Agent Jobs in Pocatello, ID

Do you enjoy talking to people and helping them solve problems? Do you enjoy setting and reaching challenging goals? Do you love learning how to solve new puzzles? If so, you could be the perfect candidate for our Member Contact Center Agent role at Idaho Central Credit Union! Idaho Central Credit Union's mission is to help our members achieve financial success. As a Member Contact Center Agent (MCC), you will be the helpful voice of our institution as you build positive relationships with our Credit Union members and assist them over phone, text message, and email. Responsibilities At work, your Primary Responsibilities will include: * Delivering world class service to our members by demonstrating empathy, accuracy, timeliness, and problem-solving skills. * Providing general information to members about our Credit Union Services. * Answering telephone calls and meeting performance metrics. * Researching and correcting member account problems. * Performing a wide range of member-generated transactions. * Completing accurate case notes of member interactions and call history. * Working and communicating effectively with team members. * Demonstrating our core values of Honesty and Integrity, Respect and Dignity, Growth and Performance, and Improvement and Accountability in your behavior at work. Qualifications Before you apply, make sure you have: * A High School Diploma or GED. * Good communication and interpersonal skills. * The ability to maintain confidentiality of Credit Union records. Also, please let us know in your application if you have: * Knowledge of the Financial Industry. * Prior Experience in a Customer Service role. This role will also require some physical abilities including the ability to sit for extended periods of time, lift 20-40 pounds of office supplies, reach keyboards, and operate basic office machines. You must be eligible for membership at Idaho Central Credit Union to obtain employment. This role offers benefits, including: * Pay Starting at $19/hr * Medical, Dental, & Vision Insurance (ICCU covers over 85% of the premium) * Generous Paid Time Off * 11 Paid Holidays * Matching 401K AND Pension * Tuition Reimbursement * Employee Assistance Program * Employee Wellness Program * Paid Group Life and Disability Insurance * Awesome Culture * Business Discounts (such as cell phone service and gym memberships) * And More About Idaho Central Credit Union: Since 1940, our mission has been to help members achieve financial success; and we have fun doing it! The culture is one where we care about each other. We are a work family, and you can feel it when you're a part of it. Idaho Central Credit Union was named a Best Place to Work in Idaho. Plus, we are a top financially performing credit union in the nation. ICCU was voted for large companies the Best Place to work in Idaho. We have also been named by S&P Global Market Intelligence as the top performing credit union in the nation. We are a talent-based organization looking for talented individuals to help our members achieve financial success. Idaho Central Credit Union is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law. The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.

