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  • Air Interdiction Agent

    U.S. Customs and Border Protection 4.5company rating

    Agent Job 48 miles from Ponce

    Pilot CBP Air Interdiction Agent Air and Marine Operations (AMO), a component of U.S. Customs and Border Protection (CBP), offers skilled Pilots interested in law enforcement an opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission to protect America. If you are looking for an exciting and rewarding career with excellent pay, exceptional federal benefits and job stability, now is the time to make your move: become an Air Interdiction Agent. AMO is actively recruiting for these full-time security-based opportunities with a streamlined application process. Notably, seasoned pilots and those with military training are in demand APPLY TODAY! Duty Locations Locations are offered based on operational requirements, mission requirements, and critical agency hiring needs as determined by AMO. You must be willing to work at any duty location within the region you select to include but not limited to the following: Southeast Region: Homestead, FL and CAMB: Aguadilla, PR Southwest Region: Tucson and Yuma, AZ; San Diego, CA; El Paso, Laredo, and McAllen, TX NASOC UAS locations: Sierra Vista, AZ; San Angelo, TX Duties and Responsibilities As an Air Interdiction Agent (AIA) you will perform aviation-based law enforcement operations for the detection, prevention, interdiction, and apprehension of terrorists, terrorist weapons, and other contraband and persons from illegally entering or attacking the United States. Typical duties include: Conducting air patrol, surveillance, and pursuit activities related to the interdiction of smuggled contraband via land vehicles, aircraft, or vessels. Monitoring behavior patterns and activities of suspect persons, vehicles, or vessels believed to be engaged in illegal activities. Collecting, refining, and analyzing strategic and tactical intelligence. Supporting search and rescue and humanitarian efforts. Salary and Benefits Begin your career as an Air Interdiction Agent (AIA) and make up to $106,000 -$127,000 per year based on your qualifications for the GS-11 grade level and possible extra compensation based on your duty location (see below) and overtime pay, up to 25% of your salary. Your starting salary will include Special Salary Rate (SSR); Law Enforcement Availability Pay (LEAP); Recruitment Incentive; and Retention Incentive. This career ladder position has a grade level progression of GS-11, GS-12, and GS-13. You may be eligible for a promotion to the next higher grade level automatically (without re-applying) once you complete 52 weeks at each grade level (with supervisor approval). Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive LEAP (amounts below include the SSR + LEAP). GS-11, 1st year annual pay - $106,588 GS-12, 2nd year annual pay - $127,754 GS-13, 3rd year annual pay - $151,817 Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 10% Retention Incentive (amounts below include the SSR + LEAP + 10% Retention Incentive UAS Sites: Sierra Vista, AZ; Grand Forks, ND; San Angelo, TX). GS-11, 1st year annual pay - $115,115 GS-12, 2nd year annual pay - $137,974 GS-13, 3rd year annual pay - $164,071 Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 25% Recruitment Incentive (amounts below include the SSR + LEAP + 25% Recruitment Incentive CAMB location only; Aguadilla, PR). GS-11, 1st year annual pay - $127,906 GS-12, 2nd year annual pay - $153,305 GS-13, 3rd year annual pay - $182,302 Air Interdiction Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional and ROTH 401(k) offering. Qualifications Experience: You qualify for the GS-11 grade level if you possess one (1) year of specialized professional aviation experience performing duties such as: Flying as a Pilot-in-Command or sole manipulator in an airplane and helicopter in all environments of flight, including night, poor weather, unfavorable terrain, low altitudes, or speed. Evaluating information rapidly and making judicious decisions promptly during in-flight operations. Developing strategies and coordinating aircraft and ground assets. Using information systems and databases to conduct information surveys, queries, update files and disseminate information. Experience may include Operation of an aircraft as Captain, Pilot in Command, Aircraft Commander, First Officer, Certified Flight Instructor, Second in Command, or Co-pilot. Hiring Minimums: Certification & Ratings: A current FAA Commercial or ATP Pilot Certification with one of the following ratings: Dual Rated: Airplane (Single-engine land or multi-engine land) with instrument rating AND Rotorcraft Helicopter with instrument rating. Airplane Rated: Airplane (Single-engine land or multi-engine land) with instrument. Helicopter Rated: Rotorcraft Helicopter with instrument rating. Equivalent military rating of the above at the time of application (eligibility based on military flight experience must provide official orders, forms or logbooks showing their status as a rated military pilot). Flight Hours: Pilot Enter on Duty minimums are 1500 flight hours; (up to 500 hours can be waived, reducing the pilot enter on duty minimums to 1000 hours. 250 Pilot-in-Command hours; 75 Instrument hours; 75 Night hours (Flight Hour Waiver available, see Required Documents); and 100 Flight hours in the last 12 months This qualification requirement is currently being waived by OPM through August 5, 2025. FAA Class 2 medical required for assessment dated within the last 12 calendar months; FAA Class 1, FAA Class 2 or Military medical flight clearance dated within the last 12 months qualifies to start the pre-employment process for the AIA position. Apply at 750 hours total time: Applicants applying at 750 flight hours are required to obtain at least 1,000 flight hours (depending on the number of hours approved for a waiver) at their own expense before being able to attend the 3-part flight assessment. Applicants must still meet 250 Pilot-in-Command, 75 instrument, and 75-night hours (100 flight hours in the last 12 months. This qualification requirement is currently being waived by OPM through August 5, 2025) UAS Flight Hours: Applicants may include UAS Predator A (MQ-1), Predator B (MQ-9) flight hours and Predator A (MQ-1), Predator B (MQ-9) or predator-based flight hours. These hours may be credited towards satisfying the "Total flight time" 1,500 flight hour requirement only. UAS hours do not count towards the 250 flight hours as a Pilot in Command, 75 flight hours Instrument, and 75 flight hours Night. Flight hour logbooks will be required at the time of your Flight Assessment for verification. Other Requirements Citizenship: You must be a U.S. Citizen to apply for this position. Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three of the last five years. Age Requirement: Provisions of Public Laws 93-350 and 100-238 allow the imposition of a maximum age for initial appointment to a primary Law Enforcement Officer position within the Department of Homeland Security (DHS). In accordance with DHS Management Directive 251-03, the "day before an individual's 37th birthday" is the maximum age for original appointment to a position as a primary law enforcement officer within DHS. The age requirement is also necessary to ensure that you are able to complete the 20 years of applicable service for retirement. NOTE: The Commissioner of CBP has approved a temporary increase in the maximum allowable age to 40 for original placement into an Air Interdiction Agent position. Age Waiver: Creditable law enforcement officer service - Covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d), or creditable service covered by Title 5 U.S.C. 8401(36) (as a Customs and Border Protection Officer) on or after July 6, 2008, may be applied toward the maximum age requirement. This age restriction may not apply if you are currently serving in a federal civilian (not military) law enforcement position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d). Veterans' Preference Eligibility : To ensure compliance with statutes pertaining to the appointment of preference eligible veterans as determined by the Merit Systems Protection Board in its decision Isabella v. Dept of State, the maximum age for original appointment articulated above shall not apply to the hiring of individuals entitled to veterans' preference eligibility under 5 U.S.C. 3312. You must submit proof of Veteran's Preference (DD-214 Member 4 Copy) at the time of application. Training: This position has a training requirement. You may be required to successfully complete the training requirement as a condition of employment. Failure to successfully complete the required course(s) of training in accordance with CBP standards and policies will result in placement into either a former or different position, demotion, or separation as determined by management and appropriate procedures. Travel Required: You may be expected to travel for this position based on operational needs. How to Apply There Are Three Ways to Apply to Become an Air Interdiction Agent: Fill out the Air Interdiction Agent applicant checklist and email it to a recruiter at cbp_amo_********************** along with a copy of your resume; OR Apply on USAJOBS ; OR Apply on Airline Apps. Stay Updated Opt into CBP's talent repository (highly recommended) by selecting the Contact a Recruiter button. For Position of Interest select Air and Marine Operations, Air Interdiction Agent, then complete the pre-screening questions. You'll receive monthly emails with information about webinars, career expos, and future opportunities with AMO and CBP.
    $42k-55k yearly est. 23d ago
  • Pilot-CBP Air Interdiction Agent

