Customer Service Representative
Agent Job 29 miles from Sycamore
The Customer Service Representative/Account Manager is responsible for communication with customers, entering orders and performing a variety of additional activities to facilitate an excellent customer experience while supporting Sales, Production and Shipping operations in order to maintain and grow sales within their assigned accounts.
Organizational Alignment:
•Reports to the Customer Service Manager
•Participates as a member of the Account Management Business Area Team (BAT)
•Fosters close, cooperative relationships with all team members and internal customers
Our Culture:
At StandFast we expect all employees to instill our vision and core values into their everyday tasks. As we have grown as a company, we pride ourselves on our long-standing family dynamic that has helped us build a best place work environment. With you as part of our team, we can continue to grow as a company by living out our vision and core values.
Position Responsibilities:
•Assist Sales team by maintaining accounts and developing strong customer relationships to support and promote current and future business opportunities
•Develop strong, internal working relationships to support and promote efficient, timely, and accurate response to customer's expectations while following company processes and
procedures
•Works with Sale and Finance Teams to set up new accounts and update existing accounts
•Communicate with customers regarding order status, estimates and quotations, order changes and confirmations, as well as any complaints or questions
•Assists in resolving product/service problems by clarifying the customer's complaint; explaining the best solution to solve the problem, expediting correction/adjustment and following up to ensure resolution
•Data entry on workflow requests for quoting and samples when necessary
•Ensure accurate pricing for invoicing on all order processing and miscellaneous charges
•Pricing authority on reorders within guidelines of initial pricing
•Maintain accurate specs, pricing and customer files throughout company software (Amtech, IQ, Workflow, SharePoint, etc.)
•Project manager on all new items by facilitating new item meetings, assist in gathering approvals, final CADs, spec accuracy, purchasing of materials and order processing
•Purchase necessary materials or supplies from vendors on a timely basis to be used in production with accurate files and product information
•Process orders on a timely basis while performing necessary quality checks for accuracy on both new and repeat items
•Works with production staff while utilizing Amtech and CTI to achieve on time customer deliveries
•Analyze customer warehouse programs and usage to ensure availability and min/max levels
•Communication and information liaison between Sales and Production with support of all other internal departments
Knowledge, Skills and Attributes:
•Understands and can communicate the package design, production and shipping process.
•A problem solver
•Ability to perform math functions including working with fractions and decimals
•Proven ability to assimilate new information quickly
•Capable of and enjoys project management in a fast pace environment
•Advanced listening and questioning skills
•Advanced oral and written communication skills
•Strong organization and time planning skills, including follow-up
•Extremely detail-oriented
•A team player who is comfortable in a collaborative work environment
•Patient and versatile in being able to adapt to many situations while maintaining composure even in difficult situations
•People oriented with the ability to build relationships quickly founded on integrity and trust
•Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
Education/Experience:
•High School diploma or equivalent is required; college and/or Sales or Customer Service coursework preferred
•Minimum of 2+ years of customer service / customer relations experience
•Superb customer service, computer and administrative skills as well as excellent verbal and written communication skills
•Knowledge of the manufacturing process is highly preferred; corrugated manufacturing is a plus
•Amtech knowledge is greatly preferred
The proposed salary range for this position is $60,000-$75,000
Insurance Agent
Agent Job 37 miles from Sycamore
Insurance Agent, New York Life Insurance Company
The New York Life Insurance Agent's role is all about building relationships with and providing the right products and services that can best meet the needs of their clients. Adding up to a rewarding career with a company that insists on doing right by their customers is simply part of who we are.
What is expected of our Agents?
Ability to understand the needs and financial concerns of clients.
Ability to educate clients on how to plan ahead for the future financially so that they are prepared for unfortunate life events/ circumstances they may encounter.
Promote customized ways for clients to achieve their long-term financial goals.
Cultivating relationships, with a view to helping every family member or individual pursue financial security
Ability to build an insurance and financial practice through establishing professional networks and prospecting for new clients.
Providing compassion and guidance to clients when unfortunate life circumstances arise.
Having a clear focus on developing and maintaining long-term bonds with clients, resulting in trust and continuity of client relationship over time.
Qualities that we look for in our Agents:
Sales experience preferred, but not required.
Entrepreneurial mindset.
Strong communication skills both written and verbal.
Desire to help families and businesses to address their financial needs.
Strong business acumen.
Professional business demeanor.
Perseverance in the face of a challenge.
Ability to engage your community and leverage personal networks/contacts.
How we will compensate you:
You have the power to determine your own income with our commission-based compensation. In 2022, the average income of our agents under the N8 and N9 Agent's Contract who met annual minimum sales production requirements was $115,917.' Individual agent performance will determine your income. Benefits include medical, dental, vision, life, and disability insurance, as well as a 401(k) and pension.
New York Life has been helping generations of Americans attaining their financial goals through our nation-wide agent force for more than 175 years. Our agents' abilities are advanced through our award-winning training, product offerings, agent support, opportunity for advancement, personal and professional growth, and broad-spectrum marketing. New York Life innovatively strides the cutting edge in client servicing, systematically paves the way for success with tested processes and is actively immersed with you in achieving your desired career objectives.
Build relationships with clients and help them achieve their financial goals, while building a great career for yourselves in the process. Utilizing our expansive product lines, our Agents work to guide individuals, families and businesses towards the financial goals that they envision. That is no easy task, but for the right person it can be a truly rewarding career with the potential for growth opportunities.
1 Based on 2022 company data for 7,603 agents operating under our N9 and N8 Agent's Contracts in all states, without persistency bonus, who were active as of December 31, 2022. N9 is the current contract for new financial professionals. N8 contracts were issued to new financial professionals prior to April 2004. Contracts determine your compensation and benefits. Sales production requirements are determined annually by the company. Historical agent incomes are provided for informational purposes only. Agent income is not guaranteed. Income is dependent upon the sales of each agent. Agent compensation is commission-based and determined through the ledger process. Overall compensation includes positive income credits for commissions based on actual sales and certain allowances or incentives, if eligible, based upon persistency and production, as well as debits associated with commission reversals, authorized expenses, and other items. Each credit and debit posted to the Agent's Ledger is part of determining the agent's compensation and no individual credit posted to the ledger is earned until the ledger reconciliation process is complete. Agents receive payments equal to the positive balance on the Agent's Ledger after the credits and debits are applied.
