Assistant Spa Manager job description

A holistic approach to wellness.

Hand & Stone Massage and Facial Spa is opening a new spa in Hand & Stone Massage and Facial Spa! We are growing rapidly and have become an addition to an already successful franchise system with over 500 locations across the US and Canada!
We are currently seeking an energetic and reliable Assistant Spa Manager to help us run our operation!
Are people often impressed with your organizational skills? Would you consider yourself to be an enthusiastic individual with a drive for success? Are you a self-proclaimed “self-starter”?
This position is designed for people who are interested in learning about the wellness industry and growing in their career. Our ideal candidate will have a minimum of 1-2 years of sales and customer service experience.
Please join us if you:
• Have a great personality and excellent interpersonal skills!
• Are passionate about sales and working with people.
• Can bring energy and enthusiasm to the table.
• Have the drive to promote the health and wellness benefits of both massage therapy and facials
• Have experience handling administrative tasks including (but not limited to) payroll, scheduling, inventory management, and sales reporting.
• Are looking for a flexible schedule.
• Have spa experience! Spa experience is a plus, but not required! We will teach you everything you need to know to be successful in the spa industry.
What’s in it for you?


• A great opportunity to implement creative strategies to help our new spa become as successful as possible!
• Growth opportunities
• Competitive compensation
• Commission opportunities and generous bonuses
• Employee discounts
• A professional and safe work environment
• Employee referral bonuses
• Contests

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

Come join Woodhouse Spa, voted Best Spa by American Spa Magazine


We are hiring a full-time Assistant Manager. Woodhouse Spa strives to create a unique spa experience for each of our guests and cannot achieve this without talented therapists who have passion for what they do!

"You've Gotta Do What You Love!"

As Assistant Spa Manager, you will be responsible for:

• Assist in the daily operations of the spa
• Manage spa boutique with mindful eye to detail and to meet sales goals
• Ensures each guest has a phenomenal and consistent experience
• Proactively address and manage operational and staff concerns and issues
• Initial schedule for this position is Wednesday-Sunday with flexibility for evening hours as scheduled

Preference for 2+ years work experience in a day spa, hotel/hospitality, retail management and/or cosmetics sales/management position.

Experience in client/guest relations and management is necessary. Additional desired skills include: leadership, excellent customer service and problem-solving skills, team-player, positive attitude, computer, organizational, retailing, and training.

Benefits of employment with The Woodhouse Day Spa include:

• Competitive pay, commensurate with experience
• Huge opportunity for growth in fast-growing company
• Health, vision and dental benefits for full time employees
• Paid vacations for full time employees
• Generous discounts and opportunities to enjoy services and products
• Supplemental Insurance Group Plan for all full time employees (vision, dental, short-term disability etc.)
• Paid training - at hire and ongoing
• Working in a new state of the facility
• Team events, fun atmosphere, etc.
• Referral Program

Plus:The atmosphere is elegant.The service is spectacular.The vibe is chill.

At The Woodhouse, the “why” of what we do drives us. It is the reason we do what we do and it’s what makes us get out of bed every day. Our “why” is simple: to create exceptional experiences. These experiences are not just created for the benefit of our guests, but also for our team members, vendors, business partners, and even our friends, families and loved ones.Life can get stressful and we want to send our guests on their way feeling as if they have reclaimed a piece of themselves.

Providing a safe, relaxing, luxurious environment for our guests to escape their everyday stressors is at the heart of what we do. It’s how we create those exceptional experiences. No matter what happens before their experience with us, every guest should leave happy, refreshed...and with a great story to tell.

Although we are here to be of service to our guests, we also believe in creating an exceptional experience for our team, and for them to create and create an exceptional experience for each other. Creating a positive, respectful, and professional environment is part of our team culture and is critically important.

To support or mission to create an exceptional experiences, we have adopted core values. These values are woven into our culture.

These values are:

1. We've got each other’s backs.
2. Seriously! Don’t be so serious!
3. Pursue growth and learning.
4. Create great stories.
5. Embrace change.

To be successful at Woodhouse Spa, you must embrace these values. If this sounds like you, send us your resume and cover letter including your work availability (days & hours) and the date you could start. At The Woodhouse, we value our team members and strive for excellence with every guest experience. Last, but not least, Woodhouse Spa in an equal opportunity employer and drug-free workplace.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.

