Agent Jobs in Johnston, RI

Job Title: Customer Service Representative / Help Desk Specialist Duration: 13 Months - End of contract - 6/30/2026 Hours per Week: 37.5 Other Schedule Related: Monday - Friday 8:45 - 5:00 Pay Rate: $40-42/ Hour on w2 without any benefits JOB DESCRIPTION: Responsibilities 1. Provide help desk customer technical support to assist licensees to apply for/renew licenses. 2. Determine appropriate response to error conditions. Consult with users and technical personnel to identify and resolve problems or to notify of existing or potential problems. Document any serious problems and provide the information to other appropriate HPL staff. 3. Develop, document, communicate, and enforce system standards as necessary. 4. Provide guidance to junior members of the team. 5. Simulate and troubleshoot user problems. 6. Track phone calls and helpdesk inquires. 7. Inform Local Program staff as needed by telephone and in writing of issues related to operation of the system and the Help Desk. 8. Train other state staff in operation of the Help Desk as needed. 9. Review program and administrative manuals for technical and procedural accuracy. 10. Ensure Help Desk phone is not left unattended. 11. Test Licensure renewal system with assessment/survey questions to ensure system is functioning properly. 12. Stay well informed of all changes in systems and procedures to be able to inform and train Local Program staff on the changes. 13. Contribute to the survey creation /modification processes and conduct testing of the same 14. Perform other duties related to HPL licensing helpdesk. Qualifications 1. Knowledge of the concepts, techniques and applications of electronic data processing. 2. Knowledge of the terminology, codes and standard abbreviations used in electronic data processing. 3. Knowledge of the types and applications of electronic data processing equipment including computers and related peripheral equipment. 4. Knowledge of the methods and techniques of computer systems analysis and design. 5. Knowledge of the methods and techniques of computer programming. 6. Knowledge of the types. availability and applications of electronic data processing operating systems. 7. Knowledge of the methods of general reporting. 8. Ability to read and interpret documents such as EDP equipment operating manuals. specifications. 9. Ability to follow oral and written instructions. 10. Ability to coordinate the efforts of others in accomplishing assigned work objectives. Ability to coordinate projects and follow through to completion. 11. Ability to establish and maintain harmonious working relationships with others. 12. Ability to establish rapport with persons from different ethnic cultural and/or economic backgrounds and to maintain harmonious working relationships in a team setting. 13. Ability to adjust to changing situations to meet emergency or changing program or production requirements. 14. Ability to analyze and determine the application of electronic data processing data draw conclusions and to make appropriate recommendations. 15. Ability to write concisely to express thoughts clearly and to develop ideas in logical sequence. 16. Ability to communicate effectively in oral expression. 17. Ability to give oral and written instructions in a precise and understandable manner. including to individuals with English as a second language and to individuals with no or elementary knowledge of microcomputers. 18. Ability to work independently

Entry Level Insurance Sales Agent Bankers Life is looking for entry-level insurance sales agents near you! Our agents come from diverse professional backgrounds, many of which do not have previous sales or management experience. To take advantage of our training, a successful agent possesses the following skills and abilities: • Sales-minded, and open to connecting via phone and your network • Passion for people and developing sales relationships • Outstanding customer service skills • Goal-oriented, with a focus on achieving sales success • Excellent time management and organizational skills Take control of your career and positively impact the lives of others in your community! How Bankers Life Supports your career: • Leads - company-sponsored lead programs • Award-winning training - Our training program has been recognized in Training Magazine's Training Apex Awards for 11 years and counting. • Bankers Life agents are provided licensing training free of charge; individuals will need to pay for the state exam required to sell life and health products in their state • Advancement opportunities - benefit-eligible management positions within local branch structure As an entry level sales agent with Bankers Life, you will utilize your strengths and our award-winning company training to: • Set appointments to identify prospective clients' financial resources and needs • Offer life and health insurance policy recommendations to generate sales • Provide continuous, excellent customer service to client base

Are you a motivated and customer-focused professional looking to take your career to the next level? Join our dynamic team as a Customer Service & Sales Representative and become a key player in delivering top-tier service while driving sales success!What You'll Do: ✠Engage with customers to provide tailored solutions and support â Build relationships, identify needs, and recommend products/services â Handle inquiries, resolve issues, and ensure customer satisfaction â Achieve sales targets and contribute to team success