    Customs and Border Patrol

    Agent Job 48 miles from Ponce

    *Available Locations: Homestead, FL and CAMB: Aguadilla, PR, Tucson and Yuma, AZ; San Diego, CA; El Paso, Laredo, and McAllen, TX, Sierra Vista, AZ; San Angelo, TX* Air and Marine Operations (AMO), a component of U.S. Customs and Border Protection (CBP), offers skilled Pilots interested in law enforcement an opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission to protect America. If you are looking for an exciting and rewarding career with excellent pay, exceptional federal benefits and job stability, now is the time to make your move: become an *Air Interdiction Agent*. AMO is actively recruiting for these full-time security-based opportunities with a streamlined application process. Notably, seasoned pilots and those with military training are in demand-*APPLY TODAY!* *Duty Locations* Locations are offered based on operational requirements, mission requirements, and critical agency hiring needs as determined by AMO. You must be willing to work at any duty location within the region you select to include but not limited to the following: *Southeast Region:* Homestead, FL and CAMB: Aguadilla, PR *Southwest Region:* Tucson and Yuma, AZ; San Diego, CA; El Paso, Laredo, and McAllen, TX *NASOC UAS locations:* Sierra Vista, AZ; San Angelo, TX *Duties and Responsibilities* As an Air Interdiction Agent (AIA) you will perform aviation-based law enforcement operations for the detection, prevention, interdiction, and apprehension of terrorists, terrorist weapons, and other contraband and persons from illegally entering or attacking the United States. Typical duties include: · Conducting air patrol, surveillance, and pursuit activities related to the interdiction of smuggled contraband via land vehicles, aircraft, or vessels. · Monitoring behavior patterns and activities of suspect persons, vehicles, or vessels believed to be engaged in illegal activities. · Collecting, refining, and analyzing strategic and tactical intelligence. Supporting search and rescue and humanitarian efforts. *Salary and Benefits* Begin your career as an Air Interdiction Agent (AIA) and make up to $106,000 -$127,000 per year based on your qualifications for the GS-11 grade level and possible extra compensation based on your duty location (see below) and overtime pay, up to 25% of your salary. Your starting salary will include Special Salary Rate (SSR); Law Enforcement Availability Pay (LEAP); Recruitment Incentive; and Retention Incentive. This career ladder position has a grade level progression of GS-11, GS-12, and GS-13. You may be eligible for a promotion to the next higher grade level automatically (without re-applying) once you complete 52 weeks at each grade level (with supervisor approval). Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive LEAP (amounts below include the SSR + LEAP). · GS-11, 1st year annual pay - $106,588 · GS-12, 2nd year annual pay - $127,754 · GS-13, 3rd year annual pay - $151,817 Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 10% Retention Incentive (amounts below include the SSR + LEAP + 10% Retention Incentive UAS Sites: Sierra Vista, AZ; Grand Forks, ND; San Angelo, TX). · GS-11, 1st year annual pay - $115,115 · GS-12, 2nd year annual pay - $137,974 · GS-13, 3rd year annual pay - $164,071 Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 25% Recruitment Incentive (amounts below include the SSR + LEAP + 25% Recruitment Incentive CAMB location only; Aguadilla, PR). · GS-11, 1st year annual pay - $127,906 · GS-12, 2nd year annual pay - $153,305 · GS-13, 3rd year annual pay - $182,302 Air Interdiction Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional and ROTH 401(k) offering. *Qualifications* *Experience:* You qualify for the GS-11 grade level if you possess one (1) year of specialized professional aviation experience performing duties such as: · Flying as a Pilot-in-Command or sole manipulator in an airplane and helicopter in all environments of flight, including night, poor weather, unfavorable terrain, low altitudes, or speed. · Evaluating information rapidly and making judicious decisions promptly during in-flight operations. · Developing strategies and coordinating aircraft and ground assets. · Using information systems and databases to conduct information surveys, queries, update files and disseminate information. · Experience may include Operation of an aircraft as Captain, Pilot in Command, Aircraft Commander, First Officer, Certified Flight Instructor, Second in Command, or Co-pilot. *Hiring Minimums:* *Certification & Ratings:* A current FAA Commercial or ATP Pilot Certification with one of the following ratings: * Dual Rated: Airplane (Single-engine land or multi-engine land) with instrument rating AND Rotorcraft Helicopter with instrument rating. * Airplane Rated: Airplane (Single-engine land or multi-engine land) with instrument. * Helicopter Rated: Rotorcraft Helicopter with instrument rating. * Equivalent military rating of the above at the time of application (eligibility based on military flight experience must provide official orders, forms or logbooks showing their status as a rated military pilot). *Flight Hours:* Pilot Enter on Duty minimums are 1500 flight hours; (up to 500 hours can be waived, reducing the pilot enter on duty minimums to 1000 hours. 250 Pilot-in-Command hours; 75 Instrument hours; 75 Night hours (Flight Hour Waiver available, see Required Documents); and 100 Flight hours in the last 12 months This qualification requirement is currently being waived by OPM through August 5, 2025. _FAA Class 2 medical required for assessment dated within the last 12 calendar months; FAA Class 1, FAA Class 2 or Military medical flight clearance dated within the last 12 months qualifies to start the pre-employment process for the AIA position. _ _Apply at 750 hours total time:_Applicants applying at 750 flight hours are required to obtain at least 1,000 flight hours (depending on the number of hours approved for a waiver) at their own expense before being able to attend the 3-part flight assessment. Applicants must still meet 250 Pilot-in-Command, 75 instrument, and 75-night hours (100 flight hours in the last 12 months. This qualification requirement is currently being waived by OPM through August 5, 2025) *UAS Flight Hours:* Applicants may include UAS Predator A (MQ-1), Predator B (MQ-9) flight hours and Predator A (MQ-1), Predator B (MQ-9) or predator-based flight hours. These hours may be credited towards satisfying the "Total flight time" 1,500 flight hour requirement only. UAS hours do not count towards the 250 flight hours as a Pilot in Command, 75 flight hours Instrument, and 75 flight hours Night. Flight hour logbooks will be required at the time of your Flight Assessment for verification. *Other Requirements* *Citizenship*: You must be a U.S. Citizen to apply for this position. *Residency*: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three of the last five years. *Age Requirement: *Provisions of Public Laws 93-350 and 100-238 allow the imposition of a maximum age for initial appointment to a primary Law Enforcement Officer position within the Department of Homeland Security (DHS). In accordance with DHS Management Directive 251-03, the "day before an individual's 37th birthday" is the maximum age for original appointment to a position as a primary law enforcement officer within DHS. The age requirement is also necessary to ensure that you are able to complete the 20 years of applicable service for retirement. *NOTE: The Commissioner of CBP has approved a *_*temporary*_ *increase in the maximum allowable age to 40 for original placement into an Air Interdiction Agent position.* _Age Waiver: Creditable law enforcement officer service -_ Covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d), or creditable service covered by Title 5 U.S.C. 8401(36) (as a Customs and Border Protection Officer) on or after July 6, 2008, may be applied toward the maximum age requirement. This age restriction may not apply if you are currently serving in a federal civilian (not military) law enforcement position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d). _Veterans' Preference Eligibility_: To ensure compliance with statutes pertaining to the appointment of preference eligible veterans as determined by the Merit Systems Protection Board in its decision _Isabella _v. _Dept of State, _the maximum age for original appointment articulated above shall not apply to the hiring of individuals entitled to veterans' preference eligibility under 5 U.S.C. 3312. You must submit proof of Veteran's Preference (DD-214 Member 4 Copy) at the time of application. *Training*: This position has a training requirement. You may be required to successfully complete the training requirement as a condition of employment. Failure to successfully complete the required course(s) of training in accordance with CBP standards and policies will result in placement into either a former or different position, demotion, or separation as determined by management and appropriate procedures. *Travel Required: *You may be expected to travel for this position based on operational needs. *How to Apply* *There Are Three Ways to Apply to Become an Air Interdiction Agent:* * *Fill out the Air Interdiction Agent applicant checklist and email it to a recruiter at cbp\_amo\_********************** along with a copy of your resume; OR* * *Apply on USAJOBS ; OR* * *Apply on Airline Apps.* *Stay Updated* - Opt into CBP's talent repository _(highly recommended)_ by selecting the _Contact a Recruiter_ button. For _Position of Interest_ select Air and Marine Operations, Air Interdiction Agent, then complete the pre-screening questions. You'll receive monthly emails with information about webinars, career expos, and future opportunities with AMO and CBP. Job Type: Full-time Pay: $106,000.00 - $127,000.00 per year Benefits: * Dental insurance * Health insurance * Paid time off * Vision insurance Schedule: * 8 hour shift Work Location: In person
    $32k-44k yearly est. 18d ago
  • Counterintelligence Agent

