Air Interdiction Agent
Agent Job 9 miles from Norco
Pilot CBP Air Interdiction Agent
Air and Marine Operations (AMO), a component of U.S. Customs and Border Protection (CBP), offers skilled Pilots interested in law enforcement an opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission to protect America.
If you are looking for an exciting and rewarding career with excellent pay, exceptional federal benefits and job stability, now is the time to make your move: become an Air Interdiction Agent. AMO is actively recruiting for these full-time security-based opportunities with a streamlined application process. Notably, seasoned pilots and those with military training are in demand APPLY TODAY!
Duty Locations
Locations are offered based on operational requirements, mission requirements, and critical agency hiring needs as determined by AMO. You must be willing to work at any duty location within the region you select to include but not limited to the following:
Southeast Region: Homestead, FL and CAMB: Aguadilla, PR
Southwest Region: Tucson and Yuma, AZ; San Diego, CA; El Paso, Laredo, and McAllen, TX
NASOC UAS locations: Sierra Vista, AZ; San Angelo, TX
Duties and Responsibilities
As an Air Interdiction Agent (AIA) you will perform aviation-based law enforcement operations for the detection, prevention, interdiction, and apprehension of terrorists, terrorist weapons, and other contraband and persons from illegally entering or attacking the United States. Typical duties include:
Conducting air patrol, surveillance, and pursuit activities related to the interdiction of smuggled contraband via land vehicles, aircraft, or vessels.
Monitoring behavior patterns and activities of suspect persons, vehicles, or vessels believed to be engaged in illegal activities.
Collecting, refining, and analyzing strategic and tactical intelligence.
Supporting search and rescue and humanitarian efforts.
Salary and Benefits
Begin your career as an Air Interdiction Agent (AIA) and make up to $106,000 -$127,000 per year based on your qualifications for the GS-11 grade level and possible extra compensation based on your duty location (see below) and overtime pay, up to 25% of your salary.
Your starting salary will include Special Salary Rate (SSR); Law Enforcement Availability Pay (LEAP); Recruitment Incentive; and Retention Incentive.
This career ladder position has a grade level progression of GS-11, GS-12, and GS-13. You may be eligible for a promotion to the next higher grade level automatically (without re-applying) once you complete 52 weeks at each grade level (with supervisor approval).
Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive LEAP (amounts below include the SSR + LEAP).
GS-11, 1st year annual pay - $106,588
GS-12, 2nd year annual pay - $127,754
GS-13, 3rd year annual pay - $151,817
Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 10% Retention Incentive (amounts below include the SSR + LEAP + 10% Retention Incentive UAS Sites: Sierra Vista, AZ; Grand Forks, ND; San Angelo, TX).
GS-11, 1st year annual pay - $115,115
GS-12, 2nd year annual pay - $137,974
GS-13, 3rd year annual pay - $164,071
Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 25% Recruitment Incentive (amounts below include the SSR + LEAP + 25% Recruitment Incentive CAMB location only; Aguadilla, PR).
GS-11, 1st year annual pay - $127,906
GS-12, 2nd year annual pay - $153,305
GS-13, 3rd year annual pay - $182,302
Air Interdiction Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional and ROTH 401(k) offering.
Qualifications
Experience: You qualify for the GS-11 grade level if you possess one (1) year of specialized professional aviation experience performing duties such as:
Flying as a Pilot-in-Command or sole manipulator in an airplane and helicopter in all environments of flight, including night, poor weather, unfavorable terrain, low altitudes, or speed.
Evaluating information rapidly and making judicious decisions promptly during in-flight operations.
Developing strategies and coordinating aircraft and ground assets.
Using information systems and databases to conduct information surveys, queries, update files and disseminate information.
Experience may include Operation of an aircraft as Captain, Pilot in Command, Aircraft Commander, First Officer, Certified Flight Instructor, Second in Command, or Co-pilot.
Hiring Minimums:
Certification & Ratings: A current FAA Commercial or ATP Pilot Certification with one of the following ratings:
Dual Rated: Airplane (Single-engine land or multi-engine land) with instrument rating AND Rotorcraft Helicopter with instrument rating.
Airplane Rated: Airplane (Single-engine land or multi-engine land) with instrument.
Helicopter Rated: Rotorcraft Helicopter with instrument rating.
Equivalent military rating of the above at the time of application (eligibility based on military flight experience must provide official orders, forms or logbooks showing their status as a rated military pilot).
Flight Hours: Pilot Enter on Duty minimums are 1500 flight hours; (up to 500 hours can be waived, reducing the pilot enter on duty minimums to 1000 hours.
250 Pilot-in-Command hours; 75 Instrument hours; 75 Night hours (Flight Hour Waiver available, see Required Documents); and 100 Flight hours in the last 12 months This qualification requirement is currently being waived by OPM through August 5, 2025.
FAA Class 2 medical required for assessment dated within the last 12 calendar months; FAA Class 1, FAA Class 2 or Military medical flight clearance dated within the last 12 months qualifies to start the pre-employment process for the AIA position.
Apply at 750 hours total time:
Applicants applying at 750 flight hours are required to obtain at least 1,000 flight hours (depending on the number of hours approved for a waiver) at their own expense before being able to attend the 3-part flight assessment. Applicants must still meet 250 Pilot-in-Command, 75 instrument, and 75-night hours (100 flight hours in the last 12 months. This qualification requirement is currently being waived by OPM through August 5, 2025)
UAS Flight Hours: Applicants may include UAS Predator A (MQ-1), Predator B (MQ-9) flight hours and Predator A (MQ-1), Predator B (MQ-9) or predator-based flight hours. These hours may be credited towards satisfying the "Total flight time" 1,500 flight hour requirement only. UAS hours do not count towards the 250 flight hours as a Pilot in Command, 75 flight hours Instrument, and 75 flight hours Night. Flight hour logbooks will be required at the time of your Flight Assessment for verification.
Other Requirements
Citizenship: You must be a U.S. Citizen to apply for this position.
Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three of the last five years.
Age Requirement: Provisions of Public Laws 93-350 and 100-238 allow the imposition of a maximum age for initial appointment to a primary Law Enforcement Officer position within the Department of Homeland Security (DHS). In accordance with DHS Management Directive 251-03, the "day before an individual's 37th birthday" is the maximum age for original appointment to a position as a primary law enforcement officer within DHS. The age requirement is also necessary to ensure that you are able to complete the 20 years of applicable service for retirement.
