Bank Teller Jobs in Grenada, MS

Tellers are responsible for processing transactions, assisting with customer inquiries, and recognizing and referring sales opportunities to other bank representatives and/or lines of business when appropriate, while acting in compliance with bank policies and procedures. This position must understand the importance of accuracy and protocol in transactions within bank policy while creating an exceptional customer experience and mitigating risk for both the customer and the bank. This position will serve as the first point of contact and, therefore, demonstrate Renasant Banks Sales and Service vision by providing excellent customer service and accurate completion of transactions. Senior Tellers will carry additional operational and sales performance goals and will often serve as the critical back-up to the Head Teller. Senior Tellers will lead by example and serve as a role model in the branch in all facets of the teller role. RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER Responsibilities An effective Teller is capable of driving a best in class branch experience in 3 primary areas of responsibility: Service execution, sales execution, and operational excellence. * Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc. * Recognize/identify all customer needs, cues, and clues in every transaction and properly refer customers to the platform for an additional needs based conversation * Execute the Renasant Bank service standards in every customer and teammate interaction * Understand and listen for customer issues and concerns and either own the problem or refer to a branch teammate who can help address the concern * Maintain service knowledge standards in conjunction with related regulations, policies, and procedures * Execute daily operations including balancing, supplies ordering, balancing the ATM and vault, and performing branch capture procedures * Protect the bank from unnecessary risk by following compliance, risk, and operational procedures * Stay up-to-date and focused on all regulations, policies, and procedures related to Teller and other branch operations * Assist the Head Teller on additional operational procedures as necessary, including quarterly branch assessments * May assist with coaching and mentoring, and serve as a role model in all areas of operations, for all teller teammates * Perform other related duties as assigned Qualifications * High school diploma or equivalent required * 1 year teller experience and/or previous cash handling experience preferred * 6 months of customer service experience preferred * Ability to communicate with customers and identify opportunities to help customers with their financial needs by identifying cues and clues while processing their transaction * 10-Key skills * Mathematical skills, including the ability to count cash and coin in a fast paced environment * Good interpersonal skills * Effective written and verbal communication skills * Knowledge of and the ability to learn bank products and solutions * Ability to travel for training, other development opportunities, and between branches, as needed For all Senior Tellers: * Minimum of 1 year successful teller experience * Minimum of 1 year previous back-up Head Teller experience required Physical Demands The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus. Work Environment The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May". This is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law. This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.

Title: Teller Department: Retail Operations Reports To: Branch Manager Job Classification: Non-Exempt, Full-time HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health and wealth of people in under-resourced Deep South communities. Since 1994, these efforts have benefitted more than three million people in Alabama, Arkansas, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation. Learn more at . Job Summary The Teller is responsible for processing various financial transactions for members, including deposits, withdrawals, and payments. They ensure the accuracy of all transactions, maintain a balanced cash drawer, and provide excellent member service. Tellers also promote HOPE products and services to meet customer needs and support the bank's sales goals. They play a crucial role in maintaining customer satisfaction and trust. Confidentiality is involved, and sensitive situations may be handled. This position is in the HOPE branch network's various locations. Essential Functions * Prepare and process teller transactions efficiently and effectively * Adhere to established cash handling and balancing procedures * Provide service excellence to all stakeholders * Achieve monthly growth and retention targets per individual Retail Work Plan * Adhere to all HOPE policies, procedures, and security protocols * Adhere to all regulatory compliance requirements * Perform general administrative duties such as attending meetings, report production, etc. * Perform other duties as assigned Accountability for Business Results * Cross-sell HOPE products Specified Authority Level * Access to teller drawer balance up to $10,000, exact value to be assigned * Access to vault with one member of management present Competencies/Skills * Attention to Detail - Taking responsibility for a thorough and detailed method of working. * Customer Focus - Knowing the (internal and externa!) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service. * Integrity - Upholding generally accepted social and ethical standards in job - related activities and behaviors. * Organizational Awareness - Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization. * Results Orientation - Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance. * Teamwork - Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics. Desired Qualifications * Highschool diploma or GED required * 2+ years of experience of cash handling and customer service experience All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. The above job description is meant to describe the general nature and level of work being performed by employees occupying this position; it should not be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. Management reserves the right to assign or reassign duties and responsibilities to this job at any time. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis.

BASIC PURPOSE: Provide high quality customer service by accurately and efficiently completing bank transactions as well as identifying products to meet financial needs of bank customers. Other duties may be assigned. PRINCIPLE ACCOUNTABILITIES Provide high quality customer service within the branch, including: o Cash checks according to bank policies and procedures o Accept deposits for checking and savings accounts; verify cash and checks received; determine proper short and long-term holds to be placed on deposited funds, in accordance with Regulation CC. o Accept payments for various types of loans. o Accept stop payments, revocations, stop ranges, alerts, address changes, check orders, deposit slip orders, telephone transfers, items for collections. o Close checking and savings accounts. o Process night deposits; mail receipts and records. o Resolve customer's problems with scope of authority. o Sell cashier's checks. o Order Debit/ATM cards; notify “Hot Card” department and complete unauthorized usage report. 2. Contribute to overall banking center operations o Balance cash and daily transactions and ATM. o Understand and ensure compliance for regulations and reporting, including but not limited to: BSA, OFAC, CIP, etc... o Verify check orders. o Prepare change order. o Assist with opening and closing banking center. Support a sales environment and actively seek opportunities to cross-sell bank products, make customer referrals in support of the retail scorecard goal. Adhere to the policies and procedures in Teller Manual. Attend and/or complete applicable and required training sessions. EDUCATION, EXPERIENCE, SKILLS: Education- High school diploma or equivalent (GED) Experience- Three (3) months of cash handling, sales or related experience. BankFirst is an EO employer- M/F/Veteran/Disability/Sexual Orientation/Gender Identity

