Client Services Representative
Agent Job 24 miles from Mahwah
Position: Full-Time Permanent Role with a Global Leader in HR Solutions
Permanent
This role is responsible for providing comprehensive payroll support to clients, ensuring accurate payroll processing, compliance, and troubleshooting. The position is integral in maintaining high levels of client satisfaction by addressing employer-level payroll concerns with a focus on efficiency, accuracy, and client education.
Key Responsibilities:
Primary Client Liaison:
Act as the main point of contact for employer-level payroll concerns.
Address client inquiries regarding payroll processing, tax compliance, and system navigation.
Maintain a strong rapport with clients through consistent communication via phone, email, and chat.
.
Client Education & Support:
Offer proactive payroll solutions to improve client satisfaction and retention.
Educate clients on system functionalities, payroll regulations, and operational efficiencies.
Assist clients in leveraging technology for payroll automation and compliance reporting.
Performance & Efficiency:
Work in a fast-paced, structured environment with a focus on key performance metrics such as response time, resolution rate, and client satisfaction scores.
Maintain accurate documentation of client interactions and issue resolutions in the CRM system.
Qualifications:
Experience & Skills:
Previous client service experience, preferably in payroll, HR, or financial services.
Strong problem-solving skills to diagnose and resolve payroll issues efficiently.
Excellent communication skills (written and verbal) to interact with clients and internal teams effectively.
Organizational skills to manage multiple client accounts and deadlines.
Ability to work independently while collaborating within a team-oriented environment.
Technical Proficiency:
Familiarity with payroll software and HRIS systems is a plus.
Basic knowledge of payroll regulations and compliance requirements.
Proficiency in Microsoft Office (Excel, Word, Outlook) and customer support tools.
Why Join?
Opportunity to work with a globally recognized leader in HR solutions.
Hybrid work model for a balanced work-life experience.
Career growth potential within a structured, client-focused environment.
Hands-on experience in payroll compliance, problem-solving, and client relationship management.
Insurance Sales Agent
Agent Job 22 miles from Mahwah
Are you driven by a highly competitive compensation structure? Is securing your financial independence and inspiring others to do the same important to you? Whether you are new to insurance sales or an experienced financial professional looking to accelerate your career, joining Bankers Life can propel your success.
Make a difference in your community by guiding people through their retirement needs and situations. In this role, you will assess clients' financial needs, provide expert life and health insurance recommendations, and deliver exceptional customer service. As a Bankers Life team member, you will develop while building lasting relationships.
Money Matters
1st year: $40,000 - $65,000
3rd year: $60,000 - $90,000
5th year: $75,000 - $130,000
The above income ranges are averages across all Insurance Sales Agents.
You Inspire Us
At Bankers Life we pride ourselves on your career development, backing our team members to reach new heights with our three career tracks:
Financial Professional - Develop a deep understanding of our products and become a top producing veteran agent with passive income streams. Jump in right away as an Insurance Sales Agent and start building your product knowledge and career momentum.
Sales Leadership - Hit the ground running and ascend with our mentorship as a leader on our management team. Build and lead your own team; transition to a management role can happen as early as your second year.
Financial Representative/Financial Advisor - When the time is right, expand your career into wealth management. Fully paid study programs for insurance licensing, SIE, Series 6, Series 7, Series 63, Series 66, Series 65, and CFP .
Our career paths and training programs provide the support you need to take your career in any direction you choose and the flexibility to move through the different paths when it's right for you.
We Empower You
Participate in training, named as an Apex Award Winner by Training magazine consecutively since 2012
Take pride in your career development with our three career tracks: Financial Professional, Sales Leadership and Investment Advisor
Earn highly competitive commission structure, passive income opportunities and bonus programs, retirement savings program and more
Benefit from sales leads, marketing tools, mentorship and leading technology at your fingertips
Immerse in all expenses paid trips and conventions
Bankers Life , a subsidiary of CNO Financial, is a Fortune 500 company with a strong commitment to diversity and inclusion. We value an inclusive and belonging environment where everyone's different viewpoints bring new successes! Please visit our career site to learn more about our mission: ********************************
Part-Time Customer Service Agent (32hrs.)
Agent Job 28 miles from Mahwah
About Wakefern
Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite , Price Rite , The Fresh Grocer , Dearborn Markets , Fairway Markets , Gourmet Garage , and Di Bruno Brothers banners.
Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailers compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern's co-operative members benefit from the company's extensive portfolio of services, including innovative technology, private label development, and best in class procurement practices.
About You
Your contribution
The Customer Service Agent is responsible for supporting all aspects of replenishment and logistics activity within the department. General responsibilities include answering phone and email communications from internal and external customers including all banners, Wholesale customers and Wakefern product divisions. Core functions of this role include completing delivery discrepancy investigations, handling all types of store orders, supporting order scheduling, including DSD, directs, Wholesale and Transdock orders. During any type of Logistics crisis, the CSA represents the division, including staffing the Emergency Operations Center. The work performed is in a high volume call center and the CSA serves as a first-contact associate for store logistical needs.
