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  • Air Interdiction Agent

    U.S. Customs and Border Protection 4.5company rating

    Agent Job 20 miles from Katy

    Pilot CBP Air Interdiction Agent Air and Marine Operations (AMO), a component of U.S. Customs and Border Protection (CBP), offers skilled Pilots interested in law enforcement an opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission to protect America. If you are looking for an exciting and rewarding career with excellent pay, exceptional federal benefits and job stability, now is the time to make your move: become an Air Interdiction Agent. AMO is actively recruiting for these full-time security-based opportunities with a streamlined application process. Notably, seasoned pilots and those with military training are in demand APPLY TODAY! Duty Locations Locations are offered based on operational requirements, mission requirements, and critical agency hiring needs as determined by AMO. You must be willing to work at any duty location within the region you select to include but not limited to the following: Southeast Region: Homestead, FL and CAMB: Aguadilla, PR Southwest Region: Tucson and Yuma, AZ; San Diego, CA; El Paso, Laredo, and McAllen, TX NASOC UAS locations: Sierra Vista, AZ; San Angelo, TX Duties and Responsibilities As an Air Interdiction Agent (AIA) you will perform aviation-based law enforcement operations for the detection, prevention, interdiction, and apprehension of terrorists, terrorist weapons, and other contraband and persons from illegally entering or attacking the United States. Typical duties include: Conducting air patrol, surveillance, and pursuit activities related to the interdiction of smuggled contraband via land vehicles, aircraft, or vessels. Monitoring behavior patterns and activities of suspect persons, vehicles, or vessels believed to be engaged in illegal activities. Collecting, refining, and analyzing strategic and tactical intelligence. Supporting search and rescue and humanitarian efforts. Salary and Benefits Begin your career as an Air Interdiction Agent (AIA) and make up to $106,000 -$127,000 per year based on your qualifications for the GS-11 grade level and possible extra compensation based on your duty location (see below) and overtime pay, up to 25% of your salary. Your starting salary will include Special Salary Rate (SSR); Law Enforcement Availability Pay (LEAP); Recruitment Incentive; and Retention Incentive. This career ladder position has a grade level progression of GS-11, GS-12, and GS-13. You may be eligible for a promotion to the next higher grade level automatically (without re-applying) once you complete 52 weeks at each grade level (with supervisor approval). Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive LEAP (amounts below include the SSR + LEAP). GS-11, 1st year annual pay - $106,588 GS-12, 2nd year annual pay - $127,754 GS-13, 3rd year annual pay - $151,817 Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 10% Retention Incentive (amounts below include the SSR + LEAP + 10% Retention Incentive UAS Sites: Sierra Vista, AZ; Grand Forks, ND; San Angelo, TX). GS-11, 1st year annual pay - $115,115 GS-12, 2nd year annual pay - $137,974 GS-13, 3rd year annual pay - $164,071 Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 25% Recruitment Incentive (amounts below include the SSR + LEAP + 25% Recruitment Incentive CAMB location only; Aguadilla, PR). GS-11, 1st year annual pay - $127,906 GS-12, 2nd year annual pay - $153,305 GS-13, 3rd year annual pay - $182,302 Air Interdiction Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional and ROTH 401(k) offering. Qualifications Experience: You qualify for the GS-11 grade level if you possess one (1) year of specialized professional aviation experience performing duties such as: Flying as a Pilot-in-Command or sole manipulator in an airplane and helicopter in all environments of flight, including night, poor weather, unfavorable terrain, low altitudes, or speed. Evaluating information rapidly and making judicious decisions promptly during in-flight operations. Developing strategies and coordinating aircraft and ground assets. Using information systems and databases to conduct information surveys, queries, update files and disseminate information. Experience may include Operation of an aircraft as Captain, Pilot in Command, Aircraft Commander, First Officer, Certified Flight Instructor, Second in Command, or Co-pilot. Hiring Minimums: Certification & Ratings: A current FAA Commercial or ATP Pilot Certification with one of the following ratings: Dual Rated: Airplane (Single-engine land or multi-engine land) with instrument rating AND Rotorcraft Helicopter with instrument rating. Airplane Rated: Airplane (Single-engine land or multi-engine land) with instrument. Helicopter Rated: Rotorcraft Helicopter with instrument rating. Equivalent military rating of the above at the time of application (eligibility based on military flight experience must provide official orders, forms or logbooks showing their status as a rated military pilot). Flight Hours: Pilot Enter on Duty minimums are 1500 flight hours; (up to 500 hours can be waived, reducing the pilot enter on duty minimums to 1000 hours. 250 Pilot-in-Command hours; 75 Instrument hours; 75 Night hours (Flight Hour Waiver available, see Required Documents); and 100 Flight hours in the last 12 months This qualification requirement is currently being waived by OPM through August 5, 2025. FAA Class 2 medical required for assessment dated within the last 12 calendar months; FAA Class 1, FAA Class 2 or Military medical flight clearance dated within the last 12 months qualifies to start the pre-employment process for the AIA position. Apply at 750 hours total time: Applicants applying at 750 flight hours are required to obtain at least 1,000 flight hours (depending on the number of hours approved for a waiver) at their own expense before being able to attend the 3-part flight assessment. Applicants must still meet 250 Pilot-in-Command, 75 instrument, and 75-night hours (100 flight hours in the last 12 months. This qualification requirement is currently being waived by OPM through August 5, 2025) UAS Flight Hours: Applicants may include UAS Predator A (MQ-1), Predator B (MQ-9) flight hours and Predator A (MQ-1), Predator B (MQ-9) or predator-based flight hours. These hours may be credited towards satisfying the "Total flight time" 1,500 flight hour requirement only. UAS hours do not count towards the 250 flight hours as a Pilot in Command, 75 flight hours Instrument, and 75 flight hours Night. Flight hour logbooks will be required at the time of your Flight Assessment for verification. Other Requirements Citizenship: You must be a U.S. Citizen to apply for this position. Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three of the last five years. Age Requirement: Provisions of Public Laws 93-350 and 100-238 allow the imposition of a maximum age for initial appointment to a primary Law Enforcement Officer position within the Department of Homeland Security (DHS). In accordance with DHS Management Directive 251-03, the "day before an individual's 37th birthday" is the maximum age for original appointment to a position as a primary law enforcement officer within DHS. The age requirement is also necessary to ensure that you are able to complete the 20 years of applicable service for retirement. NOTE: The Commissioner of CBP has approved a temporary increase in the maximum allowable age to 40 for original placement into an Air Interdiction Agent position. Age Waiver: Creditable law enforcement officer service - Covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d), or creditable service covered by Title 5 U.S.C. 8401(36) (as a Customs and Border Protection Officer) on or after July 6, 2008, may be applied toward the maximum age requirement. This age restriction may not apply if you are currently serving in a federal civilian (not military) law enforcement position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d). Veterans' Preference Eligibility : To ensure compliance with statutes pertaining to the appointment of preference eligible veterans as determined by the Merit Systems Protection Board in its decision Isabella v. Dept of State, the maximum age for original appointment articulated above shall not apply to the hiring of individuals entitled to veterans' preference eligibility under 5 U.S.C. 3312. You must submit proof of Veteran's Preference (DD-214 Member 4 Copy) at the time of application. Training: This position has a training requirement. You may be required to successfully complete the training requirement as a condition of employment. Failure to successfully complete the required course(s) of training in accordance with CBP standards and policies will result in placement into either a former or different position, demotion, or separation as determined by management and appropriate procedures. Travel Required: You may be expected to travel for this position based on operational needs. How to Apply There Are Three Ways to Apply to Become an Air Interdiction Agent: Fill out the Air Interdiction Agent applicant checklist and email it to a recruiter at cbp_amo_********************** along with a copy of your resume; OR Apply on USAJOBS ; OR Apply on Airline Apps. Stay Updated Opt into CBP's talent repository (highly recommended) by selecting the Contact a Recruiter button. For Position of Interest select Air and Marine Operations, Air Interdiction Agent, then complete the pre-screening questions. You'll receive monthly emails with information about webinars, career expos, and future opportunities with AMO and CBP.
    $37k-51k yearly est. 21d ago
  • Investment Real Estate Sales Agent

