Customer Service Representative
Agent Job In Piscataway, NJ
Official Title
Support Representative
The Support Representative is the primary interface between Humanscale and our internal and external customers. The Support Representative is responsible for providing timely and accurate support in servicing Humanscale products on tasks, including (but not limited to) order entry, product return, warranty claim processing, issue resolution, and escalation of orders. A Support Representative is expected to identify process gaps, provide improvement ideas, and contribute to a positive team environment while adhering to Humanscale policies and established goals and metrics.
Responsibilities
Support requests for booked and shipped and invoiced orders, including order changes and cancellations; escalations; delivery issues and product support for newly delivered shipments, heavy inbound phone responsibilities
*eCommerce team only
Support requests for various sales channels, which may include but not limited to, Commercial sales, Retail, and eCommerce
Maintain acceptable performance levels based on quarterly goals and comply with all Humanscale policies
Provide prompt and efficient service to Humanscale customers & team members including the appropriate escalation of issues
Possess a detailed understanding of pricing structures, products, warranty terms and all departmental processes and procedures
Collaborate with other departments to resolve customer issues
Demonstrate system expertise with order management systems to better serve customers
Maintain a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues
Contribute to a positive team environment
Qualifications
Proficient in the English language; bi-lingual Spanish a plus
High School diploma or equivalent required; bachelor's degree preferred
Demonstrated desire to expand skills into new areas
Business acumen in areas of customer service, e-commerce, retail, logistics or sales support is advantageous
Demonstrate effective, clear, and professional written and oral communication.
Quick learner and problem solver; able to seek out solutions autonomously
Able to decipher ambiguous situations and identify the proper path
Strong organization, prioritization and time management skills, with a high degree of flexibility and willingness to take on additional tasks as assigned by a supervisor or manager.
Proven ability to work cross-functionally to accomplish goals
Experience in the manufacturing industry is preferred
COMPUTER SKILLS:
Proficiency with MS Office
Experience with Infor and Freshdesk preferred
WHAT WE OFFER:
Competitive base
Medical Benefits (Medical, Dental, Vision)
HSA, FSA, Commuter Benefits
Medical Discounts
Ancillary Benefits
Accident, Critical Illness, Hospital Insurance
Voluntary, Spouse, and Child Life Insurance
Pet Insurance
Employee Discount Programs
401k matching
Paid time off (including 15 PTO days and 10 holidays)
Company Overview:
Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. We have a focus on sustainability with 70% of our products currently certified as having a Net Positive impact on the environment. Our award-winning office products - seating, sit/stand desks, technology support and lighting - have led the industry in performance and simplicity for over 40 years.
Humanscale is an Equal Opportunity Employer (Disabled/Veteran)
Client Services Representative
Agent Job In Port Reading, NJ
Nasco Stone & Tile is currently seeking an exceptional Senior Client Services Representative to join our Port Reading, NJ onsite team! As a Customer Service Representative, we need someone who is ready to provide a variety of support to our sales team and clients.
Responsibilities
● Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check, and transportation management in a call center environment.
● Address customer inquiries and order issues from order entry to order delivery.
● Participates in special projects and performs additional duties as required.
Qualifications
● 3 years of customer service experience preferred.
● Focus on customer account management preferred.
Competencies
● Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required.
● Ability to demonstrate strong organizational and problem-solving skills required.
● Ability to demonstrate strong interpersonal relationship-building skills.
● Must have a moderate level of computer skills in Word and Excel.
● Must be detail-oriented with the ability to multitask, manage priorities, and manage time effectively.
● Ability to work in a fast-paced environment.
Benefits
● 401K with company Match
● Health Insurance
● Paid Vacation
Company
Nasco is a multi-generational family owned and operated business importing and supplying natural stone from all over the world for over 50 years. We specialize in supplying directly to large-scale commercial as well distributors around the country through our architectural and design community. We have a NYC Flagship Showroom as well as a Corporate Headquarters and showroom in New Jersey where we stock 5,000,000 SF of stone and tile. **********************
Customer Service Rep I
Agent Job In Cinnaminson, NJ
Job Purpose:
Assist and support SBI Sales Team with order to cash responsibilities. Provide resolution for internal and external customers on issues including but not limited to order entry, billing, ERP data maintenance, payment processing, cash collection and organization of critical information that supports internal and external reporting requirements in an efficient manner.
Job Summary:
This position reports to the Customer Service Supervisor and is part of the Finance team. The ideal candidate must exhibit attention to detail, manage well in a fast-paced environment, execute sound decision making and prioritization on a daily basis.
Responsibilities:
Executes shared order management responsibility tasks on a daily basis such as:
order entry
billing
customer required form support for sales
ERP data maintenance
payment processing
rental order management tasks
logistics support as needed
Manages customer inquiries.
Reviews orders for accuracy in all fields and resolves discrepancies with relevant parties.
Sound decision making regarding prioritization of tasks for the most efficient and effective use of time and equipment to accomplish team goals.
Identify and recommend efficiency improvements, cost reductions and profit improvement initiatives.
Perform any other special projects or assignments in a timely and accurate manner, as assigned.
Daily phone reception support. Occasional front desk reception coverage.
Performs other duties as assigned.
Support the ISO 9001 Quality Management System and the Sea Box Quality Policy calling for self-inspection of your work product.
Must be able to fulfill essential job functions in a consistent state of alertness and safe manner.
Accident prevention actively identify, correct and/or report safety hazards to prevent accidents.
