Agent Jobs in San Juan, PR

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  • Support Desk Agent

    Bright Holdings

    Agent Job In San Juan, PR

    Job Details San Juan Office - San Juan, PR Full-Time/Part-Time AnyDescription BrightOps is currently seeking a motivated, talented Support Desk Agent to join our team! You will learn how to use a variety of tools and techniques for designing and pricing attractive solar energy systems for prospective customers. BrightOps boasts a supportive and team oriented work environment, where your coworkers' knowledge and experience are readily available assets, and everyone you work with is eager to help. If you are driven, detail-oriented and have a willingness to learn, we would love to talk with you! Responsibilities: Utilising topographical imagery and design tool sets including Aurora, BrightPath and Sighten to create drawings and design solar energy systems for customer roofs, . Pricing proposals according to sales partner preferences and regional/state market values and solar incentives. Advancement positions available that include taking calls from Sales Groups to qualify customers over the phone! Requirements: Detailed Originated, attention to detail. Ability to communicate through notes from the Sales teams Proven ability to juggle multiple tasks at a time with different systems. Strong verbal and written communication skills Computer knowledge. (Two Monitor Setup) Basic Knowledge of Microsoft Office. If you are a team player, talented and looking to join a great company, please send us your resume. Job Types: Full-time, Part-time Qualifications We offer: health dental vision PTO paid holidays friends and family discounts incentives for greening and improving your life we offer talented, motivated individuals growth opportunities to realize their potential in leadership roles We look forward to meeting you! We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, familial status, gender identity, national origin, veteran or disability status, or any other protected class.
    $23k-33k yearly est. 60d+ ago
  • Real Estate Agent

    PMI Puerto Rico 4.3company rating

    Agent Job In San Juan, PR

    About Us: Join our dynamic team at PMI, a leading franchise in Puerto Rico offering both property management and real estate services. We are dedicated to providing top-notch services and are looking for enthusiastic and motivated individuals to join us as real estate agents. No past sales experience is necessary-just a passion for real estate and a desire to learn and grow with us. Job Description: As an Entry-Level Real Estate Agent with PMI, you will be trained to assist clients in buying, selling, and renting properties. You will receive comprehensive training and mentorship to help you develop your skills and succeed in the real estate industry. This is a fantastic opportunity for those looking to start a rewarding career in real estate. Key Responsibilities: Assist clients in buying, selling, and renting properties. Learn to provide accurate and comprehensive market analysis. Conduct property tours and open houses. Participate in contract negotiations and closing deals. Build and maintain strong client relationships. Stay updated on market trends and regulations. Collaborate with the property management team to ensure client satisfaction. Qualifications: Valid Puerto Rico real estate license. Strong interest in real estate and property management. Excellent communication and interpersonal skills. Self-motivated and eager to learn. Ability to work independently and as part of a team. Basic proficiency in using real estate software and technology (training provided). What We Offer: Competitive commission structure. Comprehensive training and mentorship program. Access to a wide network of industry professionals. Supportive and collaborative work environment. Opportunities for career advancement. How to Apply: If you are a motivated individual looking to start a rewarding career in real estate with a reputable and growing franchise, we would love to hear from you. About Property Management Inc. Founded in 2008, Property Management Inc. is a rapidly growing franchise that provides expert property management services to the four pillars of property management: residential, commercial, association and short term rentals. The services and solutions offered by PMI build value for property owners and are unmatched in the property management industry. With hundreds of offices nationwide, we are always looking for talented individuals to join the PMI team. This franchise is independently owned and operated. Your application will go directly to the local office and all hiring decisions will be made by the franchisee. All inquiries about employment should be made directly to the franchisee/franchise location and not to the corporate office of Property Management Inc.
    $50k-61k yearly est. 60d+ ago
  • PBX Agent

    Rio Mar Hospitality Management

    Agent Job 19 miles from San Juan

    The PBX Agent (Communications Operator) is responsible for ensuring efficient communication within, to and from the hotel while maintaining attentive, courteous and efficient customer service. Education & Experience: • High School diploma or equivalent and/or experience in a hotel or related field preferred. • Fully bilingual (English and Spanish). • Able to work a flexible schedule, including rotative shifts, holidays and weekends. Physical requirements: • Flexible and long hours sometimes required. • Sedentary work - Exerting up to 10 pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
    $26k-54k yearly est. 60d+ ago
  • Construction Representative - Ft Buchanan, PR