    New Western 3.5company rating

    Agent Job 22 miles from Katy

    Are you a results-driven individual with an entrepreneurial itch? If you're more about building a business than just having a job, we want you on our team! At New Western, our clients are investors looking to find the next great property for their portfolio. To deliver on your goals as a Sales Agent, you'll need to enthusiastically embrace cold calling, networking, and engaging in virtual or face-to-face meetings to deliver results. Fueling Your Success at New Western Accelerated Growth: Outpace your peers with unparalleled growth in your first year. Exclusive Inventory: Benefit from inventory selling 31% below new builds post-rehab. Achieve More, Together: Enjoy faster closing times, quicker commission payouts, and increased volume, backed by our proactive in-house marketing team and an unparalleled infrastructure. Learn and Grow: Access a robust library of on-demand and live learning sessions via New Western University. We believe in nurturing talent and fostering your professional growth. Flexible Autonomy: Work as an independent contractor with the freedom to work your way and define your path to success. What You Need To Excel Grit: Competitive, resilient and driven with a closer mentality (even if you lack real estate experience). Negotiation Prowess: Natural dealmaking and strong negotiation skills. Accountability: Willingness to take ownership of your work and results. Skilled Communication: Polished communicator with a knack for interpersonal connections. Key Considerations Licensure: Requires an active real estate license based on your work location. If you don't have one yet, don't worry! We'll guide you on obtaining yours once we start our conversation. Compensation Plan: Independent contractor (1099) status - 100% commission-based. Average first-year compensation across all agents is $66,678. The top 20% of new hires averaged $150,897 in first-year compensation. About New Western We're not just any real estate company. We're on a mission to redefine real estate investing, making it more accessible for everyone. With a presence in many major cities, we connect over 200,000 investors with sellers, leading to the rehabilitation of homes. Our track record speaks for itself - we buy a home every 13 minutes. We provide fresh starts for sellers, exclusive options for investors, and affordable housing solutions for buyers. Award-Winning Team & Culture Thanks to our thriving culture and dedicated team, we're a Glassdoor Best Place to Work for 2023 and 2024. Take a peek behind the scenes and see what it's like working with us at ************************* Ready to take your career to the next level? Apply today! #cb PM20 #LI-SF2
    $66.7k-150.9k yearly 7d ago
  • Real Estate Sales Agent

    Realty of America-Mark Dimas Team

    Agent Job 22 miles from Katy

    Our market is rapidly expanding! Our office has more leads than we can handle (our current agents literally can't keep up)! We are a technology-driven real estate company with an aggressive internet lead generation system and we are one of the fastest growing real estate companies in America. WHAT KIND OF PERSON ARE YOU? Are you a self-starter who wants to build a career... and not just get a job? We're looking for ambitious, self-motivated individuals for rewarding full-time sales positions! Do you have an enthusiastic personality and enjoy helping people? If you like people, you will love this career! Are you a team player who thrives working with a tight-knit company where their activities directly affect the bottom line? Successful candidates will display drive, plus have a high level of energy, schedule flexibility, and an insatiable desire for success! WE PROVIDE... LEADS... lots of leads First-class marketing materials and sales support Extensive back-office paperwork support A proven training/tutoring program Advanced mentoring on a weekly basis A respected, highly reputable team of motivated (and highly paid) individuals If this sounds like a great fit, apply today! Compensation: $50,000 - $100,000 yearly Responsibilities: Consult with buyer and seller clients to hone in their home wants and needs and close the deal Have local knowledge of the community to answer questions about potential homes and the surrounding neighborhood Develop new opportunities within specific geographies served by our team to ensure growth for our business Consistently reach out and follow-up with leads to grow sales opportunities “Always be consulting” by providing your clients with your very best service and your very best advice to nurture client relationships and generate repeat and referral customers Consult with clients to ensure fiduciary service of the real estate transaction from initial contact through contract to close, providing counsel on market conditions and pricing Head up the negotiations with industry professionals and clients, review contract terms, and verify the accuracy Coordinate efforts to negotiate the property sale between the buyer and seller or the buyer's agent to achieve the desired results Manage the facilitation of required documentation for purposes of legal property transactions and ensure a smooth close Meet with potential sellers to discuss their motivation to sell, along with providing our marketing plan and listing process Host Open Houses Follow up on all showings and obtain feedback to provide to clients Continuous follow-up with clients while a home is on the market to ensure we are fulfilling our duties Qualifications: Ability to communicate effectively (oral and written) A proven record of sales experience and success is preferred Technology driven Driven, self-motivated and desires professional growth Organized and manages time effectively At least one year of real estate experience is required Unblemished standing with the local Realtor board Strong connections with mortgage originators/banks, title companies Superb sales, negotiation, interpersonal and communication skills Strong desire to be an integral part of a First Class Team Must possess great communication and interpersonal skills Possess a valid U.S. driver's license and can travel by car Must demonstrate a consistent record of real estate success High school diploma required, bachelor's degree preferred Over 1 year of listing agent or real estate experience preferred About Company At Mark Dimas Team, we pride ourselves on our ability to deliver first-class service to clients and the communities we serve. We've built a reputation by simply going beyond the call of duty. #WHRE2 Compensation details: 50000-100000 Yearly Salary PI1ae6e67de7fb-26***********7
    $50k-100k yearly Easy Apply 5d ago
  • Licensed Insurance Agents