What you will do
The core functions of this position include, but are not limited to, the following:
Answer and respond to inbound calls and emails from retail locations
Complete a delivery discrepancy investigation from start to finish, including reporting activities; use of the Delivery Discrepancy Application (DDA) is required
Complete order poll monitoring from start to finish
Create a report card; explain how to create a report card
Create, adjust, cancel and understand a store order
Create, update, cancel and understand a store return
Understand basic information on an invoice, delivery receipt, loading diagram
Understand, create and update an ordering schedule
Understand basic information about Directs, Direct Store Deliveries (DSDs) and other non-warehouse deliveries
Able to use the major scheduling, audio and video programs as well as an ability to learn new technologies and interfaces
What we're looking for
High school graduate or equivalent
Outstanding telephone etiquette, verbal and written communication skills; ability to handle very heavy telephone volume
Strong problem solving and critical thinking skills
Ability to work in a fast-paced environment without constant direct supervision
Good software skills; Microsoft Office Suite proficiency required; previous use of logistics-related software preferred (CGO, Cisco Finesse, Cisco WebEx, LINK, MicroStrategy, Pega Delivery Discrepancy Application, QMF, RAPID, Smartsheet, WMS)
Work schedule flexibility; Split Work Week (any 4 out of 7 days) - Saturday and Sunday weekend coverage required
1st shift; 8am-4pm or 9am-5pm
Retail experience preferred
Multiple language experience preferred
How you will succeed
Core Competencies:
Communicate Effectively: Communicates thoughts and ideas in a well-organized manner, encouraging two way communication.
Build Relationships: Creates cross functional partnerships through the development and maintenance of constructive and cooperative relationships.
Stay Competitive: Demonstrates a mindset of continuous improvement while exhibiting passion and enthusiasm for their work.
Embrace Change: Looks for new ways of working by supporting advancements in processes and technology.
Develop You: Identifies and capitalizes on opportunities for personal and professional career growth.
Drive for Results: Supports divisional and strategic objectives through achievement of work goals.
How you will work
Ability to sit and work at a desk for long periods of time
Ability to view screens for long periods of time
Customer Service Representative
Agent Job 20 miles from Mahwah
Provide the highest level of customer service to internal and external customers with respect to all aspects of the order process including order placement, order management, customer knowledge, warranty processing, and plant follow-up. Maintain solid interdepartmental and customer relationships by addressing questions and concerns with speed and professionalism. Act as the "Voice of the Consumer " to equally improve the products for our customers as we do for our company.
Essential Duties
Providing customer service to our customers in a call center environment.
Providing customer service to external customers with respect to all aspects of the order process including order placement, customer and plant follow up, and product inquiries.
Providing proactive service to customers by educating them regarding products and alternative choices as well as assisting our Sales Department in placing proactive outgoing service calls to customers.
Perform other duties as assigned.
Manage inbound and outbound calls in a timely manner
Keep accurate real-time records of all conversations in our database.
Build relationships with external & internal customers via phone and e-mail to assist with all inquiries.
Work as "sales support” for our Sales Team.
Provide world-class service by delivering an effortless customer experience.
Qualifications Required
H.S. Diploma or General Education Degree (GED) Required
Bachelor's Degree Preferred
Past Customer Service experience, especially in a call center environment required
Excellent verbal and written communication skills
Ability to multitask in a fast paced environment
Excellent problem-solving capabilities
Strong computer skills: Microsoft Office Suite and Google Suite
Highly organized with great attention to detail
Outgoing and energetic attitude
Must be a team player and perform well under pressure
Customer Service Representative- ERISA Fidelity Department
Agent Job 6 miles from Mahwah
Who are we?
Colonial Surety Company is an insurance company licensed for business in every state, listed by the U.S. Treasury as an approved surety, and rated “A Excellent” by A.M. Best Company. Our distinct, digital product platform has recently expanded to include important liability coverages for small and mid-size businesses. Founded in 1930, we use our experience-plus technology-to give busy people and businesses easy, affordable and digital access to a growing portfolio of bond and insurance products. We have an ambitious vision for impact and growth-and invite a diversity of motivated achievers to come, learn, work, create, grow-and succeed-with Colonial.
Position Overview
We are seeking a high-energy, customer-focused Customer Service Representative (CSR) for our ERISA Fidelity Department. This role is ideal for someone who is hungry to grow, enjoys a heavy phone presence, and has a strong interest in sales. You will be responsible for assisting clients, managing CRM data, handling administrative tasks, and ensuring a seamless customer experience. Prior experience in Customer Service is a must-as well as a strong work ethic, excellent communication skills, and a drive to succeed!
Key Responsibilities
Customer Service & Sales Support:
Engage with clients via phone and email, providing top-notch service and assistance.
Educate potential customers on ERISA Fidelity products and services, helping them navigate their options.
Proactively follow up on leads and in-progress applications to drive sales conversions.
Maintain accurate customer records and interactions in the CRM system.
Collaborate with internal teams to streamline processes and improve customer experience.
Administrative Responsibilities:
Process and track applications, renewals, and policy updates.
Ensure accurate data entry and maintain organized client records.
Assist in preparing reports, documentation, and client communications.
Support the team with invoicing, follow-ups, and other administrative tasks.
Qualifications & Skills
Experience:
1-3 years in customer service, sales support, or administrative roles.
Prior experience working in a CRM system is highly preferred.
Skills & Competencies:
Strong verbal and written communication skills - comfortable with a high-volume phone role.
Driven, self-motivated, and eager to grow in a sales-oriented environment.
Detail-oriented with strong organizational and problem-solving skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Ability to multi-task, prioritize, and meet deadlines efficiently.
Education & Certifications:
BA Degree in Business in related field.
Why Join Us?
📞 Heavy phone presence & sales growth opportunities
💼 $45,000 base salary
🏆 Career advancement in a fast-growing company
📈 Monday-Friday, 8:30 AM - 5:30 PM schedule with a 1-hour lunch
🌟 Supportive team environment & professional development
If you're hungry for success, love being on the phone, and want to grow in sales, we'd love to hear from you!
