Agent Jobs in Pooler, GA

JOB PURPOSE Assist customers in initiating their purchases. Provide the highest level of customer service to maintain a positive buying experience. DUTIES AND RESPONSIBILITIES Assist customers with their purchasing selections of, but not limited to the following items: firearms, class III items, ammunition, tactical, hunting, fishing, outdoor equipment, as well as men's and women's apparel. Provide outstanding customer service. Greet customers in a timely matter as they approach your work area. Resolve customer issues to the best of your ability. Maintain the store in all of which will include sweeping, dusting, restocking, fronting, etc. Must be able to complete Federal Firearms Transfer Records (4473) and other related documents with 100% accuracy. Maintain a high working knowledge of product offerings to best advise customers in their purchasing decision. Remain impartial when making a sale, do not let personal bias negatively influence the outcome of the transaction. Efficiently close sales to meet overall store sales goals. Reports directly to store manager but frequently given daily duties or instruction from the Department Lead. A commitment to following directions is required. All other duties as assigned. QUALIFICATIONS High school diploma or GED Previous sales or customer service experience. High attention to detail. Working knowledge of 4473 paperwork and the FBI NICS system preferred. Strong problem-solving skills, and able to deal with high customer volume. Cash handling and previous cash register experience is a plus. Strong interpersonal skills, including effective communication both orally and written. Ability to lead, motivate, mentor, communicate and generally interact with people in a positive way. Positive attitude, goal driven, customer service oriented, and focused on overall strategic picture of the organization. WORKING CONDITIONS This position may require regular evening and weekend work and may include holidays as well. You may have to deal with challenging customers from time to time. PHYSICAL REQUIREMENTS Employee may experience the following physical demands for extended periods of time: Reading, writing, and speaking on all necessary forums, hearing, standing, walking, lifting up to 70lbs, climbing, stooping and sitting. DIRECT REPORTS Not Applicable. Must be at least 18 years old.

Come and work for Envoy Air, an American Airlines Group Company, at SAV and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. Pay rate: $16.29 Responsibilities What's in it for you? Travel for free with your family and friends on flights across the American Airlines global network. Comprehensive benefits package which includes health, dental, prescription, and vision coverage so you stay healthy. Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment. In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level. Both full-time and part-time positions available. Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever. Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert. What you will be doing! Load, unload and sort freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals. No need for a gym membership as you will be getting your workout in by lifting luggage throughout your shift. Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination. Tired of being stuck inside all day? As a Ramp Agent, you will enjoy the fresh air while working outside in all weather conditions. This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company! Qualifications Requirements: Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds. Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license; some license restrictions may prohibit a candidate from being considered for this role. 18 years or older. High school diploma, GED, or international equivalent. Ability to pass a pre-employment drug screen and background check. Authorized to work in U.S. without sponsorship. Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. #EnvoyOversight We can recommend jobs specifically for you! Click here to get started.

Join Our Team of Destinations Specialists and Travel Experts! Are you passionate about creating unforgettable travel experiences? Do you have a knack for planning and a love for adventure? We want YOU to join our team as a Destinations Specialist, Travel Concierge, Cruise and Trip Planner, and Honeymoon and Destination Wedding Consultant! About Us: We are dedicated to providing personalized and exceptional travel services. Our mission is to turn our clients' travel dreams into reality with meticulous planning and expert advice. Position Overview: As a member of our team, you will: Destinations Specialist: Research and recommend unique and exciting travel destinations, crafting customized itineraries that cater to our clients' desires and preferences. Travel Concierge & Cruise Planner: Offer comprehensive travel concierge services, managing all aspects of travel arrangements from booking to special requests. Plan and coordinate cruise vacations, ensuring a seamless and memorable experience for our clients. Honeymoon & Destination Wedding Consultant: Assist couples in planning their perfect honeymoon or destination wedding, providing expert advice and handling every detail to create a stress-free and romantic experience. What We're Looking For: Passion for Travel: A deep love for exploring new places and cultures. Customer Focus: A strong commitment to providing exceptional customer service. Attention to Detail: Meticulous and organized, with the ability to manage multiple tasks simultaneously. Experience: Prior experience in travel planning, hospitality, or a related field is a plus but not a must. Why Join Us? Dynamic Work Environment: Be part of a passionate and dedicated team. Professional Development: Opportunities for continuous learning as well as unlimited certifications and accreditations available. Travel Perks: Enjoy travel discounts as well as other perks and benefits as part of the travel industry. How to Apply: If you're ready to help others explore the world and create memories that last a lifetime, we want to hear from you!