CSR - Call Center - Contract - Warwick, RI - $19.00 -$20.00/hr. The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position. Applicants must be legally authorized to work in the United States. Sponsorship not available. Our client is seeking a CSR - Call Center in Warwick, RI. Role Description Key Responsibilities • Communicate with customers via telephone using strong communication skills. Active listening, and empathy. • Drive solutions that best meet the customer's needs. • Analyze and resolve complex customer issues such as requests regarding various product aspects, policy provisions, claim status, basic procedures, etc. • Ensure each customer experience is exceptional by leveraging effective listening skills, attention to detail, strong intellectual curiosity, and an honest desire to make a difference. • Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion. • Support special product and/or service campaigns as needed, or as requested by the customer. • Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry. • Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills. Skills & Requirements Logistics • Training will be in-office for a designated duration. No time off can be taken during training and nesting period. Must adhere to strict start/end times. • After training, the job is performed primarily virtually with required monthly in office days based on business needs. • Required to work an assigned shift during hours of operation between 8:00am - 6:00pm ET, Monday through Friday; must be flexible regarding the ability to work overtime & shift worked, which may change based on business need and bidding process. • Able to work in a stationary position 75% of time. Skillsets & Proficiencies • Strong computer/keyboard skills as well as analytical and problem-solving skills • Quickly grasps information and efficiently solves verbal challenges with strategic thinking. • Communicates complex verbal and written concepts with ease. Customer Centric • A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment. • Professionally demonstrate empathy to others. What Can Give You an Edge (Additional Skills) • Suggested 2+ years of experience in Customer Service. Prior Call Center experience is highly preferred. • High School diploma, GED, some college experience, trade, or professional certification. • A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions. • A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment. • Strong computer/keyboard skills as well as analytical and trouble shooting skills. Benefits/Other Compensation This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit). Why Hays? You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it. Nervous about an upcoming interview? Unsure how to write a new resume? Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting. Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is ‘do the right thing'. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us. In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text ************. Drug testing may be required; please contact a recruiter for more information.

Our client, a security services company in Canton, is seeking a Customer Service Representative to join their team. This is a temporary opportunity and can compensate up to $21/hr. depending on experience. Qualified candidates are encouraged to apply today for immediate consideration! DUTIES AND RESPONSIBILITIES: Key Operation Support: Assist with the cutting, packaging, and shipping of key orders, ensuring accuracy and efficiency. Warranty Replacement Support: Facilitate the processing and handling of warranty replacement requests, ensuring timely and satisfactory resolution for customers. Additional Tasks: Perform various support tasks as needed to assist the Customer Experience (CX) team, especially during high-volume periods, and adapt to changing priorities and processes. QUALIFICATIONS: Working knowledge of office equipment and computer hardware and peripheral devices Basic understanding of customer relationship management software Great attention to detail High school degree or equivalent Ability to work and produce required results without close supervision. Excellent oral, written and interpersonal communications skills. Strong work ethic and self-starting attitude, ability to work well with a team of professionals. Ability to work capably under stress and to juggle multiple tasks within tight deadlines. Strong problem-solving skills, interpersonal and teamwork skills. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: ***************************************** Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting ************* Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)

Now Hiring: Customer Service Representative Pay: $20/hr | Weekly Pay Do you have a passion for helping people and a talent for solving problems with empathy and ease? Are you ready to grow your career with a company that values excellence and customer care? If so, we want to hear from you! We're looking for Customer Service Representatives who can thrive in a fast-paced environment while delivering a top-tier experience to every customer. This is more than just a job-it's a chance to be part of something meaningful, where your voice makes a difference. What You'll Do: Handle inbound calls and provide solutions with compassion and professionalism Assist with customer inquiries, policy information, and claims-related questions Navigate multiple systems quickly while maintaining a high level of customer care Collaborate with your team to resolve complex issues and deliver results Represent our values and commitment to excellence in every interaction What We're Looking For: 2+ years of customer service experience (call center experience is a major plus!) Strong communication, problem-solving, and multitasking skills High-speed internet at home (50 Mbps+), with the ability to connect via LAN cable Must live within 1 hour of Warwick, RI for monthly in-office meetings and support needs Ability to be onsite for the full training period (6/9/25 - 7/14/25) with no planned time off Work Schedule: Training Schedule: 8:30 AM - 5:00 PM EST, Monday - Friday (fully onsite) Post-Training: Shift between 8:00 AM - 6:00 PM EST, Monday - Friday (work from home, occasional on-site meetings) Why You'll Love It Here: Weekly pay with consistent hours Competitive hourly wage Health, dental, and vision insurance options Supportive team environment with opportunities to grow Hybrid work model that offers the best of both worlds Ready to bring your skills to a role where you'll be appreciated and empowered to make a real difference? Apply today and take the next step in your customer service career!