    Accura Engineering 3.7company rating

    Agent Job 47 miles from San Juan

    Construction Representative - Fort Buchanan, PR ***Work Location: Ft. Buchanan, Puerto Rico*** Salary: Based on experience and will be discussed with manager in interview REQUIREMENT- Must be a US Citizen and must pass a federal background review and drug screen Duties/Responsibilities: Delivers surveillance reports on all phases of construction for compliance with plans and specifications in respect to workmanship, materials, installation, and construction methods to government personnel. Supports investigation and preparation of change orders. Develops detailed inspection requirements and control methods. Observes and investigates construction phases for compliance with schedules, specifications, and shop drawings. Identifies problems, recommends changes, and assesses the need for contract modifications. Performs inspections and completes daily site reports. Include comments and monitoring of progress, work activities, safety issues and subcontractor manpower in the reports. Assists in all phases of the contract modification process. Reviews and analyzes contractor plans and technical submittals for approval action, including progress schedules, environmental, safety and quality control programs, certifications and shop drawings. Monitors scheduled progress of all construction activities and phases of construction and advises the project team of potential delay. Performs other duties as assigned. Education/Experience: High School Diploma/GED minimum; Construction related degree, preferred Minimum of 7 years of applicable experience on construction contract administration and inspection projects on large complex multimillion dollar federal projects, Department of Defense or USACE preferred Experience using RMS 3.0, preferred Experience with three-phase inspection process Experience with OSHA and EM 385-1-1 USACE Safety Manual, preferred Experience with relevant construction / building codes is needed. Benefits: Competitive salary based on experience. Comprehensive health, dental, and vision insurance. Retirement savings plan with company match. Paid time off and holidays. Professional development and career advancement opportunities. A supportive and collaborative work environment. Equal Opportunity Employer (U.S.) all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Accura uses E-Verify in its hiring practices to achieve a lawful workplace. *******************
    $21k-30k yearly est. 7d ago
  • Geek Squad Advanced Repair Agent

    Best Buy 4.6company rating

    Agent Job In San Juan, PR

    The Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members. Agents diagnose technology issues through various troubleshooting activities including the use of specialty software. They are passionate about technology and leverage their technical abilities to create positive customer interactions by solving a variety of software and hardware issues. At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs. Key Responsibilities Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs. Understands the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone. Establishes and maintains consistent rhythms for timely followup and ensures deliverables are met or exceeded. Partners with other team members to ensure consistent and accurate documentation of customer requests and repairs. Basic Qualifications 6+ months experience diagnosing, troubleshooting, or repairing technology products Experience actively using and learning about consumer electronics Strong ability to prioritize and multi-task in a fast-paced environment Ability to work a flexible schedule inclusive of holidays, nights and weekends Best Buy is an equal opportunity employer. Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
    $27k-30k yearly est. 45d ago
  • Customer Service Representative (10am-6:30pm EST)

    Vontier

    Agent Job In San Juan, PR

    Customer Service Representative **10:00 AM - 6:30 PM Shift** can be on a remote schedule/Hybrid preferred** Customer Service is the critical link to strong communications between the sales field and Matco Tools corporate offices. You will provide the infrastructure which supports our franchised distributors, District Managers, Regional Managers, and commercial customers by providing correct product information, pricing, and product availability. You will receive continuous training to facilitate your growth and development, options for career exploration, and enhanced customer service skills. **WHAT YOU WILL DO** - Assist our franchised distributor customers in automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering. - Handle all inbound calls from our internal and external sources. This includes, but is not limited to, giving price and availability, part numbers, application assistance, troubleshooting, and basic credits. - Provide technical support concerning information and specifications for products provided in our Matco Tools catalog and catalogs of our other suppliers. - Provide technical support concerning information and specifications for products provided in our Matco Tools catalog and catalogs of our other suppliers. - Input orders utilizing internal ordering software systems. - Engage closely with the Customer Service team to resolve open questions. - Work cross-functionally with subject matter experts to resolve open questions. - Other responsibilities as assigned. **QUALIFICATIONS:** - High school diploma or GED equivalent - Must be able to work 10:00 - 6:30 PM ET. - 1+ years of call center experience or equivalent experience in dealing with customers - On-the-job experience in working with general automotive mechanics a plus - ASE certification, automotive experience, tool experience, or related trade school degree a plus The base compensation for this position is at an hourly $17 per hour. **WHO IS** **MATCO** Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent franchised mobile distributors who operate in all 50 states, Puerto Rico, and Canada. Products are also sold to central purchasing operations and other institutional customers through industrial sales representatives and via the internet. Matco is a franchising company, a distribution company, a financing company, a manufacturer of industry leading toolboxes, and a leading supplier of automotive technology solutions employing approximately 600 associates in the United States, Puerto Rico and Canada. For more information on Matco Tools, visit ****************** . BENEFITS Annual bonuses/incentives (depending on position) Immediate company benefits (medical, dental, vision, life, etc.) 401k with company match 401k defined contribution after 1 year of service High level of employee engagement Walking path and gym equipment onsite Food trucks on site during the summer Dress for your day - every day casual/jeans Employee discounts 15 days vacation + 4 floating holidays + 8 paid holidays Paid maternity & paternity leave Tuition reimbursement Student loan payment assistance Hybrid work environment (2 days remote) Annual Day of Caring for employees to volunteer Discounts on tools Annual team building events **WHO IS VONTIER** Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at *************** . \#LI-KS1 \#LI-Remote "Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."
    $17 hourly 56d ago
  • Call Center Agent

