Assistant Manager/Server job description

Cummings School of Veterinary Medicine at Tufts University provides 24-hour care for pets 365 days of the year. Since 1985, we have offered high quality medical care, consultation, referral, and emergency veterinary services for the care of dogs, cats and exotic pets. The hospital also serves as the primary clinical training environment for veterinary students, interns and residents. The Client Service Department, in the Large and Small Animal Hospitals, includes Reception (HLA and SAH front desks), Client Liaisons, Switchboard and Medical Records. The primary function of this department is to ensure excellence in client service and experience in all interactions at the Foster Hospital for Small Animals and the Hospital for Large Animals.
What You'll Do


The Client Service Supervisor (Liaisons) directly oversees the daily operations and staff of the Liaison department This position is a working supervisor; up to 40% - 70% of the work week will be spent covering shifts in the liaison department. The supervisor works as part of an integrated care team to provide high quality administrative support and service to external and internal customers. Primary responsibilities are covering shifts within the liaison modeling best practices in client interaction to staff, providing strong leadership, professionally developing teams, motivating and coaching staff to be a highly effective customer service team, initiating and managing improvement initiatives, creating strong relationships with staff, faculty, house officers and technicians. This position works in collaboration with supervisor peers, the Client Service Manager, the Associate Medical Directors, the Hospital Administrator and Hospital Medical Director in continuous evaluation and improvement on procedures.


What We're Looking For


Minimum Required Experience, Education, Background, And Certifications/Licenses
High School Diploma or the equivalent with 5 years related experience including customer service and supervisory experience in a service-oriented environment OR Bachelors degree plus 3 years related experience. Strong computer skills with Microsoft Excel, Word, PowerPoint, Electronic Medical Records (EMR), Outlook. Strong writing and public speaking skills. 3 years proven experience in leadership, team development, establishing/maintaining excellence in customer service and hospitality, as well as implementing policies that improve client service. 3 years direct staff supervision, development and training experience. 2 years experience in a call center or related area.

Additional Preferred Experience, Education, etc.
3+ years of experience in a related veterinary or human medical field. Bachelors degree in related field. Certifications in office management, leadership development, coaching or client service areas. Knowledge of medical/veterinary terminology. Experience in telecommunication implementation.

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Come be a part of something bigger!

Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:
Full Time employees have access to Medical and Dental insurance to fit your needs Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 401K match (Let us help you build your financial future) Companywide Hotel Room Discounts (Who doesn't love to get away) Paid Time OffEmployee Assistance Program (We are here to support you) Employee family events (bring the kids!) Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few Many more, please inquire for more details

Join the Skamania Lodge Team and enjoy great employee discounts and benefits. Pay is $14.49 plus tip out from FOH staff. Part Time and Full Time positions available. AM and PM shifts available.

What you will have an opportunity to do:
Do you want to get your foot in the door at a great resort and make some extra money? This is a great opportunity to start your career in hospitality! This position is perfect for students! The Assistant Server is responsible for supporting the service team with delivering memorable hospitality to our guests. This role helps maintain the cleanliness and organization of the restaurant, keeps the serving stations filled, clears, and cleans tables, and greets guests with waters and a smile.

What are we looking for?
Reliable and dependable individuals!Ability to multitask and prioritize tables as they are seated.Outgoing personality a plus!Attention to detail and ensuring table settings are properly placed, tables are thoroughly cleaned, and area underneath tables is tidy and free of debris.Ability to thoroughly complete all side work assigned.Ability to be in your feet for the majority of your shift.Ability to "scan the room" and be proactive.Someone who can regularly lift and carry 25 lbs.

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

This is a great opportunity to start your career in hospitality! The Assistant Server is responsible for supporting the service team with delivering memorable hospitality to our guests. This role helps maintain the cleanliness and organization of the restaurant, keeps the serving stations filled, clears, and cleans tables, and greets guests with waters and a smile. Join the Skamania Lodge Team and enjoy great employee discounts and benefits. Pay is $14.49/hr plus tip out from FOH staff. Part Time and Full Time positions available. AM and PM shifts available.
What we are looking for:

Reliable and dependable individuals!
Must be at least 16 years old. Ability to multitask and prioritize tables as they are seated.
Outgoing personality a plus!
Attention to detail and ensuring table settings are properly placed, tables are thoroughly cleaned, and area underneath tables is tidy and free of debris.
Ability to thoroughly complete all side work assigned.
Ability to be in your feet for the majority of your shift.
Ability to "scan the room" and be proactive.
Someone who can regularly lift and carry 25 lbs.

What we offer:

Full Time Hours (30-40) hours per week.
Health, Vision, Dental, Life, Accident, Pet Insurance, and Employee Assistance Program.
401k with employer match program.
Paid Time Off- up to 11 days in your first year.
Paid Sick Time.
Employee discounts on hotel rooms to affiliated properties in the Benchmark Pyramid portfolio and Skamania Lodge.
Discounts to Concerts, Columbia Store, Amusement Parks and more!



To apply please visit skamania.com/careers, email us your resume, or contact our recruiter directly at (Five Zero Nine)- Four Two Seven- 2535