Air and Marine Operations (AMO), a component of U. S. Customs and Border Protection (CBP), offers skilled Pilots interested in law enforcement an opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission to protect America. If you are looking for an exciting and rewarding career with excellent pay, exceptional federal benefits and job stability, now is the time to make your move: become an Air Interdiction Agent . AMO is actively recruiting for these full-time security-based opportunities with a streamlined application process. Notably, seasoned pilots and those with military training are in demand- APPLY TODAY Duty Locations Locations are offered based on operational requirements, mission requirements, and critical agency hiring needs as determined by AMO. You must be willing to work at any duty location within the region you select to include but not limited to the following: Southeast Region: Homestead, FL and CAMB: Aguadilla, PR Southwest Region: Tucson and Yuma, AZ; San Diego, CA; El Paso, Laredo, and McAllen, TX NASOC UAS locations: Sierra Vista, AZ; San Angelo, TX Duties and Responsibilities As an Air Interdiction Agent (AIA) you will perform aviation-based law enforcement operations for the detection, prevention, interdiction, and apprehension of terrorists, terrorist weapons, and other contraband and persons from illegally entering or attacking the United States. Typical duties include: Conducting air patrol, surveillance, and pursuit activities related to the interdiction of smuggled contraband via land vehicles, aircraft, or vessels. Monitoring behavior patterns and activities of suspect persons, vehicles, or vessels believed to be engaged in illegal activities. Collecting, refining, and analyzing strategic and tactical intelligence. Supporting search and rescue and humanitarian efforts. Salary and Benefits Begin your career as an Air Interdiction Agent (AIA) and make up to $106,000 -$127,000 per year based on your qualifications for the GS-11 grade level and possible extra compensation based on your duty location (see below) and overtime pay, up to 25% of your salary. Your starting salary will include Special Salary Rate (SSR); Law Enforcement Availability Pay (LEAP); Recruitment Incentive; and Retention Incentive. This career ladder position has a grade level progression of GS-11, GS-12, and GS-13. You may be eligible for a promotion to the next higher grade level automatically (without re-applying) once you complete 52 weeks at each grade level (with supervisor approval). Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive LEAP (amounts below include the SSR LEAP). GS-11, 1st year annual pay - $106,588 GS-12, 2nd year annual pay - $127,754 GS-13, 3rd year annual pay - $151,817 Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 10% Retention Incentive (amounts below include the SSR LEAP 10% Retention Incentive UAS Sites: Sierra Vista, AZ; Grand Forks, ND; San Angelo, TX). GS-11, 1st year annual pay - $115,115 GS-12, 2nd year annual pay - $137,974 GS-13, 3rd year annual pay - $164,071 Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 25% Recruitment Incentive (amounts below include the SSR LEAP 25% Recruitment Incentive CAMB location only; Aguadilla, PR). GS-11, 1st year annual pay - $127,906 GS-12, 2nd year annual pay - $153,305 GS-13, 3rd year annual pay - $182,302 Air Interdiction Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional and ROTH 401(k) offering. Qualifications Experience: You qualify for the GS-11 grade level if you possess one (1) year of specialized professional aviation experience performing duties such as: Flying as a Pilot-in-Command or sole manipulator in an airplane and helicopter in all environments of flight, including night, poor weather, unfavorable terrain, low altitudes, or speed. Evaluating information rapidly and making judicious decisions promptly during in-flight operations. Developing strategies and coordinating aircraft and ground assets. Using information systems and databases to conduct information surveys, queries, update files and disseminate information. Experience may include Operation of an aircraft as Captain, Pilot in Command, Aircraft Commander, First Officer, Certified Flight Instructor, Second in Command, or Co-pilot. Hiring Minimums: Certification & Ratings: A current FAA Commercial or ATP Pilot Certification with one of the following ratings: Dual Rated: Airplane (Single-engine land or multi-engine land) with instrument rating AND Rotorcraft Helicopter with instrument rating. Airplane Rated: Airplane (Single-engine land or multi-engine land) with instrument. Helicopter Rated: Rotorcraft Helicopter with instrument rating. Equivalent military rating of the above at the time of application (eligibility based on military flight experience must provide official orders, forms or logbooks showing their status as a rated military pilot). Flight Hours: Pilot Enter on Duty minimums are 1500 flight hours; (up to 500 hours can be waived, reducing the pilot enter on duty minimums to 1000 hours. 250 Pilot-in-Command hours; 75 Instrument hours; 75 Night hours (Flight Hour Waiver available, see Required Documents); and 100 Flight hours in the last 12 months This qualification requirement is currently being waived by OPM through August 5, 2025. FAA Class 2 medical required for assessment dated within the last 12 calendar months; FAA Class 1, FAA Class 2 or Military medical flight clearance dated within the last 12 months qualifies to start the pre-employment process for the AIA position. Apply at 750 hours total time: Applicants applying at 750 flight hours are required to obtain at least 1,000 flight hours (depending on the number of hours approved for a waiver) at their own expense before being able to attend the 3-part flight assessment. Applicants must still meet 250 Pilot-in-Command, 75 instrument, and 75-night hours (100 flight hours in the last 12 months. This qualification requirement is currently being waived by OPM through August 5, 2025) UAS Flight Hours: Applicants may include UAS Predator A (MQ-1), Predator B (MQ-9) flight hours and Predator A (MQ-1), Predator B (MQ-9) or predator-based flight hours. These hours may be credited towards satisfying the "Total flight time" 1,500 flight hour requirement only. UAS hours do not count towards the 250 flight hours as a Pilot in Command, 75 flight hours Instrument, and 75 flight hours Night. Flight hour logbooks will be required at the time of your Flight Assessment for verification. Other Requirements Citizenship : You must be a U. S. Citizen to apply for this position. Residency : You must have had primary U. S. residency (includes protectorates as declared under international law) for at least three of the last five years. Age Requirement: Provisions of Public Laws 93-350 and 100-238 allow the imposition of a maximum age for initial appointment to a primary Law Enforcement Officer position within the Department of Homeland Security (DHS). In accordance with DHS Management Directive 251-03, the "day before an individual's 37th birthday" is the maximum age for original appointment to a position as a primary law enforcement officer within DHS. The age requirement is also necessary to ensure that you are able to complete the 20 years of applicable service for retirement. NOTE: The Commissioner of CBP has approved a temporary increase in the maximum allowable age to 40 for original placement into an Air Interdiction Agent position. Age Waiver: Creditable law enforcement officer service - Covered by Title 5 U. S. C. 8336(c) or Title 5 U. S. C. 8412(d), or creditable service covered by Title 5 U. S. C. 8401(36) (as a Customs and Border Protection Officer) on or after July 6, 2008, may be applied toward the maximum age requirement. This age restriction may not apply if you are currently serving in a federal civilian (not military) law enforcement position covered by Title 5 U. S. C. 8336(c) or Title 5 U. S. C. 8412(d). Veterans' Preference Eligibility : To ensure compliance with statutes pertaining to the appointment of preference eligible veterans as determined by the Merit Systems Protection Board in its decision Isabella v. Dept of State, the maximum age for original appointment articulated above shall not apply to the hiring of individuals entitled to veterans' preference eligibility under 5 U. S. C. 3312. You must submit proof of Veteran's Preference (DD-214 Member 4 Copy) at the time of application. Training : This position has a training requirement. You may be required to successfully complete the training requirement as a condition of employment. Failure to successfully complete the required course(s) of training in accordance with CBP standards and policies will result in placement into either a former or different position, demotion, or separation as determined by management and appropriate procedures. Travel Required: You may be expected to travel for this position based on operational needs. How to Apply There Are Three Ways to Apply to Become an Air Interdiction Agent: Fill out the Air Interdiction Agent applicant checklist and email it to a recruiter at cbp_amo_recruitingcbp. dhs. gov along with a copy of your resume; OR Apply on USAJOBS ; OR Apply on Airline Apps . Stay Updated - Opt into CBP's talent repository (highly recommended) by selecting the Contact a Recruiter button. For Position of Interest select Air and Marine Operations, Air Interdiction Agent, then complete the pre-screening questions. You'll receive monthly emails with information about webinars, career expos, and future opportunities with AMO and CBP.

