Marine Interdiction Agent
Agent Job 19 miles from Hialeah
Air and Marine Operations (AMO), a component of U.S. Customs and Border Protection (CBP) offers those with Merchant Mariner Credentials the exceptional opportunity of a career in law enforcement working with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission protecting America.
If you're looking for an exciting and rewarding job that also provides great pay, benefits, and job stability, now is the time to make your move: become a Marine Interdiction Agent. AMO is actively seeking applicants to fill full-time security-based positions with the nation's largest law enforcement organization charged with maintaining the security of our national borders while facilitating lawful international travel and trade.
Salary and Benefits
Begin your career as a Marine Interdiction Agent (MIA) and make up to $73,939-$96,116 per year based on your qualifications for the GS-11 grade level and possible extra compensation based on your duty location.
Example annual compensation for the first three years at our new-hire locations (Fajardo, PR, and St. Thomas, VI) (RUS + LEAP + RI)
GS-11 1st year annual pay - $110,909
GS-12 2nd or 3rd year annual pay - $132,931
GS-13 3rd year of annual pay - $158,075
Example annual compensation for the first three years at our new-hire locations (Key West and Marathon, FL) (Locality Salary Table + LEAP)
GS-11 1st year annual pay - $98,431
GS-12 2nd or 3rd year annual pay - $117,979
GS-13 3rd year of annual pay - $140,293
This career ladder position has a grade level progression of GS-11, GS-12 and GS-13. You may be eligible for a promotion to the next higher grade level automatically (without re-applying) once you complete 52-weeks at each grade level (with supervisor approval) and any additional training, licensing, and certification requirements.
Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional and ROTH 401(k) offering.
Recruitment Incentive (RI): Upon Entrance on Duty (EOD) in Caribbean Air and Marine (CAMB) locations, you may be eligible to receive a Recruitment Incentive, pending budgetary approval and per the terms outlined in agency policy. The Caribbean Incentive is 25% of an employee's annual salary.
Duty Locations
A duty location will be offered after successful completion of the pre-employment process. The duty location listed in the final offer letter may include any geographic location within the Southwest Region, Southeast Region or Caribbean Air and Marine Branch.
Note: Your opportunity for final selection is increased based on your flexibility to Enter on Duty at priority duty location.
Current possible duty locations include:
Southeast Region: Fort Lauderdale,Miami and Marathon, FL and CAMB: Fajardo, Mayaguez, Ponce, and San Juan PR; and Saint Thomas, VI
Northern Region: Bellingham, WA
Limited Duty Locations as of
- 2/1/2025 Applying to this JOA does not guarantee any of the locations listed below will still be available once you've completed the pre-employment process. Locations are offered based on the current needs of the service at that time.
Northern Region: Port Huron, MI
Southeast Region: Houma, LA
Southwest Region: Brownville, TX
Duties and Responsibilities
As a Marine Interdiction Agent, you will perform marine-based law enforcement operations for the detection, prevention, interdiction, and apprehension of terrorists, terrorist weapons, and other contraband and persons from illegally entering or attacking the United States. Typical duties may include:
Monitoring behavior patterns and activities of suspect persons, vehicles, or vessels believed to be engaged in illegal activities.
Interpreting radar data to calculate appropriate intercept while tracking vessels and people to a successful interdiction.
Searching persons, vessels, baggage, and cargo for contraband or weapons incidental to detention or arrest.
Collecting, refining, and analyzing strategic and tactical intelligence.
Qualifications
This GS-11 grade level position has a selective factor: As a minimum qualification requirement all candidates must have a qualifying Merchant Mariner Credential. See the U.S. Coast Guard Issued Merchant Mariner Credentials (MMC) section that is listed below for qualifying capacities.
You qualify for the GS-11 grade level if you possess one (1) year of specialized experience equivalent to at least the next lower grade level, performing duties such as:
Independently applying advanced skill in controlling/commanding law enforcement scenes to include conducting searches, making arrests, processing arrests and seizure of evidence and property.
Conducting investigative inquiries using various techniques, examining files and records, physical and documentary evidence to identify logical conclusions.
Utilizing cameras and other electronic high-tech surveillance equipment to gather evidence, collect, evaluate, and then preserve that physical and documentary evidence.
Highly skilled in writing comprehensive arrest, criminal and incident reports.
Assisting government or state attorneys in preparation for court cases or grand juries, testifies as a law enforcement officer in court proceedings, and administrative forums.
Considerable experience applying arrest authorities and constitutional law in various alleged criminal situations, or knowledge and experience of CBP laws, regulations, policies, legal precedent.
OR GS-11 Education Substitution for experience: A Ph.D. or equivalent doctoral degree, three (3) full years of progressively higher-level graduate education leading to such a degree, or LL.M.
OR Combining Experience and Education: A combination of successfully completed post-bachelors' education (above) and experience. This will be calculated using your resume and unofficial transcripts submitted with your application.
AND U.S. Coast Guard Issued Merchant Mariner Credentials (MMC): You must submit a valid, legible copy of your Merchant Mariner Credential at time of application. Your copies must include the expiration and capacity pages of your MMC.
Qualifying Capacities are Operator of Uninspected Passenger Vessel (OUPV), Mate of 200 gross tons or greater (Inland, Great Lakes, Near Coastal or Oceans), Chief Mate, Second Mate, and Third Mate Unlimited Oceans or Master of 25 GRT or greater (Inland, Great Lakes, Near Coastal or Oceans)
OR An Accepted MMLD Application: You must submit proof an accepted MMLD application, for a MMC with a qualifying capacity, and a credential status that is in a positive standing. It cannot be pending additional information for MMLD application process. You must have your Official MMC Credential in hand at the time of scheduling and at assessment appointment.
NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.
Other Requirements
Citizenship: You must be a U.S. Citizen to apply for this position.
Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three of the last five years.
Age Requirement: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).
