, bringing a taste of their dedication to the table and reaffirming the direct connection between land and plate. Beverage offerings reflect the variety of Pennsylvania beer selections, cocktails made with local craft spirits and an extensive wine program highlighting regional vineyards. Situated in the heart of Philadelphia, Urban Farmer Philadelphia is the modern farm-to-table concept introduced by Sage Restaurant Concept, Urban Farmer is committed to sustaining the region we live and eat in. Come taste Philadelphia's Modern steakhouse.
Atop The Logan and amidst the splendid, the bar that Philadelphians crave. Nine floors above Philadelphia, a city chic lounge beckons with its unhindered panoramic vantage point, city-sophisticated crowd, and urbane attitude. Assembly Rooftop Bar looks down on Logan Square, with vast views of the Benjamin Franklin Parkway all the way to the Philadelphia Museum of Art. Our sexy rooftop setting high above Philadelphia pours a list of bubbly cocktails, plus a wealth of champagnes and sparkling wines by the glass and by the bottle.
Our associates understand the needs and wants of our guests and can address them without hesitation. They create a personalized experience for each person who visits and support one another in doing so. If you have a passion for pleasing others, a get it done mentality, and are looking for an opportunity to make a difference every day by enriching the lives of others, Urban Farmer Restaurant & Assembly Rooftop Lounge may be for you.
Job Overview
To ensure proper service from the front line through quality control, training of line cooks and ensure proper sanitation levels.
Responsibilities
Supervise the cooks and cold prep associate food production on the front line.
Check all items against the recipe cards, verify that use records are followed for all items served and that food is presented in an efficient, quality manner.
Monitor the line set up prior to all meal functions to ensure maximum efficiency during meal periods.
Monitor the equipment maintenance and kitchen "clean as you go" policy to ensure strict adherence.
Prepare food of consistent quality following recipe cards and production and portion standards, per dupe from servers.
Start food items that are prepared ahead of time, making sure not to prepare more than estimated needs.
Date all food containers and rotate as per the SOP, making sure that all perishables are kept at proper temperatures.
Check pars for shift use, determine necessary preparation, freezer pull and line set up.
Note any out-of-stock items or possible shortages.
Assist in keeping buffet stocked.
Return all food items not used on next shift to designed storage areas, being sure to cover/date all perishables.
Assist in setting up plans and actions to correct any food cost problems; control food waste, loss and usage per SOP.
Prepare food of consistent quality following recipe cards and production and portion standards, per dupe from servers.
Start food items that are prepared ahead of time, making sure not to prepare more than estimated needs.
Date all food containers and rotate as per the SOP, making sure that all perishables are kept at proper temperatures.
Check pars for shift use, determine necessary preparation, freezer pull and line set up.
Note any out-of-stock items or possible shortages.
Assist in keeping buffet stocked.
Return all food items not used on next shift to designed storage areas, being sure to cover/date all perishables.
Assist in setting up plans and actions to correct any food cost problems; control food waste, loss and usage per SOP.
Qualifications
Education/Formal Training
High school education or equivalent.
Experience
Experience required by position is from one to two full years of employment in a related position with this company or other organization(s).
Knowledge/Skills
Requires an ability to work as a team member and an ability to communicate with kitchen staff.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lifting, pushing, pulling and carrying: Position regularly involves lifting food cases and metros weighing up to 70 lbs. Items include food, small equipment -75% of the time.
Periodic climbing required.
Bending of the knees does become necessary when using the lower oven for cooking, 5-10 times a day.
Mobility -full range of mobility and the ability to travel 30-50 feet on a regular basis throughout the day.
Continuous standing -during preparation, during service hours or during expediting, usually all day.
Must have moderate hearing to hear equipment timers and communicate with other staff.
Must have excellent vision to see that product is prepared appropriately.
Must have moderate comprehension and literacy to read use records and all special requests.
Lifting, pushing, pulling and carrying.
Environment
Inside 95% of 8 hours. Going in the freezer temperatures can be -10 degrees. On the front line, temperatures can be over 100 degrees.
Restaurant Manager
Philadelphia, PA Job
Why us?
Every aspect of Urban Farmer Philadelphia is thoughtfully tailored to the people who live, work and visit this Northeast city -from the look and feel of the restaurant to the locally-sourced offerings served. The specific local personality is the driving force behind all creative and culinary details, giving it a style unique to Philadelphia. Urban Farmer's menu emphasizes sustainable local ingredients, and authentic, straightforward preparations. Our rustic pantry is stocked with house-made, preserved and pickled local produce which offers a homespun counterpoint to the refined ambiance. Our chefs build personal relationships with local farms, ranches and fisheries, bringing a taste of their dedication to the table and reaffirming the direct connection between land and plate. Beverage offerings reflect the variety of Pennsylvania beer selections, cocktails made with local craft spirits and an extensive wine program highlighting regional vineyards. Situated in the heart of Philadelphia, Urban Farmer Philadelphia is the modern farm-to-table concept introduced by Sage Restaurant Concept, Urban Farmer is committed to sustaining the region we live and eat in. Come taste Philadelphia's Modern steakhouse.
Atop The Logan and amidst the splendid, the bar that Philadelphians crave. Nine floors above Philadelphia, a city chic lounge beckons with its unhindered panoramic vantage point, city-sophisticated crowd, and urbane attitude. Assembly Rooftop Bar looks down on Logan Square, with vast views of the Benjamin Franklin Parkway all the way to the Philadelphia Museum of Art. Our sexy rooftop setting high above Philadelphia pours a list of bubbly cocktails, plus a wealth of champagnes and sparkling wines by the glass and by the bottle.