LGG INDUSTRIAL LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America. We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best. Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information, please visit ********************* ABOUT THIS OPPORTUNITY Role Profile Position: Customer Sales & Service Representative Job Location: Savannah Job Type: Full-Time Status: Non-Exempt Summary of the Role The function of the Customer Sales and Service Representative is to provide direct support to the Branch Operations Managers and Sales Representatives in the ongoing development of existing and prospective LGG Industrial customers to ensure that the Branch is able to meet its growth targets. Responsibilities Must maintain 100% commitment to safety policies and procedures. Partners with Sales Representatives to provide sales quotes Processes incoming inquiries into company sales system Quotes customers using working knowledge of product Successfully achieves budgeted Branch sales goals Assists A/R personnel in creating and establishing new accounts and follows up on collections Coordinates with Sales Representatives and Branch management to keep account activities updated Monitors delivery date commitments and expedites where appropriate Monitors customer specific inventory for sales order fulfillment Builds and maintains strong internal and external relationships Provides technical/service support to account management, branch management and internal and external customers Skills and Abilities Possess excellent customer service skills Ability to interact with customers and team-members in a professional manner Ability to work independently and prioritize responsibilities Must have excellent communication skills, both oral and written Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure Must be able to perform calculations using whole numbers, fractions and decimals. Basic computer skills including MS Word, Excel, internet and email Must be able to successfully utilize the company software Minimum Qualifications: 18 years of age or older Minimum of 1 year Business to Business Customer Service Experience High School Diploma or Equivalent Basic computer skills including MS Word, Excel, internet and email Ability to perform basic math Ability to work overtime, as required Reliable transportation is a must Preferred Qualifications: 1-3 years of customer service experience in industrial distribution Previous experience utilizing an ERP system Product knowledge in hose, gasket and conveyor systems a plus Total Rewards Competitive compensation plan, with a bonus potential of 5% of salary Health Benefits: medical, dental, vision, short term and long-term disability - available 1st of month following the date of hire 401k with company match Paid vacation, holidays and sick time Equal Opportunity Employer We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, genetics, gender identity, national origin, veteran or disability status. Qualified Candidates Only. Although we appreciate your interest, only those selected for an interview will be contacted. We will be accepting applications for this role through October 18, 2024.

LGG INDUSTRIAL LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America. We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best. Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information, please visit ********************* ABOUT THIS OPPORTUNITY Role Profile Position: Customer Sales & Service Representative Job Location: Savannah Job Type: Full-Time Status: Non-Exempt Summary of the Role The function of the Customer Sales and Service Representative is to provide direct support to the Branch Operations Managers and Sales Representatives in the ongoing development of existing and prospective LGG Industrial customers to ensure that the Branch is able to meet its growth targets. Responsibilities Must maintain 100% commitment to safety policies and procedures. Partners with Sales Representatives to provide sales quotes Processes incoming inquiries into company sales system Quotes customers using working knowledge of product Successfully achieves budgeted Branch sales goals Assists A/R personnel in creating and establishing new accounts and follows up on collections Coordinates with Sales Representatives and Branch management to keep account activities updated Monitors delivery date commitments and expedites where appropriate Monitors customer specific inventory for sales order fulfillment Builds and maintains strong internal and external relationships Provides technical/service support to account management, branch management and internal and external customers Skills and Abilities Possess excellent customer service skills Ability to interact with customers and team-members in a professional manner Ability to work independently and prioritize responsibilities Must have excellent communication skills, both oral and written Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure Must be able to perform calculations using whole numbers, fractions and decimals. Basic computer skills including MS Word, Excel, internet and email Must be able to successfully utilize the company software Minimum Qualifications: 18 years of age or older Minimum of 1 year Business to Business Customer Service Experience High School Diploma or Equivalent Basic computer skills including MS Word, Excel, internet and email Ability to perform basic math Ability to work overtime, as required Reliable transportation is a must Preferred Qualifications: 1-3 years of customer service experience in industrial distribution Previous experience utilizing an ERP system Product knowledge in hose, gasket and conveyor systems a plus Total Rewards Competitive compensation plan, with a bonus potential of 5% of salary Health Benefits: medical, dental, vision, short term and long-term disability - available 1st of month following the date of hire 401k with company match Paid vacation, holidays and sick time Equal Opportunity Employer We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, genetics, gender identity, national origin, veteran or disability status. Qualified Candidates Only. Although we appreciate your interest, only those selected for an interview will be contacted. We will be accepting applications for this role through October 18, 2024.

