Medicare Insurance Sales Agent (SQSR070825)
Agent Job In Kenosha, WI
About the Role
As a sales agent with SelectQuote Senior, You will speak to people who have responded to a variety of marketing campaigns, conduct an extensive needs analysis with these customers, and sell the Medicare products that meet their needs. You will also assist with enrolling customers into their insurance plans pending business needs.
It’s an exciting time to join SelectQuote. We became publicly traded in 2020 with the first 100% virtual IPO (non-biotech) in American history.
Interested in Uncapped Commissions?:
We offer a W-2 base pay plus commissions, which result in a first-year target income of $70,000/year .
This role is best suited for commission-seeking candidates with uncapped commission potential.
Top agents who are focused on the commission potential can earn above six figures annually.
Other performance-based incentives could include prizes, spot bonuses, award trips, and more!
Job Perks:
Bonus opportunity during training - In addition to your base pay, agents are also eligible for various bonuses based on performance during training
New Employee Referral Bonus Available - Associates can earn a bonus for referring candidates who are successfully hired.
Comparison shopping - We represent many recognized carriers which allows agents the ability to provide unbiased recommendations to ensure we offer customers the products that meet their needs. We offer Medicare supplements, Medicare Advantage plans, and an assortment of ancillary products including dental and vision.
No requirement to purchase leads or prospect
High earning potential – 1st year average annual income is $70,000. Top agents have the potential to make over six figures or more.
Growth opportunities – We offer leadership development training and we promote from within for those employees seeking career advancement between all three divisions, regardless of tenure
Full benefits – Including health, life, dental, vision, 401(k) + company match, paid time off, etc.
Essential Duties and Responsibilities:
Commission-driven - Agents who do well here are driven by our uncapped commission structure and do not just settle for the hourly rate
Competitive, self-motivated personality - You need to have a drive to overcome customer objections and compete with yourself and other agents to succeed and hit new goals
Skills/Abilities:
Ability to adjust to business needs & changes - You need to be able to commit to high-volume hours during peak season. We need all hands on deck during this time
It is imperative agents understand the fluidity of this role. Agents could be asked to assist with enrolling clients in their Medicare plans, assisting our Healthcare Select team with other initiatives, and other potential responsibilities as needed
Technology skills - We use a proprietary CRM system that requires an ability to manipulate multiple systems and find critical information while maintaining a conversation with the client; efficiency with Google Suite, soft phones, and multiple screens is crucial for success
Education and Experience:
1 year of recent sales experience preferred
Previous job stability
High school diploma or the equivalent is required
Proven track record of highly successful performance in previous roles
Requirements:
If you do not currently hold an active Life & Health or Accident & Health insurance producer license in your resident state, you will be required to obtain the necessary license prior to starting with assistance from our onboarding team
Hardwired high-speed internet connection with a minimum download speed of 20mbps and upload speed of 20mbps. If you do not currently have this, you will be required to upgrade prior to the start date
Prolonged periods of sitting at a desk and working on a computer
Due to HIPAA regulations, agents must work in a private workspace, free of distractions, with no other household traffic
SelectQuote Core Values:
Service: We create positive customer experiences.
Entrepreneurship: We create, innovate, & take risks.
Leadership: We build & invest in high-performing teams.
Empowerment: We embrace a changing environment.
Courage: We challenge the status quo & drive continuous improvement.
Teamwork: We help, support, & celebrate each other.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
Additional Information
#LI-EX
Customer Service Representative
Agent Job 43 miles from Kenosha
As a Store Associate, you'll be responsible for merchandising and stocking product, cashiering, and cleaning to keep the store looking its best. You'll enhance the customer shopping experience by working collaboratively with the ALDI team and providing exceptional customer service.
Position Type: Full-Time
Average Hours: 32-40 hours per week
Starting Wage: $17.50 per hour
Wage Increases: Year 2 - $18.00 | Year 3 - $18.50 | Year 4 - $18.50 | Year 5 - $19.50
Note: This position will train at a nearby location until the new store opens.
Duties and Responsibilities:
Must be able to perform duties with or without reasonable accommodation.
• Consistently demonstrate the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role.