About the job At BGSF, our primary goal is to make a difference in people's lives by connecting the right individuals with the right opportunities. Throughout our history we have worked tirelessly to cultivate a supportive, energetic environment where employees can expand their skill sets, grow in their careers, and have fun doing it! So, is BGSF the right place for you? Tell me more Work/life balance is a top priority at BGSF, both in policy and in practice. Our leadership team not only instated the following policies to support our employees' lifestyles, they also consistently encourage staff maintain this balance. These benefits include: Ability to work hybrid (3 days a week in office) Paid maternity and parental leave Matching 401K contribution Company paid Short Term Disability PTO policy with additional days to volunteer, a floating holiday, and your birthday off! What you'll do The Client Service Representative (our Technical Sales role) will be responsible for generating relationships with qualified client contacts that have a need for our service offerings and play a critical role in our overall business development strategy. Responsibilities · Assist in building and developing relationships with decision makers (mid-level executives, directors, CIO's, Project Managers, CTO's, Controllers, VP of Finance, CFOs) through phone conversations utilizing supplied target prospect lists · Apply product and industry specific knowledge and expertise to bring new business and technology insights to clients · Identify project-based staffing needs at target companies as well as existing clients · Participate actively in sales strategy meetings · Effectively communicate via telephone in a high-volume environment · Ensure client satisfaction through ongoing communication and feedback Qualifications • 1 year of sales experience preferred • Bachelor's degree preferred • Driven by the potential to make uncapped income • Must be able to work in a team environment and contribute as a positive piece of the BGSF team while maintaining a high volume of outbound phone calls • Must have effective, enthusiastic, and well-developed presentation skills • Need to be competitive and self-motivated • Should have a passion for technology and how it impacts businesses (particularly in Accounting & Finance) • Needs to be a results-oriented team performer with the motivation and skill to build rapport with decision makers to assist in driving the sales process to meet long and short-term goals We are committed to OUR VALUES - OUR G.I.I.F.T.S. (Growth, Integrity, Innovation, Fun, Teamwork, Service). BGSF is an Equal Opportunity Employer. We are committed to providing the same opportunities for employment to all qualified people regardless of race, color, creed, national origin, ancestry, religion, gender, gender identity, sex, sexual orientation, age, physical disability, mental disability, marital status, uniform service, veteran status, genetic information, or any other characteristic which may be specified in such laws and regulations.

Duration: 5/1/2025 to 10/1/2025 Customer Focused liaison promoting and implementing Functional Excellence in the CSR role. Provide domestic customer service according to the needs of the Business and Customers. Provide the Continuous Improvement of the Quality Process by working on Best Practices, Training, and Auditing. Customer Service Rep must obtain a thorough working knowledge of the domestic order management system and all applicable policies and procedures. This position offers the incumbents the opportunity to become proficient in many areas including various applications of SAP-R3, SharePoint, SalesForce.com, as well as the ability to learn and work in multiple businesses. The incumbent will work with all levels of the business including, but not limited to, demand and supply planners, market segments, other customer service reps, U.S. plant sites, warehouses, regional contacts, freight forwarders, carriers, and financial contacts to meet customers' needs while maintaining quality standards. Responsibilities include but are not limited to: responding to customer inquiries, utilizing various Business Unit tracking systems, resolving disputes, issuing credit/debit memos, processing samples/rebates and monitoring sales orders through the order fulfilment process. This position will require a thorough understanding of and become actively involved in support of the corporate Sarbanes-Oxley 404 compliance process as it relates to customer service. Required Skills: Demonstrated proficiency as a Customer Service Representative, beyond call center and/or retail experience. Excellent phone communications and interpersonal skills with multiple functional groups including CSRs, Manufacturing, Supply Chain, Product Management, Sales and Marketing, Finance, Warehouse and Transportation personnel as well as external customer contacts. Knowledge of SAP-R3 or equivalent is required. Minimum of 6 months to 1 year of SAP experience which includes placing orders, creating deliverables and invoicing. Experience in SAP-R3 or equivalent, order entry, pricing, documentation, and invoicing is required. Intermediate to high level Microsoft Excel proficiency is required (including Excel, PowerPoint, and Word). Must be tested in MS Office and include scores. This position requires an ability to adjust with ease to new conditions and personnel and to exhibit the competence and maturity to encourage confidence from Customers, Businesses, Distributors and Subsidiaries. Ability to identify areas for improvement and implement change. Demonstrated skills: multitasking, project management including the ability to translate needs into a workable implementation plan, change management. Demonstrated flexibility/adaptability in a dynamic, fast-paced team environment Must possess excellent organization skills to provide accurate follow-up, understand inventory management, have the ability to understand the strategic direction of any Business Unit to which they provide customer service support and translate that strategic direction into tactics with their assigned customers. Some travel may be required, however would be infrequent if at all. Preferred Skills: Previous knowledge of the Sales to Cash(STC)/Requisition to Pay (RTP) process is preferred. Salesforce.com and SharePoint experience is a plus. A thorough understanding of the Quality System and business experience is preferred. Educational Qualifications/Experience Needed: Required: College degree; previous customer service experience, SAP-R3 or equivalent experience Preferred: Bachelor's degree About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter Details: Name: Akansha Pandey Email: ******************************** Internal Id: 25-36546

