Trilingual Customer Service Representative
Best Doctors Insurance Services Job In Miami, FL
Job Details Miami FL - Miami, FLDescription
Serve as the direct representation of the company promoting the companys level of service by evaluating, researching and answering all inquiries which include claims, products and benefits in a professional and concise manner for the Brazil Market. The Customer Service Specialist position is responsible for the management of the relationship with customers, agents and providers; maintaining the satisfaction according to the company standards.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
Complete Fluency in English, Spanish and Portuguese
Logs, tracks, and processes appeals and grievances
Handling and solving customer complaints regarding claims process and/or service which may be complex or long-standing and coordinating the solution with the participation of departments involved
Present appeals cases to the committee assigned and preparing communication of resolution to clients and agents
Contacts customers to gather information and communicate disposition of case
Conducts pertinent research in order to evaluate, respond to, and close appeals in accordance with all established regulatory guidelines
Entering payment information in the system and follow up on pending payments
Develops relationships with all levels of clients and achieve positive reviews about service and responsiveness.
Establishes productive, professional relationships with key administrative personnel in assigned agencies and agents providing training on claims guidelines, product information and portal system when necessary to ensure that the members experience Best Doctors highest standards of quality and care
Communicating courteously with customers by telephone, email, letter, live chat and face to face, supporting and answering any inquiry presented, related to operations, benefits and claims process.
Responding to customer inquiries professionally within the turnaround time established for the area, providing systematic follow-up and feedback to improve our service and process.
Coordinate and Participate on service calls with agents in weekly bases to address issues proactively, providing guidelines about our process.
Provides information and knowledge to the agents about the status of the claims and payments through weekly reports
Collaborates with sales and medical staff to resolve problems and develop service enhancements
Evaluating and Researching required information using accessible resources
Handle special projects and/or other related assignments as needed by service related issues
Identify escalating priority issues and report to supervisor when necessary
Recording details of comments, inquiries, complaints and actions and/or answers given in the appropriate system.
Work closely with all internal departments to request any information required to finalize a case
Ensure that customer information is kept confidential according to HIPAA guidelines.
Review checks daily to ensure payments are sent with the correct payment method chosen by members
Qualifications
DESIRED MINIMUM QUALIFICATIONS:
Good oral and written communication skills
Excellent Analytical skills
Detail oriented
Independent and self-motivated
Able to deliver excellent customer service, externally and internally.
Able to work under pressure
Team Player
Able to react effectively and calmly to emergencies
Ability to Multi-task
Computer literate with good keyboard skills.
Good presentations skills, to a small or large audience
Skills to take ownership of a problem and help to create a solution
EDUCATION AND EXPERIENCE:
Associates Degree or higher
3+ years experience in Customer Service, dealing with very demanding clients in different countries.
Familiar with standard concepts, practices, and procedures of Health Insurance
Relies on experience and judgment to plan and accomplish goals
NECESSARY KNOWLEDGE:
Excellent computer skills with proficiency in Microsoft Word, Excel, PowerPoint and Outlook.
Experience working within healthcare industry and claims
Experience working within a call center environment a plus
Claims Adjudicator
Best Doctors Insurance Services Job In Miami, FL
Job Details Miami FL - Miami, FLDescription
Effectively and accurately applies policy conditions of coverage, processing guidelines and cost containment knowledge into the adjudication of global health claims and comprehensive cases.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
Processes all types of global health insurance claims
Conduct claims analysis reviewing in detail claim documentation, medical reports and supporting documentation to decide compensability
Examine with accuracy policy and member information, plan conditions of coverage and processing guidelines against claim documentation to determine benefit application
Conduct post claim underwriting reviews to identify possible pre-existing condition
Utilize anti-fraud policies to mitigate fraud possibility for submitted claims
Review benefit letter / medical authorizations for cost and benefit application
Evaluate claim compensability based on procedures performed, treatment intensity and diagnosis
Validate benefit accumulators, patient responsibility, duplicate claim prevention and provider discount
Assign ICD-10 codes along with valid procedure codes when necessary
Apply Usual, Customary and Reasonable pricing guidelines to determine acceptable claim cost
Maintain acceptable productivity and turnaround times for all assignments
Maintain high work accuracy and quality scores
Support team with versatile assignments related to department needs
Qualifications
DESIRED MINIMUM QUALIFICATIONS:
Proficiency in Microsoft product suite (i.e. Microsoft Office, Word, Excel, etc.)
Strong analytical, problem solving and negotiating skills
Ability to adapt quickly in fast paced environment
Detail oriented with exceptional organizational and communication skills
Complete Fluency in English, Spanish (Portuguese a plus)
Proven ability to work independently and meet determined deadlines
Ability to navigate and enter data utilizing multiple systems and screens
Education and Experience:
Associates Degree or commensurate work experience
Billing/Coding Certification preferred
Minimum of 3 years experience in Health Insurance Industry
Medicare Insurance Sales Agent (SQSR070825)
Miami, FL Job
About the Role
As a sales agent with SelectQuote Senior, You will speak to people who have responded to a variety of marketing campaigns, conduct an extensive needs analysis with these customers, and sell the Medicare products that meet their needs. You will also assist with enrolling customers into their insurance plans pending business needs.
It’s an exciting time to join SelectQuote. We became publicly traded in 2020 with the first 100% virtual IPO (non-biotech) in American history.
Interested in Uncapped Commissions?:
We offer a W-2 base pay plus commissions, which result in a first-year target income of $70,000/year .
This role is best suited for commission-seeking candidates with uncapped commission potential.
Top agents who are focused on the commission potential can earn above six figures annually.
Other performance-based incentives could include prizes, spot bonuses, award trips, and more!
Job Perks:
Bonus opportunity during training - In addition to your base pay, agents are also eligible for various bonuses based on performance during training
New Employee Referral Bonus Available - Associates can earn a bonus for referring candidates who are successfully hired.
Comparison shopping - We represent many recognized carriers which allows agents the ability to provide unbiased recommendations to ensure we offer customers the products that meet their needs. We offer Medicare supplements, Medicare Advantage plans, and an assortment of ancillary products including dental and vision.
No requirement to purchase leads or prospect
High earning potential – 1st year average annual income is $70,000. Top agents have the potential to make over six figures or more.
Growth opportunities – We offer leadership development training and we promote from within for those employees seeking career advancement between all three divisions, regardless of tenure
Full benefits – Including health, life, dental, vision, 401(k) + company match, paid time off, etc.
