Air Interdiction Agent
Agent Job In Homestead, FL
Pilot-CBP Air Interdiction Agent
Air and Marine Operations (AMO), a component of U.S. Customs and Border Protection (CBP), offers skilled Pilots interested in law enforcement an opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission to protect America.
If you are looking for an exciting and rewarding career with excellent pay, exceptional federal benefits and job stability, now is the time to make your move: become an Air Interdiction Agent. AMO is actively recruiting for these full-time security-based opportunities with a streamlined application process. Notably, seasoned pilots and those with military training are in demand-APPLY TODAY!
Duty Locations
Locations are offered based on operational requirements, mission requirements, and critical agency hiring needs as determined by AMO. You must be willing to work at any duty location within the region you select to include but not limited to the following:
Southeast Region: Homestead, FL and CAMB: Aguadilla, PR
Southwest Region: Tucson and Yuma, AZ; San Diego, CA; El Paso, Laredo, and McAllen, TX
NASOC UAS locations: Sierra Vista, AZ; San Angelo, TX
Duties and Responsibilities
As an Air Interdiction Agent (AIA) you will perform aviation-based law enforcement operations for the detection, prevention, interdiction, and apprehension of terrorists, terrorist weapons, and other contraband and persons from illegally entering or attacking the United States. Typical duties include:
Conducting air patrol, surveillance, and pursuit activities related to the interdiction of smuggled contraband via land vehicles, aircraft, or vessels.
Monitoring behavior patterns and activities of suspect persons, vehicles, or vessels believed to be engaged in illegal activities.
Collecting, refining, and analyzing strategic and tactical intelligence.
Supporting search and rescue and humanitarian efforts.
Salary and Benefits
Begin your career as an Air Interdiction Agent (AIA) and make up to $106,000 -$127,000 per year based on your qualifications for the GS-11 grade level and possible extra compensation based on your duty location (see below) and overtime pay, up to 25% of your salary.
Your starting salary will include Special Salary Rate (SSR); Law Enforcement Availability Pay (LEAP); Recruitment Incentive; and Retention Incentive.
This career ladder position has a grade level progression of GS-11, GS-12, and GS-13. You may be eligible for a promotion to the next higher grade level automatically (without re-applying) once you complete 52 weeks at each grade level (with supervisor approval).
Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive LEAP (amounts below include the SSR + LEAP).
GS-11, 1st year annual pay - $106,588
GS-12, 2nd year annual pay - $127,754
GS-13, 3rd year annual pay - $151,817
Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 10% Retention Incentive (amounts below include the SSR + LEAP + 10% Retention Incentive UAS Sites: Sierra Vista, AZ; Grand Forks, ND; San Angelo, TX).
GS-11, 1st year annual pay - $115,115
GS-12, 2nd year annual pay - $137,974
GS-13, 3rd year annual pay - $164,071
Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 25% Recruitment Incentive (amounts below include the SSR + LEAP + 25% Recruitment Incentive CAMB location only; Aguadilla, PR).
GS-11, 1st year annual pay - $127,906
GS-12, 2nd year annual pay - $153,305
GS-13, 3rd year annual pay - $182,302
Air Interdiction Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional and ROTH 401(k) offering.
Qualifications
Experience: You qualify for the GS-11 grade level if you possess one (1) year of specialized professional aviation experience performing duties such as:
Flying as a Pilot-in-Command or sole manipulator in an airplane and helicopter in all environments of flight, including night, poor weather, unfavorable terrain, low altitudes, or speed.
Evaluating information rapidly and making judicious decisions promptly during in-flight operations.
Developing strategies and coordinating aircraft and ground assets.
Using information systems and databases to conduct information surveys, queries, update files and disseminate information.
Experience may include Operation of an aircraft as Captain, Pilot in Command, Aircraft Commander, First Officer, Certified Flight Instructor, Second in Command, or Co-pilot.
Hiring Minimums:
Certification & Ratings: A current FAA Commercial or ATP Pilot Certification with one of the following ratings:
Dual Rated: Airplane (Single-engine land or multi-engine land) with instrument rating AND Rotorcraft Helicopter with instrument rating.
Airplane Rated: Airplane (Single-engine land or multi-engine land) with instrument.
Helicopter Rated: Rotorcraft Helicopter with instrument rating.
Equivalent military rating of the above at the time of application (eligibility based on military flight experience must provide official orders, forms or logbooks showing their status as a rated military pilot).
Flight Hours: Pilot Enter on Duty minimums are 1500 flight hours; (up to 500 hours can be waived, reducing the pilot enter on duty minimums to 1000 hours.
250 Pilot-in-Command hours; 75 Instrument hours; 75 Night hours (Flight Hour Waiver available, see Required Documents); and 100 Flight hours in the last 12 months This qualification requirement is currently being waived by OPM through August 5, 2025.
FAA Class 2 medical required for assessment dated within the last 12 calendar months; FAA Class 1, FAA Class 2 or Military medical flight clearance dated within the last 12 months qualifies to start the pre-employment process for the AIA position.
Apply at 750 hours total time:
Applicants applying at 750 flight hours are required to obtain at least 1,000 flight hours (depending on the number of hours approved for a waiver) at their own expense before being able to attend the 3-part flight assessment. Applicants must still meet 250 Pilot-in-Command, 75 instrument, and 75-night hours (100 flight hours in the last 12 months. This qualification requirement is currently being waived by OPM through August 5, 2025)
UAS Flight Hours: Applicants may include UAS Predator A (MQ-1), Predator B (MQ-9) flight hours and Predator A (MQ-1), Predator B (MQ-9) or predator-based flight hours. These hours may be credited towards satisfying the "Total flight time" 1,500 flight hour requirement only. UAS hours do not count towards the 250 flight hours as a Pilot in Command, 75 flight hours Instrument, and 75 flight hours Night. Flight hour logbooks will be required at the time of your Flight Assessment for verification.
Other Requirements
Citizenship: You must be a U.S. Citizen to apply for this position.
Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three of the last five years.
Age Requirement: Provisions of Public Laws 93-350 and 100-238 allow the imposition of a maximum age for initial appointment to a primary Law Enforcement Officer position within the Department of Homeland Security (DHS). In accordance with DHS Management Directive 251-03, the "day before an individual's 37th birthday" is the maximum age for original appointment to a position as a primary law enforcement officer within DHS. The age requirement is also necessary to ensure that you are able to complete the 20 years of applicable service for retirement.
NOTE: The Commissioner of CBP has approved a
temporary
increase in the maximum allowable age to 40 for original placement into an Air Interdiction Agent position.
Age Waiver: Creditable law enforcement officer service -
Covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d), or creditable service covered by Title 5 U.S.C. 8401(36) (as a Customs and Border Protection Officer) on or after July 6, 2008, may be applied toward the maximum age requirement. This age restriction may not apply if you are currently serving in a federal civilian (not military) law enforcement position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).