About Us: We are an independent insurance agency specializing in a broad range of insurance products in business insurance and personal insurance. Our solutions extend to individuals, families, and businesses. The Personal Lines CSR provides complete support for our Personal Lines Department with expertise in Property & Casualty Insurance and does their part to ensure high client retention for the whole agency. This position requires exposure to all aspects of this department with diverse day-to-day responsibilities. Role Expectations and Description: The CSR is a key component of our team. A clients' experience from a service perspective can make or break the sustainability of our business. As an AM, you can directly affect and control our clients' experience. Job Requirements: P&C License required Experience working for an independent insurance agency Experience servicing/quoting/marketing personal lines insurance with multiple carriers, and wholesalers Minimum of 2 years of experience as a Personal Lines CSR Must be able to multi-task and handle a heavy workload with minimal supervision Effective communicator (verbal and written) Working knowledge of Applied Systems Epic management system Insurance designation (Preferred) Desired Skills: Experience with Microsoft Office and proficiency in Word and Excel Excellent organizational skills with attention to detail Responsibilities include but are not limited to the following: Work with Agency Principal, Producers, and Team Members Order policies and issue documentation, certificates, and binders as needed Prepare account renewal submissions for marketing and proposals to obtain competitive coverage/cost ratios for clients Provide exceptional customer service to our clients by developing and maintaining strong long-term client relationships Bind coverage for new clients Job Benefits: Competitive Pay Robust benefits package including health insurance, life insurance, 401k, PTO, dental insurance, vision insurance, etc.

Job Title: Water Billing Temp (CSR) Contract Duration: 06 Months contract Pay rate: $22/hr. Performs Clerical activities including data entry word processing water and sewer use billing and abatement preparation telephone answering and complaint resolution. Essential Elements •As required operates multi-line telephone to receive incoming calls. Screens and directs calls to proper section or person. Takes and/or relays messages. Attends counter and answers billing and other questions and inquires. •Data enters water and sewer usage approved abatements customer information and changes updates computer and hard copy files. •Assists in calculating and processing abatements requests. Ensures approved abatements are sent out and recorded. •As required prepares a variety of daily weekly monthly or periodic reports. •May be required to perform other departments data entry/retrieval and filing and record maintenance. •Follows and adheres to department City and other government rules regulations policies and procedures. QUALIFICATIONS: At a minimum the candidate should have some customer service billing computer and telephone experience. Additionally it is desirable if they have any MUNIS and/or government experience. Skills: Confirm candidate meets requirements in job description. , Required | At a minimum, the candidate should have some customer service, billing, computer and telephone experience. , Required

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work

Role & Responsibilities: Document exports by preparing bills of lading, export declarations, certificates of origin and related documents. Maintain quality results by following export standards, procedures and regulations. Merge carriers' flight schedules into customers' product delivery activities. Generate freight transfer and support with appropriate documentation. Originate documentation with shippers' Letter of Instruction (SLI) and/or Letter of Credit for accuracy of a) shipper/consignee marks and numbers; b) calculations of weight, volume, dimensions, inland cartage and freight charges/goods description/clauses and delivery terms, and check Third Party documents for correctness. Communicate closely with customers and carriers on status of shipment. Work closely with field sales staff in order to respond promptly to customers' needs. Supply sufficient documentation that will accurately verify all airline/trucking invoices before payment approval. Effectively apply up-to-date records on tariff/contract rates provided by available carriers - airlines, oceanic, inland/interstate trucking, etc. Work closely with warehouse personnel in performing combined duties. Suggest and implement corrective action in case of issues that may arise. Keep current with Hazardous Material license/certification. Perform other duties that may be assigned by the Department Manager. Qualifications: Some college or AA degree from an accredited college. One to two years' experience in Air Export processes and procedures. Knowledge of carrier contracts and tariffs and federal and state government carrier regulations. Knowledge of export licenses and Carnet procedures. Attention to detail, deadline-oriented, dependable, persistence, time management, independent, documentation skills, scheduling and reporting skills. Proven ability to communicate effectively with clients and vendors. Proven ability to suggest and implement corrective actions in case of issues that may arise

Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. : *** For external applicants only: Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Massachusetts. Pay & Benefits: Pay of $20.40 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums. Benefits you'll love: Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings** Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan - when Southwest profits, you profit*** Competitive health insurance for you and your eligible dependents (including pets) Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. Explore more Benefits you'll love: ***************************************** The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost air travel. Our Freight Agents extend Hospitality to Southwest Cargo Customers. This role is responsible for safely loading and unloading Southwest Cargo items onto the aircraft, coordinating with Ground Operations Teams to meet flight departure and arrival timelines, and working together with the Freight Agent Team to prioritize shipping responsibilities and modify priorities as needed. The small, but mighty Freight Agent Team also has opportunities to play a part in the transportation of life-saving organs, U.S. Mail, live seafood, and more. Freight Agents are problem solvers who enjoy multitasking and working in the outdoor elements. Additional details: This role is part of a Collective Bargaining Agreement (CBA), and it includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays. U.S. Citizenship required under Federal regulations. Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. Responsibilities Provides friendly service to and maintains positive relationships with all internal and external Customers Works in a cooperative spirit to ensure the success of our Company Works in air freight facilities May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes Responsible for opening/closing of the air freight facilities at which they are working Handles Station AMS and radio communications traffic as needed Checks Cargo information for each flight Answers Cargo facility telephones Resolve Customer situations by providing Positively Outrageous Service Writes and submits irregularity reports as required Checks cargo on hand to see that it is properly logged and accounted for Checks that all board mail and Company material is dispatched and sent to indicated Stations Responsibilities include greeting and handling Customers in a polite and friendly manner Re-manifest cargo due to weight restrictions, delayed or cancelled flights, lost, delayed, or damaged shipments Conducts Federally Mandated screening of all cargo shipments according to the Southwest Airlines TSA approved security program Handles cash, checks, credit cards, and coupons as forms of payment for shipments. Computes charges, makes change and balances daily transactions. Handles any aspect of processing a cargo shipment by operating a computerized point-of-sale system; resolving related complaints and problems Properly maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on duty Provides friendly service to all co-workers and Customers. Performs special task or assignments as delegated by Supervisor or Station Management personnel Responsible for ground security and assuring operations follow security procedures May perform the duties of an Operations Agent. Further information can be found in the Operations Agent Must be able to meet any physical ability requirements listed on this description May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities Ability to work well with others as part of a team, meet the public, and work under stressful situations Must be able to obtain and maintain GSC qualification Must comply with DOT drug and alcohol testing program Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job Must successfully complete Operations/Freight Agent training program with a 90% or greater average and evaluation / probationary period Must be aware of hazardous situations and be able to handle emergencies as needed Able to work under pressure and handle many functions at once with many different offices and/or groups of people Must work under tight time constraints to accomplish quick turns of aircraft Must possess good written and oral skills Must be able to effectively communicate verbally by telephone, face to face and public address systems Must be able to be alert to moving vehicles or aircraft and use radio equipment Must be able to communicate information and instructions verbally or via radio equipment Education Required: High School Diploma or GED Preferred: College coursework or degree Experience Preferred: Two years of airline/military related work experience in ramp/operations/provisioning functions Licensing/Certification Must be able to obtain a SIDA badge and meet all local airport requirements Must possess a valid state motor vehicle operator's license May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights Physical Abilities Must be able to lift and move items of 70 pounds and/or more Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods Must be able to carry heavy items up and down jetway stairs Must be able to distinguish each color displayed on every type of screening equipment Must be able to hear and respond to the spoken voice and to audible alarms generated by screening equipment Must maintain the ability to wear prescribed uniforms Other Qualifications Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines Must be a U.S. citizen Must be at least 18 years of age Must be able to comply with Company attendance standards as described in established guidelines Ability to work shift work and/or overtime Ability to read, speak and write English Foreign language skills are desirable, but not required *Pay amount does not guarantee employment for any particular period of time. **401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits. ***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company. Pay Rate: $20.40 Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply.