The Assistant Spa Manager supports the Director in the planning and managing of the two major functions of the Spa to achieve customer (guest employee & owner) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for managing the Front Desk and cleaning teams. Suggests and makes recommendations for the budget marking plans and business objectives and manages within those approved plans. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly.
QUALIFICATIONS:

+ 4 â€" year college degree or equivalent required with at least 3 years of employment in related position.

+ In depth knowledge of the following: building budgets; analyzing income statements; fitness prescription front desk operations and increasing sales/memberships.

+ Must be able to convey information and ideas clearly.

+ Must be able to evaluate and select among alternative courses of action quickly and accurately.

+ Must routinely meet deadlines.

+ Must be able to multitask.

+ Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.

+ Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.

+ Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.

+ Must be able to work with and understand financial information and data and basic arithmetic functions.

RESPONSIBILITIES:

+ Approach all encounters with guests and Associates in a friendly service oriented manner.

+ Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.

+ Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).

+ Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.

+ In the absence of the Spa Director exercises direct responsibility for Spa reception and cleaning associates.

+ Partners with Spa Director to control staffing levels and compensation programs through strategic-planning and market analysis.

+ Proactively develop recruitment strategies and activate at appropriate time.

+ Manage direct reports who oversee all customer service and cleaning staff. Hold one-on-ones to advise on decision making.

+ Develop implement and maintain operational procedures for company with guidance from Spa Director.

+ Ensure direct reports communicate and follow-through on necessary objectives

+ Partner with Spa Director and accounting to recommend systems design and â€"re-design to help assure operating consistency and efficiency

+ Track and assess managerial and cleaning staff schedules and vacation time to maximize service sales and cleanliness based on time of year.

+ Support implement and manage the day-to-day functions including purchasing display inventory control and sales management of retail lines and initiatives.

+ With regard to retail sales provides needs assessment of training items related to customer service and retail sales and develop programs to increase performance.

+ Assists the Spa Director in setting revenue and spending budgets.

+ Follow lost and found procedures in an efficient a timely manner.

+ Responsible for the achievement of departmental objectives and goals.

+ Maintain open communication with other departments.

+ Attend meetings as necessary.

+ Promote teamwork employee motivation and morale.

+ Remain mindful of energy conservation.

+ Follow all safety and security regulations.

+ Maintain the confidentiality of the Hotel and its guests.

+ At all times adhere to the policies and procedures of Aimbridge Hospitality

+ Uphold Hotel's commitment to superior service and hospitality

+ Practice safe work habits to ensure safety to guests fellow Associates and self.

+ Handle all guest requests in a friendly efficient and courteous manner.

+ Be familiar with Aimbridge Hospitality policies and house rules.

+ Associates must at all times be attentive friendly helpful and courteous to all guests managers and other Associates.

+ Perform special projects and other responsibilities as assigned.

+ Participate in task forces and committees as requested.

+ Travel is required for meetings training conferences and task forces.

Our Resort

L'Auberge de Sedona is the luxury, four-star resort that our guests seek out. Situated on the banks of Oak Creek in the heart of Sedona's famed Red Rock country, L'Auberge de Sedona is a place where guests celebrate, connect, heal, and relax. Taking inspiration from the resort's location on Oak Creek, L'Auberge de Sedona has 62 luxury cottages and 21 lodge-style guest rooms allowing for a "resort within a resort" experience or tranquil seclusion. Guests of our Sedona, AZ luxury resort don't have to go far to experience what's recognized as "One of the Top Ten Restaurants in the Southwest" by Condé Nast Traveler at the resort's on-property restaurants, Cress on Oak Creek and Etch Kitchen & Bar, or experience true rejuvenation at the L'Apothecary Spa.

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

+ Now offering Daily Pay! Ask your Recruiter for more details

+ Medical, Dental, and Vision Coverage

+ Short-Term and Long-Term Disability Income

+ Term Life and AD&D Insurance

+ Paid Time Off

+ Employee Assistance Program

+ 401k Retirement Plan


Full-Time/Part-Time: Full-Time

Street: 301 Lauberge Ln