BankFirst Financial Services Jobs

Handle debit card telephone inquiries from customers and the personnel of other departments. Complete debit card workflows for new accounts, maintenance [limit changes, set cards for travel, etc.] ordering, disputes processing and recordkeeping, including letters to customers, etc. Monitor, process, and maintain customer debit card dispute cases. Process Compromised Card files as needed (sending out letters, new cards, etc.) Work within and balance multiple GL spreadsheets used by the department. Cross train fellow employees when necessary. Assist with setting up new employees and/or resetting employee passwords on all debit card related systems. Order Instant Issue inventory as branch needs arise and assist with troubleshooting issues with Instant Issue machines. Assist with daily ATM machine monitoring. Assist with scanning and indexing of customer IDs. Monitor and work with various debit card reports. Skills and Abilities Required: Knowledge of personal computer programs such as word processing, spreadsheets, and other programs as required. Ability to type accurately. Ability to multi-task. Highly organized, with an attention to detail and an aptitude for problem recognition and resolution. Ability to adapt to technological changes and apply new knowledge to responsibilities. Strong verbal and communication skills. Ability to deal effectively and tactfully with customers and the personnel of other departments. Ability to recognize irregular and suspicious transactions and take the appropriate steps to prevent loss. Ability to make good judgements to make appropriate on the spot decisions following standard policies. Excellent problem-solving skills to properly handle customer problems and determine when the request for confidential information should be furnished or refused. Certification/Education and Experience: Good knowledge of departmental operations, policies and procedures, and computer-generated reports. Basic understanding of operations in other departments, such as data processing.

The Customer Experience Specialist will work closely with other team members, in a professional call center environment, to provide exceptional service to our customers by answering questions, handling complaints and troubleshooting customer issues. The Customer Experience Specialist will handle a high volume of inbound or outbound calls and will work to create a positive experience for each caller. In this role, the Customer Experience Specialist will listen to customers to understand the reason for their call, provide information, explain products to potential and existing customers, as well as promote and sell bank products and services through the discovery process, accurately and efficiently. The Customer Experience Specialist should maintain a broad knowledge of the financial industry as a whole and the organization (including its policies, procedures, products and related services). Senior Specialists will often serve as the critical back-up to the Customer Experience Supervisor. Senior Specialists lead by example and serve as a role model for the Customer Experience Specialists in all facets of the Specialist role. Senior Specialists may be responsible for customer dispute resolution, which includes all electronic transactions that meet Reg E and NACHA criteria. RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER Responsibilities * Meet or exceed established standards of performance for service and sales while providing an exceptional customer experience * Maintain confidentiality and security of customer information according to regulatory and company guidelines and policies * Provide customers with answers to inquiries regarding a very broad and challenging range of financial services in an efficient and timely fashion * Process customer transactions accurately including; transfer, stop payments, loan payments, loan payoffs, etc. * Uncover banking needs through the discovery process by initiating conversations with all customers and responding efficiently and accurately as well as promote and cross‑sell bank products and services in a professional manner * Investigate, track and resolve customer problems and inquiries in a timely manner * Maintain knowledge of Customer Experience Center policies and procedures, bank products and services, general operating procedures and regulations to protect the bank from unnecessary risk * Participate in training and other learning opportunities to expand knowledge of company and position * Exhibit positive team spirit and willingness to help customers, both internal and external * Perform other related duties as assigned For all Senior Specialists: * Educate customers on complex products, services and disputes * Identify and solve customer disputes by processing claims, monitoring and tracking cases, reporting losses to leadership and identifying fraud trends with a sense of urgency and in compliance with Reg E & NACHA timelines * Provide guidance, mentoring and training to other specialists as needed Qualifications * High school diploma or equivalent required, college education preferred * Minimum of 1 year of experience in customer service and/or sales required * Detail-oriented and good organizational skills * Ability to produce individual and team sales and customer experience results * Effective written and verbal communication skills, including a pleasant tone and exceptional telephone manners * Proven ability to work closely with others in a willing and professional manner to resolve problems and address needs * Strong sales and marketing skills with proven ability to sell bank products and services preferred * Strong sense of teamwork, ability to work cooperatively in a team environment * Knowledge of bank policies and procedures, regulations, control systems, operational issues related to banking and retail deposit/loan products and services preferred * Ability to work and adhere to flexible schedule in a demanding and fast-paced environment (Hours may exceed 40 hours per week, including Saturday rotations) For all Senior Specialists: * Minimum of 2 years Customer Experience Specialist experience required * Ability to handle and resolve the complex matters and handle difficult customer situations with little to no supervision * Strong attention to detail and ability to make informed decisions * Ability to quickly and effectively identify needs while problem solving and exercising good judgement Physical Demands The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus. Work Environment The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May". This is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law. This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.