Veterans' Preference Eligibility
: To ensure compliance with statutes pertaining to the appointment of preference eligible veterans as determined by the Merit Systems Protection Board in its decision
Isabella
v.
Dept of State,
the maximum age for original appointment articulated above shall not apply to the hiring of individuals entitled to veterans' preference eligibility under 5 U.S.C. 3312. You must submit proof of Veteran's Preference (DD-214 Member 4 Copy) at the time of application.
Training: This position has a training requirement. You may be required to successfully complete the training requirement as a condition of employment. Failure to successfully complete the required course(s) of training in accordance with CBP standards and policies will result in placement into either a former or different position, demotion, or separation as determined by management and appropriate procedures.
Travel Required: You may be expected to travel for this position based on operational needs.
How to Apply
There Are Three Ways to Apply to Become an Air Interdiction Agent:
Fill out the Air Interdiction Agent applicant checklist and email it to a recruiter at cbp_amo_********************** along with a copy of your resume; OR
Apply on USAJOBS ; OR
Apply on Airline Apps.
Stay Updated - Opt into CBP's talent repository
(highly recommended)
by selecting the
Contact a Recruiter
button. For
Position of Interest
select Air and Marine Operations, Air Interdiction Agent, then complete the pre-screening questions. You'll receive monthly emails with information about webinars, career expos, and future opportunities with AMO and CBP.
Banking Customer Service Representative - Onsite
Agent Job 29 miles from Homestead
About TP
Teleperformance is a global, digital business services company. We deliverthe most advanced, digitally poweredbusiness services to help the worldsbest brands streamline their business inmeaningful and sustainable ways.
With more than 500,000 inspired andpassionate people speaking more than300 languages, our global scale and localpresence allow us to be a force of goodin supporting our communities, ourclients, and the environment.
Benefits of working with TP include:
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
Teleperformance and You
Through a balancedhigh-tech andhigh-touchapproachblended withdeepindustry and geographic expertise, wemake people's livessimpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only thebest in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!
This position will be based on-site at our North Lauderdale, Florida location.
Your Responsibilities
As a Banking Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Respond to requests for assistance and/or possible processing payments
Track all call related information for auditing and reporting purposes
Provide feedback on call issues
Upsell if required
Were looking for fearless people people who are inspired to deliver only the best in all that we do.
High School Diploma or equivalent
IT/Network certifications/degrees preferred
18 years of age or older
Proven call center experience
Typing 25 WPM
Proficient in PC operation and navigation
Entry-level network troubleshooting
Ability to set up home Wi-Fi network
Ability to set up and configure a router or switch
Core proficiency with a laptop or desktop computer
Able to work independently
Have excellent communications skills, both oral and written
Ability to work in a constantly changing and fast paced environment
Ability to stay composed and objective
Strong listening skills
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Teleperformance is an Equal Opportunity Employer
RequiredPreferredJob Industries
Customer Service
Insurance Agent
Agent Job 42 miles from Homestead
The Business Development Insurance Agent plays a vital role in expanding our policyholder community by building business relationships, generating referrals, cultivating sales opportunities, and maintaining ongoing sales efforts. This role is essential for promoting our products and services and strengthening partnerships with credit unions and clients.
What's in it for you?
Base pay
plus
incentives, bonuses, profit share, paid holidays, paid time off, exotic award trips, and excellent benefits.
We offer a base salary of $65,000.00 plus uncapped commission!
This position is a fit for you, if you:
Are driven and goal oriented
Are technologically savvy
Have a high level of integrity with the desire to help others
Are coachable
Are positive
Are resilient
Responsibilities:
Maintain a valid insurance sales license and fulfill continuing education requirements as needed.
Engage with credit union members through various channels to offer insurance products and services available through credit union membership.
Drive referrals through existing and new business relationships.
Acquire new SEG/Business Opportunities (minimum 1 per month).
Foster relationships with credit union contacts to identify and generate new sales opportunities.
Successfully complete training and required sales courses.
Assess client and member needs to provide tailored insurance solutions that protect families and add value to credit union members.
Close sales efficiently, ensuring all relevant paperwork is completed accurately and submitted to the appropriate credit union.
Develop and sustain professional relationships with credit union staff, worksite personnel, and other employer group contacts.
Participate in weekly and monthly sales meetings as required by the regional manager or sales leader.
Follow attendance and reporting procedures as directed by the regional manager.
Submit non-branch activity logs within 24 hours of off-site visits.
Consistently achieve daily PRO level sales and report total premiums, deductions, new members, and annual savings to credit unions, when applicable.
Produce accurate, high-quality applications and documentation, submitting them per the manager's schedule.
Collaborate with credit union branch managers to maximize sales potential.
Uphold and demonstrate PFP Core Values: Caring, Drive, Resilience, Integrity, and Passion.
Qualifications:
Proven track record in sales.
Insurance sales experience and/or licensing preferred.
Strong communication skills, both verbal and written.
Ability to travel to worksite locations as required.
Proficiency with internet and email communication.
Access to a reliable internet connection from a secure location.
Coachable with a willingness to learn and adapt.
Strong interpersonal skills and ability to work collaboratively with others.
Excellent time management, organizational, and prioritization skills.
High attention to detail.
Consistently maintain a positive attitude and professional demeanor.
Demonstrate ethical sales practices and ensure compliance with all relevant regulations.
Sales Agent
Agent Job 27 miles from Homestead
Are you driven, entrepreneurial, and ready to build a lucrative career? We're seeking motivated individuals to become Life and Health Insurance Agents. We provide comprehensive training and licensing support, even if you're new to the industry.
Essential Duties and Responsibilities
Identify client needs and recommend suitable insurance solutions.
Build strong client relationships.
Knowledge, Skills and Abilities
Highly motivated and results oriented.
An excellent communicator.
Coachable and eager to learn.
Sales oriented.
Consistent and driven.
Education & Experience
Sales experience is a bonus.
215 license emphasis on these.
Any type of all licenses / 220 - 214 - 240 works too.
High school.
Real Estate Agent (Sales & Rentals) Downtown/Brickell
Agent Job 27 miles from Homestead
Are you an experienced real estate agent looking to elevate your career? Do you want to work near the heart of Miami's new construction hub, including the highly anticipated Faena Residences? We're seeking motivated agents familiar with the Downtown Miami, Brickell, Edgewater, Midtown areas to join our team, work leads, and be at the center of the latest developments.
What We Offer:
Prime Location: For over 15 years, our storefront office has been conveniently located in the Riverfront community of The Ivy, Mint, and Wind buildings-home to over 1,500 condos, including the upcoming Faena Residences. This prime setting places you at the heart of one of Miami's most sought-after areas.
Exclusive Leads: Gain access to high-quality leads including walk-in from 1500+ units at the Riverfront community, phone and web leads from our network of websites/social media, and the opportunity to work with a reputable team.