    Self-Employed

    Agent Job 22 miles from Katy

    National Reach Insurance Brokerage Company Role Description This is a full-time on-site role for Licensed Insurance Agents located in the states of Florida, Texas, New Mexico, Arizona, California. The Licensed Insurance Agents will be responsible for selling insurance policies, providing insurance brokerage services, assisting clients with their insurance needs, advising on various financial products, Life, Health, Final Expenses and delivering excellent customer service. Daily tasks include meeting with clients, assessing their insurance needs, providing policy recommendations, and managing client relationships. This position is commission base, and commissions are very generous. Qualifications Insurance Sales, Insurance, and Insurance Brokerage skills Experience in Finance and financial product advisory Customer Service skills Excellent written and verbal communication skills Ability to work independently and collaboratively Experience in the insurance industry is a plus Valid insurance license required ** Opportunity: Create your very own agency in a few moths ___________________________________________________________________________________________________________________________ ESPAÑOL Descripción de la empresa Empresa de Alcance Nacional Descripción del puesto Este puesto es de tiempo completo y presencial para agentes de seguros con licencia, ubicados en los estados de Florida, Texas, Nuevo México, Arizona y California. Los agentes de seguros con licencia serán responsables de vender pólizas de seguros, brindar servicios de corretaje de seguros, asistir a los clientes con sus necesidades de seguros, asesorarlos sobre diversos productos financieros (vida, salud y gastos finales) y brindar un excelente servicio al cliente. Las tareas diarias incluyen reunirse con los clientes, evaluar sus necesidades de seguros, brindar recomendaciones sobre pólizas y gestionar las relaciones con los clientes. Esta posicion es basada en comisiones, y estas son muy generosas. Requisitos Venta de seguros, seguros y corretaje de seguros Experiencia en finanzas y asesoría de productos financieros Habilidades de atención al cliente Excelentes habilidades de comunicación escrita y verbal Capacidad para trabajar de forma independiente y colaborativa Se valorará la experiencia en el sector asegurador Se requiere licencia de seguros vigente Oportunidad Crea tu propia agencia en pocos meses
    $46k-79k yearly est. 23d ago
  • Experienced Insurance Agent

    Healthmarkets 4.9company rating

    Agent Job 22 miles from Katy

    If you're looking for an exciting opportunity where you can change people's lives and achieve financial success as an independent insurance agent, you've come to the right place. Becoming an independent insurance agent with HealthMarkets is an opportunity unlike any other. HealthMarkets offers agents the resources and support they need to grow their businesses and succeed in the industry, all while making a difference in people's lives. And who are we? HealthMarkets is a technology-enabled health insurance agency delivering high-touch, customized health and supplemental insurance solutions to individuals, families and small businesses. Millions of Americans depend on us to help explore their insurance coverage options - and we're looking for independent insurance agents like you to help us continue that mission. So, whether you're an experienced insurance agent looking for your next opportunity or are just starting out and looking for an opportunity to demonstrate your talents, HealthMarkets is the career move that can help change your life. Job description If you're an insurance agent with 4-5 years of experience, we want you. As an independent contractor licensed insurance agent with HealthMarkets, you'll be collaborating with one of the largest independent health insurance agencies in the US. You'll have the opportunity to grow a flourishing business, all while making a difference in people's lives. Not only that, but HealthMarkets will offer you the resources you need to succeed. We'll give you access to leads, quoting tools, training resources, and more so you can focus on what you do best: selling. Contact us today and succeed on your terms with HealthMarkets. 48640-HM-0622
    $66k-79k yearly est. 13d ago
  • Customer Service and Sales Representative

    Monarch Strategies

    Agent Job 22 miles from Katy

    Entry Level - Sales and Customer Service Representative Type: Full-Time Join a Team Where Success is Celebrated Every Day! Are you a natural people person with a knack for solving problems? We're looking for someone who thrives on building connections and turning customers into loyal fans. What You'll Be Doing: Connect: Greet customers in person with warmth and enthusiasm while delivering top-notch service. Showcase: Highlight the benefits of our products and services with energy and confidence. Assist: Ensure customers find what they need and leave with a smile. Grow: Develop your skills and seize opportunities to advance within the company. What We're Looking For: High school diploma or equivalent (college coursework is a bonus). Previous experience in sales or customer service is great but not required-we provide hands-on training. Strong communication skills. Ability to manage time efficiently and stay organized. Reliable transportation to and from work. Basic computer skills and excellent phone and interpersonal etiquette. A proactive, can-do attitude with the ability to multitask. Why You'll Love Working Here: Vibrant Work Environment: We keep things fun, fast-paced, and engaging so you'll look forward to every shift. Career Growth: We're committed to helping you build your future with clear paths for advancement. Supportive Team Culture: Join a welcoming team that values collaboration and celebrates achievements. Competitive Compensation: Enjoy a strong base salary with opportunities for bonuses and incentives. You'll Shine in This Role If You're: Friendly and Approachable: You thrive on connecting with others and making their day better. Energetic and Positive: Your enthusiasm and upbeat attitude are contagious. A Team Player: You're always willing to lend a hand and collaborate with your coworkers. Driven and Goal-Oriented: You're excited to take on new challenges and grow your career. Ready to make an impact and grow with us in Houston? Apply now to start your journey!
    $25k-33k yearly est. 15d ago
  • Customer Service Representative

    TalentzÖK

    Agent Job 22 miles from Katy

    Customer Satisfaction Representative- TalentZok Are you looking for a new career opportunity with an exciting company?! Then we've got the right team for you! In this role, you're responsible for the duties listed below. Immediate opening for a Customer Satisfaction Representative in Houston, TX who possesses: 2+ years in a customer service focused role Bilingual Passion for natural health products Call center experience, been on the phones but also email support Email resumes to ******************** or call ************. FULL DESCRIPTION : Customer Satisfaction Representatives are responsible for helping customers on the phone, by email, live chat, or in person with all their product or account needs. This requires a thorough knowledge of our products and recommended protocols in order to provide timely and accurate information to incoming customer inquiries, order status and product knowledge requests. The selected candidate will be responsible for: Resolves customer concerns via phone, email, live chat, or social media; Assists customers with the placement of orders, exchanges, or refunds; Helps with complaints, errors, account questions, billing, cancelations, and other queries; Identifies and assesses the customers' needs to achieve satisfaction; Provides accurate, valid, up-to-date and complete information about products; Meets individual and CSR team satisfaction targets; Provide appropriate solutions and alternatives to customers within the specified average time limits; Goes the extra mile to engage and satisfy customers; Greets and follows up with walk-in customers; Creates and updates customer accounts; Ensures proper customer satisfaction is being delivered at all times; Most importantly, a practiced caring attitude that assists you to provide our valued customers with the best products and information. The selected candidate will also possess Minimum 2 years previous customer service experience or experience as a client service representative; At least 1 year of call center experience; High School Diploma or GED; Excellent written and verbal communication; Proven track record of over-achieving goals or going above and beyond; Possess a willingness to learn; Customer orientated with the ability to adapt/respond to different types of customers; Bilingual CSR (English & Spanish) Salary Range: $17-$20/hr For immediate and confidential consideration, please email your resume to ******************** or call ************. More information can be found at *****************
    $17-20 hourly 5d ago
  • Logistics Customer Service Rep. 2

    Daikin Comfort Technologies DIST Inc.

