Agent resume examples for 2025
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Agent Resume
Work Experience Agent, New York Life Insurance Company - Oakbrook Terrace, IL 2019 Completed applications for individual and group life insurance, annuities, health insurance, and other products. Have CA license in Life Insurance. Quality Assurance Agent, New York Life Insurance Company - Oakbrook Terrace, IL 2017 - 2019 Created and implemented a systematic approach, ensuring accurate communication and top efficiency. Direct sales of Annuities and Life Insurance, fostering relationships Fulfilled sales goals placed monthly. Specialized in life insurance sales. Deal with clients in promoting company services such as Educational Plans and Life Insurance Adviser Sales (Part-Time), Best Buy - Oakbrook Terrace, IL 2016 - 2017 Managed back room operations including inventory and store integrity. Completed Sales Evolution in classroom training for Verizon Wireless. Offer professional and informed advice on computer hardware and software to customers, including Mac. Skills Education Bachelor's Degree Business 2014 - 2017 DeVry University - Oakbrook Terrace, IL |
Agent Assistant Resume
Billy Mills Agent Assistant Employment History Agent Assistant 2011 Aflac · Columbus, GA • Initiated communications with potential clients and acquired new accounts. • Completed 50 to 100 cold calls a day aa Recruited new sales agents, exceeding recruitment standards • Generated sales by presenting AFLAC Brand to CEO's, General Managers, HR Directors and any other decision makers. • Closed an average of 3 new accounts per week. Call Agent 2007 - 2011 Alorica · Saraland, AL • View billed Accounts/Inquiries Clerical/Reception Customer Service • Assist customers in purchasing hardware and/or software for their computers. • Developed effective relationships with all call center departments through clear communication. • Developed a library for the project and used a PowerPoint form to track and describe the location of all project records. Collection Agent 2000 - 2007 CROSSMARK · Lynchburg, VA • Collect display and promotional information. • Scan UPC codes via hand-held device. • Utilized handheld scan gun for scanning item upc codes Performed Display, Survey, and Audits of store items • Count Inventory and Scan UPC codes via hand-held device. • Updated and maintained business and residential customer accounts ex: payments arrangements address and changes to service etc. Skills Alternative Solutions Credit Bureau Information Individual Customers New Product Descriptions Buyers Delinquent Accounts Technical Support Customer Accounts Telephone Calls Customer Service Education Bachelor's Degree Business 1997 - 2000 Liberty University · Lynchburg, VA |
Lead Agent Resume
Stephanie Bennett Lead Agent Employment History Lead Agent 2020 Aflac · Columbus, GA • Create and present effective PowerPoint sales presentations to company employees regarding AFLAC's product features and benefits. • File claims; make changes for policyholders, re-enrollments, presentations to business owners and employees. • Set appointments with interested Business owners, CEOs and HR Directors * Performed necessary research and cold calling to gain Clients. • Generated sales by presenting AFLAC Brand to CEO's, General Managers, HR Directors and any other decision makers. Service Agent 2018 - 2020 Sitel Operating · Oak Ridge, TN • Maintain records of daily data communication transactions, problems, and remedial actions taken, or installation activities. • Resolved customer complaints through active listening, empathy, and professionalism. • Exceed monthly sales goals and earned the opportunity to sell life insurance, in addition to property and casualty insurance. Customer Care Representative 2011 - 2018 Verizon · Charlotte, NC • Create wireless accounts and activate new lines of service using netace computer system and I2K. • Experience at Level 1 Communication Store Key Holder - Responsible for opening and closing the store as well as customer escalations. • Experienced with handling sophisticated communication systems in a Call Center environment. Collection Agent 2008 - 2011 iQor Holdings · Charlotte, NC • Advised clients on financial situations via telephone Maintained consumer databases Worked as a team player with my colleagues to ensure customer satisfaction • Collect on delinquent accounts from Capital One Customers • Set up and arranged accounts for privately funded student loans Established small business accounts Delinquent account resolution Processed financial statements using Excel • Conducted daily phone calls, inbound and outbound to resolve delinquent Direct Tv & Adt security services account Skills Windshield Fluid Bank Products Customer Service Communication Car Washes Multiple Systems Mental Health Charged-Off Accounts Client Service Sales Floor Education Bachelor's Degree General Studies 2005 - 2008 American University · Washington, DC |