Competitive Commission: Maximize your earnings with higher commission splits and no desk fees.
New Construction Access: Work closely with the latest luxury developments, including The Faena Residences, with access to pre-sale opportunities.
Collaborative Environment: Join a supportive, dynamic team that encourages growth and success.
Team Building Opportunity: All tools and resources that you need to start you own real estate team.
Requirements:
Experience: 1 year (Required) Licensed real estate agent.
Location: Residing near Downtown Miami/Brickell is recommended but not required for optimal client accessibility.
Market Knowledge: Strong understanding of the Miami real estate market, including resell, new construction, rentals, and luxury residences.
Sales Skills: Excellent communication, negotiation, and closing abilities with a proactive approach to client acquisition.
Life Insurance Agent
Agent Job 22 miles from Homestead
Are you ready to ignite your career in sales with passion and professionalism? We are on the hunt for a dynamic and motivated Outside Sales Representative to join our vibrant team and propel the growth of our life insurance products. As a key player in our sales force, you will forge strong client relationships, uncover customer needs, and offer tailored life insurance solutions. This thrilling role lets you work independently, meet potential clients in various settings, and hit your sales targets in a rewarding and supportive environment.
Key Responsibilities:
Prospecting and Lead Generation: Leverage our unique platform that targets qualified candidates seeking our diverse life insurance products, allowing you to focus more on client interactions and less on lead hunting.
Client Consultation: Perform comprehensive needs assessments to understand clients' financial goals and insurance needs, presenting and explaining life insurance options to help clients make informed decisions.
Sales Presentation: Deliver captivating sales presentations to individuals and groups, showcasing the benefits and features of our life insurance products. Tailor presentations to address specific client concerns and preferences.
Relationship Management: Cultivate and maintain long-term relationships with clients, offering continuous support and service. Conduct regular follow-ups to ensure customer satisfaction and policy retention.
Market Research: Stay abreast of industry trends, competitive products, and market conditions. Utilize this knowledge to position our life insurance products effectively and provide clients with pertinent information.
Sales Reporting: Keep precise and up-to-date records of sales activities, client interactions, and progress toward sales targets. Prepare regular reports for management review.
Compliance: Ensure all sales activities adhere to regulatory requirements and company policies, maintaining confidentiality of client information and upholding ethical standards.
Qualifications:
Proven experience in sales, preferably within the insurance or financial services industry.
Exceptional communication and interpersonal skills, with the ability to build rapport and trust with clients.
Outstanding presentation and negotiation skills.
Self-motivated with a results-driven mindset and the ability to work independently.
Willingness to travel within the assigned territory and manage a flexible schedule.
Valid driver's license and reliable transportation.
High school diploma or equivalent; a bachelor's degree in business, finance, or a related field is a plus.
Life insurance license or the ability to obtain one (we will assist you in acquiring your license if you are not currently licensed).
Benefits:
Competitive compensation with the most attractive commission and bonus structure in the industry.
Comprehensive training and continuous professional development.
A supportive team environment with access to seasoned mentors.
Opportunities for career advancement within the company.
Compensation:
Range is based on the average rep in current markets. Bonuses are performance-based and paid every month on the 15th. Residuals are paid on the anniversary date of the client's sale.
Equal Opportunity Statement:
This email message and any files transmitted with it may contain confidential material and are intended only for those persons or entities to which it is addressed. If you have received this email message and information in error, please contact the sender and delete all copies that you have received.
Customer Service Representative
Agent Job 27 miles from Homestead
The role requires communication between medical providers and our clientas well as members. The customer service rep is to coordinate treatment and provide authorizations/issue GOP's for members in Latin America, Europe, etc. Respond to inquiries pertaining to authorizations and documentation requirements.
Responsibilities and Duties:
Coordinate and determine approvals, eligibility and inform the medical providers as well as issue GOP's according to policy and client authorizations
Tracking and follow up of all cases in Latin America ensuring appropriate follow up with the medical providers
Provide guidance, support and advice to international members seeking medical treatments or procedures
Responds to routine phone inquiries and written correspondence related to authorizations and claims status
Screens and routes complex cases to the appropriate manager
Navigates multiple systems to obtain necessary data to issue GOP's
Verify payments and/or denials as well as treatment authorization status and inform the appropriate party accordingly
Able to be a part of a on-call/duties rotating schedule (after normal office hours and weekends)
Qualifications:
Bilingual /English and Spanish required Portuguese/French a plus
2+ years of experience in customer service, health insurance field a plus
High school diploma/GED required
Strong analytical, detail-oriented and accuracy skills are required
Ability to manage time effectively, set priorities, meet deadlines as well as adapt to change
Desire to work in a small entrepreneurial environment
Pay: $19/hr
Customer Service Representative (Call Center and membership experience)
Agent Job 25 miles from Homestead
As a Customer Service Associate, you will be the frontline representative, delivering exceptional service and personalized support to customers. Your role is essential in fostering positive customer relationships, addressing inquiries, and ensuring a seamless customer experience. You will handle various service channels-including phone, email, chat, and in-person interactions-while maintaining professionalism, empathy, and a solutions-oriented approach.
Key Responsibilities
Serve as the primary point of contact, providing professional and personalized support across multiple communication channels.
Engage with customers to understand their needs and offer tailored solutions that enhance their experience.
Assist with inquiries related to services, memberships, products, and account management.
Proactively identify customer concerns and provide appropriate recommendations, solutions, or escalations.
Effectively troubleshoot and resolve customer issues in a timely, empathetic, and professional manner.
Utilize CRM and other tools to accurately document customer interactions and track service resolutions.
Stay up to date with company offerings and policies to ensure accurate information is provided.
Contribute to a customer-first culture by meeting or exceeding performance metrics, including response time, resolution rates, and customer satisfaction scores.
Collaborate with internal teams to improve service processes and identify opportunities for enhancing the customer experience.
Participate in ongoing training and professional development to enhance skills and industry knowledge.
Requirements
High school diploma or equivalent (Associate or Bachelor's degree preferred).
3 - 5 years of customer service experience, preferably in a call center or support environment.
Strong verbal and written communication skills with a customer-centric approach.
Ability to multitask and efficiently handle high-volume interactions.
Proficiency in Microsoft Office Suite and CRM software.
Strong problem-solving and conflict-resolution abilities.
Ability to work independently and collaboratively in a hybrid or remote environment.
Preferred Qualifications
Experience in a customer-facing role within retail, e-commerce, or service industries.
Bilingual (Spanish or another language) is a plus.
Familiarity with ticketing systems and customer support tools.
ttg Talent Solutions is an Equal Opportunity Employer and recruiting agency. We are committed to creating an inclusive and diverse work environment and welcome applications from all qualified candidates regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.