2 This is necessarily brief and provides only general descriptions of the benefits available to eligible agents under the applicable plans. Specific terms, such as eligibility and benefits, are determined only by the terms and conditions contained in the relevant plan documents. In the event of any conflict between the information herein and the provisions of the plan documents, the plan documents will govern. The company reserves the right to amend or terminate the benefit plans described herein at any time for any reason.
New York Life Insurance Company is an equal opportunity employer M/F/Veteran/Disability/Sexual Orientation/Gender Identity
Customer Service Representative
Agent Job 42 miles from Sycamore
At A. Stucki Company, we're all about innovation, engineering excellence, and keeping the rail industry on track-literally! Founded in 1911, we've evolved into a powerhouse of businesses delivering cutting-edge parts and services for rail systems worldwide. From dynamic control products and brake system components to springs, bearings, and track infrastructure, we've got rail covered. But we don't stop there-our services include remanufacturing, repair, direct-to-locomotive refueling, and more. Over a century strong, we're redefining what it means to move the world forward, one railcar at a time.
What sets us apart?
Global Impact: Be part of a team that's making waves on a global scale. Your work at A. Stucki Company will contribute to solutions that transcend boundaries and impact lives.
Collaborative Culture: We value teamwork and collaboration. Our open-door policy ensures that your ideas are not only heard but valued. Together, we build the future.
Continuous Learning: Embrace a culture of continuous improvement. At A. Stucki Company, we invest in your professional development, providing resources and opportunities to help you reach new heights.
Diversity and Inclusion: We celebrate differences and believe in the strength of diversity. Join a workplace that encourages individuality and values the unique perspectives each team member brings.
We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. This role is responsible for ensuring exceptional customer service by accurately processing orders, managing logistics, and resolving customer inquiries in a professional and timely manner. The ideal candidate will have experience in a manufacturing environment and a strong ability to communicate effectively with customers and internal teams.
Duties of the Open Role:
Provides outstanding customer service to ensure orders are processed and logistics are managed accurately and on time.
Achieves productivity, conversion, quality assurance program, and attendance goals as set by company.
Resolves complex problems and issues in a professional and timely manner.
Provides support to both our internal and external sales teams.
Responds to telephone inquiries and complaints using standard scripts and procedures.
Gathers information, research/resolves inquiries and logs customer calls.
Communicates appropriate options for resolution in a timely manner.
Informs customers about services available and assesses customer needs.
Provides updates to customers in a timely manner.
Provides functional guidance, training, and assistance to lower-level staff.
Schedules work to ensures accurate phone coverage.
Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
Processes purchase orders (PO), samples, return merchandise authorizations (RMA), and evaluation requests.
Interacts with the Shipping/Receiving department to coordinate order fulfillment and shipping priorities.
Keeps customers informed of shipment status.
Maintains and develops an in-depth knowledge of the company's available products and services.
Uncovers customer needs by asking questions.
Maintains quality service to all customers by answering product and service questions; cross- selling related products and services; and being courteous and responsive to all customer's' needs.
Maintains customer record by verifying, updating account information, and posting customer transactions.
Resolves product or service problems in a timely manner by listening and verifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem, expediting the solution; and following up with the customer.
Works in conjunction with other departments to resolve customer disputes.
Maintains company operations by following established policies and procedures; and reporting needed changes.
Skills/Experience Requirements:
3+ of customer service experience working with a manufacturing company is required.
Experience in handling a high volume of purchase orders.
A college degree is preferred, but not required.
SAP experience is strongly preferred.
Strong communication skills.
Open Schedule:
1st shift: Monday - Friday. This is a hybrid work schedule.
Pay: $25-$28 per hour
Benefits:
Pay Schedule: Paid weekly!
Health Coverage: The company covers 80% of medical, dental, and vision premiums, ensuring comprehensive healthcare for you and your family.
Retirement Savings: Enjoy immediate full vesting in our 401(k) plan, with a generous company match to support your financial future.
Life Insurance: Receive company-paid life insurance for peace of mind and security.
Paid Time Off: 11 paid holidays, plus paid vacation, and sick time available in your first year.
Work-Life Balance: Supportive benefits designed to help you maintain a healthy work-life balance.
Bilingual Spanish Customer Service Rep
Agent Job 45 miles from Sycamore
Our client, a growing Distribution firm, located in the Northern suburbs of Chicago seeks a temporary-to-full time Data Entry Clerk to support the Customer Service department. The Data Entry Clerk is primarily responsible for entering customer orders into the systems. Additional responsibilities will include reviewing and processing orders via email, navigating multiple systems at a given time, filing paperwork, and scanning.
Job Responsibilities
Provides organizational support to business operations by performing tasks such as data entry, research, navigating through multiple systems and working on dual monitors
Corrects errors that result from customer orders and communicate with internal departments to expedite shipping
Handles data entry change requests
Compares data entered with source documents
Perform additional projects as needed
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: *****************************************
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting *************
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)
Insurance Customer Service Representative
Agent Job 45 miles from Sycamore
Established by Jeffrey Weiner, The JW Agency LLC located in Northbrook, Illinois is an independent, full-service, all lines agency, providing insurance, risk management, and business consulting services to our clients across the country, in all 52 states with a focus on the commercial insurance segment. The business model crosses several industries including Foodservice and Restaurants, Health Care, Distributors and Manufactures, Retail, Automotive, and all categories of Small Businesses.
