Customer Service Representative - PTO, Health Benefits & Training Opportunities
Agent Job 20 miles from Goshen
Customer Service Representative
Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Customer Service Representative working onsite in Malta, NY, you'll be a part of bringing humanity to business. #experience TTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!
This position would require you to work at 101 State Farm Place, Malta, NY 12020, Suite 200.
What You'll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You'll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
At least 1 year of customer service experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer experience
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Base wage starting at $18.92 plus performance bonus opportunities
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.
Visit ************************* for more information.
A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Primary Location US-NY-MaltaJob _Customer Care Representative
Customer Return Representative - PT
Agent Job 5 miles from Goshen
Immediately hiring! We are now seeking driven and energetic people, like you, to join our growing Avis Budget Group enterprise. You'll be an appreciated and valued addition to our team, putting a smile on our customers' faces! What You'll Do: In this outdoor role, you will help customers return their rental cars. This includes meeting and greeting customers, securing keys, recording mileage, gas levels, and damage to our cars and checking our cars into our computer system while providing excellent customer service.
Perks You'll Get:
Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
On the job training to learn our business and enhance your professional skills
Paid time off
Medical, dental and other insurance Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
Retirement benefits (401k)
Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars
* Above perks may vary based on full-time/part-time status and location
What We're Looking For:
High School Diploma (or equivalent)
Valid Driver's License
Basic computer skills (typing, data entry)
Effective verbal communication skills
Willingness to work outdoors
Flexibility to work all shifts
Must be able to stand, walk or move throughout rental lot, enter/exit vehicles for prolonged periods and drive a variety of vehicles
Must be 18 years of age and legally authorized to work in the United States
6 months retail customer service experience is a bonus!
Who We Are:
Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.
Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.
We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.
Avis Budget Group is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.
This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.
Field Marketing Agent
Agent Job 29 miles from Goshen
Are you an outgoing individual with a passion for connecting with people at various events, including sporting events, trade shows, and expos? If so, we have an amazing opportunity just for you! Join Exploria Resorts as an Off Property Consultant around the stunning state of New York and become part of our dynamic team. Don't miss out! Check out the details below and APPLY NOW!
What does Exploria Resorts have to offer? Well, buckle up for an exciting ride! With over 25 years of experience in the vacation ownership and hospitality industry, Exploria Resorts knows how to treat its team right. Full-time employees enjoy a treasure trove of benefits, including health, dental, and vision, life and AD&D insurance, short and long-term disability coverage, a 401(k) plan, paid time off, paid holidays, an employee referral program, and awesome employee and family discounts. Plus, there are endless growth opportunities and so much more! Ready to join the fun?
Why Join the OPC Team?
Starting Pay: $20/hr!
Uncapped Competitive Compensation Plan: Hourly pay PLUS commissions!
Travel Opportunities: Attend exciting off-site events!
Major Growth Opportunities!
Full-Time Employment!
Job Summary:
As an Off Property Consultant (OPC), you'll be our primary representative, mingling with the public and inviting them to our exciting Vacation Ownership Presentations. Your mission? To spread the word about Exploria Resorts and entice event-goers with irresistible incentives encouraging them to check out our amazing resort. Get ready to engage, promote, and make vacation dreams come true!
Responsibilities and Duties:
Deliver top-notch customer service to guests and clients, boosting resort preview sign-ups and ticket sales.
Persuade qualified prospects to attend Vacation Ownership presentations by offering enticing incentives like discounted savings on local attractions and sites of interest.
Travel to exciting off-site events and pop-up locations as needed.
Achieve production, sales, and monthly budget targets with flair.
Stay in the know about all area attractions, events, dining options, and more.
Keep up-to-date on all of the current incentives we offer guests.
Provide guests with information about the site and surrounding area upon request.
Attend all staff meetings and training sessions as requested by management.
Accurately report and account for all shift details as directed by the manager.
Adhere to company standards and comply with all policies and procedures.
Take on any other duties assigned by management.
Qualifications
Qualifications and Skills:
Charismatic and outgoing personality.
Ability to be assertive and handle objections.
Team player who enjoys collaboration.
Excellent customer service skills for face-to-face interactions.
Flexibility to work nights, weekends, and holidays.