Title: Teller Department: Retail Operations Reports To: Branch Manager Job Classification: Non-Exempt, Full-time HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health and wealth of people in under-resourced Deep South communities. Since 1994, these efforts have benefitted more than three million people in Alabama, Arkansas, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation. Learn more at . Job Summary The Teller is responsible for processing various financial transactions for members, including deposits, withdrawals, and payments. They ensure the accuracy of all transactions, maintain a balanced cash drawer, and provide excellent member service. Tellers also promote HOPE products and services to meet customer needs and support the bank's sales goals. They play a crucial role in maintaining customer satisfaction and trust. Confidentiality is involved, and sensitive situations may be handled. This position is in the HOPE branch network's various locations. Essential Functions · Prepare and process teller transactions efficiently and effectively · Adhere to established cash handling and balancing procedures · Provide service excellence to all stakeholders · Achieve monthly growth and retention targets per individual Retail Work Plan · Adhere to all HOPE policies, procedures, and security protocols · Adhere to all regulatory compliance requirements · Perform general administrative duties such as attending meetings, report production, etc. · Perform other duties as assigned Accountability for Business Results · Cross-sell HOPE products Specified Authority Level · Access to teller drawer balance up to $10,000, exact value to be assigned · Access to vault with one member of management present Competencies/Skills · Attention to Detail - Taking responsibility for a thorough and detailed method of working. · Customer Focus - Knowing the (internal and externa!) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service. · Integrity - Upholding generally accepted social and ethical standards in job - related activities and behaviors. · Organizational Awareness - Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization. · Results Orientation - Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance. · Teamwork - Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics. Desired Qualifications · Highschool diploma or GED required · 2+ years of experience of cash handling and customer service experience All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. The above job description is meant to describe the general nature and level of work being performed by employees occupying this position; it should not be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. Management reserves the right to assign or reassign duties and responsibilities to this job at any time. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.

Who We Are: Southern Bancorp is a different kind of bank. As a Community Development Financial Institution (CDFI), a special certification designated for institutions that serve predominantly underserved communities, Southern Bancorp combines traditional banking and lending services with financial development tools and public policy advocacy to help families and communities grow stronger. Inspired by the principle that building net worth drives economic opportunity, our mission is to be wealth builders for everyone in the communities we serve, with a focus on low-wealth and un(der)banked populations, as well as an emphasis on Black and Brown individuals. Job Summary: This position provides prompt, efficient, and friendly service to customers, handling cash transactions while identifying customer needs and recommending appropriate Bank services. The employee follows established policies and procedures in accordance with Bank guidelines and the supervisor's direction. Responsibilities: Respond to customer inquiries as appropriate. Maintain proper cash levels in drawers, ensure cash security, and uphold Bank safety standards. Accept checks for cashing, receive checking and related accounts, accept deposits, verify cash and endorsements, make change, and issue receipts. Process savings deposits, verify balances and signatures for withdrawals, and redeem U.S. Savings Bonds. Receive loan payments when accompanied by installment loan coupons. Handle night deposits and mail-in deposits. Process cashier's checks, cash advances, and other Bank services; accept applications and issue U.S. Savings Bonds. Service ATMs as scheduled or needed. Accept tax deposits and various utility payments. Open safety deposit boxes. Complete Currency Transaction Reports (CTR) as needed. Perform the duties of a branch Customer Service Representative (CSR) on a scheduled Saturday rotation. Assist with opening new accounts as needed. Cross-sell Bank and affiliate services. Complete all required training. Perform other related duties as assigned. Requirements: High school diploma or equivalent. One to two years of customer service and cash handling experience required; experience in a bank or similar financial institution preferred. Strong customer service skills, with the ability to greet the public in a friendly and professional manner. Ability to maintain confidentiality regarding Bank records and customer transactions. Detail-oriented, accurate, and able to multitask with strong mathematical aptitude. Proficiency in operating a computer terminal, 10-key, and other general office equipment. Willingness to represent Southern Bancorp through participation in civic and community organizations. Bilingual in Spanish preferred. Physical/Sensory Requirements - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.#LI-onsite What we offer our employees: A positive impact on Your Future: 401(k)/Roth plan with immediate eligibility and employer match up to 6% Employee stock ownership plan Discounted rate on primary home mortgage Credit and housing counseling as well as free financial education tools available to customers and employees Benefits to improve your health: No deductible medical insurance plan Dental and vision insurance Employer paid life and long-term disability insurance Flexible Spending Accounts The opportunity to nurture your well-being: Paid holidays and paid time off Bonus plan Opportunity for merit raises Employee reward and recognition programs Community service opportunities Southern Bancorp is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, gender expression, status as a protected veteran, among other things, or status as a qualified individual with disability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As a Community Development Financial Institution, Southern Bancorp desires its workforce to reflect the diversity of the customers and communities that we serve. Racial and ethnic minorities, people from working class backgrounds, women and LGBTQ people are often underrepresented in many financial service industry professions. Therefore, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