Essential Duties and Responsibilities:
Commission-driven - Agents who do well here are driven by our uncapped commission structure and do not just settle for the hourly rate
Competitive, self-motivated personality - You need to have a drive to overcome customer objections and compete with yourself and other agents to succeed and hit new goals
Skills/Abilities:
Ability to adjust to business needs & changes - You need to be able to commit to high-volume hours during peak season. We need all hands on deck during this time
It is imperative agents understand the fluidity of this role. Agents could be asked to assist with enrolling clients in their Medicare plans, assisting our Healthcare Select team with other initiatives, and other potential responsibilities as needed
Technology skills - We use a proprietary CRM system that requires an ability to manipulate multiple systems and find critical information while maintaining a conversation with the client; efficiency with Google Suite, soft phones, and multiple screens is crucial for success
Education and Experience:
1 year of recent sales experience preferred
Previous job stability
High school diploma or the equivalent is required
Proven track record of highly successful performance in previous roles
Requirements:
If you do not currently hold an active Life & Health or Accident & Health insurance producer license in your resident state, you will be required to obtain the necessary license prior to starting with assistance from our onboarding team
Hardwired high-speed internet connection with a minimum download speed of 20mbps and upload speed of 20mbps. If you do not currently have this, you will be required to upgrade prior to the start date
Prolonged periods of sitting at a desk and working on a computer
Due to HIPAA regulations, agents must work in a private workspace, free of distractions, with no other household traffic
SelectQuote Core Values:
Service: We create positive customer experiences.
Entrepreneurship: We create, innovate, & take risks.
Leadership: We build & invest in high-performing teams.
Empowerment: We embrace a changing environment.
Courage: We challenge the status quo & drive continuous improvement.
Teamwork: We help, support, & celebrate each other.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
Additional Information
#LI-EX
Managing Partner
Belleview, FL Job
As a Managing Partner, you'll grow a team of financial representatives. You'll help guide and train your team members as they work to meet the financial needs of Modern Woodmen members in your district. You will accomplish this by attracting, recruiting, and developing a team of successful financial representatives through coaching, motivating, and mentoring.
Qualities of an ideal candidate:
Honest and has integrity
Leadership skills - candidates should understand the importance of teamwork and participate in creating a healthy work environment. Additionally, this particular individual should strive to develop connections and strengthen working relationships through consistent collaboration and communication efforts.
Competitive
Wants to grow themselves by helping others
Shows a volunteer spirit
Wants to build a business for themselves, not by themselves
Shows initiative and dedication to growing professionally -
individuals will be asked to complete (and maintain) continuing education and training courses to earn advanced industry designations (LUTC, CLU, as well as Series 6, 63, and 26 licenses)
Additionally, Managing Partners:
Join an organization and culture based on helping people. Develop one-on-one personal relationships while making a difference in the lives of the community members.
Bring people together through various fraternal volunteer programs to help make your communities better.
Receive comprehensive training and ongoing professional development from local Modern Woodmen leaders.
Attain great career advancement opportunities.
Preferred licensure:
Ideal candidates should already be licensed in Life, Annuity, Series 6 or 7, and Series 24 or 26.
Benefits and Perks
Medical, dental and vision Insurance paid for
401(k) retirement planning with company match
Non-contributory pension plan
Group term life insurance benefits
Expense-paid trips, valuable prizes, and exciting incentives
Pathway to Leadership Program
Individuals interested in this position have the opportunity to join our Pathway to Leadership Program.This is a unique program designed to assist candidates who want to grow into leadership positions within a specific district or region. Within this program, candidates will complete courses through Modern Woodmen University, our online learning platform. These program guide candidates through the implementation process of leadership and management concepts that are taught within each module.
About Us
Named to Forbes' list of World's Best Insurance Companies for 2023
Since 1883, we've been focused on securing futures with financial guidance and products. Our representatives provide financial products to help members protecttheir families and their futures.
These sales help fund member benefits and social, educational, and volunteer programsthat identify and meet local needs. As a result, members build relationships, allowing for membership growth and greater community impact.
Our financial representatives are "hometown" professionals who manage their own branch offices and build a business to not only serve their clients, but their communities too.
What makes us different - Why Modern Woodmen?
In terms of assets, Modern Woodmen of America is the nation's third-largest fraternal benefit society.
Fraternalism is a unique combination of business and giving back to the communities we serve and causes that are meaningful to both individual employees and the company as a whole - a continuous cycle of positive impact.
As a Fraternal organization, we exemplify our desire to make a positive impact on the world around us by offering our members, unwavering support in their volunteer efforts, providing access to large networks, social events, continuous education and leadership development, “Make an Impact” Scholarship opportunities, and “Do Good” Grants.
We want to support and invest in YOU and the things you hold most important.
2023 MWA Community Impact statistics
Approximately 2,200 local chapters and 500 youth service clubs nationwide
$46.4 million contributed to worthy causes through fundraisers (includes total raised by member chapters and clubs partnering with community groups).
250,449 volunteer hours donated by members in chapters, Summit chapters, and youth service clubs.
$18.2 million in support of members and their communities in 2023.
Modern Woodmen is an equal opportunity employer (EOE).
Salesperson
Saint Augustine, FL Job
Position Overview: Are you ready to ignite your career in sales with passion and professionalism? We are on the hunt for a dynamic and motivated Outside Sales Representative to join our vibrant team and propel the growth of our life insurance products. As a key player in our sales force, you will forge strong client relationships, uncover customer needs, and offer tailored life insurance solutions. This thrilling role lets you work independently, meet potential clients in various settings, and hit your sales targets in a rewarding and supportive environment.
Key Responsibilities:
Prospecting and Lead Generation: Leverage our unique platform that targets qualified candidates seeking our diverse life insurance products, allowing you to focus more on client interactions and less on lead hunting.
Client Consultation: Perform comprehensive needs assessments to understand clients' financial goals and insurance needs, presenting and explaining life insurance options to help clients make informed decisions.
Sales Presentation: Deliver captivating sales presentations to individuals and groups, showcasing the benefits and features of our life insurance products. Tailor presentations to address specific client concerns and preferences.
Relationship Management: Cultivate and maintain long-term relationships with clients, offering continuous support and service. Conduct regular follow-ups to ensure customer satisfaction and policy retention.
Market Research: Stay abreast of industry trends, competitive products, and market conditions. Utilize this knowledge to position our life insurance products effectively and provide clients with pertinent information.
Sales Reporting: Keep precise and up-to-date records of sales activities, client interactions, and progress toward sales targets. Prepare regular reports for management review.
Compliance: Ensure all sales activities adhere to regulatory requirements and company policies, maintaining confidentiality of client information and upholding ethical standards.
Qualifications:
Proven experience in sales, preferably within the insurance or financial services industry.