Why work for Sea Box?
Competitive salary
401k employer match
Paid Time Off and holidays
Medical/Dental/Group Life Insurance
Quarterly safety incentive bonus when goals are met
Strong company growth with emphasis on employee advancement
Long list of unusual benefits, including birthday breakfast with CEO, turkey for Thanksgiving and many others
Requirements:
Education: High school diploma or equivalent.
Location: This position is onsite (non-remote) at the Company's corporate headquarters in Cinnaminson, NJ. This position may occasionally require working overtime and/or working outside of the Company's normal 8:30am 5:30pm hours of operation.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER COMMITTED TO HIRING A DIVERSE
WORKFORCE. EOE/Minorities/Females/Veterans/Disability
PI7fac34***********2-36582209
Customer Service Representative
Agent Job In Voorhees, NJ
THE COMPANY
Trinity Packaging Supply is the first company to leverage proprietary software to connect over 300 distribution and manufacturing centers across North America to provide businesses with packaging's largest catalog (over 80,000 custom and stock packaging supplies) - offered at low prices with next-day delivery.
Since 2010, Trinity has been the wholesale source of pallets and packaging supplies for manufacturers, retailers, and logistics companies across North America. We have a mindset of innovation, harnessing the power of state-of-the-art technology and our growing network of manufacturing and distribution partnerships to change how businesses think about packaging supplies.
After sustained hyper-growth, doubling revenue every two years, we are scaling our team and applying our dropship expertise to a new e-commerce platform. Similar to how Airbnb changed hospitality and Uber changed transportation, this will change the packaging industry forever.
THE CULTURE
At Trinity Packaging Supply, everyone is driven to win and do whatever is necessary to help push the company to new heights. The culture is about rising the tide that will lift all boats and growing the company into something greater. We believe each team member delivers unique value, and together we are a force for positive change in the world. Not only do we save our customers money, but we also have a lot of fun doing it. We walk the talk and have the awards to prove it.
PACKAGING'S LARGEST CATALOG A First-of-its-kind, Tech-forward Approach
“We have a fully online e-commerce packaging supply solution for businesses that will involve mastering the dropship platform and automating the brokerage model in a way that will empower clients with the best pricing, instant access to information, next-day shipping, and more.” - Anthony Magaraci, Founder/CEO
THE OPPORTUNITY
This is a once-in-a-lifetime opportunity to work for a company that is disrupting an entire industry and play a key role in that success. As a bonus, Trinity is also one of Inc. Magazine's Best Workplaces in America (four-time winner!). The culture at Trinity Packaging Supply puts the team first which has directly contributed to the company's growth.
Our authenticity and confidence are part of what makes the creative minds behind Trinity continue to innovate, serve, and connect with the real people behind the businesses we serve.
RESPONSIBILITIES
Process purchase orders according to customer requirements and inventory requirements in the ERP system
Obtain order confirmations from suppliers and communicate to the customer
Work closely with the order fulfillment specialist to obtain tracking information and updated ETAs
Manage day-to-day activities for all orders, including communication with suppliers, customers, customer service, and supply chain teams as needed to ensure smooth order fulfillment
Provide daily support for customers including operations, accounting, and other departments as needed
Serve as a resource for customers for new products, services, and communication
Resolve order problems in a timely manner and escalate as needed
Proactively and regularly meet with Relationship Development Specialists to communicate updates on orders, trends, issues, etc.
Have a continuous improvement mindset by recommending and implementing more efficient, effective work processes
Solve discrepancies in invoicing with accounting, vendors, and customers
Understand the needs of the customers and ensure that they are properly met by required deadlines
Knowledge of ERP systems is a plus: Netsuite, Coupa, and have the ability to process orders and provide support and improvement as needed
Responsible for training new colleagues on policies and procedures
Forecast the needs of the customer based on order patterns and communicate to the internal team
Responsible for coordination and communication of regional and national customers
Be proactive and manage customer expectations
Develop knowledge of suppliers' and customer needs and bring solutions that meet customer requirements
Strong problem-solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analysis
Manage projects with minimal oversight
Provide tracking of project activity, progress information, and guidance to customers
Coordinate closely with other departments for continuity and overall program effectiveness
Utilize established policies, procedures, systems, and tools to ensure the maximum contribution
Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company
QUALIFICATIONS & REQUIREMENTS
Minimum 3 years of experience in Customer Service related roles
Proficiency in Microsoft Office (Word and Excel) and Google Docs
Experience with Enterprise Resource Planning (ERP) systems
Proficiency with common customer success and customer relationship management software, such as Hubspot
Creative and swift problem-solving skills
Excellent verbal and written communication skills, organizational skills, time management, and attention to detail
Ability to work independently with minimal supervision and manage multiple, often competing, priorities
Bachelor's Degree preferred, but not required
An associate degree is required
BENEFITS & PERKS
Trinity Packaging Supply is a four-time winner of Inc. Best Workplaces because we put our team first. It's a "work hard, play hard" type of environment. A few of the employee perks that make us award-winning include:
Medical, Dental, and Vision Insurance
Vacation, Sick & Holidays
401k with employer 3% contribution
Group term life insurance
Voluntary life insurance and voluntary Short-Term Disability plan
Office game areas
Free snacks and drinks
Gym membership
Compensation Range
A base salary of $50,000 - $60,000. The compensation reflects the Company's reasonable expectation at the time of posting. We consider a number of factors when making individual compensation decisions including, but not limited to, skill sets, experience and training, and other business needs.