Ocean Export Agent
Agent Job 19 miles from Mahwah
Monday - Friday 8:30AM - 5:00PM
MUST HAVE OCEAN EXPERIENCE.
Job Responsibilities:
Plans and directs flow of air/ocean traffic moving to overseas destinations.
Opens files on the dedicated software system for each shipment.
Ships freight, prepares documentation and waybilling, assesses charges, and collects fees for shipments.
Negotiates with domestic customers, as intermediary for foreign customers, to resolve problems and arrive at mutual agreements.
Examines invoices and shipping manifests for conformity to tariff and customs regulations.
Prepares reports of transactions to facilitate billing of shippers and foreign customers.
Examines documents such as invoices, bills of lading, and shipping statements, to verify conversion of merchandise weights or volumes into system used by other country.
Converts foreign currency figures into United States monetary equivalents, or domestic currency into foreign equivalents.
Corresponds with foreign network.
Is responsible for moving shipments on time.
Files documents in an accurate manner.
Organizes oneself to handle the volume of activity.
Corrects EPO's if requested by the supervisor.
Reports all serious difficulties to air/ocean export manager.
Prepares quotations which are under the control of the immediate supervisor.
Other duties as assigned.
Job Requirements:
High school diploma or general education degree (GED)
6 months related experience and/or training; or equivalent combination of education and experience.
HealthMarkets Insurance Agent
Agent Job 25 miles from Mahwah
If you're looking for an exciting opportunity where you can change people's lives and achieve financial success as an independent insurance agent, you've come to the right place. Becoming an independent insurance agent with HealthMarkets is an opportunity unlike any other. HealthMarkets offers agents the resources and support they need to grow their businesses and succeed in the industry, all while making a difference in people's lives.
And who are we? HealthMarkets is a technology-enabled health insurance agency delivering high-touch, customized health and supplemental insurance solutions to individuals, families and small businesses. Millions of Americans depend on us to help explore their insurance coverage options - and we're looking for independent insurance agents like you to help us continue that mission.
So, whether you're an experienced insurance agent looking for your next opportunity or are just starting out and looking for an opportunity to demonstrate your talents, HealthMarkets is the career move that can help change your life.
Job description
If you're an insurance agent with 4-5 years of experience, we want you. As an independent contractor licensed insurance agent with HealthMarkets, you'll be collaborating with one of the largest independent health insurance agencies in the US. You'll have the opportunity to grow a flourishing business, all while making a difference in people's lives.
Not only that, but HealthMarkets will offer you the resources you need to succeed. We'll give you access to leads, quoting tools, training resources, and more so you can focus on what you do best: selling. Contact us today and succeed on your terms with HealthMarkets.
48640-HM-0622
Customer Service Representative
Agent Job 28 miles from Mahwah
The Customer Service Representative (CSR) is responsible for providing excellent customer support, processing orders, handling inquiries, and ensuring smooth communication between customers and warehouse operations. The CSR will work closely with logistics, warehouse, and sales teams to ensure timely and accurate fulfillment of customer requests.
Key Responsibilities:
Customer Support & Order Processing:
Serve as the primary point of contact for customer inquiries regarding orders, shipments, inventory, and general service needs.
Process customer orders accurately and efficiently in the warehouse management system (WMS).
Communicate order status, shipping details, and any delays to customers in a timely manner.
Handle customer complaints and resolve issues professionally to maintain customer satisfaction.
Warehouse Coordination & Logistics Support:
Work closely with warehouse and logistics teams to ensure timely picking, packing, and shipping of orders.
Monitor inventory levels and communicate shortages or stock discrepancies to customers and internal teams.
Coordinate with carriers and freight companies to track shipments and resolve delivery issues.
Documentation & Data Management:
Maintain accurate records of customer interactions, order transactions, and issue resolutions.
Generate and review reports related to order fulfillment, customer complaints, and service metrics.
Assist with invoicing, billing inquiries, and returns processing as needed.
Team Collaboration & Process Improvement:
Support internal teams by providing customer feedback and insights to improve warehouse operations.
Assist in implementing customer service policies and best practices to enhance service quality.
Participate in team meetings to review performance, discuss challenges, and propose solutions.
Qualifications & Skills:
High school diploma or equivalent; associate's or bachelor's degree preferred.
1-3 years of experience in customer service, preferably in a warehouse, logistics, or distribution environment.
Strong communication and problem-solving skills.
Proficiency in warehouse management systems (WMS), Microsoft Office (Excel, Word, Outlook), and customer service software.
Ability to multitask, prioritize, and work in a fast-paced environment.
Knowledge of supply chain, shipping, and warehouse processes is a plus.
Work Environment:
Office-based role within a warehouse setting, requiring occasional interaction on the warehouse floor.
Fast-paced, customer-driven environment with frequent problem-solving and communication needs.
Front Desk Operations - Customer Service Representative
Agent Job 28 miles from Mahwah
alts | Alteration Specialists of New York is looking for a Front Desk Operations Professional
We are looking for a dynamic professional Front Desk Operations team member, distinguished by their charisma, commitment, and professional integrity. This role will include responding to phone calls and emails, office management and administration, as well as internal/external communication, and creative problem solving. This is a customer facing position, full-time or part-time role in New York City, Brooklyn, NY, Hoboken, NJ & Greenwich, CT, with competitive pay, full benefits, and opportunities for future growth.