• Processes customer purchases, perform general cleaning duties, stocks shelves and merchandise displays neatly
• Provide exceptional customer service, assisting customers with their shopping experience
• Collaborate with team members and communicate clearly to the store management team
• Provide feedback to management on all products, inventory losses, scanning errors, and general issues
• Participate in taking store inventory counts according to guidelines and monitoring inventory for accuracy
• Adheres to cash policies and procedures to minimize losses
• Complies with all established company policies and procedures while upholding the security and confidentiality of documents and data
• Other duties as assigned
Physical Demands:
• Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights
• Regularly required to sit, stand, bend, reach, push, pull, lift, carry and walk about the store
• Must be able to perform duties with or without reasonable accommodation
Qualifications:
• You must be 18 years of age or older to be employed for this role at ALDI
• Ability to provide prompt and courteous customer service
• Ability to operate a cash register efficiently and accurately
• Ability to safely and properly operate equipment, including electric/manual hand jack, floor scrubber, and cardboard baler
• Ability to perform general cleaning duties to company standards
• Ability to interpret and apply company policies and procedures
• Excellent verbal and written communication skills
• Ability to work both independently and within a team environment
• Ability to stay organized, give attention to detail, follow instructions and multi-task in a professional and efficient manner
• Meet any state and local requirements for handling and selling alcoholic beverages
Education and Experience:
• High School Diploma or equivalent preferred
• Prior work experience in a retail environment preferred
• A combination of education and experience providing equivalent knowledge
ALDI offers competitive wages and benefits, including:
401(k) Plan
Company 401(k) Matching Contributions
Employee Assistance Program (EAP)
PerkSpot National Discount Program
In addition, eligible employees are offered:
Medical, Prescription, Dental & Vision Insurance
Generous Vacation Time & 7 Paid Holidays
Up to 6 Weeks Paid Parental Leave at 100% of pay
Up to 2 Weeks Paid Caregiver Leave at 100% of pay
Short and Long-Term Disability Insurance
Life, Dependent Life and AD&D Insurance
Voluntary Term Life Insurance
Click here to learn more about the benefits ALDI has to offer
ALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.
Customer Service Representative
Agent Job 35 miles from Kenosha
Our values start with our people, join a team that values you!
We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:
Success. Our winning team pursues excellence while learning and evolving
Career growth. We develop industry leading talent because Ross grows when our people grow
Teamwork. We work together to solve the hard problems and find the right solution
Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
GENERAL PURPOSE:
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals.
ESSENTIAL FUNCTIONS:
Understands that safety is the number one priority and practices safe behaviors in everything they do.
Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.
Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying "hello" throughout the Store as well as saying "thank you" with every register transaction.
Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.
Represents and supports the Company brand at all times.
Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas.
Maintains a professional appearance and adheres to the Company's dress code at all times.
Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies to help maintain merchandise, customer and Team areas.
Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise.
Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.
Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders.
Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.
COMPETENCIES:
Manages Work Processes
Business Acumen
Plans, Aligns & Prioritizes
Builds Talent
Collaborates
Leading by Example
Communicates Effectively
Ensures Accountability & Execution
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
Ability to perform basic mathematical calculations commonly used in retail environments.
PHYSICAL REQUIREMENTS/ADA:
Ability to use all Store equipment, including PDTs, registers and PC as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Certain assignments may require other qualifications and skills.
Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.
SUPERVISORY RESPONSIBILITIES:
None
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.RequiredPreferredJob Industries
Retail
Customer Service Representative
Agent Job 50 miles from Kenosha
The Customer Service Representative/Account Manager is responsible for communication with customers, entering orders and performing a variety of additional activities to facilitate an excellent customer experience while supporting Sales, Production and Shipping operations in order to maintain and grow sales within their assigned accounts.
Organizational Alignment:
•Reports to the Customer Service Manager
•Participates as a member of the Account Management Business Area Team (BAT)
•Fosters close, cooperative relationships with all team members and internal customers
Our Culture:
At StandFast we expect all employees to instill our vision and core values into their everyday tasks. As we have grown as a company, we pride ourselves on our long-standing family dynamic that has helped us build a best place work environment. With you as part of our team, we can continue to grow as a company by living out our vision and core values.
Position Responsibilities:
•Assist Sales team by maintaining accounts and developing strong customer relationships to support and promote current and future business opportunities
•Develop strong, internal working relationships to support and promote efficient, timely, and accurate response to customer's expectations while following company processes and
procedures
•Works with Sale and Finance Teams to set up new accounts and update existing accounts
•Communicate with customers regarding order status, estimates and quotations, order changes and confirmations, as well as any complaints or questions
•Assists in resolving product/service problems by clarifying the customer's complaint; explaining the best solution to solve the problem, expediting correction/adjustment and following up to ensure resolution
•Data entry on workflow requests for quoting and samples when necessary
•Ensure accurate pricing for invoicing on all order processing and miscellaneous charges
•Pricing authority on reorders within guidelines of initial pricing
•Maintain accurate specs, pricing and customer files throughout company software (Amtech, IQ, Workflow, SharePoint, etc.)
•Project manager on all new items by facilitating new item meetings, assist in gathering approvals, final CADs, spec accuracy, purchasing of materials and order processing
•Purchase necessary materials or supplies from vendors on a timely basis to be used in production with accurate files and product information
•Process orders on a timely basis while performing necessary quality checks for accuracy on both new and repeat items
•Works with production staff while utilizing Amtech and CTI to achieve on time customer deliveries
•Analyze customer warehouse programs and usage to ensure availability and min/max levels
•Communication and information liaison between Sales and Production with support of all other internal departments
Knowledge, Skills and Attributes:
•Understands and can communicate the package design, production and shipping process.