Please note that all offers of employment are contingent upon the successful completion of a drug test and background check. We maintain a drug- and substance-free workplace to ensure the safety and well-being of all employees.
At ttg, "We believe in making a difference One Person at a Time," ttg OPT.
Appointment Setter
Agent Job 31 miles from Homestead
This position is for a fast pace growing internet info products business. We are looking for a person who will reach out to new and existing leads in order to book appointments for the sales team. They will do this through various forms of social media, internal databases, and cold outreach. People who want to progress with our growing company and can do the below at an exceptional level, then PLEASE APPLY!ESSENTIAL JOB FUNCTIONS/ DELIVERABLES (These are duties that are absolute musts and critical to the role):
Place Outbound Calls
Appointment setters receive lists of potential clients, as well as sourcing leads. They are responsible for cold calling these potential prospects. They use these calls to determine the overall interest of prospective clients and eliminate clients who aren't interested.
Email/Text Message Clients
Appointment setters may also use email to contact clients, both current and prospective, to answer any questions, schedule meetings with a salesperson, or reschedule meetings as needed.
Keep Accurate Records
When appointment setters contact prospective clients and talk to them about products or services, they keep accurate records of each conversation. They also indicate in these records whether the person is interested or not. Direct client and customer communication
Social Media
Appointment setters will search leads through varying social media platforms to engage with potential leads and manage communications with these to encourage booking an appointment.
Competencies:
Sales Skills - Since appointment setters are often the first point of contact between a client and a company, they have basic knowledge of sales principles. They also know how to garner interest in the product or service that the company is selling
Customer Service Experience - Have previous customer service experience, preferably in a call center environment. However, any kind of retail customer service is usually helpful for this position
Data Entry Skills - Skilled at data entry and be able to type at fast speeds with high accuracy
Interpersonal Communication Skills - Be able to communicate through both phone calls and emails using interpersonal communication skills in both verbal and written forms
Organization Skills - Be highly organized and diligent on completion of tasks with evidence of results.
Systems - Be experience in using CRM systems (InfusionSoft, Keap), Google docs and software, communication tools (Zoom, Kixie, Turbodial), and familiarity with social media platforms
Required Education and Experience:
1-2 years' experience with lead generation and appointment setting realm
Fluent English
Preferred Education and Experience:
Previous experience in E-commerce and internet info products would be beneficial
Salary:
Hourly base
$20 per booked call
3% of all Hight Ticket closes
Pilot-CBP Air Interdiction Agent
Agent Job In Homestead, FL
*Available Locations: Homestead, FL and CAMB: Aguadilla, PR, Tucson and Yuma, AZ; San Diego, CA; El Paso, Laredo, and McAllen, TX, Sierra Vista, AZ; San Angelo, TX* Air and Marine Operations (AMO), a component of U.S. Customs and Border Protection (CBP), offers skilled Pilots interested in law enforcement an opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission to protect America.
If you are looking for an exciting and rewarding career with excellent pay, exceptional federal benefits and job stability, now is the time to make your move: become an *Air Interdiction Agent*. AMO is actively recruiting for these full-time security-based opportunities with a streamlined application process. Notably, seasoned pilots and those with military training are in demand-*APPLY TODAY!*
*Duty Locations*
Locations are offered based on operational requirements, mission requirements, and critical agency hiring needs as determined by AMO. You must be willing to work at any duty location within the region you select to include but not limited to the following:
*Southeast Region:* Homestead, FL and CAMB: Aguadilla, PR
*Southwest Region:* Tucson and Yuma, AZ; San Diego, CA; El Paso, Laredo, and McAllen, TX
*NASOC UAS locations:* Sierra Vista, AZ; San Angelo, TX
*Duties and Responsibilities*
As an Air Interdiction Agent (AIA) you will perform aviation-based law enforcement operations for the detection, prevention, interdiction, and apprehension of terrorists, terrorist weapons, and other contraband and persons from illegally entering or attacking the United States. Typical duties include:
· Conducting air patrol, surveillance, and pursuit activities related to the interdiction of smuggled contraband via land vehicles, aircraft, or vessels.
· Monitoring behavior patterns and activities of suspect persons, vehicles, or vessels believed to be engaged in illegal activities.
· Collecting, refining, and analyzing strategic and tactical intelligence.
Supporting search and rescue and humanitarian efforts.
*Salary and Benefits*
Begin your career as an Air Interdiction Agent (AIA) and make up to $106,000 -$127,000 per year based on your qualifications for the GS-11 grade level and possible extra compensation based on your duty location (see below) and overtime pay, up to 25% of your salary.
Your starting salary will include Special Salary Rate (SSR); Law Enforcement Availability Pay (LEAP); Recruitment Incentive; and Retention Incentive.
This career ladder position has a grade level progression of GS-11, GS-12, and GS-13. You may be eligible for a promotion to the next higher grade level automatically (without re-applying) once you complete 52 weeks at each grade level (with supervisor approval).
Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive LEAP (amounts below include the SSR + LEAP).
· GS-11, 1st year annual pay - $106,588
· GS-12, 2nd year annual pay - $127,754
· GS-13, 3rd year annual pay - $151,817
Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 10% Retention Incentive (amounts below include the SSR + LEAP + 10% Retention Incentive UAS Sites: Sierra Vista, AZ; Grand Forks, ND; San Angelo, TX).
· GS-11, 1st year annual pay - $115,115
· GS-12, 2nd year annual pay - $137,974
· GS-13, 3rd year annual pay - $164,071
Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 25% Recruitment Incentive (amounts below include the SSR + LEAP + 25% Recruitment Incentive CAMB location only; Aguadilla, PR).
· GS-11, 1st year annual pay - $127,906
· GS-12, 2nd year annual pay - $153,305
· GS-13, 3rd year annual pay - $182,302
Air Interdiction Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional and ROTH 401(k) offering.
*Qualifications*
*Experience:* You qualify for the GS-11 grade level if you possess one (1) year of specialized professional aviation experience performing duties such as:
· Flying as a Pilot-in-Command or sole manipulator in an airplane and helicopter in all environments of flight, including night, poor weather, unfavorable terrain, low altitudes, or speed.
· Evaluating information rapidly and making judicious decisions promptly during in-flight operations.
· Developing strategies and coordinating aircraft and ground assets.
· Using information systems and databases to conduct information surveys, queries, update files and disseminate information.
· Experience may include Operation of an aircraft as Captain, Pilot in Command, Aircraft Commander, First Officer, Certified Flight Instructor, Second in Command, or Co-pilot.
*Hiring Minimums:*
*Certification & Ratings:* A current FAA Commercial or ATP Pilot Certification with one of the following ratings:
* Dual Rated: Airplane (Single-engine land or multi-engine land) with instrument rating AND Rotorcraft Helicopter with instrument rating.
* Airplane Rated: Airplane (Single-engine land or multi-engine land) with instrument.