Compensation
FDO earns $18 an hour when you are accompanied by a Studio Experience Coordinator or other FDO. If you are working a shop on your own then you will be paid $20 an hour for that specific shift. $18 an hour is the base compensation for any and all FDO roles.
Responsibilities
Front Desk - Office Management
Maintain a professional, warm, welcoming office environment
Greet all clients, manage check-ins, pickups and payment
Answer all inbound calls to the Alteration Specialists Studio
Manage all client bookings and appointments
Process new transactions and ensure internal reporting is correct
Responsible for ordering, tracking and managing office inventory, supplies and purchases
Ensure all outsourced garments are appropriately tagged, distributed and delivered
Manage the flow of fitting room processes and appointments
Customer Service
Quick, warm, and on-brand customer communication across emails, calls and in-person
Thoughtful and authentic recommendations to customers through a deep understanding of their need
Thoughtful interaction with each customer
Collect, organize, and track consumer feedback, day to day issues and other relevant information and communicate this to the team
Contribute ideas to company policies to create an even better customer experience
Operations
Ensure that all QC checkpoints that live with front operations are consistently met for each garment entering or leaving your studio
Ensure all tickets are properly created, and processed throughout the garment's life cycle with Alteration Specialists
Properly record and document all RFA's, refunds and other failures of process, and brainstorm written solutions to achieve a higher operational efficiency
Attributes
You are warm, compassionate, and empathic. You have a calming demeanor and a way of building trusting, caring relationships with ease.
You are a skilled communicator. You're both a great listener and an effective speaker and writer. You treat sensitive information with respect and discretion.
You are mission driven. You are motivated to help change the fashion industry, and move towards a more sustainable future and serve as an excellent ambassador for a cause you believe in.
You are systematic. You derive pleasure from being highly organized, creating order, and checking things off your list.
You are detail-oriented. You take pride in a beautifully executed workflow and typos in your emails make you cringe.
You are thoughtful. You can anticipate the needs of your tailoring team and clients, and feel committed to proactively creating a supportive environment for all. You are able to recognize how your individual role feeds into the larger organization's objectives.
You have great professional integrity. You take ownership over your work, ask for help when you need it, and are committed to your own growth and development.
Experience
Experience in customer service related roles preferred
Prior responsibilities in the fashion industry, and communications management desired.
Experience or deep interest in fashion and sustainability desired, with a working knowledge of garment construction desired.
*This is an entry-level role.*
Why the Role is Compelling
As the Front Desk Operations - Customer Service Representative for an alts | Alteration Specialists team, you would play an integral role in creating a welcoming and professional environment that has a profound impact on some of the most important events and days in a client's life. You would establish rewarding relationships with the studio's clientele and partner community, and serve as the first point of contact for people who might benefit from our services. You would have the opportunity to develop your career in an expanding industry. You would feel the support of a tight-knit tailoring and operations team, and the excitement of being part of a growing, multi-studio operation disrupting the fashion industry with many opportunities to grow as quickly in your career as the brand is growing.
alts | Alteration Specialists is committed to working with and fairly rewarding the best talent in the industry. We believe in treating people right - through fair compensation and benefits, thoughtful management and specific attention to growth and development of our staff.
Customer Service Representative
Agent Job 23 miles from Mahwah
Our transformative logistics client is setting the standard for forward thinking solutions to deliver the highest level of value add to their customers. This company supports services like e-commerce fulfillment, warehousing, and distribution, with transportation management. This client has reached an annual revenue of $9 Billion Dollars by setting clear long-term goals and creating a culture built around collaboration, innovation, and sustainable growth.
They are looking for a Customer Service Representative to join their team. In this role, you will be responsible for delivering excellent service to customers, business partners, and drivers. Your role will involve supporting the efficient handling of customer inquiries, processing damage claims, and maintaining accurate data entry.
Opportunity: 25-week contract
Compensation: $18/hour
Schedule: Monday-Saturday 9am - 5:30pm; Thursday off
Location: Newark, NJ
Responsibilities:
Assist customers and business partners via telephone and email
Handle customer complaints in a calm, professional manner
Diagnose, assess, and resolve problems or issues
Monitor progress of delivery routes
Scan haul-away pods and verify stamps
Process changes or cancellations to delivery orders
Qualifications:
1+ years of related experience preferably within a call center environment
High school diploma or equivalent
Strong customer service skills and the ability to satisfactorily resolve issues
CRG Benefits
CRG Contractors who work an average of 30+ hours per week are eligible to elect benefits through CRG after 90 days of employment!
Benefits Options
:
Medical / Health Insurance (
Multiple Plan Options
)
HSA and FSA Options (
CRG will match $500 of your HSA contributions!)
Vision and Dental Insurance
Virtual Visits for Urgent Care, Psychiatry, and Therapy
401K - CRG matches up to 4%!
Life and AD&D Insurance
Long-Term & Short-Term Disability Insurance
Accident, Hospital, & Critical Illness Insurance
JN003
Customer Service Rep
Agent Job 30 miles from Mahwah
CUSTOMER SERVICE REP(ASSOC DEGREE) SALARY 60-70K
MANUFACTURING EXPERIENCE PREFERRED
Growing Manufacturer needs someone to handle customer purchase order entries, following up on a large amount of emails on a daily basis, direct customer inquiries and complaints to the right contact, work with accounting to invoice customers, set up and maintain accurate records and files, and scan and file documents. Should have experience in Microsoft Office Suite/Outlook and the ability to multitask and follow through on tasks consistently. Position will require 4-6 years experience in customer service preferably with a manufacturing organization. Please email **********************
Customer Service Representative
Agent Job 26 miles from Mahwah
Customer Service Associate
Port Chester, NY (Hybrid)
Zachys Wine International
**************
About Zachys
Zachys is a fourth-generation family-owned business with a rich history dating back almost eight decades. Founded by Zachy Zacharia in 1944, Zachys has evolved from a corner liquor store into a renowned destination for fine wine and spirits and an internationally recognized auction powerhouse.