NOTE: The Commissioner of CBP has approved a
temporary
increase in the maximum allowable age to 40 for original placement into an Air Interdiction Agent position.
Age Waiver: Creditable law enforcement officer service -
Covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d), or creditable service covered by Title 5 U.S.C. 8401(36) (as a Customs and Border Protection Officer) on or after July 6, 2008, may be applied toward the maximum age requirement. This age restriction may not apply if you are currently serving in a federal civilian (not military) law enforcement position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).
Veterans' Preference Eligibility
: To ensure compliance with statutes pertaining to the appointment of preference eligible veterans as determined by the Merit Systems Protection Board in its decision
Isabella
v.
Dept of State,
the maximum age for original appointment articulated above shall not apply to the hiring of individuals entitled to veterans' preference eligibility under 5 U.S.C. 3312. You must submit proof of Veteran's Preference (DD-214 Member 4 Copy) at the time of application.
Training: This position has a training requirement. You may be required to successfully complete the training requirement as a condition of employment. Failure to successfully complete the required course(s) of training in accordance with CBP standards and policies will result in placement into either a former or different position, demotion, or separation as determined by management and appropriate procedures.
Travel Required: You may be expected to travel for this position based on operational needs.
How to Apply
There Are Three Ways to Apply to Become an Air Interdiction Agent:
Fill out the Air Interdiction Agent applicant checklist and email it to a recruiter at cbp_amo_********************** along with a copy of your resume; OR
Apply on USAJOBS ; OR
Apply on Airline Apps.
Stay Updated Opt into CBP's talent repository
(highly recommended)
by selecting the
Contact a Recruiter
button. For
Position of Interest
select Air and Marine Operations, Air Interdiction Agent, then complete the pre-screening questions. You'll receive monthly emails with information about webinars, career expos, and future opportunities with AMO and CBP.
Life Health Insurance Agent
Agent Job 37 miles from Norco
About ERB Enrollment Solutions:
At ERB Enrollment Solutions, we empower brokers and employers to deliver a seamless, education-driven benefits experience that enhances client reputation and employee satisfaction while significantly reducing the workload on HR teams during open enrollment. Our expertise in multi-location, 24-hour scheduling, supported by innovative technology and dedicated client success teams, makes even the most complex enrollments feel effortless.
Position Summary:
The Enrollment Specialist serves as the primary contact for clients during the enrollment process, guiding employees through their benefits selection and ensuring they understand their options. This role requires strong interpersonal skills, a consultative sales approach, and a commitment to providing high-quality client support.
Key Responsibilities:
- Conduct group and one-on-one benefits education sessions, both in-person and virtually.
- Guide clients through the enrollment process and provide clear, personalized benefits consultations.
- Answer client inquiries regarding plan options, coverage details, and eligibility requirements.
- Stay up-to-date on current benefit plans, policy changes, and regulatory requirements.
- Maintain accurate client records within the CRM system and ensure all documentation is complete.
- Collaborate with the Enrollment Outreach Representatives (EORs) to ensure scheduling efficiency.
- Support post-enrollment follow-ups to resolve any client issues and maintain satisfaction.
Qualifications:
- Active insurance license (Life & Health, Accident preferred).
- 1+ year of experience in benefits enrollment, insurance sales, or related field.
- Strong communication and interpersonal skills.
- Experience working with public sector clients or union groups is a plus.
- Proficiency in CRM systems and Microsoft Office Suite.
- Ability to work independently and thrive in a fast-paced environment.
Key Competencies:
- Client-focused and service-oriented.
- Consultative sales approach.
- Strong problem-solving skills.
- Team player with collaborative mindset.
- Ability to simplify complex insurance concepts for clients.
Compensation and Benefits:
- Competitive base salary and performance-based bonuses.
- Professional development opportunities.
- Flexible scheduling options.
- Health, dental, and vision benefits.
- Paid time off and retirement plan options.
Job Type: Full-time
Pay: $40,000.00 - $130,000.00 per year
Benefits:
401(k)
Dental insurance
Disability insurance
Health insurance
Paid time off
Vision insurance
Supplemental Pay:
Bonus opportunities
Experience:
Insurance sales: 1 year (Required)
License/Certification:
Life Insurance License (Required)
Insurance Accident & Health License (Required)
California Driver's License (Required)
Shift availability:
Day Shift (Preferred)
Night Shift (Preferred)
Work Location: On the road
Founding Customer Success Rep
Agent Job 22 miles from Norco
Seeking a highly ambitious Founding Customer Success Rep to help maintain the best customer base in the home services space. This role is meant for someone to impact the trajectory of Rebolt from Day 1.
What we do
Rebolt is the all-in-one marketing platform for home service businesses powered by AI (think landscaping, HVAC, roofing, plumbing)
In under 5 minutes, a plumber in Atlanta or a landscaper in Colorado can make a fully SEO'd website and post to various social media platforms, which can lead to thousands of dollars of new business they would never have seen otherwise.
We started Rebolt to help the 100s of service businesses we spoke with when running a web development/marketing agency. We were tired of seeing hard-working owners get ripped off.
Our approach is simple: meet them where they are. They aren't perpetually online. Most don't even have a desktop or laptop computer. So, we continue to make tools that enable them to attract customers online without burdening them with the overhead of learning digital marketing or the cost of hiring an agency.
We've raised over $1.6m in funding. We're here for the long haul :)
About us
We are a tight-knit team of 15 who are exceptionally ambitious and move incredibly fast. We ship products, produce results, and come with a Day 1 mentality every day. We have a bias towards action and a “figure it out” mentality.
We went through the Antler NYC Accelerator, recently raised a seed round with participation from Vitalize.VC, Cough Drop Capital & angels, and are well funded.
We've experienced rapid growth after our first 9 months of launching.
We care DEEPLY about our customers. Their business is their livelihood, their source of income, and what feeds their family. Our customers come before everything else, we obsess over them
We work startup hours.
We get the job done.
Although we take our job seriously, we also like to have fun while doing it
Who we are looking for
We're looking for someone as ambitious, driven, and excited about our vision as we are. Our perfect candidate would have the following experiences/capabilities:
1+ years in customer success, operations, or support-related roles (BONUS if you've worked with home service businesses before)
Comfort with high-volume communication. You'll be communicating with customers via email, phone, and text message.