    United States Army 4.3company rating

    Agent Job 44 miles from Ponce

    Counterintelligence Agent Job Overview: You'll be part of an elite force protecting national security by detecting and neutralizing intelligence threats. You'll conduct investigations, analyze critical intelligence, and prevent espionage and sabotage. This role demands sharp analytical skills, precision, and discretion, making you a key player in defense and intelligence operations. If you have a strategic mindset and a drive to be the best, this is your path to excellence. Top-tier training, real-world impact. Requirements: Attend a 29-week paid training program to gain skills and certifications in intelligence collection, investigative techniques, intelligence reporting, research, data analysis, communication skills, conducting interviews, analyzing information, reporting, and cyber operations. Advanced certifications require additional fully funded training programs. Benefits: Comprehensive Healthcare, Vision, and Dental plans. 30 days paid vacation. 90 days paid paternity and maternity paid time off. Comprehensive wellness programs including fitness facility access, nutrition consulting, curated fitness plans, and more. Housing, clothing, and relocation allowance. Tuition assistance. Student loan repayment. Flexible retirement and pension plans. Pay and Promotion: Entry pay and promotions vary based on education level and qualifications. • Hiring bonus opportunities available. • Specialty bonuses available depending on qualifications and position. • Guaranteed promotion opportunities. Additional Career Opportunities: Upon successful completion of first term contract, you are guaranteed up to 5 interviews with your choice of 1,200 industry leading organizations including Secret Service, Tesla, and Raytheon. Similar Career Fields Include: Criminal Investigation, Intelligence Analyst, and Security Consultant. About Our Organization: The U. S. Army offers a wealth of possibilities for today's youth - whether you are looking to build a rewarding career, continue your education, or get hands-on training, the Army is committed to helping you build the future you are looking for and improve yourself in the process. Be All You Can Be. Now Hiring Full and Part Time Positions Click apply for an Interview
    $44k-52k yearly est. 18d ago
  • Real Estate Agent

    PMI Puerto Rico 4.3company rating

    Agent Job 44 miles from Ponce

    About Us: Join our dynamic team at PMI, a leading franchise in Puerto Rico offering both property management and real estate services. We are dedicated to providing top-notch services and are looking for enthusiastic and motivated individuals to join us as real estate agents. No past sales experience is necessary-just a passion for real estate and a desire to learn and grow with us. Job Description: As an Entry-Level Real Estate Agent with PMI, you will be trained to assist clients in buying, selling, and renting properties. You will receive comprehensive training and mentorship to help you develop your skills and succeed in the real estate industry. This is a fantastic opportunity for those looking to start a rewarding career in real estate. Key Responsibilities: Assist clients in buying, selling, and renting properties. Learn to provide accurate and comprehensive market analysis. Conduct property tours and open houses. Participate in contract negotiations and closing deals. Build and maintain strong client relationships. Stay updated on market trends and regulations. Collaborate with the property management team to ensure client satisfaction. Qualifications: Valid Puerto Rico real estate license. Strong interest in real estate and property management. Excellent communication and interpersonal skills. Self-motivated and eager to learn. Ability to work independently and as part of a team. Basic proficiency in using real estate software and technology (training provided). What We Offer: Competitive commission structure. Comprehensive training and mentorship program. Access to a wide network of industry professionals. Supportive and collaborative work environment. Opportunities for career advancement. How to Apply: If you are a motivated individual looking to start a rewarding career in real estate with a reputable and growing franchise, we would love to hear from you. About Property Management Inc. Founded in 2008, Property Management Inc. is a rapidly growing franchise that provides expert property management services to the four pillars of property management: residential, commercial, association and short term rentals. The services and solutions offered by PMI build value for property owners and are unmatched in the property management industry. With hundreds of offices nationwide, we are always looking for talented individuals to join the PMI team. This franchise is independently owned and operated. Your application will go directly to the local office and all hiring decisions will be made by the franchisee. All inquiries about employment should be made directly to the franchisee/franchise location and not to the corporate office of Property Management Inc.
    $50k-61k yearly est. 60d+ ago
  • Bilingüe - Customer Service Representative

