Insurance Sales Agent
Agent Job 5 miles from Hooksett
• $100K+ earning potential
• Comprehensive benefits including pension plan • Paid training
Our door is open to talented sales professionals with the ambition, initiative, self-determination, strong work ethic, career dedication, and winning attitude.
Your success will require you to:
Source, develop leads, prospect and continually network
Possess a competitive sales drive to meet and exceed monthly goals
Be an effective communicator both written and verbal
Provide excellent customer service and maintain retention
Be self-motivated and fully committed to building a profitable business.
Qualifications:
Sales experience highly preferred
Ability to qualify and maintain, Property & Casualty/Personal lines and Life insurance licenses
Have computer experience and good organization skill
High school diploma required; college degree preferred
Successful completion of background, credit check, and drug screen
Possess a valid driver's license and an acceptable driving record
Provide proof of automobile liability insurance at time of hire
#LI-JB1
Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)
Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
Insurance Agent
Agent Job 5 miles from Hooksett
If you're looking for an exciting opportunity where you can change people's lives and achieve financial success as an independent insurance agent, you've come to the right place. Becoming an independent insurance agent with HealthMarkets is an opportunity unlike any other. HealthMarkets offers agents the resources and support they need to grow their businesses and succeed in the industry, all while making a difference in people's lives.
And who are we? HealthMarkets is a technology-enabled health insurance agency delivering high-touch, customized health and supplemental insurance solutions to individuals, families and small businesses. Millions of Americans depend on us to help explore their insurance coverage options - and we're looking for independent insurance agents like you to help us continue that mission.
So, whether you're an experienced insurance agent looking for your next opportunity or are just starting out and looking for an opportunity to demonstrate your talents, HealthMarkets is the career move that can help change your life.
Job description
If you're an insurance agent with 4-5 years of experience, we want you. As an independent contractor licensed insurance agent with HealthMarkets, you'll be collaborating with one of the largest independent health insurance agencies in the US. You'll have the opportunity to grow a flourishing business, all while making a difference in people's lives.
Not only that, but HealthMarkets will offer you the resources you need to succeed. We'll give you access to leads, quoting tools, training resources, and more so you can focus on what you do best: selling. Contact us today and succeed on your terms with HealthMarkets.
48640-HM-0622
Domino's Customer Service Rep/Pizza Maker (Kittery) - Starting at $15 per hour (3003)
Agent Job 44 miles from Hooksett
Our business is growing as our fan base increases! Domino's Pizza is looking for customer service experts/pizza makers for our growing team. We need teammates who are adaptable, self-motivated, and passionate about excellent customer service and superior products. We have flexible hours for scheduling.
450 US-1 Kittery, ME
DOMINOS BENEFITS
Starting at $15 per hour
Opportunities for growth
Pizza Discounts
The Super Star we're looking for will possess the following:
A winning smile, great attitude and customer focused personality.
Excellent attendance & punctuality and basic math & money skills.
Ability to work in a fast-paced environment
Are you ready to be part of the action and a key person in providing a delicious and delightful pizza experience in your community? As a large franchise, we have many opportunities and possibilities with stores of various sizes and locations. Our stores can provide a fast paced, fun and exciting workplace. Domino's Pizza is the number one pizza company in the world! With your help we can be number one in every neighborhood!
JOIN THE # 1 PIZZA COMPANY TODAY!
By applying, you consent to your information being transmitted by snagajob to the Employer, as data controller, through the Employers data processor SonicJobs.
See Domino's Privacy Policy at ************************************ and SonicJobs Privacy Policy at ************************************-policy and Terms of Use at *********************************************
Client Services Representative
Agent Job 42 miles from Hooksett
Contract: 6+ months
Onsite 5 days a week
Must have:
2 years experience in a client service focused role (ideally banking, financial services or insurance)
Excel
Word
Friendly, approachable and outgoing personality
As a Client Services Representative, you'll be the primary point of contact for our clients, playing a key role in delivering an outstanding customer experience. Your focus will be on building strong, lasting relationships by providing knowledgeable, responsive, and solutions-oriented support. If you're passionate about helping others and committed to excellence, we'd love to have you as part of our team.
Key Responsibilities:
-Respond promptly and professionally to client inquiries, concerns, and complaints via phone and email.
-Guide clients through policy-related questions, coverage details, and updates with accuracy and clarity.
-Process client requests efficiently, ensuring a smooth and positive experience from start to finish.
-Manage approximately a small volume of inbound and outbound calls per day, consistently delivering high-quality service.
-Collaborate with internal teams to eliminate obstacles and enhance the client journey.
-Maintain accurate and detailed client records and documentation.
-Proactively identify areas for improvement in processes and client experience initiatives.
-Resolve client issues with professionalism, empathy, and a focus on long-term satisfaction.
Client Services Representative
Agent Job 42 miles from Hooksett
Contract 6 months
Onsite, 5 days a week
Must have:
2 years experience in a client service focused role (ideally banking, financial services or insurance)
Excel
Word
Friendly, approachable and outgoing personality
As a Client Services Representative, you'll be the primary point of contact for our clients, playing a key role in delivering an outstanding customer experience. Your focus will be on building strong, lasting relationships by providing knowledgeable, responsive, and solutions-oriented support. If you're passionate about helping others and committed to excellence, we'd love to have you as part of our team.
Key Responsibilities:
-Respond promptly and professionally to client inquiries, concerns, and complaints via phone and email.
-Guide clients through policy-related questions, coverage details, and updates with accuracy and clarity.
-Process client requests efficiently, ensuring a smooth and positive experience from start to finish.
-Manage approximately a small volume of inbound and outbound calls per day, consistently delivering high-quality service.
-Collaborate with internal teams to eliminate obstacles and enhance the client journey.
-Maintain accurate and detailed client records and documentation.
-Proactively identify areas for improvement in processes and client experience initiatives.
-Resolve client issues with professionalism, empathy, and a focus on long-term satisfaction.
Customer Service Representative
Agent Job 35 miles from Hooksett
We are seeking an experienced Customer Service Representative to provide exceptional support in our Laconia, NH office. The Customer Service Representative role is essential to the organization's success, serving as the front-line ambassador for customer satisfaction and business growth. Representatives will manage a high volume of inbound calls, and office admin support ensuring prompt and effective service.