•A problem solver
•Ability to perform math functions including working with fractions and decimals
•Proven ability to assimilate new information quickly
•Capable of and enjoys project management in a fast pace environment
•Advanced listening and questioning skills
•Advanced oral and written communication skills
•Strong organization and time planning skills, including follow-up
•Extremely detail-oriented
•A team player who is comfortable in a collaborative work environment
•Patient and versatile in being able to adapt to many situations while maintaining composure even in difficult situations
•People oriented with the ability to build relationships quickly founded on integrity and trust
•Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
Education/Experience:
•High School diploma or equivalent is required; college and/or Sales or Customer Service coursework preferred
•Minimum of 2+ years of customer service / customer relations experience
•Superb customer service, computer and administrative skills as well as excellent verbal and written communication skills
•Knowledge of the manufacturing process is highly preferred; corrugated manufacturing is a plus
•Amtech knowledge is greatly preferred
The proposed salary range for this position is $60,000-$75,000
Customer Service Representative
Agent Job In Kenosha, WI
Pay from $24 to $29 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is the heartbeat of Uline! As a Customer Service Representative, you'll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow, creating new career opportunities and job stability you can count on.
Position Responsibilities
Process customer orders and inquiries in a collaborative call center using world-class technology.
Communicate with customers over phone, email and chat.
Help customers navigate Uline's website and online ordering.
Become a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently.
Minimum Requirements
High school diploma or equivalent. Bachelor's degree preferred.
Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
Benefits
Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
Café featuring affordable daily meal options from local restaurants.
On-site fitness center and beautifully maintained walking paths.
Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.
Uline is a drug-free workplace.
EEO/AA Employer/Vet/Disabled
#LI-AP3
#LI-IL001
(#IN-KNCS)
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore **************************************************** to learn more!
Customer Service Representative
Agent Job 45 miles from Kenosha
We have partnered with a growing manufacturer, who is seeking a Customer Service Representative to join their team. This role is responsible for managing orders from the sales team, ensuring accuracy, efficiency, and seamless communication between departments. The ideal candidate is highly organized, detail-oriented, and committed to providing excellent customer service.
Customer Service Representative Responsibilities:
Process and manage orders received from the sales team, ensuring accuracy and timely fulfillment
Serve as the primary point of contact for order inquiries, status updates, and issue resolution
Coordinate with production, shipping, and logistics teams to ensure smooth order processing
Maintain detailed and accurate records in the company's ERP system
Handle customer communications via phone and email, providing professional and timely support
Work closely with sales and operations to address any order-related concerns
Assist with inventory checks and product availability updates
Customer Service Representative Requirements:
1+ years of customer service or order management experience (manufacturing industry preferred)
Proficiency in CRM
Strong communication skills and ability to collaborate with multiple teams
High attention to detail and problem-solving skills
Ability to multitask and work in a fast-paced environment
If you thrive in a collaborative environment and have a passion for delivering excellent customer service, we'd love to hear from you!
Thank you,
Ashly Wheatland
Project Manager
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.
Bilingual Spanish Customer Service Rep
Agent Job 33 miles from Kenosha
Our client, a growing Distribution firm, located in the Northern suburbs of Chicago seeks a temporary-to-full time Data Entry Clerk to support the Customer Service department. The Data Entry Clerk is primarily responsible for entering customer orders into the systems. Additional responsibilities will include reviewing and processing orders via email, navigating multiple systems at a given time, filing paperwork, and scanning.
Job Responsibilities
Provides organizational support to business operations by performing tasks such as data entry, research, navigating through multiple systems and working on dual monitors
Corrects errors that result from customer orders and communicate with internal departments to expedite shipping
Handles data entry change requests
Compares data entered with source documents
Perform additional projects as needed
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: *****************************************
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting *************
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)
Customer Service Representative
Agent Job 9 miles from Kenosha
This position will perform duties to support the North America Customer Fulfillment team in the area of order management and customer deliveries. The individual qualified for this role must be highly motivated and disciplined with attention to and accuracy in detail with strong communication skills.
Responsibilities
• Execute assigned tasks in a manner aligned with company and customer expectations
• Make independent judgement within the scope of authority for work governed by standard operating procedures
• Work closely with other members of the team and cross functional partners to provide outstanding service to all customers.
• Ensure proper execution of system tools to ensure the goals of order management are met
• Address and professionally respond to all phone calls and e-mails from internal and external customers in a timely manner and by providing the appropriate level of detail to satisfy any customer concerns
• Initiate required action in response to customer requests and keep records updated and complete to accurately reflect actions taken
• Generate reports for analysis as requested
Minimum Qualifications
• Proficient with Microsoft Office Suite including Word, Excel, Outlook, and Access
• The ability to communicate effectively; written and verbal
• Strong interpersonal skills
• Strong analytical and problem-solving skills
• Outstanding organizational skills; the ability handle multiple tasks and projects simultaneously
• Ability to work independently with minimum supervision
• Ability to work in a fast-paced setting
Technologies
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft Access (navigational use)
ERP Systems
Interested? Apply today!