Book reservations for hotel guest rooms and interact with the public via phone in a friendly, professional, and efficient manner. Answer questions and provide information about hotel resources. To maximize hotel room rates and occupancy using effective up selling and suggestive selling methods. Responsibilities include but not limited to: Answer the telephone and greet prospective guests in a friendly manner using clear, verbal communication. Respond to guest inquiries and requests for reservations. Promptly provide accurate information regarding availability, accommodation types, transportation to and from hotel, rate, etc. Answer questions regarding hotel facilities and services, local attractions, directions, etc. Communicate applicable deposit and guarantee policies as requested. Enters all Sales bookings and group contracts on a timely basis per the instructions of the Supervisor or Reservations Manager. Performs routine filing and required report keeping for the department. Skills, Abilities and Experience needed to be successful Accurately Input Book reservations into computer system. Must be able to work independently. Strong organizational and computer skills required. Extensive customer service or telephone experience required. Prior communications, reservations, hospitality and/or computer experience preferred. Performs routine filing and required report keeping for the department. Must be able to work a flexible schedule including, weekdays, weekends and holidays.

Answer all emails and phone calls in a timely manner with a warm, inviting & professional tone. Respond to all customer requests and questions Respond to any guest concerns and ensure solutions are in the best interest of the guest and the restaurant. Demonstrate proper use of guest notes and reservations notes and ensure to communicate all guest information and requests. Communicate guest needs and necessary information including cancellations, changes, VIP reservations, and guest issues with guest relations supervisor and/or restaurant managers. Will have at least 1 year of prior restaurant experience, fine dining preferred Friendly, welcoming, and personable Basic knowledge of Microsoft Office Excellent written and verbal skills Comfortable in a high-volume, fast-paced environment Demonstrate a sense of urgency, attention to detail, and strong work and personal ethic

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK: *************************************************************** This position is responsible for providing superior customer service via phone and other electronic means. Primary Duties and Responsibilities: includes but not limited to: Answers and processes all incoming communications with internal and external guests Facilitates processes and creates reservations for Hotel, Events, Restaurants and other amenities in accordance with our criteria, established by Revenue Management department Evaluates player ratings to determine access and availability of marketing promotions Utilizes cross and up-sell techniques to generate additional revenue for designated products, services or amenities Assists members of the Executive Host and Player Development departments with retrieving customer information, creating VIP reservations and issuing complimentary offers Troubleshoots guest issues with online logins for MyMoheganSun.com and gaming accounts Knowledge of all aspects of the Momentum program and promotes the benefits to transient guests High level knowledge of property information including events, promotions, operational procedures, etc. Communicates with multiple departments to resolve guest questions and issues via telephone and email Secondary Duties and Responsibilities: Assists other related departments in additional overflow duties Provides correct property information Distributes arena and special event tickets Captures and records after-call reason codes to track types of calls received when required Responsible for communicating any system or equipment issues that could impact job productivity or performance Attends quarterly department meetings Minimum Education and Qualifications High School Diploma or equivalent Previous experience in a Contact Center, Marketing, Special Events, Hotel Operations, Box Office/Arena Club Operations or related customer service position Basic knowledge of Microsoft Office and navigating the internet Intermediate knowledge on how to download and login to an app Basic technology troubleshooting skills Excellent verbal communication skills and can write professionally Competencies: Incumbent will master the following competencies while in this position: Strong written and verbal communication skills Internal training and techniques Mohegan Sun's sales techniques Effective listening skills that support effective customer service techniques Will have in depth knowledge off Call Center applications as well as the gaming and reservation systems, SharePoint, Strivacity, Workday, and EZ Links Training Requirements: Must complete the Mohegan Sun Reservationist training course Knowledge of GUI, ACSC, LMS, Passkey, Avatar, ACT, Artics, GHS, Stricacity, SharePoint, and Finesse Annual HR, Compliance, and Cyber Security training Physical Demands and Work Environment: Office work environment Fast-pace call center Must be able to sit and stand for extended periods of time Must be able to work various shifts and flexible hours This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan Sun reserves the right to make changes in the above job description whenever necessary. Work Shift: Regular Knock, knock. Hear that sound? That's opportunity! . Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.