Role Description
We are seeking a full-time Customer Service Representative Assistant who will work closely with our two existing, long-tenured Account Managers, servicing our existing Commercial Clients, as well as new clients. The
Assistant will be responsible for providing support to our team members and clients, while delivering excellent customer service.
Qualifications
Prior Commercial Insurance Experience who is currently Licensed in the state of Illinois (Insurance Producer License - Property and Casualty).
Familiarity/Experience with AMS360 Agency Management System
Bachelor's degree
Analytical Skills
Communication and Customer Service skills
Strong attention to detail and problem-solving abilities
Ability to work well in a team environment
Key Responsibilities include
Assists Account Managers with Servicing of Accounts
Processing of certificates of insurance and evidence of property, and requesting additional insured/loss payee endorsements as needed
Checking Policies and Endorsements for Accuracy
Request Loss Runs, Pull Experience MOD Worksheets as needed
Processes Claims and update Agency Management System with Claim Number, Adjuster Information and Miscellaneous Claim Correspondence.
Utilize Agency Management System to Document Activities and Suspense, Assist with updating the system with accurate policy and customer information
Processing of basic Bonds
Process Auto ID Cards
Follow-up with clients on Non-Payment Notices
Assist with collecting audit information and following up on year-end audit
What We Offer
Hybrid career, a balanced work from home and from our Northbrook headquarters
Average first-year earnings of at least $50K salary + year end performance based bonus
Paid time off (vacation and personal/sick days)
Group Health benefits
401k Retirement plan
Exceptional training with experienced team members
Opportunities for advancement and recognition as we promote from within
Dynamic Team Environment: Our workplace thrives on a small vibrant team atmosphere. While this position is in office/remote, you will always have lots of support
Customer Service Representative
Agent Job 21 miles from Sycamore
We have partnered with a growing manufacturer, who is seeking a Customer Service Representative to join their team. This role is responsible for managing orders from the sales team, ensuring accuracy, efficiency, and seamless communication between departments. The ideal candidate is highly organized, detail-oriented, and committed to providing excellent customer service.
Customer Service Representative Responsibilities:
Process and manage orders received from the sales team, ensuring accuracy and timely fulfillment
Serve as the primary point of contact for order inquiries, status updates, and issue resolution
Coordinate with production, shipping, and logistics teams to ensure smooth order processing
Maintain detailed and accurate records in the company's ERP system
Handle customer communications via phone and email, providing professional and timely support
Work closely with sales and operations to address any order-related concerns
Assist with inventory checks and product availability updates
Customer Service Representative Requirements:
1+ years of customer service or order management experience (manufacturing industry preferred)
Proficiency in CRM
Strong communication skills and ability to collaborate with multiple teams
High attention to detail and problem-solving skills
Ability to multitask and work in a fast-paced environment
If you thrive in a collaborative environment and have a passion for delivering excellent customer service, we'd love to hear from you!
Thank you,
Ashly Wheatland
Project Manager
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.
Customer Service Representative
Agent Job 28 miles from Sycamore
Part Sales Representative
Must Haves:
3+ years of experience with high volume customer service emails
background working with purchase orders (PO's)
Completed Associates or Bachelors degree
Automotive, factory automation, or manufacturing industry
Well-spoken, professional, and strong with customer service interaction
Responsibilities:
A leading supplier of automation for manufacturing is looking for a Customer Service Representative to work within the Spare Parts group. The customer service representative in this position will be fielding calls and emails along with processing quotes and order or doing data entry in the company's internal ERP system.
Customer Service Representative
Agent Job 38 miles from Sycamore
Who We Are:
Integrated Medical Systems, Inc. (IMS), founded in 1994, is one of the leading national distributors within the alternate site market. We strive to continually exceed expectations by cultivating valued partnerships and delivering on our commitment to always put our customers first. We offer flexible rental and purchase options for a vast line of disposable and rental products specific to infusion, respiratory, enteral feeding, oncology, and cleanroom.
People at IMS are innovative, dedicated, and experienced to enhance our customer's experience from start to finish. By joining us, not only will you be working alongside industry experts and thought leaders, but also with a company recognized for its dedication to employee growth and well-being.
What We're Looking For:
We are seeking a dedicated and empathetic customer service associate to deliver exceptional customer service and ensure a positive experience for our customers. As a liaison between IMS and our network of customers and vendors, you are the first point of contact and the embodiment of IMS' mantra “big enough to deliver, small enough to care”.
How You'll Make an Impact:
Answering & directing a multi-line phone system
Directing and escalating issues to the appropriate channels
Mailing invoices
Respond to customer inquiries via phone and email in a timely and courteous manner
Provide accurate information about products and services
Process and manage orders, ensuring accuracy and timeliness
Maintain detailed records of customer interactions & transactions
Collaborate with team members and other departments to solve complex issues
Candidates must be available to work on a rotating schedule Monday-Friday with shifts that will include (all posted times are in Central Time Zone):
7:30 AM - 4:00 PM
8:30 AM - 5:00 PM
9:30 AM - 6:00 PM
What You Bring to the Table:
Required Skills:
Proven experience in a customer service role or support role
Attention to detail
Ability to work well in a fast-paced environment
Excellent communication skills, both written and verbal
Ability to remain calm under pressure
Strong organizational skills
High level of empathy & customer focus
Strong conflict resolution skills
Ability to multitask and manage time efficiently
Positive attitude
Team Player
Exposure to Microsoft Office and Google Suite
High School Diploma/GED
Full professional fluency in English
Customer Service Representative
Agent Job 42 miles from Sycamore
This position requires employee to be in the office 3 days a week. This IS NOT a fully remote opportunity.
Maintain customer accounts. Coordinate between the customer, vendors, and sales to ensure proper delivery to customer. Responsibilities include but are not limited to customer demand processing, record keeping PO and MRA processing.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
• Correspondence Reading. 10.0 Read correspondence from both internal and external sources.