    Firma de Reclutamiento En Pr

    Agent Job In San Juan, PR

    Requirements: Minimum High School Diploma Experience in Customer Service, sales and working with production results measurement. Fast in the keyboard and handling of computer systems. Valid driver's license issued in PR. Customer oriented person. Basic level conversational English. Excellent written and oral communication skills Ability to work under pressure, meet goals and deadlines. Availability to work Monday through Saturday 8AM-5PM or 9AM-6PM. Employer with Equal Employment Opportunity
    $17k-20k yearly est. 20d ago
  • University Representative

    Kevane Grant Thornton LLP

    Agent Job In San Juan, PR

    You can become a Kevane Grant Thornton University Representative. We are accepting resumes for our talent database. The University Representatives: Represent the firm in the campuses. Deliver the firm's key messages to the universities and identify talented candidates. Maintain a close relationship with the professors and student's organizations to promote the firm. Principal Function: The University Representative is responsible for assisting the Human Resources Department in increasing and improving the exposition of the Firm in their respective universities and throughout accounting students. The incumbent must demonstrate skills such as: leadership, ethical conduct, self-confidence, excellent interpersonal communication, and familiarization with the Firm environment. Educational Background: The incumbent must comply with the following requirements: Enrolled in a bachelor's degree program in accounting of any university and coursing his/her second year, preferably. Having a 3.30 GPA or more on a scale of 4.00. This average should be maintained during the years of studies. Active member of the Accounting Students Association. Fluent in English and Spanish, written and oral. Kevane Grant Thornton is proud to be an Equal Employment Opportunity and Affirmative Action employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, sexual orientation, gender identity, gender expression, national origin, age, disability status, genetic information, military or veteran status or any other applicable legally protected considerations made unlawful by federal, state, or local laws.
    $18k-28k yearly est. 60d+ ago
  • Large Case Integrated Rep