Our mission is to offer unique experiences and access opportunities to our clients. We offer a comprehensive suite of services encompassing Retail, Storage, and Auction, expertly guiding clients through an extraordinary journey from discovery to curation, and even to consignment. Zachys is headquartered in Port Chester, NY, with an international office in Hong Kong.
Our commitment to our employees is to offer an engaging, dynamic, rewarding workplace where we promote what we value: Teamwork, Respect, Knowledge, Service Excellence, Innovation, Community and Accountability.
The Job
The Customer Service Associate is responsible for providing superior customer sales, service and relationship support to all Zachys clients, addressing their inquiries and resolving any issues utilizing process, business systems and product knowledge, coordinating with internal and external resources to ensure client delight with a positive, friendly demeanor and in a professional manner.
Responsibilities
Respond promptly to customer inquiries through various communication channels (phone, email, chat, or in-person) with professionalism and courtesy
Support the CS Call center queues to ensure client satisfaction by ensuring availability in the queue during hours worked.
Provide clear and accurate information to customers regarding products, services, orders, and policies
Handle customer complaints and concerns effectively, finding solutions that align with company policies and customer satisfaction goals.
Escalate complex issues to the appropriate departments for further investigation and resolution based on escalation policy
Proactively engage with customers to build and nurture positive relationships, ensuring they feel valued and understood
Adhere to established company processes and procedures related to customer service, ensuring consistency and quality in customer interactions
Organize high volume of outgoing property shipments across various carriers and methods
Liaise with Wine Specialists to coordinate clients' requests as applicable
Liaise with inventory and shipping departments to coordinate clients' logistical requests
Assist with auction pre-registration and bid department functions as necessary
Attend auctions and service auction registration desk as necessary
Requirements
The successful person in this position must be able to work independently, and efficiently within a reasonable timeframe. Strong communication skills, both oral and written, are essential; you must be team player with positive and dynamic personality.
At least 2 years of customer service experience is required handling storage client expectations
Retail and/or restaurant experienced applicants are encouraged to apply
Must be proficient with Microsoft Office, especially Excel and Outlook.
Basic accounting and inventory/CRM systems knowledge a plus
NetSuite experience welcome but not required
Hours
Days: Monday-Saturday, one day remote, one day off during the week
Hours: 9:00am-6:00pm
Weekend flexibility required for auction support
Zachys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Bilingual Customer Service Representative- Mortgage Services
Agent Job 10 miles from Mahwah
The Customer Service Representative is the primary contact for VNB Mortgage Services loan customer inquiries. The CSR will respond to all oral and written communication.
Responsibilities include but are not limited to:
Assist borrowers, attorneys, settlement agents, VNB collection staff and other VNB staff with billing statement and payment posting inquiries, payoff requests, and general loan inquiries/information.
Assist the Payoff/Satisfaction Department in the preparation of payoff statements for borrowers, settlement agents and VNB Closing Department.
Review in detail the complexity of initial and annual escrow analysis statements with borrowers.
Prepare amortization schedules.
Respond to basic tax and insurance questions.
Review and resolve all customer service complaints.
Receive and process borrower telephone payments (speed pay).
Provide excellent customer service to mortgage borrowers.
Assist other areas of the Department as needed.
Required Skills:
General understanding of the multifunctional mortgage servicing department.
Ability to add, subtract, multiply and divide in all units of measure.
Ability to write routine correspondence.
Ability to think independently and make appropriate decisions.
Ability to perform multiple tasks through effective prioritization and time management, and demonstrate attention to details.
Strong analytical and reconciliation abilities.
Strong computer skills including electronic mail, routine database activity, word processing, spreadsheets, graphics, etc.
Strong telephone skills.
Required Experience:
High School Diploma or GED and a minimum of two years' prior customer service or call center experience.
Mortgage Servicing experience preferred.
Customer Service Representative
Agent Job 14 miles from Mahwah
In this role, the Customer Service Representative is the first point of contact for our customers, providing exceptional support and assistance to ensure their needs are met. This role handle inquiries, resolve issues, and contributes to a positive customer experience. The ideal candidate will possess strong communication skills and a passion for helping others.
Responsibilities include but are not limited to:
Respond promptly but no later than 24 hours, to customers' inquiries via calls, emails and chat (approx. 75-100 per day) and continue to correspond with them until ticket is closed.
Be a product expert and provide accurate information regarding products, customer orders and services.
Assist customers with choosing quantity availability, material, colors, sizes and accessories for orders
Assist customers with order placements, replacements, modifications, and cancellations and troubleshoots incorrect orders.
Works directly with CSR manager to obtain customer discounts on incorrect or replacement orders, if necessary.
Process customer credits in sales entry system for accounting team to refund timely
Resolve customer complaints efficiently and effectively.
Maintain detailed records of customer interactions and transactions.
Assist customers with status updates by checking ERP system or providing shipping tracking numbers
Collaborate with manufacturing team to process rush and large quantity orders
Liaison between shipping manager and customer regarding ship dates, shipping address verifications, and BOLs.
Works with estimating and purchasing department for custom order quotes and drop ship orders.