    Insight Communications 4.6company rating

    Agent Job 44 miles from Ponce

    Job Description Department Operational Location 342 San Luis St., Suite 304, San Juan, PR 00920 Position Customer Service Representative Reports to German Muñoz Title Director of operations Position type: Full time Part time Contract In house Shift hours: 40 weekly Operating: Monday to Sunday, rotating shifts Extent No extent General purpose The customer service representative will act as a link, providing information about the services or product and will channel any request or problem that requires attention, providing the corresponding guidance. Among the qualities of the representative, the main one is to help the client with patience in an empathic way, maintaining their ability to have control of the call and efficiently communicate the information. The objective is to guarantee quality service, respond effectively to customer inquiries and maintain high customer satisfaction. Manage incoming calls and customer service inquiries. Identify and evaluate the needs of customers to achieve their satisfaction. RESPONSIBILITIES AND COMPETENCES Manage a large number of incoming calls. Identify and evaluate the needs of customers to achieve their satisfaction. Provide accurate, valid and complete information. Comply with the level of service and productivity goals established by the campaign / company for which the calls are being answered. Maintain quality and productivity in accordance with the provisions of the Company. Inform your immediate supervisor of any situation that arises, both customers and employees that may affect the proper functioning of the company. Correctly register the information in the contact system. Follow communication procedures, guidelines and policies. Any other task designated by your supervisor or immediate manager, not limited to the aforementioned. WORK EXPERIENCE REQUIREMENTS Minimum of 6 months of demonstrable customer service experience or experience as a customer service representative. Great capacities to maintain telephone contact and for active listening. Customer orientation and ability to adapt / respond to different types of personalities. Knowledge and domain with computerized equipment. Excellent in keyboard handling and data entry. Trained to work under pressure and able to respond to high volume of work. Ability to work in a team. Excellent verbal and written communication skills. Good diction. Availability of schedules and rotating shifts. Possess high professionalism and ability to deal with clients and colleagues. Academic requirements Post-Secondary Studies (Associate Degree or equivalent, preferably in Business Administration) DEMANDS I work seated for approximately 7 to 8 hours to be able to successfully fulfill its essential functions. Exposed to use of computerized equipment at all times to perform its functions. Vision, speaking and listening are required to perform their functions and capable of being understood. Be available to work overtime in cases of operational need that may be required. APPROVED by Maria Miranda De Jesús Title
    $14k-20k yearly est. 60d+ ago
  • ACSC CS Agent 1 Level 1

    Cayuse Holdings

    Agent Job 44 miles from Ponce

    Works in a high performing, centralized Business Operations Center providing assistance to virtual customersacross the U.S.This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. **Responsibilities** + Receives customer inquiries and fulfills requestsprofessionally, efficiently and timely. + Captures and documents details of all customer interactions in a work management tool (ServiceNow) or as determined by the client. + Operates within established guidelines and procedures to independently deliver a full range of ACSC services including but not limited to: receiving customer calls, navigating on-line job aids, managing email correspondence, office services and reservations + Performs a variety of "off-line" tasks related to general business operations of the center and Workplace Solutions + Uses judgment to anticipate customer service needs, resolves routine issues and takes action accordingly and consistently provides high level of quality service. + Identifies, resolves or escalates, and tracks issues. + Recommends process improvements to enhance and improve service and overall performance. + Helps new and developing team members. + Other duties as assigned. **Qualifications** **Here's What You Need** + Requires a high school diploma or GED + Prior call center experience is a plus + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. + Ability to follow instructions for logging into a computer and launching various applications. + Proficient in Microsoft applications + Ability to navigate the applications and programs utilized including opening and closing windows, select portions of text or other items using the mouse, copy/cut and paste text, save and print documents. + Speaks with clarity, and articulation, and is aware of own non-verbal communication. + Effective listening skills including cognitive ability to locate and convey requested information + Ability to successfully handle customer requests and documents in work management tools and applications + Dependable and accountable **Our Commitment to you / overview of benefits** + Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options + 401(k) Retirement Savings Plan with matching after one year + Paid Time Off **Reports to: Delivery Manager** **Working Conditions** + Professional remote office environment. + Ability to work Traditional Mon-Friday 5:00am to 2:00pm PST. + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ **_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._** **Pay Range** USD $13.00 - USD $15.00 /Hr. Submit a Referral (************************************************************************************************************************************ **Location** _US-_ **ID** _102899_ **Category** _Customer Service/Support_ **Position Type** _Full-Time Hourly Non Exempt_ **Remote** _Yes_ **Clearance Required** _None_
    $13-15 hourly 7d ago
  • Customer Service Representative

    ABC Legal Services 4.1company rating

    Agent Job 44 miles from Ponce

    ABC Legal Services is proud to be the nation's leading service of process and court filing company. Docketly is a subsidiary of ABC Legal Services, providing appearance counsel, covering simple creditors rights hearings. We find attorneys to stand-in on short, procedural hearings. We are looking for a team player that can roll up their sleeves and learn from the bottom up and be able to pick up multiple job duties quickly, and efficiently. We are growing and are looking for talented new team members to support our growth and solve exciting challenges! Job Overview: The Customer Support Specialist is responsible for maintaining our daily administrative website tasks. You will serve as first point of contact for all support calls, chats, tickets, or emails to both our attorney and client base. Key Responsibilities: Handles initial client and attorney chats on intercom in a timely, friendly, professional manner. Responsible for all support tickets and assignments though Jira. Follows up with customers in a timely manner. Serves as the lead operator in answering all incoming calls. Knows when to escalate urgent matters to the appropriate person whether that be the client or supervisor. Continues to follow up with parties until resolved so that nothing is dropped. Effectively manages support widgets/systems to ensure that nothing sits too long without response. Follows good customer service standards in all aspects of the job to include but not limited to: identifying self/position/company to customer, using professional language and titles always, extending information in a complete fashion, documenting customer complaints (verifying information and stating date/time to respond to concern), following up in a timely manner, and completes call with a cordial comment. Works closely with the operations and success teams as issues arise. Responsible for updating the client, attorney, and operations handbooks as assigned or when deemed appropriate. Utilizes the iteration process to capture and manage approved innovative improvements. Follows the standards and procedures in all handbooks with the intent to meet and or exceed set goals. Performs other duties as assigned. Qualifications: Prior customer support experience preferred Must be technically savvy Must be detail oriented Must have excellent verbal and written communication skills Proficiency in English, including strong writing and communication skills, is essential for this role Being a Docketly employee means: Comprehensive Medical, Dental Vision Coverage 401K plan with company matching Transit benefits Excellent growth opportunities Starting Pay: $12.00 to $14.00 per hour Schedule: Full-time, Monday through Friday
    $12-14 hourly 12d ago
  • Customer Service Representative

    Vontier

    Agent Job 44 miles from Ponce

    **Shift: 10:00 AM - 6:30 PM ( Training hours are 9am-5:30pm EST for the first 4 weeks)** can be on a remote schedule/Hybrid preferred** **Monday-Friday (No Weekends)** Customer Service is the critical link to strong communications between the sales field and Matco Tools corporate offices. You will provide the infrastructure which supports our franchised distributors, District Managers, Regional Managers, and commercial customers by providing correct product information, pricing, and product availability. You will receive continuous training to facilitate your growth and development, options for career exploration, and enhanced customer service skills. **WHAT YOU WILL DO** - Assist our franchised distributor customers in automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering. - Handle all inbound calls from our internal and external sources. This includes, but is not limited to, giving price and availability, part numbers, application assistance, troubleshooting, and basic credits. - Provide technical support concerning information and specifications for products provided in our Matco Tools catalog and catalogs of our other suppliers. - Provide technical support concerning information and specifications for products provided in our Matco Tools catalog and catalogs of our other suppliers. Input orders utilizing internal ordering software systems. - Engage closely with the Customer Service team to resolve open questions. Work cross-functionally with subject matter experts to resolve open questions. - Other responsibilities as assigned. **QUALIFICATIONS:** - High school diploma or GED equivalent - Must be able to work 10:00 - 6:30 PM ET. - 1+ years of call center experience or equivalent experience in dealing with customers - On-the-job experience in working with general automotive mechanics a plus - ASE certification, automotive experience, tool experience, or related trade school degree a plus The base compensation for this position is at an hourly $17 per hour. **WHO IS** **MATCO** Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent franchised mobile distributors who operate in all 50 states, Puerto Rico, and Canada. Products are also sold to central purchasing operations and other institutional customers through industrial sales representatives and via the internet. Matco is a franchising company, a distribution company, a financing company, a manufacturer of industry leading toolboxes, and a leading supplier of automotive technology solutions employing approximately 600 associates in the United States, Puerto Rico and Canada. For more information on Matco Tools, visit ****************** . BENEFITS Annual bonuses/incentives (depending on position) Immediate company benefits (medical, dental, vision, life, etc.) 401k with company match 401k defined contribution after 1 year of service High level of employee engagement Walking path and gym equipment onsite Food trucks on site during the summer Dress for your day - every day casual/jeans Employee discounts 15 days vacation + 4 floating holidays + 8 paid holidays Paid maternity & paternity leave Tuition reimbursement Student loan payment assistance Hybrid work environment (2 days remote) Annual Day of Caring for employees to volunteer Discounts on tools Annual team building events **WHO IS VONTIER** Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at *************** . **\#LI-KS1** **\#LI-Remote** "Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law."
    $17 hourly 60d+ ago
  • Account Management Agent