Customer Service Representative
SCHEDULE: Monday - Friday 8AM-5PM
SALARY: $19 - $20/hourly
LOCATION: Laconia, NH (on-site)
WHAT YOU'LL DO:
Handle inbound calls daily with professionalism and efficiency
Address and resolve customer inquiries and concerns
Process customer orders accurately and promptly
Complete necessary forms and applications for customer request fulfillment
Assist with delivery-related issues and status updates
Coordinate with sales teams regarding incoming customer requests
Maintain detailed records of all customer interactions
Provide office admin support, including managing correspondence, filing, and organizing documentation
WHAT YOU'LL NEED:
Previous call center or customer service experience required
Strong verbal and written communication skills
Proficiency in data entry and basic computer applications
Ability to multitask in a fast-paced environment
Professional phone etiquette
Reliable internet connection for remote workdays
Ability to pass background check and drug screening
If you thrive in a fast-paced environment and have a knack for Customer Service and multitasking, we'd love to hear from you!
Desired Skills and Experience
We are seeking an experienced Customer Service Representative to provide exceptional support in our Laconia, NH office. The Customer Service Representative role is essential to the organization's success, serving as the front-line ambassador for customer satisfaction and business growth. Representatives will manage a high volume of inbound calls, and office admin support ensuring prompt and effective service.
Customer Service Representative
SCHEDULE: Monday - Friday 8AM-5PM
SALARY: $19 - $20/hourly
LOCATION: Laconia, NH (on-site)
WHAT YOU'LL DO:
* Handle inbound calls daily with professionalism and efficiency
* Address and resolve customer inquiries and concerns
* Process customer orders accurately and promptly
* Complete necessary forms and applications for customer request fulfillment
* Assist with delivery-related issues and status updates
* Coordinate with sales teams regarding incoming customer requests
* Maintain detailed records of all customer interactions
* Provide office admin support, including managing correspondence, filing, and organizing documentation
WHAT YOU'LL NEED:
* Previous call center or customer service experience required
* Strong verbal and written communication skills
* Proficiency in data entry and basic computer applications
* Ability to multitask in a fast-paced environment
* Professional phone etiquette
* Reliable internet connection for remote workdays
* Ability to pass background check and drug screening
If you thrive in a fast-paced environment and have a knack for Customer Service and multitasking, we'd love to hear from you!
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Customer Service Representative
Agent Job 34 miles from Hooksett
Our client is seeking a dedicated Customer Service Representative to join their team. This key role involves interacting with customers before and after sales, ensuring strong and lasting relationships, and coordinating with internal departments to ensure the timely execution of customer contracts. The ideal candidate will play a crucial part in shaping the customer experience, maintaining high standards of service, and handling both pre-sale and post-sale processes with efficiency and professionalism.
Essential Duties and Responsibilities (but not limited to):
Maintain up-to-date records in the CRM system, managing account details including processing any changes.
Ensure data accuracy and prepare detailed reports for management review.
Assist in developing and generating quotations to support the company's business strategy.
Process sales orders in a timely, courteous, and efficient manner.
Organize workflows to meet customer deadlines and ensure satisfaction.
Conduct post-sale follow-up in coordination with the outside sales team.
Handle telephone inquiries professionally and efficiently.
Utilize the company pricing system while adhering to company policies and guidelines.
Perform ongoing customer needs analysis and conduct research on customer requirements.
Actively participate in management meetings, sales improvement initiatives, and action items.
Conduct regular customer review calls and follow up as necessary.
Support the customer escalation process as needed.
Regularly track and report on quotation activity, bookings, and other relevant sales functions.
Assist in various sales-related projects, including proposal development and marketing campaigns.
Qualifications:
High School diploma required, Associate's or Bachelor's degree in Marketing, Business Administration, or related field is preferred.
Minimum of two years of customer service experience in a manufacturing environment.
Proficiency with Microsoft Office applications (i.e., Word, Excel, and PowerPoint).
Strong organizational and communication skills.
Ability to manage multiple tasks and meet deadlines effectively.
POST-OFFER BACKGROUND CHECK IS REQUIRED. Digital Prospectors is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Digital Prospectors affirms the right of all individuals to equal opportunity and prohibits any form of discrimination or harassment.
Come see why DPC has achieved:
4.9/5 Star Glassdoor rating and the only staffing company (< 1000 employees) to be voted in the national Top 10 ‘Employee's Choice - Best Places to Work' by Glassdoor.
Voted ‘Best Staffing Firm to Temp/Contract For' seven times by Staffing Industry Analysts as well as a ‘Best Company to Work For' by Forbes, Fortune and Inc. magazine.
As you are applying, please join us in fostering diversity, equity, and inclusion by completing the Invitation to Self-Identify form today!
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Job #17376
Teller Backup Customer Service Representative (In Person)
Agent Job 49 miles from Hooksett
Job DescriptionStarting Rate: $18.00 Hourly located in the Plymouth Branch Woodsville Guaranty Savings Bank is a community bank in New Hampshire that serves the financial needs of businesses and consumers in the area. Currently, we are looking for a full time Teller/Backup CSR at our Plymouth Branch.
Teller/CSR Responsibilities:
Process customer transactions efficiently while providing superior customer service.
Offer products and service solutions.
Provide account services to customers including but not limited to processing deposits, withdrawals, loan payments, check cashing, selling cashier’s checks, etc.
Balance cash drawer and ATM.
Scan teller transactions in preparation for electronic submission.
Order cash for branch or service as a backup for cash ordering
Answers general customer questions.
Teller/CSR Requirements:
Excellent customer service skills
Strong communication skills
Ability to use and learn computer-based systems
Cash handling experience
Attention to detail
Benefits:
Health, dental and vision insurance
Life and long-term disability insurance
Paid time off
11 Paid holidays
401(k) retirement plan with company contribution
Student loan and tuition assistance
Interested in joining our team?
Apply now!
Woodsville Guaranty Savings Bank encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PI20f3ea45e885-25***********6
Customer Experience Rep II or Bilingual Cust. Experience Rep. II
Agent Job 13 miles from Hooksett
Our Company
More than a utility company, Unitil provides energy for life.
Our work helps keep homes comfortable, businesses thriving and communities connected. Unitil is an investor-owned public utility proudly serving Maine, Massachusetts and New Hampshire. We are dedicated to delivering energy to our customers safely and reliably.