Proficiency in Microsoft Word, Excel, and Outlook.
Basic math skills for calculating percentages and discounts.
High School Diploma or Equivalent.
Excellent time management skills to organize and manage multiple priorities.
Sound judgment and ability to work independently with minimal supervision.
Previous OPC experience is a plus.
RequiredPreferredJob Industries
Hotel & Hospitality
Customer Service Representative
Agent Job 37 miles from Goshen
Provide the highest level of customer service to internal and external customers with respect to all aspects of the order process including order placement, order management, customer knowledge, warranty processing, and plant follow-up. Maintain solid interdepartmental and customer relationships by addressing questions and concerns with speed and professionalism. Act as the "Voice of the Consumer " to equally improve the products for our customers as we do for our company.
Essential Duties
Providing customer service to our customers in a call center environment.
Providing customer service to external customers with respect to all aspects of the order process including order placement, customer and plant follow up, and product inquiries.
Providing proactive service to customers by educating them regarding products and alternative choices as well as assisting our Sales Department in placing proactive outgoing service calls to customers.
Perform other duties as assigned.
Manage inbound and outbound calls in a timely manner
Keep accurate real-time records of all conversations in our database.
Build relationships with external & internal customers via phone and e-mail to assist with all inquiries.
Work as "sales support” for our Sales Team.
Provide world-class service by delivering an effortless customer experience.
Qualifications Required
H.S. Diploma or General Education Degree (GED) Required
Bachelor's Degree Preferred
Past Customer Service experience, especially in a call center environment required
Excellent verbal and written communication skills
Ability to multitask in a fast paced environment
Excellent problem-solving capabilities
Strong computer skills: Microsoft Office Suite and Google Suite
Highly organized with great attention to detail
Outgoing and energetic attitude
Must be a team player and perform well under pressure
Customer Service Representative/Order Management Specialist
Agent Job 37 miles from Goshen
Title: Customer Service Representative/Order Management Specialist
Duration: 8 Months
Job Type: Contract
Work Type: Onsite
Pay Rate: $25.00-33.00/Hourly/W2
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a top manufacturer of roofing and waterproofing solutions in North America, operating 30 locations throughout the U.S. They offer a range of products for both commercial and residential roofing, along with pavement coatings.
Job Description:
Job Summary
Provide the highest level of account management to internal and external customers with respect to all aspects of the Commercial order process including order placement, order management, Jobsite planning, customer and plant follow-up.
Maintain solid interdepartmental and customer relationships by addressing questions and concerns with efficiency, accuracy, and professionalism.
Essential Duties
Point of contact for assigned commercial business accounts in regards to managing all aspects of the order management process.
Gathers and analyse data in order to process orders and maintain/update existing orders in a timely manner to meet and exceed customer expectations
Provide real-time status information regarding orders to internal and external customers
Managing a high volume of communication via emails and calls from customers as well as other departments quickly and accurately
Ensuring orders are error-free
Communicating product or procedure changes to the applicable party
Communicate alternative choices to customers and sales personnel when the product is unavailable.
Provide supporting information by educating customers on products or alternative choices.
Develop and present internal and external departments with order information and reports as necessary or upon request.
Liaison between Customer, Sales, Supply Chain and Plants to ensure all customer/product issues are addressed in a timely manner
Follow through to ensure customer satisfaction, including but is not limited to, making outbound calls and sending emails with regards to scheduled ship date changes, delayed shipments, customer pick-ups, and jobsite order follow up.
Provide alternate product options to customers to improve scheduled ship date
Maintain training on all products and processes; attend training sessions as required.
Maintain proper customer contact information including email, fax, phone, and contact name, as well as all special delivery instructions, receiving capacity, or product restrictions in the master memo.
Process all Returned Material Requests (RMA's) according to policy; communicate with all necessary individuals to assure timely pick up of material.
Assist with special projects as needed and perform overtime as needed.
Actively participate in the Customer Care Alternative Workplace and Laptop
Programs to ensure business continuity at all times.