Customer Service Representative
Agent Job In Lakewood, NJ
As a Customer Service Representative, you are an energetic, self-motivated individual who is well-versed in a Manufacturing environment and has a flawless reputation for putting the customer first. The primary mission of our Customer Service Representative is to provide top-notch support to our customers as well as our global sales team to help achieve our Company's revenue targets.
Key Responsibilities:
Deliver an exceptional customer experience.
Use excellent verbal and written skills to communicate effectively with customers, partners, and colleagues.
Process order entry accurately and efficiently with keen attention to details as per our ISO compliancy requirements.
Process invoices and prepare select documents for Shipping as needed.
Collaborate with other departments to ensure orders are fulfilled on time and notify customers in advance if orders will be late.
Participate in weekly Sales and Ops meetings.
Input Cases in CRM for assigned accounts as needed.
Maintain Contacts in CRM; manage emails and quotes in Accounts as required.
Reconcile daily and weekly Sales, Orders and Order Book spreadsheets for reports as needed.
Be cross trained within the Customer Service Team to provide support for other team members in their absence.
Perform other duties as assigned by Management.
Key Qualities and Skills:
Empathy, Respectful, Team Player. As a Customer Service Representative, you work well within an inclusive and diverse team culture as well as with an international customer base. You get along with different personalities and approach situations with a mindful perspective and a high level of professionalism.
Adaptability, Determination. You adapt to change, embrace new challenges, and manage the unexpected with confidence and poise.
Effective communicator. Customers, partners, and colleagues fully understand the information, situation, or ideas that you convey. You always use clear and positive language.
Organized, Attention to Detail, Follow Up. You manage time effectively in a well-organized manner and workspace. You keep commitments and are driven to succeed with great attention to the smallest details and follow-up skills that impress our customers.
Problem Solver. Ultimately, the responsibility of a Customer Service Representative is to create an alliance with each customer and to be an advocate for them before, during and after the order fulfillment process. The CSR will provide customers with answers but will also proactively ask key questions to understand issues with a clear focus on a resolution. This includes offering ideas to prevent issues from reoccurrence.
Qualifications:
1-3 years of B2B Customer Service or Administrative experience required.
Basic proficiency in MS Excel.
ERP experience, Sage 100 preferred, will train.
CRM experience, MS Dynamics preferred, will train.
Some college preferred.
Work Hours:
This role requires 4 days a week onsite in Lakewood, NJ - local or (reasonable) commute only.
No out of state applicants.
Typical Hours are 8:30am - 5:00pm
Customer Service Representative
Agent Job In Burlington, NJ
AMCO Proteins has an exciting opportunity for an organized, detailed oriented Customer Service Representative that possesses a high sense of urgency. This is an excellent opportunity for someone that enjoys building relationships with and providing high-end customer service to customers.
AMCO Proteins has been processing dairy proteins for over 60 years. Our service-oriented approach and quality focus has made us a leader in the food, beverage, and nutrition markets.
Position Summary:
As a Customer Service Representative (CSR) you will be responsible for building and maintaining strong, long-term relationships with customers. This role focuses on understanding customer needs, ensuring satisfaction, and driving customer retention. The CSR will be the primary point of contact for an existing book of business, managing their accounts, resolving issues, and ensuring high level customer service.
Essential Job Functions:
· Responsible for the management and retention of assigned customer accounts.
· Develop and maintain strong relationships with customers via a touch point program as a means of proactively servicing and retaining the business.
· Review, enter, confirm, and release customer orders in accordance with company policies.
· Oversee order management to ensure on-time order fulfilment.
· Manage customer communications regarding shipments, delays, or other operational updates.
· Generate customer/order specific documents for both domestic and international shipments.
· Collaborate with internal teams (e.g., sales, finance, logistics) to ensure customer requirements are met and issues/inquiries are resolved in a timely fashion.
· Responsible for completing, maintaining, and providing monthly sales forecast.
· Manage the onboarding process for new customers.
· Support the Business Development Managers.
· Daily use of CRM and ERP systems for customer management.
Requirements:
· College degree.
· Proven experience in customer relationship management, account management, or a related role.
· Experience managing 50+ accounts.
· Team collaboration and coordination across departments.
· Exceptional organizational and communication skills.
· Adherence to our 24-hour internal and external response time.
Benefits:
· Competitive base salary
· Comprehensive benefits (Full medical, dental, 401k, Paid Time Off)
Customer Service Representative
Agent Job In Princeton, NJ
Source One is a consulting services company and we're currently looking for the following individual to work as a consultant with our direct client, a global financial media publication company in Princeton, NJ. This is a Hybrid role see details below.
Candidates must be local to New Jersey with the ability to work onsite in Princeton 1-3 days per week.
Title: Customer Service Representative
Location: Princeton, NJ
Hybrid (Wednesday On-Site) see details below.
Contract Duration: 6 months, with likely extension
W2 Rate: $22.00 hourly
KEY RESPONSIBILITIES:
Provide high-level telephone, email, and web chat support for the clients suite of B2B products; including Factiva, Risk & Compliance, and Newswires. Answer global customer queries concerning content/data, product navigation, billing/account administration, and more. Provide professional-level support to retain client customers and increase customer loyalty. Strong ability to multitask, prioritize, and enthusiastically resolve customers' concerns while consistently providing superior levels of customer service. Ensure all relevant procedures are followed from beginning to resolution. Ensure all key performance indicators and service levels are met.