* Helicopter Rated: Rotorcraft Helicopter with instrument rating.
* Equivalent military rating of the above at the time of application (eligibility based on military flight experience must provide official orders, forms or logbooks showing their status as a rated military pilot).
*Flight Hours:* Pilot Enter on Duty minimums are 1500 flight hours; (up to 500 hours can be waived, reducing the pilot enter on duty minimums to 1000 hours.
250 Pilot-in-Command hours; 75 Instrument hours; 75 Night hours (Flight Hour Waiver available, see Required Documents); and 100 Flight hours in the last 12 months This qualification requirement is currently being waived by OPM through August 5, 2025.
_FAA Class 2 medical required for assessment dated within the last 12 calendar months; FAA Class 1, FAA Class 2 or Military medical flight clearance dated within the last 12 months qualifies to start the pre-employment process for the AIA position. _
_Apply at 750 hours total time:_Applicants applying at 750 flight hours are required to obtain at least 1,000 flight hours (depending on the number of hours approved for a waiver) at their own expense before being able to attend the 3-part flight assessment. Applicants must still meet 250 Pilot-in-Command, 75 instrument, and 75-night hours (100 flight hours in the last 12 months. This qualification requirement is currently being waived by OPM through August 5, 2025)
*UAS Flight Hours:* Applicants may include UAS Predator A (MQ-1), Predator B (MQ-9) flight hours and Predator A (MQ-1), Predator B (MQ-9) or predator-based flight hours. These hours may be credited towards satisfying the "Total flight time" 1,500 flight hour requirement only. UAS hours do not count towards the 250 flight hours as a Pilot in Command, 75 flight hours Instrument, and 75 flight hours Night. Flight hour logbooks will be required at the time of your Flight Assessment for verification.
*Other Requirements*
*Citizenship*: You must be a U.S. Citizen to apply for this position.
*Residency*: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three of the last five years.
*Age Requirement: *Provisions of Public Laws 93-350 and 100-238 allow the imposition of a maximum age for initial appointment to a primary Law Enforcement Officer position within the Department of Homeland Security (DHS). In accordance with DHS Management Directive 251-03, the "day before an individual's 37th birthday" is the maximum age for original appointment to a position as a primary law enforcement officer within DHS. The age requirement is also necessary to ensure that you are able to complete the 20 years of applicable service for retirement.
*NOTE: The Commissioner of CBP has approved a *_*temporary*_ *increase in the maximum allowable age to 40 for original placement into an Air Interdiction Agent position.*
_Age Waiver: Creditable law enforcement officer service -_ Covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d), or creditable service covered by Title 5 U.S.C. 8401(36) (as a Customs and Border Protection Officer) on or after July 6, 2008, may be applied toward the maximum age requirement. This age restriction may not apply if you are currently serving in a federal civilian (not military) law enforcement position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).
_Veterans' Preference Eligibility_: To ensure compliance with statutes pertaining to the appointment of preference eligible veterans as determined by the Merit Systems Protection Board in its decision _Isabella _v. _Dept of State, _the maximum age for original appointment articulated above shall not apply to the hiring of individuals entitled to veterans' preference eligibility under 5 U.S.C. 3312. You must submit proof of Veteran's Preference (DD-214 Member 4 Copy) at the time of application.
*Training*: This position has a training requirement. You may be required to successfully complete the training requirement as a condition of employment. Failure to successfully complete the required course(s) of training in accordance with CBP standards and policies will result in placement into either a former or different position, demotion, or separation as determined by management and appropriate procedures.
*Travel Required: *You may be expected to travel for this position based on operational needs.
*How to Apply*
*There Are Three Ways to Apply to Become an Air Interdiction Agent:*
* *Fill out the Air Interdiction Agent applicant checklist and email it to a recruiter at cbp\_amo\_********************** along with a copy of your resume; OR*
* *Apply on USAJOBS ; OR*
* *Apply on Airline Apps.*
*Stay Updated* - Opt into CBP's talent repository _(highly recommended)_ by selecting the _Contact a Recruiter_ button. For _Position of Interest_ select Air and Marine Operations, Air Interdiction Agent, then complete the pre-screening questions. You'll receive monthly emails with information about webinars, career expos, and future opportunities with AMO and CBP.
Job Type: Full-time
Pay: $106,000.00 - $127,000.00 per year
Benefits:
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
Work Location: In person
Bilingual Telesales Agent - Property & Casualty Insurance (Spanish/English)
Agent Job 27 miles from Homestead
Location: Hybrid (In-Office & Remote) | Full-Time | Base + Uncapped Commission
About Us
Join a fast-growing, client-focused insurance agency where your drive, dedication, and bilingual skills will be rewarded. We're passionate about delivering exceptional service and personalized insurance solutions in the Property & Casualty space. Our team is supportive, growth-minded, and focused on long-term success for our clients and each other.
Job Description
We're seeking a licensed bilingual (Spanish/English) telesales agent to join our growing team. In this hybrid role, you'll handle both inbound and outbound calls, helping new and existing clients understand their coverage options, make policy changes, and receive top-tier customer service. If you're motivated, organized, and ready to grow with a supportive agency, this is the opportunity for you.
Key Responsibilities
Answer inbound calls and make outbound follow-ups to leads and clients
Educate prospects and policyholders on auto, renters, homeowners, and other P&C insurance products
Assist with quotes, policy changes, billing inquiries, and claim-related support
Provide personalized, attentive service that builds lasting relationships
Maintain accurate records and stay compliant with agency guidelines
Keep up-to-date on product offerings and carrier requirements
What We're Looking For
Active Property & Casualty Insurance License - 220
or
440 (required)
Fluent in Spanish and English (written and verbal)
Strong phone communication and listening skills
Sales-focused with a service-first attitude
Organized, self-driven, and detail-oriented
Familiarity with CRMs, quoting platforms, and general office tech
Prior experience in insurance sales or customer service is a plus
What We Offer
$35000-$43000 salary commensurate with experience + uncapped commission
Paid time off (holidays, personal/sick days)
Hybrid schedule - a mix of remote and in-office work
Training, mentorship, and career development opportunities
A collaborative and energetic team environment
Already licensed and ready to thrive in a hybrid telesales role? Apply now and help clients protect what matters most-while building a career you're proud of.
Insurance Agent
Agent Job 20 miles from Homestead
If you're looking for an exciting opportunity where you can change people's lives and achieve financial success as an independent insurance agent, you've come to the right place. Becoming an independent insurance agent with HealthMarkets is an opportunity unlike any other. HealthMarkets offers agents the resources and support they need to grow their businesses and succeed in the industry, all while making a difference in people's lives.
And who are we? HealthMarkets is a technology-enabled health insurance agency delivering high-touch, customized health and supplemental insurance solutions to individuals, families and small businesses. Millions of Americans depend on us to help explore their insurance coverage options - and we're looking for independent insurance agents like you to help us continue that mission.