Exceptional communication and interpersonal skills, with the ability to build rapport and trust with clients.
Outstanding presentation and negotiation skills.
Self-motivated with a results-driven mindset and the ability to work independently.
Willingness to travel within the assigned territory and manage a flexible schedule.
Valid driver's license and reliable transportation.
High school diploma or equivalent; a bachelor's degree in business, finance, or a related field is a plus.
Life insurance license or the ability to obtain one (we will assist you in acquiring your license if you are not currently licensed).
Benefits:
Competitive compensation with the most attractive commission and bonus structure in the industry.
Comprehensive training and continuous professional development.
A supportive team environment with access to seasoned mentors.
Opportunities for career advancement within the company.
Compensation: Range is based on the average rep in current markets. Bonuses are performance-based and paid every month on the 15th. Residuals are paid on the anniversary date of the client's sale.
Equal Opportunity Statement: This email message and any files transmitted with it may contain confidential material and are intended only for those persons or entities to which it is addressed. If you have received this email message and information in error, please contact the sender and delete all copies that you have received.
Customer Experience Advocate
Remote or Sunrise, FL Job
Bilingual - English-Spanish (Required)
Responsible for communicating with physicians and patients regarding plan benefits and eligibility. This position emphasizes member education, customer service and front-line problem solving.
Essential Duties and Responsibilities:
Thoroughly understands the managed care philosophy and the company's products.
Receives and responds to member and provider phone calls/inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care.
Receives, records, and resolves member complaints and problems.
Answers calls in a pleasant and courteous manner within 30 seconds.
Routinely accesses member information via multiple computer systems.
Accurately documents member and provider contacts on the computer system.
Responsible for ensuring that members receive accurate and complete information.
Communicates effectively and professionally with members, providers, and state agencies.
Screens telephone calls and directs to the appropriate area or person as necessary.
Acts as a liaison between members, physicians, and health plan.
Researches member concerns and attempts to resolve issue during call.
Works in coordination with other departments concerning member and provider issues.
Prepares documentation and reports for review by the Customer Services Director and Supervisor.
Maintains confidentiality per HIPAA guidelines.
This job description in no way states or implies that these are the only duties performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.
Skills and Abilities:
Verbal and written communication skills.
Ability to work independently.
Ability to meet deadlines.
Ability to maintain a good rapport and cooperative working relationship with team.
Work Schedule:
As a continued effort to provide a safe and productive work environment, Community Care Plan is currently following a hybrid work schedule. Staff are able to work from home 3 days a week and will report to the office 2 days a week. *****The company reserves the right to change the work schedules based on the company needs.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, and sit. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 15 pounds.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office, travel to other offices, as well as domestic, travel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
We are an equal opportunity employer who recruits, employs, trains, compensates and promotes regardless of age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We are committed to fostering, cultivating, and preserving a culture of diversity, equity and inclusion.
Qualifications
High school diploma or general education degree (GED)
Bilingual - English-Spanish (Required)
Two to four years related experience and/or training; or equivalent combination of education and experience.
Knowledge of word processing software, spreadsheet software, internet software
Epic software (preferred)
Financial Services Professional
Miami, FL Job
Bankers Life , one of the most respected brands in the Financial Services industry, is seeking ambitious individuals to grow our team of Financial Professionals in the greater Miami area. We offer award-winning training, access to mentors, and a workday that can be built around your lifestyle.
As a Financial Services Professional, you will:
Build a client base by growing relationships with your network and providing guidance
Gain expertise through sponsored coursework and proprietary agent development training
Guide clients through important financial decisions using the latest software and our expansive product portfolio
Pathways to develop your Financial Professional career including leadership, wealth management, and retirement planning
What makes a great Financial Services Professional?
The ability to present complicated concepts effectively and maintain uncompromising principles, such as honesty and integrity
Self-motivation to connect with company provided sales leads and network with new clients
Strong relationship building, communication, and time-management skills
A competitive and entrepreneurial spirit to achieve success both for yourself and others
What we offer:
Highly competitive commission structure designed to grow with you
Passive income opportunities and quarterly bonus programs
Fully paid insurance pre-licensing course, SIE, Series 6, Series 63, CFP
Award-winning training - Bankers Life has been named as a Training Apex Award Winner for the twelfth consecutive year
Flexible in-office schedules once you complete your agent training
Progressive advancement opportunities
Retirement savings program and more
Bankers Life , a subsidiary of CNO Financial, is a Fortune 500 company with a strong commitment to diversity and inclusion. We value an inclusive and belonging environment where everyone's different viewpoints bring new successes!
Please visit our career site to learn more about our mission: ********************************
Account Supervisor, Account Management
Jacksonville, FL Job
At Dalton, we're a driven bunch. We tackle problems head on but we're not headstrong. We like to work. We like each other. And helping our clients win. Breakthrough branding, eye-catching content or powerful media coverage-we have the capabilities to meet any need or challenge. Curious, honest, open and brave- its why we say, we get people.
We're looking for an Account Supervisor to join our team and lead the charge on some of our most exciting client projects. This role is perfect for a strategic thinker who is passionate about building relationships, driving creative work that delivers results, and leading teams to success.
What you'll be doing in the role:
Serve as the primary point of contact for clients, building trust and ensuring that creative campaigns align with their goals and brand vision
Collaborate with creative, digital, social, and media teams to develop and implement integrated campaigns that make an impact
Mentor and guide account managers and coordinators, fostering a supportive and growth-minded environment.
Push for innovative ideas that break through the noise and deliver measurable results
Leverage market insights and cultural trends to keep your clients ahead of the curve
Ensure projects are executed on time and on budget while maintaining top-notch quality
What you'll bring to the role:
Five to seven (5-7) years of experience in an agency account management, leading accounts and integrated campaigns.
Bachelor's Degree in Advertising, Communications, Marketing, Business (preferred)
Proven track record in managing teams and inspiring others to do great work
Experience working within Advantage, project management software (preferred)
Recognized by clients/internal teams as a forward-thinking brand strategist
Excellent communication skills and the ability to build strong client relationships
Strong project management, attention to detail skills, and the ability to pivot when needed
We are looking for local talent or willing to relocate to Jacksonville, FL
Why Dalton?
Flexible, hybrid work environment. 4 days in-office; 1 day remote of your choosing
Generous PTO and wellness benefits
Pet friendly offices (bring your bestie to work)
Opportunity to work with a diverse group of clients and exciting brands
A creative and collaborative culture that values your voice and values work-life balance
Team bonding events and community involvement initiatives
Passionate team that loves what we do (and has fun doing it!)