Unitil is committed to creating an inclusive environment that welcomes and values the differences among all of our employees, customers, suppliers and the communities in which we live and conduct business. The continued success of Unitil is enhanced through initiatives that promote diversity and value our employees.
Take advantage of a comprehensive benefits package.
Unitil offers competitive salaries, a consumer-driven health plan, dental and vision coverage, flexible work, company-paid holidays, a, robust, highly competitive retirement plan and educational assistance.
*Note: Benefit offerings may differ between union and non-union employee groups
Position Purpose:
Effectively and professionally communicate with customers, client companies and co-workers over the phone, web, social media and e-mail, in accordance with department standards and goals to ensure the Company satisfactorily meets their needs. Ensure that customers are consistently provided with prompt, accurate and courteous service. Communicate effectively with others within the department and cross-functional areas, in order to foster a positive working environment. Assist and contribute to improved processes and procedures, in order to efficiently and accurately respond to customers and client companies. Successfully resolve directly, or coordinate the resolution of, routine customer issues and complaints, in a timely manner.
Availability & Scope
POSTING DETAILS
Our Call Center is located in Concord, NH and training is conducted on site, transitioning to a hybrid model thereafter
We are subjected to randomized drug testing, one of which is administered on the day of hire. This is due to the gas emergency/leak and carbon-monoxide calls that we take, which puts us into the same category as NH DOT workers. This is a federal regulation, not a state regulation.
The training for this position would begin on Friday May 2, 2025. The hours would be Monday through Friday, 8am - 4:30pm for this duration, and would last approximately 4 weeks.
Operating Hours
Regular business
Monday through Friday, 7am - 7pm
Emergency business
Monday through Friday, 5am - 7am & 7pm - 10pm
Saturday & Sunday, 8am - 4pm
Work Shift
Your assigned shift after the completion of training will be 8.5 hours long (a half hour unpaid lunch and two 15-minute paid breaks), and could fall anywhere within the operating hours outlined
An 11-hour Storm Shift (two 15-minute paid breaks and 1-hour unpaid lunch) is assigned upon hire and is worked during any Emergency Response Plan as the result of electrical and/or gas emergencies.
Holiday coverage is provided on a volunteer basis
On-Call Availability
There is an On-Call Schedule that, on a rotating basis, one week at a time, would require you to provide stand-by coverage for emergency situations and needs, should they arise
Principal Accountabilities:
% of Time
End Results
70%
Respond and communicate promptly to customer inquiries through various communication channels
Acknowledge and resolve customer complaints
Process all customer requests in accordance with all policy and procedures
Communicate and coordinate with peers and supervisors as necessary
Provide feedback on the efficiency of the customer service processes
Ensure customer satisfaction and provide professional customer support
Follow call calibration guideline expectations to ensure customer satisfaction and one-call resolution
Contribute to the team and help foster an atmosphere of support by applying Unitil core values
Maintain a positive, empathetic and professional attitude toward customers at all times
20%
Effectively and accurately acknowledge and resolve all customer interactions, transactions, comments and complaints within CIS. Ensure that all tasks are completed efficiently and accurately, in order to ensure a one-contact resolution and positive customer experience
Recommend proactive solutions that could enhance the customer experience, such as communication preferences, Uni-Pay, MyUnitil account set-up, and self-service ways to pay
10%
Complete all customer requests received through various communication channels (CHAT, WEB, IVR, E-mail, Social etc.) in a timely and professional manner. Ensure that written communication back to the customer is error free and grammatically correct. Ensure that all information provided is within all company standards and policies
As
Needed
Respond to unforeseen situations and complete assignments and special projects, as assigned by supervisor or manager
Qualifications for Customer Experience Representative II
High School diploma, general education degree or equivalent experience
2-year experience in providing telephone customer service in a call center environment
Possess advanced keyboarding and PC skills in a Windows environment
Advanced web communication skills
Ability to work in a changing environment
Strong written and oral communication skills
Demonstrated reliability and flexibility
Must accept alternate shift coverage on a rotational basis, and as required
Ability to multi-task, navigate and communicate effectively over VOIP and other communication channels
High degree of self-awareness and pride in one's work
Ability to stay calm when customers are stressed or upset
Qualifications for Bilingual Customer Experience Representative II
High School diploma, general education degree or equivalent experience
Fluent in both English and Spanish and has the ability to translate written communications in both English and Spanish
2-year experience in providing telephone customer service in a call center environment
Possess advanced keyboarding and PC skills in a Windows environment.
Advanced web communication skills
Ability to work in a changing environment
Strong written and oral communication skills
Demonstrated reliability and flexibility
Must accept alternate shift coverage on a rotational basis, and as required
Ability to multi-task, navigate and communicate effectively over VOIP and other communication channels
High degree of self-awareness and pride in one's work
Ability to stay calm when customers are stressed or upset
High degree of self-awareness and pride in one's work
Ability to stay calm when customers are stressed or upset
Unitil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Last updated: 04/10/25
Country Travel Specialist
Agent Job 47 miles from Hooksett
Audley is a passionate, vibrant company that specialises in creating exceptional tailor-made journeys throughout Asia, Africa, South America and other destinations around the world. With Audley you'll get to know first-hand the best guides, food, lodging and local secrets in your specialist countries, knowledge you'll use to create custom vacations for your clients.
Audley is one of the UK's most highly regarded travel companies, with over 20,000 travelers a year and the recipient of multiple awards. In recent years we have seen increasing numbers of travelers from the US and are now opening our first overseas office in the United States and you have the chance to be a part of it! Our offices will be located with magnificent views of Salem Harbor, Baker's Island, Pickering Wharf, and the schooner Friendship is just across from us at Derby Wharf. Salem is an easy 20 minute ride on the MBTA Commuter Rail from Boston, accessible from Routes 128, 114, 107, 35 and 1A
.
The heart of our business has always been our Country Specialists. These individuals have all traveled independently and extensively to one or more of our regions and can demonstrate a wide variety of country knowledge and an infectious passion for what they have experienced. The ethos of Audley is to provide our clients with exceptional customer service and a trip which surpasses their expectations. As a result, they return to us year after year and recommend us to others.
Job Description
We are seeking enthusiastic individuals who have a drive to succeed in sales and a passion for and knowledge of any of the following regions: Africa, China, Japan, Latin America, North Africa and the Middle East and Southeast Asia.