Exceptional written and verbal communication. Our work needs to be messaged properly and succinctly to our customers. They're busy, and we have limited time to communicate with them.
Impeccable time management. With high-volume communication, your day can be gone in the blink of an eye. We're looking for someone who can optimize their time better than most.
Adaptable & quick learner. You thrive in fast-paced environments and can pick up new tools, processes, and strategies quickly. You're resourceful and proactive, and you never let a lack of experience stop you from figuring things out.
Optimistic problem-solver. You approach challenges with a solutions-oriented mindset, staying positive even in tough situations. You see roadblocks as opportunities to improve, not as setbacks. Your enthusiasm is contagious, and you help keep both customers and teammates motivated.
Customer-obsessed mindset. You prioritize the customer's needs above all else, ensuring they feel valued, heard, and supported. You take the extra step to solve their problems efficiently while delivering a top-tier experience every time.
What You'll Do
Account Management. You'll be working closely with our customers to ensure all their needs are meet and an exceptional customer experience is held.
Multi-channel communication. Manage multiple conversations through a variety of mediums (e.g., phone calls, texts, emails, etc) and subsequently execute downstream tasks
Upselling & Growth Consulting. You'll be providing strategic growth advice to home service pros while seeing and executing on opportunities to upsell customers dependent on their businesses' needs.
Strong technical skills. Must have very strong computer skills with the ability to figure out new programs/software on the fly. HUGE plus if you have experience with web networking (e.g., domain names, DNS records, hosting, email records/connections, etc.) or experience w/ HTML/CSS/JavaScript
Work closely with our site specialist team. You'll be working with our incredible site specialist team, which executes all changes needed to our customer accounts
Deep product knowledge. You should know the product better than anyone. You'll be expected to learn and understand every nuance of our product.
Communicate with Engineering/Product. Effectively communicate customer feedback with our engineering/product team to continue to improve our product. You are the front lines between the customer and our product, you will be working to ensure our product remains world-class and continues to improve over time.
Compensation
Salary: $68,840k/year
Equity: dependent on experience
Comp package is subject to change
Top-tier healthcare package - we cover everything (100%)
Hardware setup - new MacBook, big display, and accessories
Unlimited PTO
Destination Airbnb company work retreats 2-3 times a year
Expect to travel to trade shows (3-4x/year)
Email us at ******************** with your resume and a note explaining why you're interested!
Inside Sales
Agent Job 22 miles from Norco
Essential Functions:
Contact prospective clients - using several tools and communication formats - and add new accounts to the portfolio to increase number of customers and company revenue opportunities
Maintain existing accounts by performing follow-up and constant interaction with customers to make sure Chip 1 will be the first distributor of choice when supply chain needs arise
Provide solutions and find creative ways to help customers with respect to their supply chain needs to increase company revenue opportunities and strengthen relationships
Negotiate prices for maximum mutual benefit between Chip 1 and its customers
Secure sales transactions to increase company sales revenue
Follow up with past due invoices and avoid oversights to prevent company revenue loss
Input data and monitor our sales management system (XCRM) active purchase orders/shipments to make sure all are completed on time to provide great service and strengthen relationships with customers
Work to achieve targets/goals set by the company to maximize company growth
Perform additional related duties as required
Competencies:
Diagnostic Information Gathering: The ability to identify the information needed to clarify a situation, seek that information from appropriate sources, and use skillful questioning to draw out the information
Trustworthy: Values integrity above all else, recognizing that a company culture built on trust is a competitive advantage
Problem solving: Demonstrates good judgment, strong problem-solving abilities, and sound decision-making
Self-starter: Takes initiative and works independently with minimal supervision
Sales skills: Elicits confidence from others quickly, leveraging same to drive sales
Required Qualifications:
Min 1-3 years of sales in related industry preferred
Work Environment:
Work primarily in office setting but may occasionally be required to perform job duties outside of the typical office setting
Ability to travel up to 50%
Working hours may include evenings, holidays, and extended hours as business dictates (e.g. to facilitate overseas communication)
Insurance Sales Agent
Agent Job 49 miles from Norco
We are seeking a highly motivated and results-oriented Insurance Sales Agent to join our team. This is a fantastic opportunity for a driven individual with a Property & Casualty (P&C) license to build a successful career in insurance sales. You will be responsible for developing new business, managing client relationships, and achieving aggressive sales targets. This is an in-office position.
Japanese Bilingual Sales Representative
Agent Job 46 miles from Norco
Our client a Plastics and packaging products distributor is seeking a Japanese Bilingual Sales Manager to join their team.
Title: Japanese Bilingual Sales Manager
Industry: Semiconductor
Type: Full Time Direct Hire Exempt
Location: Torrance CA (1 day a week remote)
Salary: 70K-100K
JOB DUTIES:
Expand business opportunities by developing customer business relationships
Perform sales cycle activities from prospecting to closing
Track sales metrics, market and customer information
Manage existing clients through outreach and building strong business relationships
Responsible for collection of payments from customers
Become fully versed in company's products and technologies
Prepare sales presentations
Participate in industry trade shows and networking events
Qualifications:
Japanese/ English bilingual language ability
Bachelor's degree
3+ years of related sales rep experience
Able to travel for business including local, domestic or international trips
Excellent communication ability customer service ability
***Please submit your application with a 1-2 page resume. Only qualified applicants will be contacted***
E-Commerce Customer Service Representative
Agent Job 28 miles from Norco
Required Skills & Experience
2+ years of Heavy Call Center experience Excellent technical skills with MSFT products Great written and verbal communication Experience in a customer service setting Experience handling inbound calls (30-60 daily calls) Comfortable maneuvering through multiple systems
Nice to Have Skills & Experience
Fluent in Spanish and English Previous experience in a call center
Job Description
A nutraceutical company in Orange County is looking for a customer service representative to support their Aliso Viejo location in their e-commerce department. These candidates will be taking inbound calls from customer and doctors to address any issues they may be having with the website, product ordering, or account resolution. This person will need to be comfortable over the phone as a majority of the work with be done via inbound calls. This will be a hybrid role so they will need to be local to the Aliso Viejo area, or comfortable commuting a few days a week.