• Delivery Follow-up. 5.0 Monitor and/or report Company fill rate performance to delivery schedules.
• Order Monitoring. 5.0 Monitor and verify the status of customer orders.
• Order Reporting. 20.0 Prepare and/or deliver orders coverage, shipments, invoicing and other reports related to order processing.
• Vendor Scheduling. 15.0 Arrange scheduling for vendors' production facility in order to meet delivery requirements.
• Customer Relationships 10.0 Maintain customer relationships by interfacing with customer staff (engineering, purchasing, etc.)
• Order Processing. 20.0 Process/fill orders and/or verify pricing and terms.
• Inventory Planning. 5.0 Plan and document future inventory needs, policies and procedures. Plan levels of inventory required and ensure that replenishment techniques are executed properly.
• Customer Inquires. 5.0 Respond to customer or potential customer requests for information and/or problem solving.
• Non-Moving Inventory. 5.0 Indentify non-moving inventory items and arrange for disposal.
POSITION QUALIFICATIONS
Competency Statement(s)
• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Customer Oriented - Ability to take care of the customers' needs while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Responsible - Ability to be held accountable or answerable for one's conduct.
• Tactful - Ability to show consideration for and maintain good relations with others.
• Tolerance - Ability to work successfully with a variety of people without making judgments.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
SKILLS & ABILITIES
Education: Bachelor's degree (or equivalent experience) Experience: 4+ plus year of experience with logistics background.
Computer Skills: Word, Excel, SAP knowledge a plus
The actual salary offered will be based on a number of factors including but not limited to the qualifications of the applicant, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job.
As a leader in the electronics industry, TDK Corporation of America offers everything from electronic components, materials and power supplies to factory automation systems, anechoic chambers, test systems and more. TDK is committed to technical excellence, steady growth and personal development. We value quality, customer service, positive attitudes, continuous improvement, and initiative! We provide competitive salaries and an excellent benefits package that includes medical, dental, life and disability insurance. We also offer a 401K plan with company match, a pension plan, paid time off, and more. TDK Corporation of America is an Equal Opportunity Employer.
Customer Service Representative - Overnights
Agent Job 48 miles from Sycamore
Pay from $26 to $33 per hour with significant growth and earning potential! Includes $4 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is the heartbeat of Uline! As an Overnight Customer Service Representative, you'll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow, creating new career opportunities and job stability you can count on.
Hours: 4- or 5-day on-site schedules available, includes weekends.
Position Responsibilities
Process customer orders and inquiries in a collaborative call center using world-class technology.
Communicate with customers over phone, email and chat.
Help customers navigate Uline's website and online ordering.
Become a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently.
Minimum Requirements
High school diploma or equivalent. Bachelor's degree preferred.
Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
Benefits
Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
Café featuring affordable daily meal options from local restaurants.
On-site fitness center and beautifully maintained walking paths.
Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.
Uline is a drug-free workplace.
EEO/AA Employer/Vet/Disabled
#LI-AP3
#LI-IL001
(#IN-KNCSO)
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore **************************************************** to learn more!
Licensed Insurance Agent
Agent Job 46 miles from Sycamore
Licensed Insurance Customer Service & Sales Representative
Join a well-established State Farm Agency in North Riverside, IL and become part of a fun, experienced, and supportive team! With a group of four dedicated professionals-two of whom have been with the agency for over 20 years-we offer a collaborative and engaging environment where you can grow and thrive in your insurance career.
Location: North Riverside, IL
Schedule: Full-time, in-office position (not remote)
Pay rate: Competitive base salary + bonuses & commission
Duties:
Build and maintain strong customer relationships with a service-focused approach.
Provide prompt and accurate support for policy changes, claims, billing inquiries, and coverage options.
Use a needs-based review process to educate customers on the best insurance solutions.
Collaborate with the team to ensure a smooth and enjoyable customer experience.
Requirements:
Active Property & Casualty license (required); Life & Health license is a plus.
At least one year of insurance experience preferred (State Farm experience is a huge plus!).
Strong communication and interpersonal skills-we love team players who bring positive energy!
Detail-oriented and organized, with the ability to multitask efficiently.
Tech-savvy, with the ability to navigate industry software.
Contact Information
To be considered for this opportunity, please send an email to ********************** with your resume and a brief introduction. When contacting us, please ask for the hiring team to ensure your application is directed to the right person. We look forward to hearing from you!
What We Offer:
Competitive salary with bonus & commission structure
Paid time off (vacation & personal/sick days)
Health insurance & retirement plan
Opportunities for growth within a State Farm agency
A fun, collaborative team environment
About Trova Advisory Group
Trova Advisory Group specializes in delivering a comprehensive array of staffing solutions tailored to meet the diverse needs of businesses across various sectors. Our expertise spans clerical, administrative, financial, and professional roles, offered through flexible arrangements including temporary placements, temp-to-hire options, and direct hire services. With a keen understanding of the dynamic demands of today's workforce landscape, we pride ourselves on providing top-tier talent solutions that empower organizations to thrive and succeed in a competitive market environment.
Trova Advisory Group is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, protected veteran status, or any other legally protected characteristic or group status.
We are committed to creating a culturally diverse and inclusive workplace where individuals of all abilities are welcomed and supported. If you require a reasonable accommodation during the application or interview process, please contact us at *****************. Include the nature of your request and your contact information, and we will be happy to assist you.
Trova Advisory Group offers a comprehensive benefits package offering Medical and Dental benefit options to all eligible employees.
Logistics Agent
Agent Job 43 miles from Sycamore
Job Title: Logistics Clerk/Dispatcher
Shift: Overnight Shifts - Includes Weekends
We are seeking a detail-oriented Logistics Clerk to support our clients logistics operations. This role requires frequent interaction with truck drivers, dispatch, and warehouse teams while managing essential data entry tasks to ensure smooth and efficient transportation operations.
Key Responsibilities:
Serve as the primary point of contact for truck drivers, providing check-in and check-out assistance.