Insurance Agent
Agent Job 32 miles from Kenosha
As an Entry Level Insurance Sales Agent, you will:
· Schedule appointments to assess clients' financial needs
· Provide expert life and health insurance recommendations
· Deliver excellent customer service to clients
Compensation:
· Commission and bonus-based position
· First-year agents typically earn $41,000 - $62,000 on average
· New agents can receive up to $12,000 in production-based incentives in the first year
· Up to $5,000 bonuses available in the first four months
· Experienced agents earn $100,000+ in commissions and bonuses
Support for your career:
· Flexible work environment after completing training (4-12 weeks)
· Set your own hours and work onsite, in the field, or in a blended capacity
· Training provided by successful field leaders
· Pre-licensing training provided free of charge; state exam fees are the individual's responsibility
· Management positions with benefits available within local branches
· Our entry-level agents come from diverse backgrounds and do not need prior sales experience
What will set you apart:
· You have a sales-oriented mindset and willingness to connect with clients
· You are passionate for building sales relationships
· You are goal-oriented with a focus on sales success
· You have excellent time management and organizational skills
Bankers Life , a subsidiary of CNO Financial, is a Fortune 500 company with a strong commitment to diversity and inclusion. We value an inclusive and belonging environment where everyone's different viewpoints bring new successes! Please visit our career site to learn more about our mission: ********************************
Insurance Customer Service Representative
Agent Job 33 miles from Kenosha
Established by Jeffrey Weiner, The JW Agency LLC located in Northbrook, Illinois is an independent, full-service, all lines agency, providing insurance, risk management, and business consulting services to our clients across the country, in all 52 states with a focus on the commercial insurance segment. The business model crosses several industries including Foodservice and Restaurants, Health Care, Distributors and Manufactures, Retail, Automotive, and all categories of Small Businesses.
Role Description
We are seeking a full-time Customer Service Representative Assistant who will work closely with our two existing, long-tenured Account Managers, servicing our existing Commercial Clients, as well as new clients. The
Assistant will be responsible for providing support to our team members and clients, while delivering excellent customer service.
Qualifications
Prior Commercial Insurance Experience who is currently Licensed in the state of Illinois (Insurance Producer License - Property and Casualty).
Familiarity/Experience with AMS360 Agency Management System
Bachelor's degree
Analytical Skills
Communication and Customer Service skills
Strong attention to detail and problem-solving abilities
Ability to work well in a team environment
Key Responsibilities include
Assists Account Managers with Servicing of Accounts
Processing of certificates of insurance and evidence of property, and requesting additional insured/loss payee endorsements as needed
Checking Policies and Endorsements for Accuracy
Request Loss Runs, Pull Experience MOD Worksheets as needed
Processes Claims and update Agency Management System with Claim Number, Adjuster Information and Miscellaneous Claim Correspondence.
Utilize Agency Management System to Document Activities and Suspense, Assist with updating the system with accurate policy and customer information
Processing of basic Bonds
Process Auto ID Cards
Follow-up with clients on Non-Payment Notices
Assist with collecting audit information and following up on year-end audit
What We Offer
Hybrid career, a balanced work from home and from our Northbrook headquarters
Average first-year earnings of at least $50K salary + year end performance based bonus
Paid time off (vacation and personal/sick days)
Group Health benefits
401k Retirement plan
Exceptional training with experienced team members
Opportunities for advancement and recognition as we promote from within
Dynamic Team Environment: Our workplace thrives on a small vibrant team atmosphere. While this position is in office/remote, you will always have lots of support
Customer Service Representative-Estimator
Agent Job 32 miles from Kenosha
Customer Service Representative & Estimator
National home cleaning franchise is currently looking for an outgoing, personable individual to help manage our house cleaning services in Milwaukee Metro Area. This is a full-time position working out of a professional office. We are looking for someone with 2-4 years in sales and customer service experience to help grow and retain customer base. The role requires a professional individual who is outgoing and enjoys servicing customers and prospects; strong phone skills for receiving and making calls daily; conducting in-home estimates and inspecting while reinforcing quality metrics in the field. This individual will have an impact on day-to-day basic activities to achieve company goals and objectives. Deliver high-level customer service by representing the brand, providing a value proposition and supporting the field and office staff to ensure top line growth.
Basic Experience:
Sales
Customer Service
Coaching
Computer Skills, Data Entry
Phone Skills
Goal-oriented
Professionalism
Bi-lingual Spanish (helpful)
Experience Requirements
* Valid driver's license with good driving record.
* 2-4 years managing self and/or associates in a fast-paced environment preferred
* Legally able to work in the United States
* Physically and mentally capable of performing the duties of Field Manager
* Willing to complete criminal background check in order to be bonded and insured
* Detail and customer oriented
* Act in best interest of owner, customers, office and field staff
* Flexibility to work outside office and both day and early evening hours
* Operate within company policies and procedures; create an environment that motivates associates to be successful
Qualifications
* Maintain professional appearance and demeanor consistent with the Molly Maid image
* Properly use and maintain the Molly Maid vehicle
* Strong and effective communication & organizational skills
* Self-Motivated & Self- Reliant
* Provide clear and concise feedback, and coaching when required
* Work onsite, travel to local appointments & attend and participate in all staff meetings,
* Courteous and polite with owner, employees and customers
* Abide by all rules, regulations, and policies contained in employee handbook, safety manual, cleaning manual and employee agreement
* Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
* Ability to communicate in English and Spanish with Spanish speaking employees
Compensation is base salary plus bonus. Great work environment with people who care.
Personal Lines CSR
Agent Job 40 miles from Kenosha
We are a well-established independent insurance agency in Skokie, IL, specializing in personalized home, auto, life, health, and business insurance solutions. As a Trusted Choice agency, we are committed to exceptional client service and long-term relationships.