Pay $21-22/hour
Customer Service Representative
Agent Job 22 miles from Norco
We are seeking a detail-oriented and customer-focused Customer Service Representative to join our client's team in Irvine, CA. In this role, you will be responsible for processing customer orders, preparing shipping labels, answering phone calls, and communicating with vendors to ensure smooth operations. The ideal candidate will have strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
Process customer orders accurately and efficiently
Prepare and print shipping labels
Answer and direct phone calls, providing excellent customer service
Communicate with vendors to resolve any order or shipping issues
Manage and update customer information in the system
Handle customer inquiries and complaints professionally and promptly
Collaborate with internal teams to ensure timely order fulfillment
Qualifications:
Previous experience in customer service, order processing, or a related role preferred
Strong communication and problem-solving skills
Proficient in Microsoft Office (Excel, Word, Outlook)
Ability to work in a fast-paced environment and manage multiple tasks
Detail-oriented with strong organizational skills
Customer Service Representative
Agent Job 22 miles from Norco
For those who want to keep growing, learning and evolving. We at KellyConnect hear you, and we're here for you! We're seeking a customer service representative to work at a premier employer centrally located in Irvine, California. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.
Responsibilities:
What's a typical day as a Customer Service Representative? You'll be:
Processing product complaints through ques and other communication channels.
Maintaining a positive experience while investigating complaints in a timely and courteous manner.
Accurately updating databases with pertinent details & product information.
Escalating issues based on severity to appropriate levels as needed.
Ensuring confidentiality of caller and proprietary information by following procedures set forth for handling complaints.
Qualifications:
This job might be an outstanding fit if you:
Have a high school diploma or equivalent.
Have at least 6 months of customer service experience
Have strong problem- solving and organizational skills.
Are able to work in a fast-paced environment.
Are able to work a hybrid work schedule comprised of weekly office & remote requirements.
What happens next:
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Service Representative today.
Why Join Us? At KellyConnect, we value a collaborative working environment that fosters growth and efficiency. If you are detail-oriented, proactive, and ready to contribute to our team's success, we encourage you to apply!
Get a complete career fit with Kelly .
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Acerca de kelly
El trabajo lo cambia todo. Y en Kelly, estamos obsesionados con dónde te puede llevar. Para nosotros, se trata de algo más que simplemente aceptar su próxima oportunidad laboral. Es el combustible que impulsa cada próximo paso de tu vida. Es el efecto dominó que cambia y mejora todo para su familia, su comunidad y el mundo. Es por eso que, aquí en Kelly, estamos dedicados a brindarle oportunidades ilimitadas para enriquecer su vida; solo pregúntele a las 300,000 personas que empleamos cada año.
Kelly Services se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa. Damos la bienvenida, valoramos y aceptamos la diversidad en todos los niveles y estamos comprometidos a construir un equipo que incluya una variedad de orígenes, comunidades, perspectivas y habilidades. En Kelly, creemos que cuanto más inclusivos seamos, mejores servicios podemos brindar. Las solicitudes de adaptaciones relacionadas con nuestro proceso de solicitud pueden dirigirse al Centro de conocimiento de recursos humanos de Kelly. Kelly cumple con los requisitos de las leyes locales y estatales de Oportunidad Justa de California. Una condena no excluye automáticamente a las personas del empleo.
Customer Service Representative
Agent Job 49 miles from Norco
BABYGOLD is a jewelry brand based in Los Angeles, California, known for creating personalized and high-quality fine jewelry pieces. They offer 14K gold jewelry, diamonds, and exceptional quality without traditional markups. Each piece comes with free shipping and a lifetime guarantee, catering to the everyday woman and her tribe.
Role Description
This is a Fulltime position for a Customer Service Representative at BABYGOLD. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. This role is based in our offices in Downtown Los Angeles, CA
Qualifications
Customer Service Representatives and Customer Support skills
Customer Satisfaction and Customer Experience skills
Previous experience in a customer-facing role
Communication Via Chat Phone and Email
Excellent communication and interpersonal skills
Ability to handle customer inquiries and resolve issues efficiently
Experience in the jewelry or fashion industry is a plus
High school diploma or equivalent required
Insurance Broker
Agent Job 49 miles from Norco
Greystone Insurance Agency is growing. Come join a smaller insurance agency with a great company culture and a greater referral stream. At Greystone Insurance, we are passionate, caring & knowledgeable insurance advisors, not order takers. Our clients rely on us to help them make confident, well-informed decisions about their insurance. If you enjoy converting hot leads and being paid well for it, you're going to love working at Greystone Insurance!
We are seeking a motivated and results-driven Insurance Producer to join our dynamic team. The ideal candidate will be responsible for developing & maintaining client relationships. Exceptional customer service is the most important thing we do. This role requires a strong understanding of insurance products and the ability to effectively communicate their benefits to prospective & existing clients.
YOU MUST HAVE A CALIFORNIA PROPERTY & CASUALTY INSURANCE LICENSE TO BE CONSIDERED FOR THIS JOB. PLEASE DO NOT APPLY IF YOU DON'T HAVE THE LICENSE.
Responsibilities
Convert hot lead opportunities... no cold calling!
Conduct thorough needs assessments for clients to recommend appropriate insurance products
Provide ongoing support and service to existing clients, ensuring their insurance needs are met
Collaborate with team members on sales administration tasks to streamline processes
Negotiate terms & conditions of insurance contracts with clients
Consistently cross-sell products to existing customers
Stay informed about industry trends, market conditions, and competitor offerings to effectively position our services
Maintain accurate records of client interactions and transactions in the company database
Ensure that all required documents are signed, filed and transmitted
Participate in training sessions and professional development opportunities to enhance product knowledge
Assist with Claims as needed
Requirements
California Property & Casualty license
Proven experience with personal lines brokerage Insurance sales (1 yr. min)
Basic understanding of the Excess & Surplus sales cycle
Strong customer service skills with the ability to build rapport with clients
Excellent communication skills, both verbal and written, for effective collaboration with team members and clients
Knowledge of EZ Lynx, InsuredMine or other industry CRMs
Ability to negotiate effectively while maintaining a focus on client satisfaction
Self-motivated with a strong work ethic and the ability to work independently as well as part of a team
Join us as an Insurance Producer where you can make a significant impact by helping individuals protect what matters most through tailored insurance solutions.