Actively seek out opportunities for self-improvement, and participate in new product and procedural training. Work with other client departments to ensure escalated issues are handled efficiently and correctly.
Qualifications
**This position is currently Hybrid with one day a week (Wednesday) in the Princeton office, which can increase with business needs.
**Once candidate can work independently, shifts can vary: 8-4, 9-5, 11-7, and 12-8 (7 hour shifts/35 hours per week)
**There is a 4 week training 9:00 AM - 5:00 PM
The position resides in the Customer Service Team, reporting to the Customer Service Supervisor. We are currently looking for a Customer Service Associate. Someone who has a passion for helping people and truly has a can-do attitude. We are offering a career with a recognized leader in the world of global news and business information. This is an opportunity to be a part of a multinational organization that focuses on its people. *** is searching for candidates who want to work within our Global Customer Service team to learn and grow from this position.
REQUIRED QUALIFICATIONS:
Fluent in English, for both written and verbal communication
Commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions
Ability to listen, empathize, and effectively handle challenging customer inquiries in a professional and pleasant manner
Ability to maintain a positive attitude in an often busy and stressful environment
Ability to understand new technical systems and applications quickly
Attention to detail and the ability to multitask, prioritize, and meet deadlines
Positive outlook on change and flexible approach to team-based work environment and structure
Ability to follow a large set of procedural guidelines and to be independently resourceful when investigating/researching complex customer queries
PREFERRED QUALIFICATIONS:
Experience in a contact center and/or customer service environment
DESIRED QUALIFICATIONS:
Salesforce experience a plus
Desire to grow within the company
College degree desired
Previous research experience desired
Customer Service Representative (On-Site) - NJ
Agent Job In Piscataway, NJ
This is an On-Site role in our Piscataway, NJ location.
About Us:
Team Beans/Forever Collectibles, LLC (FOCO) is a worldwide leading manufacturer of sports and entertainment merchandise, including products ranging from collectibles and novelty items to promotional memorabilia. With all the major sports licenses at our fingertips, along with a powerful infrastructure and broad variety of products, our company is reaching new heights every day. The success of FOCO's expansion is directly related to our ability to bring fresh designs and manufacturing techniques to categories in need of innovation. We are constantly searching for dedicated and driven professionals to join and help grow our team!
Job Summary:
We are seeking an passionate sports fan and motivated Onsite Customer Service Representative to join the FOCO team and provide an unforgettable experience for all our customers. In this role, you will provide outstanding support to fans around the world, ensuring their inquiries and issues are resolved promptly and effectively. Your ability to connect with customers and represent our brand values will play a crucial role in maintaining our reputation for excellence.
Key Responsibilities:
Customer Support: Assist customers with inquiries via chat, email, and phone, addressing questions about products, orders, and policies via Zendesk and ensure tickets are answered on-time and with excellent customer service.
Problem Resolution: Handle customer complaints and issues with empathy, working to resolve them swiftly and efficiently to ensure customer satisfaction.
Product Knowledge: Maintain a strong understanding of our product line to provide accurate information and recommendations to customers.
Order Management: Process orders, returns, and exchanges in a timely manner, ensuring all transactions are accurately recorded and communicated to the customer.
Feedback Collection: Gather customer feedback to help improve our services and product offerings and communicate insights to the management team.
Team Collaboration: Work closely with other departments, such as sales and logistics, to ensure a seamless customer experience.
Brand Representation: Uphold the company's values and mission in every customer interaction, promoting a positive and professional image of the brand.
Qualifications:
2+ years of customer service experience
Experience with Zendesk and Shopify is REQUIRED.
High school diploma or equivalent
Fluency in English
Strong communication skills, both verbal and written.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Proficient in using customer service software and Microsoft Office Suite.
Passion for sports and a good understanding of our product offerings is a plus.
Must be able to pass a background check.
Flexibility to work various shifts, including weekends and holidays.
Show up for work!
Come on time and be committed to be your best.
What We Offer:
Competitive salary and benefits package.
Opportunity to work in a vibrant, sports-focused environment.
Climate Controlled office setting.
Career growth and development opportunities.
Employee discounts on our products.
A supportive team culture that values collaboration and innovation.
Tryouts are open at FOCO! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.
Insurance Agent
Agent Job In Cherry Hill, NJ
If you're looking for an exciting opportunity where you can change people's lives and achieve financial success as an independent insurance agent, you've come to the right place. Becoming an independent insurance agent with HealthMarkets is an opportunity unlike any other. HealthMarkets offers agents the resources and support they need to grow their businesses and succeed in the industry, all while making a difference in people's lives.
And who are we? HealthMarkets is a technology-enabled health insurance agency delivering high-touch, customized health and supplemental insurance solutions to individuals, families and small businesses. Millions of Americans depend on us to help explore their insurance coverage options - and we're looking for independent insurance agents like you to help us continue that mission.
So, whether you're an experienced insurance agent looking for your next opportunity or are just starting out and looking for an opportunity to demonstrate your talents, HealthMarkets is the career move that can help change your life.
Job description
If you're an insurance agent with 4-5 years of experience, we want you. As an independent contractor licensed insurance agent with HealthMarkets, you'll be collaborating with one of the largest independent health insurance agencies in the US. You'll have the opportunity to grow a flourishing business, all while making a difference in people's lives.