JOB PURPOSE Assist customers in initiating their purchases. Provide the highest level of customer service to maintain a positive buying experience. DUTIES AND RESPONSIBILITIES Assist customers with their purchasing selections of, but not limited to the following items: firearms, class III items, ammunition, tactical, hunting, fishing, outdoor equipment, as well as men's and women's apparel. Provide outstanding customer service. Greet customers in a timely matter as they approach your work area. Resolve customer issues to the best of your ability. Maintain the store in all of which will include sweeping, dusting, restocking, fronting, etc. Must be able to complete Federal Firearms Transfer Records (4473) and other related documents with 100% accuracy. Maintain a high working knowledge of product offerings to best advise customers in their purchasing decision. Remain impartial when making a sale, do not let personal bias negatively influence the outcome of the transaction. Efficiently close sales to meet overall store sales goals. Reports directly to store manager but frequently given daily duties or instruction from the Department Lead. A commitment to following directions is required. All other duties as assigned. QUALIFICATIONS High school diploma or GED Previous sales or customer service experience. High attention to detail. Working knowledge of 4473 paperwork and the FBI NICS system preferred. Strong problem-solving skills, and able to deal with high customer volume. Cash handling and previous cash register experience is a plus. Strong interpersonal skills, including effective communication both orally and written. Ability to lead, motivate, mentor, communicate and generally interact with people in a positive way. Positive attitude, goal driven, customer service oriented, and focused on overall strategic picture of the organization. WORKING CONDITIONS This position may require regular evening and weekend work and may include holidays as well. You may have to deal with challenging customers from time to time. PHYSICAL REQUIREMENTS Employee may experience the following physical demands for extended periods of time: Reading, writing, and speaking on all necessary forums, hearing, standing, walking, lifting up to 70lbs, climbing, stooping and sitting. DIRECT REPORTS Not Applicable. Must be at least 18 years old.

The Palmetto Dunes Tennis & Pickleball Center is looking for a friendly, and enthusiastic individual to join our team. As a Tennis & Pickleball Reservationist, you will be responsible for providing exceptional customer service from reservation to check-in. ESSENTIAL JOB FUNCTIONS Keep a professional attitude and appearance, striving for complete customer satisfaction. Answer phones using courteous, professional tones. Reserve court times, lessons, clinics and round robins. Police tennis & pickle ball courts and enforce guest dress etiquette. Inform guests of all PDTC clinics and programs. Check in guests and take payment for court time, lessons, clinics, round robins and merchandise. Have knowledge of tennis & pickle ball programs, clothing and equipment in order to inform customers and answer their questions. Check in, tag, hang up and put on floor any and all merchandise. Restock and keep organized merchandise on floor. Keep track of low levels of merchandise. Balance cash register twice daily, including cash, checks and house charges. Close cash register and transmit data daily. Perform quarterly inventory. Keep building safe and secure. Help train new hires on all procedures. Reservationists responsible for scheduling and maintaining reservations in the Court Reserve platform. Perform other duties as requested by the supervisor. Requirements GENERAL QUALIFICATIONS: EXPERIENCE, KNOWLEDGE, SKILLS Excellent communication and time management skills Ability to initiate a conversation. Ability to up sell customers. Understanding of Microsoft Office preferred Previous knowledge of tennis facility daily practices preferred, but not required. Previous knowledge of Court Reserve preferred, but not required EDUCATION/LICENSURE/CERTIFICATIONS High School Diploma or equivalent preferred SENSORY/PHYSICAL/MENTAL REQUIREMENTS Will stand for long periods of time. Bending/Stooping/Climbing/Walking/Reaching/Grasping/Repetitive Motions/Visual Activity Frequently lifts/carries up to 15lbs. Occasionally lifts/carries up to 30lb. Continual use of manual dexterity. Varying schedule to include holiday and weekends.