Job Types: Full-time, Permanent
Anticipated Annual Compensation: $150k+ including base salary + commissions & bonuses. Work hard and you can make $250k+ first year based on our current referral model.
Benefits:
Health insurance
Paid time off
Work Location: In person
Customer Service Representative
Agent Job 29 miles from Norco
We are seeking a dedicated Client Services Representative with a background in banking and at least 1+ year of call center customer service experience. The ideal candidate will be the first point of contact for our clients, providing support on a range of banking and treasury management products. This role requires exceptional communication skills, strong attention to detail, and the ability to thrive in a fast-paced, team-oriented environment.
Key Responsibilities:
Respond to customer inquiries via phone and email in a structured, queue-based environment
Act as the primary operational and product point of contact for clients
Proactively monitor accounts for overdrafts and resolve issues such as source of funds confirmation
Partner with internal departments to resolve ad-hoc client inquiries and ensure a seamless client experience
Support onboarding activities and due diligence to meet regulatory and company compliance requirements
Provide support for treasury management products and services
Train clients on banking and treasury products to ensure efficient use and implementation
Identify, investigate, and resolve client issues, coordinating with sales officers, vendors, and Relationship Managers
Analyze customer account processes and assist with compliance verification
Escalate and report compliance-related findings for resolution
Required Qualifications:
1+ years of call center or customer service experience
Banking experience is required
Strong attention to detail and organizational skills
Proven ability to multitask in a deadline-driven environment
Proficient in Microsoft Office Suite, especially Outlook and MS Teams
Excellent verbal, written, and interpersonal communication skills
Team-oriented mindset with a customer-first approach
Geek Squad Advanced Repair Agent
Agent Job 49 miles from Norco
The Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members. Agents diagnose technology issues through various troubleshooting activities including the use of specialty software. They are passionate about technology and leverage their technical abilities to create positive customer interactions by solving a variety of software and hardware issues.
At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Key Responsibilities
Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.
Understands the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone.
Establishes and maintains consistent rhythms for timely followup and ensures deliverables are met or exceeded.
Partners with other team members to ensure consistent and accurate documentation of customer requests and repairs.
Basic Qualifications
6+ months experience diagnosing, troubleshooting, or repairing technology products
Experience actively using and learning about consumer electronics
Strong ability to prioritize and multi-task in a fast-paced environment
Ability to work a flexible schedule inclusive of holidays, nights and weekends
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Position Type: Part time PandoLogic. Keywords: Electrical Appliance Service Technician, Location: Culver City, CA - 90230
RequiredPreferredJob Industries
Installation & Repair
Customer Service Representative
Agent Job 46 miles from Norco
Do you have a confident phone presence and a passion for helping people? Rowan Appliance Inc. is seeking a skilled and service-driven Customer Service Representative to join our growing team!
This role is primarily focused on handling customer phone calls, with additional responsibilities for email and live chat support. If you're a clear communicator who thrives in a fast-paced environment and enjoys solving problems, we want to hear from you.
What You'll Do
Answer and manage high volumes of inbound phone calls with professionalism and empathy
Provide detailed product support and troubleshoot basic appliance issues over the phone
Handle customer inquiries via email and live chat
Resolve order and delivery issues, assist with returns, and follow up to ensure satisfaction
Maintain accurate records of customer interactions in our CRM system
Work closely with our warehouse, shipping, and technical teams to resolve complex problems
Identify trends in customer feedback and recommend improvements to enhance service
What We're Looking For
2+ years of experience in a phone-based customer service, call center, or support role
Excellent verbal communication and active listening skills
Calm, empathetic, and professional tone when dealing with challenging situations
Comfortable working in a fast-paced, high-call-volume environment
Experience using CRM software and phone systems (e.g., Zendesk, HubSpot, RingCentral, or similar)
Highly organized and detail-oriented with strong problem-solving skills
Bilingual a plus (but not required)
What We Offer
Competitive salary based on experience
Paid Time Off, paid holidays, and employee discounts
Health, dental, and vision insurance
401(k) plan
Supportive team culture with room to grow
Why Rowan Appliance Inc.?
At Rowan Appliance Inc., customer care isn't just a department - it's the foundation of everything we do. If you're ready to bring your voice, empathy, and energy to a team that values people and service, we'd love to welcome you aboard.
Apply now by sending your resume to **************************
Guest Service Agent
Agent Job 30 miles from Norco
$16.64 / hour
The Guest Service Agent provides a warm welcome while registering guests into the property and genuine farewell upon departure ensuring all guests are satisfied with their stay. Agents will inform guests of the package elements while ensuring front desk efficiency, sell park tickets, along with providing the very best guest service.
Responsibilities:
Interacts with guests in a friendly, courteous, and professional manner; Registers guests, assign rooms, check-out guests, arrange for special requests; provide hotel and area information; answer phones; ensure that all operating procedures are being followed.
Dispenses and accounts for package tickets and discount coupons. Responsible for the Safe cash balance throughout shift while issuing cash to departments.
Accurately totals guest balances and collects payment.
Effectively resolves guest concerns and issues with use of minor compensation.
Provides guest service according to Cedar Fair standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions.
Maintains cleanliness and safety in assigned work area and performs all duties in compliance with Cedar Fair Safety guidelines and requirements and reports all unsafe or unusual conditions to supervision.
Meets scheduling availability requirements, including nights, weekends, and holiday periods to meet business needs.Meets Cedar Fair's attendance requirements as outlined in Cedar Fair's attendance policies.
Adheres to Cedar Fair's Rules of Conduct including specific costuming and grooming standards as outlined in Employee Guidelines and other park/division specific policies and procedures.
Uses proper mail, package, and message handling procedures.
Qualifications:
High school diploma / GED required.
Valid Driver's License.
Prefer one year experience in a multi-faceted guest service environment.
Strong written and verbal communication skills required.
Ability to work nights, weekends and holiday periods to meet business needs.
Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.
Contact Center Agent
Agent Job 35 miles from Norco
3 months contract
7 am-7 pm staggered shifts, possible weekends, job seekers Must be able to work OT
Serves as primary point of contact for access to academic medical centers and Health Sciences Campus.
Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system.
Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems.
The Patient Access Liaison II will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility.