    Bright Holdings

    Agent Job 44 miles from Ponce

    Job Details San Juan Office - San Juan, PRDescription The Account Management Agent will be responsible for the following up on missing documentation, scheduling of site surveys and installs, calendar and schedule management, system turn-on, exceptional customer service, and other responsibilities as Company may request from time to time. Starting pay ranges from $9-$10 This is an entry-level position. We are looking for someone who is: Bi-lingual A team player Quick learner Able to multitask Friendly Customer Service oriented Qualifications We offer: Health Dental Vision PTO Paid holidays Friends and family discounts Incentives for greening and improving your life We offer talented, motivated individuals growth opportunities to realize their potential in leadership roles We look forward to meeting you! We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, familial status, gender identity, national origin, veteran or disability status, or any other protected class.
    $9-10 hourly 60d+ ago
  • Customer Service Representative (Call Center)

    Oriental 3.4company rating

    Agent Job 44 miles from Ponce

    Are you passionate about customer service? Join our Team, we have several Associate, Retail Channels (Call Center) opportunities to serve our customers while providing a best-in-class customer experience and building loyalty. You may work from our Contact Center in Minillas (Bayamon) or Oriental Center (San Juan) Puerto Rico. The Associate, Retail Channels (Call Center), provides prompt, courteous, efficient, and best-in-class customer experience with precision and accuracy adhering to existing, operational, and security practices and procedures established. MAJOR DUTIES & RESPONSIBILITIES: Delivers a unique customer experience utilizing effective questioning and active listening skills to anticipate and determine customer needs ensuring a high level of satisfaction in adherence to established policies and procedures. Educate customers on digital channel solutions and self-service applications available for their accounts. Receives and channels a variety of customer inquiries through our call center to provide service, support, and provide expert advice regarding our products including referring customers to other divisions. Ensures and promotes that all transactions and inquiries are managed within our compliance and regulatory standards. Promotes and provides information on the bank's products, services, and channels. Identifies cross-selling opportunities and refers the customer to the appropriate sales team member. Receives, records, and channels claims, and inquiries from customers or potential customers and provides applicable guidance. Documents calls and service inquiries in existing bank systems and applications. Escalates and refers customer matters to next-level management or appropriate operational areas. Consistently provides the customer with a high level of quality service. Provides support and services to internal customers and colleagues as required. Performs other duties as assigned. EDUCATION AND EXPERIENCE: Associate or Bachelor's degree in Business Administration or related field required. One (1) year of customer service, call center, or sales experience required. Retail environment preferred. An equivalent combination of education and experience may be considered. Excellent customer service, interpersonal, problem-solving, and documentation skills are required both verbal and written. Requires good telephone etiquette, listening, and communication skills. Understanding of banking or financial products and services preferred. Detail oriented and able to manage multiple priorities required. Computer proficiency is required. Knowledge of MS Office and other business applications required. Bilingual (English and Spanish required). Availability to work any day of the week based on the established hours of operations, plus flexibility to work overtime according to business needs is required. Oriental is an Equal Opportunity Employer (EEO Employer / Affirmative Action for Females / Disabled / Veterans) Recruitment Privacy Statement Compliance Posters
    $14k-22k yearly est. 60d+ ago
  • Large Case Integrated Rep

    UNUM 4.4company rating

    Agent Job 44 miles from Ponce

    When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: + Award-winning culture + Inclusion and diversity as a priority + Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability + Generous PTO (including paid time to volunteer!) + Up to 9.5% 401(k) employer contribution + Mental health support + Career advancement opportunities + Student loan repayment options + Tuition reimbursement + Flexible work environments **_*All the benefits listed above are subject to the terms of their individual Plans_** **.** And that's just the beginning... With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! **General Summary:** The Unum Senior Account Executive is responsible for contributing to sales goals, through building relationships with other insurance professionals - brokers, financial planners, agents, stockbrokers, consultants, enrollment firms and other Unum sales professionals. The Senior Account Executive is the marketing and technical expert who represents Unum, educating and motivating other professionals to sell our products to their clients with particular focus on selling the full portfolio of integrated products. The Senior Account Executive is responsible for achieving profitable revenue growth through ethical operations and balance of Unum's risk objectives with integrated sales goals attainment. The position is required to be located in the West Coast. "Existing remote employees and field-based employees are eligible to apply." **Principal Duties and Responsibilities** + Build, maintain and enhance strong producer relationships through superior product and services knowledge, territory management practices, and excellent customer service. + Achieve office and personal sales goals through consultation, negotiations and positioning of Unum offerings within profit and product design guidelines. + Identify and procure new customer sales opportunities in partnership with brokers in territory + Execute on the annual renewal strategy in support of office renewal goals. + Manage the inforce block of business to build new/integrated sales opportunities with existing clients + Manage a high volume quote/sales activity territory with primary focus on mid to large-sized employers + Represent both Group, Dental/Vision and Voluntary products in the local market + Operating within reliable business acquisition and retention processes, effectively utilize technology, financial analysis practices, marketing tools, and the support infrastructure, including full knowledge of the enrollment process to generate successful product and service solutions for our customers. + Effectively understand and collaborate with all Field and Home Office resources in the acquisition and retention of business. + Build strong field sales/service team partnership. Energize the sales, enrollment and service support team by clarifying the broader purpose and mission of their work. Encourage high standards of performance. + Develop solution selling skills by understanding employee benefit challenges and issues facing employers and provide solutions to these challenges. **Job Specifications** + Bachelors degree required + Licensed to solicit insurance in the states within assigned territory (use Field Comp Policy & Practice document for specific details on licensing requirements) + Able to articulate Unum's value proposition as it relates to employee benefits, exhibits a thorough, deep understanding of Unum's products and services + Ability to demonstrate a leadership presence with internal and external partners with strong ability to create relationships and be a team player + Superior interpersonal, communication and presentation skills + Ability to quickly analyze, adapt, incorporate and apply new information and concepts + Strength in applying accurate logic and common sense in making decisions + Ability to excel in a highly charged, fast paced environment, handling multiple, often competing priorities + Excellent time management, organization and project management abilities + Ability to aggregate a variety of statistical data and draw accurate conclusions + Demonstrate a willingness to experiment with new ideas, within acceptable boundaries + Full understanding of underwriting and risk concepts. + Demonstrate a "can-do" spirit, a sense of optimism, ownership and commitment + Ability to travel + Preference for certification as LG Case GR, LG case VB or successful completion of the Management Development Program + Prior qualification for Sales Conference + Balanced production in all products consistent with goal attainment across multiple years + Demonstrated leadership within the office \#LI-FF1 -IN1 Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide. Annual Draw $90,000 - $120,000 This role pays an annual draw in the range above that pays out on a bi-weekly basis. The role is 100% incentive based, so this draw must be validated with actual sales production. Any compensation earned over and above the draw amount will be paid out in bonus 7 times a year. Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans. Company: Unum Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
    $23k-26k yearly est. 60d+ ago
  • Call Center Agent