Create production sheets for custom signage for the graphics department
Requests tax exempt certificates from the customer, if applicable
Perform data entry tasks accurately to ensure client information is up to date in the company ERP system.
Skills and Qualifications:
Experience in a call center or customer support environment is preferred.
Associate's degree or higher preferred.
Strong sales skills with the ability to upsell products when appropriate.
Proficient typing skills for efficient data entry.
Excellent verbal and written communication skills in English; proficiency in Spanish is a plus.
Ability to utilize computer systems effectively for client services and data management.
Strong problem-solving skills with a focus on customer satisfaction.
Ability to work well under pressure while maintaining professionalism.
Retail Appointment Setter - Part Time - On-Site
Agent Job 26 miles from Mahwah
Are you looking for a flexible, part-time opportunity to earn extra income? Are you outgoing, love talking to people, and want to be part of a growing company? Look no further-this could be the perfect fit for you! As a Brand Ambassador, you'll represent Marvin Replacement at retail locations, trade shows, and events, engaging with customers and generating leads for our in-home consultation services.
Highlights of your role
Customer Engagement: Actively interact with customers at retail locations, providing information about Marvin products and capturing leads for consultations.
Promotional Activities: Set up and maintain kiosk displays, ensuring a professional and welcoming presentation of materials.
Lead Generation: Accurately collect and report lead information, focusing on converting customer interactions into appointments.
What's In It for You:
Competitive Pay: Earn an hourly wage plus performance bonuses every pay period! Unlimited earning potential!
Flexible Scheduling: Choose from a variety of shifts to fit your lifestyle: days, evenings, weekdays, and weekends.
Paid Training: Receive comprehensive training both in-office and in the field to ensure your success.
Mileage and tolls reimbursement
Compensation
Earn $18-$25 per hour with a starting base pay of $18 per hour and weekly performance bonuses!
You're a good fit if you have (or if you can)
Communication Skills: You're outgoing, empathic, and enjoy engaging with a diverse range of people.
Resilience: You have a positive demeanor and the ability to handle customer rejections while staying motivated to engage with new prospects.
Reliable Transportation: You can travel between locations as needed.
Also want to make sure you have
18 years of age or older
Must have a smartphone
Flexibility to work a minimum of 15 hours per week
Able to lift 40 pounds
Able to stand for extended periods
Able to setup and/or tear down events, which could include over an hour of physical activity.
We invite you to See Yourself at Marvin
From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.
For more than a century, we've been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin's quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first.
Join the more than 8,000 Marvin team members. Apply today!
Marvin is an Equal Opportunity Employer
This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position.
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Purchasing Agent
Agent Job 16 miles from Mahwah
3+ years' experience in procurement and contract management for architectural or engineering firm
Strong experience with Excel, Procore, Bluebeam, or SmartBid
Experience managing full lifecycle of bidding/RFP process
Contract management experience including editing and reviewing
Insight Global is looking for a Purchasing Agent to join the organization of a Construction Firm in New Jersey. The Purchasing Agent will be responsible for procurement management, bidding and proposal analysis; and project coordination and compliance. They will assist in bidding processes for all projects including preparation, submission, and review of bidding documents. They will negotiate and finalize contracts, purchase orders, and ensure timely delivery of materials and services. The Purchasing Agent will also partner with project managers and other cross-functional stakeholders to maintain strong documentation of procurement activities and to ensure all suppliers fulfill contractual obligations per project. This role will be onsite 5 days per week in New Jersey with growth opportunity within the organization.
Strategic Sourcing Specialist - Rail, Warehousing, Logistics Assets
Agent Job 24 miles from Mahwah
Lead Strategic Sourcing Specialist - Logistics
As a Lead Strategic Sourcing Specialist here at Honeywell, you will play a key role in providing strategic leadership and logistics procurement support to our Advanced Materials (AM) business unit. You will have responsibility for managing AM's global and regional Logistics commodity spend for Rail freight, Warehousing, Logistics Assets (e.g., ISOs, railcars, Chassis, Trailers), and Logistics Services and driving competitive strategies. This critical role will be responsible for the qualification, selection and contracting of freight, warehouses, assets and logistics services, ensuring cost-effective, efficient, and reliable transportation, warehousing, and logistics solutions to support AM's manufacturing and distribution needs, and fostering positive business relationships across AM and the logistics supplier network. Your expertise in logistics procurement will be instrumental in driving business growth.
You will report directly to our Sr Director of Logistics and work out of our Morris Plains, NJ, Houston, TX or Charlotte, NC location on a hybrid work schedule.
In this role, you will have a significant impact on the overall global supply chain strategy of the organization by leading the development and execution of detailed category strategies and strategic agreements with suppliers, optimizing total cost of ownership, service, and working capital and mitigating risks.
You'll flourish in a fast-paced, entrepreneurial environment where success is rewarded. The successful candidate must be results-driven, a self-starter, and detailed and data oriented with strong analytical and problem-solving skills, able to collaborate with and lead cross-functional teams and projects through implementation to drive value and possess a demonstrated record of achieving results and enhancing operational excellence. In addition, the candidate must be able to operate in a highly matrixed environment, communicate with all levels of the organization, influence, and gain commitment.
KEY RESPONSIBILITIES
Develop and implement global and regional sourcing strategies for logistics categories, including Rail freight, Warehousing, Logistics Assets, and Logistics Services.
Lead the RFI/RFQ process for logistics services, evaluating bids and selecting providers that align with AM's strategic goals. Develop bid cadence and ensure qualification and efficient onboarding/transition of suppliers.