    UNUM 4.4company rating

    Agent Job In San Juan, PR

    When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: + Award-winning culture + Inclusion and diversity as a priority + Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability + Generous PTO (including paid time to volunteer!) + Up to 9.5% 401(k) employer contribution + Mental health support + Career advancement opportunities + Student loan repayment options + Tuition reimbursement + Flexible work environments **_*All the benefits listed above are subject to the terms of their individual Plans_** **.** And that's just the beginning... With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! **General Summary:** The Unum Senior Account Executive is responsible for contributing to sales goals, through building relationships with other insurance professionals - brokers, financial planners, agents, stockbrokers, consultants, enrollment firms and other Unum sales professionals. The Senior Account Executive is the marketing and technical expert who represents Unum, educating and motivating other professionals to sell our products to their clients with particular focus on selling the full portfolio of integrated products. The Senior Account Executive is responsible for achieving profitable revenue growth through ethical operations and balance of Unum's risk objectives with integrated sales goals attainment. "Existing remote employees and field-based employees are eligible to apply." **Principal Duties and Responsibilities** + Build, maintain and enhance strong producer relationships through superior product and services knowledge, territory management practices, and excellent customer service. + Achieve office and personal sales goals through consultation, negotiations and positioning of Unum offerings within profit and product design guidelines. + Identify and procure new customer sales opportunities in partnership with brokers in territory + Execute on the annual renewal strategy in support of office renewal goals. + Manage the inforce block of business to build new/integrated sales opportunities with existing clients + Manage a high volume quote/sales activity territory with primary focus on mid to large-sized employers + Represent both Group, Dental/Vision and Voluntary products in the local market + Operating within reliable business acquisition and retention processes, effectively utilize technology, financial analysis practices, marketing tools, and the support infrastructure, including full knowledge of the enrollment process to generate successful product and service solutions for our customers. + Effectively understand and collaborate with all Field and Home Office resources in the acquisition and retention of business. + Build strong field sales/service team partnership. Energize the sales, enrollment and service support team by clarifying the broader purpose and mission of their work. Encourage high standards of performance. + Develop solution selling skills by understanding employee benefit challenges and issues facing employers and provide solutions to these challenges. **Job Specifications** + Bachelors degree required + Licensed to solicit insurance in the states within assigned territory (use Field Comp Policy & Practice document for specific details on licensing requirements) + Able to articulate Unum's value proposition as it relates to employee benefits, exhibits a thorough, deep understanding of Unum's products and services + Ability to demonstrate a leadership presence with internal and external partners with strong ability to create relationships and be a team player + Superior interpersonal, communication and presentation skills + Ability to quickly analyze, adapt, incorporate and apply new information and concepts + Strength in applying accurate logic and common sense in making decisions + Ability to excel in a highly charged, fast paced environment, handling multiple, often competing priorities + Excellent time management, organization and project management abilities + Ability to aggregate a variety of statistical data and draw accurate conclusions + Demonstrate a willingness to experiment with new ideas, within acceptable boundaries + Full understanding of underwriting and risk concepts. + Demonstrate a "can-do" spirit, a sense of optimism, ownership and commitment + Ability to travel + Preference for certification as LG Case GR, LG case VB or successful completion of the Management Development Program + Prior qualification for Sales Conference + Balanced production in all products consistent with goal attainment across multiple years + Demonstrated leadership within the office \#LI-FF1 -IN1 Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide. Annual Draw $90,000 - $120,000 This role pays an annual draw in the range above that pays out on a bi-weekly basis. The role is 100% incentive based, so this draw must be validated with actual sales production. Any compensation earned over and above the draw amount will be paid out in bonus 7 times a year. Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans. Company: Unum Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
    $23k-26k yearly est. 60d+ ago
  • Customer Service Representative (Call Center)

    Oriental Bank

    Agent Job In San Juan, PR

    Are you passionate about customer service? Join our Team, we have several Associate, Retail Channels (Call Center) opportunities to serve our customers while providing a best-in-class customer experience and building loyalty. You may work from our Contact Center in Minillas (Bayamon) or Oriental Center (San Juan) Puerto Rico. The Associate, Retail Channels (Call Center), provides prompt, courteous, efficient, and best-in-class customer experience with precision and accuracy adhering to existing, operational, and security practices and procedures established. MAJOR DUTIES & RESPONSIBILITIES: * Delivers a unique customer experience utilizing effective questioning and active listening skills to anticipate and determine customer needs ensuring a high level of satisfaction in adherence to established policies and procedures. * Educate customers on digital channel solutions and self-service applications available for their accounts. * Receives and channels a variety of customer inquiries through our call center to provide service, support, and provide expert advice regarding our products including referring customers to other divisions. * Ensures and promotes that all transactions and inquiries are managed within our compliance and regulatory standards. * Promotes and provides information on the bank's products, services, and channels. Identifies cross-selling opportunities and refers the customer to the appropriate sales team member. * Receives, records, and channels claims, and inquiries from customers or potential customers and provides applicable guidance. * Documents calls and service inquiries in existing bank systems and applications. * Escalates and refers customer matters to next-level management or appropriate operational areas. * Consistently provides the customer with a high level of quality service. * Provides support and services to internal customers and colleagues as required. * Performs other duties as assigned. EDUCATION AND EXPERIENCE: * Associate or Bachelor's degree in Business Administration or related field required. * One (1) year of customer service, call center, or sales experience required. Retail environment preferred. An equivalent combination of education and experience may be considered. * Excellent customer service, interpersonal, problem-solving, and documentation skills are required both verbal and written. * Requires good telephone etiquette, listening, and communication skills. * Understanding of banking or financial products and services preferred. * Detail oriented and able to manage multiple priorities required. * Computer proficiency is required. Knowledge of MS Office and other business applications required. * Bilingual (English and Spanish required). * Availability to work any day of the week based on the established hours of operations, plus flexibility to work overtime according to business needs is required. Oriental is an Equal Opportunity Employer (EEO Employer / Affirmative Action for Females / Disabled / Veterans) Recruitment Privacy Statement Compliance Posters
    $13k-21k yearly est. 60d+ ago
  • Customer Service Rep