Using their destination knowledge, our Country Specialists sell individually designed tailor-made itineraries for our discerning clients. Ideally educated to degree level or equivalent, the successful candidate will have previous sales experience, preferably within the travel industry. In addition, the ability to deliver excellent customer service is paramount.
Job Purpose
The creation and conversion to sale of high quality tailor-made itineraries for current and future Audley clients to your region. You are ultimately responsible for planning, selling and implementation of itineraries.
To make the most of every single genuine 'sales enquiry' received. You need to be able to differentiate between good and bad leads so that we maximize revenue and profit.
To ensure the product sold to our clients and the supporting information is to the highest standard.
To achieve levels of client service at all stages of the process to engender repeat business.
To take appropriate opportunities to up-sell and switch-sell to Audley preferred products.
Interacting with our clients mostly over the telephone - with some face to face meetings either in the office or at PR events.
Keeping in touch with product developments in your region, ensuring that you remain a true country specialist with up to date commercial knowledge and understanding of hotels/flights/infrastructure.
Demonstrating a total commitment to customer service. It's your goal to ensure all clients return home having had a trip which exceeds their expectations.
Personal Development
We need good people to stay at Audley, which means there must be careers on offer here. We have deliberately created a structure for developing skills and rewarding achievement.
It all starts with a thorough induction process for all employees.
For Country Specialists, this includes a familiarization trip in your area of specialization followed by systems training.
Whenever vacancies arise they are advertised ‘in house' first, as we like to promote from within the company.
When a Country Specialist has been employed for a year they can enter the Senior Country Specialist scheme, which is operated using a point system.
On top of this, every Senior Country Specialist can aim to be an Elite Specialist, who we view as role models within the company. Elite Specialists earn more money too.
Regional Sales Managers have a more strategic role. They manage small teams and look after sales levels and operations. They report to Program Managers.
Qualifications
Person Specification
Essential:
Knowledge/experience of countries or region of specialty.
Previous sales experience.
Strong communication skills.
Customer service & selling skills.
Results orientated.
Strong organization & time management skills.
Strong computer skills and a willingness to learn Audley's in-house system.
Excellent writing, mathmatical and grammar skills.
Must be willing to spend 1-3 months training in our offices in England and may require additional training and travel to our HQ. .
Extensive travel required to your country of specialty.
Desired:.
Previous travel industry experience a plus.
Qualified to degree level or equivalent.
Additional Information
All employees enjoy a wide range of benefits including full medical and dental insurance, 15 days paid vacation, all expenses paid familiarisation trip to your specialist countries and a comprehensive social and events calendar. If you have what it takes, you can expect on target earnings in first year of $50k, with some of our experienced specialists earning in excess of $100k after 3 years.
To apply for this job, please complete an online application form on our careers website at:
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You will be required to submit your resume, covering letter and a travel profile.
Welcome Desk Associate 1 - Multiple FT & PT shifts available
Agent Job 25 miles from Hooksett
The Southern District YMCA located in Exeter is looking for an energetic, outgoing, customer service driven individual to join our Welcome Center Team. This is a great opportunity where you will greet members and serve as the primary point of contact for all information inquiries.
Hours:
multiple shifts available: nights & weekends both full time & part time
Employment includes a free YMCA membership!
Essential Functions
Provide excellent customer service to members, guests, and program participants both in person and by phone.
Builds relationships with members; helps members connect with one another and to the YMCA.
Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
Applies all YMCA policies dealing with member services.
May monitor the locker rooms as required and respond to emergencies as necessary.
Excellent interpersonal and problem-solving skills.
Ability to connect with people of diverse backgrounds.
Previous customer service, sales or related experience.
Knowledge of computers.
Work Conditions and Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Visual and auditory ability to respond to critical incidents and physical ability to act swiftly in emergency situations.
Ability to stand or sit while maintaining alertness for several hours at a time.
Ability to walk, stand and sit for periods of time.
Position may require bending, leaning, kneeling.
Ability to speak concisely and effectively communicate needs.
Must be able to lift and carry food and supplies weighing up to 25 pounds.
Long periods of viewing data on a computer and/or on paper.
Requirements
Must have superior interpersonal and communications skills and be sensitive, adaptable, professional, and articulate when dealing with others.
Must be 18+Basic math, strong computer skills and experience with standard business software.
Ability to perform multiple duties while offering superb customer service.
Ability to communicate effectively with diverse of groups of people.
Ability to establish and maintain relationships.
Excellent attention to detail and organizational skills.
Ability to respond to safety and emergency situations.
Ability to build genuine relationships with participants and maintain a welcoming environment with people from all walks of life.
Versatility, flexibility, and a willingness to work enthusiastically within constantly changing priorities
Must be able to maintain confidentiality.
Ability to obtain CPR/AED certification within the first 60 days.
Previous customer service, sales or related experience is preferred but not necessary.
Benefits
Free membership
Inclusive, fun and welcoming culture
supportive work environment that promotes a quality work/life balance
Experience
Customer service: 1 year (Required)
Southern District YMCA is an Equal Opportunities employer and embraces diversity in our employee population. It is the policy of SDYMCA to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or genetic information.
Salary Description $15
Member Onboarding Specialist - Call Center
Agent Job 37 miles from Hooksett
Ametros is changing the way individuals navigate healthcare by providing them with the tools and support necessary to make educated decisions on how to spend their medical funds. Ametros's team works closely with patients, insurers, employers, attorneys, brokers, medical providers, and Medicare to create a seamless experience for our clients. Our flagship product is revolutionizing the way funds from insurance claim settlements are administered after settlement. Ametros continues to innovate, bringing new solutions to the market with the goal of simplifying healthcare for our clients. We make managing medical funds safe, effortless, and cost effective for everyone.
The
Associate Onboarding Specialist
is responsible for ensuring a seamless and exceptional onboarding experience for new members within our platform. This position requires exceptional communication skills and the ability to adapt correspondence to a wide variety of audiences, including attorneys, insurance claims adjusters, claimants/injured workers, and medical professionals.
Create a positive first impression with our members by gathering all necessary information to ensure seamless first-time use at their pharmacy or provider's office.
Be enthusiastic and welcoming in your conversation while explaining the benefits of their membership
Manage member inquiries via incoming calls, emails, or chats within established turnaround times.