    Firma de Reclutamiento En Pr

    Agent Job 44 miles from Ponce

    Requirements: Minimum High School Diploma Experience in Customer Service, sales and working with production results measurement. Fast in the keyboard and handling of computer systems. Valid driver's license issued in PR. Customer oriented person. Basic level conversational English. Excellent written and oral communication skills Ability to work under pressure, meet goals and deadlines. Availability to work Monday through Saturday 8AM-5PM or 9AM-6PM. Employer with Equal Employment Opportunity
    $17k-20k yearly est. 1d ago
  • University Representative

    Kevane Grant Thornton LLP

    Agent Job 44 miles from Ponce

    You can become a Kevane Grant Thornton University Representative. We are accepting resumes for our talent database. The University Representatives: Represent the firm in the campuses. Deliver the firm's key messages to the universities and identify talented candidates. Maintain a close relationship with the professors and student's organizations to promote the firm. Principal Function: The University Representative is responsible for assisting the Human Resources Department in increasing and improving the exposition of the Firm in their respective universities and throughout accounting students. The incumbent must demonstrate skills such as: leadership, ethical conduct, self-confidence, excellent interpersonal communication, and familiarization with the Firm environment. Educational Background: The incumbent must comply with the following requirements: Enrolled in a bachelor's degree program in accounting of any university and coursing his/her second year, preferably. Having a 3.30 GPA or more on a scale of 4.00. This average should be maintained during the years of studies. Active member of the Accounting Students Association. Fluent in English and Spanish, written and oral. Kevane Grant Thornton is proud to be an Equal Employment Opportunity and Affirmative Action employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, sexual orientation, gender identity, gender expression, national origin, age, disability status, genetic information, military or veteran status or any other applicable legally protected considerations made unlawful by federal, state, or local laws.
    $18k-28k yearly est. 60d+ ago
  • Customer Service Representative (Call Center)

    Oriental Bank

    Agent Job 44 miles from Ponce

    Are you passionate about customer service? Join our Team, we have several Associate, Retail Channels (Call Center) opportunities to serve our customers while providing a best-in-class customer experience and building loyalty. You may work from our Contact Center in Minillas (Bayamon) or Oriental Center (San Juan) Puerto Rico. The Associate, Retail Channels (Call Center), provides prompt, courteous, efficient, and best-in-class customer experience with precision and accuracy adhering to existing, operational, and security practices and procedures established. MAJOR DUTIES & RESPONSIBILITIES: * Delivers a unique customer experience utilizing effective questioning and active listening skills to anticipate and determine customer needs ensuring a high level of satisfaction in adherence to established policies and procedures. * Educate customers on digital channel solutions and self-service applications available for their accounts. * Receives and channels a variety of customer inquiries through our call center to provide service, support, and provide expert advice regarding our products including referring customers to other divisions. * Ensures and promotes that all transactions and inquiries are managed within our compliance and regulatory standards. * Promotes and provides information on the bank's products, services, and channels. Identifies cross-selling opportunities and refers the customer to the appropriate sales team member. * Receives, records, and channels claims, and inquiries from customers or potential customers and provides applicable guidance. * Documents calls and service inquiries in existing bank systems and applications. * Escalates and refers customer matters to next-level management or appropriate operational areas. * Consistently provides the customer with a high level of quality service. * Provides support and services to internal customers and colleagues as required. * Performs other duties as assigned. EDUCATION AND EXPERIENCE: * Associate or Bachelor's degree in Business Administration or related field required. * One (1) year of customer service, call center, or sales experience required. Retail environment preferred. An equivalent combination of education and experience may be considered. * Excellent customer service, interpersonal, problem-solving, and documentation skills are required both verbal and written. * Requires good telephone etiquette, listening, and communication skills. * Understanding of banking or financial products and services preferred. * Detail oriented and able to manage multiple priorities required. * Computer proficiency is required. Knowledge of MS Office and other business applications required. * Bilingual (English and Spanish required). * Availability to work any day of the week based on the established hours of operations, plus flexibility to work overtime according to business needs is required. Oriental is an Equal Opportunity Employer (EEO Employer / Affirmative Action for Females / Disabled / Veterans) Recruitment Privacy Statement Compliance Posters
    $13k-21k yearly est. 60d+ ago
  • Case Review Representative

    Oncohealth 3.4company rating

    Agent Job 40 miles from Ponce

    OncoHealth is a leading digital health company dedicated to helping health plans, employers, providers, and patients navigate the physical, mental, and financial complexities of cancer through technology enabled services. Supporting more than 8 million people in the US and Puerto Rico, OncoHealth offers digital solutions for treatment review and virtual care across all cancer types. About the Role The Case Review Representative serves as a one-stop shop and intake of all calls (members and providers). Resolves tier one issues (user resets, provider data management, fax and letter receipt, general questions). Primary Responsibilities * Flexible to work rotational shifts inside our office hours from 8:00 a.m. - 8:00 p.m. EST to cover the operational needs of the company. Shifts can range anywhere between Monday - Friday 8:00 am to 8:00 pm EST and Saturdays 8:30 am - 5:00 pm EST (Office hours may change/extend upon operational needs) * Fax intake and labeling * Triage and manage inbound calls, routing case specific calls to an appropriate team member, and resolving tier 1 level issues * Triage and manage inbound emails from health plan clients, routing case specific emails to an appropriate team member, and resolving tier 1 level issues * Add and maintain provider records in Salesforce/MATIS * Process modifications with change to facility when assigned * Reset and issue provider credentials (un/pw) * Triage claims processing issues to health plans as needed * Quality Performance Program Outreach when assigned * Prepare and mail letters on weekends when assigned About You * College degree or relevant experience preferred * Fully Bilingual (English and Spanish) * A minimum of 2 years of administrative experience and/or customer service or relevant educational attainment required * Must possess the ability to lead and develop a department and staff to achieve organizational goals * Skills for implementation of systems for program effectiveness and productivity required * Systems/Tools: MS Office Suite proficient About the Location OncoHealth is committed to remote, hybrid or in office work options. Our Team in Puerto Rico reports to the office at least 2 times per month (advance notice provided) and can work remotely from home the rest of the days. Employees are welcome to work from the office every day if wanted. Our Culture Taking ownership of quick action, critically thinking through the needs, and working well with others are key competencies of team member success. Our leadership is dedicated to building a culture based on respect, clinical excellence, innovation - all with a focused mission of putting patients first! We offer a full benefit package on your first day, along with a company bonus. You may visit or work from our very modern and engaging offices, and experience a fun, collaborative environment where social activities and community events matter. We enjoy being together! OncoHealth is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All employment decisions are based on qualifications, merit, and business need. The Opportunity The cost of cancer related medical services and prescription drugs in the United States is expected to reach $246 billion by 2030. OncoHealth has enjoyed rapid growth over the past 3 years and seeks smart, collaborative people to join its team. We have just under 250 team members, so we can move swiftly but precisely to the market needs of our customers. Strongly backed financially by Arsenal Capital Partners & McKesson Corporation, we remain in an investment and growth mode. This means we are open-minded to how we get the work done - now is the perfect time to talk to us! Our Current Solutions Through the use of OncoHealth's utilization management system, OneUM, our customers can use a single e-Prior Authorization portal for all oncology drug request and treatments. Our system improves quality of care, reduces provider abrasion and gives health plans visibility into the total cost of oncology treatment. OncoHealth offers Oncology Insights Pro, an analytic software solution that enables health plans to use data and analytics to improve oncology programs. Using real world data, our engineers normalize data to create analytic dashboards with drill down compatibilities. The data is the paired with expert guidance providing the strategies an insight needed to keep up with the continuing evolving cancer treatment landscape. OncoHealth offers Pharmacy Consulting services to health plans and pharmaceutical companies. New cancer treatments are entering the market at an unrelenting pace. Since 2018, the FDA approved 121 new cancer applications including 49 novel cancer drug entities. Our Board-Certified Oncology Pharmacologists can help health plans update drug policies, offer utilization management and formulary advice, and development training for staff. OncoHealth's latest offering is Iris, a digital telehealth platform that delivers personalized, oncology-specific support to navigate the physical symptoms and emotional challenges caused by cancer and cancer treatment. Powered by technology, staffed 24X7, and delivered with empathy, Iris allows patients to connect with trained oncology experts and receive personalized, oncology-specific telehealth support.
    $20k-25k yearly est. 10d ago
  • Collections Agent