The Support Center Technician is responsible for providing technical hardware, software, and network problem resolution to all organizational users by performing question/problem diagnosis and guiding users through step-by-step solutions; clearly communicating technical solutions in a user-friendly professional matter; providing one-on-one end-user training as needed; troubleshooting network printer problems; and assisting other teams in the Information Technology department as needed. The Support Center Technician fields all Support Center calls from the organizational user base and creates the initial record of the request; resolves all Level One end-user problems over the phone; passes all Level Two requests on to appropriate support personnel; and contacts third-party vendors for warranty service repair. RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER Responsibilities * Identify, diagnose and resolve Level One problems for users of the organizational network, including computer hardware and software, desk phones, mobile devices, copiers, printers and receipt printers * Provide one-on-one end-user problem resolution over the phone for approved hardware and software * Assist the Support Center Supervisor with asset tagging and tracking as needed * Assist the Asset Allocation Team in the delivery, set up and configuration of end-user PC desktop hardware, software and peripherals * Diagnose and resolve end-user printer, copier, PC hardware, software, phone, mobile device, email, Internet, remote access and LAN access problems * Administer password resets for Active Directory, Voicemail, mobile devices and approved organizational software and applications * Participate in after-hours support * Perform other related duties as assigned Qualifications * High school diploma or equivalent required; Bachelor's degree in Computer Science or related field is preferred (or additional years of directly related experience, above the minimum, will be considered) * Working knowledge of information system technologies, network, and computer security practices * Proficient in Microsoft Office suite of products including Outlook, Word and Excel * Working knowledge of practices and procedures of repairing computers, peripheral devices, cabling and telecommunications equipment * General knowledge of hazards and acceptable safety standard * Analyze, install and maintain computer systems and related equipment * Must be able to prioritize and plan work activities as to use time efficiently * Good verbal and written communication skills * Ability and confidence in working with internal staff, management, third party vendors, auditors and bank regulators Physical Demands The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus. Work Environment The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May". This is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law. This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.

Personal Bankers are intentional about delivering a consistent best in class customer experience. A Personal Banker is a customer service and proactive sales focused position tasked with engaging existing and prospective customers to determine and meet their financial needs. With a deep understanding of Renasant Bank customer engagement model, you spend time executing and role modeling by serving as our customer's financial advisor of choice. Personal Bankers should be self-motivated to achieve consistent and balanced performance in customer experience, deposits, acquisition and retention of accounts, and partner referrals to drive income for the branch. RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER Responsibilities An effective Personal Banker is capable of driving a best in class branch experience in 3 primary areas of responsibility: Service execution, sales execution and operational excellence. * Achieve consistent and balanced personal sales and service performance by developing new and existing relationships utilizing the customer engagement model * Create a daily individual plan focused on deepening customer relationships and consistent execution of service standards, customer retention, etc. * Partner with Branch Manager to ensure personal achievement of service, sales and operational goals are achieved * Execute and role model the Renasant service standards in every customer and teammate interaction * Resolve customer issues and concerns by owning the problem and acting as a liaison between the customer and bank * Remain self-motivated to achieve optimal sales and service results weekly, monthly and yearly * Use all customer interactions, in person or phone, to identify additional needs and make appropriate recommendations * Maintain effective partnerships with other lines of businesses to help drive more effective and profitable customer relationships * Participate in community activities as a representative of Renasant Bank; * Serve as a back-up Teller or Head Teller, if needed * Ensure that proper documentation is obtained and properly completed for all solutions to minimize documentation exceptions * Properly complete all account maintenance activities * Stay up-to-date and focused on all regulations, policies and procedures related to Personal Banker and other branch operations * Perform other related duties as assigned Qualifications * High school diploma or equivalent required, college education preferred * Minimum of 1 year related customer experience and sales experience required * Strong dedication and motivation to achieving sales, service, and operational results and exceeding expectations * Ability to produce individual and team sales and customer experience results * Ability to remain focused on customer financial needs and acts with the customers priorities in mind * Knowledgeable of the financial services industry and local community to better serve the customer * Effective written and verbal communication skills * Attention to detail with strong record of accuracy in handling of transactions * Comfortable using a variety of technology software products to process transactions * Proven time management and organizational skills, ability to effectively handle multiple priorities and adapt effectively as business needs and pace changes * Aptitude to read, understand and apply all regulations, policies and procedures related to Personal Banker responsibilities and other branch operations * Ability to travel for training, other development opportunities, and between branches, as needed For all Senior Personal Bankers: * Minimum of 2 years of successful personal sales experience * Ability to handle complex transactions with limited supervision * Operational strength with limited exceptions * Proficient in all aspects of bank products and solutions, including IRA's and complex business accounts For all Licensed Personal Bankers: * Current State insurance license * Ability to meet licensing requirements as established by the Bank's broker/dealer, if applicable * Maintain current knowledge of some non-FDIC insured solutions, including annuities and life insurance Physical Demands The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus. Work Environment The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May". This is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law. This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.