Communicate with dispatch and warehouse teams to coordinate inbound and outbound shipments.
Accurately enter and update shipment data, including load information, arrival/departure times, and documentation.
Verify and process paperwork, such as bills of lading, manifests, and delivery receipts.
Monitor and track shipments, resolving any discrepancies or delays with appropriate teams.
Maintain organized records of all logistics transactions and ensure compliance with company policies.
Assist in troubleshooting and resolving logistics-related issues during overnight hours.
Respond to phone calls, emails, and driver inquiries in a timely and professional manner.
Adhere to safety regulations and company policies to ensure a secure work environment.
Qualifications & Requirements:
Prior experience in logistics, transportation, or warehouse office coordination preferred.
Strong communication skills with the ability to interact professionally with truck drivers, dispatchers, and internal teams.
Proficiency in data entry and working with logistics software or transportation management systems (TMS).
High attention to detail and accuracy in processing paperwork and maintaining records.
Ability to multitask and work efficiently in a fast-paced, overnight environment.
Basic proficiency in Microsoft Office Suite (Excel, Word, Outlook).
Willingness to work 3rd shift, including weekends and holidays as needed.
Compensation & Benefits:
Competitive hourly pay based on experience
Opportunities for overtime and shift differentials
Benefits package, including health insurance, paid time off, and retirement options (if applicable)
Shifts (Include 1 hour lunch)
12pm - 9pm, Sunday through Thursday
9am - 6pm, Sunday through Thursday
8pm - 5am, Tuesday through Saturday
ABOUT ACCURATE PERSONNEL:
Do you need your next job fast? Accurate Personnel is here to help! As an industry-leading full-service staffing agency, we have all the tools you need to start earning that next paycheck soon. Send us your application and our team will instantly get to work on finding you the right placement to fit your needs. Accurate Personnel has been a provider of temporary job services and direct hire search for 45 years. Our expertise has allowed us to grow from a regional Chicagoland office into a nationwide search firm that services over 500 clients while never losing sight of personalized service. Let Accurate work for you. Apply with us today! Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Customer Service Representative
Agent Job 28 miles from Sycamore
The Customer Service Representative will deliver exceptional service by coordinating with customers and sales teams, ensuring every aspect of the order is managed from start to finish.
Responsibilities:
Process and manage customer orders, including order entry, coordination, and shipment preparation.
Arrange freight and shipping logistics through the Transportation Management System (TMS) and coordinate shipping details with the warehouse.
Ensure timely order delivery by tracking shipments and addressing any scheduling, cancellations, or adjustments.
Assist with inbound calls and provide excellent customer service.
Build and maintain strong customer relationships through proactive communication and support.
Qualifications:
2+ years of order entry experience
Proficient utilizing Microsoft Office + ERP preferred, but not required
High Diploma or equivalent
Talent Soucer
Agent Job 46 miles from Sycamore
Sourcer (Talent Acquisition)
6-month initial contract
M-F Standard Business Hours
Preferred Onsite in Mettawa, IL
(Remote for the right candidate)
$46-50/HR based on health benefits
Orion Group is hiring a Sourcer of Talent Acquisition that will execute sourcing strategies for one of the business functions at our market-leading pharmaceutical client location in Mettawa, IL.
In this role, you will work with various recruitment and social media systems and platforms, leveraging social channels and technology to create efficient and best-in-class stakeholder experiences.
You will act as an advisor, using market analysis and industry research to inform sourcing strategies that enable future capability building and influence stakeholders to act proactively regarding their current/future talent mix and talent market availability. In addition, this person will build talent pipelines, success profiles, and talent communities.
Sourcer Responsibilities:
Provide recruitment leadership to a Sourcing Professional, proactive management and customer service management across the organization. Set vision, strategy, and goals for all aspects of proactive sourcing strategies across a function of the organization.
Partner with key stakeholders to build talent pipelines ahead of gaps/vacancies. Will develop sourcing strategies that will target critical, high-level talent in highly competitive and challenging markets.
Serve as a Sourcing leader and expert, including leveraging talent market intelligence (LinkedIn Insights and Talent Neuron), historical data (ATS candidate fill data), provide and recommendations directly with business leaders, Recruiters, and Business HR.
Developing deep expertise and seeking continuous learning in-focus area, with the ability to understand and speak in detail about functions, culture, and role responsibilities and showcase AbbVie's Employee Value Proposition using Smart Recruiters CRM.
Proactively source passive candidates through advanced search techniques including Boolean search on resume databases, social media, LinkedIn, and industry directories to uncover high quality talent pools.
Conduct thorough candidate prescreening and facilitate presentation to hiring managers and recruiting team using various Talent Acquisition platforms to maintain/retain accuracy, quality, and integrity of data.
Nurture Professional pipelines by keeping talent engaged as roles are posted and provides information regarding available opportunities.
Providing updates and reporting on critical roles and sourcing activities to stakeholders and reporting.
Develop strong partnerships with Recruiters and candidates to build a qualified candidate bench to meet current and anticipated business needs.
Build trust and strong partnerships with internal stakeholders, including business leaders, Recruiters, Total Rewards, and Talent Development, and Business HR to understand the key roles and challenges to overcome to secure top talent.
Gather data around competition and market conditions or trends that may impact on our ability to find and hire the right talent.
Sourcer Minimum Requirements
Bachelor's degree required.
Must possess 3-5+ years in a dedicated Sourcing Role or Executive Sourcing Role (not full-cycle recruitment) with recruitment experience in a competitive, fast-paced environment,
Technical recruitment experience preferred.
Proactive recruiting and sourcing experience and leading project sourcing strategies including confidential searches and talent mapping projects. Experience in leveraging technology to support sourcing and candidate management.
Prior staff management experience strongly preferred. Healthcare or Manufacturing industry recruitment experience strongly preferred.