    Tech First LLC

    Agent Job 44 miles from Ponce

    Job Type: Full-time About the Role: We are seeking a dedicated Collections Agent to join our team. As a Collections Agent, you will play a vital role in managing delinquent accounts by making outbound calls to follow up on unpaid invoices and receiving inbound calls to address customer inquiries. This position is ideal for individuals with strong communication skills and a passion for customer service. Key Responsibilities: ● Make outbound calls to customers with overdue invoices. ● Receive inbound calls to assist customers with invoice discrepancies and general inquiries. ● Provide excellent customer service while ensuring compliance with company policies. ● Document all interactions and update customer accounts accordingly. Qualifications: ● Prior experience in a call center or contact center environment is preferred. ● Strong communication and interpersonal skills. ● Ability to handle challenging conversations with professionalism and empathy. ● No prior collections experience required.
    $25k-30k yearly est. 9d ago
  • Parts Representative

    Ricardo Caballero Auto 4.4company rating

    Agent Job 12 miles from Ponce

    The person in this position acts as the main contact between the parts department of Ricardo Caballero Grupo Automatize and the different suppliers, and supplies the parts needs to the service department, as well as with retail and wholesale customers in the sale of parts and accessories for cars under the MITSUBISHI brand. He carries out all part transactions such as sale, shipping, receipt, return, among others. Responsibilities: Executes work assigned by the Parts & Service Manager. Inspects daily inventory and ensures that there is always an inventory of all parts to meet customer and service department needs. Keeps a record of the part or accessory orders placed and identifies in the system who owns each one and coordinates the delivery with the client or the appointment with the advisor. Keep the areas assigned to store parts clean, orderly and in good condition. Create new areas as needed and not have pieces on the floor that obstruct the passage. In charge of performing “Scrapping” and complying with the standard. Is responsible for keeping parts in the assigned area properly organized. Dispatch parts to the customer through the counter and to the workshop through the workshop window. Promote the installation of parts sold over the counter and refer it to the Service Advisor. Responsible for ordering parts complying with the standards of each brand. Estimates parts over the counter and for repairs in the workshop, whether warranty or paying customer, and will follow up on them. Ensure that you receive all the parts that are ordered and that they are in perfect condition. Responsible for communicating with the supplier when parts do not meet standards, or the ordered quantity is not received. Maintains contact with suppliers for order status or part returns. Document all delivery of special tools to technicians. Know the MITSUBISHI brand parts policies and procedures manual to comply with the brand's standards, including obsolescence. Make efforts to get new clients, whether regular or wholesale. Work as a team providing support to colleagues. Participate in seminars and training courses, whether online or in person, and do your best to acquire new skills. Follows up with advisors on uninstalled parts in inventory. Carry out other activities if requested by your supervisor. Know Service Advisor processes and guarantees to cover if necessary. Requirements: High School Diploma Valid Driver's License required. Basic knowledge of the use of dangerous objects and the risks. Basic knowledge of vehicle diagnosis. Knowledge of physical inventory, obsolescence, parts movements. Basic knowledge of safety in the work area. Basic reading and writing skills to understand repair orders and document work performed or needed. Knowledge of MITSUBISHI brand vehicles preferably and everything related to the development of the parts department. Ability to lift boxes of merchandise. Knowledge of information systems. Good verbal and written communication Kind of position: Full time, Indefinite contract Benefits: Professional development training. Private medical insurance Uniform provided Christmas Bonus Schedule: From Monday to Saturday One day off during the week and on Sundays Job Location: Face-to-face employment *Equal Employment Opportunities
    $16k-23k yearly est. 60d+ ago
  • Representative, Vendor Inspection (Puerto Rico)