The Head Teller will drive a best in class branch experience for customers and teammates by leading, coaching, and managing in five primary areas of responsibility: customer engagement, service execution, operational excellence, leadership, and management. With a deep understanding of Renasant Bank policies and procedures, and customer service standards, the Head Teller will spend time role modeling, leading, and inspiring the team to deliver exceptional service to all customers, while maintaining sound operations. Head Tellers will lead by example in recognizing and referring sales opportunities to other bank representatives and/or lines of business when appropriate, while acting in compliance with bank policies and procedures. Head Tellers will oversee and share in all Teller and Senior Teller responsibilities. Head Tellers will often serve in a leadership capacity for the teller experience, and for the branch, when the Branch Manager/Assistant Branch Manager is not available. RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER Responsibilities An effective Head Teller is capable of driving a best in class branch experience in five primary areas of responsibility: Customer engagement, service execution, operational excellence, leadership, and management. * Execute and coach the teller customer engagement process with each Teller to ensure there are no breaks in service or sales opportunities to help a customer * Maintain and role model service knowledge standards in conjunction with related regulations, policies and procedures * Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc. * Execute daily operations including balancing, supplies ordering, balancing the ATM and vault, and perform branch capture procedures. * Recognize/identify all customer needs, cues and clues in every transaction and properly refer customers to the platform for an additional needs based conversation * Protect the bank from unnecessary risk by following compliance, risk and operational procedures * Assist with all monthly and quarterly branch assessments * Mentor and onboard all new Tellers - create a great experience for all new Tellers when they join the team. Ensure all training is completed * Participate in interviewing, selecting and training teammates * Supervise all Tellers and provide override approval on transactions, oversee daily personnel and team balancing of teller drawers * Help lead, with the Branch Manager/Assistant Manager, sales, service and operational meetings, including security meetings * Contribute to employee performance assessments, including disciplinary action planning and coaching for improved performance * Perform other related duties as assigned Qualifications * High school diploma or equivalent required. College education preferred, but not required * Minimum of 2 years of cash handling experience, one of which must be successful teller experience * Minimum of 1 year leadership experience * Minimum of 1 year customer experience in a sales environment preferred * Proven track record of leadership, sales management, and coaching * Ability to produce individual and team sales and customer experience results * Effective written and verbal communication skills * Strong sense of teamwork; ability to work cooperatively in a team environment * Attention to detail with strong record of accuracy in handling of transactions * Comfortable using a variety of technology software products to process transactions * Proven time management and organizational skills, ability to effectively handle multiple priorities and adapt effectively as business needs and pace changes * Ability to travel for training, other development opportunities, and between branches, as needed Physical Demands The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus. Work Environment The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May". This is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law. This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.

The CDP Processor I is responsible for preparing and completing final review of Consumer and Commercial loan documents for retail branches while providing uniformity of loan documents through a platform automation system in a centralized department. RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER Responsibilities * Review commercial and consumer loan requests submitted by lending personnel for accuracy and completeness * Prepare commercial and consumer loan document packages for all commercial and consumer loan requests to include all real estate and non-real estate requests * Process commercial and consumer extensions, admin renewals, modifications, change in terms, release/substitute collateral, and subordination documents * Review loan packages for accuracy and correct errors before releasing documents to lenders * Use loan processing software and other bank software (LaserPro, DecisionPro, IGNITE, IBS, ISView, Word and Excel) effectively * Apply basic processing skills and banking terms * Apply basic knowledge of loan documentation, loan policy, compliance, and CDP procedures to generate accurate and complete loan packages within department time standards * Communicate clearly and professionally with lending personnel to obtain additional information when necessary * Perform other related duties as assigned Qualifications * High school diploma or equivalent required * Minimum of 1 year of job related experience with loan documentation preferred * Good critical thinking skills * Good attention to detail * Ability to learn basic knowledge of general banking terms * Ability to work well with other team members * Ability to maintain processing error rates less than established department standards * Ability to read, understand and apply instructional materials * Ability to read, understand and apply loan documentation, loan policy, compliance and loan procedures * Possess basic computer skills and knowledge * Good verbal and written communications skills * Good work ethic Physical Demands The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus. Work Environment The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May". This is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law. This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.

