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Banquet Captain skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical banquet captain skills. We ranked the top skills for banquet captains based on the percentage of resumes they appeared on. For example, 11.3% of banquet captain resumes contained customer service as a skill. Continue reading to find out what skills a banquet captain needs to be successful in the workplace.

15 banquet captain skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how banquet captains use customer service:

Managed personnel according to our service needs assuring proper personal appearance including uniform, cleanliness to ensure high quality customer service.
Displayed leadership in guest hospitality, exemplifies excellent customer service and created a positive atmosphere for guest relations.

2. Cleanliness

Here's how banquet captains use cleanliness:

Communicated client needs to the staff and oversaw the cleanliness of the club after events and reset for the next day.
Inspected and oversaw the cleanliness and maintenance of all function space, public areas and service areas on all banquet levels.

3. Food Service

The food service industry is a vast industry comprising of restaurants, caterers, cafeterias operating in institutions and any other business offering a meal not prepared at home. Foodservice operators require necessary utensils for preparing food for the consumers, foodservice distributors are the people who take care of this need for them.

Here's how banquet captains use food service:

Supervised and participated in kitchen and dining area cleaning activities; resolved customer complaints regarding food service.
Assisted Banquet Manager in food service operations and special events in an established premier waterfront Banquet facility.

4. Beverage Service

Here's how banquet captains use beverage service:

Provided beverage services to all guests pleasantly and monitored
Assisted in all aspects of wedding events; from set up and decorations to food and beverage service.

5. Banquet Functions

Banquet functions at events like anniversaries, weddings, and conferences require quality customer service. Banquet functions are needed in various locations, venues, and events and servers are responsible for carrying out banquet duties.

Here's how banquet captains use banquet functions:

Host banquet functions for all convention center and exclusive location fine dinning catering and presentation coordinator.
Coordinated total service of specific banquet functions and assisted in department administration.

6. Wine

Here's how banquet captains use wine:

Provided wine presentations and recommendations to a discerning clientele.
Expanded wine knowledge via educational seminars.

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7. Room Set-Up

Here's how banquet captains use room set-up:

Coordinate room set-up, communication with chefs concerning menu, plating, and quality control of food.
Decorate banquet events, room set-up & tear down, and food networking with kitchen staff.

Select Skills To Add To Your Resume

Customer Service

Cleanliness

Food Service

Beverage Service

Banquet Functions

Wine

8. Fine Dining

Here's how banquet captains use fine dining:

Set up and break down of fine dining events, Banquet service, AM/PM breaks and receptions, and personal server.
Provided expedient and hospitality-driven service in a fast-paced fine dining restaurant that has become a staple of the Dallas dining scene.

9. Banquet Event Orders

Here's how banquet captains use banquet event orders:

Assisted in following each day's event orders, to prepare and deliver catering to any department on campus as needed.
Receive event orders of catering functions from Event/Catering Sales Team to determine the amount of future business and workload duties.

10. Banquet Checks

Here's how banquet captains use banquet checks:

Process banquet checks accurately and efficiently for payment.
Gather banquet checks for each event and obtain a signature of the contact ensuring that all the charges are correct.

11. Banquet Rooms

Here's how banquet captains use banquet rooms:

Monitored the set up of banquet rooms for lunch / dinner crowd, and the breakdown of buffet tables.
Increased check average and restaurant profit by up-selling fine wines and menu items in both dining and banquet rooms.

12. Culinary

Here's how banquet captains use culinary:

Collaborated with sales and culinary to exclusively recreate 2013 banquet menus.
Participated in culinary etiquette training of all staff.

13. BARS

Here's how banquet captains use bars:

Reconciled cash and alcohol from bars, inventoried and placed orders for all liquor and bar supplies.
Break down bars and keep all work areas clean and properly replenish stock according to expiration dates.

14. Allergies

Here's how banquet captains use allergies:

Communicated any allergies or substitutions to chef.
Communicated additional meal requirements, allergies, dietary needs, and special requests to the chef for parties up to 500.