GENERAL FUNCTION: * This position is the Customer Ambassador for the bank with the overall purpose of providing quality and efficiency to customers who prefer face-to-face interaction with the bank at various locations. This position will have a thorough understanding of the customer's transaction requirements and be able to effectively communicate all available options to them. * Performs primarily in a teller role at multiple locations, but has secondary responsibilities in new accounts. Accurately and efficiently processes and records routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, and processing loan payments. Promotes and advises on the bank's products and services and refer the appropriate products and services matching the customer needs. This position will also refer customers to the appropriate source or channel to address their need. MAJOR DUTIES AND RESPONSIBILITIES: * Provides quality customer service through courteous and accurate handling of transactions. * Performs specialized tasks such as preparing cashier's checks, cash advances, and ATM Balancing. * Identifies customers, validates and cashes checks, accepts cash and checks for deposit, and checks accuracy of deposit slips. * Accurately balances assigned cash drawer. * May serve as Vault Teller or Vault Teller Backup. * May be responsible for operating and balancing a Teller Cash Recycler (TCR). * Ensures compliance with all internal controls and policies and procedures * Answers inquiries regarding checking and savings accounts and other bank related products; attempts to resolve issues and problems with customer's accounts * Develops knowledge of bank products through independent study of Product Knowledge Manual and general banking knowledge through Professional Development or CFT courses. * Completes all required monthly and quarterly training. * Accurately processes and/or reports the following as outlined in established branch procedures: * Garnishments, tax levies, subpoenas, etc. * Counterfeit Currency Report. * Mail (USPS, UPS, interoffice, mail deposits, hold mail, etc.) * Night deposit logs. * Balancing and reporting of the negotiable instrument log. * Provides a complete range of customer services at the financial institution, including opening new accounts, explaining available financial institution products and services, and gathering customer information to process new and existing accounts. * Receives deposits and ensures that all accounts are properly processed. * Establishes retirement accounts, and makes arrangements for direct deposits. * Completes arrangements and documents for special services such as exchanges of foreign currency. * Carries out the financial institution's client retention strategies. * Proactively prospects for new business. * May serve as Publicity Coordinator and/or Digital Champion. * Actively refers loans, outside lines of business, and other bank services to appropriate financial institution specialists. * Opens and closes office by following established security procedures. * Represents the financial institution in community affairs and civic organizations. * Performs any other duties assigned by the supervisor. JOB QUALIFICATIONS * High school graduate or equivalent. * One year of teller experience or relevant work experience including clerical, administrative, cash handling, or customer service experience required. * Ability to interact with customers in a professional and friendly manner. * Ability to operate a motor vehicle with proof of a valid driver's license and proof of insurance. * Meets eligibility requirements of the company's insurance provider in order to maintain sufficient coverage. Maintains minimum limits of $100,000-$300,000-$25,000 of insurance coverage for his/her own personal vehicles in order to provide sufficient coverage during usage of a personal vehicle for company business. STANDARDS OF PERFORMANCE * Complies with all bank policies and procedures as well as all state and federal regulations. * Conforms to a high standard of appearance, conduct and communication. * Analyzes, processes, and resolves issues in a competent, accurate, and proficient manner. * Demonstrates respect and courtesy to each customer, visitor and co-worker. * Processes customer transactions in a thorough and efficient manner. RISK FACTORS * Errors in handling transactions could cause financial losses to the bank. * Losses resulting from legal and compliance issues. * Loss of reputation within the community. CONTROLS * Documentation and transactions are reviewed by Teller Support. * Reviews completed by branch supervisors, internal and external auditors, and federal examiners. * Variances from budgets and projections. EQUIPMENT INVOLVED * Teller software. * Computer. * Fax machine. * Encoding machine. * Remote capture machine. * Must be able to operate a motor vehicle and have a valid driver's license. * Other business related equipment.