Mortgage Loan Originator
Orlando, FL Job
The Home Loan Consultant will originate first and second residential mortgages through building external referral sources such as realtors, builders, attorneys and housing counseling agencies. The HLC will need strong technical and product experience, a strong ability to sell externally and a history of selling to diverse and LMI communities. The ability to speak more than one language is preferred, but not required for this position.
Responsibilities include but are not limited to:
Originate first and second mortgages.
Prequalify customers based on credit criteria.
Build relationships with external referral sources.
Communicate effectively with customers, referral sources.
Manage pipeline of customers through frequent communication methods.
Provide high level customer service.
Required Skills:
Strong technical experience with origination systems.
Strong knowledge of mortgage programs and products.
Required Experience:
High School Diploma or GED and a minimum of two (2) years mortgage origination experience.
Complies with the Secure and Fair Enforcement for Mortgage Licensing Act (S.A.F.E. Act) requirements and registration requirements.
College degree preferred.
Financial Representative
Jacksonville, FL Job
within the Financial Services industry.
The ideal candidate will deliver personalized investment solutions to help clients work toward their long-term financial goals. They should be comfortable creating financial plans and cross-checking work to ensure complete accuracy of information.
About you
· Entrepreneurial mindset - approaches professional situations with persistence, hard work, adaptability, passion, and motivation.
· Community oriented - has a deep appreciation and connection to their surroundings and a desire to help those in it thrive and succeed.
· Communication skills - potential candidates are able to develop connections and relationships through proactive, friendly, empathetic, consistent, and respectful conversations.
· Experience in the Finance and Insurance industry -
for candidates interested in a career change, MWA supports obtaining industry licensing and additional training opportunities!
Responsibilities
· Work with current or new members to provide them information about the financial services their families could utilize.
· Networking with individuals throughout the community.
· Continuously prospecting in order to secure appointments.
· Participating in mentor-lead appointments.
· Asking customers for favorable introductions.
· Engaging in personal observation through the community.
· Participating in fraternal activities.
Benefits and Perks
· Medical, dental and vision Insurance paid for
· 401(k) retirement planning with company match
· Non-contributory pension plan
· Group term life insurance benefits
· Expense-paid trips, valuable prizes, and exciting incentives
About Us
Named to Forbes' list of World's Best Insurance Companies for 2023
Since 1883, we've been focused on securing futures with financial guidance and products. Our representatives provide financial products to help members protect their families and their futures.
These sales help fund member benefits and social, educational, and volunteer programs that identify and meet local needs. As a result, members build relationships, allowing for membership growth and greater community impact.
Our financial representatives are "hometown" professionals who manage their own branch offices and build a business to not only serve their clients, but their communities too.
What Makes us Different - Why Modern Woodmen?
In terms of assets, Modern Woodmen of America is the nation's third-largest fraternal benefit society.
Fraternalism is a unique combination of business and giving back to the communities we serve and causes that are meaningful to both individual employees and the company as a whole - a continuous cycle of positive impact.
As a Fraternal organization, we exemplify our desire to make a positive impact on the world around us by offering our members, unwavering support in their volunteer efforts, providing access to large networks, social events, continuous education and leadership development, “Make an Impact” Scholarship opportunities, and “Do Good” Grants.
We want to support and invest in YOU and the things you hold most important.
2022 MWA Community Impact statistics
· Approximately 2,200 local chapters and 500 youth service clubs nationwide
· $46.3 million contributed to worthy causes through fundraisers (includes total raised by member chapters and clubs partnering with community groups).
· 278,401 volunteer hours donated by members in chapters, Summit chapters, and youth service clubs.
· $17.8 million in support of members and their communities in 2022
Modern Woodmen is an equal opportunity employer (EOE).
Help Desk Specialist
Best Doctors Insurance Services, LLC Job In Miami, FL
Service Desk Specialists provide day-to-day support regarding a variety of issues to our internal clients. Expected duties will include supporting our in-house developed applications, client training, and technical support via phone and e-mail. The Service Desk Support Specialist will demonstrate strong problem solving abilities and will be capable of proactively finding solutions to various problems and issues. Candidates must possess excellent English/Spanish bilingual communication and customer service skills with a great proven track record.
SOFTWARE/HARDWARE KNOWLEDGE - PREFERRED:
Exchange Mail & Outlook Client
Citrix Receiver
Mimecast or comparable spam filtering tool
Office 2010
Intune or comparable MDM tool
Sharepoint - On Premise or Cloud
WinMagic or comparable laptop encryption software
Sophos or comparable Antivirus software
Samanage or comparable Service Desk software
MS Win 7 and 10, MAC OSX
Skype for Business
MS SSCM 2012
Adobe Products
Cisco VPN
RDP & LogMein
Docuphase/Scandocs document management system
HP Laptops & Desktops
Printers - Xerox, HP, Brother, Fargo
iPhones/iPads - IOS 8 or higher
SOFTWARE/HARDWARE KNOWLEDGE - A BIG PLUS:
Citrix Xen APP
MS Server 2016, 2012, 2008
Solar Winds/PRTG or comparable network/enterprise monitoring tools
Cisco IP & VPN phones
SecurePrint - Equitrac
Cisco Network Software & Tools
ESSENTIAL JOB DUTIES & RESPONSIBILITIES:
Serve as the first point of contact for all desktop/laptop/mobile hardware, software, network, telecommunications and peripheral equipment issues via phone, desktop and remote tools
Troubleshoot and resolve software, hardware, peripheral/mobile device, network connectivity, printing, telephony and corporate application issues, soliciting assistance from Senior Service Desk Specialists
Perform initial program load and user-specific setup for standard desktop/laptop configurations
Responsible for setting up, support and maintenance of in-house computer systems, desktops, laptops, mobile devices and peripherals
Communicate the status of problems and resolutions to customers and managers
Log issues and resolutions in the tracking system and follow up with users to ensure problems were fixed properly.
Ensure accurate documentation of resolution information in the Help Desk knowledge management database.
Provide user support for Microsoft Office products including Outlook, Excel, Word, Access, PowerPoint and Visio
Keep peers and manager informed of trends, significant problems, and unexpected delays.
Identify client issues or problems which may require changes to procedures, standards and systems
perform other related duties as requested
Work in a 24X7 environment. This position requires someone who can come in early, stay late and assist on weekends as the business requires.