    Frontier Careers

    Agent Job 48 miles from Ponce

    Why Work for Frontier Airlines? At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it's our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need - saving them money along the way. What We Stand For Low Fares Done Right is our mission and we strive to bring it to life every day. Our ‘Done Right' promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - we're not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality. Work Perks At Frontier, we like to think we're creating something very special for our team members. Work is why we're here, but the perks are nice too: Flight benefits for you and your family to fly on Frontier Airlines. Buddy passes for your friends so they can experience what makes us so great. Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages. Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors. Enjoy a ‘Dress for your Day' business casual environment. Flexible work schedules that support work/life balance. Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1 st of the month following your hire date. We play our part to make a difference. The HOPE League, Frontier Airlines' non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship. Who We Are Frontier Airlines is a leading ultra-low cost carrier headquartered in Denver, Colorado. With a mission to deliver Low Fares Done Right, the company provides affordable, convenient and accessible air travel throughout the U.S., Caribbean, Mexico and Latin America. Frontier's highly fuel-efficient, all-Airbus fleet is among the youngest and most modern of any carrier within the U.S. That, combined with the airline's many weight-saving initiatives and focus on operational efficiencies, makes Frontier America's Greenest Airline.* Each Frontier Airlines plane tail features a special animal with a unique name and backstory. Many of the featured species are endangered or threatened, part of the airline's commitment to underscore and raise awareness for their plight. Frontier serves approximately 100 destinations throughout North America and operates 500-plus daily flights, on average. The airline employs more than 7,000 team members and has crew bases in more than a dozen U.S. cities. Frontier Airlines., Inc., is a subsidiary of Frontier Group Holdings, Inc. (NASDAQ: ULCC). * Frontier is the most fuel-efficient of all major U.S. carriers when measured by ASMs per fuel gallon consumed. What Will You Be Doing? Provides instruction and oversight to contracted vendor Inspectors and performs inspection on aircraft as required. Assists with the administration of company, department, and other applicable policies and performs duties required by the Director, Quality Assurance & Chief Inspector when designated. Essential Functions Always follow (never deviate from) approved published procedures unless proper deviation approval is authorized. Ensure Required Inspection Items (RII) policies are adhered to. Both authorization and qualification requirements are addressed in GMM chapter 95 and could be defined (revised) by an Airworthiness Agreement. Coordinate Operational Check Flight (OCF) requirements with applicable Frontier departments and vendor Inspection personnel. Attend all necessary meetings regarding the heavy maintenance visits. Coordinate with maintenance, shops, and stores as required to ensure progress and timely completion of inspection tasks. Audit and monitor the aircraft maintenance and inspection functions to ensure the airworthiness of Frontier aircraft on outsourced Maintenance activities. Monitor vendor's performance for deficiencies and collaborate with vendor for corrective action when necessary Ensure vendor is providing detailed turnovers of work in progress for oncoming shifts. Conduct lost and found tool investigations and complete associated reports. Ensure vendors assigned Inspectors are up to date on Frontier Airlines training. Audit completed aircraft records (e.g., logbook pages, work cards, non-routines, Engineering documents [EOs, EAs, etc.], and other related documents) during C-Check and special drop-in maintenance. Monitor the completion of aircraft records (e.g., logbook pages, work cards, non-routines, Engineering documents [EOs, EAs, etc.], and other related documents) during C-Check and special drop-in maintenance. Ensure accuracy and completeness of all assigned work documents and records. Review C-Check non-routines with maintenance supervision for accuracy, quality, technical content, and repair requirements, as necessary. Monitor the in-process and proper completion of all required aircraft records (as required) during C-Check Outsourced Maintenance activities. Provide Inspection oversight IAW GMM 10.21. Ensure required SDR reporting is timely and complete. Ensure required Dent Map reporting is timely and complete. Make FMIS entries as required. Provide guidance and oversight of maintaining the FAA-approved Continuous Analysis and Surveillance System (CAS System). Participate in the development and improvement of the maintenance program by identifying concerns and providing suggestions for resolution. Provide constant oversight for safety-related issues. Responsible for housekeeping/cleanliness of all Inspection department work areas. Must be able to travel frequently (both foreign and domestic). Perform Shift Turnover as required per GMM 10.09. Vol.D Ensure that department personnel, including themselves, are properly trained, qualified, and current to perform assigned tasks. LOI Evaluate aircraft equipment, tooling, and support equipment for new training topics per GMM 100.01: Maintenance Training General Information. Perform other responsibilities as assigned by the Director, Quality Assurance & Chief Inspector. Qualifications Current Mechanic Certificate with both airframe and powerplant ratings, held for at least 5 years Minimum 3 years of maintenance experience on different types of large airplanes with 10 or more passenger seats with an air carrier or certificated repair station, 1 year of which must have been as maintenance inspector Previous VR experience - preferred Minimum 1 year of experience in a supervisory capacity maintaining the same category and class of aircraft as Frontier Airlines operates NOTE: Director, Quality Assurance/Chief Inspector may approve deviation from non-regulatory qualifications through a review of comparable experience. Knowledge, Skills and Abilities Ability to obtain, hold, and maintain Required Inspection Item (RII) authorization Ability to obtain and maintain Airworthiness release/return to service. Must be Fleet Qualified on Frontier's aircraft Maintain Boroscope qualification Must have a current US Passport or shall be able to obtain a US Passport within 3 months of assignment in the Inspection department Must demonstrate behavior that portrays the company core values of Safety, Respect, Trust, Collaboration, Value, and Passion while communicating with personnel and acting on behalf of the company. Physical Effort Generally, not required. Positions Supervised None Salary Range: $63,000 - $84,290 Please Note this role will expire on or before 4/28/25 Workplace Policies At Frontier Airlines, we wholeheartedly support and have a strong commitment to Equal Employment Opportunity (EEO) and Affirmative Action. Frontier is committed to providing equal employment opportunities for all persons regardless of race, color, religion, gender, gender variance, sexual orientation, age, genetic information, martial status, national origin, citizenship status, disability, military, veteran status, and any other basis protected by federal, state, or local laws. Diversity is an essential part of our success. Our company flourishes because of the unique backgrounds, skills and ideas that our team members contribute every day. We salute and actively recruit veterans. Military experience is valuable and transferable to many of the positions essential to the operations of our airline. Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier. Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change. Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
    $18k-28k yearly est. 44d ago
  • General

    Moriah Engineering

    Agent Job 44 miles from Ponce

    pApply here for general job openings at Moriah! Send us your resume and we will keep you in our database. /p p /p p /p
    $24k-33k yearly est. 60d+ ago
  • Front Desk Agent - Melia Orlando Hotel

    Melia Hotels International S.A

    Agent Job 24 miles from Ponce

    "The world is yours with Meliá" Continuing at Meliá means advancing on a journey without borders, seizing the unlimited growth and development opportunities that our global family offers you. It's knowing that the world is yours and that your chances to work in various countries are within your reach, all while still being part of our great family. It is experiencing one of the most exciting journeys of your life, a journey where personal and professional growth will accompany you at every step. Are you ready to take the reins of your professional career and explore new inspiring opportunities within Meliá? REMEMBER: Before applying, you must inform your direct supervisor and/or Hotel Director, and your HR manager of your interest in participating in the internal selection process. Your line manager will not have the authority to authorize or halt your application, but must be properly informed. FRONT DESK AGENT Meliá Orlando Celebration Hotel Celebration, Florida "The world is yours with Meliá" Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? In a company as large as your world, all that is missing is YOU. Essential Duties: * Check-in and check-out hotel guests in a timely and professional manner. * Process all payments according to established procedures. * Welcome guests in a friendly, prompt and professional manner. * Register guests, issue room keys, and provide information on hotel services and room location. * Answer telephones in a prompt and courteous manner. * Up-sell rooms when possible, to maximize hotel revenue. * Accurately process all credit card transactions in accordance with established procedures. * Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. * Respond appropriately to guest complaints. * Direct any guest requests to the appropriate departments and/or our service application. * Make appropriate service recovery gestures in order to ensure total guest satisfaction. * Book guest reservations for individuals that are requested either by phone or from within the hotel. * Process cancellations, revisions, and information updates on changes. * Perform other duties as assigned. * Record incoming packages, mail and promptly notify guests. * Be an Ambassador of our Meliá Rewards loyalty program (sign up, grant benefits and redeem points). General Duties * Know your work schedule and follow it with a high degree of reliability. * Promote and apply teamwork skills at all times. * Maintain a clean, neat, and orderly work area. * Utilize protective equipment, when applicable. * Promote the hotel through goodwill, courtesy, and a positive attitude. * Continue to learn and grow in your position. * Comply with hotel policies, procedures, uniform and grooming standards. This brief job description/responsibilities and/or duties are not intended to be ALL responsibilities or qualifications of the job. EEO/M/F/D/V Minimum Requirements: * Front Desk/Guest Services Agent experience at a hotel/resort preferred * Flexible schedule is required; must be available to work various shifts including mornings, evenings, weekends and/or holidays * Must be able to read, write and speak English. Other languages preferred. * Ability to understand guests' service needs. * Ability to be well organized, maintain concentration and think clearly when multi-tasking and providing service to multiple guests and/or clients within any given period of time. * Ability to focus on details. * Ability to work cohesively with co-workers as part of a team. Only candidates with authorization to work in the U.S.A. will be considered. At this time, no monetary relocation assistance is available. At Meliá we are all VIP Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want. Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company. Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible. If you want to be "Very Inspiring People", follow us on: INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR
    $26k-31k yearly est. 60d+ ago

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How much does an Agent earn in Ponce, PR?

The average agent in Ponce, PR earns between $19,000 and $74,000 annually. This compares to the national average agent range of $19,000 to $72,000.

Average Agent Salary In Ponce, PR

$37,000
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