Not only that, but HealthMarkets will offer you the resources you need to succeed. We'll give you access to leads, quoting tools, training resources, and more so you can focus on what you do best: selling. Contact us today and succeed on your terms with HealthMarkets.
48640-HM-0622
Customer Service Representative
Agent Job In Cranbury, NJ
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities
Communicate with customers via phone, email and chat
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms
Qualifications
At least 1 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
Customer Service Representative
Agent Job In Woodbridge, NJ
Are you ready to embark on a rewarding career journey? At Plymouth Rock, we pride ourselves on fostering a dynamic and supportive service center environment where professionalism and teamwork are highly valued. If you're the kind of person who enjoys solving problems and helping others when they need it, this could be a great opportunity to start your career at Plymouth Rock!
We're currently seeking passionate individuals to join our team as Customer Service Representatives, where you'll play a pivotal role in providing exceptional service to our valued customers, agents, and partners. As a Customer Care Representative, you'll be at the forefront of our customer interactions, handling inbound calls with efficiency and professionalism.
Essential Functions and Responsibilities
Answer inquiries via phone, email and texting regarding policies, coverages, and premiums with confidence and accuracy.
Ensure first call resolution, making the customer experience as seamless as possible.
Develop and maintain comprehensive product knowledge across all three lines of insurance (Auto, Homeowner, and Umbrella).
Cultivate strong relationships with our agents and partners, contributing to our collaborative work environment.
Utilize your analytical and decision-making skills to address policy changes and corrections effectively.
Exceed customer and agent expectations by delivering top-notch service through positive interactions and extensive product expertise.
The ability to work a flexible schedule is a critical aspect of this position. Hours for this position are shifts between: 8:00am-7:00pm Monday - Friday and 10:00am-3:00pm every third Saturday.
Qualifications and Education
Strong interpersonal, communication, and organizational skills.
Analytical mindset with good decision-making abilities.
Proficiency in computer skills and data entry.
High motivation to take ownership and follow up on tasks.
Flexibility to adapt to a fast-paced, changing environment.
Ability to work weekdays and rotational Saturdays.
High school diploma required, college degree is a plus!
Spanish language proficiency is a plus!
What We Offer
A supportive and empowering work environment where your contributions are valued.
Opportunities for growth and development.
Competitive compensation and comprehensive benefits package.
4 Weeks of Paid Time Off.
Paid Training, Licensing, and additional certifications.
Tuition and Wellness Reimbursement programs.
About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”
Bilingual Sales Representative
Agent Job In Princeton Junction, NJ
Bilingual Sales Representative, Equipment Sales Group
Company Overview: International Process Plants (IPP) is an international seller and buyer of industrial plants and equipment in the petrochemical, chemicals, and pharmaceutical and their collective related downstream and upstream industries.
At IPP, our employees and our culture are just as important to the company as serving our customers. We believe our employees are the key to our success. We pride ourselves in hiring the highest quality people, placing emphasis on performance, ethics, integrity and respect that has resulted in our earning market leadership status since our founding in 1978.
Position Summary: We are seeking a bilingual Sales Representative to join our Equipment Sales Team in support of the LATAM market! In this role, you will work directly with Senior Sales Managers in the Equipment Sales Group to resolve customer questions in a timely manner, and offer solutions to drive company revenue using a consultative approach. The ideal candidate will have mechanical knowledge or curiosity and a strong understanding of manufacturing processes. No cold calling is required.
Position Purpose: To expand our equipment sales to respond to increasing demand for second-hand used and rebuilt process equipment and process systems across our focus industries. The goal is to differentiate IPP's offerings from our competition with our high level of service and dependability and broad inventory to develop ongoing, profitable relationships with customers, and promote our company brand.
Responsibilities
Present and sell company products and services to new and existing customers at both engineer and C-suite levels.
Reach agreed-upon sales targets by the deadline.
Resolve customer inquiries and complaints.
Set follow-up meetings and calls to keep customers aware of the latest developments and ensure customer satisfaction.
Develop personalized business plans to maximize customer contact and ensure repeat sales.
Maintain detailed account profiles and prepare sales reports as required.
Attend and participate in company-supported events and industry trade shows.
Enhance professional delivery by continuously increasing product and industry knowledge and interpersonal skills.
Occasionally travel to visit high-value customer sites and other company facilities.
Minimum Qualifications
Fluency in Spanish and English
Willingness to travel to LATAM region for sales meetings on a monthly cadence required.
Previous experience in industrial equipment sales, customer service, or related fields.
Familiarity with CRM platforms (HubSpot preferred).
Ability to build rapport with clients.
Strong phone and negotiation skills.
Strong financial focus, including cognitive skills, problem analysis, decision making, and quantitative analysis.
Ability to assess customer patterns and future needs.
Proficiency with MS Office, Project, Visio, and CRM tools. Internet-based tools and search.
2-year college degree or equivalent preferred.
Highly organized and able to work both independently and on a team.
Preferred Qualifications
Experience with strong understanding of process related industries, or a strong mechanical background.
Thorough knowledge of how medium & large corporations purchase assets.
Proven success in quoting and closing capital equipment sales or similar industry experience.
Other Requirements
Heavy phone and email usage; may be required to make calls to customers within their time zone. A company VoIP phone/cell phone will be provided.
Knowledge of process-related industries or a strong mechanical background is preferred.
Compensation: Salary & Performance Bonus plus a full range of company benefits will be offered to the successful candidate.