Participate in an on-call rotation which requires after hours and weekend coverage
Fluent in English / Spanish (verbal/written) with technical/IT vocabulary
PREFERRED MINIMUM QUALIFICATIONS:
A+ Certification
Network+ Certification
College degree or equivalent work experience
3+ years of experience in a professional work environment supporting at least 300 +users in a technical support capacity (i.e. Service Desk, Call Center, or NOC)
Experience supporting remote users is a must
Superb Customer Service Skills
Ability to triage issues and either fix or identify accountable party
Extensive knowledge of PC configuration and Windows operating systems required
Experience with Windows Family of Operating Systems and Microsoft Office products required
Experience supporting remote access technologies such as VPN and Citrix preferred
Experience with automated application deployment a plus
Ability to work in a fast paced work environment
Superb Organization skills
Superb Prioritization skills
Experience with disk level imaging solutions
General knowledge of network operating systems and network topologies and protocols required
Some knowledge of telecommunication systems and equipment
Some knowledge supporting Adobe products.
Strong troubleshooting and problem solving skills
Excellent verbal and written communications skills
Experience working in an environment with sensitive information
Experience Assisting Senior Management members under pressure
Underwriting Assistant
Remote or Jacksonville, FL Job
Work for a company that values you!
Integris Group is a medical professional liability insurance carrier. We put our talents to work protecting dedicated physicians and their practices. Headquartered in Glastonbury, CT, with offices in Jacksonville, FL and Atlanta, GA, we insure health care professionals in 22 states. Our long history of growth and evolution has set the stage for continued success and a very exciting future. We are here to make a positive impact in the lives of our policyholders and the medical community. We offer a challenging and rewarding environment where you can see the results of your hard work. If you thrive in a highly collaborative, mission-driven environment, we invite you to explore the following position.
Job Title:
Underwriting Assistant (Full Time)
Job Description
The
Underwriting Assistant
is the key point of contact for the Underwriting Department as well as Integris Group. This role is client-facing and requires professional interaction with members (insureds), potential insureds, brokers, and agents, Integris Group employees, senior management, and Board of Directors. The applicant must have excellent oral and written communication skills and be able to organize and track work using paper and electronic methods. Must be able to prioritize work and assist Underwriters with their assigned responsibilities.
Responsibilities
· Partner with the Underwriting Team to:
o Assist underwriters in the preparation of new and renewal business. This includes preparation of file information, proper documentation, insured requests and filing information within systems.
o Review of current insured submission material for accuracy and completion. Verify and ensure data input is accurate and timely during the file preparation and uploading of documents.
o Establish/maintain broker and client relationships.
o Achieve production, profitability, renewal retention & rate goals.
· Assist in preparing insureds certificates and loss history(s): Help organize by date received and timely process certificates of insurance and loss history requests within 48 hours. Candidate will be responsible for preparing/processing in an effective and efficient manner.
· Prepare billing/invoices for insureds. Work with the Finance and Underwriting Departments to assist in managing and communicating with insureds on overdue billing invoices, payment receipts, and general billing information.
· Provide daily phone coverage backup for the receptionist of Integris Group.
· Assist with general mail processing and organize the mailing of insured policies.
· Prepare and run standard and various reports for the Underwriting Department.
· Perform miscellaneous duties which may include (but are not limited to): project-oriented work for the UW department. Replying to correspondence received, timely completing requests (which may include collaboration with internal parties) from various vendors, brokers, state insurance departments, etc.
· Demonstrate a commitment to learning and complete all educational requirements.
· Exhibit strong communication skills and service excellence in client response time.
· Requirements, Tasks, and knowledge will include (but not limited to):
o Customer Services oriented individual.
o Phone business acumen: Ability to answer questions regarding Insured's premiums, payments, general coverage inquiries, certificates of insurance, and if needed, transfer calls to the appropriate department.
o Understanding of insurance policy documents.
o Ability to prepare and send policy packets regularly as well as organize and prepare envelopes for mailing.
o Ensure invoice reports and insured invoices match one another.
Qualifications and Skills
· Associate or Bachelor's degree preferred
· Underwriting Assistant experience
· Competent at using MS Office suite of products
· Understanding of insurance information systems (underwriting, billing, etc.) preferred.
· Florida agent/insurance broker/producer license preferred
· Excellent time management skills and ability to prioritize work
· Attention to detail and problem-solving skills
· Strong organization skills and ability to multi-task
· Working knowledge of office equipment such as printers and fax machines
Location
The Company currently follows a hybrid office/remote work schedule:
· Tuesday-Thursday - In office, Jacksonville, FL
· Monday and Friday - Option to work remotely (following completion of probationary period)
Benefits
As leaders in the healthcare industry, we are passionate about the health and well-being of our employees. We want everyone at Integris Group to feel valued and energized as they work to fulfill our mission. We support employees with generous benefits including:
Health and Well-being
· Medical, dental, and vision insurance
· Employee Assistance Program (EAP)
Financial Rewards
· Competitive salary
· Incentive bonus plan
· 401(k) with company match
· Group life insurance
· Short and long-term disability
income protection
· Healthcare Savings Account
Education Support
· Education financial assistance
Time Off
· Universal paid time off
· Company holidays
Culture
· Charitable giving opportunities
· Team-building events
· Employee recognition
Company Information
Founded by physicians in 1984, Integris Group provides protection and support to help policyholders navigate an increasingly complex healthcare environment. Our Board is comprised of physicians who understand the rewards and challenges of practicing medicine. We are an ally to policyholders when they need it most.
Please visit our website at ******************* for more information.
Integris Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Data Steward
Best Doctors Insurance Services, LLC Job In Miami, FL
At Best Doctors Insurance, data stewardship refers to the processes and attention given to ensure that usable data and information is available throughout the organization.
This is an exciting opportunity for a Data Steward with extensive experience in providing data collection, research and analysis of Data Governance / Stewardship issues. The Data steward will have a functional understanding of Data Governance/Stewardship and will be able to work collaboratively with internal team and business partners.
The Data Steward coordinates an organization's quality, security, and maintenance of data. Defines data elements and establishes policies and procedures related to the collection and accuracy of data, and performs tests on data systems. Being a Data Steward ensures sufficient data quality is maintained so that the data can effectively support the business process.
KEY DUTIES & RESPONSIBILITIES:
Leads the identification of critical data governance/stewardship issues;
Assists in the operationalization of data governance strategies;
Collects data, researches governance and/or data domain issues based on hypotheses and directions;
Analyses governance/domain information and provides results to help derive trends, conclusions and recommended solutions;
Collaborates with data governances/stewardship team members to derive trends conclusions and recommended remediation actions based on the analyses;
Responsible for the accuracy, reliability and completeness of data within functional areas or data domains;
Understands and communicates key data and metric definitions and guidelines for how data is analysed and presented;
Plays a central role in carrying out data governance processes;
Explains the current limitations of the data, make sure everyone understands the specifications of important metrics and make recommendations to improve the accuracy, completeness, and timeliness of the data.
