Bar Host job description

As a member of our team, you will be working alongside like-minded individuals in a safe, fun, and creative environment. Our team strives to collaborate, show compassion, and demonstrate a strong work ethic to provide superior hospitality. We believe that our success begins with you.

As a Host, you are the first and last person each guest sees. Providing a warm hello and goodbye probably feels second nature. You are always on top of the organization for table times and ensuring each guests' seating specifications are met (if possible of course).
What we will ask of you:

* Responsible for taking reservations using the online reservations system in OpenTable
* Warmly and graciously greet all guests upon arrival and thank guests as they leave
* When seating is limited, provide guests with estimated waiting time, notify party when table becomes available and accommodate special seating requests for all when possible
* Act as a liaison between the kitchen and dining room, and relay messages to support staff and managers as needed

Requirements

Requirements for Success:

* At least one year of restaurant or similar experience preferred
* Have a positive energy, be ready to assist fellow support staff and work as a team player
* Ability to communicate effectively with managers, employees, and all guests
* A flexible schedule to work days, nights, weekends and holidays
* Constant standing/walking with occasional stooping, kneeling, pushing, pulling, or lifting

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. As with all positions at The Indigo Road Hospitality Group, employment is "at will" or voluntary on both the part of the employee or employer. That means employment can be terminated by either party with or without notice and/or with or without cause.

The Indigo Road Hospitality Group is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

Who we are:
We love what we do and what we do is important! We believe that everyone should leave feeling better - this means not just our guests and owners, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole organization. No-one is more important than anyone else, and unless we are in it together, we can't create that special experience for our guest.
Your mission:
Should you decide to accept it…
If you are outgoing, friendly, confident with a warm and sincere smile, then welcome to your new home at Virgin Hotels! We will depend on your natural persona and special skills to assist in delivering excellent service to our guests by initiating warm contact, interactions built on sincerity, concern and enthusiasm. Additionally, you will coordinate and be responsible for taking coats and managing a high volume seating operation in a fast paced environment while creating and maintaining guest profiles and preferences.
Finally, if you can communicate, coordinate, assist and work well with other teammates in serving our guests, then you will have a successful career with us. Most of all, we want you to have FUN since you play a huge role in creating that memorable guest experience!
The Nitty-Gritty:
What exactly you will be doing…
In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests:
Greet, interact and bid farewell to guests in a warm and genuine and enthusiastic fashion
Use excellent communication skills with guests, staff including verbal, written and body language
Maintain a clean and organized work environment including stocking of supplies, polishing cutlery/glassware, folding napkins, cleaning menus, sanitizing tables, etc.
Provide lateral service including assisting in clearing tables, carry plates to dishwashing area when needed
Maintain guest profile, preferences in a database for distribution to staff
Be a team player!
What qualities are we looking for?
You got skills? If you are able to perform the following, then you have come to the right place…
Stand for periods of 8-10 hours.
Work with others like a rock star.
Ability to communicate clearly in verbal and written English.
Comply with all safety and health department procedures, as well as, all state and federal laws.
We truly hope that you are enthusiastic and passionate individual who possess a wicked sense of humor! No wallflowers permitted!
Ability to multitask and meet deadlines.
Maintain a neat, clean and well-groomed appearance per hotel standards.
Bend, squat and stretch in areas of limited space to perform cleaning, organization and other duties.
Adhere to hotel policies including but not limited to attendance, safety, behavior.

Background must-have:
Current, legal and unrestricted ability to work in the USA.
High school or equivalent education required.
Preferred: Additional foreign language.
Required: Current Foodservice Handler Card valid for minimum of 6 months.
Required: 1-2 years in a guest service position.

Per client mandate, all current and new hires at this location are required to have received an authorized COVID 19 vaccination. You will be asked to confirm this prior to receiving a job offer.

$200 Referral bonus for all current associates. Refer someone who is successfully hired into this role for 15 hours worked and receive a $200 referral bonus.

Responsibilities

• Review floor plan and reservation book daily; create a seating chart.
• Set up the host station according to the checklist.
• Greet guests and seat them at tables or in waiting areas.
• Seat guests according to the seating chart, server rotation, and guest preference and provides guests with menus.
• Maintain control of the seating and wait times.
• Clean and maintain host station; contribute to the cleanliness of the dining and bar areas.
• Inspect dining and serving areas to ensure cleanliness and proper setup.
• Answer any guest questions regarding service, and provide general assistance for guests and employees.
• Speak with guests to ensure satisfaction with food and service, respond to complaints and notifies management, and thank guests as they are leaving.
• Answer restaurant telephone line during assigned hours of operation.

Qualifications

• Prior experience in a guest service environment preferred.
• Attentive and detailed oriented.
• Ability to maintain a high energy level in a fast-paced environment and manage multiple tasks simultaneously.
• Capable of performing specified procedures and following instructions.
• Effective communication skills; ability to communicate with guests and co-workers.

Physical Requirements

• Ability to remain on feet for entire length of shift
• Ability to maneuver between tables and around corners.
• Frequent walking, bending, lifting, reaching, and stretching.
• Ability to lift and carry up to 35 lbs.

Who We Are

Patina Restaurant Group is a leader in the premium segment of the restaurant and catering industry, operating restaurants and managing catering and food service operations at high-profile venues including, Lincoln Center, Walt Disney World , Disneyland , the Empire State Building, Grand Central Station, and The Metropolitan Opera.

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.