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This question is about what a customer care professional does.
What are value-added services?
Value-added services are extra features that a business entity offers its customers in addition to its standard service or product. Companies often market and sell various products or services and seek to enhance their offerings to customers with value-added services.
Improving the original item or service being marketed to customers by including additional services is a great way for businesses to attract consumers and keep them returning for more business. Value added-services are normally determined by a sales organization's assessment of what would benefit a customer.
They might come in the form of helpful solutions or valuable additions aligned with the company's specific product or service. Value added-services are free with a customer's purchase of a product or service. Providing this bonus is an incentive to customers to keep shopping with the company.
Here are some examples of value-added services:
Free product or service samples
Comfortable and spacious waiting areas for customers
Free trials of products or services
Free product samples
Complimentary refreshments, such as beverages and snacks
Membership discounts
Free shipping on company products
Formal thank you messages to customers who make purchases
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