Position Overview:
We are seeking a Personal Lines CSR to join our growing team. This individual will be responsible for servicing and managing personal lines insurance policies, providing exceptional customer service, and ensuring client satisfaction. The ideal candidate will have insurance industry experience, strong communication skills, and a passion for helping clients protect what matters most.
Key Responsibilities:
Client Servicing: Manage a book of personal lines clients, handling policy inquiries, endorsements, renewals, and coverage changes.
Claims Assistance: Guide clients through the claims process, ensuring a smooth experience and acting as a liaison with carriers.
Policy Reviews & Renewals: Conduct proactive policy reviews to identify coverage gaps and recommend appropriate solutions.
Cross-Selling & Retention: Identify opportunities to offer additional coverage options (home, auto, umbrella) to existing clients.
Carrier & Vendor Liaison: Work closely with insurance carriers to obtain quotes, process applications, and resolve issues.
Documentation & Compliance: Maintain accurate records in the agency management system and ensure compliance with insurance regulations.
Qualifications & Skills:
2+ years of experience in personal lines insurance (Independent Agency experience preferred).
Active Property & Casualty (P&C) License (preferred or willing to obtain).
Proficiency in agency management software (AMS360, Applied Epic, HawkSoft, or similar).
Strong customer service, problem-solving, and communication skills.
Detail-oriented with the ability to multitask in a fast-paced environment.
Familiarity with Illinois personal insurance market and carrier products is a plus.
Ready to Join Our Team? If you're an experienced Personal Lines CSR looking for a client-focused, supportive agency where you can grow your career, we'd love to hear from you!
Customer Service Representative
Agent Job 35 miles from Kenosha
About the Company
‘At Pentair, you will work along-side passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, helping people sustainably move, improve and enjoy water, life's most essential resource. From our residential and commercial water solutions to industrial water management and everything in between, our 9,750 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world.'
About the Role
We have an opportunity for a Customer Service Rep to join our Brookfield, WI team. You will staff phones and handle all customer emails, orders, quotes, credits, and debits. Effectively arrange all export and logistic activities in order to meet or exceed customer service expectations while maintaining compliance regulations.
Responsibilities
Establish and maintain a positive relationship with customers, freight forwarders and co-workers.
Timely and accurately, process all customer inquiries and order inquiries shipping outside the USA. Verifies product, price, manufacturing lead-time, inventory, shipping requirements, and regulatory information.
Demonstrate a good understanding of international general processes is a must.
Coordinate activities with the credit department, purchasing department, operation, and freight forwarders to ensure timely shipments of orders.
Adhere to all U.S. Export Custom Regulations, Pentair's import/export compliance requirements; customers import requirements and departmental procedures and processes.
Timely and accurately prepare all required shipping details and export compliance documents.
Maintain complete, accurate and well-organized export compliance record keeping files.
Generate and distribute order status reports to both internal and external customers.
Investigate and process debit/credit memos and returned goods authorizations as required.
Promptly log customer complaints and areas of opportunities within software for corrective action of Managing Daily Improvement.
Qualifications
2+ years of experience arranging shipments with a freight forwarder and creating export documentation. High school diploma or equivalent. Good oral and written communications skills with aptitude for understanding customer needs. Completed phone etiquette training with experience in answering calls in a call center environment. Good PC proficiency, data analysis skills. Intermediate skills required in all Microsoft Office programs (Word, Excel, PowerPoint, Access). JD Edwards a plus.
Pay and compensation package
The hourly pay for this role is: $24.00hr. Opportunity for a rate increase after you are proficient in certain skills and have fulfilled training. Actual pay may vary depending on factors including but not limited to achievements, skills, and experience.
Equal Opportunity Statement
Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.
Logistics Agent
Agent Job 49 miles from Kenosha
Job Title: Logistics Clerk/Dispatcher
Shift: Overnight Shifts - Includes Weekends
We are seeking a detail-oriented Logistics Clerk to support our clients logistics operations. This role requires frequent interaction with truck drivers, dispatch, and warehouse teams while managing essential data entry tasks to ensure smooth and efficient transportation operations.
Key Responsibilities:
Serve as the primary point of contact for truck drivers, providing check-in and check-out assistance.
Communicate with dispatch and warehouse teams to coordinate inbound and outbound shipments.
Accurately enter and update shipment data, including load information, arrival/departure times, and documentation.
Verify and process paperwork, such as bills of lading, manifests, and delivery receipts.
Monitor and track shipments, resolving any discrepancies or delays with appropriate teams.
Maintain organized records of all logistics transactions and ensure compliance with company policies.
Assist in troubleshooting and resolving logistics-related issues during overnight hours.
Respond to phone calls, emails, and driver inquiries in a timely and professional manner.
Adhere to safety regulations and company policies to ensure a secure work environment.
Qualifications & Requirements:
Prior experience in logistics, transportation, or warehouse office coordination preferred.
Strong communication skills with the ability to interact professionally with truck drivers, dispatchers, and internal teams.
Proficiency in data entry and working with logistics software or transportation management systems (TMS).
High attention to detail and accuracy in processing paperwork and maintaining records.