The Patient Access Liaison II will also perform data entry, ensure data integrity, and reconcile as needed
Must Haves:
High School Diploma
Minimum two (2) years of experience working in a CALL CENTER, customer service, and Healthcare department/ environment.
Preferred:
Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant.
Associate or bachelor's degree in healthcare, business or operations field strongly preferred.
Air Interdiction Agent
Agent Job 23 miles from Norco
Pilot CBP Air Interdiction Agent
Air and Marine Operations (AMO), a component of U.S. Customs and Border Protection (CBP), offers skilled Pilots interested in law enforcement an opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission to protect America.
If you are looking for an exciting and rewarding career with excellent pay, exceptional federal benefits and job stability, now is the time to make your move: become an Air Interdiction Agent. AMO is actively recruiting for these full-time security-based opportunities with a streamlined application process. Notably, seasoned pilots and those with military training are in demand APPLY TODAY!
Duty Locations
Locations are offered based on operational requirements, mission requirements, and critical agency hiring needs as determined by AMO. You must be willing to work at any duty location within the region you select to include but not limited to the following:
Southeast Region: Homestead, FL and CAMB: Aguadilla, PR
Southwest Region: Tucson and Yuma, AZ; San Diego, CA; El Paso, Laredo, and McAllen, TX
NASOC UAS locations: Sierra Vista, AZ; San Angelo, TX
Duties and Responsibilities
As an Air Interdiction Agent (AIA) you will perform aviation-based law enforcement operations for the detection, prevention, interdiction, and apprehension of terrorists, terrorist weapons, and other contraband and persons from illegally entering or attacking the United States. Typical duties include:
Conducting air patrol, surveillance, and pursuit activities related to the interdiction of smuggled contraband via land vehicles, aircraft, or vessels.
Monitoring behavior patterns and activities of suspect persons, vehicles, or vessels believed to be engaged in illegal activities.
Collecting, refining, and analyzing strategic and tactical intelligence.
Supporting search and rescue and humanitarian efforts.
Salary and Benefits
Begin your career as an Air Interdiction Agent (AIA) and make up to $106,000 -$127,000 per year based on your qualifications for the GS-11 grade level and possible extra compensation based on your duty location (see below) and overtime pay, up to 25% of your salary.
Your starting salary will include Special Salary Rate (SSR); Law Enforcement Availability Pay (LEAP); Recruitment Incentive; and Retention Incentive.
This career ladder position has a grade level progression of GS-11, GS-12, and GS-13. You may be eligible for a promotion to the next higher grade level automatically (without re-applying) once you complete 52 weeks at each grade level (with supervisor approval).
Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive LEAP (amounts below include the SSR + LEAP).
GS-11, 1st year annual pay - $106,588
GS-12, 2nd year annual pay - $127,754
GS-13, 3rd year annual pay - $151,817
Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 10% Retention Incentive (amounts below include the SSR + LEAP + 10% Retention Incentive UAS Sites: Sierra Vista, AZ; Grand Forks, ND; San Angelo, TX).
GS-11, 1st year annual pay - $115,115
GS-12, 2nd year annual pay - $137,974
GS-13, 3rd year annual pay - $164,071
Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 25% Recruitment Incentive (amounts below include the SSR + LEAP + 25% Recruitment Incentive CAMB location only; Aguadilla, PR).
GS-11, 1st year annual pay - $127,906
GS-12, 2nd year annual pay - $153,305
GS-13, 3rd year annual pay - $182,302
Air Interdiction Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional and ROTH 401(k) offering.
Qualifications
Experience: You qualify for the GS-11 grade level if you possess one (1) year of specialized professional aviation experience performing duties such as:
Flying as a Pilot-in-Command or sole manipulator in an airplane and helicopter in all environments of flight, including night, poor weather, unfavorable terrain, low altitudes, or speed.
Evaluating information rapidly and making judicious decisions promptly during in-flight operations.
Developing strategies and coordinating aircraft and ground assets.
Using information systems and databases to conduct information surveys, queries, update files and disseminate information.
Experience may include Operation of an aircraft as Captain, Pilot in Command, Aircraft Commander, First Officer, Certified Flight Instructor, Second in Command, or Co-pilot.
Hiring Minimums:
Certification & Ratings: A current FAA Commercial or ATP Pilot Certification with one of the following ratings:
Dual Rated: Airplane (Single-engine land or multi-engine land) with instrument rating AND Rotorcraft Helicopter with instrument rating.
Airplane Rated: Airplane (Single-engine land or multi-engine land) with instrument.
Helicopter Rated: Rotorcraft Helicopter with instrument rating.
Equivalent military rating of the above at the time of application (eligibility based on military flight experience must provide official orders, forms or logbooks showing their status as a rated military pilot).
Flight Hours: Pilot Enter on Duty minimums are 1500 flight hours; (up to 500 hours can be waived, reducing the pilot enter on duty minimums to 1000 hours.
250 Pilot-in-Command hours; 75 Instrument hours; 75 Night hours (Flight Hour Waiver available, see Required Documents); and 100 Flight hours in the last 12 months This qualification requirement is currently being waived by OPM through August 5, 2025.
FAA Class 2 medical required for assessment dated within the last 12 calendar months; FAA Class 1, FAA Class 2 or Military medical flight clearance dated within the last 12 months qualifies to start the pre-employment process for the AIA position.
Apply at 750 hours total time:
Applicants applying at 750 flight hours are required to obtain at least 1,000 flight hours (depending on the number of hours approved for a waiver) at their own expense before being able to attend the 3-part flight assessment. Applicants must still meet 250 Pilot-in-Command, 75 instrument, and 75-night hours (100 flight hours in the last 12 months. This qualification requirement is currently being waived by OPM through August 5, 2025)
UAS Flight Hours: Applicants may include UAS Predator A (MQ-1), Predator B (MQ-9) flight hours and Predator A (MQ-1), Predator B (MQ-9) or predator-based flight hours. These hours may be credited towards satisfying the "Total flight time" 1,500 flight hour requirement only. UAS hours do not count towards the 250 flight hours as a Pilot in Command, 75 flight hours Instrument, and 75 flight hours Night. Flight hour logbooks will be required at the time of your Flight Assessment for verification.
Other Requirements
Citizenship: You must be a U.S. Citizen to apply for this position.
Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three of the last five years.