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Client Services Representative
Agent Job 31 miles from Sycamore
Cetera takes pride in its exceptional resource center team, dedicated to delivering outstanding customer service. Our team members are highly motivated, empathetic, and sincerely passionate about assisting others. They are dedicated to exceeding expectations to ensure our customers stay satisfied and connected.
We're looking for individuals who thrive on challenges, show initiative, and are committed to making a positive impact. If you possess these qualities and are eager to join a team dedicated to excellence, we believe you'll thrive in our organization. We're currently seeking a Service Professional to join our team in one of our office locations, as this is a hybrid role.
What you will do:
Cultivating meaningful connections with advisors, their teams, and clients to foster continuing relationships.
Establishing oneself as the primary point of contact for advisors' clients, providing comprehensive guidance throughout their journey, assuming responsibility from inception to successful resolution
Proficiently addressing queries regarding brokerage operations, advisory accounts, and direct business, spanning from assisting with new account setup to managing transactions and servicing requirements.
Empowering advisors with exceptional support, harnessing innovative technologies to optimize their productivity and achievements.
Efficiently utilize our advanced CRM tool to meticulously record and track service requests, ensuring prompt and accurate follow-up.
What you will need:
Minimum 1 year experience working in a call center environment
Minimum 1 year experience working in a financial institution/industry.
Skilled in both written and verbal communication, proficient at effectively engaging with diverse audiences in a polite, professional, and influential manner.
Embraces flexibility and adapts seamlessly to change in a dynamic and fast-paced environment, thriving on new challenges and opportunities.
What is nice to have:
Proficiency in utilizing industry-leading tools like Salesforce, Envestnet, NetX360, Docupace, RedTail, and others.
Have previous broker-dealer experience
Possess a current License; ex: Series 7, 24, 65, 99, etc.
Compensation
The base annual salary range for this role is $49,000 to $52,000 plus a competitive performance-based bonus. Base annual salary depends on a wide array of factors, including but not limited to skill set, years and depth of experience, certifications, licensing, and location. Base annual salary may also differ significantly due to geography and cost of labor considerations.
About Us
What we give you in return:
Not many teams can say that they support people's dreams coming to life… We happen to do that every day. And as important as we know your career is, we recognize that there's a whole lot more to life. To ensure that our Employees can make the most of their time outside of working hours, we offer a competitive salary and for full-time roles, a benefits package including:
Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
Easy access to mental health benefits to meet our team members and their families where they are.
20+ days of paid time off (PTO), paid holidays, 1 paid wellness day and 1 days of paid volunteer time off (VTO) to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.
Paid parental leave to support all team members with birth, adoption, and foster.
Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.
About Cetera Financial Group:
Cetera Financial Group ("Cetera") is a leading network of independent retail broker-dealers empowering the delivery of objective financial advice to individuals, families and company retirement plans across the country through trusted financial advisors and financial institutions. Cetera is an independent financial advisor network and a leading provider of retail services to the investment programs of banks and credit unions.
Through its multiple distinct firms, Cetera offers independent and institutions-based advisors the benefits of a large, established broker-dealer and registered investment adviser, while serving advisors and institutions in a way that is customized to their needs and aspirations. Advisor support resources offered through Cetera include award-winning wealth management and advisory platforms, comprehensive broker-dealer and registered investment adviser services, practice management support and innovative technology.
"Cetera Financial Group" refers to the network of retail independent broker-dealers encompassing, among others, Cetera Advisors, Cetera Advisor Networks, Cetera Financial Institutions, Cetera Financial Specialists, and First Allied Securities.
Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. For us, this is the only acceptable way to do business. Accordingly, all employment decisions at the Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law.
Agencies please note
: this recruitment assignment is being managed directly by Cetera's Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated.
Please review our Workforce Privacy Policy for further details on what information we collect and the purposes for collection.
Ocean Export Agent
Agent Job 36 miles from Sycamore
Role & Responsibilities:
To perform district ocean export operations and provide all associated documentation.
Work closely with sales and account managers in order to respond expeditiously to customers' needs.
Communicate to customers, carriers and other offices/agents in a quick and thorough manner
Coordinate bookings and documentation with carriers/co-loaders, shippers and sales responsible person or office.
Originate documentation with Shipper's Letter of Instruction (SLI) and/or Letter of
Credit for accuracy of:
shipper/consignee marks and numbers.
calculations of weight, volume, dimensions, inland cartage and freight charges/
goods description/clauses and delivery terms, and also check Third Party documents for correctness.
ensure billing for services is rendered by completing all accounting procedures and data entries properly.
documents (both payable and receivable) are completed accurately and forwarded in a timely manner.
Complete all outbound moves; this includes, but is not limited to, ITs and permits to transfer.
Obtain all necessary documents and charges prior to releasing freight; to supply sufficient documentation that will accurately verify all carrier invoices before payment approval.
Trace lost freight and shortages; to follow-up with shipping lines and inform all stations/agents involved of these actions. File preliminary notices of claim.
Assure that each file contains all its necessary documentation in correct sequence; to notify all parties that payable and receivable documents are completed accurately and forwarded in a timely manner; to develop clear, concise, accurate records that enable the Accounting department to properly credit and bill A/R and A/P.
Perform cargo tracking with carrier/co-loader to ensure cargo confirmed on board and also confirm on board at transshipment point.
Complete all tracking and billing milestones as set forth by company guidelines.
Perform any other duties that may be assigned by the Department Manager/District Manager.
Qualifications:
Some college or AA degree from an accredited college.
Minimum 1-2 years of experience in F/F Ocean operations processes and procedures.
Proven ability to communicate effectively with clients and vendors.
Attention to detail, deadline-oriented, dependable, persistence, time management, independent, documentation skills, scheduling and reporting skills.
Proven ability to suggest and implement corrective actions in case of issues that may arise.
Ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgement.
Ability to think creatively and strategically to solve complex problems.
Candidates must be self-motivated, customer service oriented, and eager to ensure the success of the team.