Job Details 19 Idaho Falls - Idaho Falls, ID Full Time DayDescription You will be working as part of a team in a high energy, fast paced, environment working with our customers and filling their orders. Our customers are heating and air conditioning Contractors. Our job is to help them get everything they need to complete each of their jobs as quickly as possible. We are looking for people to join our team that simply love to help people. At Geary Pacific helping people is a team sport. No experience? No problem! We will teach you everything you need to know while working alongside others that truly enjoy what they are doing. The position reports to the Branch Manager. Key Tasks: Inbound & Outbound calls Generating sales orders and quotes Product Merchandising Order Picking and receiving Benefits: We provide an extensive benefits program that includes: Medical; Dental; Vision; Life and Long Term Disability Insurance; 401k with matching; Profit Sharing; Paid vacation, Personal Time, and Paid Holidays. A little bit about us....... Geary Pacific Supply is headquartered in Anaheim, CA. and was established in 1961. We provide heating, air conditioning, and ventilation products to the Contractors that install and service the products. Our company culture is focused on providing our customers, suppliers, and teammates with professional, knowledgeable, and friendly service. Learn more about us at ************************************* Please click on the video link to see what it is like to be part of the Geary Pacific Team. **************************** $18-25/hour

Please note that we will follow-up to your application via email. Often those emails are captured in Junk Mail. Please check your email frequently for communication from us regarding your application. Are you a self-motivated and highly resourceful person who is capable of dominating the markets we serve? Do innovation, information, and teamwork excite you? Are you an avid learner who is always looking to improve? Who We Are: Locally and independently owned company founded in 1991. The leading commercial real estate firm in Idaho. Voted by our employees as one of Idaho's Best Places to Work for seventeen (17!) consecutive years. We encourage you to join our team and see why! A Commercial Real Estate Agent is an Independent Contractor paid commissions at completion of sale & lease transactions. A TOK agent is responsible for assisting clients in buying, selling, and leasing commercial properties including but not limited to office buildings, retail spaces, industrial facilities, and land. Multifamily, income, owner/user and storage facility properties may also be sold by TOK agents. As a Commercial Real Estate Agent, a typical day includes performing these essential duties and responsibilities: Negotiate exclusive listing agreements and purchase-and-sale agreements. Negotiate terms and conditions of sales and leases to achieve favorable outcomes for clients. Prospect and generate new client relationships. Maintain client relationships and provide exceptional customer service throughout the transaction process. Coordinate and manage property showings, inspections, and due diligence processes. Advise clients in the development and execution of their real estate investment strategies. Collaborate with other real estate professionals, including brokers, attorneys, lenders, title companies, and appraisers. Collaborate with Market Research team to formulate thoughtful analyses of client properties, including broker price opinions, sale & lease comparables, and other relevant market data. Collaborate with Marketing team to develop print and digital marketing materials for properties for sale or lease. Collaborate with designated Transaction Coordinator on preparation of proposals, contracts, and other legal documents. Requirements Essential knowledge, skills, and abilities needed to succeed: Must hold an Idaho Real Estate License. College degree strongly preferred. Displays excellent oral and written communication skills and proficiency in necessary computer software. Ability to work under pressure in a fast-paced environment, demonstrating time management, communication and organizational skills, while managing attention to detail in legally binding contracts & leases. Ability to communicate concise, accurate, and timely information to requests, concerns, and issues. Demonstrate the ability to maintain professional relationships with owners, vendors, and staff while providing high levels of service. Training and experience in the sales cycle, from prospecting, to marketing property, negotiating business terms, creating consensus, and closing sales & leases.

Showami is a service that licensed real estate agents use to earn money by assisting with buyer and rental showings, light inspection reports, Open Houses and other real estate tasks. We are seeking licensed real estate agents in Idaho Falls and surrounding areas to assist with various real estate tasks. Requirements: You must be a currently licensed real estate agent ( We can help you get licensed ) You must have access to the MLS You must have experience showing homes in the Idaho Falls area. You must be able to show homes using an electronic lockbox Agents will be paid an average of $34 or more per task with the opportunity to receive a tip for a job well done. Often times there are several homes shown to a single client. You will be paid for each home shown. You can apply for this job if you meet the above requirements. Showami is not a real estate brokerage. Licensed agents will stay with their current brokerage. We are a service that connects agents and have been called "The Uber of Real Estate". We provide Showing Agents and Showing Assistants in Idaho. To participate you must have full MLS access and the ability to schedule and show homes. In many markets that requires the ability to use an electronic lockbox. (if applicable) If you are unlicensed, Showami can help. We have access to discount real estate licensing classes and can help refer you to brokerages in your area once licensed. Respond to this job posting to get more information.

At Teton Toyota, we are committed to an environment where the customer is always treated with respect and dignity. Growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today! Job Summary: This role involves coordinating rental vehicle readiness, preparing accurate invoices, addressing customer inquiries, and maintaining smooth communication across departments to meet both customer and operational needs. Exceptional service is provided through prompt, courteous interactions, and effective collaboration with team members. Responsibilities: Schedule rentals, assure cleanliness of rental vehicles, check fuel levels, conduct walk arounds. Ensure rental vehicles are washed, fueled, and ready to rent within 30 minutes after check in. Obtain accurate information from rental customers. Prepare accurate invoices for customer’s rental agreements, service orders, parts, and detail and accessories purchases with prompt, courteous and efficient service. Communicate with appropriate employees regarding customer’s invoices, needs, questions or concerns. Answer phone calls for the Service Department. At close of business, balance till and ensure all tickets and payments are accounted for properly and accurately. Provide exceptional customer service with every contact, using best practices and MAGIC. Qualifications: Previous customer service experience, preferred Strong organizational skills and ability to manage multiple task efficiently Excellent communication skills with both customers and team members Collaborative attitude and ability to work effectively across departments Detail-oriented and reliable Capable of providing exceptional experience in fast-paced environment. What We Offer Medical, Dental & Vision Insurance 401(k) Plan Paid time off and vacation Sick leave Profit Sharing Growth opportunities Paid Training Employee vehicle purchase plans Long term job security Discounts on products and services We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Details Entry Pocatello ID - Pocatello Pet Lodge Too - Pocatello, ID Full-Time/Part-Time High School $10.00 - $11.00 None Day Customer ServiceDescription Our Customer Service Representatives are passionate animal lovers who provide our human and pet guests with “wow” service. Our CSRs are our first points of contact with our guests and are focused on building great relationships. We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 70 locations in more than twenty states coast-to-coast and have been in business for 30 years. If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you! We offer: · Health, dental, vision, life insurance, STD/LTD, 401K with company matching · ESOP - Employee Stock Ownership Plan (100% company paid) · Paid vacation · Pet supply and service discounts and more! Responsibilities: • Main lobby operations - check-ins, check-outs, guest visits and tours, answering general questions • Answering and handling calls in a professional manner • Maintaining cleanliness • Maintaining cleanliness • Scheduling • File maintenance • Data entry Qualifications Skills Required Possess a love of animals Displays a professional manner at all times Ability to work evenings, weekends & holidays Lift/carry 40 pounds or more Able to stand/walk for eight hours a day Able to work in a fast-paced environment Able to work on a computer system Able to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions. Essential Job Functions Welcomes both human and pet guests Can correctly identify animal body language/behavior Follows safe handling procedures Checking in and out of pet guests while providing excellent customer service Escorts pets to and from their rooms Takes reservations over the phone Can work both individually and as a team player while performing duties Contributes in maintaining the cleanliness of the facility Communication with management and other team members Required Education High School Graduate or Equivalent At least 1 year of professional animal experience