About International Process Plants
Since 1978, IPP has been supplying and acquiring process plants, systems, and equipment to the pharmaceutical, specialty chemical, fine chemical, industrial chemical, petrochemical, fertilizer, power generation, and polymer industries. IPP enables sustainable industrial growth by deploying pre-existing complete plants, process systems, and process equipment that are immediately available, at a fraction of the cost and delivery time of brand-new assets. It boasts a global portfolio of 17 complete industrial sites for redevelopment, over 110 complete plants and over 15,000 process systems and major equipment. To learn more about IPP, visit **********************************
Client Services Representative
Agent Job In Marlton, NJ
Client Services / Sales Support Associate (Marlton, NJ)
Harriett Financial Group is seeking a motivated and team-oriented individual to join our energetic financial planning practice.The role will require on-site work in our Marlton, NJ location.
The primary role of the Client Services Associate is to ensure that our clients receive prompt and professional service along with effective problem resolution. Provide administrative and clerical support to financial representatives. This position requires excellent customer service and problem-solving skills so information may be communicated to the Financial Professionals and clients in an efficient and professional manner. Also, requires strong organizational skills and attention to detail.
Responsibilities:
Main point of contact for clients for their service needs including, but not limited to, general account questions, account changes, etc.
Schedule and confirm client appointments.
Prepare and process client paperwork for all transactions along with remedying paperwork not in good order.
Document client interactions via Redtail CRM
Submit correspondence and sales material to compliance for review
Inform financial advisor of client issues of significant concern
Stay apprised on industry and company rules and regulations
Attend the appropriate branch meetings and conferences
Other projects and tasks as assigned
Skills Required:
Ability to develop strong client relationships
Excellent oral and written communication skills
Ability to work independently
Problem solver and critical thinker
Ability to anticipate client and advisor needs
Capable of working under deadlines
Ability to do research to answer questions
Software Used:
Redtail (CRM), Albridge, Broadridge, Investment and Insurance company websites, MS Outlook, Excel
and Word
Knowledge/Experience:
Preferably securities registration with at least 2 years of previous experience in a sales support role
Investment/brokerage operations experience
Customer service experience
Thorough knowledge of mutual funds and retirement plans
Experience with Financial Planning Software highly desired
Series 6 or 7 and 63 registration required. If the candidate does not presently have, will be required to obtain within 6 months of employment.
Customer Service Representative
Agent Job In Edison, NJ
LHH is partnering with a wholesale company in Edison, NJ to hire a permanent Customer Service Representative! This role is IN OFFICE. The qualified candidate will be responsible for working with customers to set them up with the best equipment, assisting with technical support, and resolving issues that arise. The qualified candidate should have prior customer service experience from an ecommerce or technology industry. The hourly rate is $20/hr to start out with the company. Benefits include medical, dental, vision, PTO and 401K.
Tasks Include but Are Not Limited To:
Answer high volume of inbound calls in addition to making outbound phone calls to customers
Respond to emails and chats from customers
Handle post order issues, returns or replacements, and giving delivery statuses
Build relationships with customers to ensure repeat business
Assist customers with trouble shotting and setting up products in addition to navigating the website
Process warranty claims
Investigate chargebacks in Amazon and eBay
Qualifications:
Prior corporate customer service experience, preferably from a technology or ecommerce company; call center experience is a plus
Strong written and verbal communication skills
Extremely technologically savvy
Excellent customer service and relationship building skills
Ability to follow up and anticipate customer needs
Intermediate Excel skills
Knowledge of camera and audio experience a plus
Ability to type a minimum of 65 words per minute
Customer Sales & Service Rep I - Bilingual Preferred (English/Spanish)
Agent Job In Ewing, NJ
SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, andmaintain outdoor spaces - from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies.
At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 800 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together™!
Position Overview
Our Bilingual Customer Sales & Service Representatives (CSSRs) are knowledgeable, energetic and consistently deliver the best overall customer experience. To succeed in this role, you need to be passionate and customer obsessed while serving commercial and residential consumers in the green industry.
What you'll do:
Demonstrate exceptional customer service to all SiteOne customers
Cultivate and manage strong relationships with customers
Assist customers with their questions and needs, either in person, via the phone or through online ordering
Pull and prepare inventory orders for customer pick up or delivery
Proactively identify and capitalize on opportunities to grow sales with current and potential customers
Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance
Assist with merchandising product, managing inventory, and other store tasks while maintaining a safe working environment.
Skills We Are Seeking
Minimum of 1 year experience in a retail or wholesale setting, preferred
Excellent customer service skills
Bilingual Proficiency - candidates who are conversational in English/Spanish are preferred
Nursery/hardscapes experience preferred
Ready and willing to learn and adopt new technologies and ways of working
Ability to think quickly and make sound decisions
Inventory management experience helpful
Must be able to lift a minimum of 50 pounds
High school diploma or equivalent preferred
Perks:
Weekly Paychecks with DailyPay available!
Competitive Compensation
Medical, Dental and Vision plans
Paid Time Off, Paid Holidays
401k with company match
Tuition Reimbursement
Lucrative Associate Referral Program
Company Apparel and Work Boot Vouchers
Opportunity for Advancement
Paid Training and Business Certifications Available
Free Counseling Services/Employee Assistance Program
Life Insurance and Short- and Long-Term Disability Insurance
Product Discounts
Most Branches never work Sundays!
THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION.
SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne-including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination-will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.