Senior Agent Resume
Maria Freeman Senior Agent Contact Information Skills • Foreclosure • Legal Descriptions • Communication • Marketable Title • Loan Applications • Pipeline Project • Mathematics • Title Companies • PMI • Credit Analysis  Employment History Senior Agent 2017 WalmartBentonville, AR • Act in accordance with company policies, procedures, and standards of ethics and integrity. • Facilitated in-the-moment communication between clients, retail partners and leadership. • Worked in Carmel, Indiana purchasing right-of-way for a 10 mile transmission and distribution line. Title Specialist 2007 - 2017 WalmartBentonville, AR • Provide exceptional support to the rest of the customer service team by cross-referencing names with addresses using internet technology. • Implemented new stockroom organizational system that significantly improved sales floor efficiency. • Process customers' purchases through POS system. • Informed Apple Store visitors into loyal Apple customers. • Created checks for lien payoffs in a timely manner Prepared contracts sent to lenders for funding. Loan Servicing Specialist 2005 - 2007 JPMorgan ChaseNew York, NY • Recommended approval or rejection of loan applications. • Develop restructuring plans to assist clients in resolving delinquency and avoiding foreclosure. • Processed loan applications using industry- specific software. • Assisted senior-level credit officers with complex loan applications. Negotiator 2003 - 2005 JPMorgan ChaseNew York, NY • Minimized losses for investors during short sale/deed in lieu of foreclosure process. • Coordinated and facilitated loss-mitigation initiatives with foreclosure and insurance counsel. • Recommended approval or rejection of loan applications. • Experience with inactive bankruptcy accounts, and accounts that are actively in foreclosure. • Ordered credit reports, appraisals, and title reports Carefully analyzed documents and inform customers of missing items.  Education Bachelor's Degree Business 1995 - 1998 University of Maryland - College ParkCollege Park, MD |
Call Center Agent Resume
Skills Internet Customer Service Appropriate Changes Customer Questions Financial Transactions Troubleshoot Bill Payments Telephone Calls Health Care Communication Employment History Call Center Agent 2015 iQor HoldingsMiramar, FL • Trained in enhanced customer service to display a caring and nurturing experience when customers calls in with any issue. • Maintain customer accounts regarding insurance policy. • Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address. • Experienced in utilizing all available resources and tools provided by iQor when assisting customer complaints, collections, and issues. Call Agent 2013 - 2015 iQor HoldingsMiramar, FL • Maintain communication by reporting problems Maintain and improve quality results by adhering to company standards and guidelines. • Page individuals to inform them of telephone calls, using paging or interoffice communication equipment. • Received customer feedback via inbound calls and made changes to customer accounts as necessary to meet or exceed customer satisfaction goals. • Follow strict Company policies and procedures at all times. • Scheduled service calls to send technicians to customer s homes. Customer Service Desk (Part-Time) 2012 - 2013 ShopkoMadison, WI • Conducted large purchases at the Service Desk, ensuring accuracy and time efficiency for the customer. • Managed the cash drawer as a Cashier, provided customer service as a Service Desk teammate. • Promoted from cashier to service desk. Education Bachelor's Degree Biology 2010 - 2013 University of Wisconsin CollegesMadison, WI |
Collection Agent Resume