Bank tellers are responsible for providing exceptional customer service including efficient and accurate transaction processing. Essential Duties and Responsibilities include the following. Other duties may be assigned. * Accepts retail and commercial deposits, loan payments, processes checking and savings account withdrawals. * Cashes checks. * Maintains an adequate cash drawer supply at all times; this includes buying and selling currency from the vault as necessary. * Balances cash drawer in accordance with Bank procedures. * Answers customer inquiries and refers customers to the proper service area for issues that cannot be resolved at the teller line. * Provides additional products including Official Checks and Money Orders. * Assists customers in accessing safety deposit boxes. * Maintains the highest level of confidentiality with all customer information. * Promotes the Bank's products and services. * Records and processes deposits left in the night depository. * Assists in the balancing of cash in the automated teller machine. * Responsible for following the Bank's branch opening and closing procedures. * Represents the Bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers. * Performs as a team member in allocating and coordinating the work flow. * Contributes to the fulfillment of branch and company objectives and goals. * Complies with all company policies, procedures and regulations. Knowledge, Skills and Abilities * Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees. * Mathematical skills. * Strong communication & organizational skills. * Detail oriented, high degree of accuracy. * Competence with computers, telephone, 10-key calculator and other office machinery. * Ability to work in a fast-paced environment & under pressure as needed. * The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank's exposure to loss or fraud and the ability to think through and rationalize decisions. * The position requires a perceptive person who is capable of relating to individuals at all levels. As unique situations present themselves, the incumbent must be sensitive to Bank needs, customer and employee goodwill, and the public image. * Familiar with retail banking regulations and teller roles and responsibilities relating to each. * The requirements listed above are representative of the knowledge, skills, and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or general education degree (GED) required; or one to three years related experience in cash handling or customer service and/or training; or equivalent combination of education and experience. Supervisory Responsibilities This job has no supervisory responsibilities. Other Qualifications Floater Teller - must be able to travel to any branch location to cover periods of absence or peak business periods. Must be able to work Saturday rotation schedule and must be able and available to work the opening and/or the closing schedule. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to count currency and coins; reach with hands and arms and talk or hear. The employee is occasionally required to stoop, bend and/or crouch. The employee must lift and/or move up to 15 pounds. Specific vision abilities required by this job include ability to adjust focus and view a computer screen throughout the shift. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Tellers are responsible for processing transactions, assisting with customer inquiries, and recognizing and referring sales opportunities to other bank representatives and/or lines of business when appropriate, while acting in compliance with bank policies and procedures. This position must understand the importance of accuracy and protocol in transactions within bank policy while creating an exceptional customer experience and mitigating risk for both the customer and the bank. This position will serve as the first point of contact and, therefore, demonstrate Renasant Banks Sales and Service vision by providing excellent customer service and accurate completion of transactions. Senior Tellers will carry additional operational and sales performance goals and will often serve as the critical back-up to the Head Teller. Senior Tellers will lead by example and serve as a role model in the branch in all facets of the teller role. RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER Responsibilities An effective Teller is capable of driving a best in class branch experience in three (3) primary areas of responsibility: Service execution, sales execution, and operational excellence. * Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc. * Recognize/identify all customer needs, cues, and clues in every transaction and properly refer customers to the platform for an additional needs based conversation * Execute the Renasant Bank service standards in every customer and teammate interaction * Understand and listen for customer issues and concerns and either own the problem or refer to a branch teammate who can help address the concern * Maintain service knowledge standards in conjunction with related regulations, policies, and procedures * Execute daily operations including balancing, supplies ordering, balancing the ATM and vault, and performing branch capture procedures * Protect the bank from unnecessary risk by following compliance, risk, and operational procedures * Stay up-to-date and focused on all regulations, policies, and procedures related to Teller and other branch operations * Assist the Head Teller on additional operational procedures as necessary, including quarterly branch assessments * May assist with coaching and mentoring, and serve as a role model in all areas of operations, for all teller teammates * Perform other related duties as assigned Qualifications * High school diploma or equivalent required * 1 year teller experience and/or previous cash handling experience preferred * 6 months of customer service experience preferred * Ability to communicate with customers and identify opportunities to help customers with their financial needs by identifying cues and clues while processing their transaction * 10-Key skills * Mathematical skills, including the ability to count cash and coin in a fast paced environment * Good interpersonal skills * Effective written and verbal communication skills * Knowledge of and the ability to learn bank products and solutions * Ability to travel for training, other development opportunities, and between branches, as needed For all Senior Tellers: * Minimum of 1 year successful teller experience * Minimum of 1 year previous back-up Head Teller experience required Physical Demands The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus. Work Environment The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May". This is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law. This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.

BASIC PURPOSE: Provide high quality customer service by accurately and efficiently completing bank transactions as well as identifying products to meet financial needs of bank customers. Other duties may be assigned. PRINCIPLE ACCOUNTABILITIES Provide high quality customer service within the branch, including: o Cash checks according to bank policies and procedures o Accept deposits for checking and savings accounts; verify cash and checks received; determine proper short and long-term holds to be placed on deposited funds, in accordance with Regulation CC. o Accept payments for various types of loans. o Accept stop payments, revocations, stop ranges, alerts, address changes, check orders, deposit slip orders, telephone transfers, items for collections. o Close checking and savings accounts. o Process night deposits; mail receipts and records. o Resolve customer's problems with scope of authority. o Sell cashier's checks. o Order Debit/ATM cards; notify “Hot Card” department and complete unauthorized usage report. 2. Contribute to overall banking center operations o Balance cash and daily transactions and ATM. o Understand and ensure compliance for regulations and reporting, including but not limited to: BSA, OFAC, CIP, etc... o Verify check orders. o Prepare change order. o Assist with opening and closing banking center. Support a sales environment and actively seek opportunities to cross-sell bank products, make customer referrals in support of the retail scorecard goal. Adhere to the policies and procedures in Teller Manual. Attend and/or complete applicable and required training sessions. EDUCATION, EXPERIENCE, SKILLS: Education- High school diploma or equivalent (GED) Experience- Three (3) months of cash handling, sales or related experience. BankFirst is an EO employer- M/F/Veteran/Disability/Sexual Orientation/Gender Identity