AGE WAIVER: Creditable law enforcement officer service -
Covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d), or creditable service covered by Title 5 U.S.C. 8401(36) (as a Customs and Border Protection Officer) on or after July 6, 2008, may be applied toward the maximum age requirement. This age restriction may not apply if you are currently serving in a federal civilian (not military) law enforcement position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).
Veterans' Preference Eligibility
- To ensure compliance with statutes pertaining to the appointment of preference eligible veterans as determined by the Merit Systems Protection Board in its decision
Isabella
v.
Dept of State,
the maximum age for original appointment articulated above shall not apply to the hiring of individuals entitled to veterans' preference eligibility under 5 U.S.C. 3312. You must submit proof of Veteran's Preference (DD-214 Member 4 Copy) at the time of application.
Training: This position has a training requirement. You may be required to successfully complete the training requirement as a condition of employment. Failure to successfully complete the required course(s) of training in accordance with CBP standards and policies will result in placement into either a former or different position, demotion, or separation as determined by management and appropriate procedures.
Travel Required: You may be expected to travel for this position based on operational needs.
How to Apply
Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For
Position of Interest
select Air and Marine Operations (Marine Interdiction Agent (MIA)), then complete the pre-screening questions.
You'll then receive a link(s) to the MIA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application. Be certain to review ALL details of the job opening announcement and follow all instructions in the application process.
As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with AMO and CBP.
Banking Customer Service Representative - Onsite
Agent Job In Hialeah, FL
About TP
Teleperformance is a global, digital business services company. We deliverthe most advanced, digitally poweredbusiness services to help the worldsbest brands streamline their business inmeaningful and sustainable ways.
With more than 500,000 inspired andpassionate people speaking more than300 languages, our global scale and localpresence allow us to be a force of goodin supporting our communities, ourclients, and the environment.
Benefits of working with TP include:
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
Teleperformance and You
Through a balancedhigh-tech andhigh-touchapproachblended withdeepindustry and geographic expertise, wemake people's livessimpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only thebest in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!
This position will be based on-site at our North Lauderdale, Florida location.
Your Responsibilities
As a Banking Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Respond to requests for assistance and/or possible processing payments
Track all call related information for auditing and reporting purposes
Provide feedback on call issues
Upsell if required
Were looking for fearless people people who are inspired to deliver only the best in all that we do.
High School Diploma or equivalent
IT/Network certifications/degrees preferred
18 years of age or older
Proven call center experience
Typing 25 WPM
Proficient in PC operation and navigation
Entry-level network troubleshooting
Ability to set up home Wi-Fi network
Ability to set up and configure a router or switch
Core proficiency with a laptop or desktop computer
Able to work independently
Have excellent communications skills, both oral and written
Ability to work in a constantly changing and fast paced environment
Ability to stay composed and objective
Strong listening skills
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Teleperformance is an Equal Opportunity Employer
RequiredPreferredJob Industries
Customer Service
Insurance Customer Service Representative
Agent Job 45 miles from Hialeah
Full time position needed for State Farm agent's office. Dealing with customers, making changes, taking payments, etc. 440 Customer Service License preferred, but willing to train the right person with clerical experience. State Farm experience helpful but not required. Please send resume.
Job Type: Full-time
Experience:
Customer Service: 1 year (Preferred)
Education:
High school or equivalent (Preferred)
Real Estate Agent (Sales & Rentals) Downtown/Brickell
Agent Job 11 miles from Hialeah
Are you an experienced real estate agent looking to elevate your career? Do you want to work near the heart of Miami's new construction hub, including the highly anticipated Faena Residences? We're seeking motivated agents familiar with the Downtown Miami, Brickell, Edgewater, Midtown areas to join our team, work leads, and be at the center of the latest developments.
What We Offer:
Prime Location: For over 15 years, our storefront office has been conveniently located in the Riverfront community of The Ivy, Mint, and Wind buildings-home to over 1,500 condos, including the upcoming Faena Residences. This prime setting places you at the heart of one of Miami's most sought-after areas.
Exclusive Leads: Gain access to high-quality leads including walk-in from 1500+ units at the Riverfront community, phone and web leads from our network of websites/social media, and the opportunity to work with a reputable team.
Competitive Commission: Maximize your earnings with higher commission splits and no desk fees.
New Construction Access: Work closely with the latest luxury developments, including The Faena Residences, with access to pre-sale opportunities.
Collaborative Environment: Join a supportive, dynamic team that encourages growth and success.
Team Building Opportunity: All tools and resources that you need to start you own real estate team.
Requirements:
Experience: 1 year (Required) Licensed real estate agent.
Location: Residing near Downtown Miami/Brickell is recommended but not required for optimal client accessibility.
Market Knowledge: Strong understanding of the Miami real estate market, including resell, new construction, rentals, and luxury residences.
Sales Skills: Excellent communication, negotiation, and closing abilities with a proactive approach to client acquisition.
Sales Agent
Agent Job 11 miles from Hialeah
Are you driven, entrepreneurial, and ready to build a lucrative career? We're seeking motivated individuals to become Life and Health Insurance Agents. We provide comprehensive training and licensing support, even if you're new to the industry.
Essential Duties and Responsibilities
Identify client needs and recommend suitable insurance solutions.
Build strong client relationships.
Knowledge, Skills and Abilities
Highly motivated and results oriented.
An excellent communicator.
Coachable and eager to learn.
Sales oriented.
Consistent and driven.
Education & Experience
Sales experience is a bonus.
215 license emphasis on these.
Any type of all licenses / 220 - 214 - 240 works too.
High school.
Insurance Agent
Agent Job 12 miles from Hialeah
The Business Development Insurance Agent plays a vital role in expanding our policyholder community by building business relationships, generating referrals, cultivating sales opportunities, and maintaining ongoing sales efforts. This role is essential for promoting our products and services and strengthening partnerships with credit unions and clients.
What's in it for you?
Base pay
plus
incentives, bonuses, profit share, paid holidays, paid time off, exotic award trips, and excellent benefits.
We offer a base salary of $65,000.00 plus uncapped commission!