Do you have excellent organizational and critical thinking skills? Do you enjoy directly helping others at work? Do have sales or customer service experience? If so, you could be the perfect candidate for our Online Relationship Agent role at Idaho Central Credit Union! Idaho Central Credit Union's mission is to help our members achieve financial success. As an Online Relationship Agent, you will serve our members virtually by helping them manage their accounts, understand and qualify for various Credit Union products and services, and receive the service that they need. Responsibilities At work, your Primary Responsibilities will include: Helping members open new accounts. Communicating with members in a professional, accurate, and timely manner using phone, text message, and email. Interviewing and qualifying members for loans and other products within the requirements of the policies established by the Credit Union. Researching and making appropriate corrections for members with account problems. Gathering needed data and verification documents from members and real estate partners. Maintaining a knowledge of, promoting, and cross selling a variety of Credit Union products and services. Making recommendations to members based on their full financial picture and personal financial goals. Keeping your manager informed of member needs and desires regarding products, services, suggestions, and/or escalations. Qualifications Before you apply, make sure you have: 1-2 years of sales or customer service experience. The ability to always maintain the confidentiality of Credit Union and member records. Also, please let us know in your application if you have: A Bachelor's Degree or equivalent experience. This role will also require some physical abilities including the ability to sit for extended periods of time, lift 20-40 pounds of office supplies, reach keyboards, and operate basic office machines. You must be eligible for membership at Idaho Central Credit Union to obtain employment. This role offers benefits, including: Competitive Pay Medical, Dental, & Vision Insurance (ICCU covers over 85% of the premium) Generous Paid Time Off 11 Paid Holidays Matching 401K AND Pension Tuition Reimbursement Employee Assistance Program Employee Wellness Program Paid Group Life and Disability Insurance Awesome Culture Business Discounts (such as cell phone service and gym memberships) And More About Idaho Central Credit Union: Since 1940, our mission has been to help members achieve financial success; and we have fun doing it! The culture is one where we care about each other. We are a work family, and you can feel it when you're a part of it. Idaho Central Credit Union was named a Best Place to Work in Idaho. Plus, we are a top financially performing credit union in the nation. ICCU was voted for large companies the Best Place to work in Idaho. We have also been named by S&P Global Market Intelligence as the top performing credit union in the nation. We are a talent-based organization looking for talented individuals to help our members achieve financial success. Idaho Central Credit Union is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law. The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.

Main Responsibilities of a Customer Service Representative ● Serves customers by providing all necessary service and product information. ● Resolves service and product problems. ● Ensures customer satisfaction and apleasant user experience. Customer Service Representative Job Description We are looking for experienced and seasoned customer service representatives who will always be on top of their performance and make a contribution to the overall excellence of our customer service. A customer service representative is the first line of contact with the customers for any business. So, that means that we need a person who fully understands the importance of this job and is willing to show all the dedication needed. Customer service is important for building trust with customers, so our perfect candidate must have great organizational and communication skills. The perfect candidate that we have in mind must be creative, organized, and highly skilled in processing customer adjustments and maintaining financial accounts. By analyzing customer needs and collecting customer information, our customer service representative recommends potential services and products to management. By accomplishing related results, our top-quality candidate contributes to the team effort. Responsibilities of a Customer Service Representative ● Answers service and product questions to attract potential customers. ● Recommends other services and products based on the known information. ● Records account information to open customer accounts. ● Updates account information. ● Maintains customer records. ● Resolves service and product problems. ● Clarifies customers' complaints. ● Determines the cause of the problem. ● Provides adequate solutions to problems according to the policy. Customer Service Representative Job Requirements ● Multitasking ● Analyzing information ● Resolving conflict ● Phone skills ● Listening ● Documentations skills ● Market Knowledge ● Problem-solving ● Quality focus ● Communication skills ● Product knowledge ● Customer service

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

Job Details Entry 08 - POCATELLO, ID Part Time AnyDescription Position: The position of Sales Agent is often the first point of contact made by a customer upon entering our stores. It is an opportunity to make a great first impression! As Sales Agent, employees will demonstrate a friendly and open demeanor and a willingness to interact appropriately with our customers. This position reports to either the Assistant Manager or the Store Manager. Employees will follow Jackson Bevco policies and procedures at all times. Minimum Requirements: Must be 19-years of age or older and must pass pre-employment drug screen. Job Duties: Job duties may include, but are not limited to: greeting customers and providing friendly sales service, promoting store sales, ensuring customer satisfaction, resolving customer complaints, merchandising and building product knowledge, processing cash and credit card transactions, stocking displays and rotating product for freshness, maintaining a clean, safe, and friendly store. All employees may be required to perform duties outside of their normal responsibilities from time to time and as needed. Qualifications Work Conditions: This position requires repetitive lifting of stock product up to 30lbs and may require employee to stand for long periods of time. Employee will be required to run a cash register, restock product, and walk throughout the store. Employee will be working in a retail environment which may become frequently moderately noisy.