Title: Teller Department: Retail Operations Reports To: Branch Manager Job Classification: Non-Exempt, Full-time HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health and wealth of people in under-resourced Deep South communities. Since 1994, these efforts have benefitted more than three million people in Alabama, Arkansas, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation. Learn more at . Job Summary The Teller is responsible for processing various financial transactions for members, including deposits, withdrawals, and payments. They ensure the accuracy of all transactions, maintain a balanced cash drawer, and provide excellent member service. Tellers also promote HOPE products and services to meet customer needs and support the bank's sales goals. They play a crucial role in maintaining customer satisfaction and trust. Confidentiality is involved, and sensitive situations may be handled. This position is in the HOPE branch network's various locations. Essential Functions · Prepare and process teller transactions efficiently and effectively · Adhere to established cash handling and balancing procedures · Provide service excellence to all stakeholders · Achieve monthly growth and retention targets per individual Retail Work Plan · Adhere to all HOPE policies, procedures, and security protocols · Adhere to all regulatory compliance requirements · Perform general administrative duties such as attending meetings, report production, etc. · Perform other duties as assigned Accountability for Business Results · Cross-sell HOPE products Specified Authority Level · Access to teller drawer balance up to $10,000, exact value to be assigned · Access to vault with one member of management present Competencies/Skills · Attention to Detail - Taking responsibility for a thorough and detailed method of working. · Customer Focus - Knowing the (internal and externa!) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service. · Integrity - Upholding generally accepted social and ethical standards in job - related activities and behaviors. · Organizational Awareness - Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization. · Results Orientation - Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance. · Teamwork - Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics. Desired Qualifications · Highschool diploma or GED required · 2+ years of experience of cash handling and customer service experience All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Additional Comments Limitations and Disclaimer The above job description is meant to describe the general nature and level of work being performed by employees occupying this position; it should not be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. Management reserves the right to assign or reassign duties and responsibilities to this job at any time. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.

Bank tellers are responsible for providing exceptional customer service including efficient and accurate transaction processing. Essential Duties and Responsibilities include the following. Other duties may be assigned. * Accepts retail and commercial deposits, loan payments, processes checking and savings account withdrawals. * Cashes checks. * Maintains an adequate cash drawer supply at all times; this includes buying and selling currency from the vault as necessary. * Balances cash drawer in accordance with Bank procedures. * Answers customer inquiries and refers customers to the proper service area for issues that cannot be resolved at the teller line. * Provides additional products including Official Checks and Money Orders. * Assists customers in accessing safety deposit boxes. * Maintains the highest level of confidentiality with all customer information. * Promotes the Bank's products and services. * Records and processes deposits left in the night depository. * Assists in the balancing of cash in the automated teller machine. * Responsible for following the Bank's branch opening and closing procedures. * Represents the Bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers. * Performs as a team member in allocating and coordinating the work flow. * Contributes to the fulfillment of branch and company objectives and goals. * Complies with all company policies, procedures and regulations. Knowledge, Skills and Abilities * Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees. * Mathematical skills. * Strong communication & organizational skills. * Detail oriented, high degree of accuracy. * Competence with computers, telephone, 10-key calculator and other office machinery. * Ability to work in a fast-paced environment & under pressure as needed. * The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank's exposure to loss or fraud and the ability to think through and rationalize decisions. * The position requires a perceptive person who is capable of relating to individuals at all levels. As unique situations present themselves, the incumbent must be sensitive to Bank needs, customer and employee goodwill, and the public image. * Familiar with retail banking regulations and teller roles and responsibilities relating to each. * The requirements listed above are representative of the knowledge, skills, and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or general education degree (GED) required; or one to three years related experience in cash handling or customer service and/or training; or equivalent combination of education and experience. Supervisory Responsibilities This job has no supervisory responsibilities. Other Qualifications Floater Teller - must be able to travel to any branch location to cover periods of absence or peak business periods. Must be able to work Saturday rotation schedule and must be able and available to work the opening and/or the closing schedule. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to count currency and coins; reach with hands and arms and talk or hear. The employee is occasionally required to stoop, bend and/or crouch. The employee must lift and/or move up to 15 pounds. Specific vision abilities required by this job include ability to adjust focus and view a computer screen throughout the shift. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Tellers are responsible for processing transactions, assisting with customer inquiries, and recognizing and referring sales opportunities to other bank representatives and/or lines of business when appropriate, while acting in compliance with bank policies and procedures. This position must understand the importance of accuracy and protocol in transactions within bank policy while creating an exceptional customer experience and mitigating risk for both the customer and the bank. This position will serve as the first point of contact and, therefore, demonstrate Renasant Banks Sales and Service vision by providing excellent customer service and accurate completion of transactions. Senior Tellers will carry additional operational and sales performance goals and will often serve as the critical back-up to the Head Teller. Senior Tellers will lead by example and serve as a role model in the branch in all facets of the teller role. RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER Responsibilities An effective Teller is capable of driving a best in class branch experience in 3 primary areas of responsibility: Service execution, sales execution, and operational excellence. * Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc. * Recognize/identify all customer needs, cues, and clues in every transaction and properly refer customers to the platform for an additional needs based conversation * Execute the Renasant Bank service standards in every customer and teammate interaction * Understand and listen for customer issues and concerns and either own the problem or refer to a branch teammate who can help address the concern * Maintain service knowledge standards in conjunction with related regulations, policies, and procedures * Execute daily operations including balancing, supplies ordering, balancing the ATM and vault, and performing branch capture procedures * Protect the bank from unnecessary risk by following compliance, risk, and operational procedures * Stay up-to-date and focused on all regulations, policies, and procedures related to Teller and other branch operations * Assist the Head Teller on additional operational procedures as necessary, including quarterly branch assessments * May assist with coaching and mentoring, and serve as a role model in all areas of operations, for all teller teammates * Perform other related duties as assigned Qualifications * High school diploma or equivalent required * 1 year teller experience and/or previous cash handling experience preferred * 6 months of customer service experience preferred * Ability to communicate with customers and identify opportunities to help customers with their financial needs by identifying cues and clues while processing their transaction * 10-Key skills * Mathematical skills, including the ability to count cash and coin in a fast paced environment * Good interpersonal skills * Effective written and verbal communication skills * Knowledge of and the ability to learn bank products and solutions * Ability to travel for training, other development opportunities, and between branches, as needed For all Senior Tellers: * Minimum of 1 year successful teller experience * Minimum of 1 year previous back-up Head Teller experience required Physical Demands The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus. Work Environment The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May". This is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law. This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.