    Cai 4.8company rating

    Agent Job In San Juan, PR

    **Job ID Number** R5066 **Employment Type** Full time **Worksite Flexibility** Remote As a Customer Service Representative you will provide first point of contact for our providers, delivering exceptional support and addressing inquiries related to behavioral and physical health services. **Job Description** We are looking for a Customer Service Representative to provide first point of contact for our providers, delivering exceptional support and addressing inquiries related to behavioral and physical health services. This position is a **3 month contract** and **remote** . **Due to end client and project work, candidates must reside in North Carolina.** **What You'll Do** + Respond to provider questions, emails, and calls in a timely and professional manner. + Assist with navigating and resolving a variety of issues, including claims and continuity of care. + Work towards meeting and exceeding call center metrics as monitored by DHHS to avoid liquidated penalties. + Manage a high volume of inbound and outbound calls with efficiency andcourtesy. + Maintain detailed records of interactions, transactions, and comments. + CollaboratewithProvider Relationsand Contracts teams to ensure seamless service. + Contribute to team efforts by accomplishing related results as needed. **What You'll Need** Required: + High school diploma or equivalent; higher education or certifications inhealthcareorcustomer servicepreferred. + Experience incustomer service, ideally in ahealthcaresetting. + Strongcommunication skills, both verbal and written. + Ability to handle stressful situations with patience and professionalism. + Proficiency with computers and typical office software. + Knowledge ofhealthcare systemsand terminology is a plus. + Flexibility to work holidays and extended hours as required by the Department. **Physical Demands** + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards. + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor **Reasonable Accommodation Statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111. **Equal Employment Opportunity Policy Statement** It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
    $13k-22k yearly est. 4d ago
  • Customer Service Representative

    Telemedik

    Agent Job 6 miles from San Juan

    Description: As a Customer Service Representative, you will be responsible for providing phone guidance to customers and/or insured individuals, according to their requests and needs, ensuring resolution on the first contact. You will be a key part of the service experience by offering professionalism, courtesy, and excellence. Essential Duties: Confers with enrollees by telephone to provide information about services of their respective healthcare insurance plan. Provides orientation, support and education services on non-clinical matters related to different plan coverage's and promotions. Manages incoming calls and refer calls to the appropriate resources according to the enrollee specific needs. Documents records transactions, recording details of inquiries, as well as actions taken. Refers unresolved customer grievances to his/her supervisor or to designated departments for further investigation. Provides support to other projects of Contact Center. Conducts phone interviews (outbound calls) to enrollees regarding services, satisfaction levels and follow up activities. Participates in trainings and development sessions. Ensures confidentiality and compliance with all state and federal regulations applicable to Health Call Centers; including HIPAA and internal policy for disposing of confidential information material. Notifies any expose of Protected Health Information to the supervisor immediately. Complies with medullar & functional trainings; and all procedures established by regulatory agencies, contractual requirements and any applicable certification standards (including but not limited to URAC, among others). Requirements: Minimum of one (1) year of Customer Service experience. High School Diploma completed and/or university credits (preferred). Advanced knowledge in computer applications and/or Microsoft Office. Customer service-oriented and committed. Excellent verbal and written communication skills. Fast documentation and internet navigation. Availability for rotating shifts of up to 8 hours (including weekends/holidays), Monday to Sunday from 7:00 am - 7:00 pm. What are the benefits of being part of our team as a Service Representative in the Health field? Training in service, regulatory aspects, and health. 24/7 telemedicine service. Employee health and wellness programs Opportunity for growth and development. Contribute to the health and well-being of the population. Benefits of paid leave Job Type: Full-time or Part-time Workplace: On-site job in Guaynabo or Mayagüez, PR EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER - (EEOC)
    $13k-21k yearly est. 13d ago
  • Case Review Representative