15. Exceptional Guest

Here's how banquet captains use exceptional guest:

Managed events (BEO), customer's preferences and creating an exceptional guest experience.
Provide exceptional guest service while working unsupervised and under pressure in a fast paced environment

12 Banquet Captain Resume Examples

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Megan Carpenter Banquet Captain Contact Information Los Angeles, CA (290) 555-9024 mcarpenter@example.com Skills • Large Events • Square Feet • Job Functions • Company Standards • Kitchen Equipment • Company Policies • Wedding Receptions • Storage Areas • Tray Line • Sanitation Procedures Employment History Banquet Captain 2015 - Present Culinary Staffing Service Los Angeles, CA • Cleaned banquet room and banquet kitchen area during and after banquet functions. • Coordinated food service activities of hotel, restaurant and other similar establishments and social functions. • Handled banquet functions for up to 500 people. • Model a positive attitude for the team to show good sportsmanship. Banquet Captain 2014 - 2015 Maggiano's Little Italy Los Angeles, CA • Serve food and drinks, bus tables, setup tables • Monitored the service load throughout the restaurant and seated large parties accordingly. • Experienced in leading in all meal periods and phases of banquet functions. • Manage banquet functions within the resort to consist of; weddings, dinners, receptions etc. • Maintain a smooth and pleasant association with all service and office staff members. Food Service Assistant 2013 - 2014 Taco Bell Las Vegas, NV • Prepared, stored and assembled food and beverage orders also maintained and sanitized dining area. • Worked in Produce department, rotating product, taking care of customer service needs, maintaining a great work environment. • Supervised, trained and developed team members in accordance with company policies and procedures. Education High School Diploma 2013 - 2013


Russell Morgan Banquet Captain Contact Info Philadelphia, PA (210) 555-2522 rmorgan@example.com Skills Attentive ServiceSpecial RequestsBanquet FunctionsRoom StaffSquare FeetMenu ItemsGenuine HospitalityBeverage OrdersMinute ChangesPositive Attitude Employment History Banquet Captain 2018 - Present SPRINGFIELD COUNTRY CLUB Philadelphia, PA • Set up and service of Banquet functions. • Managed Johnnies Lounge and the Banquet departments. • Coordinate and supervise banquet functions. Captain Waiter 2016 - 2018 IHOP Philadelphia, PA • Cash handling Inventory Customer service Deposit management Scheduling Cash Handling Food Handling Managing 1-6 employees • Handled customer service and birthdays making a fun eating experience for customers. • Greeted customers and provided excellent customer service. Assistant Manager/Server 2015 - 2016 Cracker Barrel Knoxville, TN • Performed customer service while fulfilling orders * Maintained cleanliness of the restaurant • Provided quality customer service in a fast-paced environment Promoted after 1 and a half months • exceed each guest expectations with exceptional guest service , clean, stock & close restaurant. Education High School Diploma 2015 - 2015


Carolyn Weaver Banquet Captain Harrisburg, PA cweaver@example.com (810) 555-3468 Experience Banquet Captain 2015 - Present Best Western InternationalHarrisburg, PA • Ensured that all dinnerware/silverware/equipment and displays associated with the Banquet Department and Restaurants were properly cleaned/sanitized. • Set up banquet functions Served guests their desired meals. • Assisted Executive Chef in preparing daily specials and menu planning at Tennessee's only Five Star Hotel. • Supervised, developed, disciplined, and counseled associates in the Banquet Department. Banquet Captain 2013 - 2015 AramarkBaltimore, MD • Coordinate and supervise banquet functions. • Provide exceptional food service before concerts and during banquets. • Coordinate food service between kitchen and banquet service staff Inspect all set up and ensure that it follows all client expectations • Coordinate special functions for VIP banquet functions. • Coordinated food service activities of hotel, and at social functions. • Collaborate with the sales and service staff in assuring the success and execution of every event. Grill Cook/Prep 2010 - 2013 Burger KingPhiladelphia, PA • Trained new employee hires in proper procedures of food handling and customer service. • Worked as a team to maintain a clean environment, a fast service and great customer service. • Cook, take out trash, prep food, dishwasher • Completed sales transactions, and followed HMSHost policies and procedures for cash handling and customer service. • Display seafood in a way that attracts customers, and shows high quality. Skills Banquet Functions High Quality FOH Safety Standards Special Requests Meeting Rooms Fresh Food Customer Service Ensure Satisfaction Company Policies Education High School Diploma 2010 - 2010