Experience Collection Agent, CROSSMARK, Bellingham, WA 2011 • Count Inventory and Scan UPC codes via hand-held device. • Collect on 30-60-90+ day delinquent accounts. Collection Agent, CROSSMARK, Bellingham, WA 2007 - 2011 • Count Inventory and Scan UPC codes via hand-held device. • Inventory Taker Scan products Walk through entire store scanning upc's Complete store audits Complete stores in timely manner Leasing Agent, Windermere Real Estate, Bellingham, WA 1998 - 2007 • Managed all leasing paperwork for tenants. • Conducted weekly market surveys and checked weekly maintenance work orders and reports to complete. • Reviewed lease agreements with all new tenants. • File and secure legal lease agreements and organize any documents as needed. Skills • Auto Loans • Yardi • Lease Agreements • Process Applications • Communication • Personal Meetings • Staff Members • Security Deposits • Special Projects • Federal Laws Education 1995 - 1998 Bachelor's Degree Criminal Justice, Western Washington University Bellingham, WA |
Customer Service Agent Resume
Christine Hughes Customer Service Agent  Employment History Customer Service Agent 2019 Sitel OperatingStarkville, MS • Assisted customers of the Cox Communications accounts by troubleshooting their internet. • Provide customers with accurate technical support for product hardware and accessories. • Resolved delivery issues for customer accounts. • Support to wireless and complex issues. • Reviewed transactions, fraud, charge backs, and background investigations on customer accounts. Customer Care Senior Representative 2017 - 2019 DialAmerica MarketingOmaha, NE • Worked with a required daily sales quota and a very competitive sales floor. • Created customer accounts and made payments for customers Addressed and resolved customer complaints empathetically and professionally • Handled customer transactions, addressed inquiries, and problem resolution. • Maintain computer database of customer accounts while practicing confidentiality. Appointment Setter 2016 - 2017 DialAmerica MarketingOmaha, NE • Deliver outstanding customer service.CNA CERTIFIED NURSES ASSISTANT ST. JOSEPH VILLA NURSING • Managed customer care and appointment setting.  Education High School Diploma 2016 - 2016 Contact Information Skills Customer Relationships REP Appointment Setting Company Website Customer Complaints Payment Method Positive Attitude Procedures Special Projects Potential Customers |
Front Desk Agent Resume
Samuel Spencer Front Desk Agent Contact Information Skills • New Members • Phone Calls • Hotel Services • Hyatt • Opera • Guest Comments • Sales Goals • Customer Service • Appropriate Departments • Proper Credit Employment History Front Desk Agent 2018 The Blackstone GroupRaleigh, NC • Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints. • Participated and trained 2 new hires as front desk night auditors. • Switch Board Checking in customers Customer Service Cashier • Answer phones Check guests in & outOrganize front desk areaCreate reservations Night Audit Hotel Reservation Agent 2016 - 2018 Sheraton Hotels & Resorts WorldwideRaleigh, NC • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. • Answered inquiries pertaining to hotel services, guest registration and travel directions. • Executed guest services for new hotel serving approximately 1000+ clients each shift. • Received inbound calls from customers interested in making a reservation Confirmed/altered hotel reservations and packages Provided pertinent travel information • Served on the first front office team since 1998 to successfully clear hotel location out of customer service red zone. Front Desk Representative 2012 - 2016 Gold's GymWilmington, NC • Follow and adhere to all Gold s Gym policies andprocedures regarding guest services and operational needsof the gym. • Solved problems for members and kept good communication between them and management. • Informed prospective members about gym services, programs, and cost. Education High School Diploma 2012 - 2012 |
Guest Services Agent Resume