So, whether you're an experienced insurance agent looking for your next opportunity or are just starting out and looking for an opportunity to demonstrate your talents, HealthMarkets is the career move that can help change your life.
Job description
If you're an insurance agent with 4-5 years of experience, we want you. As an independent contractor licensed insurance agent with HealthMarkets, you'll be collaborating with one of the largest independent health insurance agencies in the US. You'll have the opportunity to grow a flourishing business, all while making a difference in people's lives.
Not only that, but HealthMarkets will offer you the resources you need to succeed. We'll give you access to leads, quoting tools, training resources, and more so you can focus on what you do best: selling. Contact us today and succeed on your terms with HealthMarkets.
48640-HM-0622
Clinical Agent Lead
Agent Job 25 miles from Homestead
Job Details Miami Dade - Corporate - Doral, FL Virtual Medical CenterDescription
This position is a leadership role that supports the team and oversees operational performance of the virtual services for the MySanitas platform. Serve as liaison and integration lead for staff in the telehealth team. This lead works with the established company protocols and by the direction and guidance of Telehealth Operations Manager. The lead supports and collaborates with operations and clinical leadership to ensure the virtual staff are performing at their highest potential. Performs audits and oversees channel volumes to ensure service level , KPI goals and quality is met. This role promotes growth by coaching and mentoring core group of staff. Will assist and support integration, implementation, and oversight of new projects and service lines within channels.
FUNCTIONS:
* Oversee and support all aspects of team strategy, planning and development for support of the channel.
* Leads the planning and implementation phases of new or enhanced products, programs, or pilots.
* Tracks population health outcomes regarding rising-risk and high-risk integrated behavioral health patients.
* Monitor team performance for targeted KPI and/or goals
* Utilize systems and processes tomonitor patient volumes, encounter metrics and staff performance
* Performs required duties while supporting the team with emergent patient care needs.
* Maintain close communications with team to ensure with any guidance or support.
* Establishes effective, two-way communication with interdepartmental staff and leaders as a liaison between operations and clinical teams within the virtual chanels. .
* Remain in close communications with leads, supervisors, managers and clinical leaders for any updates, opportunities and guidance.
* Collaborate with managers and charge nurses to identify opportunities and challenges to improve performance.
* Review metrics and reports to understand, develop, and implement improvements to the team.
* Monitor eCW buckets to ensure they are being answered timely.
Qualifications
JOB EXPERIENCE:
* 5+ years and/or supervisory experience.
* Medical Assistant / Phlebotomy
OTHER KNOWLEDGE:
* ECW experience preferred.
* Telehealth experience preferred.
Lead Agent (OPERATIONS)
Agent Job 25 miles from Homestead
Summary/Objective Assist the Supervisor on the overall performance of the staff, such as security agents, wheelchair agents, skycaps and porters. Making sure the operation have the necessary personnel to provide the services. Monitor services requested from the airlines.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Monitor the timely and satisfactory completion of work assignments in accordance with Company and Client policies and procedures.
Review daily schedules and assign breaks when is needed.
Have all the necessary information for the flights, arrival and departure times and services requested.
Ensure all employees follow security procedures for each entity, such as TSA, CBP and any other airport entity where MGS operates.
Follow up on client's request (airlines and passengers).
Report to the supervisor any issue related to the staff, such as tardiness, absenteeism, performance, conduct or work related accidents and incidents.
Conducting of on-the-job training.
Make sure all the wheelchairs are account for and placed at the assigned location.
Competencies
Teamwork Orientation
Stress Management/Composure
Ethical Conduct
Good Communication
Customer Service
Leadership
Supervisory Responsibility
This position leads the team of wheelchair agents and porters.
Work Environment
This job operates in a professional airport environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
This position is very active and requires standing, walking, seating and driving. The employee occasionally lift and/or move up to 70 pounds or more.
Position Type and Expected Hours of Work
This is a full-time or part-time position. Shifts could change at any time.
Travel
No travel is expected for this position.
Required Education and Experience
High school diploma or GED.
1- 2 years' experience in customer service at airport or similar entities.
Additional Eligibility Qualifications
Pass a background check and drug test
Computer literacy in MS Office packages such as Word, Excel and Outlook.
Must be able to read, write and speak English.
Maintain a relationship with both employees and clients
Supervisors must have a good working knowledge of management practices and principles so they can efficiently perform his job.
The job requires someone with critical thinking skills who can quickly observe a situation and make the appropriate response.
Security Clearance (if applicable)
Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
PM Hospitality Reservations Agent, Luxury Lifestyle Call Center
Agent Job 27 miles from Homestead
From our dazzling location in the heart of Miami, Ennismore offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our Team as a Reservations Agent at our Luxury and Lifestyle Call Center!
Job Description
Job Purpose:
Under the guidance of the Call Center Manager, the Reservations Agent is responsible for answering all telephone inquiries with regard to the room, F&B, Nightlife, Spa, and information for the hotel. The agent is to answer all inquiries in a professional, courteous, and efficient manner and attempt to secure a guaranteed reservation whenever possible.
Duties & Functions:
Answer all phone calls promptly and in a courteous manner.
Be knowledgeable of current rates, marketing specials, resort operations, and other information necessary to answer guest inquiries.
Know the layout of the hotels including all room types, suites, and meeting rooms.
Have a complete working knowledge of the reservation functions in the Call Center.
Be aware at all times of the selling status of the hotels.
Have a complete knowledge of our special rates and packages and know which benefits are included in each.
Secure all required information from the guest when making a reservation.
Understand and follow the reservation policy pertaining to guarantees, cancellations, and no- shows and communicate them clearly to each guest.
Follow up on any guest requests to ensure satisfaction in a friendly and professional manner.
Process all advance deposits on future reservations and post each deposit to the guest's reservation.
Balance and run necessary reports daily.
Handle daily correspondence; respond to inquiries and make reservations as needed, maintain correspondence files, and mail out brochures as requested.
Be aware of and adhere to the rules and regulations of the Call Center.
Participate in departmental meetings assisting in the development of daily operations and the overall Call Center and related areas.
Create and maintain positive relationships with all departments within the hotels and know how they relate to the Call Center.
Be knowledgeable of all Food and beverage venues, operations, events, specials, hours of operations, and any other relevant information to process reservations/bookings and answer all inquiries.
Where applicable, be knowledgeable of the spa including basic service treatments, rates, and any other information necessary to answer guest inquiries.
Where applicable, be knowledgeable of Nightlife venues, operations, events, hours of operations, and any other relevant information to process reservations/bookings and answer all inquiries.
Assist with inputting weekend third-party reservations such as Internet and wholesale.
Any other reasonable duties as assigned by the supervisor or manager
We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service
ADDITIONAL RESPONSIBILITIES
Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions, and provide accurate information.
Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for the team and other team members. Interact with other department personnel and venue staff as needed.
Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
SUPPORTIVE FUNCTIONS
In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
Attend mandatory meetings including divisional meetings, staff meetings, etc.
Participate in community events and ensure corporate social responsibility goals of the company are met.
Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table, and any departmental-specific systems used.
Keep the work area clean and organized.
Ensure confidential documents are kept in a secured area.
When disposing of confidential documents that contain any personally identifiable information, they must be shredded or pulverized.
Complete other duties as assigned by the Department Head.
Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.
Ensure compliance with The company's policies and procedures.
OTHER DUTIES
Assimilate into The company's culture through understanding, supporting and participating in all The company elements. Demonstrate working knowledge of the service standards.
Regular attendance in conformance with the standards, which may be established by The company from time to time, is essential to the successful performance of this position.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.
GROOMING/UNIFORMS
All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.
OTHER
Additional language ability preferred.
Qualifications
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
High School Diploma or equivalent required. Bachelor's Degree preferred
Minimum one year experience in front desk operations, or other related guest-facing role, and/or one year experience in direct sales, service, or retail trade; OR, an equivalent combination of education and experience. Preferably in an upscale or lifestyle brand hotel
An intermediate to proficient understanding of Computer systems such as Opera, GoConcierge, HotSOS, Microsoft Word, Excel & Outlook is preferred
Enter and locate work-related information using computers and/or point-of-sale systems
Ability to spend extended lengths of time viewing a computer screen
Possess a gracious, friendly, and fun demeanor
Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail
Maintain positive and productive working relationships with other employees and departments
Ability to work independently and to partner with others to promote an environment of teamwork
Must be able to stand or walk a minimum eight-hour shift.
Must be observant and quick to respond to various situations while also multitasking and handling stressful situations.
Must be able to twist, tow (push or pull), reach, bend climb, and carry objects as necessary.
Must have excellent communication skills and be able to read, write, speak and understand English.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Reservationist
Agent Job 27 miles from Homestead
RDG introduces its first restaurant-concept brand, MILA, which offers guests a culinary journey through exquisite MediterrAsian cuisine, opened in January 2020 in Miami Beach. Combining genuine hospitality, fine dining, and a sophisticated nightlife atmosphere, MILA has quickly become a premier destination within Miami's upscale social scene.
At RDG, we are a collective of individuals dedicated to excellence and the art of sensory engagement. We embrace the rhythms of life and are motivated by the thrill of adventure. Our core principles focus on providing customers with immersive experiences, organic design, and a refined culinary journey.
DREAM IT
MILA has exceeded expectations in its initial two years, achieving remarkable success despite pandemic-related challenges, and securing the #5 spot in The Restaurant Business Top 100 ranking. Building on this success, RDG has expanded into new concepts including AVA MediterrAegean in Winter Park, Florida, CASA NEOS on the Miami River (opened June 2024), and MM, a Membership Community. Upcoming projects include NOORA and Claudie (scheduled for fall 2024), AVA's second location in Coconut Grove (2025), and HONŌ Japanese Steakhouse (2026).
BUILD IT
RDG's distinguished brand portfolio and exclusive membership program aim to create a network of venues and experiences that offer a unique lifestyle to guests and members in Florida. Our goal is to establish RDG as a leader in the luxury restaurant industry in the United States.
GROW IT
RDG has demonstrated rapid growth and is poised for significant economic expansion globally. We are actively exploring national markets such as New York City, Los Angeles, and Las Vegas, and international markets including Paris, London, Dubai, and Mexico City for potential expansion opportunities.
Summary:
As reservation agent you will be managing incoming reservation requests, maintaining an organized reservation system, and provides excellent customer service to guests. Responsibilities include handling inquiries, seating assignments, and coordinating with restaurant staff to optimize guest flow. Strong communication, organizational skills, and previous customer service experience are required.
RESPONSIBILITIES:
Manage incoming reservation requests via phone, email, and online booking platforms.
Maintain an organized reservation system and ensure accurate recording of all bookings.
Provide excellent customer service by assisting guests with inquiries, special requests, and seating preferences.
Coordinate with the restaurant staff to optimize table assignments and ensure efficient seating arrangements.
Handle reservation cancellations and modifications promptly and professionally.
Uphold restaurant policies and procedures regarding reservations and seating arrangements.
Requirements/Qualifications:
Previous experience in a customer service role, preferably in a restaurant or hospitality setting.
Strong communication and interpersonal skills.
Excellent organizational abilities and attention to detail.
Ability to multitask and work efficiently in a fast-paced environment.
Familiarity with reservation management software is a plus.
Flexibility to work varying shifts, including evenings, weekends, and holidays, as needed.
Other Skills and Knowledge:
Strong attention to detail and accuracy in processing reservations.
Collaborative to share an environment with opportunities for interaction with coworkers and supervisors.
Physical Demands And Work Environment:
General office assignments-(typing), which lends itself to repetitive motion.
Sitting in a stationary position for several hours within the day.
Using hands and fingers for typing, clicking, and navigating reservation systems and software.
Lifting or carrying lightweight office materials or equipment as needed.
Reservations Agent
Agent Job 31 miles from Homestead
Property Description
Eden Roc Miami Beach, an iconic oceanfront resort nestled in the heart of Miami Beach, Florida, is looking for talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a legendary property that offers luxury, style, and unparalleled service. With positions available in front desk, housekeeping, food and beverage, spa, and more, there are abundant opportunities for career growth and advancement. Our resort boasts breathtaking ocean views, lavish amenities, and a vibrant atmosphere, creating an exciting and dynamic work environment. As a member of the Eden Roc Miami Beach team, you'll have the chance to provide exceptional service to our esteemed guests, work in a collaborative and inclusive team, and be a part of a renowned hospitality brand. Join us in creating unforgettable experiences for our guests and become a valued member of our team at Eden Roc Miami Beach!
Overview
We are looking for a Reservations Agent to join our dynamic team! As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us. The ideal candidate is energetic, passionate about hospitality, and possesses exceptional communication and organizational skills. You must have a positive attitude, be detail-oriented, and have the ability to multitask in a fast-paced environment. If you're looking for an opportunity to showcase your talent and grow with a leading company in the hospitality industry, we invite you to apply today!
Qualifications
High school diploma or equivalent
Previous experience in hospitality or customer service preferred
Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment
Excellent organizational skills and attention to detail
Basic computer skills and experience with reservation software
Ability to work flexible hours, including weekends and holidays
Positive attitude and willingness to learn and grow in the role
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Multiple Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
Free Maintenance Medications
Pet Insurance
Hotel Discounts
Tuition Reimbursement
Paid Time Off (vacation, sick, bereavement, and Holidays).
