Banquet Manager job description

• A degree in Hospitality or Business Management or Work History equivalent to as determined by the SYC Management.
• 3 years supervisory experience is required, preferably with well-established leaders in the catering industry.
• Knowledge of F&B operations.
• The ability to work well with a large group of people in a team environment.
• Excellent communication, leadership, and training skills.
• Must be Serve Safe Certified.
• Must be able to work well in high pressure, stressful situations including the ability to handle member and guest complaints and disputes and resolve them to satisfactory results.
• Must be able to listen, understand and clarify concerns and issues raised by team members, members, and guests.
• Ability to work a flexible schedule including nights, days, weekends, and holidays.
• Be able to lift, reach, and bend.
• Be able to work in a standing position for long periods of time (up to 5 hours).

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is occasionally exposed to wet or humid conditions (non-weather).
• The noise level in the work environment is usually moderate.

Note:

Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodations or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties and skills required of employees in this position.

PI192518114

Job Overview: Hires, trains and directs the banquet staff in servicing all banquet activities in order to ensure a successful function and repeat business.

• Hire, schedule, and train all banquet staff to include conducting roll call and monthly meetings, and illustrating the proper techniques and etiquette for American, French, and buffet and parade types of service. Monitor staff performance. Define performance requirements and develop action plans for achievement of goals.

• Supervise the set-up function rooms to include placement of linens, silver, china, and glassware according to event order specifications. Visually inspect function rooms and equipment prior to functions for cleanliness, proper inventory, and set up.

• Verbally communicate, in a calm, positive demeanor, during the course of the function with the kitchen, service, beverage, conventions services, and engineering staffs, as well as the guest host to ensure timely execution of events, quality service, and adherence to all applicable federal, state, local safety and health regulations and corporate standards.
• Supervise cleanup of function room and proper breakdown and storage of equipment.
• Enter billing information into micro system in order to generate a final guest check. Process payroll for each event, which includes calculating number of hours worked, and service charge distribution.
• Check staff attendance according to schedules, adjust and reassign server stations, as necessary, in order to provide quality service during functions.
• Attends meetings.
• Orders supplies and linens for functions from Purchasing and Housekeeping departments.
• Separates, posts, and distributes event order sheets.
• Assist servers and captains with the execution of events according to the event order and quality standards.
• Performs other related duties as assigned.
Specific Job Knowledge and Skills:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
• Must have comprehensive knowledge of food and beverage preparations, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings and service-ware.
Date Revised: June 8, 2020
• Knowledge of all applicable federal, state and local health and safety regulations.
• Comprehensive knowledge of the English language in order to read event orders and effectively communicate with guests and employees.
• Basic mathematical skills.
• Ability to grasp, lift, carry or transport up to 40 pounds.
• Ability to operate various food and beverage equipment present at a function.
• Ability to set realistic goals and standards.
Other Expectations:
• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. This includes nights, weekends and/or holidays.
• All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
• Employee is always required to take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties.
• Complies with health and safety rules, regulations and procedures to maintain a safe environment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

• High School diploma or equivalent experience
• Minimum of 2 years supervisory experience in food & beverage
• Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
• Prior experience ensuring safe work environment in compliance with appropriate regulations (i.e. -- Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communication Plans)
• Must be flexible regarding scheduling based on business demands
• Successful completion of criminal background check and drug screen

Desired Qualifications & Traits

• Previous Banquet supervisory experience
• Strong leadership skills and proven teamwork
• Projects professional image that inspires trust and confidence
• Enthusiastic and positive energy
• Multi-tasking ability

Physical Requirements

• Able to lift up to 30 lbs.
• Able to bend, stretch, and twist
• Able to stand for long periods of time

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

RequiredPreferredJob Industries

• Customer Service