Qualifications Required
Bachelor's Degree in Arts/Sciences (BA/BS) Preferred
Minimum of 3 years related Customer Service experience Required
Inbound/Outbound phone experience Required
Order Entry experience Required
General Knowledge, Skills and Abilities
Excellent verbal and written communication skills
Excellent listening skills with an ability to fully understand the complexity of a problem and the ability to offer good solutions by providing a high level of customer satisfaction
Advanced ability to multitask
The ability to work effectively with a team, develop workflows and processes to help improve performance is an essential requirement.
Ability to manage and organize information from various channels such as phone, email, and EDI
Excellent organizational skills and attention to detail
Advanced problem solving and creating thinking skills
Advanced time management skills
Advanced follow-through skills
Technical Knowledge, Skills and Abilities
Advanced telephone techniques
Advanced ability to navigate a computer system
Intermediate level proficiency in MS Office and Google Suites
Intermediate math skills - The ability to convert one unit of measure utilizing a conversion chart
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Customer Service Representative- ERISA Fidelity Department
Agent Job 29 miles from Goshen
Who are we?
Colonial Surety Company is an insurance company licensed for business in every state, listed by the U.S. Treasury as an approved surety, and rated “A Excellent” by A.M. Best Company. Our distinct, digital product platform has recently expanded to include important liability coverages for small and mid-size businesses. Founded in 1930, we use our experience-plus technology-to give busy people and businesses easy, affordable and digital access to a growing portfolio of bond and insurance products. We have an ambitious vision for impact and growth-and invite a diversity of motivated achievers to come, learn, work, create, grow-and succeed-with Colonial.
Position Overview
We are seeking a high-energy, customer-focused Customer Service Representative (CSR) for our ERISA Fidelity Department. This role is ideal for someone who is hungry to grow, enjoys a heavy phone presence, and has a strong interest in sales. You will be responsible for assisting clients, managing CRM data, handling administrative tasks, and ensuring a seamless customer experience. Prior experience in Customer Service is a must-as well as a strong work ethic, excellent communication skills, and a drive to succeed!
Key Responsibilities
Customer Service & Sales Support:
Engage with clients via phone and email, providing top-notch service and assistance.
Educate potential customers on ERISA Fidelity products and services, helping them navigate their options.
Proactively follow up on leads and in-progress applications to drive sales conversions.
Maintain accurate customer records and interactions in the CRM system.
Collaborate with internal teams to streamline processes and improve customer experience.
Administrative Responsibilities:
Process and track applications, renewals, and policy updates.
Ensure accurate data entry and maintain organized client records.
Assist in preparing reports, documentation, and client communications.
Support the team with invoicing, follow-ups, and other administrative tasks.
Qualifications & Skills
Experience:
1-3 years in customer service, sales support, or administrative roles.
Prior experience working in a CRM system is highly preferred.
Skills & Competencies:
Strong verbal and written communication skills - comfortable with a high-volume phone role.
Driven, self-motivated, and eager to grow in a sales-oriented environment.
Detail-oriented with strong organizational and problem-solving skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Ability to multi-task, prioritize, and meet deadlines efficiently.
Education & Certifications:
BA Degree in Business in related field.
Why Join Us?
📞 Heavy phone presence & sales growth opportunities
💼 $45,000 base salary
🏆 Career advancement in a fast-growing company
📈 Monday-Friday, 8:30 AM - 5:30 PM schedule with a 1-hour lunch
🌟 Supportive team environment & professional development
If you're hungry for success, love being on the phone, and want to grow in sales, we'd love to hear from you!
Customer Sales & Service Rep I - Bilingual Preferred (English/Spanish)
Agent Job 33 miles from Goshen
SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, andmaintain outdoor spaces - from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies.
At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 800 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together™!
Position Overview
Our Bilingual Customer Sales & Service Representatives (CSSRs) are knowledgeable, energetic and consistently deliver the best overall customer experience. To succeed in this role, you need to be passionate and customer obsessed while serving commercial and residential consumers in the green industry.
What you'll do:
Demonstrate exceptional customer service to all SiteOne customers
Cultivate and manage strong relationships with customers
Assist customers with their questions and needs, either in person, via the phone or through online ordering
Pull and prepare inventory orders for customer pick up or delivery
Proactively identify and capitalize on opportunities to grow sales with current and potential customers
Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance
Assist with merchandising product, managing inventory, and other store tasks while maintaining a safe working environment.