BASIC PURPOSE: Provide high quality customer service by accurately and efficiently completing bank transactions as well as identifying products to meet financial needs of bank customers. Other duties may be assigned. PRINCIPLE ACCOUNTABILITIES Provide high quality customer service within the branch, including: o Cash checks according to bank policies and procedures o Accept deposits for checking and savings accounts; verify cash and checks received; determine proper short and long-term holds to be placed on deposited funds, in accordance with Regulation CC. o Accept payments for various types of loans. o Accept stop payments, revocations, stop ranges, alerts, address changes, check orders, deposit slip orders, telephone transfers, items for collections. o Close checking and savings accounts. o Process night deposits; mail receipts and records. o Resolve customer's problems with scope of authority. o Sell cashier's checks. o Order Debit/ATM cards; notify "Hot Card" department and complete unauthorized usage report. 2. Contribute to overall banking center operations o Balance cash and daily transactions and ATM. o Understand and ensure compliance for regulations and reporting, including but not limited to: BSA, OFAC, CIP, etc... o Verify check orders. o Prepare change order. o Assist with opening and closing banking center. Support a sales environment and actively seek opportunities to cross-sell bank products, make customer referrals in support of the retail scorecard goal. Adhere to the policies and procedures in Teller Manual. Attend and/or complete applicable and required training sessions. EDUCATION, EXPERIENCE, SKILLS: Education- High school diploma or equivalent (GED) Experience- Three (3) months of cash handling, sales or related experience. BankFirst is an EO employer- M/F/Veteran/Disability/Sexual Orientation/Gender Identity