Resort Front Desk Agent
Agent Job In Jackson, NJ
The Front Desk Agent is responsible for checking guests in and out of the hotel and providing exceptional service throughout the guests stay. Giving clear communication and assistance to all guest while upholding the Six Flags Standards of guest service.
Job Duties & Responsibilities:
Courteously welcome all guests and provide excellent service to ensure guest satisfaction.
Adhere to house rules, departmental policies, and safety standards.
Communicate clearly with guests and management.
Respond to or channel any guest requests/complaints to the department or proper manager.
Handle guest billing in a responsible and professional manner.
Use problem-solving skills to professionally handle any guest issue, question, or concern.
Communicate with other departments to address requests and concerns from guests.
Provide details and property information for guests stay prior to their arrival.
Operate the Front Desk property management system to make reservations, review stay details, and billing information.
Check-in guests into the computer, establishes credit and give the guest accurate information.
Proper creation and distribution of room keys and staff keys.
Handle phone calls from both in-house guests and public calls.
Ensure transportation needs are being met for shuttling and check in & outs.
Qualifications:
18 years or older.
Must have general computer knowledge.
Ability to work in all weather conditions.
Previous experience with Credit Card Machine and cash handling preferred.
Must be a friendly, outgoing people person with a good attitude and smile.
Previous experience working with the public in a service provider industry preferred.
Must be comfortable answering and transferring calls.
Knowledgeable of hotel property and safari.
Possess ability to multi-task and work in a fast-paced environment.
Possess ability to remain calm and professional in all situations.
Knowledgeable in all hotel, Theme Park, Water Park, and Safari hours of operation & offerings.
Must be able to work mornings, nights, weekends, holidays, and other shifts as necessary.
Drivers license preferred.
Possess ability to remain calm and professional in all situations.
Computer experience including proficiency in Microsoft Office (Word, Excel, Outlook).
Knowledge of Opera software preferred.
Possess organizational skills and attention to detail.
Physical Demands:
Must be able to stand, sit, kneel, walk, or bend for extended periods of time.
Must be able to work weekends, holidays, and other shifts as necessary.
Must be able to lift, carry, pull, move, and transport items up to an average of 50 pounds within reasonable distance to/from cars and rooms.
Must be able to perform tasks safely and adhere to company policy.
May be regularly exposed to wet and/or humid conditions and outdoor weather conditions including extreme cold or heat.
Must be able to get in/step into and out of larger vehicles.
Estimated start date is end of February or early March.
Note:This is not intended to be all inclusive. Associates may perform other related duties as required, meeting the on-going needs of the company.
Six Flags Entertainment Corporation is North Americas largest regional amusement-resort operator with 27 amusement parks, 15 water parks and nine resort properties across 17 states in the U.S., Canada and Mexico. Focused on its purpose of making people happy, Six Flags provides fun, immersive and memorable experiences to millions of guests every year with world-class coasters, themed rides, thrilling water parks, resorts and a portfolio of beloved intellectual property such as Looney Tunes, DC Comics and PEANUTS.
What's in it for you?
Free Food for Memorial Day, Fourth of July and Labor Day
Exclusive Rides parties for all employees.
Scholarship Opportunities
Professional Development
Complimentary tickets
In-Park discounts and more!
Other Functions:All other duties assigned or necessary to support the park as a whole. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate.
Six Flags is an Equal Opportunity Employer and supports a Drug Free Work Place.
Wheelchair Agent
Agent Job In Middletown, PA
Job Details MIDDLETOWN, PADescription
We are Seeking a Wheelchair Agent for our Middletown PA Airport Location with IMMEDIATE OFFERS for qualified candidates!
Job Title: Passenger Service Attendant - Wheelchair Agent/cabin cleaner
PRIMARY DUTIES AND RESPONSIBILITIES:
Transport passengers safely to and from required locations remaining alert to potential hazards which may cause an accident.
Must be able to lift, squat, stoop, push, stand, and bend throughout the course of a shift.
Must be able to lift, carry, and/or hold 75 pounds or more.
KNOWLEDGE, SKILLS, AND ABILITIES:
If over 18 a High School Diploma, GED or equivalent may be required in some locations.
Must have reliable transportation
Must have a reliable telephone number for contact.
Must be able to pass a drug and alcohol test as required (DOT or Non DOT) and submit to random testing requirements.
Hourly Rate of Pay: $14.00 PLUS EXCELLENT TIPS
Insurance Agent
Agent Job In Trenton, NJ
If you're looking for an exciting opportunity where you can change people's lives and achieve financial success as an independent insurance agent, you've come to the right place. Becoming an independent insurance agent with HealthMarkets is an opportunity unlike any other. HealthMarkets offers agents the resources and support they need to grow their businesses and succeed in the industry, all while making a difference in people's lives.
And who are we? HealthMarkets is a technology-enabled health insurance agency delivering high-touch, customized health and supplemental insurance solutions to individuals, families and small businesses. Millions of Americans depend on us to help explore their insurance coverage options - and we're looking for independent insurance agents like you to help us continue that mission.
So, whether you're an experienced insurance agent looking for your next opportunity or are just starting out and looking for an opportunity to demonstrate your talents, HealthMarkets is the career move that can help change your life.
Job description
If you're an insurance agent with 4-5 years of experience, we want you. As an independent contractor licensed insurance agent with HealthMarkets, you'll be collaborating with one of the largest independent health insurance agencies in the US. You'll have the opportunity to grow a flourishing business, all while making a difference in people's lives.
