Area Service Manager job description

At KONE, our mission is to improve the flow of urban life. As a global leader in the lift and escalator industry, KONE provides lifts, escalators and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle. Through more effective People Flow , we make people's journeys safe, convenient and reliable, in taller, smarter buildings.

We have exciting opportunity for an Area Service Manager (lifts) to lead a team of maintenance professionals, who provide on-site customer service, and to plan and manage the field service operations in the area. This particular vacancy covers East Midlands - from Milton Keynes and Peterborough to Norwich, Ipswich, Southend-on-Sea. Key office location is Peterborough.

You will work towards ensuring quality service, improving equipment safety and performance as well as promoting regular and proactive on-site communication to the customer and people using the equipment.

The successful applicant is an effective communicator, curious about the customer's business and always striving to exceed their expectations. They are able to turn strategy into objectives and actions, and to contribute to the overall KONE business. The successful candidate will have previous leadership experience and is capable of providing support to and inspiring and energizing own team.

To qualify for this position, the applicant will have experience in lift industry, good technical understanding, good IT skills and knowledge of local business practices.

Good organisational skills and communications skills are also required for this role. Good written and spoken English essential.

Benefits: 25 Days Holiday, Company Pension Scheme, Employee Assistance Programme, PDI, Life Assurance, Private Medical Insurance, Company Car, Bonus.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers

**West Palm Beach FL VistaPkwy, West Palm Beach, Florida, United States**

Service

Requisition # 2104535

Total Views 7936

AtTrane Technologies we Challenge Possible. Our brands - including Trane and Thermo King - create access to cooling and comfort in buildings and homes, transport and protect food and perishables, connect customers to elevated performance with less environmental impact, dramatically reduce energy demands and carbon emissions, and innovate with a better world in mind. We boldly challenge what's possible for a sustainable world.

**Job Summary:**

Trane in FL is hiring for an Area Service Manager to join our team. In this role, you will be responsible for providing the leadership for all activities from the installation of new equipment or implementation of a services contract through lifetime connectivity with that customer. Processes within that oversight include support of sales through contract pricing on parts and service, field service coordination, management of technicians, invoicing and collections, and customer satisfaction.

**Responsibilities:**

+ Oversee the service coordination function to respond efficiently to customers, ensure technicians' training and skill level is appropriately balanced to service customers, and leverage resources across the district. This includes emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long term service agreements.

+ Effectively attract, coach, counsel, train and develop all service employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process and technical skills to the highest degree possible.

+ Maximize cash flow by ensuring invoices are generated immediately upon completion of work, managing expense budgets and increasing utilization of the service team. Ensure that standard service work processes are created and followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction.

+ Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites.

+ Travel to customer job sites is required, which may include outdoor work and/or work in mechanical/equipment rooms. During the site visits, the employee may be exposed to variable weather conditions; moving mechanical parts; heights, and other variable environmental conditions based on location.

**Qualifications:**

+ Bachelor's degree in engineering, engineering technology, business or equivalent from a four-year college or university preferred, or equivalent combination of education and experience.

+ Minimum of four (4) years' experience in an industrial sales business setting. Minimum of three (3) years' experience in managing teams of people, processes and budgets.

+ Knowledge of Salesforce preferred.

+ Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI in the previous 5 years; Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. We are proud of our winning culture which is inclusive and respectful at its core. We share passion for serving customers, caring for others, and boldly challenging what's possible for a sustainable world.

We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

• Plan, implement and oversee assigned conventions for sales and conflict resolution.
• Anticipate group revenues as per established guidelines.
• Supervise contracted group room blocks for cutoffs and attrition.
• Conduct Planning Meetings and Site Inspections as per convention services departmental guidelines.
• Assure client satisfaction through convention implementation as measured by event survey data.
• Oversee and enforce program deadline rates to release meeting space not necessary for maximizing hotel revenues.
• Disseminate BEOs for group and affiliates 10-14 days before events.
• Anticipate group rooms and food and beverage revenues for affiliate business within 5% variance.
• Engage in site visits and plan meetings for upcoming group and potential affiliate business.
• Engage in convention meetings and assess bill with client.
• Deliver best service, quality and value to customers.
• Manage customer relationships from initial turnover from Sales through post event phase to return to sales.
• Liaise between field sales person, operational teams and customer throughout event.
• Implement guarantee and cut-off policies.
• Detail set up meeting rooms and handle sleeping room configurations
• Other special projects or assignments as needed

QUALIFICATIONS

• Flexible work hours to include weekend and holidays in order to meet the demands of a 24 hour operation
• Strong time management skills
• Must be able to multi task in order to meet deadline
• Excellent communication skills in all aspects: verbal, written and non-verbal
• Must have a minimum of 3-5 years experience in catering sales, or conference services,
• Appropriate, professional appearance and presentation
• Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, and other management systems

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Competent at working independently on recurring projects.

ALJSCO Management offers a comprehensive benefits package which includes medical, dental, 401k, a complimentary meal in the associate cafeteria, complimentary parking, a discounted monthly TARC bus pass and much more.

ALJSCO Management is a Drug Free Workplace, creating a culture of care where diversity is welcomed.