Medical Evaluator (Case Manager)
Best Doctors Insurance Services Job In Miami, FL
Job Details Guayaquil, Ecuador - Guayaquil, Ecuador, FLDescription
JOB PURPOSE & OBJECTIVES: The case manager will work directly with the Senior Case Manager and Director of Medical Services to support the management of members who require medical care (acute, chronic or catastrophic events). Will ensure members receive appropriate care, proactive planning for long term resource allocation, estimating future cost of care by visiting patients if location allows or by working closely with providers and monitoring the medical records. The case manager will also assist with cost containment strategies to maintain medical loss ratio to a minimum by performing interventions/actions that can be reflected into best services towards our clients and savings towards the company (aligned as per corporate strategies and department goals).
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES • Manages care of members who require medical care of an acute, chronic or catastrophic event using disease management parameters, quality criteria, and clinical care guidelines. • Liaise and coordinate with medical professionals, administrators of healthcare providers and customers to ensure the cost-effectiveness and appropriateness of treatment • Work and understand the scope of pre-authorization and case assessment in compliance with the terms and conditions of the policy. • Maintain timely and thorough documentation of all interactions with any healthcare professionals pertaining to patient care to ensure it is readily available for efficient claims processing. • Continuous review, monitoring and proactive assessment of all cases deemed to be sensitive. • Proper and detailed investigation of cases to identify correct use of benefits and billing guidelines. • Maintain an updated case management report in internal repository of high cost cases. • Be a key participant in the Transplant Committee and provide updates on these cases periodically. • Responsible for preparation and presentation of the high cost/catastrophic cases assigned in the Claims review committed and/or Big Claims Committee meetings on a weekly/monthly basis. Revised 2/2018 • Assist the medical team by obtaining medical records, coordinating discharge planning (home health care, DME, inpatient rehab), guiding the clients/agents to our preferred providers based on specific needs. • Responsible for preparing and leading the weekly CM meeting to discuss currently admitted and ongoing high risk cases with the medical coordinators including weekly follow ups and actions as required. • Assist and train medical coordinators to provide proper follow up in high cost cases. • Ability to successfully prioritize and complete a multitude of different tasks. • Perform other duties as designated by the Senior Case Manager and Medical Director.
Qualifications
DESIRED MINIMUM QUALIFICATIONS • Strong knowledge of medical conditions and understanding of correlations between medical conditions and potential medical expenses. • Strong knowledge of managed care policies and principles of the health insurance industry. • Ability to measure risk and project costs related to ongoing medical treatment. • Strong analytical abilities and attention to detail. • Able to work independently with strong initiative and minimal supervision. • Strong commitment to delivering and maintain a high level of service and quality. • Ability to maintain a balanced workload and knowing how to prioritize tasks accordingly. • Bilingual - English/Spanish - Must be able to speak, read, write and perform all business functions (negotiate, communicate effectively internally and externally) in both languages fluently. • Knowledge on Microsoft office suite (Excel, Word, SharePoint, and Outlook) is required.
EDUCATION AND EXPERIENCE • Minimum of 3 years' experience in the medical field, working in medical coordination and case management is required. • Knowledge of ICD-10, CPT, HCPS, DRG's is required. • Experience working in processing health insurance claims/billing and knowledge of provider contracts is a plus. • Strong negotiating skills desired. • Experience working in the International Health Insurance Market is preferred. • Licensed Vocational Nurse (LVN) or foreign medical graduate (FMG) with a minimum of 5 years of experience is desired.
Insurance Sales Consultant
Remote or Tallahassee, FL Job
Insurance Sales Agent - Remote | Free Qualified Appointments | Unlimited Earning Potential
🚀 1099 Independent Contractor | Commission-Only | No Cold Calling 🚀
Are you ready to take control of your career and income? At Afortus Financial, we're revolutionizing insurance sales by eliminating cold calling and providing agents with pre-set, high-quality appointments-so you can focus on closing deals and earning big!
💰 Expected First-Year Earnings: $60,000 - $110,000
📈 Long-Term Potential: $90,000 - $250,000+
🎯 Free, Qualified Appointments Provided - No Lead Costs!
🏡 100% Remote & Flexible Schedule
Why Afortus?
🔥 Free Exclusive Appointments - We provide you with 6-10 pre-set, pre-qualified virtual appointments every week-no lead generation, no chasing clients. They come to you, ready to buy.
💰 High Commission-Only Pay - As a 1099 independent contractor, you'll earn uncapped commissions, overrides on agents, production bonuses, and renewals starting at 1.75% from day one!
📚 Best-in-Class Training & Support - We provide comprehensive training, proven sales scripts, and a custom-built CRM to set you up for success.
🔝 Leadership & Team Growth Opportunities - Want to build a team? We pay for, recruit, and onboard new agents for you-so you can mentor and earn overrides as you grow.
🏡 Work from Anywhere - This is a fully remote opportunity. Work on your schedule with no office commute and flexibility to set your own appointments.
What We're Looking For:
✔ Licensed Agents Preferred - If you're not licensed yet, you must be willing to obtain your insurance license (we'll help guide you through the process).
✔ Self-Starter with Strong Communication Skills
✔ Coachable & Eager to Learn
✔ Highly Motivated to Earn Six Figures
✔ Able to Work Independently in a Remote Setting
✔ Passionate About Helping Clients Achieve Financial Freedom
Why Choose Afortus Financial?
✅ Top 5 Producer for major IUL carriers in the U.S.
✅ No Cold Calling - We Provide the Appointments!
✅ Industry-Leading Products & Proven Sales Presentations
✅ Scalable Income with Team Growth Opportunities
✅ Helping All Americans Reach Financial Freedom
🚀 Ready to Take Your Career to the Next Level?
📩 Apply Now & Start Your Journey to Financial Freedom!
.Net Developer
Best Doctors Insurance Services, LLC Job In Miami, FL
As a.Net Developer, you will be a critical part of the services that Best Doctors provides worldwide. This position will be responsible for the design and development of new applications as well as taking a lead role. You will need to have the keen ability to understand the full SDLC model and what their specific activities are in designing and then delivering a solid, robust application
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
Participate in solution design, concept visualization and functional and technical requirements definition and documentation.
Design and develop code that is clean, understandable, maintainable and solid that follows efficient design techniques and code development that meets and exceeds the intent of the design of the application
Effectively manage day-to-day tasks / activities of a team of developers to effectively meet the deliverables and schedule of a large, complex software development project
Coordinate cross-functional design discussions and ensure that all stakeholders, both internal and external to IT understand the impacts and effects of design decisions.