George Campbell Banquet Captain Employment History Banquet Captain 2013 - Present Holiday Inn ExpressNew York, NY • Collect payment from contacts for the banquet department and complete all necessary paperwork including the ringing of banquet checks. • Managed the hotel banquet department. • Generate banquet event orders for every client that details all aspects of their scheduled function. • Manage and oversee all food preparation, set up and serving of food for fine dining or buffet menus. Banquet Waiter/Waitress 2009 - 2013 Darden RestaurantsJacksonville, FL • Trained in daily food preparation. • Maintain knowledge of and inform guests of daily specials. • Talk about the menu to patrons and answer all questions about menu items. • Modeled effective customer service, which lead to my promotion to Head Waitress. Server And Certified Trainer 1999 - 2009 Chili'sOrlando, FL • Explain how various menu items are prepared 7.) • Provided overall good customer service. Education High School Diploma 1999 - 1999 Contact Information New York, NY (390) 555-9513 gcampbell@example.com Skills Communication Room Set-Up To-Go Orders Customer Service Function Rooms Banquet Functions Safety Procedures Courteous Service Menu Items Customer Orders


Brenda Myers Banquet Captain Colorado Springs, CO (360) 555-6135 bmyers@example.com Skills Kitchen Equipment Genuine Hospitality Company Standards Communication Banquet Functions Food Service Large Parties Room Set-Up Thorough Knowledge Positive Attitude Employment History Banquet Captain 2020 - Present Red Lion ControlsColorado Springs, CO • Assisted in the planning and production of banquet functions for up to 1200 guests. • Help prep, plate, and make sure all meal for banquet functions go out properly and on time. • Set up Food and Beverage Service and Break down Banquet Functions • Developed the Banquet Department Manual. • Organized and ran the entire food service operation for all large corporate events and banquets on behalf of Chef Andre. • Perform daily walk-throughs of the food outlets and beverage servers. Banquet Coordinator 2010 - 2020 Marriott InternationalColorado Springs, CO • Managed financing for banquet department by posting client checks, managing staff payroll, and paying banquet expenses. • Lead the Banquet Department during all events both corporate & social. • Assisted Captain or Maitre'd in setting up buffet and other food service stations. • Set up banquets within the hotel and ensure all audio/visual equipment is working properly. • Set up banquet functions Served guests their desired meals. Assistant Manager/Server 2003 - 2010 Texas RoadhouseColorado Springs, CO • Suggested of menu items to corporate specifications. • Assist servers, janitorial, customer service References and supporting documentation provided upon request Education High School Diploma 2003 - 2003


Robert Robertson Banquet Captain Dallas, TX (900) 555-9287 rrobertson@example.com Experience: Banquet Captain Sheraton Hotels & Resorts Worldwide Dallas, TX 2019 - Present • Utilized proper service standards when serving guests. • Coordinate completion of menu items with server. • Manage daily banquet functions such as planning, organizing and executing breakfast, coffee breaks,dinners, etc. • Developed the Banquet Department Manual. Captain Waiter Darden Restaurants Irving, TX 2012 - 2019 • Provide excellent customer service while maintaining an organized work environment, especially in a fast-paced environment. • Provide friendly and timely customer service and resolve customer complains. • Trained new servers based on company standards and guidelines Facilitated a positive guest experience by providing top notch customer service • Serviced a 5 to 300 person banquet functions. Catering Coordinator Capital One Irving, TX 2010 - 2012 • Developed a comprehensive training module that outlined best practices for fraud recovery and identity theft policies and procedures. • Utilized special fraud/banking management systems (TSYS, TS2) to analyze account activity/transaction history • Processed all ACH incoming and outgoing windows at advanced level. Skills • Food Service • Guest Service • Banquet Functions • Special Events • Special Requests • Food Preparation • Large Events • Square Feet • Wine List • Table Settings Education: High School Diploma 2010 - 2010