Ensure first attempts to contact new members are made within 24-48 hours from when a file is made active.
Identify and resolve members needs to achieve the ultimate customer experience.
Ability to guide our members through registering for their Member Portal access.
Listen to member or client service problems, determine the root cause of the issue and present options to bring the issue to resolution.
Document all communication and upload appropriate documents to our internal database.
Create and maintain clear and concise documentation of member conversations within the internal database.
Hand off members to Member Care Services team once fully onboarded by providing any special requests or issues to the team.
Requirements
3+ years of experience in a customer service role, preferably in a call center environment.
Strong people skills
Ability to build relationships with internal and external stakeholders
Skilled in educating members on the benefits of their membership
Excellent written and verbal communication skills
Skilled at the ability to recognize individual differences in communication and adapt your approach accordingly
Excellent attention to detail to ensure full onboarding of our members and treatment plans are well documented
Exceptional time management skills
Well versed with healthcare and medical terminology
Aptitude for problem-solving
Sound business judgment
Exceptional computer skills (Microsoft Office Suite)
Ability to work independently and as a member of a team
The estimated salary range for this position is $22.00 to $26.00 per hour. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.
#LI-BB1
#LI-REMOTE
In addition to our benefits package, employees have the opportunity to get involved with engagement, diversity, and philanthropic initiatives from their first day working with us to help us achieve our goal of Limitless Inclusion for All. As Ametros Citizens, we work together to foster an environment of limitless inclusion and belonging that encourages, supports, and celebrates the diverse voices and backgrounds of our people, while energizing the passion and innovations to revolutionize our industry.
Ametros is an Equal Opportunity Employer
Call Center Specialist
Agent Job 38 miles from Hooksett
JOIN THE CHC FAMILY!
Community Health Connections (CHC) is a multi-site, non-profit health care center offering urgent care, primary family medical and pediatric care, preventative and restorative dental care, oral surgery, behavioral health services for children and adults, and substance use disorder treatment, and specialty services including optometry eye care, optical shop, acupuncture, nutrition consultations and podiatry. CHC is mission-driven, providing compassionate, quality health care regardless of income or health insurance status. CHC has five sites within Fitchburg, Gardner and Leominster with decades of experience as a Federally Qualified Health Center (FQHC), serving 36 communities in North Central Massachusetts.
Under the general supervision of the Office Manager, the Call Center Specialist manages incoming telephone communications to CHC call center. The responsibilities of the Call Center Specialist include booking appointments, entering patient registration information, directing incoming telephone calls, recording accurate messages, and cross covering other departments as needed at CHC locations.
Essential Duties and Major Responsibilities:
Receives and directs incoming calls to appropriate CHC personnel.
Screens patient calls, takes accurate messages, and returns calls as appropriate (to patients, providers, and other organizations/agencies)
Schedules acute (same day) appointments, in collaboration with the Office Manager and nursing supervisor.
Schedules patient appointments according to established protocol
Collects and enters patient registration and demographic data into computer system.
Provides translation services for non-English speaking callers.
Directs incoming faxes.
Provides coverage to Front Desk Check-In/Check-Out as needed.
Minimum Qualifications:
High School Diploma or GED required, associate degree in secretarial science or equivalent preferred.
Bilingual in English/Spanish or English/Portuguese required.
1-year similar work experience or in a medical office environment preferred
Computer skills for accurate data entry
Must be able to type a minimum of 35 hrs. per minute.
Knowledge of basic medical terminology
Demonstrated interpersonal relationship skills.
Demonstrated Proficiency in reading, writing, and speaking in English.
Demonstrated ability to work in a fast paced, high telephone call volume office environment.
Benefits:
401k
Generous vacation and personal time for eligible employees
Sick time
Medical, dental, and vision insurance
100% paid Life insurance/AD&D
100% paid Long-Term disability.
Employee Assistance Program (EAP)
Discounts on travel and entertainment!
Discounts on cell phone service, computer purchases, and more!
College Tuition Rewards/CMEs
Company Events & Activities (Annual cookout and holiday party, health and wellness events,” Lunch & Learn's”, team building, and more!)
EyeMed Vision Care Program
Accident & Cancer Insurance
Educational development reimbursement
Discounts on - gym membership, travel & entertainment tickets, electronics, and more!
FT Air Cargo Ramp Agent, KMHT
Agent Job 5 miles from Hooksett
The Cargo Ramp Agent is responsible for marshaling in and pushing back the aircraft, operating ground service equipment (GSE), loading and unloading cargo on and off aircraft, transporting cargo between warehouse and aircraft, receiving, delivering, and physical handling freight and company material at the warehouse. Perform build-up and breakdown of cargo safely within required timeframes and complete paperwork needed to get the job done, ensuring on-time departures of aircraft and trucks.
Essential Responsibilities:
Perform related duties as assigned or as the situation dictates, including cleaning and servicing of the aircraft interior.
Operate ground equipment, including K-loaders, tugs, belt loaders, and forklifts.
Load/unload air cargo from/to trucks.
Prepare and palletize cargo as needed.
Make sure paperwork related to the cargo is correct.
Assure proper handling and delivery of cargo and operation of related equipment.
Perform routine cleaning of facilities, work areas, and ramp.
Ensure ramp areas are safe and free of FOD and that all ground equipment is properly maintained.
Follow safety regulations which include the proper use of ground equipment and wearing proper safety items.
Able to communicate using a two-way radio.
All other duties as assigned.
Physical Demands:
Must be able to work in a high-pressure environment. Must be able to carry the 50-pound box from the floor to 18 inches and carry 50-pound box in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and the ability to safely perform the essential functions of the position.
Qualifications
Must be at least 18 years of age.
High School Diploma or GED equivalent
Strong oral and written communication skills
Must be able to work flexible working hours.
Ability to work in inclement weather.
Pass background check
Attend and successfully complete required training
Read and write English.
Domino's Customer Service Rep/Pizza Maker - (Leominster) - Competitive Pay - (3734)
Agent Job 41 miles from Hooksett
Our business is growing as our fan base increases! Domino's Pizza is looking for customer service experts/pizza makers for our growing team. We need teammates who are adaptable, self-motivated, and passionate about excellent customer service and superior products. We have flexible hours for scheduling.