401K Match
Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
Reservationist
Agent Job 27 miles from Homestead
RDG introduces its first restaurant-concept brand, MILA, which offers guests a culinary journey through exquisite MediterrAsian cuisine, opened in January 2020 in Miami Beach. Combining genuine hospitality, fine dining, and a sophisticated nightlife atmosphere, MILA has quickly become a premier destination within Miami's upscale social scene.
At RDG, we are a collective of individuals dedicated to excellence and the art of sensory engagement. We embrace the rhythms of life and are motivated by the thrill of adventure. Our core principles focus on providing customers with immersive experiences, organic design, and a refined culinary journey.
DREAM IT
MILA has exceeded expectations in its initial two years, achieving remarkable success despite pandemic-related challenges, and securing the #5 spot in The Restaurant Business Top 100 ranking. Building on this success, RDG has expanded into new concepts including AVA MediterrAegean in Winter Park, Florida, CASA NEOS on the Miami River (opened June 2024), and MM, a Membership Community. Upcoming projects include NOORA and Claudie (scheduled for fall 2024), AVA's second location in Coconut Grove (2025), and HONŌ Japanese Steakhouse (2026).
BUILD IT
RDG's distinguished brand portfolio and exclusive membership program aim to create a network of venues and experiences that offer a unique lifestyle to guests and members in Florida. Our goal is to establish RDG as a leader in the luxury restaurant industry in the United States.
GROW IT
RDG has demonstrated rapid growth and is poised for significant economic expansion globally. We are actively exploring national markets such as New York City, Los Angeles, and Las Vegas, and international markets including Paris, London, Dubai, and Mexico City for potential expansion opportunities.
Summary:
As reservation agent you will be managing incoming reservation requests, maintaining an organized reservation system, and provides excellent customer service to guests. Responsibilities include handling inquiries, seating assignments, and coordinating with restaurant staff to optimize guest flow. Strong communication, organizational skills, and previous customer service experience are required.
RESPONSIBILITIES:
* Manage incoming reservation requests via phone, email, and online booking platforms.
* Maintain an organized reservation system and ensure accurate recording of all bookings.
* Provide excellent customer service by assisting guests with inquiries, special requests, and seating preferences.
* Coordinate with the restaurant staff to optimize table assignments and ensure efficient seating arrangements.
* Handle reservation cancellations and modifications promptly and professionally.
* Uphold restaurant policies and procedures regarding reservations and seating arrangements.
Requirements/Qualifications:
* Previous experience in a customer service role, preferably in a restaurant or hospitality setting.
* Strong communication and interpersonal skills.
* Excellent organizational abilities and attention to detail.
* Ability to multitask and work efficiently in a fast-paced environment.
* Familiarity with reservation management software is a plus.
* Flexibility to work varying shifts, including evenings, weekends, and holidays, as needed.
Other Skills and Knowledge:
* Strong attention to detail and accuracy in processing reservations.
* Collaborative to share an environment with opportunities for interaction with coworkers and supervisors.
Physical Demands And Work Environment:
* General office assignments-(typing), which lends itself to repetitive motion.
* Sitting in a stationary position for several hours within the day.
* Using hands and fingers for typing, clicking, and navigating reservation systems and software.
* Lifting or carrying lightweight office materials or equipment as needed.
Reservations Agent
Agent Job 31 miles from Homestead
Reservations Agent Department: Sales & Marketing The Reservations Agent will handle all incoming calls with efficiency and professionalism, be able to make reservations, and cancellations, and answer questions on rates, hotel facilities, services, and special promotions.
Job Specifications
Qualifications
Minimum 1-year experience in Reservations, Sales, or Front Office experience at a comparable quality property preferred
Must speak English fluently. Bilingual Spanish, Portuguese, and French preferred
Knowledge of Opera a plus
General knowledge of hotel departments preferred
Excellent communication skills - oral and written
Excellent communication skills, including the ability to speak, read and write fluently in English. Being Bi-lingual is a plus.
Excellent guest service skills; Strong Customer Service background.
Ability to work a flexible schedule to include weekends and holidays
Job Duties
Job Specific
Answer all phone calls routed to the reservation department and assist the caller using proper phone technique.
Use proper selling techniques and maintain the utmost professionalism while personalizing each call.
Process all reservation requests, including changes and cancellations, by phone, fax, or other channels.
Determine caller's needs through active listening and using probing questions to satisfy and sell to those needs.
Must maintain a basic knowledge of revenue management techniques and must realize their impact.
Assist with monitoring room inventory when Revenue Manager is not present.
Run arrival reports from all channels and ensures all reservations have been entered correctly.
File and organize all paperwork.
Work closely with Front Office and Sales Department.
General
Promotes and applies teamwork skills at all times.
Notifies appropriate individuals promptly and fully of problems and/or unusual matters of significance.
Is polite, friendly, and helpful to guests, management, and fellow Team Members
Executes emergency procedures in accordance with hotel standards.
Complies with required safety regulations and procedures.
Attends appropriate hotel meetings and training sessions.
Maintains cleanliness and excellent condition of equipment and work area.
Complies with hotel standards, policies, and rules.
Recycles whenever possible.
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards
Within the first 30 days must be able to perform to standard all activities on the New Hire Training Checklist.
Booking Agent (US)
Agent Job 27 miles from Homestead
Job Outline
Working under the supervision of the Director to successfully represent talent and maximize revenue from commercial activity.
Be a brand ambassador for MN2S
Demonstrate all the core values of the company on a day-to-day basis in all activities
Represent talent and act in their best interests
Work on behalf of buyers to secure talent suited to their needs
Procure opportunities, negotiate terms and confirm commercial engagements in a range of different areas (live touring, festival appearances, brand activity and more) to the satisfaction of both buyers and talent
Achieve or exceed set monthly revenue targets
Build up a talent's fees and meet pre-agreed objectives
Proactively develop talent and build up a valuable and diverse personal roster
Constantly source valuable new clients, build strong relationships and - adhering to all data regulations - add client information to the company's CRM system
Record and track all leads in the company's CRM system
Work with other members of the team to achieve common goals
Liaise with the Digital Marketing department to promote talent availability and latest news
Regularly meet new and existing clients
Attend events to network, grow client base and strengthen relationships
MN2S may vary the duties and responsibilities at any time and from time to time according to the needs of the business
Selection Criteria:
Successful previous experience (at least 1 year) as a Booking Agent consistently meeting or exceeding targets
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the business
Highly motivated with a drive to succeed and a passion for talent representation and the agency business
Target driven
Strong team player
Entrepreneurial spirit
Strong business sense and industry expertise
Excellent listening, negotiation and presentation skills
Excellent time management skills and ability to multi-task and prioritise work
Attention to detail and problem solving skills
Excellent written and verbal communication skills
Strong work ethic and the ability to work well under pressure and long hours
Strong organisational and planning skills in a fast-paced environment
Confident with a good sense of humour