Define negotiation strategy, including supplier profiles, commercial negotiation targets, total cost of ownership modeling, and negotiate contracts, rates, and service level agreements with logistics providers to optimize cost, delivery service, quality and working capital.
Analyze market trends, capacity, and pricing to identify opportunities for cost savings and operational improvements. Provide market intelligence and analysis including benchmarking and should-cost.
Assess opportunities for commodities including spend segmentation, commodity maturity, cost drivers, and supply market analysis.
Ensure adequate capacity is in line with forecasts and growth objectives.
Monitor supplier performance, ensuring adherence to service level agreements, compliance requirements, and safety standards.
Lead supplier segmentation and manage relationships with key logistics partners and suppliers, fostering long-term, mutually beneficial partnerships. Conduct quarterly business reviews with strategic suppliers.
Develop and manage the supply base, including supply base rationalization.
Accountable for full contract lifecycle management and compliance.
Identify, engage, and collaborate with internal stakeholders to capture business requirements and align on category strategies.
Drive continuous improvement initiatives to enhance logistics efficiency, reduce carbon footprint, and support sustainability objectives.
Ensure adherence and compliance with company and procurement policies and procedures.
Provide leadership and guidance on logistics sourcing policies, ensuring alignment with company-wide goals and regulatory requirements.
Prepare and present sourcing performance reports, total cost of ownership analysis, and strategic recommendations to senior leadership.
Support Annual Operations Plan (AOP) and 5-year business strategy development.
YOU MUST HAVE
Bachelor's degree in Logistics, Supply Chain Management, Engineering, or Business.
8+ years of experience in Strategic Sourcing, Procurement, or Logistics.
Minimum of 3 years in managing logistics categories, including Rail Freight, Warehousing, and Logistics Assets, preferably with a manufacturer/shipper.
Strong negotiation skills with a track record of securing favorable contracts and reducing transportation, warehouse, and logistics assets and services costs.
Deep understanding of global logistics markets, rail carrier and warehouse operations, logistics assets, and regulatory requirements.
Exceptional analytical and problem-solving skills, with the ability to leverage data to drive decision-making.
WE VALUE
Master's degree in Supply Chain Management or Logistics.
Experience in Chemical industry.
Extensive experience in Logistics Procurement or Strategic Sourcing.
Excellent oral and written communication and stakeholder management skills, with ability to present ideas and information in a clear, concise, and organized manner and collaborate across functions and influence outcomes.
Proven ability to gain commitment at all levels in organization and drive change.
Strong business and financial acumen.
Excellent supplier relationship management skills.
Experience in advanced analysis techniques, data visualization tools.
Proficiency in logistics software, ERP systems, and sourcing tools (e.g., SAP, Oracle, or similar).
Ability to thrive in a fast-paced, dynamic, and global and matrix environment and manage multiple priorities simultaneously.
Strong organizational skills.
Proven ability to set, define, and deliver a strategic vision and supporting strategy.
Independent work initiative, sound judgment, diplomacy, and professional demeanor.
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THE BUSINESS UNIT
This position is intended to convey to the new, independent company, to be named Solstice Advanced Materials when the separation occurs. This is expected to occur in late 2025 or early 2026.
At Advanced Materials, we are committed to offering the highest value-add specialty solutions in the advanced materials sector. Our goal is to solve our customers' most complex challenges through a robust and innovative product portfolio and by doing so, deliver exceptional value to our stakeholders. We have identified actionable strategies to grow by expanding into new products and markets and through strategic acquisitions, while keeping our top operating margins.
Joining our team means becoming part of an organization which leverages its long-standing reputation to capture growth trends by investing in innovation and manufacturing enhancements and maintaining deep customer relationships.
We foster a collaborative and inclusive work environment that values contributions and supports professional development. With a focus on innovation and sustainability, the team is dedicated to delivering value and making a meaningful impact in advancing our customers' success. Let's make that impact together.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit:
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
Strategic Improvement Specialist
Agent Job 18 miles from Mahwah
Join our Team as a Strategic Improvement Specialist!
Employment Type: Full Time
Department: Strategic Improvement
Who We Are
At Grand BK, the procurement powerhouse behind H Mart, we're not just moving products-we're building connections through food. As the largest Korean logistics and distribution company on the East Coast, we bring top-quality meat, seafood, grains, and nuts to H Mart across the U.S., helping families and communities feel at home, no matter where they're from. We believe food is more than just sustenance-it's culture, comfort, and a way to bring people together.
If you come from an Asian heritage, we ensure you have everything you need to provide for your family and celebrate your traditions with pride. If you're new to Asian culture, we welcome you with open arms, sharing rich stories, customs, and warmth that enrich every step of your journey, both personally and professionally.
As we continue to expand, we're looking for passionate individuals to join our team and be part of this journey. If you're ready to grow with us and make an impact, we'd love to hear from you!
The Role
The Strategic Improvement Specialist will be a key contributor in driving strategic initiatives and business transformation for a leading Asian American grocery distribution company. Reporting to the Strategic Improvement Team Manager, this role will collaborate cross-functionally to analyze complex business challenges and implement data-driven solutions that enhance operational efficiency, reduce costs, and improve overall profitability.
Project Support: Collaborate with the Strategic Improvement Team Manager to support the planning, execution, and delivery of identified projects across the organization.
Analysis and Research: Conduct in-depth analysis and research to understand business problems, and best practices, providing valuable insights to inform decision-making.
Stakeholder Engagement: Engage with stakeholders at all levels of the organization to gather requirements, solicit feedback, and ensure alignment on project objectives and deliverables.