Deborah Arnold Banquet Captain Saint Louis, MO (590) 555-3895 darnold@example.com Experience: 2017 - Present Banquet Captain / Norwood Hills Country Club / Saint Louis, MO • Handled banquet functions for up to 500 people. 2009 - 2017 Banquet Captain / Norwood Hills Country Club / Saint Louis, MO • Managed all aspects of the banquet department for the hotel. • Trained and assisted in the set up of all banquet functions ranging from 2 to 600 people. • Have knowledgeable of menu items, table setting, silver ware, and garnishes. • Served Guest at banquet functions Prepared dinners Assisted in meeting and greeting customers 2007 - 2009 Banquet Captain / Hilton Worldwide Holdings / Saint Louis, MO • Tear down and set-up Banquet functions. • Assist the banquet Manager with all banquet functions. Skills: Banquet Functions, High Volume, Special Requests, Setup, Square Feet, Liquor Inventory, Meeting Rooms, Room Set-Up, Staff Members, Guest Service Education: 2007 - 2007 High School Diploma /


Ryan Cox Banquet Captain Orlando, FL \| (980) 555-1505 \| rcox@example.com Work Experience Banquet Captain, Holiday Inn Express - Orlando, FL 2019 - Present Recruited by company president to restructure banquet department of flagship hotel. Set up and break down of banquet functions. Delivered quality customer service to club members, guests, and professional golfers. Captain Waiter, Darden Restaurants - Orlando, FL 2017 - 2019 Trained new servers based on company standards and guidelines Facilitated a positive guest experience by providing top notch customer service Provide friendly and timely customer service and resolve customer complains. Assistant Manager/Server, Red Lobster - Indianapolis, IN 2013 - 2017 Serve Customers following company standards Certified Trainer for Host & Server positions Team leader for multiple years in a renowned restaurant providing outstanding customer service. Skills Storage Areas, Bartenders, Genuine Hospitality, Restaurant Operations, Product Knowledge, Menu Items, Communication, VIP, Guest Service, Banquet Functions Education High School Diploma 2013 - 2013


Bryan Rodriguez Banquet Captain Houston, TX (910) 555-6903 brodriguez@example.com Experience Banquet Captain, Holiday Inn Express, Houston, TX 2018 - Present • Coordinate the execution of banquet functions per specifications of client to ensure that the function runs smoothly and efficient. Dining Room Captain, Holiday Inn Express, Houston, TX 2008 - 2018 • Answer phones and handle all Room Service orders. Server And Certified Trainer, Buffalo Wild Wings, San Antonio, TX 1999 - 2008 • Order Taking/ Money Handling/ Cleaning * Food Handling/ Stocking / Greeting guests * Customer Service/ Training New Employees • Shift supervisor with Management access in Micros POS system. • Train new crew members in their designated areas upon being hired. Skills • Sales Taxes • Group Contacts • Menu Planning • Wine List • Ensure Accuracy • Staff Members • Full Service • Timely Fashion • Large Crowds • Courteous Service Education 1999 - 1999 High School Diploma


Adam Powell Banquet Captain New York, NY \| (990) 555-4782 \| apowell@example.com Employment History: Hyatt - New York, NY 2016 - Present Banquet Captain • Developed food preparation plans and guest service activities for multiple culinary venues, including Avavanzare Steak House and Caf Kobehavean. • Organize, coordinate, and cater all special events on hotel premises Maintain guest satisfaction by appeasing requests promptly • Developed training and operation manual for an opening banquet department staff. • Acted as liaison between sales and banquet departments with regard event planning and client needs. Holiday Inn Express - New York, NY 2009 - 2016 Banquet Supervisor • Receive instructions for how banquet is to be set up and prepared. • Oversee of set up and banquet functions. • Managed financing for banquet department by posting client checks, managing staff payroll, and paying banquet expenses. Holiday Inn Express - Philadelphia, PA 2004 - 2009 Room Attendant • Cleaned guest rooms to the standards of the company. • Collected dirty laundry and linen from guest rooms and placed in designated locations. Skills: Guest Rooms, Set Up, Dirty Linen, Room Set-Up, Meeting Rooms, Bed Linens, Storage Areas, Ensure Optimum Service, Empty Trash, Banquet Functions Education: High School Diploma 2004 - 2004