BASIC PURPOSE OF POSITION: The Bank Secrecy Act (BSA) Officer/BSA Analyst is responsible for coordinating the development, implementation and administration of all aspects of the corporate-wide Bank Secrecy Act (BSA) Compliance Program. This position monitors compliance with state and federal Bank Secrecy Act (BSA), USA PATRIOT Act, Anti-Money Laundering (AML), and OFAC laws and regulations. DUTIES OF POSITION: Supports BSA Officer in areas of the BSA/AML/OFAC to ensure compliance with the Bank's BSA/AML/OFAC policies, procedures and processes. Perform transaction testing in accordance with the established monitoring schedule on low, moderate,and high risk accounts, outstanding official checks, official checks sold with cash, and other accounts subject to expanded review, including non-resident aliens, non-bank financial institutions, cash intensive businesses, professional service providers, etc., to uncover money laundering or other illicit schemes and escalate matters as necessary. Communicate with branch personnel on Customer Due Diligence (CDD) and risk rating deficiencies detected during the account review and monitoring process on moderate and high risk accounts to ensure due diligence files are complete and risk ratings are properly assigned. Communicate with branch personnel to gather enhanced due diligence as deemed necessary, ensuring that requested due diligence is properly attained. Review daily cash reports to identify required Currency Transaction Report (CTR) filings. Review all CTRs and prepare and file CTRs with FinCEN. Assist branches with proper completion of CTR data entry. Document, track, and report employee CTR and other BSA related exceptions to the BSA Officer and Human Resources for further review. Provide input to BSA Officer on control weaknesses, policy enhancements and training needs, as applicable, to ensure bank-wide BSA/AML/OFAC compliance. Keep current with money laundering terrorist financing, etc., trends and schemes thru education, industry publications/seminars and applies this knowledge during monitoring to identify suspicious activity. Perform annual review of exempt persons and determine exemption eligibility status. Monitor, track, and update due diligence files for BSA-AML high-risk customers and accounts and others subject to expanded examination overview. Document and verify bi-weekly 314(a) searches and report possible matches to the BSA Officer. Track applicable registration and licensing requirements for MSB customers and keep customer files updated. Document and research potential OFAC hits and report positive matches to the BSA Officer. Other duties as assigned. EDUCATION/ EXPERIENCE/ SKILLS/Qualifications: 5+ years working for BSA in a financial institution. Bachelor's Degree- (Preferred but not required) Professional Certification or Willingness to obtain one. Working Knowledge of Verafin Software. Excellent Oral Communication and Written Communication skills as you must be able to communicate with all levels of the financial institution. Speaks clearly and persuasively in positive or negative situations and listens to gain the proper perspective. Writes clearly and informatively. Ability to work across functional lines and organizational levels to drive results. Honest and Ethical with high levels of Integrity and Confidentiality. Strong attention to detail and critical thinking skills. Broad understanding of BSA/AML/OFAC and it's importance to Financial Institutions. Proven track record of being able to drive projects from idea to execution. Strong problem-solving skills, evaluate options and develop a plan to address. BankFirst is an equal opportunity employer, including disability/ vets.

The Senior Mortgage Banker will be responsible for establishing and maintaining relationships with Renasant Bank branch managers, Realtors, and builders throughout a designated service area for the purpose of generating production of all one to four family residential products (conforming, conventional, FHA, and VA, as well as other products as they become available). This individual serves as the facilitator of the mortgage loan process, and also must maintain productive relationship with mortgage operations staff. RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER Responsibilities * Originate all types of one to four family residential loans * Maintain written goals that are created in conjunction with the Mortgage Banking Department * Coordinate loan production throughout assigned service area * Maintain prescribed system status report of all loan cases in process * Report monthly on the calls made to banks, realtors, and builders * Communicate with the Mortgage Banking department in order to clarify program changes or updates to branch personnel throughout assigned service area * Counsel and communicate with the prospective borrower for the purpose of determining what loan products would be applicable * Schedule appointments to take applications at a location (home, branch office, or work location) convenient to the customer, and work with the customer in the completion of an accurate application and acquisition of supporting documentation * Gather additional information required for the closing of the mortgage which is requested by the Mortgage Banking Department in a timely manner and maintain a status report of all loans in process * Assist customer with closing contingencies * Prepare Good Faith Estimate and Truth-In-Lending within 72 hours from date of application on all applications taken * Provide the Realtor (if applicable) with a weekly written review on the progress of the loan * Educate and update branch personnel throughout immediate service area on identification of conforming loan requirements and how to answer customer inquiries * Establish rapport with the local real estate community and update regularly on programs available by calling on realtors, builders, and attorneys that have an existing relationship with Renasant Bank for the solicitation of the origination of mortgage loans and to determine product needs and coordinate these needs with supervisor * Survey local market areas regularly * Establish priority accounts (realtors, builders, title companies, etc.) and visit respective offices at least once a week * Conduct seminars for local realtors and new associates on different aspects of lending; i.e., conventional, FHA/VA, ARM's, CRA * Become active in local affiliations relative to mortgage loan production; i.e., Board of Realtors, Home Builders Association * Perform all duties in compliance with state and federal regulations and internal policies and procedures as is applicable to the responsibilities of the position * Attend production meetings as designated by management * Maintain licenses and certifications, if applicable * Work independently in an outside sales setting which requires reliable transportation * Perform other related duties as assigned The aforementioned duties are all essential job functions of this position. Qualifications * High school diploma or equivalent required * Minimum of 5 years of Mortgage Origination/Banker experience * Ability to originate one to four family residential mortgage products * Thorough knowledge of FHLMC/FNMA, FHA, VA, and other general mortgage banking lending procedures and requirements * Ability to communicate verbally and in writing and to deal cordially with the public * Ability to organize time effectively * Ability to learn and comprehend regulatory directives and procedures in a short period of time * Ability to represent Renasant Bank in a professional manner projecting the image of "Customer Focused Banking" * Ability to work independently and make decisions following state and federal regulatory guidelines * Must have a reliable means of transportation to facilitate responsibilities Physical Demands The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus. Work Environment The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May". This is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law. This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.