Ability to function independently, with minimal supervision, and thrive within a fast-paced and sometimes ambiguous environment.
Architectural and Design Specification Rep - Interiors
Agent Job 31 miles from Sycamore
Building Solutions Specialist - Interiors
Architectural Specification Representative
Regular Full Time Full-Time
Chicago suburbs
Join our team as a Building Solutions Specialist, an essential member of the Demand Creation team. Collaborate closely with a group of skilled professionals dedicated to providing top-tier industry and interior product expertise to Residential and Commercial Designers, Contractors and Builders.
You will play a key role in our growth initiative. Your responsibility will be to recognize and capitalize on new business possibilities within your designated territory. Your interaction with accounts will be essential in product training and securing specifications, contributing to the advancement of our company's products demand and leads.
Essential Duties and Responsibilities include but are not limited to the following statements:
Foster and cultivate strong relationships with key industry connections, extending to all downstream customers involved in demand creation.
Increase business volume with all accounts in the territory to include some national accounts.
Provide continuous expertise and education to your account base through regular calls, visits, and active participation in pivotal industry organizations
Ensures all merchandising and promotions are implemented including new product introductions and launches.
Become the go-to expert offering product solutions and applications. Share your knowledge by educating and training customer staff and trades on product capabilities
Take the lead in organizing and conducting engaging continuing education seminars for all product lines. Your goal: equipping clients with the latest knowledge and insights.
Conduct comprehensive research to pinpoint pertinent projects, influential stakeholders, and decision-makers. Your goal: elevating specification frequency and generating prime leads from their customer base.
Work hand in hand with Outside Sales Reps/Managers and Transactional Reps to synchronize product sales strategies
Ability to develop proficiency on multiple products and stay current on trends.
Pre-call planning: Skillfully navigate the CRM (Salesforce) database, extracting key details for ongoing and upcoming projects and opportunities.
Use the CRM (Salesforce) software to effectively managing opportunity pipeline, log activities, keep all records up to date and following the established processes and guidelines.
Experience: 5+ years of experience in the Architecture, Design, or Construction industry preferred
Systems: Proficiency in Microsoft Suites/Teams and Salesforce
Travel Requirements: Daily travel throughout the assigned territory as designated by the Manager
Physical Requirements: Ability to lift up to 25 pounds for sample delivery
License: Must possess a valid driver's license.
Dental Front Desk
Agent Job 41 miles from Sycamore
*\*\*$1500 SIGN ON BONUS\*\** We are seeking a friendly, organized, and customer-focused Front Desk Representative to join our dental office team. As the first point of contact for our patients, the Front Desk Representative plays a crucial role in ensuring a positive and welcoming experience for all visitors. This position requires excellent communication skills, a professional demeanor, and the ability to multitask effectively in a fast-paced environment. The ideal candidate will have prior experience in a front desk or customer service role, preferably in a dental or medical setting.
*Location: All Family Dental and Braces 719 Barron Blvd, Grayslake IL 60030*
Responsibilities:
* Patient Reception and Greeting
* Collect payments for services rendered and ensure accurate record-keeping of financial transactions.
* Warmly welcome patients and visitors as they arrive at the office.
* Register new patients, gather necessary information, and ensure all required forms are completed accurately.
* Verify and update patient demographics, insurance information, and medical history in the practice management system.
* Appointment Scheduling and Management:
* Efficiently schedule appointments for patients in Open Dental, taking into account their preferences and the availability of dental providers.
* Manage the appointment schedule in Open Dental to optimize patient flow and minimize downtime.
* Send appointment reminders via phone calls, emails, or text messages to reduce no-shows and cancellations.
* Telephone and Email Communication:
* Handle incoming phone calls, address patient inquiries, and direct calls to the appropriate staff members.
* Proactively make outbound calls to schedule patient visits.
* Respond to emails and online inquiries promptly and professionally.
* Provide accurate and helpful information about dental services, insurance coverage, and office policies.
* Billing and Insurance Processing:
* Collaborate with the billing department to process insurance claims and coordinate payments.
* Assist patients with understanding their insurance coverage and financial responsibilities.
* Office Administration:
* Maintain the cleanliness and organization of the reception area.
* Order office supplies and ensure the front desk area is adequately stocked.
* Assist with general administrative tasks, such as filing, data entry, and managing patient records.
* Patient Relations:
* Address patient concerns or complaints with empathy and professionalism.
* Demonstrate a caring and supportive attitude to help patients feel at ease during their visit.
* Foster a positive and welcoming atmosphere to encourage patient loyalty and referrals.
* Other Duties as Assigned.
Requirements:
* High school diploma or equivalent; additional education or certifications in dental assisting or office administration is a plus.
* Proven experience as a front desk representative, a customer service role, or hospitality position.
* Familiarity with dental terminology, procedures, and insurance processing is preferred.
* Proficient computer skills and experience with dental practice management software, preferably with Open Dental.
* Excellent communication and interpersonal abilities to interact with patients, colleagues, and third-party partners effectively.
* Strong organizational skills and attention to detail to manage appointment schedules, paperwork, and patient records accurately.
* Ability to remain composed under pressure and handle multiple tasks simultaneously.
* A professional and friendly demeanor with a commitment to exceptional customer service.
The UDP Way
Starting with a single office a decade ago, two dentists founded and pursued the simple purpose of providing high-quality, affordable dental care for children and families. Today, with 24 offices and more on the way, our mission continues to provide high-quality, accessible, and comprehensive dental care throughout the communities we serve. At United Dental Partners, you will work with a diverse and highly talented team, and joining means you join a seamless network colleagues who work together to deliver great dental experiences.
Check out UnitedDentalPartners.com to learn more about what it is like to be part of UDP.