    Agent Job 20 miles from Katy

    The Logistics Customer Service Representative responds to customer's inquiries or complaints regarding the organization's products or services. Determines best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies. Coordinates problem resolution with appropriate departments. Informs customers of standard procedures or resolution of problem. Must be knowledgeable of the organization's products, services, procedures and practices. Responsible for order management by handling all the details from purchase order to shipment of product. This position serves as the primary point of contact for independent distributors and COD branches. The CSR supports the Sales Managers by developing and improving phone-based revenue generation through the creation of sales leads, initiation of prospect calls, and establishment of ongoing rapport with existing and potential customers. Responsible for meeting established sales quotas. Monitors competitive activity and trends within territory. Position Responsibilities may include; Order fulfillment and order maintenance processes. Open customer accounts by recording account information. Create and maintain customer records by updating account information Assist customers with product availability, pricing, order status, product match-up, service parts substitutions, shipping information, and other functions necessary to serve customer accounts. Monitor scheduled shipment dates to ensure timely delivery and expedite date of delivery. Educate customers about terminology, features and benefits of products in order to improve sales and customer satisfaction. Collaborate with Sales Mangers to verify pricing discounts and customer details. Attract potential customers by answering product and service questions and suggesting information about other products and services. Process Return Materials Authorizations (RMAs) and transfer requests; AAA (Credit/Debits) and Damage Claims Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Follow up with customers to ensure customer satisfaction, document and report matters that need addressing. Maintain financial accounts by processing customer adjustments. Prepare product or service reports by collecting and analyzing customer information. Recommend potential products or services to management by collecting customer information and analyzing customer needs. Contribute to team efforts by accomplishing related results as needed. Nature and Scope: Works within knowledge Knowledge and Skills: HVAC product knowledge and market knowledge Excellent customer service skills Problem solving, de-escalating and resolving conflicts Effective verbal and written communication and listening skills Working knowledge of MS Office - Excel, Word, PowerPoint, and Outlook - and data entry Quality focus - attention to detail and accuracy and effective documentation skills Ability to analyze and process information Excellent organizational and time management skills including prioritization skills to complete projects on time Strong team player, results orientated, dedication to excellence and sense of urgency to achieve business objectives Ability to apply good judgement, strong work ethics and integrity on the job Ability to establish positive working relationships with internal and external customers and employees Experience: 3 - 6 years of customer service experience within HVAC industry Education: High School diploma or GED equivalent People Management: No Physical Requirements / Working Environment: Must be able to perform essential responsibilities with or without reasonable accommodations. Reports to: Manager, Customer Service/Order Services Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
    $25k-34k yearly est. 13d ago
  • Customer Service Representative

    Sterling Specialty Chemicals

    Agent Job 22 miles from Katy

    The Customer Service Representative is a key member of the team responsible for maintaining customer relations, processing customer orders, coordinating order logistics, and managing customer pricing and invoicing processes. Candidates who demonstrate exceptional skills and leadership have the potential to move into other key positions within the company. Job Scope: · Customer Relationship Management: Ensure all facets of customer orders and inquiries are handled to ensure customer satisfaction. · Customer Order Management: Processing of customer orders from start to finish, including order entry, sourcing product, order changes, etc. · Manage Pricing and other Terms of Sale: Working in close coordination with sales and business managers, administer product pricing, quantity break and other price upcharges, shipping term and payment terms. · Customer Shipment Management: Processing of tasks required to arrange shipments to customers including communications with various shipping locations and freight tendering directly with carriers. May include considerable export shipment volume. · Invoice Administration: Process customer invoices, including debit and credit memos. · Maintain Customer Master Data in SAP: Responsible for accuracy, upkeep and maintenance of customer data in SAP enterprise system. · Manage other Customer and/or Commodity specific activities, and special projects, as required. Candidate Profile: · Minimum of Associates degree (Bachelors degree preferred) in Business, Marketing, Communications or other related disciplines. · Excellent computer technology skills including Microsoft Applications, especially Excel. Able to quickly learn new applications. Experience with SAP enterprise system is preferred. · Work experience in customer service, shipping and receiving, international trade, or other similar supply chain positions is preferred. · Must be detail oriented and highly organized to handle multiple tasks and manage issues in real time. Excellent time management skills. · Strong analytical and problem-solving skills. · Excellent communication and interpersonal skills. Ability to maintain a pleasant and professional demeanor even during high stress situations. · Desire to learn continuously.
    $25k-33k yearly est. 16h ago
  • Customer Service Representative