DESCRIPTION: The Collection Department Assistant manages the day-to-day workflow and operational processes for all incoming collections, bankruptcies and foreclosures, among various other tasks as needed in the Collection Department. This person is responsible for all aspects of processing the aforementioned items received from a variety of third-party people. This assistant is directly responsible for the handling and processing of all maintenance forms, bankruptcy notices, ordering appraisals, preparing ten-day letters, keeping up with notating action dates and various legal dates on the calendar, as well as processing funds that come in that will need to be applied to the appropriate accounts. Processing of the monthly account statements from attorneys, appraisers, or other third-party vendors as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES The Collection Assistant will be expected to perform a variety of secretarial duties under minimal supervision. Overall Duties Including but not limited to: * Prepare and type, documents, letters, referral sheets, maintenance forms as well as other correspondence items as needed. * Read, understand, process, and file a variety of documents from attorneys via mail and emails and be able to handle the process of imaging these documents to the appropriate files. * Properly address problems from lenders, assistants and attorneys in a timely manner to get them answered and solved. * Ability to use good judgment to make appropriate on the spot decisions adhering to written policies and procedures. PREFERRED QUALIFICATIONS, SKILLS, AND EXPERIENCE * Excellent oral and written communication skills. * Strong work ethic, well-organized, efficient, detail-oriented, initiative-taker, able to work independently and as a part of a team, consisting of multiple members. * Proficiency to work under pressure, multitask, and prioritize in a high volume, fast-paced environment and meet deadlines while maintaining a high attention to detail and accuracy. * Ability to deal effectively and tactfully with customers, non-customers, and the personnel of other departments and branches. * Experience working with banking systems and software (i.e. Jack Henry, Workflow, Silverlake, Xperience, Synergy & others.) * Be proficient in MS Office Word and Excel and ability to learn more as needed. * Openness to learn Google G Suite (Gmail, Calendar, etc.). * High school diploma and at least one (1) years (preferred, but not required) of experience in a relevant bank operations role.

To provide both internal and external assistance and excellent service to customers and employees through a Call Center Environment. Meets the needs of customers and employees by asking questions and providing solutions to immediate requests of incoming calls. Position a mix of technical and excellent customer service skills. Must be able to communicate effectively to ensure understanding of a problem and explanation of solution. Maintain a friendly, patient, and positive attitude when assisting customers and employees. Provides technical assistance and support for incoming calls that relate to computer systems, software, and hardware to other bank employees. Perform remote troubleshooting and determine the best solution based on the issue and details provided by the customers and employees. Update internal training documentation as needed. Assist customers with Online Banking, Debit Cards, and other account related questions. Other duties may be assigned by Call Center Manager. Education/Experience/Skills: Experience in Direct Customer Service. Previous Banking and experience with a knowledge of banking systems preferred. EOE, including disability/vets

Frontline employees with considerable customer contact. Loan Assistants work closely with the loan applicants to gather information and aide in the application process. Loan Assistants review loan papers to ensure completeness and complete the necessary transactions to close the loan as well as compliance documents. Participates in the sales culture of the institution. Expected to make referrals and cross-sell products/services appropriate to the customers' needs. DUTIES OF POSITION: 1. Interview loan applicants in order to obtain personal and financial data, and to assist in completing applications. 2. Verify and examine information and accuracy of loan application and closing documents. 3. Order title certificates through legal services, and appraisals of properties. 4. Assemble and compile documents for loan closings, such as title abstracts, insurance forms, and tax receipts. 5. Complete transactions necessary to fund the loan. 6. File compliance documents when required. 7. Record applications for loan and credit, loan information, and disbursements of funds. 8. Answer questions and advise customers regarding loans and transactions. 9. Contact customers by mail, telephone, or in person concerning acceptance or rejection of applications. 10. Identify customers' needs and propose the appropriate products and/or services. 11. Close the sale of products/services or refer customers to appropriate bank personnel to meet their financial needs. EDUCATION/ EXPERIENCE/ SKILLS: Must have good computer skills. Should be detail oriented. Job requires focus while multi-tasking. Must have good communication skills, written and verbal. Should be organized and efficient. Should be customer service oriented. BankFirst is an EO employer- M/F/Veteran/Disability/Sexual Orientation/Gender Identity.