    Oncohealth 3.4company rating

    Agent Job 6 miles from San Juan

    OncoHealth is a leading digital health company dedicated to helping health plans, employers, providers, and patients navigate the physical, mental, and financial complexities of cancer through technology enabled services. Supporting more than 14 million people in the US and Puerto Rico, OncoHealth offers digital solutions for treatment review and virtual care across all cancer types. About the Role The Case Review Representative serves as a one-stop shop and intake of all calls (members and providers). Resolves tier one issues (user resets, provider data management, fax and letter receipt, general questions). Primary Responsibilities * Flexible to work rotational shifts inside our office hours from 8:00 a.m. - 8:00 p.m. EST to cover the operational needs of the company. Shifts can range anywhere between Monday - Friday 8:00 am to 8:00 pm EST and Saturdays 8:30 am - 5:00 pm EST (Office hours may change/extend upon operational needs) * Fax intake and labeling * Triage and manage inbound calls, routing case specific calls to an appropriate team member, and resolving tier 1 level issues * Triage and manage inbound emails from health plan clients, routing case specific emails to an appropriate team member, and resolving tier 1 level issues * Add and maintain provider records in Salesforce/MATIS * Process modifications with change to facility when assigned * Reset and issue provider credentials (un/pw) * Triage claims processing issues to health plans as needed * Quality Performance Program Outreach when assigned * Prepare and mail letters on weekends when assigned About You * College degree or relevant experience preferred * Fully Bilingual (English and Spanish) * A minimum of 2 years of administrative experience and/or customer service or relevant educational attainment required * Must possess the ability to lead and develop a department and staff to achieve organizational goals * Skills for implementation of systems for program effectiveness and productivity required * Systems/Tools: MS Office Suite proficient About the Location OncoHealth is committed to remote, hybrid or in office work options. Our Team in Puerto Rico reports to the office at least 2 times per month (advance notice provided) and can work remotely from home the rest of the days. Employees are welcome to work from the office every day if wanted. Our Culture Taking ownership of quick action, critically thinking through the needs, and working well with others are key competencies of team member success. Our leadership is dedicated to building a culture based on respect, clinical excellence, innovation - all with a focused mission of putting patients first! We offer a full benefit package on your first day, along with a company bonus. You may visit or work from our very modern and engaging offices, and experience a fun, collaborative environment where social activities and community events matter. We enjoy being together! OncoHealth is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All employment decisions are based on qualifications, merit, and business need. The Opportunity The cost of cancer related medical services and prescription drugs in the United States is expected to reach $246 billion by 2030. OncoHealth has enjoyed rapid growth over the past 3 years and seeks smart, collaborative people to join its team. We have just under 250 team members, so we can move swiftly but precisely to the market needs of our customers. Strongly backed financially by Arsenal Capital Partners & McKesson Corporation, we remain in an investment and growth mode. This means we are open-minded to how we get the work done - now is the perfect time to talk to us! Our Current Solutions Through the use of OncoHealth's utilization management system, OneUM, our customers can use a single e-Prior Authorization portal for all oncology drug request and treatments. Our system improves quality of care, reduces provider abrasion and gives health plans visibility into the total cost of oncology treatment. OncoHealth offers Oncology Insights Pro, an analytic software solution that enables health plans to use data and analytics to improve oncology programs. Using real world data, our engineers normalize data to create analytic dashboards with drill down compatibilities. The data is the paired with expert guidance providing the strategies an insight needed to keep up with the continuing evolving cancer treatment landscape. OncoHealth offers Pharmacy Consulting services to health plans and pharmaceutical companies. New cancer treatments are entering the market at an unrelenting pace. Since 2018, the FDA approved 121 new cancer applications including 49 novel cancer drug entities. Our Board-Certified Oncology Pharmacologists can help health plans update drug policies, offer utilization management and formulary advice, and development training for staff. OncoHealth's latest offering is Iris, a digital telehealth platform that delivers personalized, oncology-specific support to navigate the physical symptoms and emotional challenges caused by cancer and cancer treatment. Powered by technology, staffed 24X7, and delivered with empathy, Iris allows patients to connect with trained oncology experts and receive personalized, oncology-specific telehealth support.
    $20k-25k yearly est. 60d+ ago
  • Front Desk Agent - Melia Orlando Hotel