DOMINOS BENEFITS
Starting at $14 per hour
Opportunities for growth
Pizza Discounts
The Super Star we're looking for will possess the following:
A winning smile, great attitude and customer focused personality.
Excellent attendance & punctuality and basic math & money skills.
Ability to work in a fast-paced environment
Are you ready to be part of the action and a key person in providing a delicious and delightful pizza experience in your community? As a large franchise, we have many opportunities and possibilities with stores of various sizes and locations. Our stores can provide a fast paced, fun and exciting workplace. Domino's Pizza is the number one pizza company in the world! With your help we can be number one in every neighborhood!
JOIN THE # 1 PIZZA COMPANY TODAY!
By applying, you consent to your information being transmitted by snagajob to the Employer, as data controller, through the Employers data processor SonicJobs.
See Domino's Privacy Policy at ************************************ and SonicJobs Privacy Policy at ************************************-policy and Terms of Use at *********************************************
Customer Experience Representative II or Bilingual CER II
Agent Job 13 miles from Hooksett
We are looking for either a Customer Experience Representative II or Bilingual Customer Experience Representative II
Our Company
More than a utility company, Unitil provides energy for life.
Our work helps keep homes comfortable, businesses thriving and communities connected. Unitil is an investor-owned public utility proudly serving Maine, Massachusetts and New Hampshire. We are dedicated to delivering energy to our customers safely and reliably.
Unitil is committed to creating an inclusive environment that welcomes and values the differences among all of our employees, customers, suppliers and the communities in which we live and conduct business. The continued success of Unitil is enhanced through initiatives that promote diversity and value our employees.
Take advantage of a comprehensive benefits package.
Unitil offers competitive salaries, a consumer-driven health plan, dental and vision coverage, flexible work, company-paid holidays, a, robust, highly competitive retirement plan and educational assistance.
*Note: Benefit offerings may differ between union and non-union employee groups
Position Purpose:
Effectively and professionally communicate with customers, client companies and co-workers over the phone, web, social media and e-mail, in accordance with department standards and goals to ensure the Company satisfactorily meets their needs. Ensure that customers are consistently provided with prompt, accurate and courteous service. Communicate effectively with others within the department and cross-functional areas, in order to foster a positive working environment. Assist and contribute to improved processes and procedures, in order to efficiently and accurately respond to customers and client companies. Successfully resolve directly, or coordinate the resolution of, routine customer issues and complaints, in a timely manner.
Availability & Scope
POSTING DETAILS
Our Call Center is located in Concord, NH and training is conducted on site, transitioning to a hybrid model thereafter
We are subjected to randomized drug testing, one of which is administered on the day of hire. This is due to the gas emergency/leak and carbon-monoxide calls that we take, which puts us into the same category as NH DOT workers. This is a federal regulation, not a state regulation.
The training for this position would begin on May 2, 2025. The hours would be Monday through Friday, 8am - 4:30pm for this duration, and would last approximately 4 weeks.
Operating Hours
Regular business
Monday through Friday, 7am - 7pm
Emergency business
Monday through Friday, 5am - 7am & 7pm - 10pm
Saturday & Sunday, 8am - 4pm
Work Shift
Your assigned shift after the completion of training will be 8.5 hours long (a half hour unpaid lunch and two 15-minute paid breaks), and could fall anywhere within the operating hours outlined
An 11-hour Storm Shift (two 15-minute paid breaks and 1-hour unpaid lunch) is assigned upon hire and is worked during any Emergency Response Plan as the result of electrical and/or gas emergencies.
Holiday coverage is provided on a volunteer basis
On-Call Availability
There is an On-Call Schedule that, on a rotating basis, one week at a time, would require you to provide stand-by coverage for emergency situations and needs, should they arise
Principal Accountabilities:
% of Time
End Results
70%
Respond and communicate promptly to customer inquiries through various communication channels
Acknowledge and resolve customer complaints
Process all customer requests in accordance with all policy and procedures
Communicate and coordinate with peers and supervisors as necessary
Provide feedback on the efficiency of the customer service processes
Ensure customer satisfaction and provide professional customer support
Follow call calibration guideline expectations to ensure customer satisfaction and one-call resolution
Contribute to the team and help foster an atmosphere of support by applying Unitil core values
Maintain a positive, empathetic and professional attitude toward customers at all times
20%
Effectively and accurately acknowledge and resolve all customer interactions, transactions, comments and complaints within CIS. Ensure that all tasks are completed efficiently and accurately, in order to ensure a one-contact resolution and positive customer experience
Recommend proactive solutions that could enhance the customer experience, such as communication preferences, Uni-Pay, MyUnitil account set-up, and self-service ways to pay
10%
Complete all customer requests received through various communication channels (CHAT, WEB, IVR, E-mail, Social etc.) in a timely and professional manner. Ensure that written communication back to the customer is error free and grammatically correct. Ensure that all information provided is within all company standards and policies
As
Needed
Respond to unforeseen situations and complete assignments and special projects, as assigned by supervisor or manager
Qualifications for Customer Experience Representative II
High School diploma, general education degree or equivalent experience
2-year experience in providing telephone customer service in a call center environment
Possess advanced keyboarding and PC skills in a Windows environment
Advanced web communication skills
Ability to work in a changing environment
Strong written and oral communication skills
Demonstrated reliability and flexibility
Must accept alternate shift coverage on a rotational basis, and as required
Ability to multi-task, navigate and communicate effectively over VOIP and other communication channels
High degree of self-awareness and pride in one's work
Ability to stay calm when customers are stressed or upset
Qualifications for Bilingual Customer Experience Representative II
High School diploma, general education degree or equivalent experience
Fluent in both English and Spanish and has the ability to translate written communications in both English and Spanish
2-year experience in providing telephone customer service in a call center environment
Possess advanced keyboarding and PC skills in a Windows environment.
Advanced web communication skills
Ability to work in a changing environment
Strong written and oral communication skills
Demonstrated reliability and flexibility
Must accept alternate shift coverage on a rotational basis, and as required
Ability to multi-task, navigate and communicate effectively over VOIP and other communication channels
High degree of self-awareness and pride in one's work
Ability to stay calm when customers are stressed or upset
High degree of self-awareness and pride in one's work
Ability to stay calm when customers are stressed or upset
Unitil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Last updated: 04/01/2025
Country Travel Specialist
Agent Job 47 miles from Hooksett
Audley is a passionate, vibrant company that specialises in creating exceptional tailor-made journeys throughout Asia, Africa, South America and other destinations around the world. With Audley you'll get to know first-hand the best guides, food, lodging and local secrets in your specialist countries, knowledge you'll use to create custom vacations for your clients.