Ability to multitask and work efficiently in a fast-paced, overnight environment.
Basic proficiency in Microsoft Office Suite (Excel, Word, Outlook).
Willingness to work 3rd shift, including weekends and holidays as needed.
Compensation & Benefits:
Competitive hourly pay based on experience
Opportunities for overtime and shift differentials
Benefits package, including health insurance, paid time off, and retirement options (if applicable)
Shifts (Include 1 hour lunch)
12pm - 9pm, Sunday through Thursday
9am - 6pm, Sunday through Thursday
8pm - 5am, Tuesday through Saturday
ABOUT ACCURATE PERSONNEL:
Do you need your next job fast? Accurate Personnel is here to help! As an industry-leading full-service staffing agency, we have all the tools you need to start earning that next paycheck soon. Send us your application and our team will instantly get to work on finding you the right placement to fit your needs. Accurate Personnel has been a provider of temporary job services and direct hire search for 45 years. Our expertise has allowed us to grow from a regional Chicagoland office into a nationwide search firm that services over 500 clients while never losing sight of personalized service. Let Accurate work for you. Apply with us today! Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Customer Service Representative
Agent Job 29 miles from Kenosha
This position requires employee to be in the office 3 days a week. This IS NOT a fully remote opportunity.
Maintain customer accounts. Coordinate between the customer, vendors, and sales to ensure proper delivery to customer. Responsibilities include but are not limited to customer demand processing, record keeping PO and MRA processing.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
• Correspondence Reading. 10.0 Read correspondence from both internal and external sources.
• Delivery Follow-up. 5.0 Monitor and/or report Company fill rate performance to delivery schedules.
• Order Monitoring. 5.0 Monitor and verify the status of customer orders.
• Order Reporting. 20.0 Prepare and/or deliver orders coverage, shipments, invoicing and other reports related to order processing.
• Vendor Scheduling. 15.0 Arrange scheduling for vendors' production facility in order to meet delivery requirements.
• Customer Relationships 10.0 Maintain customer relationships by interfacing with customer staff (engineering, purchasing, etc.)
• Order Processing. 20.0 Process/fill orders and/or verify pricing and terms.
• Inventory Planning. 5.0 Plan and document future inventory needs, policies and procedures. Plan levels of inventory required and ensure that replenishment techniques are executed properly.
• Customer Inquires. 5.0 Respond to customer or potential customer requests for information and/or problem solving.
• Non-Moving Inventory. 5.0 Indentify non-moving inventory items and arrange for disposal.
POSITION QUALIFICATIONS
Competency Statement(s)
• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Customer Oriented - Ability to take care of the customers' needs while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Responsible - Ability to be held accountable or answerable for one's conduct.
• Tactful - Ability to show consideration for and maintain good relations with others.
• Tolerance - Ability to work successfully with a variety of people without making judgments.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
SKILLS & ABILITIES
Education: Bachelor's degree (or equivalent experience) Experience: 4+ plus year of experience with logistics background.
Computer Skills: Word, Excel, SAP knowledge a plus
The actual salary offered will be based on a number of factors including but not limited to the qualifications of the applicant, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job.
As a leader in the electronics industry, TDK Corporation of America offers everything from electronic components, materials and power supplies to factory automation systems, anechoic chambers, test systems and more. TDK is committed to technical excellence, steady growth and personal development. We value quality, customer service, positive attitudes, continuous improvement, and initiative! We provide competitive salaries and an excellent benefits package that includes medical, dental, life and disability insurance. We also offer a 401K plan with company match, a pension plan, paid time off, and more. TDK Corporation of America is an Equal Opportunity Employer.
Ocean Export Agent
Agent Job 42 miles from Kenosha
Role & Responsibilities:
To perform district ocean export operations and provide all associated documentation.
Work closely with sales and account managers in order to respond expeditiously to customers' needs.
Communicate to customers, carriers and other offices/agents in a quick and thorough manner
Coordinate bookings and documentation with carriers/co-loaders, shippers and sales responsible person or office.
Originate documentation with Shipper's Letter of Instruction (SLI) and/or Letter of
Credit for accuracy of:
shipper/consignee marks and numbers.
calculations of weight, volume, dimensions, inland cartage and freight charges/
goods description/clauses and delivery terms, and also check Third Party documents for correctness.
ensure billing for services is rendered by completing all accounting procedures and data entries properly.
documents (both payable and receivable) are completed accurately and forwarded in a timely manner.
Complete all outbound moves; this includes, but is not limited to, ITs and permits to transfer.
Obtain all necessary documents and charges prior to releasing freight; to supply sufficient documentation that will accurately verify all carrier invoices before payment approval.
Trace lost freight and shortages; to follow-up with shipping lines and inform all stations/agents involved of these actions. File preliminary notices of claim.
Assure that each file contains all its necessary documentation in correct sequence; to notify all parties that payable and receivable documents are completed accurately and forwarded in a timely manner; to develop clear, concise, accurate records that enable the Accounting department to properly credit and bill A/R and A/P.
Perform cargo tracking with carrier/co-loader to ensure cargo confirmed on board and also confirm on board at transshipment point.
Complete all tracking and billing milestones as set forth by company guidelines.