Adam Armstrong Guest Services Agent Contact Information Skills • Company Policies • Beauty Services • Courteous Service • Hotel Reservations • PBX • Positive Attitude • Guest Service • Communication • Repeat Business • Property Management Employment History Guest Services Agent 2019 Ramada State CollegeMorgantown, WV • Back up trainer for Front Desk and Night Audit Staff. • Ensured timely wake up calls and provide customer service. Front Desk Representative 2018 - 2019 YMCA of Greater IndianapolisNew York, NY • Maintained sanitary food preparation and serving areas. • Job title: receptionist/patient care coordinator Reason for leaving: mutual transition Nail Technician 2015 - 2018 Cut'sNew York, NY • Provided beauty services including hair, skin, nails, cosmetics, and waxing. • Provided beauty services in hair coloring, hair cutting, nail and skin care, makeup application, and retail consultation. Education Certificate Business 2014 - 2015 Monroe CollegeBronxville, NY |
Insurance Agent Resume
Ryan Sanchez Insurance Agent Contact Information Skills • Auto Insurance • Retail Sales • Corporate Office • Store Management • Contract Renewals • Technical Assistance • Special Orders • RSS • High Performance Results • Windows Employment History Insurance Agent 2018 American Income Life Insurance ...Chandler, AZ • Educated clients on specific life insurance plans and coverage, scheduled and conducted meetings with prospective customers and completed requisite documentation • Reason for Leaving: Relocated to Atlanta, GA Developed new accounts and managed ongoing corporate accounts. • Provide knowledgeable information on Products and customer service Agent Assistant 2015 - 2018 American Income Life Insurance ...Chandler, AZ • Maintained the company's A+ superior rating for customer service. • Conducted one on one field training to reinforce product knowledge and practically. • Self-employed agent working for American income Life. • Directed and mentored a diverse sales team throughout the Dallas/Fort Worth market in exceeding sales goals. • Delivered and explained to current and potential members the American Income Life no-cost benefits package. • Quoted and drafted personal auto and property policies Maintained client relationships Cold Calling Retail Sales Manager 2013 - 2015 Dillard'sChandler, AZ • Exceeded all sales goals and new product launch targets for 2007, 2008, and 2009. • Achieved high sales percentage with consultative, value-focused customer service approach. • Process all shipment for both product knowledge and inventory control. • Process basic and advanced POS operations such as credit/debit, cash sales, and refunds and/or exchanges. Education Bachelor's Degree Business 2010 - 2013 American InterContinental UniversityChandler, AZ |
Leasing Agent Resume
Work Experience Leasing Agent, Home Properties - San Jose, CA 2020 Used MRI property management software daily. Assist in the preparation of marketing material for outreach to include newsletters, market surveys and resident activities. Code and submit invoices for payment for all property management expenses. Run credit and background checks on clients as well as collect fees and deposits. Leasing Consultant, Alliance Residential - Phoenix, AZ 2019 - 2020 Posted charges and concessions to resident ledgers using YARDI operating system. Organize and execute activities for resident to include communication with vendors, assign personnel to positions, and survey results. Lease apartments, manage apartment homes, give property tours, manage rental files Server And Certified Trainer, Red Lobster - Saint Louis, MO 2014 - 2015 Greet customers in fast-paced restaurant located in busy suburban shopping area and take lunch and dinner orders courteously and helpfully. Delivered all appropriate information to the guests involving daily specials including a fresh fish inventory and promotional items. Provided excellent customer service by greeting customers, obtaining food orders, and handling customer payments. Skills Education Doctoral Degree Business 2016 - 2019 Arizona State University - Phoenix, AZ Master's Degree Management 2015 - 2016 American InterContinental University - Chandler, AZ Bachelor's Degree Business 2011 - 2014 California State University - San Bernardino - San Bernardino, CA |
Purchasing Agent Resume