An inspiring career awaits you! The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired! Grand Performers may enjoy a range of benefits, including: Marriott Employee Discounts Worldwide Competitive Wage & Discretionary Bonus Program Medical, Dental, Vision Insurance Company-Sponsored Life Insurance Short & Long-Term Disability Insurance Tuition Reimbursement Program 401(K) with Discretionary Company Matching Contributions Employee Assistance Program JOB SUMMARY The overall objective and purpose of the Front Office Agent position are to provide a warm welcome and hospitable service to our guests. The incumbent is responsible for ensuring a seamless arrival and departure experience and respond efficiently to guest requests. They are to provide the highest level of service in support of the company's mission, core values, standards, and goals. CORE RESPONSIBILITIES Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature May assist in housekeeping duties such as cleaning public areas and guest laundry. Maintain the integrity of the guests' privacy, including confidentiality of personal information and key control Process check-ins, check-outs, and room assignments Coordinate with Housekeeping to track readiness of rooms for check-in Communicate parking procedures to guests and visitors and dispatch bell/valet attendants as needed Post guest charges and payments, process no-shows, and adjust disputed charges Run daily reports and contingency lists. Conduct bucket checks to ensure accuracy Verify rate codes and make appropriate adjustments on guest' invoices Block and unblock rooms according to the hotel's need Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette Process and respond to wake-up calls according to the standard operating procedure Notify guests of messages and record them legibly and completely Maintain knowledge of room types, hotel amenities and features, hours of operation, and area attractions Respond promptly to questions, concerns, and special requests. The follow-up to ensure the guest is satisfied Log guest requests and concerns according to the standard operating procedure. Communicate with departments promptly Solve problems proficiently Demonstrate effective sales techniques to upsell rooms, amenities, and products Maintain a neat and organized work area Maintain the integrity of Company proprietary information and protect Company assets Maintain complete knowledge in the use of all office equipment, property management systems, and access according to specifications Maintain complete knowledge and comply with company policies and procedures Maintain neat, clean, and professional appearance according to standards Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs. Develop and maintain a positive working relationship and support the team to achieve our goals Attend required training and meetings All other duties as assigned, planned or un-planned KNOWLEDGE, SKILLS, AND ABILITIES Ability to perform all tasks at the front desk and proficiently use job-related software, property management systems, and office equipment Ability to remain calm in various situations, use sound judgment and effectively solve problems Ability to read and interpret documents such as safety rules and procedural manuals Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades, and percentages Strong written, verbal, and interpersonal skills Comprehensive knowledge of office equipment and property management systems MINIMUM QUALIFICATIONS Bachelor's degree in Business or related training equivalent - required 1+ year of relevant work experience in similar scope and title - required Experience within luxury brand/markets - required Student or graduate of hotel management - preferred SUPERVISORY RESPONSIBILITIES None WORK ENVIRONMENT Must be comfortable working in a shared space, with constant noise, without the use of a private office. Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration. Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice. PHYSICAL DEMANDS While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, stand, stoop, bend and crouch up to 8 hours daily. Push, pull, and lift up to 50 lbs. While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation, which require sitting, waiting, and standing for long and short periods of time. The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are looking for 4X10 Customer Service Agents to support inbound customer service, help desk, and back-office processing for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, and assist callers with products and process-related inquiries while professionally representing some of the most recognizable brands in the world. There are a wide variety of project openings available. Schedules vary by site and program. This role is a great opportunity for you to jumpstart your career, and with our industry-leading training, you are sure to grow. Prior contact center experience isn't required; candidates experienced in customer service industries, such as servers, bartenders, and retail associates, are encouraged to apply! To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. -------------- POSITION RESPONSIBILITIES WHAT DOES A 4X10 CUSTOMER SERVICE REPRESENTATIVE DO? We improve the customer's experience, providing exceptional solutions to simple requests. Apply the latest customer service techniques and learn our account management systems. You may manage a few accounts, but your main responsibility is self-improvement so you can grow with our team! Key Responsibilities: Assist customer with their service inquiries Learn the common requests and solutions Improve the customer's experience Utilize our service techniques and systems Escalate customer dissatisfaction to proper channels Increase your skills with every interaction In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day! CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem-solving, and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations-and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