#UDPHP
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
* 401(k)
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 10 hour shift
* 8 hour shift
Experience:
* Dental: 1 year (Required)
* Open Dental: 1 year (Preferred)
Language:
* Spanish (Required)
Work Location: In person
Entry-Level Logistics Operations Agent
Agent Job 36 miles from Sycamore
A global freight forwarding company near the Chicago O'Hare International Airport is urgently seeking a motivated individual with a strong interest in international logistics coordination. This role involves air and ocean freight export logistics operations, coordinating shipments, and ensuring smooth international freight movement. The ideal candidate will be detail-oriented, comfortable working with numbers, and thrive in a fast-paced, multi-cultural work environment. This is a temporary - contract, full-time (Non-Exempt) position with a benefit package.
Responsibilities
Track export freights and maintain accurate records to manage air and ocean freight shipments, ensuring timely and efficient delivery
Perform B2B - Business to Business customer service roles for processing customers' global freights
Prepare and process all required documents of export freights
Support the operations department personnel in various roles and responsibilities regarding global logistics strategies
Analyze transport costs and prepare quotes for invoicing
Resolve problems concerning transportation, logistics systems, and customer issues
Perform other duties as assigned
Qualifications & Skills
Must be proficient in MS Excel with excellent Data Entry skills
Associate's Degree or higher. Prefers degree in Supply Chain Management, International Business, and other related field
Strong attention to detail and ability to work with numbers
Effective verbal and written communication skills
Organized, multi-tasks, and goal-oriented
Ability to work a fast-paced, multicultural work environment
Previous office work experience including internship (Preferred)
This position involves working in a warehouse environment. While performing the duties of this job, you may be required to sit, stand, walk, and lift up to 30 pounds.
Activ8 Recruitment & Solutions / Renaissance Resources Inc. has been a trusted leader in North American recruiting for Japanese businesses for over 25 years. We specialize in connecting top talent with companies in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, Oil & Gas, Banking & Finance, and Entertainment industries. Our client-focused approach ensures that we understand your unique needs, whether you're a company seeking skilled professionals or a candidate looking for the right career opportunity. By working closely with each individual, we provide tailored solutions that drive success.
We screen ALL Candidates to verify the validity of each applicant's provided information. Upon submitting your resume, we will contact only those candidates that we deem qualified for our client. If we do not contact you, we do not see the fit for the position. If we are unable to reach you in a reasonable timeframe, you will be eliminated from the pool of potential candidates. All offers of employment may be contingent upon successful completion of a background check in compliance with applicable laws.
We prioritize direct applicants; third-party resumes may not be reviewed.
Campus Experience Team - Welcome and Information Desk (WID) Agent
Agent Job 45 miles from Sycamore
Welcome and Information Desk (WID) Agent DEPARTMENT: Office of Undergraduate Admission REPORTS TO: Welcome and Information Desk Supervisor HOURLY RATE (OR RANGE): $15.00 August 2024- May 2025 EXPECTATIONS FOR ALL DOMINICAN EMPLOYEES:
To support the University's mission of preparing students to pursue truth, to give compassionate service, and to participate in the creation of a more just and humane world.
POSITION DESCRIPTION:
The Welcome and Information Desk (WID) operates at various locations on campus serving as the designated entrances for guests and visitors and provides university concierge for the campus community. The WID Agent works to support a positive and caring campus experience providing information, navigation, resources and connection to services.
JOB COMPONENTS//PRINCIPAL DUTIES AND RESPONSIBILITIES:
* Support the visitor experience - greeting and corresponding with visitors, assisting with navigation throughout campus and facilitating campus connections.
* Staff various desks across campus including- North Entrance Parmer, Lower-Level Library, Coughlin Commons and Main Lewis building. Additionally, provide coverage during campus wide events when necessary.
* Deliver a broad list of WID services/equipment and work together with our campus partners to support the needs of our campus community.
* Serve as a satellite location for the Office of Undergraduate Admission providing event support, following Admission procedures and purposeful connections to the Counselor team.
* Support the operational needs of the Welcome Center - conduct opening and closing procedures, greet guests and visitors ensuring a welcoming and positive experience. Maintain cleanliness and organization. Monitor and assist to replenish supplies routinely including water, coffee, literature, etc.
* Staff Admission sponsored activities and programs such as open houses, receptions, admitted student events, panels, and group visits.
* Responsible for inbound and outbound communications of the university - answering phone calls, performing call transfers, managing email inquiries.
* Monitor the activities of the WID area, reporting incidents and Student Conduct related matters, suspicious behavior, and maintaining the safety and welcoming presence of these spaces.
* Learn from other members of DU as well as campus partners to foster opportunities for connection and belonging.
REQUIREMENTS:
* Must be a student in good standing and not on Academic or Disciplinary probation.
* Must complete all required-on boarding & training at all desks.
* Must be available to attend all WID Agent continuous learning sessions and demonstrated ability to conduct new services and policies.
* Must have the availability to work evenings and weekends.
BASIC COMPETENCIES: (Required knowledge, skills, abilities)
* Demonstrated skills for hospitality, customer service and creating high-impact experiences.
* Possess immense enthusiasm and pride for DU with a desire to share your story and experiences.
* Demonstrated commitment to the work of Undergraduate Admissions Office and desire to share in the mission and goals of the department.
* Possess the ability to follow all WID/Enrollment Management Policies and Regulations.
* Must be enrolled at least part-time, degree-seeking student status at Dominican University.
* Strong written and verbal communication skills and organizational abilities.
* Ability to work with diverse groups.
* Dependable, outgoing, motivated and proactive - a "self-starter," willing to take initiative.
* Possess the ability to listen, problem-solve, and react quickly.
COMPENSATION AND BENEFITS:
Being a WID Agent is more than just an on-campus job, it's an opportunity to:
* Build your resume and reference list.
* Receive cross-training to be eligible for other intradepartmental sponsored on-campus positions such as a Student Ambassador and Student Assistant in the Office of Undergraduate Admission.
* Enhance your professional development.
* Develop and/or improve your communication and leadership skills.
* Network and bond with administration, faculty, staff, and fellow peers.