Sophia Knight Purchasing Agent Employment History: HP - Atlanta, GA 2019 Purchasing Agent • Monitor and report supplier performance and customer satisfaction. • Managed international resourcing efforts in Asia, while ensuring supply chain and logistics stability. Caterpillar - Decatur, IL 2018 - 2019 Material Coordinator • Followed company procedures to maintain work environment in a neat and orderly condition. • Transported inbound & outbound parts Printed tags for outbound parts Scanned all moved parts Followed applicable safety procedures • Conducted safety inspections and followed safety rules and procedures. • Order and Manage Raw materials and packaging materials for the Insecticide Formulation Plants in Midland and California. Sears Holdings - San Bernardino, CA 2008 - 2018 Material Control Specialist • Prepared and processed physical inventory and routine cycle counts. • Assist Loss Prevention in order increase awareness of potential theft from within and outside the company. • Conducted daily and biannual physical inventory counts. • Stock shelves, bin items in the stock room using a computerized system. • Gather merchandise from back room and stock shelves. • Unload, sort, and prepare freight to be taken to the sales floor within scheduled time frame. Skills: JIT, Corporate Office, Customer Orders, Purchase Orders, POS, Acquisition Planning, Special Projects, Storage Areas, Series Production, Material Control Education: California State University - San Bernardino - San Bernardino, CA 2000 - 2003 Bachelor's Degree Business |
Ramp Agent Resume
Cheryl Patterson Ramp Agent Employment History: Airport Terminal Services - Saint Louis, MO 2019 Ramp Agent • Service aircraft lavatories, water tanks, and galleys. • Service aircraft potable water and lavatory. • Provided customer service, desiring travel, use cargo and baggage service, to service aircraft on the ramp and terminal. • Service aircraft lavs and water. • Remove fragments from aircraft Re-arrange books in back of seat pockets Clean aircraft • Clean aircraft, fill plane with water, and load plane prior to pushing plane to the taxi. United Parcel Service - Hodgkins, IL 2018 - 2019 Baggage Agent • Worked in all weather conditions year round. • load and unload cargo/passengers bags. • Drive vehicles and uphold safety procedures. • Worked in extreme weather conditions loading and unloading air cargo onto and off planes. • Service aircraft, baggage handlerAirbus and Embraer aircraft weight and balance certified Aerotek - Louisville, KY 2010 - 2018 Warehouse Agent • Completed two temp assignments in warehouse environments Lift and transported industrial doors Lift and transported lumber to be processed for shipping • Receive items through Excel to be packed and shipped in a warehouse environment • Used RF scanners in order to complete tasks. • Utilized RF Scanner to pick orders and complete cycle counting & inventory Skills: Air Travel, Expeditors, Safety Procedures, Inbound Trucks, Order Processing, Service Aircraft, Paperwork, Airline Tickets, Customer Orders, Air Cargo Education: High School Diploma 2010 - 2010 |
Real Estate Agent Resume
Carolyn Hernandez Real Estate Agent phone(480) 555-2733 address85640 E. First St., Orlando, FL Experience 2017 Real Estate Agent Coldwell Banker Florida · Orlando, FL • Guide homebuyers and sellers through the process of selling and buying real estate. • Closed over $3 million in residential real estate - 1997 and 1998. • Compile MLS sold/active data and write articles for monthly newsletter. • Communicated directly with buyers and sellers Handled and organized full real estate transactions 2016 - 2017 Real Estate Loan Officer Walker · Orlando, FL • Trained other underwriters in the underwriting process; Supervised Equity processors. • Take customer loan applications, prepares loans for approval and funding while properly developing loans and actively seeking cross sell opportunities. • Interviewed an average of 20 mortgage loan applications per month. • Pre-screened potential clients prior to loan applications. • Manage commercial and consumer loan portfolios. 2012 - 2016 Outside Sales Representative Best Buy · Orlando, FL • Shared product knowledge with customers while making personal recommendations. • Handled customer issues at customer service over POS system. • Assist the Sales Floor as a backup sales associate and inventory checker where business is needed. • Managed sales volumes with an existing group of customers, prospects successfully to expand the customer base. Skills • Real Estate • Loan Applications • MSP • Windows • Sales Goals • Customer Service • Show Homes • Relevant Literature • Title Companies • Sales Process Education 2003 - 2006 Bachelor's Degree Business Strayer University · Washington, DC |
Reservations Agent Resume