    Lyte Fiber, LLC

    Agent Job 22 miles from Katy

    Lyte Fiber, LLC ("Lyte") is looking for a dynamic and motivated Spanish Bilingual Customer Service Representative who is passionate about delivering outstanding customer experiences. The Customer Service Representative is responsible for providing excellent customer support, ensuring a positive and efficient experience for Lyte Fiber customers. This role involves interacting with customers through multiple communication channels (phone, email, chat), resolving inquiries, troubleshooting issues, and guiding customers through solutions. The ideal candidate will be customer-focused, detail-oriented, and skilled in handling a wide range of customer concerns, all while maintaining a friendly and professional demeanor. Duties and Responsibilities: · Provide timely and effective customer service through phone, email, and online chat channels. · Resolve customer inquiries related to products, billing, services, and technical support. · Accurately log and track customer interactions using the internal system. · Troubleshoot and resolve customer issues, escalating complex cases as necessary. · Offer product and service information, helping customers make informed decisions. · Assist with onboarding new customers and explaining company policies and procedures. · Collaborate with team members to improve customer experience and operational processes. · Follow up with customers to ensure issues have been resolved to their satisfaction. · Stay updated on company products, services, promotions, and any changes in procedures. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. Minimum Qualifications: Bilingual (English/Spanish) is required. High school diploma or equivalent (Bachelor's degree preferred). · Proven experience in a customer service role, preferably in the telecommunications or technology industry. · Strong communication skills, both verbal and written. · Ability to multitask and manage time effectively in a fast-paced environment. · Proficiency in customer service software, CRM systems, and Microsoft Office Suite. · Problem-solving skills and attention to detail. · Positive attitude and a passion for helping people. · Ability to work independently and as part of a team. Preferred Qualifications: · Experience in the fiber optics or telecommunications sector. Physical Demands and Work Environment · Ability to sit for extended periods and work in front of a computer screen. · Listen and talk to clients using headphones for extended periods · Occasional lifting of up to 15 pounds may be required. About Lyte Fiber Founded in 2023 in Houston, Texas, Lyte Fiber is dedicated to providing the fastest and most reliable home and business fiber optic internet to communities across Texas and beyond. Formed in partnership with SDC Capital Partners, a leading digital infrastructure investment firm, Lyte was started by internet industry veterans passionate about offering a best-in-class customer experience, building a great workplace, and connecting Texas communities. As part of its commitment to each community it serves, Lyte pledges a 1 percent giveback to local charities and causes annually. For more information, visit ****************** Lyte Fiber, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and sexual orientation), gender identity, national origin or ancestry, citizenship, ethnicity, genetic information, age, or protected veteran status and will not be discriminated against on the basis of physical or mental disability or any other characteristic protected by federal or Texas law. Applicants who believe they need an accommodation on account of a disability or sincerely held religious belief to perform the essential functions of the job they are applying for, should submit those requests to HR. Requests will be evaluated on a case-by-case basis and cannot be guaranteed.
    $25k-33k yearly est. 25d ago
  • Customer Service Representative

    Air Distribution Technologies, Inc. 4.1company rating

    Agent Job 22 miles from Katy

    What you will do: Koch Filter an Air Distribution Technologies Inc Company is seeking a Customer Service Representative position for our Houston, TX location (this is not a remote position). Under general supervision you must be able to provide support for accounts and support to all channels such as Customers, Regional Sales Managers, Engineers, Plants, etc. process orders, research and responds to customer inquiries, and addresses customer concerns/issues within the designated timeframes. How you will do it: Serve as primary communications link between customers, sales staff, plants and other departments on inquires, order related issues, product information, credits and other issues pertaining to customers' accounts via email, fax, or phone. Process and change orders, credits, and product return authorizations and daily emails. Run customer order reports to proactively get orders shipped. Promptly issue Credit, Debit and Return Material Authorizations. Handle all customer requests, managing customer orders from placement through shipment, with attention to detail while providing accurate lead times and pricing verification Will be assigned your own accounts that you will be responsible for daily that is required to get the job done. Receives and processes routine customer orders, inquiries, and/or complaints covering items or products ordered. Maintain an ongoing relationship with selected customers and sales staff (Co-Workers, Plants, Regionals, Engineers). All other duties as assigned by the Customer Service Manager. What we look for: 1 - 2 years' experience in a customer service support preferably in manufacturing with heavy emphasis on sales, distribution, manufacturer, and manufacturer representatives (Associate's degree preferred). Basic math and typing skills. Good working knowledge of Excel and Word. Must be able to respond and handle anywhere from 50-150 emails daily is a must. Competent telephone skills. High School diploma or equivalent. Be on a rotation schedule for relieving front desk for breaks and lunches. Responsible for following company policies and procedures. Must be detail oriented. Must be able to multi-task. Will be required to perform other duties as requested, directed, or assigned. Must have previous work references. Work Environment: Typical office environment. Air Distribution Technologies, Inc is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law.
    $24k-33k yearly est. 25d ago
  • Customer Service Representative

    Flextek 4.1company rating

    Agent Job 30 miles from Katy

    FlexTek has partnered with a Waste & Recycling company in Pearland, TX that is hiring a Customer Service Representative! Great career opportunity with a growing company! Contract-to-Hire Up to $18/hr Bilingual in English & Spanish preferred (not required) Monday - Friday, 8-5, Working 100% on-site Must pass a drug and background check Responsibilities Communicate with customers via phone, email and chat High volume of inbound & outbound calls (50+ per day) Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications True professionalism At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work
    $18 hourly 18d ago
  • Customer Service Representative

    Voss Recruitment 4.4company rating

    Agent Job 22 miles from Katy

    The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications Must maintain 100% commitment to safety policies and procedures. • Partners with Account Managers to provide sales quotes • Processes incoming inquiries into company sales system • Quotes customers using working knowledge of product • Successfully achieves budgeted Service Center sales goals • Assists A/R personnel in creating and establishing new accounts and follows up on collections • Coordinates with Account Managers and Service Center management to keep account activities updated
    $25k-33k yearly est. 16h ago
  • Geek Squad Advanced Repair Agent

    Best Buy 4.6company rating

    Agent Job 22 miles from Katy

    The Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members. Agents diagnose technology issues through various troubleshooting activities including the use of specialty software. They are passionate about technology and leverage their technical abilities to create positive customer interactions by solving a variety of software and hardware issues. At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs. Key Responsibilities Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs. Understands the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone. Establishes and maintains consistent rhythms for timely followup and ensures deliverables are met or exceeded. Partners with other team members to ensure consistent and accurate documentation of customer requests and repairs. Basic Qualifications 6+ months experience diagnosing, troubleshooting, or repairing technology products Experience actively using and learning about consumer electronics Strong ability to prioritize and multi-task in a fast-paced environment Ability to work a flexible schedule inclusive of holidays, nights and weekends Best Buy is an equal opportunity employer. Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page. Position Type: Part time PandoLogic. Keywords: Electrical Appliance Service Technician, Location: Houston, TX - 77056 RequiredPreferredJob Industries Installation & Repair
    $29k-32k yearly est. 2d ago
  • Customer Service Representative