Job Details OAK GROVE BRANCH - HATTIESBURG, MSDescription Bank tellers are responsible for providing exceptional customer service including efficient and accurate transaction processing. Essential Duties and Responsibilities include the following. Other duties may be assigned. Accepts retail and commercial deposits, loan payments, processes checking and savings account withdrawals. Cashes checks. Maintains an adequate cash drawer supply at all times; this includes buying and selling currency from the vault as necessary. Balances cash drawer in accordance with Bank procedures. Answers customer inquiries and refers customers to the proper service area for issues that cannot be resolved at the teller line. Provides additional products including Official Checks and Money Orders. Assists customers in accessing safety deposit boxes. Maintains the highest level of confidentiality with all customer information. Promotes the Bank's products and services. Records and processes deposits left in the night depository. Assists in the balancing of cash in the automated teller machine. Responsible for following the Bank's branch opening and closing procedures. Represents the Bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers. Performs as a team member in allocating and coordinating the work flow. Contributes to the fulfillment of branch and company objectives and goals. Complies with all company policies, procedures and regulations. Knowledge, Skills and Abilities Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees. Mathematical skills. Strong communication & organizational skills. Detail oriented, high degree of accuracy. Competence with computers, telephone, 10-key calculator and other office machinery. Ability to work in a fast-paced environment & under pressure as needed. The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank's exposure to loss or fraud and the ability to think through and rationalize decisions. The position requires a perceptive person who is capable of relating to individuals at all levels. As unique situations present themselves, the incumbent must be sensitive to Bank needs, customer and employee goodwill, and the public image. Familiar with retail banking regulations and teller roles and responsibilities relating to each. The requirements listed above are representative of the knowledge, skills, and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or general education degree (GED) required; or one to three years related experience in cash handling or customer service and/or training; or equivalent combination of education and experience. Supervisory Responsibilities This job has no supervisory responsibilities. Other Qualifications Floater Teller - must be able to travel to any branch location to cover periods of absence or peak business periods. Must be able to work Saturday rotation schedule and must be able and available to work the opening and/or the closing schedule. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to count currency and coins; reach with hands and arms and talk or hear. The employee is occasionally required to stoop, bend and/or crouch. The employee must lift and/or move up to 15 pounds. Specific vision abilities required by this job include ability to adjust focus and view a computer screen throughout the shift. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Tellers are responsible for processing transactions, assisting with customer inquiries, and recognizing and referring sales opportunities to other bank representatives and/or lines of business when appropriate, while acting in compliance with bank policies and procedures. This position must understand the importance of accuracy and protocol in transactions within bank policy while creating an exceptional customer experience and mitigating risk for both the customer and the bank. This position will serve as the first point of contact and, therefore, demonstrate Renasant Banks Sales and Service vision by providing excellent customer service and accurate completion of transactions. Senior Tellers will carry additional operational and sales performance goals and will often serve as the critical back-up to the Head Teller. Senior Tellers will lead by example and serve as a role model in the branch in all facets of the teller role. RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER Responsibilities An effective Teller is capable of driving a best in class branch experience in 3 primary areas of responsibility: Service execution, sales execution, and operational excellence. * Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc. * Recognize/identify all customer needs, cues, and clues in every transaction and properly refer customers to the platform for an additional needs based conversation * Execute the Renasant Bank service standards in every customer and teammate interaction * Understand and listen for customer issues and concerns and either own the problem or refer to a branch teammate who can help address the concern * Maintain service knowledge standards in conjunction with related regulations, policies, and procedures * Execute daily operations including balancing, supplies ordering, balancing the ATM and vault, and performing branch capture procedures * Protect the bank from unnecessary risk by following compliance, risk, and operational procedures * Stay up-to-date and focused on all regulations, policies, and procedures related to Teller and other branch operations * Assist the Head Teller on additional operational procedures as necessary, including quarterly branch assessments * May assist with coaching and mentoring, and serve as a role model in all areas of operations, for all teller teammates * Perform other related duties as assigned Qualifications * High school diploma or equivalent required * 1 year teller experience and/or previous cash handling experience preferred * 6 months of customer service experience preferred * Ability to communicate with customers and identify opportunities to help customers with their financial needs by identifying cues and clues while processing their transaction * 10-Key skills * Mathematical skills, including the ability to count cash and coin in a fast paced environment * Good interpersonal skills * Effective written and verbal communication skills * Knowledge of and the ability to learn bank products and solutions * Ability to travel for training, other development opportunities, and between branches, as needed For all Senior Tellers: * Minimum of 1 year successful teller experience * Minimum of 1 year previous back-up Head Teller experience required Physical Demands The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus. Work Environment The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May". This is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law. This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.

The primary role of a Video Teller is to engage customers through the Interactive Teller Machines. A video teller must display strong communication, and extraordinary presentation skills. A video teller must be comfortable interacting via video call with the customers. The job of a video teller includes, but is not limited to handling balance information request, accepting deposits and loan payments, transfers, and account research. A video teller must have strong attention to detail skills and must be able to excel in a fast-paced working environment. The teller must be willing to accommodate extended operation hours of 7:30 AM to 6:00 PM Monday through Friday. Essential Duties and Responsibilities: Provide high quality customer service within the banking center Must have superior presentation and interaction skills with the ability to perform on camera in a consistently professional manner. Cash checks according to banks policies and procedures. Accept deposits for checking and savings accounts; verify cash and checks received; determine proper short and long- term holds to be placed on deposited funds, in accordance with Regulation CC. Accept payments for various types of loans. Accept stop payments, revocations, stop ranges, alerts, address changes, check orders, deposit slip orders, and transfers. Resolve customers problems with scope of authority. Order Debit/ATM cards; notify “Hot Card” department and complete unauthorized usage report. Contribute to overall banking center operations Balance daily transactions. Understand and ensure compliance for regulations and reporting, including but not limited to: BSA, OFAC, CIP, ETC… Verify check orders. Assist with opening and closing banking center. Support a sales environment and actively seek opportunities to cross-sell bank products, make customer referrals in support of the retail scorecard goal. Adhere to the policies and procedures in the Banking Center Manual. Attend and/or complete applicable and required training sessions. Requirements: High school diploma or equivalent. A video teller must have strong attention to detail and must be able to excel in a fast-paced working environment. BankFirst is an EO employer- M/F/Veteran/Disability/Sexual Orientation/Gender Identity