This position is a fit for you, if you:
Are driven and goal oriented
Are technologically savvy
Have a high level of integrity with the desire to help others
Are coachable
Are positive
Are resilient
Responsibilities:
Maintain a valid insurance sales license and fulfill continuing education requirements as needed.
Engage with credit union members through various channels to offer insurance products and services available through credit union membership.
Drive referrals through existing and new business relationships.
Acquire new SEG/Business Opportunities (minimum 1 per month).
Foster relationships with credit union contacts to identify and generate new sales opportunities.
Successfully complete training and required sales courses.
Assess client and member needs to provide tailored insurance solutions that protect families and add value to credit union members.
Close sales efficiently, ensuring all relevant paperwork is completed accurately and submitted to the appropriate credit union.
Develop and sustain professional relationships with credit union staff, worksite personnel, and other employer group contacts.
Participate in weekly and monthly sales meetings as required by the regional manager or sales leader.
Follow attendance and reporting procedures as directed by the regional manager.
Submit non-branch activity logs within 24 hours of off-site visits.
Consistently achieve daily PRO level sales and report total premiums, deductions, new members, and annual savings to credit unions, when applicable.
Produce accurate, high-quality applications and documentation, submitting them per the manager's schedule.
Collaborate with credit union branch managers to maximize sales potential.
Uphold and demonstrate PFP Core Values: Caring, Drive, Resilience, Integrity, and Passion.
Qualifications:
Proven track record in sales.
Insurance sales experience and/or licensing preferred.
Strong communication skills, both verbal and written.
Ability to travel to worksite locations as required.
Proficiency with internet and email communication.
Access to a reliable internet connection from a secure location.
Coachable with a willingness to learn and adapt.
Strong interpersonal skills and ability to work collaboratively with others.
Excellent time management, organizational, and prioritization skills.
High attention to detail.
Consistently maintain a positive attitude and professional demeanor.
Demonstrate ethical sales practices and ensure compliance with all relevant regulations.
Licensed Insurance Agent (Bilingual)
Agent Job 19 miles from Hialeah
OpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech, not only do you get health and dental benefits on the first day of employment, but you also have training opportunities, flexible work options, growth opportunities, 401K and competitive pay. Apply today! To view our complete list of openings, please visit our website at *****************
Location - Sunrise Florida 33323
Position - Retail Sales Agent
Duration - 3+ months
Monthly Bonus Eligible
Hours may include evenings, holidays and rotational weekend coverage
Job Summary:
This is an entry-level sales and engagement role that will focus on member-engagement campaigns and selling health and ancillary products through inbound/outbound calls.
The Telesales Engagement Agent is responsible for communicating specific messaging on various engagement campaigns throughout the year.
As directed, the Telesales Engagement Agent may also engage in sales.
When selling, they are responsible for reaching the decision maker, completing the needs and analysis, and converting that prospect to a member.
This position requires multiple systems to analyze customer records and submit accurate data in our Customer Relationship Management tool.
Additionally, this position will focus on managing lead list appropriate product(s).
Job Responsibilities:
Facilitate member outreach on specified engagement campaigns throughout the year via inbound and outbound calling, documenting call outcomes accurately in the CRM
Drive member engagement by educating the member on plan specific benefits, encouraging plan utilization, and ensuring members are paying premiums on time
Work outbound campaigns off manual lists from management or through the automated telephonic system
Answer questions and make changes to existing policies as needed
Deliver best-in-class customer experience and ensure ongoing satisfaction and customer retention
Encourage member contact by offering scheduled call-backs as necessary
Generate new customer sales and maintain existing members via qualified inbound calls/outbound for multiple products.
Generate Sales for all health segments including Ancillary. In addition to other lines of business as required.
Manage the customer lifecycle which includes Acquire, Welcome, Engage, Retain, and Re-sell
Responsible for a Sales Quota for Health and Ancillary products.
Sales agents are required to work their Book of business, including leads, open opportunities, and additional cross sales opportunities to maximize sales and follow up with customers.
Maintain regular contact with clients, for follow up buying decision and retention.
Respond to customer inquiries regarding product offerings and product changes.
Solicit cross-selling opportunities from existing and new customers.
Drive growth by exceeding sales goals and objectives as established by the management team which includes new sales and retention.
Exceed all company and client driven metrics for sales revenue, retention rates, quality, compliance, and service level.
Strive to resolve customer issues on the first call and log information related to those calls
Follows compliant sales and engagement scripts, and compliant procedures
Researches and resolves disputes and problems within established guidelines
Completes, processes and maintains applicable paperwork and records.
Job Requirements :
Minimum of 1 year related health insurance telesales experience
Minimum of 1 year of call center/contact center experience
Minimum of 1 year of experience working in a remote environment
Experience using computers and navigating among multiple systems and screens
Experience working independently and as part of a team
Demonstrated written and oral communication skills
Ability to work flexible schedules including evenings and weekends
Experience with listening and relating key information to comparable selling situations to apply appropriate responses and actions
Deliver best-in-class customer experience and ensure ongoing satisfaction and customer retention
Identify and overcome buying obstacles from new customers and existing members.
Education/Certifications:
Highschool Diploma or GED
Active Florida state health 2-40/2-15 or equivalent license.
OpTech is an equal opportunity employer and it committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, status as a parent, disability, age, veteran status, or other characteristics
Customer Service Representative
Agent Job 11 miles from Hialeah
The role requires communication between medical providers and our clientas well as members. The customer service rep is to coordinate treatment and provide authorizations/issue GOP's for members in Latin America, Europe, etc. Respond to inquiries pertaining to authorizations and documentation requirements.