    Bakemark 4.4company rating

    Agent Job 22 miles from Katy

    When it comes to baking, BakeMark has its own secret ingredient: a team of passionate talented employees. For over 100 years, BakeMark has stood for excellence in quality and service, for our customers, our stakeholders and our colleagues. We attribute our success to our colleagues and their contributions towards meeting the needs of our customers and stakeholders. We shall share our values and ways of working. We are passionate about the baking industry. We excel at creating strong partnerships within the company and with our loyal customers. We love to innovate and thrive to manufacture and deliver performing bakery products and world-class customer service. With over 100 years of service to the baking industry, BakeMark is recognized as an industry leader and trusted partner for quality bakery ingredients, products, supplies and service. BakeMark is a manufacturer and distributor with 23 branches conveniently-located across the U.S. At BakeMark we appreciate our employees and their families and offer a competitive pay and a full suite of benefits: Competitive Compensation Health, Dental, Vision & Life Insurance (Comprehensive healthcare benefits package, with many coverage options at a very low employee cost) 401K (generous retirement benefits) with a Company Match Paid Holidays and Paid Time Off SUMMARY: Under direct supervision, process all incoming orders from Sales force, customers, and BAKEMARK affiliates as assigned. ESSENTIAL DUTIES AND RESPONSIBILITIES: Download PSP orders into NDS system after review and correction of ROE Edit List. When necessary, manually enter orders into NDS or PSP system. Reviews and corrects Order File Status Report. Transfers order file for routing. Notify customers or sales reps. of customer item “outs”. Ensures COAs, and Spec Sheets are provided to Customers as necessary. Daily invoicing of credit memos. Credit and Collections Answers telephone and direct calls to appropriate person. Research customer, Sales Rep and BAKEMARK Affiliate inquiries. Back up to Will-Call and other positions as directed by Supervisor. Provide Sales Representative vacation relief. Files documents as directed. Assist Office Supervisor with back office duties as needed; such as cash handling and NDS data input. Treat all customers both external and internal with dignity and respect. Adhere to all company policies, procedures and safety rules as stated in the Employee Handbook and otherwise posted or communicated. Other duties will be assigned as needed to meet company goals and objectives. BakeMark is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BakeMark via-email, the Internet or in any form and/or method without a valid written agreement in place for this position from BakeMark HR/Recruitment will be deemed the sole property of BakeMark. No fee will be paid in the event the candidate is hired by BakeMark as a result of the referral or through other means. BakeMark is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable state and federal laws, on the basis of race, color, religion, gender, sexual orientation, marital status, national origin, ancestry, disability, medical condition, age or any other basis prohibited by law.
    $23k-33k yearly est. 16h ago
  • Land Representative

    Insight Global

    Agent Job 22 miles from Katy

    Required Skills and Experience * 2-5 years of overall experience in land data entry within oil and gas or real estate Experience with land management software programs and data entry Experience reviewing documents related to Right-of-way acquisition and title Strong analytical capabilities Understanding of principles in real estate and right of way acquisition, including state and federal laws pertaining to real estate and/or right of way acquisition Nice to Have Skills and Experience Quorum Land Management software Job Description * An LNG client in Houston, Texas is hiring a Land Analyst to join their team in the Downtown Houston office. The Land Analyst is responsible for researching land files, reviewing lease and settlement agreements, and maintaining terms for lease payments and contractual agreements. Other daily responsibilities include reviewing surface agreements, ROWs, and land documents within Quorum Land Management Software, and assist with letters of no objections (LONOs) for 3rd party right-of-way crossings. The Land Analyst will assist with special projects during this 12 month contract and support staff to ensure proper record administration.
    $26k-42k yearly est. 16h ago
  • Front Desk Agent

    Hotel Granduca Houston 3.5company rating

    Agent Job 22 miles from Katy

    Compensation: $19.00 to $20.00 per hour, Full-Time As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service with a personalized touch. You will ensure a seamless check-in/check-out experience, manage reservations, deliver bespoke concierge services, and provide information regarding the hotel and local attractions. The ideal candidate has experience in luxury hotels, luxury retail or any high-end customer service experiences. We are seeking a well-rounded individual able to stablish relationships with our guest that carries great sense for making others feel special as well as having the ability to handle volume and multitask in a constantly changing environment as a hotel is. Your role will reflect the luxury and sophistication of our hotel, ensuring every guest enjoys a memorable and effortless stay. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Key Responsibilities: Guest Relations & Service Excellence: Welcome guests with a warm, professional, and gracious demeanor during check-in and check-out. Provide proactive service by initiating courtesy calls post-check-in to ensure guest satisfaction and to offer assistance with any requests. Anticipate and respond to guest needs promptly, ensuring a flawless experience at all times. Offer expert concierge services, including detailed knowledge of local attractions, dining, events, and personalized recommendations. Communicate effectively with all departments to ensure that special guest requests are fulfilled promptly. Reservations & PBX Operations: Manage incoming reservation calls professionally, ensuring accurate and efficient bookings while upselling hotel services when possible. Maintain a comprehensive knowledge of room availability, rates, special packages, and promotions. Handle all guest communication via phone, email, and in-person, ensuring every interaction is timely, professional, and tailored to the individual guest. Process reservations with attention to detail, confirming all special requests and VIP arrangements. Maintain the property management system, including updating guest profiles, room assignments, and payment authorizations. Administrative & Cashiering Responsibilities: Ensure accurate handling of guest payments, including verification of credit card details and signatures. Balance cash and credit card transactions daily, following all hotel procedures for cashiering and banking protocols. Complete shift checklists and reports with precision, ensuring all guest and reservation information is up-to-date. Assist with the night audit process, preparing management reports and finalizing all income department postings in the property management system. Guest Amenities & Communication: Deliver guest messages, mail, faxes, and packages in a timely and professional manner. Coordinate with housekeeping, in-room dining, and other departments to fulfill special requests and ensure guest comfort. Ensure the front desk and lobby areas are always clean, organized, and reflective of the hotel's high standards. Maintain complete knowledge of hotel services, amenities, and operational hours to offer informed recommendations to guests. Safety & Emergency Procedures: Stay well-versed in hotel emergency procedures, fire safety, and evacuation routes to ensure guest safety at all times. Team Collaboration & Handover: Collaborate with the previous and incoming shift teams to ensure smooth operations and effective communication about guest needs and hotel status. Additional Responsibilities: Assist with managing guest requests, ensuring accurate documentation in the guest request log. Participate in VIP guest arrangements, ensuring exceptional service standards are met. Qualifications & Skills: Hotel background highly recommended Exceptional interpersonal and communication skills. Strong organizational skills with attention to detail. Ability to handle multiple tasks simultaneously while maintaining composure. Proficiency in hotel management software and general office applications. In-depth knowledge of local area attractions and amenities. Previous experience in a luxury hospitality setting preferred. Flexibility and willingness to work various shifts, including evenings, weekends, and holidays. Additional Requirements: Knowledge of fire safety and emergency procedures. Ability to work collaboratively within a team to create an exceptional guest experience. EOE
    $19-20 hourly 25d ago
  • Customer Service Representative

    JMJ Phillip Group

    Agent Job 42 miles from Katy

    A well-established equipment supplier in the oil and gas industry is seeking a customer service representative in the La Porte, Texas Area. Candidates Must Have: College degree preferred, will consider equivalents. 2-4 years of industrial sales. Demonstrated experience supporting 15 plus accounts at a time. Experience working in the oil and gas industry. Background in logistics or procurement preferred.
    $25k-33k yearly est. 17d ago
  • Customer Service Representative