The Relief Customer Service Representative builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful “Relief CSR” must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, RSSs strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times. --Responsibilities/Essential Functions: Safely operate a company step van in designated area to provide products and service to a variety of clients. Verify daily preventative maintenance of vehicle and maintain proper operator documentation; Manage daily route independently to ensure accurate and timely delivery of product; Loads/unloads product per company policies, procedures, and guidelines; Review invoices daily for complete and accurate information and make corrections as needed; Meet sales goals and promotes overall route growth to enhance profitability; Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts. Assists the sales organization with the procurement of additional new business; Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers; Monitor customer feedback and handle customer issues in a prompt and courteous manner; Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies; Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above. --Knowledge/Skills/Abilities: Must be a minimum of 21 years of age, have a valid driver's license, and excellent driving record; Customer service experience with a wide variety of consistent customer contact; Strong math and basic computer skills; Demonstrated experience selling services/products and generating new business preferred; Excellent customer service and verbal communication skills required; Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns. --Working Environment/Safety Requirements: Working Conditions Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location. Fast-paced environment sometimes requiring irregular and long hours. Physical Requirements Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance. Must be able to occasionally lift and maneuver 50+ lbs. This position requires bending, squatting, climbing, and reaching. --Education: High school degree or equivalent --License Requirements/ Certifications: Valid Driver's License

The Relief Customer Service Representative builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful "Relief CSR" must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, RSSs strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times. --Responsibilities/Essential Functions: Safely operate a company step van in designated area to provide products and service to a variety of clients. Verify daily preventative maintenance of vehicle and maintain proper operator documentation; Manage daily route independently to ensure accurate and timely delivery of product; Loads/unloads product per company policies, procedures, and guidelines; Review invoices daily for complete and accurate information and make corrections as needed; Meet sales goals and promotes overall route growth to enhance profitability; Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts. Assists the sales organization with the procurement of additional new business; Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers; Monitor customer feedback and handle customer issues in a prompt and courteous manner; Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies; Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above. --Knowledge/Skills/Abilities: Must be a minimum of 21 years of age, have a valid driver's license, and excellent driving record; Customer service experience with a wide variety of consistent customer contact; Strong math and basic computer skills; Demonstrated experience selling services/products and generating new business preferred; Excellent customer service and verbal communication skills required; Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns. --Working Environment/Safety Requirements: Working Conditions Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location. Fast-paced environment sometimes requiring irregular and long hours. Physical Requirements Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance. Must be able to occasionally lift and maneuver 50+ lbs. This position requires bending, squatting, climbing, and reaching. --Education: High school degree or equivalent --License Requirements/ Certifications: Valid Driver's License Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Alliant Insurance/Senior Market Sales is hiring an Insurance Agent for our Insuractive office based out of Idaho Falls, ID! **************************** Responsible for providing a wide variety of support services to promote the company's product portfolio via the telephone and internet to support and to increase company revenue and profit. POSITION HIGHLIGHTS: Our Insurance Agent will be responsible for providing a wide variety of support services to promote the company's product portfolio via the telephone and internet to increase company revenue and profit. * Compensation package is a combination of Hourly Rate plus Commission * Position has uncapped monthly earnings potential * Full-time, benefits-eligible ESSENTIAL DUTIES AND RESPONSIBILITIES * Promote the company's product portfolio and provide service assistance to consumers; * Respond to consumer inquiries through calls both inbound and outbound as well as internet inquiries; * Deliver prepared sales scripts to educate, inform and provide solutions to potential customers. Describe solutions for individual sales situations; * Communicate with consumers regularly regarding product information, rate changes and key benefits; * Monitor compliance with program reporting rules and sales requirements; * Update and maintain CRM in accordance with policies and procedures; * Document each and every consumer contact with detailed notes; * Work collaboratively with fellow staff to advance the values and mission of the organization and Senior Market Sales by serving on relevant internal and external committees; * Assists with special projects/assignments as requested by members of management; * Perform all duties in accordance with all company policies and procedures, and all federal, state and local laws, wherein the Company operates; * Performs other duties as assigned. QUALIFICATIONS EDUCATION / EXPERIENCE High School Diploma or GED Required Bachelor's Degree in marketing or related field, or equivalent combination of education and experience Three (3) or more years general insurance industry or related field (financial services, marketing, web-based business, business-to-business customer service or call center) experience Life/Health Insurance license or willing to obtain within 30 days of employment SKILLS Active Life and Health Insurance license in resident state / Or willing to obtain within 30 days Working knowledge of insurance services industries and specific current knowledge of product lines assigned to the sales associate preferred Knowledge of the general industry procedures, practices and terminology preferred Skill in working effectively with inbound and outbound callers/customers Skill in negotiating and problem solving to resolve internal and external conflicts Skill in the use of office equipment including computer, fax, printer, telephone system, etc. Skill in the use of time management and organization skills Skill in maintaining effective working relationships with all customers, employees and the general public Proficient computer skills (Microsoft/Word, Excel, PowerPoint, Adobe Acrobat, MS Outlook software preferred) Ability to approach and communicate with a wide range of personalities in a professional and courteous manner Ability to be patient under frustrating circumstances and demonstrate controlled emotional affect in difficult situation Ability to engage in effective interpersonal interaction, verbal communication and written communication Ability to persuade Ability to run quotes for products Ability to maintain a high level of organization and attention to detail while remaining flexible and responsive when faced with multiple urgent requests Ability to maintain all company policies, including all confidentiality and safety policies Ability to actively contribute to team effort Ability to work independently, exercise independent judgment, make and execute decisions Ability to be a self starter, motivated and accomplish goals and tasks within a given time frame #LI-DD1 Other details * Pay Type Hourly * Min Hiring Rate $20.52 * Max Hiring Rate $20.52 Apply Now * Idaho Falls, ID, USA