Amy Ferguson Banquet Captain phone(750) 555-3584 addressNew Orleans, LA emailaferguson@example.com Experience 2019 - Present Banquet Captain Hyatt · New Orleans, LA • Supervised set up of all banquet functions, meetings, conventions, and special events on and off premise. • Manage banquet functions within the resort to consist of; weddings, dinners, receptions etc. • employed Responsible for the service of Banquet Functions and catered business meetings. • Coordinate and supervise the execution of all banquet functions and restaurant operations. 2014 - 2019 Dining Room Captain Xanterra Parks & Resorts · Parkman, WY • Organize, coordinate, and cater all special events on hotel premises Maintain guest satisfaction by appeasing requests promptly • Trained new servers on guest service expectations, safety procedures, proper food handling, and restaurant protocols. • Managed inventory of Gold Metal Award Winning wine list. 2013 - 2014 Caterer Compass Group USA · Jacksonville, FL • Transported and loaded kitchen equipment, tables, silverware, and food in and out of various locations. • Coordinated and delivered catered Jason's Deli food service to large and small event or meeting settings. • Describe menu items in details and provided recommendations to customers. • Greet guests as they arrive and explain menu items and food content. Skills • Food Trays • Procedures • Guest Service • Guest Checks • Room Set-Up • Food Preparation • Banquet Functions • Kitchen Equipment • Large Parties • Menu Items Education 2013 - 2013 High School Diploma


Jessica Rodriguez Banquet Captain phone:(720) 555-7926 email:jrodriguez@example.com address:Fort Wayne, IN Employment History Banquet Captain 2019 - Present Logan's Roadhouse · Fort Wayne, IN • Experienced in leading in all meal periods and phases of banquet functions. • Served guests at banquet functions. • Host banquet functions for all convention center and exclusive location fine dinning catering and presentation coordinator. Banquet Server 2018 - 2019 Logan's Roadhouse · Fort Wayne, IN • Offer customer service to patrons. • Performed food preparations such as preparing salads, appetizers, and brewing coffee and/or tea. • Assisted servers to ensure excellent customer service • Developed unparalleled customer relations by rapidly assimilating information, anticipating client concerns, and resolving disputes. Catering Associate 2016 - 2018 Panera Bread · Chicago, IL • Train workers in food preparation, and in service, sanitation, and safety procedures. • Resolve customer complaints regarding food service. • Ensured strict compliance with all applicable health and safety regulations with respect to food service. • Trained and supervised employees Maintained cleanliness of food service areas and equipment. Skills Wedding Receptions Repeat Business Service Staff Communication Positive Attitude Food Preparation Banquet Functions Thorough Knowledge Food Service Company Standards Education High School Diploma 2016 - 2016

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List of banquet captain skills to add to your resume

The most important skills for a banquet captain resume and required skills for a banquet captain to have include:

Customer Service
Cleanliness
Food Service
Beverage Service
Banquet Functions
Wine
Room Set-Up
Fine Dining
Banquet Event Orders
Banquet Checks
Banquet Rooms
Culinary
BARS
Allergies
Exceptional Guest
Alcoholic Beverages
Quality Service

Guest Satisfaction
Food Preparation
Excellent Guest
POS
Group Contacts
Bartending
Buffets
Function Rooms
Guest Complaints
Food Quality
Guest Expectations
Event Planning
BEOs
Minute Changes
Meeting Rooms
Banquet Operations
Marriott

Square Feet
Banquet Set-Up
Front Desk
Social Events
Customer Complaints
Room Service
Delphi
Private Events
Repeat Business
Corporate Events
Private Dining
VIP
Micros
Quality Guest
Banquet Facility
Private Parties

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Banquet Captain Skills

Updated January 8, 2025

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