Audley is one of the UK's most highly regarded travel companies, with over 20,000 travelers a year and the recipient of multiple awards. In recent years we have seen increasing numbers of travelers from the US and are now opening our first overseas office in the United States and you have the chance to be a part of it!
Our offices will be located with magnificent views of Salem Harbor, Baker's Island, Pickering Wharf, and the schooner Friendship is just across from us at Derby Wharf. Salem is an easy 20 minute ride on the MBTA Commuter Rail from Boston, accessible from Routes 128, 114, 107, 35 and 1A
.
The heart of our business has always been our Country Specialists. These individuals have all traveled independently and extensively to one or more of our regions and can demonstrate a wide variety of country knowledge and an infectious passion for what they have experienced. The ethos of Audley is to provide our clients with exceptional customer service and a trip which surpasses their expectations. As a result, they return to us year after year and recommend us to others.
Job Description
We are seeking enthusiastic individuals who have a drive to succeed in sales and a passion for and knowledge of any of the following regions: Africa, China, Japan, Latin America, North Africa and the Middle East and Southeast Asia.
Using their destination knowledge, our Country Specialists sell individually designed tailor-made itineraries for our discerning clients. Ideally educated to degree level or equivalent, the successful candidate will have previous sales experience, preferably within the travel industry. In addition, the ability to deliver excellent customer service is paramount.
Job Purpose
The creation and conversion to sale of high quality tailor-made itineraries for current and future Audley clients to your region. You are ultimately responsible for planning, selling and implementation of itineraries.
To make the most of every single genuine 'sales enquiry' received. You need to be able to differentiate between good and bad leads so that we maximize revenue and profit.
To ensure the product sold to our clients and the supporting information is to the highest standard.
To achieve levels of client service at all stages of the process to engender repeat business.
To take appropriate opportunities to up-sell and switch-sell to Audley preferred products.
Interacting with our clients mostly over the telephone - with some face to face meetings either in the office or at PR events.
Keeping in touch with product developments in your region, ensuring that you remain a true country specialist with up to date commercial knowledge and understanding of hotels/flights/infrastructure.
Demonstrating a total commitment to customer service. It's your goal to ensure all clients return home having had a trip which exceeds their expectations.
Personal Development
We need good people to stay at Audley, which means there must be careers on offer here. We have deliberately created a structure for developing skills and rewarding achievement.
It all starts with a thorough induction process for all employees.
For Country Specialists, this includes a familiarization trip in your area of specialization followed by systems training.
Whenever vacancies arise they are advertised ‘in house' first, as we like to promote from within the company.
When a Country Specialist has been employed for a year they can enter the Senior Country Specialist scheme, which is operated using a point system.
On top of this, every Senior Country Specialist can aim to be an Elite Specialist, who we view as role models within the company. Elite Specialists earn more money too.
Regional Sales Managers have a more strategic role. They manage small teams and look after sales levels and operations. They report to Program Managers.
Qualifications
Person Specification
Essential:
Knowledge/experience of countries or region of specialty.
Previous sales experience.
Strong communication skills.
Customer service & selling skills.
Results orientated.
Strong organization & time management skills.
Strong computer skills and a willingness to learn Audley's in-house system.
Excellent writing, mathmatical and grammar skills.
Must be willing to spend 1-3 months training in our offices in England and may require additional training and travel to our HQ. .
Extensive travel required to your country of specialty.
Desired:.
Previous travel industry experience a plus.
Qualified to degree level or equivalent.
Additional Information
All employees enjoy a wide range of benefits including full medical and dental insurance, 15 days paid vacation, all expenses paid familiarisation trip to your specialist countries and a comprehensive social and events calendar. If you have what it takes, you can expect on target earnings in first year of $50k, with some of our experienced specialists earning in excess of $100k after 3 years.
To apply for this job, please complete an online application form on our careers website at:
************************************************************************************
You will be required to submit your resume, covering letter and a travel profile.
FT Air Cargo Ramp Agent, KMHT
Agent Job 5 miles from Hooksett
The Cargo Ramp Agent is responsible for marshaling in and pushing back the aircraft, operating ground service equipment (GSE), loading and unloading cargo on and off aircraft, transporting cargo between warehouse and aircraft, receiving, delivering, and physical handling freight and company material at the warehouse. Perform build-up and breakdown of cargo safely within required timeframes and complete paperwork needed to get the job done, ensuring on-time departures of aircraft and trucks.
Essential Responsibilities:
Perform related duties as assigned or as the situation dictates, including cleaning and servicing of the aircraft interior.
Operate ground equipment, including K-loaders, tugs, belt loaders, and forklifts.
Load/unload air cargo from/to trucks.
Prepare and palletize cargo as needed.
Make sure paperwork related to the cargo is correct.
Assure proper handling and delivery of cargo and operation of related equipment.
Perform routine cleaning of facilities, work areas, and ramp.
Ensure ramp areas are safe and free of FOD and that all ground equipment is properly maintained.
Follow safety regulations which include the proper use of ground equipment and wearing proper safety items.
Able to communicate using a two-way radio.
All other duties as assigned.
Physical Demands:
Must be able to work in a high-pressure environment. Must be able to carry the 50-pound box from the floor to 18 inches and carry 50-pound box in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and the ability to safely perform the essential functions of the position.
Qualifications
Must be at least 18 years of age.
High School Diploma or GED equivalent
Strong oral and written communication skills
Must be able to work flexible working hours.
Ability to work in inclement weather.
Pass background check
Attend and successfully complete required training
Read and write English.
Domino's Customer Service Rep/Pizza Maker (Durham) - Starting at $14 per hour (3210)
Agent Job 30 miles from Hooksett
Our business is growing as our fan base increases! Domino's Pizza is looking for customer service experts/pizza makers for our growing team. We need teammates who are adaptable, self-motivated, and passionate about excellent customer service and superior products. We have flexible hours for scheduling.
7 Mill Rd Durham, NH
DOMINOS BENEFITS
Starting at $14 per hour
Opportunities for growth
Pizza Discounts
The Super Star we're looking for will possess the following:
A winning smile, great attitude and customer focused personality.