Age Requirement: Provisions of Public Laws 93-350 and 100-238 allow the imposition of a maximum age for initial appointment to a primary Law Enforcement Officer position within the Department of Homeland Security (DHS). In accordance with DHS Management Directive 251-03, the "day before an individual's 37th birthday" is the maximum age for original appointment to a position as a primary law enforcement officer within DHS. The age requirement is also necessary to ensure that you are able to complete the 20 years of applicable service for retirement.
NOTE: The Commissioner of CBP has approved a
temporary
increase in the maximum allowable age to 40 for original placement into an Air Interdiction Agent position.
Age Waiver: Creditable law enforcement officer service -
Covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d), or creditable service covered by Title 5 U.S.C. 8401(36) (as a Customs and Border Protection Officer) on or after July 6, 2008, may be applied toward the maximum age requirement. This age restriction may not apply if you are currently serving in a federal civilian (not military) law enforcement position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).
Veterans' Preference Eligibility
: To ensure compliance with statutes pertaining to the appointment of preference eligible veterans as determined by the Merit Systems Protection Board in its decision
Isabella
v.
Dept of State,
the maximum age for original appointment articulated above shall not apply to the hiring of individuals entitled to veterans' preference eligibility under 5 U.S.C. 3312. You must submit proof of Veteran's Preference (DD-214 Member 4 Copy) at the time of application.
Training: This position has a training requirement. You may be required to successfully complete the training requirement as a condition of employment. Failure to successfully complete the required course(s) of training in accordance with CBP standards and policies will result in placement into either a former or different position, demotion, or separation as determined by management and appropriate procedures.
Travel Required: You may be expected to travel for this position based on operational needs.
How to Apply
There Are Three Ways to Apply to Become an Air Interdiction Agent:
Fill out the Air Interdiction Agent applicant checklist and email it to a recruiter at cbp_amo_********************** along with a copy of your resume; OR
Apply on USAJOBS ; OR
Apply on Airline Apps.
Stay Updated Opt into CBP's talent repository
(highly recommended)
by selecting the
Contact a Recruiter
button. For
Position of Interest
select Air and Marine Operations, Air Interdiction Agent, then complete the pre-screening questions. You'll receive monthly emails with information about webinars, career expos, and future opportunities with AMO and CBP.
Insurance Sales Agent
Agent Job 43 miles from Norco
About us
We are a dynamic and growing insurance agency specializing in providing comprehensive commercial insurance solutions to businesses of all sizes.
We are seeking a highly motivated and results-oriented Insurance Sales Agent to join our team. This is a fantastic opportunity for a driven individual with a Property & Casualty (P&C) license to build a successful career in insurance sales. You will be responsible for developing new business, managing client relationships, and achieving aggressive sales targets. This is an in-office position.
Essential Duties and Responsibilities
Prospect and generate new leads through various channels (e.g., networking, referrals, cold calling).
Consult with clients to understand their insurance needs and recommend appropriate coverage options.
Present and explain insurance policies, ensuring clients understand the terms and conditions.
Prepare and submit insurance applications.
Manage client accounts and provide exceptional customer service.
Achieve monthly and annual sales targets.
Stay up-to-date on industry trends and product knowledge.
Maintain accurate records of sales activities and client interactions.
Knowledge, Skills and Abilities
Proven track record of success in achieving sales goals.
Excellent communication, interpersonal, and presentation skills.
Strong negotiation and closing skills.
Ability to build and maintain strong client relationships.
Self-motivated and driven to succeed.
Proficient in using CRM software and other sales tools.
Ability to work effectively in a fast-paced, in-office environment.
Education & Experience
Valid Property & Casualty (P&C) license is mandatory.
Minimum of one (1) year of experience in insurance sales.
Customer Service Representative
Agent Job 30 miles from Norco
A leader within the logistics industry is hiring a Customer Service Representative to join their team. This resource will be responsible for providing excellent customer service to external automotive customers and internal business partners to ensure a positive end to end experience. Responsibilities include Provide verbal and written communication via phone support and email correspondence. Monitor various processes including delivery routes and any related changes.
Must Haves:
1+ years of experience as a Customer Service Representative within a call center environment
High school diploma or equivalent
Proficiency utilizing Microsoft Office programs such as Outlook and Word Excellent communication skills and ability to resolve issues within a timely and professional manner
Plusses:
Logistics and/or supply chain industry experience
Bilingual - Spanish speaking
Compensation:
$16.50/hr to $18/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.
Air Interdiction Agent
Agent Job 38 miles from Norco
Pilot CBP Air Interdiction Agent
Air and Marine Operations (AMO), a component of U.S. Customs and Border Protection (CBP), offers skilled Pilots interested in law enforcement an opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission to protect America.
If you are looking for an exciting and rewarding career with excellent pay, exceptional federal benefits and job stability, now is the time to make your move: become an Air Interdiction Agent. AMO is actively recruiting for these full-time security-based opportunities with a streamlined application process. Notably, seasoned pilots and those with military training are in demand APPLY TODAY!
Duty Locations
Locations are offered based on operational requirements, mission requirements, and critical agency hiring needs as determined by AMO. You must be willing to work at any duty location within the region you select to include but not limited to the following:
Southeast Region: Homestead, FL and CAMB: Aguadilla, PR
Southwest Region: Tucson and Yuma, AZ; San Diego, CA; El Paso, Laredo, and McAllen, TX
NASOC UAS locations: Sierra Vista, AZ; San Angelo, TX
Duties and Responsibilities
As an Air Interdiction Agent (AIA) you will perform aviation-based law enforcement operations for the detection, prevention, interdiction, and apprehension of terrorists, terrorist weapons, and other contraband and persons from illegally entering or attacking the United States. Typical duties include:
Conducting air patrol, surveillance, and pursuit activities related to the interdiction of smuggled contraband via land vehicles, aircraft, or vessels.
Monitoring behavior patterns and activities of suspect persons, vehicles, or vessels believed to be engaged in illegal activities.
Collecting, refining, and analyzing strategic and tactical intelligence.
Supporting search and rescue and humanitarian efforts.
Salary and Benefits
Begin your career as an Air Interdiction Agent (AIA) and make up to $106,000 -$127,000 per year based on your qualifications for the GS-11 grade level and possible extra compensation based on your duty location (see below) and overtime pay, up to 25% of your salary.