We are seeking a dedicated, self-motivated individual to join our team as a Travel Agent. This 100% remote position requires excellent customer service skills and the ability to work independently. No prior experience is necessary-training and credentials are provided! Key Responsibilities: Deliver exceptional customer service with attention to detail and accuracy. Assist clients in planning and booking their travel arrangements, including flights, cruises, hotels, resorts, rental cars, and theme parks. Stay up to date on client needs and ensure all travel information is accurate. Complete required certifications and ongoing training promptly. Research and secure the best travel options and pricing to meet client preferences. Plan and promote travel accommodations and experiences. Requirements: Must be 18 years or older. Reside in the United States. Reliable internet access with a smartphone and/or computer. Ability to read, write, speak, and understand English. Strong organizational skills. Customer service experience is preferred but not required. Benefits: Opportunities for career growth and business development. Earn your own IATA number. Access to discounted travel and familiarization (FAM) trips. Flexible working hours to fit your lifestyle. Start your journey in the travel industry and help clients create unforgettable experiences-all from the comfort of your home!

CONSIDER A CAREER WITH US! SELL EXCITEMENT - SELL HONDA ! COME AND ENJOY WORKING ON THE BEAUTIFUL ATLANTIC COASTAL PLAIN! We are HILTON HEAD HONDA, a part of the fast growing Group 1 Automotive , a leader in automotive retail and service. We are looking to add talented Internet Sales Department and Incoming Phone Sales Agents to our team of professionals. Due to customer demand our dealership is expanding so we need to add a Internet Sales Department and Incoming Phone Sales Agent to work with our award-winning team representing the Honda brand! Our Internet Sales Department and Incoming Phone Sales Agents should be passionate about customer service and enjoy interacting with people throughout the working day. Automotive vehicle sales experience is not required. We are looking for outgoing individuals that can interact with our customers via phone and email. Starting pay $16.00 per hour Plus Bonuses. In addition to competitive pay, we offer... Health Insurance Dental insurance Vision, Life, Disability insurance 401(k) plan with company match Paid vacation Employee Stock Purchase Plan Employee Vehicle Purchase Program Professional work environment, with job training and advancement opportunities Responsibilities Handle inbound leads (phone, internet) and direct to appropriate contact Contact present customers (phone, email) to maintain and improve customer loyalty Develop pipeline of sales and service business opportunities (partnerships, etc.) leads through Work with sales department to develop sales strategies and techniques Research and stay current in consumer and industry trends Communicate industry news and trends to management and dealership employees Outstanding Customer Service Qualifications Auto dealership retail experience a plus Auto dealership Internet or Business Development Center (BDC) experience Previous call center experience a plus Superior communication and customer service skills Excellent follow-through skills Solid working knowledge of the Internet Familiarity with automotive financing Maintaining a positive, can-do attitude Group 1 is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend. *All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment* We are an Equal Employment Opportunity Employer

An inspiring career awaits you! The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired! Grand Performers may enjoy a range of benefits, including: Marriott Employee Discounts Worldwide Competitive Wage & Discretionary Bonus Program Medical, Dental, Vision Insurance Company-Sponsored Life Insurance Short & Long-Term Disability Insurance Tuition Reimbursement Program 401(K) with Discretionary Company Matching Contributions Employee Assistance Program JOB SUMMARY The overall objective and purpose of the Front Office Agent position are to provide a warm welcome and hospitable service to our guests. The incumbent is responsible for ensuring a seamless arrival and departure experience and respond efficiently to guest requests. They are to provide the highest level of service in support of the company's mission, core values, standards, and goals. CORE RESPONSIBILITIES Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature May assist in housekeeping duties such as cleaning public areas and guest laundry. Maintain the integrity of the guests' privacy, including confidentiality of personal information and key control Process check-ins, check-outs, and room assignments Coordinate with Housekeeping to track readiness of rooms for check-in Communicate parking procedures to guests and visitors and dispatch bell/valet attendants as needed Post guest charges and payments, process no-shows, and adjust disputed charges Run daily reports and contingency lists. Conduct bucket checks to ensure accuracy Verify rate codes and make appropriate adjustments on guest' invoices Block and unblock rooms according to the hotel's need Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette Process and respond to wake-up calls according to the standard operating procedure Notify guests of messages and record them legibly and completely Maintain knowledge of room types, hotel amenities and features, hours of operation, and area attractions Respond promptly to questions, concerns, and special requests. The follow-up to ensure the guest is satisfied Log guest requests and concerns according to the standard operating procedure. Communicate with departments promptly Solve problems proficiently Demonstrate effective sales techniques to upsell rooms, amenities, and products Maintain a neat and organized work area Maintain the integrity of Company proprietary information and protect Company assets Maintain complete knowledge in the use of all office equipment, property management systems, and access according to specifications Maintain complete knowledge and comply with company policies and procedures Maintain neat, clean, and professional appearance according to standards Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs. Develop and maintain a positive working relationship and support the team to achieve our goals Attend required training and meetings All other duties as assigned, planned or un-planned KNOWLEDGE, SKILLS, AND ABILITIES Ability to perform all tasks at the front desk and proficiently use job-related software, property management systems, and office equipment Ability to remain calm in various situations, use sound judgment and effectively solve problems Ability to read and interpret documents such as safety rules and procedural manuals Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades, and percentages Strong written, verbal, and interpersonal skills Comprehensive knowledge of office equipment and property management systems MINIMUM QUALIFICATIONS Bachelor's degree in Business or related training equivalent - required 1+ year of relevant work experience in similar scope and title - required Experience within luxury brand/markets - required Student or graduate of hotel management - preferred SUPERVISORY RESPONSIBILITIES None WORK ENVIRONMENT Must be comfortable working in a shared space, with constant noise, without the use of a private office. Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration. Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice. PHYSICAL DEMANDS While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, stand, stoop, bend and crouch up to 8 hours daily. Push, pull, and lift up to 50 lbs. While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation, which require sitting, waiting, and standing for long and short periods of time. The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics

JOB PURPOSE Assist customers in initiating their purchases. Provide the highest level of customer service to maintain a positive buying experience. DUTIES AND RESPONSIBILITIES Assist customers with their purchasing selections of, but not limited to the following items: firearms, class III items, ammunition, tactical, hunting, fishing, outdoor equipment, as well as men's and women's apparel. Provide outstanding customer service. Greet customers in a timely matter as they approach your work area. Resolve customer issues to the best of your ability. Maintain the store in all of which will include sweeping, dusting, restocking, fronting, etc. Must be able to complete Federal Firearms Transfer Records (4473) and other related documents with 100% accuracy. Maintain a high working knowledge of product offerings to best advise customers in their purchasing decision. Remain impartial when making a sale, do not let personal bias negatively influence the outcome of the transaction. Efficiently close sales to meet overall store sales goals. Reports directly to store manager but frequently given daily duties or instruction from the Department Lead. A commitment to following directions is required. All other duties as assigned. QUALIFICATIONS High school diploma or GED 2 years previous gun counter sales or customer service experience working with e4473. Working knowledge of ATF Form 4473 (paper form). Working knowledge of Orchid eBound Kiosk. Complete understanding of FBI National Instant Background Check System (NICS) process . Strong problem-solving skills, and able to deal with high customer volume. High attention to detail Cash handling and previous cash register experience is a plus. Strong interpersonal skills, including effective communication both orally and written. Ability to lead, motivate, mentor, communicate and generally interact with people in a positive way. Positive attitude, goal driven, customer service oriented, and focused on overall strategic picture of the organization. WORKING CONDITIONS This position may require regular evening and weekend work and may include holidays as well. You may have to deal with challenging customers from time to time. PHYSICAL REQUIREMENTS Employee may experience the following physical demands for extended periods of time: Reading, writing, and speaking on all necessary forums, hearing, standing, walking, lifting up to 70 lb, climbing, stooping and sitting. Must be at least 18 years old. DIRECT REPORTS Not Applicable. Must be at least 18 years old.

Come and work for Envoy Air, an American Airlines Group Company, at SAV and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. Pay rate: $16.29 Responsibilities What's in it for you? Travel for free with your family and friends on flights across the American Airlines global network. Comprehensive benefits package which includes health, dental, prescription, and vision coverage so you stay healthy. Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment. In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level. Both full-time and part-time positions available. Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever. Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert. What you will be doing! Load, unload and sort freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals. No need for a gym membership as you will be getting your workout in by lifting luggage throughout your shift. Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination. Tired of being stuck inside all day? As a Ramp Agent, you will enjoy the fresh air while working outside in all weather conditions. This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company! Qualifications Requirements: Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds. Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license; some license restrictions may prohibit a candidate from being considered for this role. 18 years or older. High school diploma, GED, or international equivalent. Ability to pass a pre-employment drug screen and background check. Authorized to work in U.S. without sponsorship. Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. #EnvoyOversight