Perform any other duties that may be assigned by the Department Manager/District Manager.
Qualifications:
Some college or AA degree from an accredited college.
Minimum 1-2 years of experience in F/F Ocean operations processes and procedures.
Proven ability to communicate effectively with clients and vendors.
Attention to detail, deadline-oriented, dependable, persistence, time management, independent, documentation skills, scheduling and reporting skills.
Proven ability to suggest and implement corrective actions in case of issues that may arise.
Ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgement.
Ability to think creatively and strategically to solve complex problems.
Candidates must be self-motivated, customer service oriented, and eager to ensure the success of the team.
Ability to function independently, with minimal supervision, and thrive within a fast-paced and sometimes ambiguous environment.
Customer Service Representative, Aerospace
Agent Job 32 miles from Kenosha
We are partnering with an innovative Aerospace and Defense company that is seeking a Customer Service Representative to join their team based in the Milwaukee.
This individual will be responsible for supporting the development of new business and managing existing business at acceptable margins within a designated region, South America, Europe or Asia.
Responsibilities:
Create sales strategy plans, sets sales targets and annual forecasts and strive to meet them.
Build new business opportunities to provide a foundation for continuous upward sales trends while meeting all profitability objectives.
Connect with new contacts to determine whether a field sales call is necessary.
Develops marketing and business strategies, innovative processes and programs to meet objectives that are consistent with a “customer-focused” high-performance sales organization.
Establishes professional and responsive relationships with customers to ensure total customer satisfaction and continued business.
Makes ethical and responsible pricing decisions.
Follows up with customers to ensure the company is meeting or exceeding the service level.
Prepare and manage daily customer quotations and orders.
Ensure on-time order delivery.
Participate in tradeshows as needed to represent and promote the company.
Acts as a liaison between customer and internal team members to ensure all customer expectations are communicated, understood and met throughout the organization.
Is a responsible and cooperative team leader with other departments to address and resolve customer problems. Understands and works within the companies policies and procedures.
Adds a high level of technical product service and value to meet the goals of the assigned territories as well as the goals of the organization.
Maintains up to date knowledge of the industry.
Other duties as required in support of the company and/or sales division.
Requirements:
Over three years' experience in a client-facing, sales or business development role.
Knowledge and experience in the Aerospace and Defense sector would be advantageous but not essential.
Prior experience delivering on customers' needs ensuring continued business.
Excellent verbal and written communication skills.
Strong customer service and interpersonal skills for dealing with different types of customers and clients.
Ability to write reports, proposals, business correspondence, and procedure manuals.
Software knowledge using Windows, including Microsoft Word, Excel.
Bachelor's degree required.
This business has a hybrid approach to working structure and will be flexible, so very open to discussing different working options.
Architectural and Design Specification Rep - Interiors
Agent Job 42 miles from Kenosha
Building Solutions Specialist - Interiors
Architectural Specification Representative
Regular Full Time Full-Time
Chicago suburbs
Join our team as a Building Solutions Specialist, an essential member of the Demand Creation team. Collaborate closely with a group of skilled professionals dedicated to providing top-tier industry and interior product expertise to Residential and Commercial Designers, Contractors and Builders.
You will play a key role in our growth initiative. Your responsibility will be to recognize and capitalize on new business possibilities within your designated territory. Your interaction with accounts will be essential in product training and securing specifications, contributing to the advancement of our company's products demand and leads.
Essential Duties and Responsibilities include but are not limited to the following statements:
Foster and cultivate strong relationships with key industry connections, extending to all downstream customers involved in demand creation.
Increase business volume with all accounts in the territory to include some national accounts.
Provide continuous expertise and education to your account base through regular calls, visits, and active participation in pivotal industry organizations
Ensures all merchandising and promotions are implemented including new product introductions and launches.
Become the go-to expert offering product solutions and applications. Share your knowledge by educating and training customer staff and trades on product capabilities
Take the lead in organizing and conducting engaging continuing education seminars for all product lines. Your goal: equipping clients with the latest knowledge and insights.
Conduct comprehensive research to pinpoint pertinent projects, influential stakeholders, and decision-makers. Your goal: elevating specification frequency and generating prime leads from their customer base.
Work hand in hand with Outside Sales Reps/Managers and Transactional Reps to synchronize product sales strategies
Ability to develop proficiency on multiple products and stay current on trends.
Pre-call planning: Skillfully navigate the CRM (Salesforce) database, extracting key details for ongoing and upcoming projects and opportunities.
Use the CRM (Salesforce) software to effectively managing opportunity pipeline, log activities, keep all records up to date and following the established processes and guidelines.
Experience: 5+ years of experience in the Architecture, Design, or Construction industry preferred
Systems: Proficiency in Microsoft Suites/Teams and Salesforce
Travel Requirements: Daily travel throughout the assigned territory as designated by the Manager
Physical Requirements: Ability to lift up to 25 pounds for sample delivery
License: Must possess a valid driver's license.