Responsibilities and Duties:
Coordinate and determine approvals, eligibility and inform the medical providers as well as issue GOP's according to policy and client authorizations
Tracking and follow up of all cases in Latin America ensuring appropriate follow up with the medical providers
Provide guidance, support and advice to international members seeking medical treatments or procedures
Responds to routine phone inquiries and written correspondence related to authorizations and claims status
Screens and routes complex cases to the appropriate manager
Navigates multiple systems to obtain necessary data to issue GOP's
Verify payments and/or denials as well as treatment authorization status and inform the appropriate party accordingly
Able to be a part of a on-call/duties rotating schedule (after normal office hours and weekends)
Qualifications:
Bilingual /English and Spanish required Portuguese/French a plus
2+ years of experience in customer service, health insurance field a plus
High school diploma/GED required
Strong analytical, detail-oriented and accuracy skills are required
Ability to manage time effectively, set priorities, meet deadlines as well as adapt to change
Desire to work in a small entrepreneurial environment
Pay: $19/hr
Life Insurance Agent
Agent Job 13 miles from Hialeah
Are you ready to ignite your career in sales with passion and professionalism? We are on the hunt for a dynamic and motivated Outside Sales Representative to join our vibrant team and propel the growth of our life insurance products. As a key player in our sales force, you will forge strong client relationships, uncover customer needs, and offer tailored life insurance solutions. This thrilling role lets you work independently, meet potential clients in various settings, and hit your sales targets in a rewarding and supportive environment.
Key Responsibilities:
Prospecting and Lead Generation: Leverage our unique platform that targets qualified candidates seeking our diverse life insurance products, allowing you to focus more on client interactions and less on lead hunting.
Client Consultation: Perform comprehensive needs assessments to understand clients' financial goals and insurance needs, presenting and explaining life insurance options to help clients make informed decisions.
Sales Presentation: Deliver captivating sales presentations to individuals and groups, showcasing the benefits and features of our life insurance products. Tailor presentations to address specific client concerns and preferences.
Relationship Management: Cultivate and maintain long-term relationships with clients, offering continuous support and service. Conduct regular follow-ups to ensure customer satisfaction and policy retention.
Market Research: Stay abreast of industry trends, competitive products, and market conditions. Utilize this knowledge to position our life insurance products effectively and provide clients with pertinent information.
Sales Reporting: Keep precise and up-to-date records of sales activities, client interactions, and progress toward sales targets. Prepare regular reports for management review.
Compliance: Ensure all sales activities adhere to regulatory requirements and company policies, maintaining confidentiality of client information and upholding ethical standards.
Qualifications:
Proven experience in sales, preferably within the insurance or financial services industry.
Exceptional communication and interpersonal skills, with the ability to build rapport and trust with clients.
Outstanding presentation and negotiation skills.
Self-motivated with a results-driven mindset and the ability to work independently.
Willingness to travel within the assigned territory and manage a flexible schedule.
Valid driver's license and reliable transportation.
High school diploma or equivalent; a bachelor's degree in business, finance, or a related field is a plus.
Life insurance license or the ability to obtain one (we will assist you in acquiring your license if you are not currently licensed).
Benefits:
Competitive compensation with the most attractive commission and bonus structure in the industry.
Comprehensive training and continuous professional development.
A supportive team environment with access to seasoned mentors.
Opportunities for career advancement within the company.
Compensation:
Range is based on the average rep in current markets. Bonuses are performance-based and paid every month on the 15th. Residuals are paid on the anniversary date of the client's sale.
Equal Opportunity Statement:
This email message and any files transmitted with it may contain confidential material and are intended only for those persons or entities to which it is addressed. If you have received this email message and information in error, please contact the sender and delete all copies that you have received.
Customer Service Representative (Call Center and membership experience)
Agent Job 7 miles from Hialeah
As a Customer Service Associate, you will be the frontline representative, delivering exceptional service and personalized support to customers. Your role is essential in fostering positive customer relationships, addressing inquiries, and ensuring a seamless customer experience. You will handle various service channels-including phone, email, chat, and in-person interactions-while maintaining professionalism, empathy, and a solutions-oriented approach.
Key Responsibilities
Serve as the primary point of contact, providing professional and personalized support across multiple communication channels.
Engage with customers to understand their needs and offer tailored solutions that enhance their experience.
Assist with inquiries related to services, memberships, products, and account management.
Proactively identify customer concerns and provide appropriate recommendations, solutions, or escalations.
Effectively troubleshoot and resolve customer issues in a timely, empathetic, and professional manner.
Utilize CRM and other tools to accurately document customer interactions and track service resolutions.
Stay up to date with company offerings and policies to ensure accurate information is provided.
Contribute to a customer-first culture by meeting or exceeding performance metrics, including response time, resolution rates, and customer satisfaction scores.
Collaborate with internal teams to improve service processes and identify opportunities for enhancing the customer experience.
Participate in ongoing training and professional development to enhance skills and industry knowledge.
Requirements
High school diploma or equivalent (Associate or Bachelor's degree preferred).
3 - 5 years of customer service experience, preferably in a call center or support environment.
Strong verbal and written communication skills with a customer-centric approach.
Ability to multitask and efficiently handle high-volume interactions.
Proficiency in Microsoft Office Suite and CRM software.
Strong problem-solving and conflict-resolution abilities.
Ability to work independently and collaboratively in a hybrid or remote environment.
Preferred Qualifications
Experience in a customer-facing role within retail, e-commerce, or service industries.
Bilingual (Spanish or another language) is a plus.
Familiarity with ticketing systems and customer support tools.
ttg Talent Solutions is an Equal Opportunity Employer and recruiting agency. We are committed to creating an inclusive and diverse work environment and welcome applications from all qualified candidates regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.
Please note that all offers of employment are contingent upon the successful completion of a drug test and background check. We maintain a drug- and substance-free workplace to ensure the safety and well-being of all employees.
At ttg, "We believe in making a difference One Person at a Time," ttg OPT.
Customer Service Rep
Agent Job 26 miles from Hialeah
Customer Service Representative - Lighting Manufacturing Salary: $50,000 - $55,000 per year (Direct Hire) Vaco LA is partnering with a leading lighting manufacturer to find a Customer Service Representative to join their growing team. This role is ideal for someone detail-oriented, customer-focused, and eager to advance in a stable and supportive company.