    Melia Hotels International S.A

    Agent Job 31 miles from San Juan

    "The world is yours with Meliá" Continuing at Meliá means advancing on a journey without borders, seizing the unlimited growth and development opportunities that our global family offers you. It's knowing that the world is yours and that your chances to work in various countries are within your reach, all while still being part of our great family. It is experiencing one of the most exciting journeys of your life, a journey where personal and professional growth will accompany you at every step. Are you ready to take the reins of your professional career and explore new inspiring opportunities within Meliá? REMEMBER: Before applying, you must inform your direct supervisor and/or Hotel Director, and your HR manager of your interest in participating in the internal selection process. Your line manager will not have the authority to authorize or halt your application, but must be properly informed. FRONT DESK AGENT Meliá Orlando Celebration Hotel Celebration, Florida "The world is yours with Meliá" Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? In a company as large as your world, all that is missing is YOU. Essential Duties: * Check-in and check-out hotel guests in a timely and professional manner. * Process all payments according to established procedures. * Welcome guests in a friendly, prompt and professional manner. * Register guests, issue room keys, and provide information on hotel services and room location. * Answer telephones in a prompt and courteous manner. * Up-sell rooms when possible, to maximize hotel revenue. * Accurately process all credit card transactions in accordance with established procedures. * Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. * Respond appropriately to guest complaints. * Direct any guest requests to the appropriate departments and/or our service application. * Make appropriate service recovery gestures in order to ensure total guest satisfaction. * Book guest reservations for individuals that are requested either by phone or from within the hotel. * Process cancellations, revisions, and information updates on changes. * Perform other duties as assigned. * Record incoming packages, mail and promptly notify guests. * Be an Ambassador of our Meliá Rewards loyalty program (sign up, grant benefits and redeem points). General Duties * Know your work schedule and follow it with a high degree of reliability. * Promote and apply teamwork skills at all times. * Maintain a clean, neat, and orderly work area. * Utilize protective equipment, when applicable. * Promote the hotel through goodwill, courtesy, and a positive attitude. * Continue to learn and grow in your position. * Comply with hotel policies, procedures, uniform and grooming standards. This brief job description/responsibilities and/or duties are not intended to be ALL responsibilities or qualifications of the job. EEO/M/F/D/V Minimum Requirements: * Front Desk/Guest Services Agent experience at a hotel/resort preferred * Flexible schedule is required; must be available to work various shifts including mornings, evenings, weekends and/or holidays * Must be able to read, write and speak English. Other languages preferred. * Ability to understand guests' service needs. * Ability to be well organized, maintain concentration and think clearly when multi-tasking and providing service to multiple guests and/or clients within any given period of time. * Ability to focus on details. * Ability to work cohesively with co-workers as part of a team. Only candidates with authorization to work in the U.S.A. will be considered. At this time, no monetary relocation assistance is available. At Meliá we are all VIP Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want. Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company. Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible. If you want to be "Very Inspiring People", follow us on: INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR
    $26k-31k yearly est. 60d+ ago
  • Construction Representative - Ft Buchanan, PR

    Accura Engineering & Consulting Services 3.7company rating

    Agent Job 47 miles from San Juan

    Construction Representative - Fort Buchanan, PR ***Work Location: Ft. Buchanan, Puerto Rico*** Salary: Based on experience and will be discussed with manager in interview REQUIREMENT- Must be a US Citizen and must pass a federal background review and drug screen Duties/Responsibilities: Delivers surveillance reports on all phases of construction for compliance with plans and specifications in respect to workmanship, materials, installation, and construction methods to government personnel. Supports investigation and preparation of change orders. Develops detailed inspection requirements and control methods. Observes and investigates construction phases for compliance with schedules, specifications, and shop drawings. Identifies problems, recommends changes, and assesses the need for contract modifications. Performs inspections and completes daily site reports. Include comments and monitoring of progress, work activities, safety issues and subcontractor manpower in the reports. Assists in all phases of the contract modification process. Reviews and analyzes contractor plans and technical submittals for approval action, including progress schedules, environmental, safety and quality control programs, certifications and shop drawings. Monitors scheduled progress of all construction activities and phases of construction and advises the project team of potential delay. Performs other duties as assigned. Education/Experience: High School Diploma/GED minimum; Construction related degree, preferred Minimum of 7 years of applicable experience on construction contract administration and inspection projects on large complex multimillion dollar federal projects, Department of Defense or USACE preferred Experience using RMS 3.0, preferred Experience with three-phase inspection process Experience with OSHA and EM 385-1-1 USACE Safety Manual, preferred Experience with relevant construction / building codes is needed. Benefits: Competitive salary based on experience. Comprehensive health, dental, and vision insurance. Retirement savings plan with company match. Paid time off and holidays. Professional development and career advancement opportunities. A supportive and collaborative work environment. Equal Opportunity Employer (U.S.) all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Accura uses E-Verify in its hiring practices to achieve a lawful workplace. *******************
    $21k-30k yearly est. 2d ago
  • Account Management Agent

    Bright Holdings

    Agent Job In San Juan, PR

    Job Details San Juan Office - San Juan, PRDescription The Account Management Agent will be responsible for the following up on missing documentation, scheduling of site surveys and installs, calendar and schedule management, system turn-on, exceptional customer service, and other responsibilities as Company may request from time to time. Starting pay ranges from $9-$10 This is an entry-level position. We are looking for someone who is: Bi-lingual A team player Quick learner Able to multitask Friendly Customer Service oriented Qualifications We offer: Health Dental Vision PTO Paid holidays Friends and family discounts Incentives for greening and improving your life We offer talented, motivated individuals growth opportunities to realize their potential in leadership roles We look forward to meeting you! We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, familial status, gender identity, national origin, veteran or disability status, or any other protected class.
    $9-10 hourly 60d+ ago
  • Reservations Sales Agent