Our associates understand the needs and wants of our guests and can address them without hesitation. They create a personalized experience for each person who visits and support one another in doing so. If you have a passion for pleasing others, a get it done mentality, and are looking for an opportunity to make a difference every day by enriching the lives of others, Urban Farmer Restaurant & Assembly Rooftop Lounge may be for you.
Job Overview
Plan and manage the restaurant, room service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals. Position is responsible for the short term planning and daily operations of the restaurant and room service and may manage a lounge or quiet bar. Recommends promotional ideas and controls the budgets for the various areas.
Responsibilities
Manage the associates in the various outlets in order to attract, retain and motivate the employees; hire, schedule, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communications and recommend discipline and termination, as appropriate.
Implement company programs (IHC/franchise) and manage the operations of the restaurant, room service and any other food and beverage outlet as required to ensure compliance with SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s).
Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc.) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
Respond to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects.
Create, recommend and implement promotions, displays, buffet presentations and ideas to capture more in-house guests and a larger share of the local market.
Monitor and control the maintenance/sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service.
Qualifications
Education/Formal Training
More than two years of post high school education.
Experience
Two to three full years of full employment in a related position with this company or other organization(s).
Knowledge/Skills
Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work. May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines.
Supervision/management communication skills are required.
Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations.
Ability to make occasional decisions which are generally guided by established policy and procedures.
Excellent comprehension for assisting with guest and associate matters. Interpreting instructions from superiors.
Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, schedules.
Must have excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies.
Excellent comprehension required to read and implement policies and procedures; writing schedules and reading forecast and SOPs.
Must have knowledge of chemicals/agents for training purposes.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to lift, push, pull and carry tables, chairs, trays, plates, and chaffing dishes on a daily basis, 20 -40 lbs.
Bending -Bend to pick up dropped items as needed. Bend to assist in serving food or getting supplies. No kneeling required.
Mobility -95% of shift covering all areas of outlets supervising.
Continuous standing to assist at hostess station -minimal stationary standing.
Climbing stairs -varies by location.
No driving required.
Environment
Inside 95% of work day. Temperatures can exceed 100 degrees if working at location with outside dining facilities and when assisting in kitchen
Banquet Set-up
Best Western Premier, The Central Hotel Job In Harrisburg, PA
Part-time Description
Job Summary: Provides exceptional experiences for hotel guests by consistently delivering friendly, personalized service while setting meeting space, and delivering food and beverage services. Meets all property and industry related health and safety guidelines to support the well-being of guests, team members, and the local community.
Requirements
Job Duties:
Set banquet room and meeting space per company standards and corresponding banquet event orders.
Ensure the safety and security of our guests by maintaining guest privacy at all times.
Ensure meeting space is clean, and well-maintained prior to, during, and following meetings and events.
Transport tables, chairs, AV equipment, and banquet linen from back of house to designated meeting room or event space.
Assist in the setting of an event prior to service, ensure event space is properly cleaned following service.
Return tables, chairs, AV equipment, and banquet linen from meeting room or event space to back of house.
Listen to guest requests and concerns, and resolve in a professional and courteous manner.
Demonstrates a positive attitude, and maintains a professional appearance.
Perform other duties as assigned.
Qualifications:
High school diploma or equivalent.
Previous banquet set-up experience preferred.
Ability to communicate with guests, and team members, in a professional manner.
Ability to learn safety, emergency, and accident prevention policies and procedures.
Ability to lift tables, chairs, and other equipment up to 50 lbs.
Ability to work a flexible schedule, including weekends and holidays.
Ability to stand for extended periods of time.
Restaurant Server (A.M. & P.M.)
Best Western Premier, The Central Hotel Job In Harrisburg, PA
Part-time Description
Job Summary: We are looking for A.M. and P.M. servers to join our team. Provides exceptional experiences for hotel guests by consistently delivering friendly, personalized service and contributing to a clean, well-maintained restaurant while delivering food and beverage services. Meets all property and industry related health and safety guidelines to support the well-being of guests, team members, and the local community.
Requirements
Job Duties:
Ensure the safety and security of our guests by maintaining guest privacy at all times.
Participate in pre-shift, and post-shift, meetings.
Welcome and greet guests with a warm friendly smile.
Accurately process guest orders to ensure food items are prepared properly and in a timely manner. Prepare guest checks that itemize and total meal costs and sales tax.
Maintain superior standards of quality, service, and cleanliness in the restaurant.
Utilize persuasive selling techniques to sell, and upsell, food and beverage service.
Clear and reset tables at the end of each course or upon completion of the meal.
Listen to guest requests and concerns, and resolve in a professional and courteous manner.
Promote other services of the hotel, including guest rooms, and meetings and events.
Demonstrates a positive attitude, and maintains a professional appearance.
Perform other duties as assigned.
Qualifications:
High school diploma or equivalent.
Previous banquet service experience preferred.
Ability to communicate with guests, and team members, in a professional manner.
Ability to learn safety, emergency, and accident prevention policies and procedures.
Ability to lift food service trays with china, glass, and silver up to 25 lbs.
Ability to work a flexible schedule, including weekends and holidays.
Ability to stand for extended periods of time.