Analyze business requirements to create relevant deliverables, suggest enhancements and provide feedback on best-practice implementation.
Use MS Visual Studio/ Team Foundation Server and other collaboration tools to ensure proper software lifecycle integrity.
Lead in the development and documentation of technical specifications including database and application architecture and design.
Work with business users and project managers to understand inefficiencies in existing business applications and recommend solutions.
Develop across all layers of applications, using the Microsoft technology stack, including C#, ASP.NET, WCF, SQL Server, HTML, CSS and JavaScript.
Champion process improvements fostering ownership and empowerment across the project teams, IT and the organization.
Work with project managers to facilitate an understanding of deliverables, timing estimates and prioritization decisions.
Create new and extend existing operational documentation
Be able to clearly communicate complex technical designs and solutions in clear, concise and easily readable format by both technical and non-technical personnel
DESIRED MINIMUM QUALIFICATIONS:
Education and Experience:
Requires a Bachelor's degree in a related area; master's degree a strong plus
5+ years of development experience with OO programming languages
Experience with various SDLC methodologies, Agile, Scrum etc.
Database design and development experience with Microsoft SQL Server
Preferred experience in working with a Microsoft-based technology stack
Experience with healthcare, insurance, and/or financial data systems a strong plus
Necessary Knowledge:
Multi-tier development and design paradigms
Standard software development patterns and practices
Microsoft TFS / Team Suite development environments
Commitment to deadlines
Task estimation and risk assessment skills
Willingness to meet the needs of 24x7 environment
Strong troubleshooting and problem solving skills
Creative and can think outside of the box
Strong verbal and written communications skills
Self starter that can work well in a team environment
Excellent customer service skills
Must be detail oriented, ability to multi-task
Director, Growth Marketing
Best Doctors Insurance Services Job In Miami, FL
Job Details Miami FL - Miami, FL Full TimeDescription
Title: Director, Growth Marketing
Classification: Exempt
Reports To: Chief Innovation Officer
Department: Innovation
Role Overview As Director, Growth Marketing, you will be responsible for developing, executing, and optimizing a high-performing digital lead generation program. Additionally, you will oversee the marketing analytics function, ensuring a data-driven approach to decision-making across the department. This role requires a high-energy, extroverted leader who can effectively collaborate with Sales, Media Agencies, and Executive Leadership, ensuring alignment between marketing efforts and revenue objectives. Key Responsibilities
Lead Generation & Growth Strategy
Develop and implement a scalable, data-driven digital lead generation strategy focused on customer acquisition, engagement, and conversion.
Drive performance marketing initiatives, including SEO, SEM, paid social, programmatic advertising, content marketing, and CRO (Conversion Rate Optimization).
Work closely with the Sales team to align marketing efforts with revenue and pipeline goals.
Select, implement, and optimize MarTech tools, including CRM, marketing automation, and analytics platforms.
Oversee A/B testing, personalization strategies, and multichannel campaign optimization.
Media Strategy & Agency Management
Select, negotiate, and manage media agencies to ensure optimal ROI on paid media investments.
Oversee media planning and buying, ensuring effective allocation of budgets across digital and traditional channels.
Evaluate agency performance, strategy, and innovation, ensuring they align with business objectives.
Marketing Analytics & Performance Measurement
Lead the marketing analytics function, ensuring a data-driven approach to campaign performance and budget allocation.
Track and optimize CAC, LTV, conversion rates, ROAS, and other KPIs.
Build executive dashboards and reports to communicate marketing performance and growth opportunities.
Cross-Functional Collaboration & Communication
Partner with Sales Leadership to ensure a seamless lead handoff process and continuous feedback loop for optimization.
Regularly present marketing performance insights, strategies, and recommendations to executive leadership.
Work closely with Creative, Brand, and Communications teams to ensure consistent messaging and brand positioning.
Market Expansion & Customer Insights
Conduct customer behavior analysis, competitive benchmarking, and market research to drive acquisition strategy.
Develop tailored strategies for high-net-worth individuals (HNWI), globally mobile professionals, and corporate decision-makers.
Utilize data insights to refine audience segmentation and targeting across markets.
Qualifications Qualifications & Experience
10+ years of experience in growth marketing, lead generation, and marketing analytics, preferably in insurance, healthcare, or financial services.
Proven experience in selecting and managing media agencies, ensuring high performance and ROI.
Expertise in paid media, SEO, SEM, retargeting, social media marketing, and marketing automation.
Deep understanding of HNWI acquisition strategies (experience in luxury brands, premium financial services, or private banking is a plus).
Strong analytical skills with hands-on experience in Google Analytics, Tableau, Salesforce, HubSpot, or similar platforms.
Excellent communication and presentation skills-comfortable engaging with C-level executives and sales teams.
Highly collaborative and extroverted personality, with a proven ability to build relationships across departments.
Fluent in English and Spanish (written and spoken).
Bachelor's degree in Marketing, Business, Analytics, or related field (MBA is a plus).
Must be based in Miami, FL (Hybrid role).
Benefits
Competitive salary.
Comprehensive health insurance (medical, dental, vision).
401(k) with company match.
Paid time off, including vacation and sick leave.
Application Analyst
Best Doctors Insurance Services Job In Miami, FL
Job Details Guayaquil, Ecuador - Guayaquil, Ecuador, FL Full TimeDescription
The Application Analyst - Dynamics CRM will manage and support the company's Dynamics CRM environment, ensuring efficient functionality to meet business needs. This role includes configuring, customizing, and troubleshooting Dynamics CRM, as well as working closely with stakeholders to optimize and enhance CRM solutions. The ideal candidate will have a solid understanding of Dynamics CRM processes, strong analytical skills, and a proactive approach to problem-solving. The candidate must be fluent in both English and Spanish to facilitate cross-regional collaboration and provide support across multiple locations.
Key Responsibilities:
Application Support and Maintenance:
Provide day-to-day support for Dynamics CRM, addressing system issues, troubleshooting errors, and performing maintenance tasks.
Ensure high availability and responsiveness of CRM applications, with minimal downtime.
Conduct routine system checks and health assessments to maintain optimal performance.
Configuration and Customization:
Configure and customize Dynamics CRM to meet business requirements, including workflows, forms, views, and fields.
Collaborate with stakeholders to design and implement CRM features, ensuring the platform meets evolving business needs.
Develop and manage custom reports, dashboards, and data visualizations to provide actionable insights for end-users.
User Training and Support:
Assist users with CRM-related queries, providing training and guidance on best practices.
Develop training materials and conduct workshops to improve user adoption and productivity with Dynamics CRM.