    Rio Mar Hospitality Management

    Agent Job 19 miles from San Juan

    The Reservations Sales Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to Wyndham standards. Education & Experience High School diploma or equivalent required. Experience in a hotel is required. College course work in related field helpful. Physical Requirements Flexible and long hours sometimes required. Sedentary work - Exerting up to 10 pounds of force occasionally, and/or negligible amounts of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Fundamental Requirements Answer all incoming calls promptly, in an attentive, courteous and efficient manner. Answer guest inquiries about hotel services, facilities and hours of operation. Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible. Enter reservations into the computer according to standard operating procedures. Communicate and work closely with the Sales Department to build group blocks and enter group bookings. Maintain availability calendar and communicate all relevant information to the Front Desk staff. Maintain accurate files and reports
    $35k-38k yearly est. 60d+ ago
  • Account Management Agent

    Bright Holdings

    Agent Job 7 miles from San Juan

    Job Details San Juan Warehouse - BAYAMON, PR The Account Management Agent will be responsible for the following up on missing documentation, scheduling of site surveys and installs, calendar and schedule management, system turn-on, exceptional customer service, and other responsibilities as Company may request from time to time. Starting pay ranges from $9-$10 This is an entry-level position. We are looking for someone who is: Bi-lingual A team player Quick learner Able to multitask Friendly Customer Service oriented We offer: Health Dental Vision PTO Paid holidays Friends and family discounts Incentives for greening and improving your life We offer talented, motivated individuals growth opportunities to realize their potential in leadership roles We look forward to meeting you! We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, familial status, gender identity, national origin, veteran or disability status, or any other protected class.
    $9-10 hourly 60d+ ago
  • Construction Representative - Ft Buchanan, PR

    Accura Engineering 3.7company rating

    Agent Job In San Juan, PR

    Construction Representative - Fort Buchanan, PR ***Work Location: Ft. Buchanan, Puerto Rico*** Salary: Based on experience and will be discussed with manager in interview REQUIREMENT- Must be a US Citizen and must pass a federal background review and drug screen Duties/Responsibilities: Delivers surveillance reports on all phases of construction for compliance with plans and specifications in respect to workmanship, materials, installation, and construction methods to government personnel. Supports investigation and preparation of change orders. Develops detailed inspection requirements and control methods. Observes and investigates construction phases for compliance with schedules, specifications, and shop drawings. Identifies problems, recommends changes, and assesses the need for contract modifications. Performs inspections and completes daily site reports. Include comments and monitoring of progress, work activities, safety issues and subcontractor manpower in the reports. Assists in all phases of the contract modification process. Reviews and analyzes contractor plans and technical submittals for approval action, including progress schedules, environmental, safety and quality control programs, certifications and shop drawings. Monitors scheduled progress of all construction activities and phases of construction and advises the project team of potential delay. Performs other duties as assigned. Education/Experience: High School Diploma/GED minimum; Construction related degree, preferred Minimum of 7 years of applicable experience on construction contract administration and inspection projects on large complex multimillion dollar federal projects, Department of Defense or USACE preferred Experience using RMS 3.0, preferred Experience with three-phase inspection process Experience with OSHA and EM 385-1-1 USACE Safety Manual, preferred Experience with relevant construction / building codes is needed. Benefits: Competitive salary based on experience. Comprehensive health, dental, and vision insurance. Retirement savings plan with company match. Paid time off and holidays. Professional development and career advancement opportunities. A supportive and collaborative work environment. Equal Opportunity Employer (U.S.) all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Accura uses E-Verify in its hiring practices to achieve a lawful workplace. *******************
    $21k-30k yearly est. 7d ago
  • Front Desk/Reservations/PBX Agent

    Rio Mar Hospitality Management

    Agent Job 19 miles from San Juan

    The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Education & Experience College course work in related field helpful. Experience in a hotel or a related field preferred. High School diploma or equivalent required. Computer experience required. Customer Services experience preferred. Physical Requirements Flexible and long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift.
    $26k-31k yearly est. 60d+ ago

Learn More About Agent Jobs

How much does an Agent earn in San Juan, PR?

The average agent in San Juan, PR earns between $19,000 and $75,000 annually. This compares to the national average agent range of $19,000 to $72,000.

Average Agent Salary In San Juan, PR

$38,000

What are the biggest employers of Agents in San Juan, PR?

The biggest employers of Agents in San Juan, PR are:
  1. The Enterprise
  2. Bright Holdings
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