Skills Reservations Department Reservation Sales Procedures Communication Apollo Regular Maintenance General Public International Flights Reservation System Guest Service Employment History Reservations Agent 2020 TeleperformanceColumbia, SC • Answer phones and assist customers with their AT&T Wireless accounts Provide excellent customer service • Placed online orders and handled general customer service inquiries. Reservations Agent 2019 - 2020 TeleperformanceGrand Rapids, MI • Placed online orders and handled general customer service inquiries. • Open communication with customers and interdepartmental representatives. • Handle daily communication and correspondence; responding to inquiries and making changes to reservations as required. Reservation Sales Agent 2016 - 2019 Farmers InsuranceGrand Rapids, MI • Leverage communication strengths to engage potential prospects and market insurance products. • Completed all Farmers trainings as a Reserve Agent, met sales goals and was promoted to a Career Agent. • Managed lines of insurance for multiple insurance companies under American National Insurance Company. Education Some College Courses Business 2016 - 2016 Monroe CollegeBronxville, NY |
Sales Agent Resume
Experience Sales Agent, New York Life Insurance Company, Bronxville, NY 2017 • Utilized consultative sales approach in assessing prospective client's current and long-term goals relating to Financial growth and health care. • Reviewed clients appropriate life insurance coverage. • Specialized in Supplemental Life Insurance for Retirement Income Planning. Outside Sales Associate, Sprint, Bronxville, NY 2016 - 2017 • Sell phones and accessories to potential customers with professionalism. • Exceed sales goals while ensuring 100% customer satisfaction Responsible for cash and credit/debit transactions Established new relationships with clients and customers • Direct a team of 5 account managers to formulate marketing, brand planning and business-development strategies to drive revenue growth. • Applied consultative and solution-based sales processes to prospects to achieve maximum impact. Deli Associate, Giant Food Stores, Harrisburg, PA 2009 - 2012 • Greeted Customers, ascertained customer's needs, abided by company policies related to customer service. • Excelled at customer service and informing customers about the deli's products, services and specials. • Assisted with new employee training meaning showing how to slice meats and cheeses and take orders. • Operated slicers and other food preparation equipment in a safe and efficient manner. Skills • Ensure Freshness • Communication • Sales Tools • Product Knowledge • Slice Meat • Job Sites • Rental Agreements • Potential Customers • Company Policies • Sales Floor Education 2013 - 2016 Doctoral Degree Business, Monroe College Bronxville, NY 2012 - 2013 Master's Degree Business, Monroe College Bronxville, NY 2006 - 2009 Bachelor's Degree Business, Northeastern University Boston, MA |
Service Agent Resume
Alexander Garcia Service Agent Experience: 2020 Service Agent / Macy's / Saint Louis, MO • Experience in high volume / fast paced retail sales, marketing and customer service environment. • Assist customers in selection of merchandise; recover merchandise on the sales floor. • Worked in product processing, organized departments, unloaded trucks and pulled products out onto the sales floor. 2019 - 2020 Customer Service Representative / Macy's / Saint Louis, MO • Stocked and merchandised sales floor daily that included prepping clothes for hanging. • Motivate the store team to reach and exceed sales goals. • Merchandised woman's apparel and maintained an inviting sales floor. 2018 - 2019 Food Service/Cashier / McDonald's / Saint Louis, MO • Prepare new employees on proper food handling so as to avoid customer complaints due to unhygienic presentation of their orders. • Greet customers serve customers train new employees • Adhered to the policies and procedures of the company by managing customer complaints and feedback for constant improvements • Worked in aspects of restaurant and customer service that includes cleaning, preparing, and/or serving food and beverages. Skills: Vehicle Exterior, Accurate Processing, Food Products, Curiosity, SAM, Food Service, Car Washes, Available Resources, Product Knowledge, Quality Standards Education: 2018 - 2018 High School Diploma / |
Technical Support Agent Resume