    Whole Earth Brands 3.7company rating

    Agent Job 17 miles from Katy

    In this role you will support all customer activities for order placement, issues resolution and completion of orders for warehouse fulfillment. If you like helping others, solving problems, and making people feel valued, and you want to be part of an exciting, fast-growing company and work with customers and colleagues that love what they do, come join us In this role, you will: ESSENTIAL DUTIES AND RESPONSIBILITIES: Receive purchase orders via EDI, email, fax, and phone for the company products. Review and/or enter all purchase orders in the SYSPRO and SAP system, ensuring prices are correct and inventory is available. Release order to warehouse for processing. Set up and maintain customer information (i.e., shipping confirmations and invoices, routing instructions, notes, billing, and shipping addresses, etc.) Effectively communicate with shipping and warehouse personnel regarding logistic instructions, ship dates, special order considerations, etc. Proactively cross train on other accounts within Order Management and support the Sales team by running reports, creating purchase orders, etc. - working as a team. Research customer claims and short payments assigned by the Accounts Receivable Department. Contact freight lines to request proof of delivery for shipments. Work with the inventory department to research inventory shortages. Research vendor non-compliance charges within the customer's routing guide to avoid potential or future chargebacks. Update status for all claims in the system. Enter return orders and assign Return Authorization numbers to customers for product return and apply the credit. Enter customers claims in CRM to track and provide resolution to the customer. Perform other duties as assigned, based on workload and business needs. Assist with customer and consumer complaints. Logging complaint and resolution in CRM (if we do that for all brands), working with other departments (ie. QA, Ops) to gain resolutions, following up with customer/consumer on resolution and any credits, product replacement needed. Assist sales and marketing teams with product sample orders and shipments either with 3rd party fulfillment or on-site packing. Work closely with sales team on orders processed and inventory cuts. QUALIFICATIONS: High School Diploma required. College (Associates or Bachelors) in a related field desired, or commensurate work experience preferred. 3-5 years of directly relevant experience could substitute for a degree. Minimum 2 years' experience in Order Management preferably in a consumer products environment. Proficient in Microsoft Excel and Word Document Ability to write a concise and thorough letter, fax, or email to a customer. Ability to speak with customers over the phone in a clear and professional manner. Establish and maintain good working relationships with coworkers, managers, and other departments. Effective at communicating with both internal and external customers and at all levels of management. Able to inspire the trust, confidence and respect of peers and leadership. Strong customer-service orientation and problem-solver mindset. Able to work accurately and effectively in a fast paced, deadline-oriented environment; must possess sense of urgency in response to inquiries. Must be decisive, dependable, and discrete at handling sensitive and confidential information. Must possess a high degree of commitment and professionalism. Physical Demands: Lifting and carrying 25 pounds regularly/occasionally.
    $25k-32k yearly est. 8d ago
  • Ocean Freight Specialist - Houston, TX

    Altius Talent | Freight Forwarding Recruitment

    Agent Job 22 miles from Katy

    Project Logistics | Oil & Gas | Global Freight Forwarder | $65K Base A global freight forwarder with a strong foothold in Oil & Gas and project logistics is hiring a desk-level Ocean Freight Specialist to join its Houston team. This is a tactical operations role focused on day-to-day Ocean Export and Import execution for complex cargo tied to EPCs, energy producers, and industrial clients. The company operates across all major trade lanes with dedicated project teams worldwide, and is known for its stability, financial strength, and client-first execution model. You will work within a high-performing group that handles containerized, flat rack, and breakbulk freight supporting international energy supply chains. The Role: You will manage end-to-end coordination of Ocean freight shipments, including carrier bookings, documentation, pre-alerts, and vendor follow-up. This role requires someone detail-oriented, process-driven, and capable of handling time-sensitive shipments in a high-standards environment. You are not leading a team-you are part of the operational engine that keeps complex cargo moving without delay. Responsibilities: Coordinate Ocean Export and Import shipments including full-container, flat rack, and project cargo Book with carriers and NVOCCs, confirm sailing schedules, and issue shipping instructions Prepare and manage all documentation including HBL, MBL, AES filings, and customs documents Communicate with clients, overseas offices, and vendors to ensure timely updates and accurate records Track and trace shipments and resolve any delays or exceptions proactively Ensure compliance with Incoterms, customer SOPs, and trade regulations Enter shipment data into TMS (CargoWise 1 or similar) and keep files audit-ready Support project logistics team on oversize and OOG ocean freight as needed Required Experience: 2 to 4 years of experience in Ocean freight forwarding, with direct exposure to both export and import Strong working knowledge of documentation, carrier processes, and customs requirements Experience handling shipments in support of oil & gas, EPC, or industrial clients preferred Familiarity with Incoterms, HTS classification, and AES filings Proficiency in TMS systems such as CargoWise 1 or equivalent Based in Houston, TX or surrounding area Offer: $65,000 base salary Full healthcare and benefits package Stable, well-capitalized company with global infrastructure and low turnover Long-term development opportunities across project operations, trade lanes, or client support This is a grounded, execution-focused role for someone who wants to grow inside a serious freight organization with real operational credibility
    $65k yearly 16h ago
Air Interdiction Agent
U.S. Customs and Border Protection
Waller, TX
$37k-51k yearly est.
Job Highlights
  • Waller, TX
  • Full Time
  • Junior Level
  • Offers Benefits
Job Description

Pilot CBP Air Interdiction Agent

Air and Marine Operations (AMO), a component of U.S. Customs and Border Protection (CBP), offers skilled Pilots interested in law enforcement an opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission to protect America.

If you are looking for an exciting and rewarding career with excellent pay, exceptional federal benefits and job stability, now is the time to make your move: become an Air Interdiction Agent. AMO is actively recruiting for these full-time security-based opportunities with a streamlined application process. Notably, seasoned pilots and those with military training are in demand APPLY TODAY!

Duty Locations

Locations are offered based on operational requirements, mission requirements, and critical agency hiring needs as determined by AMO. You must be willing to work at any duty location within the region you select to include but not limited to the following:

Southeast Region: Homestead, FL and CAMB: Aguadilla, PR

Southwest Region: Tucson and Yuma, AZ; San Diego, CA; El Paso, Laredo, and McAllen, TX

NASOC UAS locations: Sierra Vista, AZ; San Angelo, TX

Duties and Responsibilities

As an Air Interdiction Agent (AIA) you will perform aviation-based law enforcement operations for the detection, prevention, interdiction, and apprehension of terrorists, terrorist weapons, and other contraband and persons from illegally entering or attacking the United States. Typical duties include:

  • Conducting air patrol, surveillance, and pursuit activities related to the interdiction of smuggled contraband via land vehicles, aircraft, or vessels.

  • Monitoring behavior patterns and activities of suspect persons, vehicles, or vessels believed to be engaged in illegal activities.

  • Collecting, refining, and analyzing strategic and tactical intelligence.

  • Supporting search and rescue and humanitarian efforts.

