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This question is about Starbucks.
What is the hiring process for Starbucks?
The hiring process for Starbucks is similar for all positions, involving an application and an interview. The specific questions and focus of the interview phase depend on the role a person has applied for. The entire hiring process for Starbucks tends to take between one and three weeks for all positions.
The first step for all positions is to submit an application and resume, which can be done online or in-store. After this, an HR recruiter will conduct a phone screen interview with qualified applicants, to be followed by an interview with a store or district manager.
For store manager applicants, the interview phase may also include a group interview with store managers from other locations, as well as a district manager.
The interviews for store manager and supervisor roles generally focus on leadership qualities, as well as situational questions. An example of the type of questions asked is, "Tell us about a time you had to multitask at work, and how you handled that situation."
The interviews for barista positions are generally more focused on customer service and a candidate's interest in Starbucks. An example of the type of question asked is, "How would you handle a customer who complains their order is wrong?"
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