Joyce Scott Technical Support Agent phone(720) 555-2921 address35806 W. Maple Ave., Dallas, TX emailjscott@example.com Experience 2020 Technical Support Agent CSL Behring · Dallas, TX • Add new users to Active Directory and Citrix Farm. • Assist CentraCare staff with hardware implementation of new and existing equipment. • Assist PM's with integrating new applications for key stakeholders and purchasing hardware. • Implemented IBM Customer Windows NT Server builds and support for IBM Internal Customers. • Add and upgrade internet, TV and VoIP sales. 2013 - 2020 Help Desk Assistant Lockheed Martin · Fort Worth, TX • Assisted in migration of users from to another network as well as from Windows XP to Windows Vista. • Lead IT Desk-side Support group to ensure a smooth operation of multi-user computer systems, including coordination with network administrators. • Diagnose and rectify wired/wireless communication issues between controllers and aircrafts. • Assist librarians with training patrons on various topics such as Microsoft Suite and how to use the internet using google search 2011 - 2013 Computer Repair Technician AT&T · Oakbrook Terrace, IL • Identify CTS trouble ticket and Identify mentioned problem in the OSS. • Provided Helpdesk Support to over 4,000 + end users within a small help desk consisting of six employees. • Work with hand tools and testing devices. • Provided support, training and development for Internet Help Desk agents as well as corrective action if necessary. Skills • Hardware • Computer Lab • Computer Repair • Laptops • Unix • Personal Computers • External Customers • Customer Questions • Internet • Patience Education 2009 - 2011 Associate's Degree Computer Science DeVry University · Oakbrook Terrace, IL |
Travel Agent Resume
Deborah Patterson Travel Agent Skills Travel ArrangementsHotel ServicesResortsBusiness TravelCustomer RetentionTicket SalesCard MembersAmadeusAirline TicketsNew Customers Employment History Travel Agent 2020 American Express Greensboro, NC • Managed the travel arrangements for the Chubb Corporation CEO, CFO and COO Oversaw daily operations of the office. • Assisted Corporate Clients with booking online reservations. • Travel counselor for platinum card members. • Scheduled domestic business flights Booked hotel Reservations for employees of Digital Equipment Corporation. Reservation Sales Agent 2019 - 2020 American Income Life Insurance ... Raleigh, NC • Explain policy and benefits to clients who consider applying for life insurance. • reached and exceeded weekly sales goals • Presented HR directors and managers on how to improve their benefit programs. Customer Service Assistant 2018 - 2019 Wells Fargo Fort Mill, SC • Developed effective relationships with all area and regional departments through clear communication. • Insured communication between Branch Manager and Mortgagees. • Write and discuss annual performance reviews for direct reports. • Supervised 12 to 15 customer service rep s answering customer inquiries over the phone. • Handled customer complaints by thoroughly diagnosing issue and quickly presenting a solution. • Received more than 30 inbound calls each day Maintained high scores on customer retention and sales Education Bachelor's Degree Business 2015 - 2018 Monroe College Bronxville, NY |
How to write an agent resume
Craft a resume summary statement
Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:
Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.
Step 2: Next put your years of experience in agent-related roles.
Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.
Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.
These tips will help you demonstrate why you are the perfect fit for the agent position.Hi, I'm Zippi, your job search robot. Let me write a first draft of your summary statement.
List the right project manager skills
Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:
- Look to the job listing. You often need to include the exact keywords from the job description. Take note of the skills listed for the job.
- Put all relevant hard and soft skills in your skills section.
- Be specific. If you are too broad, you may not be giving the best picture of your skills and leave the hiring manager uncertain of your abilities.
- Be up to date. Software names change and companies merge. Don't look out of touch by being careless.
- Be accurate. Spelling and even upper or lowercase can dramatically change meanings. Make sure you are correctly listing your skills.