Skills We Are Seeking
Minimum of 1 year experience in a retail or wholesale setting, preferred
Excellent customer service skills
Bilingual Proficiency - candidates who are conversational in English/Spanish are preferred
Irrigation and lighting experience preferred
Ready and willing to learn and adopt new technologies and ways of working
Ability to think quickly and make sound decisions
Inventory management experience helpful
Must be able to lift a minimum of 50 pounds
High school diploma or equivalent preferred
Perks:
Weekly Paychecks with DailyPay available!
Competitive Compensation
Medical, Dental and Vision plans
Paid Time Off, Paid Holidays
401k with company match
Tuition Reimbursement
Lucrative Associate Referral Program
Company Apparel and Work Boot Vouchers
Opportunity for Advancement
Paid Training and Business Certifications Available
Free Counseling Services/Employee Assistance Program
Life Insurance and Short- and Long-Term Disability Insurance
Product Discounts
Most Branches never work Sundays!
THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION.
SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne-including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination-will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.
Bilingual Customer Service Representative- Mortgage Services
Agent Job 31 miles from Goshen
The Customer Service Representative is the primary contact for VNB Mortgage Services loan customer inquiries. The CSR will respond to all oral and written communication.
Responsibilities include but are not limited to:
Assist borrowers, attorneys, settlement agents, VNB collection staff and other VNB staff with billing statement and payment posting inquiries, payoff requests, and general loan inquiries/information.
Assist the Payoff/Satisfaction Department in the preparation of payoff statements for borrowers, settlement agents and VNB Closing Department.
Review in detail the complexity of initial and annual escrow analysis statements with borrowers.
Prepare amortization schedules.
Respond to basic tax and insurance questions.
Review and resolve all customer service complaints.
Receive and process borrower telephone payments (speed pay).
Provide excellent customer service to mortgage borrowers.
Assist other areas of the Department as needed.
Required Skills:
General understanding of the multifunctional mortgage servicing department.
Ability to add, subtract, multiply and divide in all units of measure.
Ability to write routine correspondence.
Ability to think independently and make appropriate decisions.
Ability to perform multiple tasks through effective prioritization and time management, and demonstrate attention to details.
Strong analytical and reconciliation abilities.
Strong computer skills including electronic mail, routine database activity, word processing, spreadsheets, graphics, etc.
Strong telephone skills.
Required Experience:
High School Diploma or GED and a minimum of two years' prior customer service or call center experience.
Mortgage Servicing experience preferred.
Pilot - CBP Air Interdiction Agent
Agent Job 30 miles from Goshen
Air and Marine Operations (AMO), a component of U. S. Customs and Border Protection (CBP), offers skilled Pilots interested in law enforcement an opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission to protect America.
If you are looking for an exciting and rewarding career with excellent pay, exceptional federal benefits and job stability, now is the time to make your move: become an Air Interdiction Agent .
AMO is actively recruiting for these full-time security-based opportunities with a streamlined application process.
Notably, seasoned pilots and those with military training are in demand- APPLY TODAY Duty Locations Locations are offered based on operational requirements, mission requirements, and critical agency hiring needs as determined by AMO.
You must be willing to work at any duty location within the region you select to include but not limited to the following: Southeast Region: Homestead, FL and CAMB: Aguadilla, PR Southwest Region: Tucson and Yuma, AZ; San Diego, CA; El Paso, Laredo, and McAllen, TX NASOC UAS locations: Sierra Vista, AZ; San Angelo, TX Duties and Responsibilities As an Air Interdiction Agent (AIA) you will perform aviation-based law enforcement operations for the detection, prevention, interdiction, and apprehension of terrorists, terrorist weapons, and other contraband and persons from illegally entering or attacking the United States.
Typical duties include: Conducting air patrol, surveillance, and pursuit activities related to the interdiction of smuggled contraband via land vehicles, aircraft, or vessels.
Monitoring behavior patterns and activities of suspect persons, vehicles, or vessels believed to be engaged in illegal activities.
Collecting, refining, and analyzing strategic and tactical intelligence.
Supporting search and rescue and humanitarian efforts.