Responsibilities:
Assist customers with inquiries, orders, and issue resolution via emails and phone calls
Ensure all new POs and change orders received from customers are processed within 24 hours
Collaborate with sales, engineering, and production teams for seamless order fulfillment.
Coordinate shipments to customers with the warehouse by confirming delivery address and shipping details with the customer
Qualifications:
Associate degree required; Bachelor's preferred.
1-2 years of customer service experience in the manufacturing industry highly preferred.
Experience with SAP or ERP systems is highly preferred
Strong communication, attention to detail, and multitasking skills.
Why Join Us?
Well-established company with career growth opportunities.
Supportive team culture in a fast-paced industry.
Gain valuable experience in manufacturing and order management.
If you're looking for a rewarding and growth-oriented customer service role, apply today!
Appointment Setter
Agent Job 13 miles from Hialeah
This position is for a fast pace growing internet info products business. We are looking for a person who will reach out to new and existing leads in order to book appointments for the sales team. They will do this through various forms of social media, internal databases, and cold outreach. People who want to progress with our growing company and can do the below at an exceptional level, then PLEASE APPLY!ESSENTIAL JOB FUNCTIONS/ DELIVERABLES (These are duties that are absolute musts and critical to the role):
Place Outbound Calls
Appointment setters receive lists of potential clients, as well as sourcing leads. They are responsible for cold calling these potential prospects. They use these calls to determine the overall interest of prospective clients and eliminate clients who aren't interested.
Email/Text Message Clients
Appointment setters may also use email to contact clients, both current and prospective, to answer any questions, schedule meetings with a salesperson, or reschedule meetings as needed.
Keep Accurate Records
When appointment setters contact prospective clients and talk to them about products or services, they keep accurate records of each conversation. They also indicate in these records whether the person is interested or not. Direct client and customer communication
Social Media
Appointment setters will search leads through varying social media platforms to engage with potential leads and manage communications with these to encourage booking an appointment.
Competencies:
Sales Skills - Since appointment setters are often the first point of contact between a client and a company, they have basic knowledge of sales principles. They also know how to garner interest in the product or service that the company is selling
Customer Service Experience - Have previous customer service experience, preferably in a call center environment. However, any kind of retail customer service is usually helpful for this position
Data Entry Skills - Skilled at data entry and be able to type at fast speeds with high accuracy
Interpersonal Communication Skills - Be able to communicate through both phone calls and emails using interpersonal communication skills in both verbal and written forms
Organization Skills - Be highly organized and diligent on completion of tasks with evidence of results.
Systems - Be experience in using CRM systems (InfusionSoft, Keap), Google docs and software, communication tools (Zoom, Kixie, Turbodial), and familiarity with social media platforms
Required Education and Experience:
1-2 years' experience with lead generation and appointment setting realm
Fluent English
Preferred Education and Experience:
Previous experience in E-commerce and internet info products would be beneficial
Salary:
Hourly base
$20 per booked call
3% of all Hight Ticket closes
Health Insurance Agent
Agent Job 19 miles from Hialeah
We suggest you enter details here.
Role Description
This is a full-time on-site role for a Health Insurance Agent at Vitality Guard Insurance located in Fort Lauderdale, FL. The Health Insurance Agent will be responsible for tasks related to selling health insurance plans, facilitating communication between clients and CMS, and assisting clients with ACA options.
Qualifications
Active insurance agent license
Strong communication skills
Knowledge of ACA plans and options
Experience in insurance sales
Excellent customer service skills
Ability to explain complex insurance information clearly
Health Insurance expertise
Insurance Agent
Agent Job 45 miles from Hialeah
If you're looking for an exciting opportunity where you can change people's lives and achieve financial success as an independent insurance agent, you've come to the right place. Becoming an independent insurance agent with HealthMarkets is an opportunity unlike any other. HealthMarkets offers agents the resources and support they need to grow their businesses and succeed in the industry, all while making a difference in people's lives.
And who are we? HealthMarkets is a technology-enabled health insurance agency delivering high-touch, customized health and supplemental insurance solutions to individuals, families and small businesses. Millions of Americans depend on us to help explore their insurance coverage options - and we're looking for independent insurance agents like you to help us continue that mission.
So, whether you're an experienced insurance agent looking for your next opportunity or are just starting out and looking for an opportunity to demonstrate your talents, HealthMarkets is the career move that can help change your life.
Job description
If you're an insurance agent with 4-5 years of experience, we want you. As an independent contractor licensed insurance agent with HealthMarkets, you'll be collaborating with one of the largest independent health insurance agencies in the US. You'll have the opportunity to grow a flourishing business, all while making a difference in people's lives.
Not only that, but HealthMarkets will offer you the resources you need to succeed. We'll give you access to leads, quoting tools, training resources, and more so you can focus on what you do best: selling. Contact us today and succeed on your terms with HealthMarkets.
48640-HM-0622
Sales Producer - New Account Sales
Agent Job 34 miles from Hialeah
Title: Sales Producer - New Account Sales
About Our Client: Our client offers multi-peril property coverage for commercial real estate, providing a comprehensive and integrated solution that addresses various risks within a single policy. Their tailored coverage encompasses protection against perils such as fire, windstorms, theft, vandalism, and more, ensuring that commercial property owners have a robust and versatile insurance plan that meets the diverse challenges of the real estate industry. With a deep understanding of the unique risks and challenges associated with the commercial real estate industry, our client is committed to offering customized coverage that protects the diverse needs of property owners, developers, and property managers.
Responsibilities:
The Sales Producer (Hunter) is responsible for developing new business opportunities and expanding the Company's client base. Employee is expected to generate revenue through proactive prospecting, relationship management, and consultative sales. Specific duties include, but are not limited to:
Training and working alongside your manager or other more senior producers to learn proper techniques and protocols by assisting with prospects and clients.
Developing a personal client base and identifying new prospects.