Join Our Team as a Hotel Front Desk Agent! Are you passionate about hospitality and customer service? Do you thrive in a dynamic, fast-paced environment? If so, we have the perfect opportunity for you! Hotel Front Desk Agent Department: Hotel Front Desk Reports To: Hotel Front Desk Supervisor Why You'll Love Working With Us: Exciting Work Environment: Be the face of our hotel, welcoming guests from around the world and ensuring they have an unforgettable stay. Comprehensive Benefits: Enjoy health insurance (medical, dental, vision, Rx), life insurance, telemedicine, disability coverage, and more! Paid Leave and Holidays: Take advantage of generous PTO, vacation leave, and a variety of holidays, including Indigenous Peoples Day, Juneteenth, and National Native American Heritage Day. Career Growth: Gain valuable experience and skills in hospitality, customer service, and administration, with opportunities for advancement. Key Responsibilities: Customer Service Excellence: Provide top-notch service to guests, handling inquiries, reservations, and promoting hotel amenities. Administrative Duties: Manage bookings, track reservations, and ensure accurate data entry into our PMS system. Safety and Confidentiality: Maintain confidentiality of guest information and comply with safety guidelines to create a secure environment. Flexible Scheduling: Work venue/event-driven schedules, including evenings, weekends, and long hours when needed. Qualifications: Education: High School Diploma or GED required; college credits and certifications in hospitality or customer service preferred. Experience: 1-2 years of experience preferred. Skills: Strong organizational skills, excellent phone etiquette, and bilingual abilities (Shoshone Bannock/Spanish) preferred. Certificates and Licenses: Must maintain a valid Driver's License and qualify for Fleet Management coverage. Join Us and Make a Difference! At our hotel, we believe in creating memorable experiences for our guests and a supportive, inclusive environment for our team members. If you're a motivated self-starter with a passion for hospitality, we want to hear from you! Apply today and become a part of our vibrant team!