Bank tellers are responsible for providing exceptional customer service including efficient and accurate transaction processing. Essential Duties and Responsibilities include the following. Other duties may be assigned. * Accepts retail and commercial deposits, loan payments, processes checking and savings account withdrawals. * Cashes checks. * Maintains an adequate cash drawer supply at all times; this includes buying and selling currency from the vault as necessary. * Balances cash drawer in accordance with Bank procedures. * Answers customer inquiries and refers customers to the proper service area for issues that cannot be resolved at the teller line. * Provides additional products including Official Checks and Money Orders. * Assists customers in accessing safety deposit boxes. * Maintains the highest level of confidentiality with all customer information. * Promotes the Bank's products and services. * Records and processes deposits left in the night depository. * Assists in the balancing of cash in the automated teller machine. * Responsible for following the Bank's branch opening and closing procedures. * Represents the Bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers. * Performs as a team member in allocating and coordinating the work flow. * Contributes to the fulfillment of branch and company objectives and goals. * Complies with all company policies, procedures and regulations. Knowledge, Skills and Abilities * Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees. * Mathematical skills. * Strong communication & organizational skills. * Detail oriented, high degree of accuracy. * Competence with computers, telephone, 10-key calculator and other office machinery. * Ability to work in a fast-paced environment & under pressure as needed. * The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank's exposure to loss or fraud and the ability to think through and rationalize decisions. * The position requires a perceptive person who is capable of relating to individuals at all levels. As unique situations present themselves, the incumbent must be sensitive to Bank needs, customer and employee goodwill, and the public image. * Familiar with retail banking regulations and teller roles and responsibilities relating to each. * The requirements listed above are representative of the knowledge, skills, and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or general education degree (GED) required; or one to three years related experience in cash handling or customer service and/or training; or equivalent combination of education and experience. Supervisory Responsibilities This job has no supervisory responsibilities. Other Qualifications Floater Teller - must be able to travel to any branch location to cover periods of absence or peak business periods. Must be able to work Saturday rotation schedule and must be able and available to work the opening and/or the closing schedule. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to count currency and coins; reach with hands and arms and talk or hear. The employee is occasionally required to stoop, bend and/or crouch. The employee must lift and/or move up to 15 pounds. Specific vision abilities required by this job include ability to adjust focus and view a computer screen throughout the shift. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

BASIC PURPOSE: Provide high quality customer service by accurately and efficiently completing bank transactions as well as identifying products to meet financial needs of bank customers. Other duties may be assigned. PRINCIPLE ACCOUNTABILITIES Provide high quality customer service within the branch, including: o Cash checks according to bank policies and procedures o Accept deposits for checking and savings accounts; verify cash and checks received; determine proper short and long-term holds to be placed on deposited funds, in accordance with Regulation CC. o Accept payments for various types of loans. o Accept stop payments, revocations, stop ranges, alerts, address changes, check orders, deposit slip orders, telephone transfers, items for collections. o Close checking and savings accounts. o Process night deposits; mail receipts and records. o Resolve customer's problems with scope of authority. o Sell cashier's checks. o Order Debit/ATM cards; notify “Hot Card” department and complete unauthorized usage report. 2. Contribute to overall banking center operations o Balance cash and daily transactions and ATM. o Understand and ensure compliance for regulations and reporting, including but not limited to: BSA, OFAC, CIP, etc... o Verify check orders. o Prepare change order. o Assist with opening and closing banking center. Support a sales environment and actively seek opportunities to cross-sell bank products, make customer referrals in support of the retail scorecard goal. Adhere to the policies and procedures in Teller Manual. Attend and/or complete applicable and required training sessions. EDUCATION, EXPERIENCE, SKILLS: Education- High school diploma or equivalent (GED) Experience- Three (3) months of cash handling, sales or related experience. BankFirst is an EO employer- M/F/Veteran/Disability/Sexual Orientation/Gender Identity

Tellers are responsible for processing transactions, assisting with customer inquiries, and recognizing and referring sales opportunities to other bank representatives and/or lines of business when appropriate, while acting in compliance with bank policies and procedures. This position must understand the importance of accuracy and protocol in transactions within bank policy while creating an exceptional customer experience and mitigating risk for both the customer and the bank. This position will serve as the first point of contact and, therefore, demonstrate Renasant Banks Sales and Service vision by providing excellent customer service and accurate completion of transactions. Senior Tellers will carry additional operational and sales performance goals and will often serve as the critical back-up to the Head Teller. Senior Tellers will lead by example and serve as a role model in the branch in all facets of the teller role. RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER Responsibilities An effective Teller is capable of driving a best in class branch experience in 3 primary areas of responsibility: Service execution, sales execution, and operational excellence. * Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc. * Recognize/identify all customer needs, cues, and clues in every transaction and properly refer customers to the platform for an additional needs based conversation * Execute the Renasant Bank service standards in every customer and teammate interaction * Understand and listen for customer issues and concerns and either own the problem or refer to a branch teammate who can help address the concern * Maintain service knowledge standards in conjunction with related regulations, policies, and procedures * Execute daily operations including balancing, supplies ordering, balancing the ATM and vault, and performing branch capture procedures * Protect the bank from unnecessary risk by following compliance, risk, and operational procedures * Stay up-to-date and focused on all regulations, policies, and procedures related to Teller and other branch operations * Assist the Head Teller on additional operational procedures as necessary, including quarterly branch assessments * May assist with coaching and mentoring, and serve as a role model in all areas of operations, for all teller teammates * Perform other related duties as assigned Qualifications * High school diploma or equivalent required * 1 year teller experience and/or previous cash handling experience preferred * 6 months of customer service experience preferred * Ability to communicate with customers and identify opportunities to help customers with their financial needs by identifying cues and clues while processing their transaction * 10-Key skills * Mathematical skills, including the ability to count cash and coin in a fast paced environment * Good interpersonal skills * Effective written and verbal communication skills * Knowledge of and the ability to learn bank products and solutions * Ability to travel for training, other development opportunities, and between branches, as needed For all Senior Tellers: * Minimum of 1 year successful teller experience * Minimum of 1 year previous back-up Head Teller experience required Physical Demands The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus. Work Environment The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May". This is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law. This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.