BASIC PURPOSE: Provide high quality customer service by accurately and efficiently completing bank transactions as well as identifying products to meet financial needs of bank customers. Other duties may be assigned. PRINCIPLE ACCOUNTABILITIES Provide high quality customer service within the branch, including: o Cash checks according to bank policies and procedures o Accept deposits for checking and savings accounts; verify cash and checks received; determine proper short and long-term holds to be placed on deposited funds, in accordance with Regulation CC. o Accept payments for various types of loans. o Accept stop payments, revocations, stop ranges, alerts, address changes, check orders, deposit slip orders, telephone transfers, items for collections. o Close checking and savings accounts. o Process night deposits; mail receipts and records. o Resolve customer's problems with scope of authority. o Sell cashier's checks. o Order Debit/ATM cards; notify "Hot Card" department and complete unauthorized usage report. 2. Contribute to overall banking center operations o Balance cash and daily transactions and ATM. o Understand and ensure compliance for regulations and reporting, including but not limited to: BSA, OFAC, CIP, etc... o Verify check orders. o Prepare change order. o Assist with opening and closing banking center. Support a sales environment and actively seek opportunities to cross-sell bank products, make customer referrals in support of the retail scorecard goal. Adhere to the policies and procedures in Teller Manual. Attend and/or complete applicable and required training sessions. EDUCATION, EXPERIENCE, SKILLS: Education- High school diploma or equivalent (GED) Experience- Three (3) months of cash handling, sales or related experience.

BASIC PURPOSE: Maintenance & keying of all Deposit Applications & Safe Deposit Boxes. PRINCIPLE ACCOUNTABILITIES: As a Deposit Ops Rep, you will be an essential member of the BankFirst Operations team. As such, you will provide support to frontline staff with a variety of deposit related needs, including, but not limited to: Review new accounts for accuracy and completeness Perform maintenance on existing accounts, including: o Address changes o Account information changes o Account messages o Customer information updates/changes Review and process account and customer documentation Provide support to internal personnel Review and check stop payments, AFTs, and holds Key and process daily CD/IRA transactions Review various daily reports Ensure compliance with policies and procedures Performs multiple tasks, duties, and jobs within the department that permits to Deposit Operations EDUCATION, EXPERIENCE, SKILLS: High school diploma or equivalent. Proficient in Excel & word. Great organizational skills. BankFirst is an EOE- vets/ disabled.

BASIC PURPOSE OF POSITION: The Bank Secrecy Act (BSA) Officer/BSA Analyst is responsible for coordinating the development, implementation and administration of all aspects of the corporate-wide Bank Secrecy Act (BSA) Compliance Program. This position monitors compliance with state and federal Bank Secrecy Act (BSA), USA PATRIOT Act, Anti-Money Laundering (AML), and OFAC laws and regulations. DUTIES OF POSITION: Supports BSA Officer in areas of the BSA/AML/OFAC to ensure compliance with the Bank's BSA/AML/OFAC policies, procedures and processes. Perform transaction testing in accordance with the established monitoring schedule on low, moderate,and high risk accounts, outstanding official checks, official checks sold with cash, and other accounts subject to expanded review, including non-resident aliens, non-bank financial institutions, cash intensive businesses, professional service providers, etc., to uncover money laundering or other illicit schemes and escalate matters as necessary. Communicate with branch personnel on Customer Due Diligence (CDD) and risk rating deficiencies detected during the account review and monitoring process on moderate and high risk accounts to ensure due diligence files are complete and risk ratings are properly assigned. Communicate with branch personnel to gather enhanced due diligence as deemed necessary, ensuring that requested due diligence is properly attained. Review daily cash reports to identify required Currency Transaction Report (CTR) filings. Review all CTRs and prepare and file CTRs with FinCEN. Assist branches with proper completion of CTR data entry. Document, track, and report employee CTR and other BSA related exceptions to the BSA Officer and Human Resources for further review. Provide input to BSA Officer on control weaknesses, policy enhancements and training needs, as applicable, to ensure bank-wide BSA/AML/OFAC compliance. Keep current with money laundering terrorist financing, etc., trends and schemes thru education, industry publications/seminars and applies this knowledge during monitoring to identify suspicious activity. Perform annual review of exempt persons and determine exemption eligibility status. Monitor, track, and update due diligence files for BSA-AML high-risk customers and accounts and others subject to expanded examination overview. Document and verify bi-weekly 314(a) searches and report possible matches to the BSA Officer. Track applicable registration and licensing requirements for MSB customers and keep customer files updated. Document and research potential OFAC hits and report positive matches to the BSA Officer. Other duties as assigned. EDUCATION/ EXPERIENCE/ SKILLS/Qualifications: 5+ years working for BSA in a financial institution. Bachelor's Degree- (Preferred but not required) Professional Certification or Willingness to obtain one. Working Knowledge of Verafin Software. Excellent Oral Communication and Written Communication skills as you must be able to communicate with all levels of the financial institution. Speaks clearly and persuasively in positive or negative situations and listens to gain the proper perspective. Writes clearly and informatively. Ability to work across functional lines and organizational levels to drive results. Honest and Ethical with high levels of Integrity and Confidentiality. Strong attention to detail and critical thinking skills. Broad understanding of BSA/AML/OFAC and it's importance to Financial Institutions. Proven track record of being able to drive projects from idea to execution. Strong problem-solving skills, evaluate options and develop a plan to address. BankFirst is an equal opportunity employer, including disability/ vets.