Air and Marine Operations (AMO), a component of U. S. Customs and Border Protection (CBP), offers skilled Pilots interested in law enforcement an opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission to protect America. If you are looking for an exciting and rewarding career with excellent pay, exceptional federal benefits and job stability, now is the time to make your move: become an Air Interdiction Agent . AMO is actively recruiting for these full-time security-based opportunities with a streamlined application process. Notably, seasoned pilots and those with military training are in demand- APPLY TODAY Duty Locations Locations are offered based on operational requirements, mission requirements, and critical agency hiring needs as determined by AMO. You must be willing to work at any duty location within the region you select to include but not limited to the following: Southeast Region: Homestead, FL and CAMB: Aguadilla, PR Southwest Region: Tucson and Yuma, AZ; San Diego, CA; El Paso, Laredo, and McAllen, TX NASOC UAS locations: Sierra Vista, AZ; San Angelo, TX Duties and Responsibilities As an Air Interdiction Agent (AIA) you will perform aviation-based law enforcement operations for the detection, prevention, interdiction, and apprehension of terrorists, terrorist weapons, and other contraband and persons from illegally entering or attacking the United States. Typical duties include: Conducting air patrol, surveillance, and pursuit activities related to the interdiction of smuggled contraband via land vehicles, aircraft, or vessels. Monitoring behavior patterns and activities of suspect persons, vehicles, or vessels believed to be engaged in illegal activities. Collecting, refining, and analyzing strategic and tactical intelligence. Supporting search and rescue and humanitarian efforts. Salary and Benefits Begin your career as an Air Interdiction Agent (AIA) and make up to $106,000 -$127,000 per year based on your qualifications for the GS-11 grade level and possible extra compensation based on your duty location (see below) and overtime pay, up to 25% of your salary. Your starting salary will include Special Salary Rate (SSR); Law Enforcement Availability Pay (LEAP); Recruitment Incentive; and Retention Incentive. This career ladder position has a grade level progression of GS-11, GS-12, and GS-13. You may be eligible for a promotion to the next higher grade level automatically (without re-applying) once you complete 52 weeks at each grade level (with supervisor approval). Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive LEAP (amounts below include the SSR LEAP). GS-11, 1st year annual pay - $106,588 GS-12, 2nd year annual pay - $127,754 GS-13, 3rd year annual pay - $151,817 Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 10% Retention Incentive (amounts below include the SSR LEAP 10% Retention Incentive UAS Sites: Sierra Vista, AZ; Grand Forks, ND; San Angelo, TX). GS-11, 1st year annual pay - $115,115 GS-12, 2nd year annual pay - $137,974 GS-13, 3rd year annual pay - $164,071 Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 25% Recruitment Incentive (amounts below include the SSR LEAP 25% Recruitment Incentive CAMB location only; Aguadilla, PR). GS-11, 1st year annual pay - $127,906 GS-12, 2nd year annual pay - $153,305 GS-13, 3rd year annual pay - $182,302 Air Interdiction Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional and ROTH 401(k) offering. Qualifications Experience: You qualify for the GS-11 grade level if you possess one (1) year of specialized professional aviation experience performing duties such as: Flying as a Pilot-in-Command or sole manipulator in an airplane and helicopter in all environments of flight, including night, poor weather, unfavorable terrain, low altitudes, or speed. Evaluating information rapidly and making judicious decisions promptly during in-flight operations. Developing strategies and coordinating aircraft and ground assets. Using information systems and databases to conduct information surveys, queries, update files and disseminate information. Experience may include Operation of an aircraft as Captain, Pilot in Command, Aircraft Commander, First Officer, Certified Flight Instructor, Second in Command, or Co-pilot. Hiring Minimums: Certification & Ratings: A current FAA Commercial or ATP Pilot Certification with one of the following ratings: Dual Rated: Airplane (Single-engine land or multi-engine land) with instrument rating AND Rotorcraft Helicopter with instrument rating. Airplane Rated: Airplane (Single-engine land or multi-engine land) with instrument. Helicopter Rated: Rotorcraft Helicopter with instrument rating. Equivalent military rating of the above at the time of application (eligibility based on military flight experience must provide official orders, forms or logbooks showing their status as a rated military pilot). Flight Hours: Pilot Enter on Duty minimums are 1500 flight hours; (up to 500 hours can be waived, reducing the pilot enter on duty minimums to 1000 hours. 250 Pilot-in-Command hours; 75 Instrument hours; 75 Night hours (Flight Hour Waiver available, see Required Documents); and 100 Flight hours in the last 12 months This qualification requirement is currently being waived by OPM through August 5, 2025. FAA Class 2 medical required for assessment dated within the last 12 calendar months; FAA Class 1, FAA Class 2 or Military medical flight clearance dated within the last 12 months qualifies to start the pre-employment process for the AIA position. Apply at 750 hours total time: Applicants applying at 750 flight hours are required to obtain at least 1,000 flight hours (depending on the number of hours approved for a waiver) at their own expense before being able to attend the 3-part flight assessment. Applicants must still meet 250 Pilot-in-Command, 75 instrument, and 75-night hours (100 flight hours in the last 12 months. This qualification requirement is currently being waived by OPM through August 5, 2025) UAS Flight Hours: Applicants may include UAS Predator A (MQ-1), Predator B (MQ-9) flight hours and Predator A (MQ-1), Predator B (MQ-9) or predator-based flight hours. These hours may be credited towards satisfying the "Total flight time" 1,500 flight hour requirement only. UAS hours do not count towards the 250 flight hours as a Pilot in Command, 75 flight hours Instrument, and 75 flight hours Night. Flight hour logbooks will be required at the time of your Flight Assessment for verification. Other Requirements Citizenship : You must be a U. S. Citizen to apply for this position. Residency : You must have had primary U. S. residency (includes protectorates as declared under international law) for at least three of the last five years. Age Requirement: Provisions of Public Laws 93-350 and 100-238 allow the imposition of a maximum age for initial appointment to a primary Law Enforcement Officer position within the Department of Homeland Security (DHS). In accordance with DHS Management Directive 251-03, the "day before an individual's 37th birthday" is the maximum age for original appointment to a position as a primary law enforcement officer within DHS. The age requirement is also necessary to ensure that you are able to complete the 20 years of applicable service for retirement. NOTE: The Commissioner of CBP has approved a temporary increase in the maximum allowable age to 40 for original placement into an Air Interdiction Agent position. Age Waiver: Creditable law enforcement officer service - Covered by Title 5 U. S. C. 8336(c) or Title 5 U. S. C. 8412(d), or creditable service covered by Title 5 U. S. C. 8401(36) (as a Customs and Border Protection Officer) on or after July 6, 2008, may be applied toward the maximum age requirement. This age restriction may not apply if you are currently serving in a federal civilian (not military) law enforcement position covered by Title 5 U. S. C. 8336(c) or Title 5 U. S. C. 8412(d). Veterans' Preference Eligibility : To ensure compliance with statutes pertaining to the appointment of preference eligible veterans as determined by the Merit Systems Protection Board in its decision Isabella v. Dept of State, the maximum age for original appointment articulated above shall not apply to the hiring of individuals entitled to veterans' preference eligibility under 5 U. S. C. 3312. You must submit proof of Veteran's Preference (DD-214 Member 4 Copy) at the time of application. Training : This position has a training requirement. You may be required to successfully complete the training requirement as a condition of employment. Failure to successfully complete the required course(s) of training in accordance with CBP standards and policies will result in placement into either a former or different position, demotion, or separation as determined by management and appropriate procedures. Travel Required: You may be expected to travel for this position based on operational needs. How to Apply There Are Three Ways to Apply to Become an Air Interdiction Agent: Fill out the Air Interdiction Agent applicant checklist and email it to a recruiter at cbp_amo_recruitingcbp. dhs. gov along with a copy of your resume; OR Apply on USAJOBS ; OR Apply on Airline Apps . Stay Updated - Opt into CBP's talent repository (highly recommended) by selecting the Contact a Recruiter button. For Position of Interest select Air and Marine Operations, Air Interdiction Agent, then complete the pre-screening questions. You'll receive monthly emails with information about webinars, career expos, and future opportunities with AMO and CBP.