Setting new business appointments establishing independent prospecting opportunities.
Learning and understanding ISO insurance coverage forms to effectively communicate policy details to clients and carrier partners.
Using various software tools to database prospective clients and decision-makers with accurate contact information.
Actively engaging in business development and prospecting activities, including cold calls, email campaigns, LinkedIn outreach, networking events, and referral sources.
Marketing new business opportunities to carrier and wholesale partners, ensuring accurate and timely submission of necessary underwriting documents.
Creating marketing submission documents, including Acord forms, Statement of Values, Loss Summaries, Supplemental Applications, and Loss Runs, for both new business and renewal opportunities.
Providing and confirming accurate underwriting and building data to carrier and wholesale partners to ensure appropriate coverage.
Issuing quotations, premium estimates, and proposals, and reviewing binders and policies for accuracy.
Processing and facilitating timely endorsement requests and policy changes.
Ensuring all lender requirements are met for real estate prospects and clients.
Providing clients with excellent customer service and product knowledge, ensuring continued client satisfaction.
Preparing and submitting timely renewal marketing submissions to the marketplace.
Analyzing, reviewing, interpreting, and recommending adequate insurance coverages for prospects and clients.
Creating detailed Request for Proposal presentations for prospects to effectively communicate insurance solutions.
Compensation Structure:
Base Salary: (Negotiable)
Incentive Compensation / Commission Bonus: Employee shall be eligible to receive commissions payments based on gross revenue generated from new and renewal business in accordance with the following structure:Pre-Validation Commission Split (Prior to exceeding base salary in commissions earned for the year):
New Business: 20.0%
Renewal Business: 0.0%
Post-Validation Commission Split (Once total commissions earned for the year exceed Employee's annual base salary):
New Business: 40.0%
Renewal Business: 30.0%
Validation occurs when the Employee's total commissions earned for the year exceed their annual base salary. Once validation occurs, all subsequent commissions will be paid at the post-validation rate for the remainder of the year.
Each commission payment will be processed and paid to Employee within a reasonable period, typically a few weeks after the Company has received full payment and all applicable carriers have been paid. Employee acknowledges that the timing of commission payments may vary based on client payment schedules, carrier payment preferences, carrier processing times, and other business-related factors, and the Company does not guarantee or warrant any specific timeframe for any individual commission payment.
Commission is deemed earned only upon full execution of a client agreement and payment received by the Company. If Employee's employment terminates for any reason before commission is earned, no commission shall be payable for any pending or prospective sales. The Company reserves the right to modify or discontinue the commission structure at its discretion upon written notice to Employee.
Performance Metrics:
Employee's performance shall be evaluated based on key performance indicators (“KPIs”), including but not limited to:
Revenue Generation & Sales Performance
Achievement of individual and team sales quotas for new and renewal business.
Conversion rate of prospects to closed deals.
Validation threshold attainment (reaching total commission earnings equal to base salary).
Business Development & Prospecting
Number of new business appointments set and attended.
Cold calls, email campaigns, LinkedIn outreach, and referral engagement to generate new leads.
Database management-accurate and up-to-date client and prospect information in CRM (Salesforce or equivalent system), if applicable.
Marketing & Underwriting Efficiency
Timeliness and accuracy of marketing submission documents (e.g., Acord forms, Statements of Values, Loss Summaries, Supplemental Applications, Loss Runs).
Accuracy and completeness of underwriting data and building information submitted to carrier/wholesale partners.
Percentage of quotations, premium estimates, and proposals completed within established deadlines.
Client Retention & Account Management
Renewal retention rates and proactive engagement with existing clients.
Completion of timely renewal marketing submissions with appropriate carrier outreach.
Client satisfaction and responsiveness to customer inquiries and service requests.
Operational Excellence & Compliance
Timely processing of endorsement requests and policy changes.
Compliance with all lender requirements for real estate prospects and clients.
Quality and effectiveness of Request for Proposal presentations for prospective clients.
Adherence to Company policies, ethical sales practices, and regulatory requirements.
Licensed Insurance Agent
Agent Job 15 miles from Hialeah
We are seeking a motivated and customer-focused Auto Insurance Agent! In this role, you will assist clients in finding the best auto insurance coverage to meet their needs while providing exceptional service and support. Whether you're an experienced agent with a 2-20 license or 4-40 license looking to grow in the industry, we provide the training and resources to help you succeed.
Key Responsibilities:
Assist clients in selecting appropriate auto insurance policies based on their needs and budget.
Provide quotes, explain policy details, and answer customer questions.
Process new policies, renewals, endorsements, and cancellations.
Maintain compliance with state insurance regulations and company policies.
Build and maintain relationships with clients to ensure excellent customer service and retention.
Cross-sell additional insurance products when appropriate.
Handle claims inquiries and guide customers through the claims process.
Stay up to date with industry trends and policy changes.
Requirements:
Active 2-20 or 4-40 Florida insurance license.
Strong customer service and sales skills.
Excellent communication and problem-solving abilities.
Ability to work independently and as part of a team.
Proficiency in computer systems and insurance software.
Previous experience in insurance sales or customer service is a plus.
What We Offer:
Competitive base salary + commission/bonus opportunities.
Training and career development support.
A positive and professional work environment.
Opportunities for advancement within the company.
If you are a dedicated insurance professional who enjoys helping people and working in a dynamic environment, we encourage you to apply today!
Bilingual Telesales Agent - Property & Casualty Insurance (Spanish/English)
Agent Job 11 miles from Hialeah
Location: Hybrid (In-Office & Remote) | Full-Time | Base + Uncapped Commission
About Us
Join a fast-growing, client-focused insurance agency where your drive, dedication, and bilingual skills will be rewarded. We're passionate about delivering exceptional service and personalized insurance solutions in the Property & Casualty space. Our team is supportive, growth-minded, and focused on long-term success for our clients and each other.