**LGG** **INDUSTRIAL** LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America. We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best. Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information, please visit ********************* **ABOUT THIS OPPORTUNITY** Role Profile Position: Customer Sales & Service Representative Job Location: Savannah Job Type: Full-Time Status: Non-Exempt **Summary of the Role** The function of the Customer Sales and Service Representative is to provide direct support to the Branch Operations Managers and Sales Representatives in the ongoing development of existing and prospective LGG Industrial customers to ensure that the Branch is able to meet its growth targets. **Responsibilities** + Must maintain 100% commitment to safety policies and procedures. + Partners with Sales Representatives to provide sales quotes + Processes incoming inquiries into company sales system + Quotes customers using working knowledge of product + Successfully achieves budgeted Branch sales goals + Assists A/R personnel in creating and establishing new accounts and follows up on collections + Coordinates with Sales Representatives and Branch management to keep account activities updated + Monitors delivery date commitments and expedites where appropriate + Monitors customer specific inventory for sales order fulfillment + Builds and maintains strong internal and external relationships + Provides technical/service support to account management, branch management and internal and external customers **Skills and Abilities** + Possess excellent customer service skills + Ability to interact with customers and team-members in a professional manner + Ability to work independently and prioritize responsibilities + Must have excellent communication skills, both oral and written + Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure + Must be able to perform calculations using whole numbers, fractions and decimals. + Basic computer skills including MS Word, Excel, internet and email + Must be able to successfully utilize the company software **Minimum Qualifications:** + 18 years of age or older + Minimum of 1 year Business to Business Customer Service Experience + High School Diploma or Equivalent + Basic computer skills including MS Word, Excel, internet and email + Ability to perform basic math + Ability to work overtime, as required + Reliable transportation is a must **Preferred Qualifications:** + 1-3 years of customer service experience in industrial distribution + Previous experience utilizing an ERP system + Product knowledge in hose, gasket and conveyor systems a plus **Total Rewards** + Competitive compensation plan, with a bonus potential of 5% of salary + Health Benefits: medical, dental, vision, short term and long-term disability - available 1st of month following the date of hire + 401k with company match + Paid vacation, holidays and sick time **Equal Opportunity Employer** We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, genetics, gender identity, national origin, veteran or disability status. Qualified Candidates Only. Although we appreciate your interest, only those selected for an interview will be contacted. **We will be accepting applications for this role through October 18, 2024.**

LOCATION Savannah, GA JOB TYPE Full-Time PAY TYPES Hourly + Bonus BENEFITS & PERKS LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION DETAILS No Resume Required, Entry-Level POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are looking for 4X10 Customer Service Agents to support inbound customer service, help desk, and back-office processing for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, and assist callers with products and process-related inquiries while professionally representing some of the most recognizable brands in the world. There are a wide variety of project openings available. Schedules vary by site and program. This role is a great opportunity for you to jumpstart your career, and with our industry-leading training, you are sure to grow. Prior contact center experience isn't required; candidates experienced in customer service industries, such as servers, bartenders, and retail associates, are encouraged to apply! To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. -------------- POSITION RESPONSIBILITIES WHAT DOES A 4X10 CUSTOMER SERVICE REPRESENTATIVE DO? We improve the customer's experience, providing exceptional solutions to simple requests. Apply the latest customer service techniques and learn our account management systems. You may manage a few accounts, but your main responsibility is self-improvement so you can grow with our team! Key Responsibilities: Assist customer with their service inquiries Learn the common requests and solutions Improve the customer's experience Utilize our service techniques and systems Escalate customer dissatisfaction to proper channels Increase your skills with every interaction In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day! CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem-solving, and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations-and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human