Salary and Benefits Begin your career as an Air Interdiction Agent (AIA) and make up to $106,000 -$127,000 per year based on your qualifications for the GS-11 grade level and possible extra compensation based on your duty location (see below) and overtime pay, up to 25% of your salary.
Your starting salary will include Special Salary Rate (SSR); Law Enforcement Availability Pay (LEAP); Recruitment Incentive; and Retention Incentive.
This career ladder position has a grade level progression of GS-11, GS-12, and GS-13.
You may be eligible for a promotion to the next higher grade level automatically (without re-applying) once you complete 52 weeks at each grade level (with supervisor approval).
Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive LEAP (amounts below include the SSR LEAP).
GS-11, 1st year annual pay - $106,588 GS-12, 2nd year annual pay - $127,754 GS-13, 3rd year annual pay - $151,817 Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 10% Retention Incentive (amounts below include the SSR LEAP 10% Retention Incentive UAS Sites: Sierra Vista, AZ; Grand Forks, ND; San Angelo, TX).
GS-11, 1st year annual pay - $115,115 GS-12, 2nd year annual pay - $137,974 GS-13, 3rd year annual pay - $164,071 Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 25% Recruitment Incentive (amounts below include the SSR LEAP 25% Recruitment Incentive CAMB location only; Aguadilla, PR).
GS-11, 1st year annual pay - $127,906 GS-12, 2nd year annual pay - $153,305 GS-13, 3rd year annual pay - $182,302 Air Interdiction Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional and ROTH 401(k) offering.
Qualifications Experience: You qualify for the GS-11 grade level if you possess one (1) year of specialized professional aviation experience performing duties such as: Flying as a Pilot-in-Command or sole manipulator in an airplane and helicopter in all environments of flight, including night, poor weather, unfavorable terrain, low altitudes, or speed.
Evaluating information rapidly and making judicious decisions promptly during in-flight operations.
Developing strategies and coordinating aircraft and ground assets.
Using information systems and databases to conduct information surveys, queries, update files and disseminate information.
Experience may include Operation of an aircraft as Captain, Pilot in Command, Aircraft Commander, First Officer, Certified Flight Instructor, Second in Command, or Co-pilot.
Hiring Minimums: Certification & Ratings: A current FAA Commercial or ATP Pilot Certification with one of the following ratings: Dual Rated: Airplane (Single-engine land or multi-engine land) with instrument rating AND Rotorcraft Helicopter with instrument rating.
Airplane Rated: Airplane (Single-engine land or multi-engine land) with instrument.
Helicopter Rated: Rotorcraft Helicopter with instrument rating.
Equivalent military rating of the above at the time of application (eligibility based on military flight experience must provide official orders, forms or logbooks showing their status as a rated military pilot).
Flight Hours: Pilot Enter on Duty minimums are 1500 flight hours; (up to 500 hours can be waived, reducing the pilot enter on duty minimums to 1000 hours.
250 Pilot-in-Command hours; 75 Instrument hours; 75 Night hours (Flight Hour Waiver available, see Required Documents); and 100 Flight hours in the last 12 months This qualification requirement is currently being waived by OPM through August 5, 2025.
FAA Class 2 medical required for assessment dated within the last 12 calendar months; FAA Class 1, FAA Class 2 or Military medical flight clearance dated within the last 12 months qualifies to start the pre-employment process for the AIA position.
Apply at 750 hours total time: Applicants applying at 750 flight hours are required to obtain at least 1,000 flight hours (depending on the number of hours approved for a waiver) at their own expense before being able to attend the 3-part flight assessment.
Applicants must still meet 250 Pilot-in-Command, 75 instrument, and 75-night hours (100 flight hours in the last 12 months.
This qualification requirement is currently being waived by OPM through August 5, 2025) UAS Flight Hours: Applicants may include UAS Predator A (MQ-1), Predator B (MQ-9) flight hours and Predator A (MQ-1), Predator B (MQ-9) or predator-based flight hours.
These hours may be credited towards satisfying the "Total flight time" 1,500 flight hour requirement only.
UAS hours do not count towards the 250 flight hours as a Pilot in Command, 75 flight hours Instrument, and 75 flight hours Night.