Excellent attendance & punctuality and basic math & money skills.
Ability to work in a fast-paced environment
Are you ready to be part of the action and a key person in providing a delicious and delightful pizza experience in your community? As a large franchise, we have many opportunities and possibilities with stores of various sizes and locations. Our stores can provide a fast paced, fun and exciting workplace. Domino's Pizza is the number one pizza company in the world! With your help we can be number one in every neighborhood!
JOIN THE # 1 PIZZA COMPANY TODAY!
By applying, you consent to your information being transmitted by snagajob to the Employer, as data controller, through the Employers data processor SonicJobs.
See Domino's Privacy Policy at ************************************ and SonicJobs Privacy Policy at ************************************-policy and Terms of Use at *********************************************
Customer Experience Representative II or Bilingual CER II
Agent Job 13 miles from Hooksett
We are looking for either a Customer Experience Representative II or Bilingual Customer Experience Representative II Our Company More than a utility company, Unitil provides energy for life. Our work helps keep homes comfortable, businesses thriving and communities connected. Unitil is an investor-owned public utility proudly serving Maine, Massachusetts and New Hampshire. We are dedicated to delivering energy to our customers safely and reliably.
Unitil is committed to creating an inclusive environment that welcomes and values the differences among all of our employees, customers, suppliers and the communities in which we live and conduct business. The continued success of Unitil is enhanced through initiatives that promote diversity and value our employees.
Take advantage of a comprehensive benefits package.
Unitil offers competitive salaries, a consumer-driven health plan, dental and vision coverage, flexible work, company-paid holidays, a, robust, highly competitive retirement plan and educational assistance.
* Note: Benefit offerings may differ between union and non-union employee groups
Position Purpose:
Effectively and professionally communicate with customers, client companies and co-workers over the phone, web, social media and e-mail, in accordance with department standards and goals to ensure the Company satisfactorily meets their needs. Ensure that customers are consistently provided with prompt, accurate and courteous service. Communicate effectively with others within the department and cross-functional areas, in order to foster a positive working environment. Assist and contribute to improved processes and procedures, in order to efficiently and accurately respond to customers and client companies. Successfully resolve directly, or coordinate the resolution of, routine customer issues and complaints, in a timely manner.
Availability & Scope
POSTING DETAILS
* Our Call Center is located in Concord, NH and training is conducted on site, transitioning to a hybrid model thereafter
* We are subjected to randomized drug testing, one of which is administered on the day of hire. This is due to the gas emergency/leak and carbon-monoxide calls that we take, which puts us into the same category as NH DOT workers. This is a federal regulation, not a state regulation.
* The training for this position would begin on May 2, 2025. The hours would be Monday through Friday, 8am - 4:30pm for this duration, and would last approximately 4 weeks.
Operating Hours
* Regular business
* Monday through Friday, 7am - 7pm
* Emergency business
* Monday through Friday, 5am - 7am & 7pm - 10pm
* Saturday & Sunday, 8am - 4pm
Work Shift
* Your assigned shift after the completion of training will be 8.5 hours long (a half hour unpaid lunch and two 15-minute paid breaks), and could fall anywhere within the operating hours outlined
* An 11-hour Storm Shift (two 15-minute paid breaks and 1-hour unpaid lunch) is assigned upon hire and is worked during any Emergency Response Plan as the result of electrical and/or gas emergencies.
* Holiday coverage is provided on a volunteer basis
On-Call Availability
* There is an On-Call Schedule that, on a rotating basis, one week at a time, would require you to provide stand-by coverage for emergency situations and needs, should they arise
Principal Accountabilities:
% of Time
End Results
70%
* Respond and communicate promptly to customer inquiries through various communication channels
* Acknowledge and resolve customer complaints
* Process all customer requests in accordance with all policy and procedures
* Communicate and coordinate with peers and supervisors as necessary
* Provide feedback on the efficiency of the customer service processes
* Ensure customer satisfaction and provide professional customer support
* Follow call calibration guideline expectations to ensure customer satisfaction and one-call resolution
* Contribute to the team and help foster an atmosphere of support by applying Unitil core values
* Maintain a positive, empathetic and professional attitude toward customers at all times
20%
* Effectively and accurately acknowledge and resolve all customer interactions, transactions, comments and complaints within CIS. Ensure that all tasks are completed efficiently and accurately, in order to ensure a one-contact resolution and positive customer experience
* Recommend proactive solutions that could enhance the customer experience, such as communication preferences, Uni-Pay, MyUnitil account set-up, and self-service ways to pay
10%
* Complete all customer requests received through various communication channels (CHAT, WEB, IVR, E-mail, Social etc.) in a timely and professional manner. Ensure that written communication back to the customer is error free and grammatically correct. Ensure that all information provided is within all company standards and policies
As
Needed
* Respond to unforeseen situations and complete assignments and special projects, as assigned by supervisor or manager
Qualifications for Customer Experience Representative II
* High School diploma, general education degree or equivalent experience
* 2-year experience in providing telephone customer service in a call center environment
* Possess advanced keyboarding and PC skills in a Windows environment
* Advanced web communication skills
* Ability to work in a changing environment
* Strong written and oral communication skills
* Demonstrated reliability and flexibility
* Must accept alternate shift coverage on a rotational basis, and as required
* Ability to multi-task, navigate and communicate effectively over VOIP and other communication channels
* High degree of self-awareness and pride in one's work
* Ability to stay calm when customers are stressed or upset
Qualifications for Bilingual Customer Experience Representative II
* High School diploma, general education degree or equivalent experience
* Fluent in both English and Spanish and has the ability to translate written communications in both English and Spanish
* 2-year experience in providing telephone customer service in a call center environment
* Possess advanced keyboarding and PC skills in a Windows environment.
* Advanced web communication skills
* Ability to work in a changing environment
* Strong written and oral communication skills
* Demonstrated reliability and flexibility
* Must accept alternate shift coverage on a rotational basis, and as required
* Ability to multi-task, navigate and communicate effectively over VOIP and other communication channels
* High degree of self-awareness and pride in one's work
* Ability to stay calm when customers are stressed or upset
* High degree of self-awareness and pride in one's work
* Ability to stay calm when customers are stressed or upset
Unitil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Last updated: 04/01/2025