JOB PURPOSE Assist customers in initiating their purchases. Provide the highest level of customer service to maintain a positive buying experience. DUTIES AND RESPONSIBILITIES Assist customers with their purchasing selections of, but not limited to the following items: firearms, class III items, ammunition, tactical, hunting, fishing, outdoor equipment, as well as men's and women's apparel. Provide outstanding customer service. Greet customers in a timely matter as they approach your work area. Resolve customer issues to the best of your ability. Maintain the store in all of which will include sweeping, dusting, restocking, fronting, etc. Must be able to complete Federal Firearms Transfer Records (4473) and other related documents with 100% accuracy. Maintain a high working knowledge of product offerings to best advise customers in their purchasing decision. Remain impartial when making a sale, do not let personal bias negatively influence the outcome of the transaction. Efficiently close sales to meet overall store sales goals. Reports directly to store manager but frequently given daily duties or instruction from the Department Lead. A commitment to following directions is required. All other duties as assigned. QUALIFICATIONS High school diploma or GED 2 years previous gun counter sales or customer service experience working with e4473. Working knowledge of ATF Form 4473 (paper form). Working knowledge of Orchid eBound Kiosk. Complete understanding of FBI National Instant Background Check System (NICS) process. Strong problem-solving skills, and able to deal with high customer volume. High attention to detail Cash handling and previous cash register experience is a plus. Strong interpersonal skills, including effective communication both orally and written. Ability to lead, motivate, mentor, communicate and generally interact with people in a positive way. Positive attitude, goal driven, customer service oriented, and focused on overall strategic picture of the organization. WORKING CONDITIONS This position may require regular evening and weekend work and may include holidays as well. You may have to deal with challenging customers from time to time. PHYSICAL REQUIREMENTS Employee may experience the following physical demands for extended periods of time: Reading, writing, and speaking on all necessary forums, hearing, standing, walking, lifting up to 70 lb, climbing, stooping and sitting. Must be at least 18 years old. DIRECT REPORTS Not Applicable. Must be at least 18 years old.

CONSIDER A CAREER WITH US! SELL EXCITEMENT - SELL HONDA ! COME AND ENJOY WORKING IN THE SOUTH CAROLINA LOW COUNTRY! We are MERCEDES BENZ OF HILTON HEAD, a part of the fast growing Group 1 Automotive , a leader in automotive retail and service. We are looking to add talented Internet Sales Department and Incoming Phone Sales Agents to our team of professionals. Due to customer demand our dealership is expanding so we need to add a Internet Sales Department and Incoming Phone Sales Agent to work with our award-winning team representing the Mercedes Benz brand! Our Internet Sales Department and Incoming Phone Sales Agents should be passionate about customer service and enjoy interacting with people throughout the working day. Automotive vehicle sales experience is not required. We are looking for outgoing individuals that can interact with our customers via phone and email. Starting pay $16.00 per hour Plus Bonuses. In addition to competitive pay, we offer... Health Insurance Dental insurance Vision, Life, Disability insurance 401(k) plan with company match Paid vacation Employee Stock Purchase Plan Employee Vehicle Purchase Program Professional work environment, with job training and advancement opportunities Responsibilities Handle inbound leads (phone, internet) and direct to appropriate contact Contact present customers (phone, email) to maintain and improve customer loyalty Develop pipeline of sales and service business opportunities (partnerships, etc.) leads through Work with sales department to develop sales strategies and techniques Research and stay current in consumer and industry trends Communicate industry news and trends to management and dealership employees Outstanding Customer Service Qualifications Auto dealership retail experience a plus Auto dealership Internet or Business Development Center (BDC) experience Previous call center experience a plus Superior communication and customer service skills Excellent follow-through skills Solid working knowledge of the Internet Familiarity with automotive financing Maintaining a positive, can-do attitude Group 1 is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend. *All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment* We are an Equal Employment Opportunity Employer Not ready to apply to a position? Sign-up to let us know about your interest in a career with Group 1 Automotive.

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking call center agents to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, and assist callers with products and process-related questions while professionally representing some of the most recognizable brands in the world. There are a wide variety of project openings available. Schedules vary by site and program. This is a wonderful opportunity for you to jump-start your career, and with our industry-leading training, you are sure to grow. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. -------------- POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers across the country each week to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: Handle inbound and outbound contacts in a courteous, timely, and professional manner. Listen to customers, understand their needs, and resolve customer issues. Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable Follow the processes of the Client program and perform all tasks courteously and professionally. Utilize systems and technology to complete account management tasks. Accurately document and process customer claims in appropriate systems. Follow all required scripts, policies, and procedures. Utilize knowledge base and training to answer customer questions accurately. Comply with requirements surrounding confidential information and personal information. Appropriately escalate customer issues with the managerial team. Escalate customer issues to the appropriate staff for resolution as needed. Ensure first-call resolution through problem-solving and effective call handling. Attend meetings and training and review all new training material to stay up-to-date on program knowledge, systems, and process changes. Adhere to all attendance and work schedule requirements. STANDARD QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of the Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow up on customer issues An aptitude for conflict resolution, problem-solving, and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience CONDITIONS All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position