Ocean House Management Luxury Reservations Agent A Collection Unlike Any Other The Ocean House Collections includes 3 luxury properties. The Ocean House features 49 luxury guest rooms, 20 signature suites and 9 private villa vacation homes. 12,000 square foot OH! spa. Over 10,000 square feet of indoor and outdoor meeting space. Up to 8 unique dining options during summer season. The Weekapaug Inn offers quintessentially New England accommodations that effortlessly combine casual comfort and luxurious furnishings. The Inn features 31 unique guest rooms and 4 two-bedrooms signature suites. Farm-to-table dining utilizes the finest and freshest locally sourced ingredients, and inspired amenities and resort activities are designed to create extraordinary guest experiences. The Watch Hill Inn established in 1845, Watch Hill Inn carries with it a unique history marked by fame, natural disasters and, among all, resilience. Chic, minimalist decor intertwines with cutting edge technology like complimentary Apple TV, Netflix and an in-room iPad program that allows guests to order food and services to their door with the touch of a button. The Inn features 21 suite style accommodations with unrestricted access to dining, amenities, and resort activities at both Ocean House and Weekapaug Inn. Scope of Position The Luxury Reservations Agent works as a part of the Destination Services team. The primary focus is to navigate incoming call volume while offering 5-star service levels to potential and existing guests. Calls range from new overnight reservations, dining & spa reservations to general inquiries and everything in between. Agents are also responsible for learning and navigating company operating systems to document & schedule each guest's requests and reservations. Hourly Staff Schedule Requirements All employees are kindly asked to understand that the property operation is 24 hours a day 7 days a week, inclusive of all holidays. While the company will make every attempt to create a work and life balance, all hourly paid team members may be asked to work extended shifts and additional days based on business demands. The busiest of days during the season (Memorial Day through Columbus Day) are the weekend days from Friday through Sunday and on holiday weekends that are celebrated on Mondays, this can include Mondays. All seasonal staff must be aware and able to work all weekends; requesting time off for a holiday weekend may not and will likely not be granted. The more flexible you are the more you can learn, grow, earn. The Destination Services department makes every attempt to post the schedule monthly to allow team members ample time for scheduling personal events. Reporting Relationship Internal: The LRA reports to the reservations manager. The department also reports to an assistant director of reservations and the director of revenue and reservations. The executive committee member representing the department is the director of marketing. Key Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Answering incoming calls in a polite, pleasant, and 5-star manor Learn the seasonal amenities and activities each property has to offer to properly assist guests. Become well informed of each property's facilities including room types. Learn operating systems including but not limited to Maestro, Navis, Open Table, ALICE, Teams & Fare Harbor Assist in managing guests requests via the shared Destination Services inboxes. Attend monthly trainings and engage in department and self-growth. Learn, understand, and properly execute privacy standards. Responsible for practicing, managing, and promoting OHM's Mission and Values so that it becomes an intricate part of the everyday operation. Represent the Company with a positive attitude and professional attire. Follow sustainability guidelines and practices related to Ocean House Collection's sustainability programs. Carry out any other duties which fall within the broad spirit, scope, and purpose of this and which are commensurate with the role. Required Job Knowledge, Skills, Qualifications and Education High School Diploma, GED or comparable certification Experience in a call center or administrative role preferred. Experience in a guest-facing service role preferred. Luxury hospitality experience preferred. Has used a telephone for verbal communications. Time spent in a high-pressure, high-volume atmosphere preferred. Previous experience on a professional team preferred. Comprehending basic computer & typing skills. Experience working with Microsoft Office programs such as Word, Excel, and Exchange (email) The ability to answer, listen and communicate clearly with callers and team members. Fluency in English both verbally and in writing Ability to perform job functions with attention to detail, speed, and accuracy under pressure of tense/confrontational situations. Uphold the Company standards, policies, and procedures. Prioritize and organize tasks and work area. Ability to remain calm and resolve problems using good judgement as interpreted by the management. Follow directions. Work cohesively with co-workers as part of a team Maintain confidentiality of guest/employee information and pertinent company data Physical Requirements: See below Physical conditions description. This job description in no way states or implies that these are the only duties to be performed by the person occupying this position. The person in this position will be required to perform any other job-related duties assigned by their supervisor. PHYSICAL ACTIVITIES, VISUAL ACUITY, AND WORKING CONDITIONS OF: Luxury Reservation Agent I certify that I have read the physical requirements as set forth below and am physically able to perform the necessary duties as indicated herein. 1. GENERAL PHYSICAL REQUIREMENTS Please check the ONE description of general physical requirements that best describes the work requirements of the position: ☒ A. Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. ☐ B. Light work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of force greater than that for Sedentary Work and the worker sits most of the time, the job is rated for light work. ☐ C. Medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. ☐ D. Heavy work: Exerting up to 100 pounds of force occasionally and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. ☐ E. Very heavy work: Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force constantly to move objects. 2. PHYSICAL ACTIVITIES Please check ALL physical activities that apply to the essential functions of the position: ☐ A. Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion. ☐ B. Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces. This factor is important if the amount and kind of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium. ☒ C. Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles. ☒ D. Kneeling: Bending legs at knee to come to a rest on knee or knees. ☐ E. Crouching: Bending the body downward and forward by bending leg and spine. ☐ F. Crawling: Moving about on hands and knees or hands and feet. ☒ G. Reaching: Extending hand(s) and arm(s) in any direction. ☒ H. Standing: Particularly for sustained periods of time. ☐ I. Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. ☐ J. Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. ☐ K. Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion. ☐ L. Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles. ☒ M. Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling. ☒ N. Grasping: Applying pressure to an object with the fingers and palm. ☐ O. Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. ☒ P. Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. ☒ Q. Hearing: Perceiving the nature of sounds at normal speaking levels or without correction. Ability to receive detailed information through oral communication, and make fine discriminations in sound. ☒ R. Repetitive Motions: Substantial movements (motions) of the wrists, hands, and/or fingers. 3. VISUAL ACUITY Please check the ONE description of visual acuity requirements (including color, depth perception, and fiel