BASIC PURPOSE: A front-line team member whose responsibilities are a combination of a Customer Service Representative and a Teller. The Universal Banker is a hybrid position that encompasses needs-based conversations, recommendations, referrals, and transaction processing. This role will allow the team member to participate in the sales culture of the institution and provide an opportunity for career growth and development. The Universal Banker is expected to make referrals and cross-sell products/services appropriate to the customers' needs while maintaining the customer service culture of the company. Other duties may be assigned. PRINCIPLE ACCOUNTABILITIES Engage with prospective customers to have needs-based conversations to make recommendations for products, services, and referrals. Open Deposit Products and make Referrals to BankFirst internal Line of Business Partners. Be knowledgeable and proficient in the use of all online services and promote those digital solutions to customers. Shares responsibility of greeting customers, processing transactions, handling cash, and making product recommendations. Educates customers on BankFirst's products and services. Provides a consistent optimal customer service experience by maintaining service standards and facilitating a welcoming and customer-focused environment. Conducts outbound phone calls to customers. Owns and resolves customer's issues. Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risks. EDUCATION, EXPERIENCE, SKILLS: Must have good computer skills, specifically Excel, Word, Adobe Sign. Should be detail oriented and be able to multi-task. Have excellent communications skills, written and verbal. Should be sales oriented and have excellent product knowledge. EOE, including disability/vets

DESCRIPTION: The Collection Department Assistant manages the day-to-day workflow and operational processes for all incoming collections, bankruptcies and foreclosures, among various other tasks as needed in the Collection Department. This person is responsible for all aspects of processing the aforementioned items received from a variety of third-party people. This assistant is directly responsible for the handling and processing of all maintenance forms, bankruptcy notices, ordering appraisals, preparing ten-day letters, keeping up with notating action dates and various legal dates on the calendar, as well as processing funds that come in that will need to be applied to the appropriate accounts. Processing of the monthly account statements from attorneys, appraisers, or other third-party vendors as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES The Collection Assistant will be expected to perform a variety of secretarial duties under minimal supervision. Overall Duties Including but not limited to: • Prepare and type, documents, letters, referral sheets, maintenance forms as well as other correspondence items as needed. • Read, understand, process, and file a variety of documents from attorneys via mail and emails and be able to handle the process of imaging these documents to the appropriate files. • Properly address problems from lenders, assistants and attorneys in a timely manner to get them answered and solved. • Ability to use good judgment to make appropriate on the spot decisions adhering to written policies and procedures. PREFERRED QUALIFICATIONS, SKILLS, AND EXPERIENCE • Excellent oral and written communication skills. • Strong work ethic, well-organized, efficient, detail-oriented, initiative-taker, able to work independently and as a part of a team, consisting of multiple members. • Proficiency to work under pressure, multitask, and prioritize in a high volume, fast-paced environment and meet deadlines while maintaining a high attention to detail and accuracy. • Ability to deal effectively and tactfully with customers, non-customers, and the personnel of other departments and branches. • Experience working with banking systems and software (i.e. Jack Henry, Workflow, Silverlake, Xperience, Synergy & others.) • Be proficient in MS Office Word and Excel and ability to learn more as needed. • Openness to learn Google G Suite (Gmail, Calendar, etc.). • High school diploma and at least one (1) years (preferred, but not required) of experience in a relevant bank operations role.

Frontline employees with considerable customer contact. Loan Assistants work closely with the loan applicants to gather information and aide in the application process. Loan Assistants review loan papers to ensure completeness and complete the necessary transactions to close the loan as well as compliance documents. Participates in the sales culture of the institution. Expected to make referrals and cross-sell products/services appropriate to the customers' needs. DUTIES OF POSITION: 1. Interview loan applicants in order to obtain personal and financial data, and to assist in completing applications. 2. Verify and examine information and accuracy of loan application and closing documents. 3. Order title certificates through legal services, and appraisals of properties. 4. Assemble and compile documents for loan closings, such as title abstracts, insurance forms, and tax receipts. 5. Complete transactions necessary to fund the loan. 6. File compliance documents when required. 7. Record applications for loan and credit, loan information, and disbursements of funds. 8. Answer questions and advise customers regarding loans and transactions. 9. Contact customers by mail, telephone, or in person concerning acceptance or rejection of applications. 10. Identify customers' needs and propose the appropriate products and/or services. 11. Close the sale of products/services or refer customers to appropriate bank personnel to meet their financial needs. EDUCATION/ EXPERIENCE/ SKILLS: Must have good computer skills. Should be detail oriented. Job requires focus while multi-tasking. Must have good communication skills, written and verbal. Should be organized and efficient. Should be customer service oriented. BankFirst is an EO employer- M/F/Veteran/Disability/Sexual Orientation/Gender Identity.