Job Description
We're seeking a licensed bilingual (Spanish/English) telesales agent to join our growing team. In this hybrid role, you'll handle both inbound and outbound calls, helping new and existing clients understand their coverage options, make policy changes, and receive top-tier customer service. If you're motivated, organized, and ready to grow with a supportive agency, this is the opportunity for you.
Key Responsibilities
Answer inbound calls and make outbound follow-ups to leads and clients
Educate prospects and policyholders on auto, renters, homeowners, and other P&C insurance products
Assist with quotes, policy changes, billing inquiries, and claim-related support
Provide personalized, attentive service that builds lasting relationships
Maintain accurate records and stay compliant with agency guidelines
Keep up-to-date on product offerings and carrier requirements
What We're Looking For
Active Property & Casualty Insurance License - 220
or
440 (required)
Fluent in Spanish and English (written and verbal)
Strong phone communication and listening skills
Sales-focused with a service-first attitude
Organized, self-driven, and detail-oriented
Familiarity with CRMs, quoting platforms, and general office tech
Prior experience in insurance sales or customer service is a plus
What We Offer
$35000-$43000 salary commensurate with experience + uncapped commission
Paid time off (holidays, personal/sick days)
Hybrid schedule - a mix of remote and in-office work
Training, mentorship, and career development opportunities
A collaborative and energetic team environment
Already licensed and ready to thrive in a hybrid telesales role? Apply now and help clients protect what matters most-while building a career you're proud of.
Inbound Sales Agent
Agent Job 30 miles from Hialeah
Responsibilities
Sell junk removal services to prospects nationwide via inbound calls and leads
Manage tasks like tracking, updating statuses, and maintaining lead info.
Use software tools to streamline workflows and meet performance goals.
Deliver exceptional service, resolve issues, and upsell opportunities.
Qualifications
Passion for sales: Motivated to close deals and exceed targets.
Organized: Silled at managing multiple leads and keeping accurate records.
Flexible: Adaptable schedule to meet customer needs.
Problem Solver: Creative and efficient in tackling challenges.
Driven: Strong work ethic to achieve top sales results.
Benefits
(401)k, health, dental, vision insurance, and PTO.
Starting pay: $15/hr with overtime opportunities.
Air Interdiction Agent
Agent Job 32 miles from Hialeah
Pilot-CBP Air Interdiction Agent
Air and Marine Operations (AMO), a component of U.S. Customs and Border Protection (CBP), offers skilled Pilots interested in law enforcement an opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission to protect America.
If you are looking for an exciting and rewarding career with excellent pay, exceptional federal benefits and job stability, now is the time to make your move: become an Air Interdiction Agent. AMO is actively recruiting for these full-time security-based opportunities with a streamlined application process. Notably, seasoned pilots and those with military training are in demand-APPLY TODAY!
Duty Locations
Locations are offered based on operational requirements, mission requirements, and critical agency hiring needs as determined by AMO. You must be willing to work at any duty location within the region you select to include but not limited to the following:
Southeast Region: Homestead, FL and CAMB: Aguadilla, PR
Southwest Region: Tucson and Yuma, AZ; San Diego, CA; El Paso, Laredo, and McAllen, TX
NASOC UAS locations: Sierra Vista, AZ; San Angelo, TX
Duties and Responsibilities
As an Air Interdiction Agent (AIA) you will perform aviation-based law enforcement operations for the detection, prevention, interdiction, and apprehension of terrorists, terrorist weapons, and other contraband and persons from illegally entering or attacking the United States. Typical duties include:
Conducting air patrol, surveillance, and pursuit activities related to the interdiction of smuggled contraband via land vehicles, aircraft, or vessels.
Monitoring behavior patterns and activities of suspect persons, vehicles, or vessels believed to be engaged in illegal activities.
Collecting, refining, and analyzing strategic and tactical intelligence.
Supporting search and rescue and humanitarian efforts.
Salary and Benefits
Begin your career as an Air Interdiction Agent (AIA) and make up to $106,000 -$127,000 per year based on your qualifications for the GS-11 grade level and possible extra compensation based on your duty location (see below) and overtime pay, up to 25% of your salary.
Your starting salary will include Special Salary Rate (SSR); Law Enforcement Availability Pay (LEAP); Recruitment Incentive; and Retention Incentive.
This career ladder position has a grade level progression of GS-11, GS-12, and GS-13. You may be eligible for a promotion to the next higher grade level automatically (without re-applying) once you complete 52 weeks at each grade level (with supervisor approval).
Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive LEAP (amounts below include the SSR + LEAP).
GS-11, 1st year annual pay - $106,588
GS-12, 2nd year annual pay - $127,754
GS-13, 3rd year annual pay - $151,817
Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 10% Retention Incentive (amounts below include the SSR + LEAP + 10% Retention Incentive UAS Sites: Sierra Vista, AZ; Grand Forks, ND; San Angelo, TX).
GS-11, 1st year annual pay - $115,115
GS-12, 2nd year annual pay - $137,974
GS-13, 3rd year annual pay - $164,071
Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 25% Recruitment Incentive (amounts below include the SSR + LEAP + 25% Recruitment Incentive CAMB location only; Aguadilla, PR).
GS-11, 1st year annual pay - $127,906
GS-12, 2nd year annual pay - $153,305
GS-13, 3rd year annual pay - $182,302
Air Interdiction Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional and ROTH 401(k) offering.
Qualifications
Experience: You qualify for the GS-11 grade level if you possess one (1) year of specialized professional aviation experience performing duties such as:
Flying as a Pilot-in-Command or sole manipulator in an airplane and helicopter in all environments of flight, including night, poor weather, unfavorable terrain, low altitudes, or speed.
Evaluating information rapidly and making judicious decisions promptly during in-flight operations.
Developing strategies and coordinating aircraft and ground assets.
Using information systems and databases to conduct information surveys, queries, update files and disseminate information.
Experience may include Operation of an aircraft as Captain, Pilot in Command, Aircraft Commander, First Officer, Certified Flight Instructor, Second in Command, or Co-pilot.