Job Details Entry Pocatello ID - Pocatello Pet Lodge - Pocatello, ID Full-Time/Part-Time High School $10.00 - $11.00 None Day Customer ServiceDescription Our Customer Service Representatives are passionate animal lovers who provide our human and pet guests with “wow” service. Our CSRs are our first points of contact with our guests and are focused on building great relationships. We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 70 locations in more than twenty states coast-to-coast and have been in business for 30 years. If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you! We offer: · Health, dental, vision, life insurance, STD/LTD, 401K with company matching · ESOP - Employee Stock Ownership Plan (100% company paid) · Paid vacation · Pet supply and service discounts and more! Responsibilities: • Main lobby operations - check-ins, check-outs, guest visits and tours, answering general questions • Answering and handling calls in a professional manner • Maintaining cleanliness • Maintaining cleanliness • Scheduling • File maintenance • Data entry Qualifications Skills Required Possess a love of animals Displays a professional manner at all times Ability to work evenings, weekends & holidays Lift/carry 40 pounds or more Able to stand/walk for eight hours a day Able to work in a fast-paced environment Able to work on a computer system Able to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions. Essential Job Functions Welcomes both human and pet guests Can correctly identify animal body language/behavior Follows safe handling procedures Checking in and out of pet guests while providing excellent customer service Escorts pets to and from their rooms Takes reservations over the phone Can work both individually and as a team player while performing duties Contributes in maintaining the cleanliness of the facility Communication with management and other team members Required Education High School Graduate or Equivalent At least 1 year of professional animal experience

Job Details Entry 15 - Idaho Falls, ID Part Time AnyDescription Position: The position of Sales Agent is often the first point of contact made by a customer upon entering our stores. It is an opportunity to make a great first impression! As Sales Agent, employees will demonstrate a friendly and open demeanor and a willingness to interact appropriately with our customers. This position reports to either the Assistant Manager or the Store Manager. Employees will follow Jackson Bevco policies and procedures at all times. Minimum Requirements: Must be 19-years of age or older and must pass pre-employment drug screen. Job Duties: Job duties may include, but are not limited to: greeting customers and providing friendly sales service, promoting store sales, ensuring customer satisfaction, resolving customer complaints, merchandising and building product knowledge, processing cash and credit card transactions, stocking displays and rotating product for freshness, maintaining a clean, safe, and friendly store. All employees may be required to perform duties outside of their normal responsibilities from time to time and as needed. Qualifications Work Conditions: This position requires repetitive lifting of stock product up to 30lbs and may require employee to stand for long periods of time. Employee will be required to run a cash register, restock product and walk throughout the store. Employee will be working in a retail environment which may become frequently moderately noisy.

About Us Join the vibrant team at Shoshone-Bannock Casino Hotel, where we pride ourselves on delivering exceptional guest experiences in a dynamic and welcoming environment. As a Hotel Reservations Agent, you'll play a crucial role in ensuring our guests have a seamless and enjoyable stay. Job Summary We are seeking a friendly and organized Hotel Reservations Agent to handle all incoming telephone inquiries and reservations. This role involves promoting hotel services, ensuring maximum room revenues, and acting as the main PBX operator for the Hotel/Casino. Key Responsibilities Possess telephone communication skills to negotiate, convince, sell, and influence potential hotel guests. Transfer calls to the appropriate departments. Provide excellent customer service and inform guests of all amenities and outlets available. Follow the tasks listed in the Reservation Check List with instruction and training for each shift. Assist in administrative duties related to booking, tracking, charging, handling, and entering room reservations. Enter appropriate data into the PMS and use all significant market segments. Be thoroughly familiar with hotel amenities, room rate promotions, restaurants, surrounding venues, and hotel policy to assist guests with requests for information. Follow reservation protocols and practices. Multi-task with all duties and assignments. Be responsible for the Reservations Daily Check List with accountability. Practice adequate communication with transactions. Complete all shift reports at the end of the shift and provide accurate pass-on. Maintain strict confidentiality of all information processed through the department, including records, reports, documents, and conversations. Qualifications High school diploma or GED required. One year of Hotel Front Desk/Reservations experience preferred. Hospitality Certification, Excellent Phone Etiquette experience, Online Travel Agent experience, and Bilingual Shoshone Bannock/Spanish preferred but not required (G1). High school diploma or GED required; college courses preferred. Two years of Hotel Front Desk/Reservations experience preferred. Hospitality Certification, Excellent Phone Etiquette experience, Online Travel Agent experience, and Bilingual Shoshone Bannock/Spanish preferred but not required (G2). Certificates, License, and Registrations Must submit supporting documents of education and training (High School Diploma, GED, Degree, and Certificates). Must obtain and maintain a valid Driver's License and qualify for Fleet Management coverage on company vehicles. Physical Demands Ability to stand for long periods (6-10 hours) and occasionally lift/move up to 50 pounds. Specific vision abilities required, including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment Public work environment with exposure to moving mechanical parts, fumes, tobacco smoke, and airborne particles. Moderate noise level. Benefits Overview Paid Leave and Holidays: Personal Time Off (PTO) and Vacation Leave Ceremonial Leave Holidays: Sho-Ban Indian Festival (1 day), New Year's Eve (1/2 day), New Year's Day, Martin Luther King Jr. Day, Tribal Leaders Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Indian Day (last Friday of September), Indigenous Peoples Day, Veteran's Day, Thanksgiving Day, National Native American Heritage Day, Fort Bridger Treaty Day, Christmas Eve, Christmas Day Health and Wellness Benefits: Health Insurance: Medical, Dental, Vision, and Prescription coverage Basic Life/AD&D/Dependent Life Insurance Telemedicine Services Short Term and Long-Term Disability Insurance Employee Assistance Plan (EAP) Supplemental Products Offered: Flexible Spending Account (FSA) Hospital Indemnity Critical Illness Insurance Accident Insurance Identity Theft Protection Whole Life Insurance with Long Term Care Retirement Benefits: 401K/ROTH Plans Eligibility: All permanent full-time employees (30+ hours per week) who have completed their probationary period are eligible to enroll in benefits during the annual open enrollment period. How to Apply: Submit your application to the Shoshone-Bannock Casino Hotel Human Resource Office. Applications are available at the Human Resource Office located at the old Casino property. Join us and be part of a team that values excellence, teamwork, and a positive work environment. We look forward to welcoming you to the Shoshone-Bannock Casino Hotel family!