Salary and Benefits

Begin your career as an Air Interdiction Agent (AIA) and make up to $106,000 -$127,000 per year based on your qualifications for the GS-11 grade level and possible extra compensation based on your duty location (see below) and overtime pay, up to 25% of your salary.

Your starting salary will include Special Salary Rate (SSR); Law Enforcement Availability Pay (LEAP); Recruitment Incentive; and Retention Incentive.

This career ladder position has a grade level progression of GS-11, GS-12, and GS-13. You may be eligible for a promotion to the next higher grade level automatically (without re-applying) once you complete 52 weeks at each grade level (with supervisor approval).

Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive LEAP (amounts below include the SSR + LEAP).

  • GS-11, 1st year annual pay - $106,588

  • GS-12, 2nd year annual pay - $127,754

  • GS-13, 3rd year annual pay - $151,817

Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 10% Retention Incentive (amounts below include the SSR + LEAP + 10% Retention Incentive UAS Sites: Sierra Vista, AZ; Grand Forks, ND; San Angelo, TX).

  • GS-11, 1st year annual pay - $115,115

  • GS-12, 2nd year annual pay - $137,974

  • GS-13, 3rd year annual pay - $164,071

Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 25% Recruitment Incentive (amounts below include the SSR + LEAP + 25% Recruitment Incentive CAMB location only; Aguadilla, PR).

  • GS-11, 1st year annual pay - $127,906

  • GS-12, 2nd year annual pay - $153,305

  • GS-13, 3rd year annual pay - $182,302

Air Interdiction Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional and ROTH 401(k) offering.

Qualifications

Experience: You qualify for the GS-11 grade level if you possess one (1) year of specialized professional aviation experience performing duties such as:

  • Flying as a Pilot-in-Command or sole manipulator in an airplane and helicopter in all environments of flight, including night, poor weather, unfavorable terrain, low altitudes, or speed.

  • Evaluating information rapidly and making judicious decisions promptly during in-flight operations.

  • Developing strategies and coordinating aircraft and ground assets.

  • Using information systems and databases to conduct information surveys, queries, update files and disseminate information.

  • Experience may include Operation of an aircraft as Captain, Pilot in Command, Aircraft Commander, First Officer, Certified Flight Instructor, Second in Command, or Co-pilot.

Hiring Minimums:

Certification & Ratings: A current FAA Commercial or ATP Pilot Certification with one of the following ratings:

  • Dual Rated: Airplane (Single-engine land or multi-engine land) with instrument rating AND Rotorcraft Helicopter with instrument rating.

  • Airplane Rated: Airplane (Single-engine land or multi-engine land) with instrument.

  • Helicopter Rated: Rotorcraft Helicopter with instrument rating.

  • Equivalent military rating of the above at the time of application (eligibility based on military flight experience must provide official orders, forms or logbooks showing their status as a rated military pilot).

Flight Hours: Pilot Enter on Duty minimums are 1500 flight hours; (up to 500 hours can be waived, reducing the pilot enter on duty minimums to 1000 hours.

250 Pilot-in-Command hours; 75 Instrument hours; 75 Night hours (Flight Hour Waiver available, see Required Documents); and 100 Flight hours in the last 12 months This qualification requirement is currently being waived by OPM through August 5, 2025.

FAA Class 2 medical required for assessment dated within the last 12 calendar months; FAA Class 1, FAA Class 2 or Military medical flight clearance dated within the last 12 months qualifies to start the pre-employment process for the AIA position.

Apply at 750 hours total time: Applicants applying at 750 flight hours are required to obtain at least 1,000 flight hours (depending on the number of hours approved for a waiver) at their own expense before being able to attend the 3-part flight assessment. Applicants must still meet 250 Pilot-in-Command, 75 instrument, and 75-night hours (100 flight hours in the last 12 months. This qualification requirement is currently being waived by OPM through August 5, 2025)

UAS Flight Hours: Applicants may include UAS Predator A (MQ-1), Predator B (MQ-9) flight hours and Predator A (MQ-1), Predator B (MQ-9) or predator-based flight hours. These hours may be credited towards satisfying the "Total flight time" 1,500 flight hour requirement only. UAS hours do not count towards the 250 flight hours as a Pilot in Command, 75 flight hours Instrument, and 75 flight hours Night. Flight hour logbooks will be required at the time of your Flight Assessment for verification.

Other Requirements

Citizenship: You must be a U.S. Citizen to apply for this position.

Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three of the last five years.

Age Requirement: Provisions of Public Laws 93-350 and 100-238 allow the imposition of a maximum age for initial appointment to a primary Law Enforcement Officer position within the Department of Homeland Security (DHS). In accordance with DHS Management Directive 251-03, the "day before an individual's 37th birthday" is the maximum age for original appointment to a position as a primary law enforcement officer within DHS. The age requirement is also necessary to ensure that you are able to complete the 20 years of applicable service for retirement.

NOTE: The Commissioner of CBP has approved a temporary increase in the maximum allowable age to 40 for original placement into an Air Interdiction Agent position.

Age Waiver: Creditable law enforcement officer service - Covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d), or creditable service covered by Title 5 U.S.C. 8401(36) (as a Customs and Border Protection Officer) on or after July 6, 2008, may be applied toward the maximum age requirement. This age restriction may not apply if you are currently serving in a federal civilian (not military) law enforcement position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).

Veterans' Preference Eligibility : To ensure compliance with statutes pertaining to the appointment of preference eligible veterans as determined by the Merit Systems Protection Board in its decision Isabella v. Dept of State, the maximum age for original appointment articulated above shall not apply to the hiring of individuals entitled to veterans' preference eligibility under 5 U.S.C. 3312. You must submit proof of Veteran's Preference (DD-214 Member 4 Copy) at the time of application.

Training: This position has a training requirement. You may be required to successfully complete the training requirement as a condition of employment. Failure to successfully complete the required course(s) of training in accordance with CBP standards and policies will result in placement into either a former or different position, demotion, or separation as determined by management and appropriate procedures.

Travel Required: You may be expected to travel for this position based on operational needs.

How to Apply

There Are Three Ways to Apply to Become an Air Interdiction Agent:

  • Fill out the Air Interdiction Agent applicant checklist and email it to a recruiter at cbp_amo_********************** along with a copy of your resume; OR

  • Apply on USAJOBS ; OR

  • Apply on Airline Apps.

  • Stay Updated Opt into CBP's talent repository (highly recommended) by selecting the Contact a Recruiter button. For Position of Interest select Air and Marine Operations, Air Interdiction Agent, then complete the pre-screening questions. You'll receive monthly emails with information about webinars, career expos, and future opportunities with AMO and CBP.

    Learn More About Agent Jobs

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    Average Agent Salary In Katy, TX

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