We have an amazing opportunity to build dream vacations and business travel with major vendors! ● Full training provided ● Must be able to work in the USA ● No experience necessary ● Discounted or free travel ● Flexible Schedule ● Full Time or Part Time Requirements ● Must have computer and/or cell phone ● You must be comfortable working with minimal supervision ● Positive Attitude Pay Frequency: ● Biweekly or twice a month Roles & Responsibilities: ● Arrange Travel for businesses, sports teams, vacations, weddings and more. ● Determine customer's needs and preferences, such as schedules, costs and payment plans ● Plan and arrange tour packages, excursions, and day trips ● Book reservations for travel, hotel, flights, rental cars, special events, honeymoons, just about anything. ● Provide proper documentation to the clients such as, authorization forms, flights tickets, theme park tickets, and more. ● Make alternative booking arrangements if changes arise before or during the trip. We do require all candidates to attend a live meeting to qualify. We look forward to hearing from you. THANK YOU FOR YOUR TIME!

Are you searching for a flexible and rewarding career that you can kick off from the comfort of your home? We're looking for passionate, motivated individuals to join our team as Booking Agents to help clients plan unforgettable travel experiences! No experience necessary-just a love for travel, a positive mindset, and the eagerness to learn. As a Booking Agent, You'll: Arrange Travel Plans: Research and book flights, hotels, cruises, car rentals, and event tickets customized to each client's needs. Deliver Outstanding Service: Guide clients in planning their trips, answering their questions, and ensuring their travel goes off without a hitch. Stay In the Know: Keep up with the latest travel trends, destination info, and promotions. Market Your Business: Share great travel deals, network with potential clients, and build your client base. Support Clients: Communicate with clients before, during, and after their trips for a seamless experience. What We're Looking For: A passion for travel and a desire to help others create memorable experiences Strong communication and organizational abilities 18 years or older, legally authorized to work in the US Access to a smartphone with internet (laptop preferred but not necessary) No experience required-training is provided! What You'll Enjoy as a Booking Agent: Work Flexibility: Set your own schedule and work from anywhere with an internet connection Travel Discounts: Enjoy exclusive travel perks including discounts on flights, accommodations, and more Professional Training: Become a certified travel expert with comprehensive training Business Resources: Access a personalized website, marketing tools, and continuous support Licensed & Insured: Operate confidently with E&O insurance and fraud protection Unlimited Earning Potential: Earn commissions from bookings and grow your income as your client base expands Why This Role is a Perfect Fit for You: This position is ideal for self-driven individuals who have a passion for travel and want to work on their own terms. Whether you want to supplement your income or build a full-time career, this opportunity offers flexibility, growth potential, and the chance to turn your passion into a rewarding business. Take charge of your future today! Apply now to become a Remote Booking Agent and help clients create dream vacations all over the world!