Not only that, but HealthMarkets will offer you the resources you need to succeed. We'll give you access to leads, quoting tools, training resources, and more so you can focus on what you do best: selling. Contact us today and succeed on your terms with HealthMarkets.
48640-HM-0622
Customer Sales & Service Rep I - Bilingual Preferred (English/Spanish)
Agent Job In Atlantic City, NJ
SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, andmaintain outdoor spaces - from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies.
At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 800 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together™!
Position Overview
Our Bilingual Customer Sales & Service Representatives (CSSRs) are knowledgeable, energetic and consistently deliver the best overall customer experience. To succeed in this role, you need to be passionate and customer obsessed while serving commercial and residential consumers in the green industry.
What you'll do:
Demonstrate exceptional customer service to all SiteOne customers
Cultivate and manage strong relationships with customers
Assist customers with their questions and needs, either in person, via the phone or through online ordering
Pull and prepare inventory orders for customer pick up or delivery
Proactively identify and capitalize on opportunities to grow sales with current and potential customers
Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance
Assist with merchandising product, managing inventory, and other store tasks while maintaining a safe working environment.
Skills We Are Seeking
Minimum of 1 year experience in a retail or wholesale setting, preferred
Excellent customer service skills
Bilingual Proficiency - candidates who are conversational in English/Spanish are preferred
Green industry experience or knowledge of landscape, nursery, or irrigation product a plus
Ready and willing to learn and adopt new technologies and ways of working
Ability to think quickly and make sound decisions
Inventory management experience helpful
Must be able to lift a minimum of 50 pounds
High school diploma or equivalent preferred
Perks:
Weekly Paychecks with DailyPay available!
Competitive Compensation
Medical, Dental and Vision plans
Paid Time Off, Paid Holidays
401k with company match
Tuition Reimbursement
Lucrative Associate Referral Program
Company Apparel and Work Boot Vouchers
Opportunity for Advancement
Paid Training and Business Certifications Available
Free Counseling Services/Employee Assistance Program
Life Insurance and Short- and Long-Term Disability Insurance
Product Discounts
Most Branches never work Sundays!
THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION.
SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne-including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination-will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.
Loss Prevention Field Agent
Agent Job In Jackson, NJ
Six Flags Great Adventure is looking for a seasonal Public Safety Field Agent. The Public Safety Field Agent will be responsible for protecting the park against the loss of assets and when losses do occur, identifying and apprehending the individual(s) responsible. All aspects of the position require a high level of integrity and confidentiality while maintaining a safe and secure environment, ensuring all policies and procedures are adhered to.
Key Duties and Responsibilities:
Conduct shoplifting surveillance and shoplifter detention.
Investigate scalping activity and evasion cases.
Conduct procedural audits in all departments to verify compliance with Corporate and Park Operating Procedures.
Assist with fixed and mobile surveillance efforts, as needed, to include CCTV installation and maintenance.
Asset protection and inventory control.
Generate accurate, detailed reports regarding all apprehensions/observations.
Other duties as assigned.
Skills and Qualifications:
MUST BE AVAILABLE WEEKENDS
Requires excellent organizational, communication, computer and problem-solving skills.
Ability to prioritize, manage multiple projects and meet critical deadlines in a demanding, fast-paced environment.
Ability to work a flexible schedule that includes nights, holidays and weekends.
Must be detail oriented, highly motivated.
Must possess a valid Drivers License.
Must be at least 18 years of age.
High School diploma or GED; some college credit desired.
Able to pass a thorough background screen including criminal background and credit history checks.
Some Loss Prevention experience desired.
Ability to sit, stand or walk for long periods of time.
Additional Job Requirements:
At least 18 years of age.
Able to communicate effectively in the English language, including the ability to read, speak, and understand the English language.
Available to work flexible hours at nights and on weekends.
Must have excellent customer service skills. Previous management experience is helpful but not required.
Requires continuous standing, bending, walking, hand/eye coordination, lifting, vision, hearing, and speech. Requires frequent kneeling, manual dexterity, gross motor skills, and color definition. Requires using a telephone.
Must be able to stand/walk for up to 6 hours at a time and as manyas 14 hours a day.
Must be able to walk up to 3 miles per day over various surfaces.
Must be able to lift 25 lbs consistently.
Must be able to lift and carry 25 lbs over 25 feet over various surfaces.
Must be able to lift and lower 5 lbs above shoulder level.
Must be comfortable with heights in excess of 10ft.
Note:
This is not intended to be all inclusive. Associates may perform other related duties as required, meeting the on-going needs of the company.
Six Flags Entertainment Corporation is North Americas largest regional amusement-resort operator with 27 amusement parks, 15 water parks and nine resort properties across 17 states in the U.S., Canada and Mexico. Focused on its purpose of making people happy, Six Flags provides fun, immersive and memorable experiences to millions of guests every year with world-class coasters, themed rides, thrilling water parks, resorts and a portfolio of beloved intellectual property such as Looney Tunes, DC Comics and PEANUTS.
What's in it for you?
Free Food for Memorial Day, Fourth of July and Labor Day
Exclusive Rides parties for all employees.
Scholarship Opportunities
Professional Development
Complimentary tickets
In-Park discounts and more!
Other Functions:All other duties assigned or necessary to support the park as a whole. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate.
Six Flags is an Equal Opportunity Employer and supports a Drug Free Work Place.