Your starting salary will include Special Salary Rate (SSR); Law Enforcement Availability Pay (LEAP); Recruitment Incentive; and Retention Incentive.
This career ladder position has a grade level progression of GS-11, GS-12, and GS-13. You may be eligible for a promotion to the next higher grade level automatically (without re-applying) once you complete 52 weeks at each grade level (with supervisor approval).
Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive LEAP (amounts below include the SSR + LEAP).
GS-11, 1st year annual pay - $106,588
GS-12, 2nd year annual pay - $127,754
GS-13, 3rd year annual pay - $151,817
Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 10% Retention Incentive (amounts below include the SSR + LEAP + 10% Retention Incentive UAS Sites: Sierra Vista, AZ; Grand Forks, ND; San Angelo, TX).
GS-11, 1st year annual pay - $115,115
GS-12, 2nd year annual pay - $137,974
GS-13, 3rd year annual pay - $164,071
Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 25% Recruitment Incentive (amounts below include the SSR + LEAP + 25% Recruitment Incentive CAMB location only; Aguadilla, PR).
GS-11, 1st year annual pay - $127,906
GS-12, 2nd year annual pay - $153,305
GS-13, 3rd year annual pay - $182,302
Air Interdiction Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional and ROTH 401(k) offering.
Qualifications
Experience: You qualify for the GS-11 grade level if you possess one (1) year of specialized professional aviation experience performing duties such as:
Flying as a Pilot-in-Command or sole manipulator in an airplane and helicopter in all environments of flight, including night, poor weather, unfavorable terrain, low altitudes, or speed.
Evaluating information rapidly and making judicious decisions promptly during in-flight operations.
Developing strategies and coordinating aircraft and ground assets.
Using information systems and databases to conduct information surveys, queries, update files and disseminate information.
Experience may include Operation of an aircraft as Captain, Pilot in Command, Aircraft Commander, First Officer, Certified Flight Instructor, Second in Command, or Co-pilot.
Hiring Minimums:
Certification & Ratings: A current FAA Commercial or ATP Pilot Certification with one of the following ratings:
Dual Rated: Airplane (Single-engine land or multi-engine land) with instrument rating AND Rotorcraft Helicopter with instrument rating.
Airplane Rated: Airplane (Single-engine land or multi-engine land) with instrument.
Helicopter Rated: Rotorcraft Helicopter with instrument rating.
Equivalent military rating of the above at the time of application (eligibility based on military flight experience must provide official orders, forms or logbooks showing their status as a rated military pilot).
Flight Hours: Pilot Enter on Duty minimums are 1500 flight hours; (up to 500 hours can be waived, reducing the pilot enter on duty minimums to 1000 hours.
250 Pilot-in-Command hours; 75 Instrument hours; 75 Night hours (Flight Hour Waiver available, see Required Documents); and 100 Flight hours in the last 12 months This qualification requirement is currently being waived by OPM through August 5, 2025.
FAA Class 2 medical required for assessment dated within the last 12 calendar months; FAA Class 1, FAA Class 2 or Military medical flight clearance dated within the last 12 months qualifies to start the pre-employment process for the AIA position.
Apply at 750 hours total time:
Applicants applying at 750 flight hours are required to obtain at least 1,000 flight hours (depending on the number of hours approved for a waiver) at their own expense before being able to attend the 3-part flight assessment. Applicants must still meet 250 Pilot-in-Command, 75 instrument, and 75-night hours (100 flight hours in the last 12 months. This qualification requirement is currently being waived by OPM through August 5, 2025)
UAS Flight Hours: Applicants may include UAS Predator A (MQ-1), Predator B (MQ-9) flight hours and Predator A (MQ-1), Predator B (MQ-9) or predator-based flight hours. These hours may be credited towards satisfying the "Total flight time" 1,500 flight hour requirement only. UAS hours do not count towards the 250 flight hours as a Pilot in Command, 75 flight hours Instrument, and 75 flight hours Night. Flight hour logbooks will be required at the time of your Flight Assessment for verification.
Other Requirements
Citizenship: You must be a U.S. Citizen to apply for this position.
Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three of the last five years.
Age Requirement: Provisions of Public Laws 93-350 and 100-238 allow the imposition of a maximum age for initial appointment to a primary Law Enforcement Officer position within the Department of Homeland Security (DHS). In accordance with DHS Management Directive 251-03, the "day before an individual's 37th birthday" is the maximum age for original appointment to a position as a primary law enforcement officer within DHS. The age requirement is also necessary to ensure that you are able to complete the 20 years of applicable service for retirement.
NOTE: The Commissioner of CBP has approved a
temporary
increase in the maximum allowable age to 40 for original placement into an Air Interdiction Agent position.
Age Waiver: Creditable law enforcement officer service -
Covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d), or creditable service covered by Title 5 U.S.C. 8401(36) (as a Customs and Border Protection Officer) on or after July 6, 2008, may be applied toward the maximum age requirement. This age restriction may not apply if you are currently serving in a federal civilian (not military) law enforcement position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).
Veterans' Preference Eligibility
: To ensure compliance with statutes pertaining to the appointment of preference eligible veterans as determined by the Merit Systems Protection Board in its decision
Isabella
v.
Dept of State,
the maximum age for original appointment articulated above shall not apply to the hiring of individuals entitled to veterans' preference eligibility under 5 U.S.C. 3312. You must submit proof of Veteran's Preference (DD-214 Member 4 Copy) at the time of application.
Training: This position has a training requirement. You may be required to successfully complete the training requirement as a condition of employment. Failure to successfully complete the required course(s) of training in accordance with CBP standards and policies will result in placement into either a former or different position, demotion, or separation as determined by management and appropriate procedures.
Travel Required: You may be expected to travel for this position based on operational needs.
How to Apply
There Are Three Ways to Apply to Become an Air Interdiction Agent:
Fill out the Air Interdiction Agent applicant checklist and email it to a recruiter at cbp_amo_********************** along with a copy of your resume; OR
Apply on USAJOBS ; OR
Apply on Airline Apps.
Stay Updated Opt into CBP's talent repository
(highly recommended)
by selecting the
Contact a Recruiter
button. For
Position of Interest
select Air and Marine Operations, Air Interdiction Agent, then complete the pre-screening questions. You'll receive monthly emails with information about webinars, career expos, and future opportunities with AMO and CBP.