Hiring Minimums:
Certification & Ratings: A current FAA Commercial or ATP Pilot Certification with one of the following ratings:
Dual Rated: Airplane (Single-engine land or multi-engine land) with instrument rating AND Rotorcraft Helicopter with instrument rating.
Airplane Rated: Airplane (Single-engine land or multi-engine land) with instrument.
Helicopter Rated: Rotorcraft Helicopter with instrument rating.
Equivalent military rating of the above at the time of application (eligibility based on military flight experience must provide official orders, forms or logbooks showing their status as a rated military pilot).
Flight Hours: Pilot Enter on Duty minimums are 1500 flight hours; (up to 500 hours can be waived, reducing the pilot enter on duty minimums to 1000 hours.
250 Pilot-in-Command hours; 75 Instrument hours; 75 Night hours (Flight Hour Waiver available, see Required Documents); and 100 Flight hours in the last 12 months This qualification requirement is currently being waived by OPM through August 5, 2025.
FAA Class 2 medical required for assessment dated within the last 12 calendar months; FAA Class 1, FAA Class 2 or Military medical flight clearance dated within the last 12 months qualifies to start the pre-employment process for the AIA position.
Apply at 750 hours total time:
Applicants applying at 750 flight hours are required to obtain at least 1,000 flight hours (depending on the number of hours approved for a waiver) at their own expense before being able to attend the 3-part flight assessment. Applicants must still meet 250 Pilot-in-Command, 75 instrument, and 75-night hours (100 flight hours in the last 12 months. This qualification requirement is currently being waived by OPM through August 5, 2025)
UAS Flight Hours: Applicants may include UAS Predator A (MQ-1), Predator B (MQ-9) flight hours and Predator A (MQ-1), Predator B (MQ-9) or predator-based flight hours. These hours may be credited towards satisfying the "Total flight time" 1,500 flight hour requirement only. UAS hours do not count towards the 250 flight hours as a Pilot in Command, 75 flight hours Instrument, and 75 flight hours Night. Flight hour logbooks will be required at the time of your Flight Assessment for verification.
Other Requirements
Citizenship: You must be a U.S. Citizen to apply for this position.
Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three of the last five years.
Age Requirement: Provisions of Public Laws 93-350 and 100-238 allow the imposition of a maximum age for initial appointment to a primary Law Enforcement Officer position within the Department of Homeland Security (DHS). In accordance with DHS Management Directive 251-03, the "day before an individual's 37th birthday" is the maximum age for original appointment to a position as a primary law enforcement officer within DHS. The age requirement is also necessary to ensure that you are able to complete the 20 years of applicable service for retirement.
NOTE: The Commissioner of CBP has approved a
temporary
increase in the maximum allowable age to 40 for original placement into an Air Interdiction Agent position.
Age Waiver: Creditable law enforcement officer service -
Covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d), or creditable service covered by Title 5 U.S.C. 8401(36) (as a Customs and Border Protection Officer) on or after July 6, 2008, may be applied toward the maximum age requirement. This age restriction may not apply if you are currently serving in a federal civilian (not military) law enforcement position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).
Veterans' Preference Eligibility
: To ensure compliance with statutes pertaining to the appointment of preference eligible veterans as determined by the Merit Systems Protection Board in its decision
Isabella
v.
Dept of State,
the maximum age for original appointment articulated above shall not apply to the hiring of individuals entitled to veterans' preference eligibility under 5 U.S.C. 3312. You must submit proof of Veteran's Preference (DD-214 Member 4 Copy) at the time of application.
Training: This position has a training requirement. You may be required to successfully complete the training requirement as a condition of employment. Failure to successfully complete the required course(s) of training in accordance with CBP standards and policies will result in placement into either a former or different position, demotion, or separation as determined by management and appropriate procedures.
Travel Required: You may be expected to travel for this position based on operational needs.
How to Apply
There Are Three Ways to Apply to Become an Air Interdiction Agent:
Fill out the Air Interdiction Agent applicant checklist and email it to a recruiter at cbp_amo_********************** along with a copy of your resume; OR
Apply on USAJOBS ; OR
Apply on Airline Apps.
Stay Updated - Opt into CBP's talent repository
(highly recommended)
by selecting the
Contact a Recruiter
button. For
Position of Interest
select Air and Marine Operations, Air Interdiction Agent, then complete the pre-screening questions. You'll receive monthly emails with information about webinars, career expos, and future opportunities with AMO and CBP.
Banking Customer Service Representative - Onsite
Agent Job 34 miles from Hialeah
About TP
Teleperformance is a global, digital business services company. We deliverthe most advanced, digitally poweredbusiness services to help the worldsbest brands streamline their business inmeaningful and sustainable ways.
With more than 500,000 inspired andpassionate people speaking more than300 languages, our global scale and localpresence allow us to be a force of goodin supporting our communities, ourclients, and the environment.
Benefits of working with TP include:
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
Teleperformance and You
Through a balancedhigh-tech andhigh-touchapproachblended withdeepindustry and geographic expertise, wemake people's livessimpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only thebest in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!
This position will be based on-site at our North Lauderdale, Florida location.
Your Responsibilities
As a Banking Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Respond to requests for assistance and/or possible processing payments
Track all call related information for auditing and reporting purposes
Provide feedback on call issues
Upsell if required
Were looking for fearless people people who are inspired to deliver only the best in all that we do.
High School Diploma or equivalent
IT/Network certifications/degrees preferred
18 years of age or older
Proven call center experience
Typing 25 WPM
Proficient in PC operation and navigation
Entry-level network troubleshooting
Ability to set up home Wi-Fi network
Ability to set up and configure a router or switch
Core proficiency with a laptop or desktop computer
Able to work independently
Have excellent communications skills, both oral and written
Ability to work in a constantly changing and fast paced environment
Ability to stay composed and objective
Strong listening skills
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Teleperformance is an Equal Opportunity Employer
RequiredPreferredJob Industries
Customer Service