Entry-Level Logistics Operations Agent
Agent Job 42 miles from Kenosha
A global freight forwarding company near the Chicago O'Hare International Airport is urgently seeking a motivated individual with a strong interest in international logistics coordination. This role involves air and ocean freight export logistics operations, coordinating shipments, and ensuring smooth international freight movement. The ideal candidate will be detail-oriented, comfortable working with numbers, and thrive in a fast-paced, multi-cultural work environment. This is a temporary - contract, full-time (Non-Exempt) position with a benefit package.
Responsibilities
Track export freights and maintain accurate records to manage air and ocean freight shipments, ensuring timely and efficient delivery
Perform B2B - Business to Business customer service roles for processing customers' global freights
Prepare and process all required documents of export freights
Support the operations department personnel in various roles and responsibilities regarding global logistics strategies
Analyze transport costs and prepare quotes for invoicing
Resolve problems concerning transportation, logistics systems, and customer issues
Perform other duties as assigned
Qualifications & Skills
Must be proficient in MS Excel with excellent Data Entry skills
Associate's Degree or higher. Prefers degree in Supply Chain Management, International Business, and other related field
Strong attention to detail and ability to work with numbers
Effective verbal and written communication skills
Organized, multi-tasks, and goal-oriented
Ability to work a fast-paced, multicultural work environment
Previous office work experience including internship (Preferred)
This position involves working in a warehouse environment. While performing the duties of this job, you may be required to sit, stand, walk, and lift up to 30 pounds.
Activ8 Recruitment & Solutions / Renaissance Resources Inc. has been a trusted leader in North American recruiting for Japanese businesses for over 25 years. We specialize in connecting top talent with companies in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, Oil & Gas, Banking & Finance, and Entertainment industries. Our client-focused approach ensures that we understand your unique needs, whether you're a company seeking skilled professionals or a candidate looking for the right career opportunity. By working closely with each individual, we provide tailored solutions that drive success.
We screen ALL Candidates to verify the validity of each applicant's provided information. Upon submitting your resume, we will contact only those candidates that we deem qualified for our client. If we do not contact you, we do not see the fit for the position. If we are unable to reach you in a reasonable timeframe, you will be eliminated from the pool of potential candidates. All offers of employment may be contingent upon successful completion of a background check in compliance with applicable laws.
We prioritize direct applicants; third-party resumes may not be reviewed.
Customer Service Representative
Agent Job 50 miles from Kenosha
Customer Care Representative
MDC Interior Solutions is a leading wallcovering and design solutions company headquartered in Glendale Heights, IL. It is one of the largest sources for commercial products and finishes in our industry. Today, a proven leader in commercial design, the company provides a broad array of products that have contributed to the company's success over the last 50 years.
MDC's portfolio includes Type II wallcoverings, a digital graphics studio, robust acoustical offerings, hand-crafted and specialty wall designs, and dry-erase coatings to name a few. Known for its ability to produce solutions that meet customers' needs, MDC has earned a reputation for innovative products, value and service. The company's product portfolio and knowledgeable sales team position MDC as the “Single Source, Total Solution” within the commercial design industry.
MDC has more than 65 outside sales representatives, as well as additional sales support, reporting to four regional offices. The company's sales efforts extend further through a worldwide distribution network. A staff of approximately 70 associates are in MDC's corporate headquarters.
About the position: A Customer Service Representative will work in a high-volume call center, Full Time, M-F. The department runs from 7:30 AM to 5:30 PM. You will have a shift assigned; however, the candidate should be available to cover other shifts as needed. Salary is based on experience. Full benefits are extended to all employees.
Summary: Answers phones, emails and faxes in a fast-paced environment. Responds to customer inquiries related to order status, pricing, inventory availability, sampling, shipping, freight estimates, deliveries, and backorders. Projects a professional company image through telephone interaction.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
• Call center - Answers telephones and responds to customer requests by entering orders, pricing or sampling or inventory information
• Provides pricing and delivery information, also processes incoming orders via email & fax
• Provides customer and sales reps with product and service information and support.
• Web chat for technical questions, general information, quotes and sample requests.
• When required up sells product and/or accessories
• Stock checks on vendor web portals.
• Accurate and timely follow through on pending issues not immediately resolved.
• Research shipment inquires, billing, payments, and order tracking.
• Serves as liaison between the customer, various departments and sales team in the field.
Competency:
To perform the job successfully, an individual should demonstrate the following competencies:
Organized, prioritize, self -motivated, quick learning ability, common sense, typing skills of 30 WPM, reading, writing and math skills. Efficient, friendly, and courteous demeanor.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs for service and assistance; fulfills commitments.
Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions.
Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Treats customers and co-workers with respect, inspires trust, integrity and good work ethics.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information such as safety rules, operating, installation or procedure manuals.
Organizational & Adaptability - Follows policies and procedures. Adapts to changes in the work environment; Manages competing demands and takes responsibility for own actions; Uses time efficiently and can change approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Quality & Quantity - Meets productivity standards; Completes correct work in timely manner; Strives to increase productivity; Works quickly.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Associate degree (A.A.) or equivalent from two-year College or technical school; or two plus years of customer care / call center related experience.
Math Ability
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Microsoft Office suite software and ability to learn company's systems.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee may occasionally lift and /or move up to 10 pounds. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk.
Want more information about MCD? Check us out at ***************
EOE/M/F / Vet/ Disabled