Serve as the primary point of contact for Dynamics CRM inquiries, working closely with end-users to understand and resolve their challenges.
System Optimization and Process Improvement:
Analyze and evaluate CRM processes, identifying areas for improvement to streamline workflows and enhance user experience.
Collaborate with IT and business teams to implement enhancements, optimizing the platform for scalability and efficiency.
Maintain system documentation, including configurations, customizations, and support processes.
Data Integrity and Security:
Ensure data integrity within the CRM environment, managing data quality and implementing data cleanup initiatives as needed.
Administer CRM security roles and permissions, ensuring appropriate access control and compliance with data governance policies.
Project Support:
Participate in CRM-related projects, including upgrades, integrations, and new feature implementations.
Assist in gathering business requirements for new CRM projects and translating them into functional specifications.
Work with external vendors and consultants as needed to implement CRM enhancements and support initiatives.
Qualifications
Required Skills and Qualifications:
Bachelor's degree in Information Technology, Business, or a related field.
3+ years of experience with Dynamics CRM or Dynamics 365.
Strong understanding of CRM processes, configuration, and customization.
Proficiency with Power Platform tools (e.g., Power Automate, Power BI) is a plus.
Knowledge of SQL and experience creating reports and dashboards.
Excellent communication skills with the ability to work cross-functionally with both technical and non-technical teams.
Fluent in English and Spanish, with excellent communication skills in both languages.
Strong problem-solving skills and attention to detail.
Preferred Qualifications:
Certifications in Dynamics CRM or Dynamics 365.
Experience with integrations between Dynamics CRM and other systems.
Familiarity with Agile project management methodologies.
Proficiency in data management, data cleansing, and data migration.
Senior Insurance Accountant
Best Doctors Insurance Services Job In Miami, FL
Job Details Guayaquil, Ecuador - Guayaquil, Ecuador, FLDescription
OVERALL PURPOSE OF JOB:
Prepares monthly earned premium report and reconciles with general ledger.
Records monthly claim reserve/change in IBNR as calculated by actuary.
Prepares reconciliation of advanced deductible payment accounts by validating against deposit list and monitors balances.
Records monthly commission paid check run registers and maintains support for deferred acquisition costs.
Manages agent voucher incentives' program and related amortization.
Responsible for preparing all underwriting related balance sheet reconciliations.
Provides support related to insurance accounting during annual financial audits.
Monitors unapplied payments account on a monthly basis ensuring balance is current and reconciled.
Supports Management with the documentation of procedures and streamlining of processes to ensure proper controls.
Manages revenue accounting for Canada operation and prepared monthly premium and claims bordereaux to underwriters.
Prepares bordereaux reporting to reinsurer on Mexico operations.
Records and analyzes all revenue, claims and acquisition costs for the NHI binder.
Serves as back up for claims' accounting
Qualifications
OTHER REQUIREMENTS:
Bachelor's degree in Accounting.
Minimum of 5 years' experience; insurance/re-insurance industry a plus.
Solid understanding of accounting principles, practices and standards.
Strong Excel skills and knowledge of Great Plains preferred.
Excellent verbal and written communication skills; fluent in Spanish.
Good analytical skills; ensures reasonability of results/balances.
TRAITS:
Detail oriented; questions the status quo.
Proactive in identifying the business reasons behind financial behaviors.
Work effectively under tight deadlines while demonstrating commitment to quality and accuracy of accounting related data.
Best Doctors Insurance provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Best Doctors Insurance is committed to a diverse workforce. Disclaimer: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time
Cloud Engineer
Best Doctors Insurance Services Job In Miami, FL
Job Details Guayaquil, Ecuador - Guayaquil, Ecuador, FLDescription
The Cloud Engineer is responsible for architecting, managing, optimizing, and supporting the company's cloud infrastructure. Reporting to the Director of Infrastructure and Operations and under the guidance of the Team Lead, this role encompasses evaluating, designing, configuring, implementing, and maintaining cloud services across Microsoft Azure, AWS, and hybrid environments. The candidate must be fluent in both English and Spanish to facilitate cross-regional collaboration and provide support across multiple locations.
Key Responsibilities:
Cloud Architecture and Design:
Architect, plan, and design scalable cloud environments to support company growth, including hybrid and multi-cloud solutions.
Develop and implement best practices for cloud architecture, ensuring alignment with industry standards and company goals.
Evaluate and select cloud services and resources, optimizing infrastructure to meet performance, scalability, and resilience requirements.
Cost Optimization:
Continuously analyze and manage cloud expenses, implementing cost-saving strategies and monitoring usage to ensure efficient resource allocation.
Identify opportunities for cost reduction, recommending configurations or service changes that align with budget objectives without compromising performance.
Cloud Infrastructure Management:
Oversee and optimize cloud environments (e.g., Azure, AWS) for stability, security, and operational efficiency.
Assist with cloud migration projects, designing and implementing solutions that ensure seamless integration and reliability.
Utilize automation tools for infrastructure provisioning and management to reduce manual intervention and errors.
Monitoring and Maintenance:
Regularly monitor cloud services for optimal performance, availability, and compliance with service-level agreements.
Conduct routine health checks, perform root cause analysis on incidents, and implement solutions to improve resiliency.
Collaborate with the Service Desk to troubleshoot and resolve cloud-related issues, providing Tier 2 support as needed.
Security and Compliance:
Implement and maintain security protocols in cloud environments, including identity and access management, data protection, and threat detection.
Ensure compliance with data governance policies and audit requirements, developing strategies to maintain data privacy and security.
Collaboration and Support:
Act as the technical liaison between the cloud infrastructure team and other departments, providing bilingual support and ensuring smooth communication.
Train and support internal IT teams on cloud best practices, serving as a Tier 2 escalation point.
Documentation and Process Improvement:
Develop and update technical documentation, including configuration guides, SOPs, and troubleshooting procedures.
Identify opportunities to improve processes, procedures, and technologies within the cloud environment.
Qualifications
Required Skills and Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field.
4+ years of experience architecting and managing cloud infrastructure (Azure, AWS).
Proficiency in automation tools and scripting (e.g., Terraform, PowerShell, Python).
Advanced knowledge of networking, security protocols, and infrastructure as code (IaC).
Fluent in English and Spanish, with excellent communication skills in both languages.
Strong problem-solving skills, self-motivation, and ability to work under pressure.
Preferred Qualifications:
Certifications in Azure or AWS (e.g., Azure Solutions Architect, AWS Solutions Architect).
Experience with hybrid cloud environments and multi-cloud management.
Familiarity with DevOps practices and CI/CD pipelines.