Solution Development: Assist in developing data-driven recommendations and solutions to address business challenges, leveraging analytical tools and methodologies as needed.
Implementation Support: Support the implementation of recommended solutions, collaborating with cross-functional teams to drive change and achieve desired outcomes.
Documentation and Reporting: Prepare clear and concise documentation, including project plans, status reports, and presentations, to communicate findings, recommendations, and progress to key stakeholders.
Continuous Learning: Stay abreast of industry trends, emerging technologies, and best practices in distribution and related fields, actively seeking opportunities for professional development and knowledge sharing
Qualifications & Requirements:
Bachelor's degree in Data Analytics, Business Administration, Supply Chain Management, or related field.
2-3 years experience in an Analytical, Retail or Supply Chain environment.
Strong analytical and problem-solving skills, with the ability to analyze complex data sets and develop actionable recommendations.
Ability to work independently and collaboratively in a fast-paced, dynamic environment, managing multiple projects and priorities simultaneously.
Proficiency in SQL, Power BI, Microsoft Office suite (Word, Excel, PowerPoint), and other analytical tools/software.
Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organization
Why You'll Love It Here
At Grand BK, we don't just work-we thrive. Here's what makes our team special:
✅ Competitive Pay
✅ Comprehensive Benefits - Medical, Dental, and Vision insurance options
✅ Company-Provided Life Insurance
✅ 401K Retirement Savings Plan
✅ Paid Time Off & Company Holidays
✅ Exclusive Access to Company Resorts
✅ Daily Lunch & Snacks
✅ Exciting Company Events - Ski trips, concerts, BBQ parties, year-end celebrations & more!
Come As You Are
At Grand BK, we believe that diversity makes us stronger. We welcome applicants from all walks of life and are proud to be an Equal Employment Opportunity employer. We consider all qualified candidates, regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.
We encourage people from all backgrounds to apply-including those who may not have had traditional access to opportunities in our industry. Everyone deserves a chance to shine!
Hotline Agent
Agent Job 20 miles from Mahwah
will be in our Parsippany, NJ location. Hours: Monday - Friday, 7:00am-3:30pm Summary: Provides phone support on instruments, reagents and application for Stago Customers. Troubleshoots with customer in order to resolve issues by phone, and dispatch FSE/TSS as applicable. Utilize resources and tools to expedite problem resolution. Records all required documentation while remaining compliant to all applicable SOPs. Drives customer satisfaction through professional and timely issue resolution.
Essential Duties & Responsibilities
* Provides Technical telephone troubleshooting to customers concerning instrumentation reagents and applications.
* Analyzes, diagnoses and provides troubleshooting support to Stago customers.
* Provides customer retraining by phone concerning instrument operation, application, troubleshooting and maintenance.
* Develop Stago Digital Product knowledge and understanding in order to aid/support Stago's Digital Product Sales and Marketing initiatives and strategies through interactions with customers during support activity
* Provides remote support to all Stago Digital Products, including Coag.One, and Middleware
* Responsible for all aspects of dispatching and call documentation per SOP.
* Provides feedback to the Hotline Manager concerning instrument or reagent open issues.
* Determines need for FSE or TSS field intervention and dispatches when needed.
* Demonstrates high level of knowledge regarding all instruments and reagents provided by Diagnostica Stago.
* Escalates complex issues to the appropriate persons, as indicated in departmental SOPs.
* Ensures all instruments and reagents are functioning to Stago specification
* Drive Customer Satisfaction by interacting with the customer in a professional manner.
* Assists with special projects as assigned by management.
Education & Requirements:
* Bachelor's degree in related field from an accredited four-year college or university required, Medical Technology/Medical Laboratory Technology/Engineering preferred;
* Minimum 3-5 years related experience with Hemostasis experience required. Stago product knowledge a plus. Field support experience preferred.
* ASCP preferred.
* Up to 20% travel. Ability to travel domestic or internationally, if needed.
Skills:
* To perform this job successfully, an individual should have knowledge of Database and Internet software; Windows.
* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
* Ability to write routine reports and correspondence describing technical issues.
* Ability to define problems, collect data, establish facts, and draw valid conclusions.
* Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
* Type 30 words per minute.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.
Insurance Agent
Agent Job 17 miles from Mahwah
If you're looking for an exciting opportunity where you can change people's lives and achieve financial success as an independent insurance agent, you've come to the right place. Becoming an independent insurance agent with HealthMarkets is an opportunity unlike any other. HealthMarkets offers agents the resources and support they need to grow their businesses and succeed in the industry, all while making a difference in people's lives.
And who are we? HealthMarkets is a technology-enabled health insurance agency delivering high-touch, customized health and supplemental insurance solutions to individuals, families and small businesses. Millions of Americans depend on us to help explore their insurance coverage options - and we're looking for independent insurance agents like you to help us continue that mission.
So, whether you're an experienced insurance agent looking for your next opportunity or are just starting out and looking for an opportunity to demonstrate your talents, HealthMarkets is the career move that can help change your life.
Job description
If you're an insurance agent with 4-5 years of experience, we want you. As an independent contractor licensed insurance agent with HealthMarkets, you'll be collaborating with one of the largest independent health insurance agencies in the US. You'll have the opportunity to grow a flourishing business, all while making a difference in people's lives.
Not only that, but HealthMarkets will offer you the resources you need to succeed. We'll give you access to leads, quoting tools, training resources, and more so you can focus on what you do best: selling. Contact us today and succeed on your terms with HealthMarkets.
48640-HM-0622