Here are example skills to include in your “Area of Expertise” on an agent resume:
- Insurance Products
- Customer Service
- Life Insurance
- HR
- Inbound Calls
- Financial Services
- Real Estate
- Outbound Calls
- Health Insurance
- Windows
- Customer Issues
- Credit Card
- Troubleshoot
- Telephone Calls
- Insurance Policies
- Computer System
- Administrative Tasks
- Customer Inquiries
- Product Knowledge
- PowerPoint
- Customer Care
- Customer Calls
- Customer Complaints
- Customer Accounts
- Customer Support
- Cold Calls
- Call Handling
- Travel Industry
- Annuities
- Pay Structure
You can let Zippi customize your resume.
How to structure your work experience
Your employment history is arguably one of the most important parts of your resume. It shows you have experience and foundation in your field to successfully master the agent position. Here is how to most effectively structure your work experience:
- List your most recent experience first, followed by earlier roles in reverse chronological order. Employers care about your most recent experience the most.
- Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
- Include only recent, relevant jobs.
How to write agent experience bullet points
Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.
- Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
- What were your responsibilities or goals?
- How did you accomplish them?
- Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )
Here are examples from great agent resumes:
Work History Example #1
Cargo Agent
Reliant Energy Retail Holdings
- Acted as the communication between EOG Resources Inc and landowners.
- Filed export declarations through Automated Export System.
- Provided logistics services to the top automotive manufacturers in North America, South America, Europe, Japan and Australia.
- Ensured superior customer experience by addressing customers internet and in home networking problems.
- Negotiated R/W fiber easements, cellular communications facility sites, and settled construction damage claims and performed abstracting and permitting requirements.
Work History Example #2
Agent
First Transit
- Handled all emails referring to future trips, promotions or new programs.
- Provided employee training on compliance related topics, policies, or procedures.
- Adhered to strict HIPAA compliance and Quality monitoring procedures and scripts.
- Performed Security sweeps when needed and assisted TSA on notifying them of any suspicious activity.
- Established and maintained an effective communication system between upper management and front line team.
Work History Example #3
Cargo Operations Agent
OnTrac
- Vacuumed aircraft upholstery, cleaned windows and serviced galleys.
- Assisted in training new employees and assist with recurrent FAA Mandated training classes.
- Handled waybills on imported cargo from Korean Air Warehouse inventory control Handled incoming calls from cargo agents and trucking companies
- Supported high-level logistics operations for all air and ocean export/imports to ensure accuracy and efficiency.
- Coordinated transportation and logistics issues with imports.
Work History Example #4
Agent
Humana
- Licensed 240 Health agent enrolling Medicare participants in Humana products and services
- Enrolled Medicare recipients in health plans that were beneficial to each individual customer needs.
- Completed extensive training for Medicare, Individual Major Medical and Individual Dental and Vision plans.
- Explained all aspects of Health Insurance plans and Medicare Guidelines.
- Assisted several departments in achieving their daily goals of service (underwriting service applications).
You can let Zippi customize your resume.
Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries from agent resumes:
Bachelor's Degree In Business
DeVry University, Oakbrook Terrace, IL
2014 - 2017
Highlight your agent certifications on your resume
If you have any additional certifications, add them to the certification section.
To list, use the full name of the certification and the organization that issued it, along with the date of achievement.
If you have any of these certifications, be sure to include them on your agent resume:
- Certified Professional, Life and Health Insurance Program (CPLHI)
- Certified Pharmacy Technician (CPhT)
- Certified Management Accountant (CMA)
- International Accredited Business Accountant (IABA)
- Certified Medical Office Manager (CMOM)
- Certified Information Technology Professional (CITP)
- Rich Media Communication with Adobe Flash Professional CS6 (Fl)
- Certified Network Computer Technician (CNCT)
- Patient Care Technician
- Computer Service Technician (CST)