BASIC PURPOSE OF POSITION: The Bank Secrecy Act (BSA) Officer/BSA Analyst is responsible for coordinating the development, implementation and administration of all aspects of the corporate-wide Bank Secrecy Act (BSA) Compliance Program. This position monitors compliance with state and federal Bank Secrecy Act (BSA), USA PATRIOT Act, Anti-Money Laundering (AML), and OFAC laws and regulations. DUTIES OF POSITION: Supports BSA Officer in areas of the BSA/AML/OFAC to ensure compliance with the Bank's BSA/AML/OFAC policies, procedures and processes. Perform transaction testing in accordance with the established monitoring schedule on low, moderate,and high risk accounts, outstanding official checks, official checks sold with cash, and other accounts subject to expanded review, including non-resident aliens, non-bank financial institutions, cash intensive businesses, professional service providers, etc., to uncover money laundering or other illicit schemes and escalate matters as necessary. Communicate with branch personnel on Customer Due Diligence (CDD) and risk rating deficiencies detected during the account review and monitoring process on moderate and high risk accounts to ensure due diligence files are complete and risk ratings are properly assigned. Communicate with branch personnel to gather enhanced due diligence as deemed necessary, ensuring that requested due diligence is properly attained. Review daily cash reports to identify required Currency Transaction Report (CTR) filings. Review all CTRs and prepare and file CTRs with FinCEN. Assist branches with proper completion of CTR data entry. Document, track, and report employee CTR and other BSA related exceptions to the BSA Officer and Human Resources for further review. Provide input to BSA Officer on control weaknesses, policy enhancements and training needs, as applicable, to ensure bank-wide BSA/AML/OFAC compliance. Keep current with money laundering terrorist financing, etc., trends and schemes thru education, industry publications/seminars and applies this knowledge during monitoring to identify suspicious activity. Perform annual review of exempt persons and determine exemption eligibility status. Monitor, track, and update due diligence files for BSA-AML high-risk customers and accounts and others subject to expanded examination overview. Document and verify bi-weekly 314(a) searches and report possible matches to the BSA Officer. Track applicable registration and licensing requirements for MSB customers and keep customer files updated. Document and research potential OFAC hits and report positive matches to the BSA Officer. Other duties as assigned. EDUCATION/ EXPERIENCE/ SKILLS/Qualifications: 5+ years working for BSA in a financial institution. Bachelor's Degree- (Preferred but not required) Professional Certification or Willingness to obtain one. Working Knowledge of Verafin Software. Excellent Oral Communication and Written Communication skills as you must be able to communicate with all levels of the financial institution. Speaks clearly and persuasively in positive or negative situations and listens to gain the proper perspective. Writes clearly and informatively. Ability to work across functional lines and organizational levels to drive results. Honest and Ethical with high levels of Integrity and Confidentiality. Strong attention to detail and critical thinking skills. Broad understanding of BSA/AML/OFAC and it's importance to Financial Institutions. Proven track record of being able to drive projects from idea to execution. Strong problem-solving skills, evaluate options and develop a plan to address. BankFirst is an equal opportunity employer, including disability/ vets.

To supervise teller staff and manage vault in the branch. Responsible for daily supervision of teller staff. Monitoring teller staff's daily performance for sales and customer service. Verify accuracy, quality and quantity of work of teller staff. Responsible for vault. Respond to emails and reports appropriately and in a timely fashion. Train teller staff on all products and policies and procedures. Assist local branch management with annual employee reviews. Perform at a high level of sales, consultative selling, cross selling, and motivate other employees to do the same. Address questions from customers via phone, email, etc. Assist with other retail departmental duties, as needed. EDUCATION/ EXPERIENCE/ SKILLS: College degree preferred, but not required Knowledge of teller functions, customer service skills, money handling experience, or equivalent work experience Outstanding interpersonal and communications skills Personal characteristics: * Results-oriented. * Challenge-driven. * Problem-solver. * Proactive. * Self-directed. * Team contributor. * Sound judgment. * Attentive to detail Strong time-management and organization skills Proficient PC and technical skills necessary to perform related job duties Ability to interact professionally with customers and other team members Ability to successfully multi-task BankFirst is an EO employer- M/F/Veteran/Disability/Sexual Orientation/Gender Identity