Flight hour logbooks will be required at the time of your Flight Assessment for verification.
Other Requirements Citizenship : You must be a U.
S.
Citizen to apply for this position.
Residency : You must have had primary U.
S.
residency (includes protectorates as declared under international law) for at least three of the last five years.
Age Requirement: Provisions of Public Laws 93-350 and 100-238 allow the imposition of a maximum age for initial appointment to a primary Law Enforcement Officer position within the Department of Homeland Security (DHS).
In accordance with DHS Management Directive 251-03, the "day before an individual's 37th birthday" is the maximum age for original appointment to a position as a primary law enforcement officer within DHS.
The age requirement is also necessary to ensure that you are able to complete the 20 years of applicable service for retirement.
NOTE: The Commissioner of CBP has approved a temporary increase in the maximum allowable age to 40 for original placement into an Air Interdiction Agent position.
Age Waiver: Creditable law enforcement officer service - Covered by Title 5 U.
S.
C.
8336(c) or Title 5 U.
S.
C.
8412(d), or creditable service covered by Title 5 U.
S.
C.
8401(36) (as a Customs and Border Protection Officer) on or after July 6, 2008, may be applied toward the maximum age requirement.
This age restriction may not apply if you are currently serving in a federal civilian (not military) law enforcement position covered by Title 5 U.
S.
C.
8336(c) or Title 5 U.
S.
C.
8412(d).
Veterans' Preference Eligibility : To ensure compliance with statutes pertaining to the appointment of preference eligible veterans as determined by the Merit Systems Protection Board in its decision Isabella v.
Dept of State, the maximum age for original appointment articulated above shall not apply to the hiring of individuals entitled to veterans' preference eligibility under 5 U.
S.
C.
3312.
You must submit proof of Veteran's Preference (DD-214 Member 4 Copy) at the time of application.
Training : This position has a training requirement.
You may be required to successfully complete the training requirement as a condition of employment.
Failure to successfully complete the required course(s) of training in accordance with CBP standards and policies will result in placement into either a former or different position, demotion, or separation as determined by management and appropriate procedures.
Travel Required: You may be expected to travel for this position based on operational needs.
How to Apply There Are Three Ways to Apply to Become an Air Interdiction Agent: Fill out the Air Interdiction Agent applicant checklist and email it to a recruiter at cbp_amo_recruitingcbp.
dhs.
gov along with a copy of your resume; OR Apply on USAJOBS ; OR Apply on Airline Apps .
Stay Updated - Opt into CBP's talent repository (highly recommended) by selecting the Contact a Recruiter button.
For Position of Interest select Air and Marine Operations, Air Interdiction Agent, then complete the pre-screening questions.
You'll receive monthly emails with information about webinars, career expos, and future opportunities with AMO and CBP.
Hotline Agent
Agent Job 37 miles from Goshen
will be remote.
Hours: Saturday, Sunday, Monday from 1pm-12am and Tuesday 8:30am-5pm
Summary: Provides phone support on instruments, reagents and application for Stago Customers. Troubleshoots with customer in order to resolve issues by phone, and dispatch FSE/TSS as applicable. Utilize resources and tools to expedite problem resolution. Records all required documentation while remaining compliant to all applicable SOPs. Drives customer satisfaction through professional and timely issue resolution.
Essential Duties & Responsibilities
Provides Technical telephone troubleshooting to customers concerning instrumentation reagents and applications.
Analyzes, diagnoses and provides troubleshooting support to Stago customers.
Provides customer retraining by phone concerning instrument operation, application, troubleshooting and maintenance.
Develop Stago Digital Product knowledge and understanding in order to aid/support Stago's Digital Product Sales and Marketing initiatives and strategies through interactions with customers during support activity
Provides remote support to all Stago Digital Products, including Coag.One, and Middleware
Responsible for all aspects of dispatching and call documentation per SOP.
Provides feedback to the Hotline Manager concerning instrument or reagent open issues.
Determines need for FSE or TSS field intervention and dispatches when needed.
Demonstrates high level of knowledge regarding all instruments and reagents provided by Diagnostica Stago.
Escalates complex issues to the appropriate persons, as indicated in departmental SOPs.
Ensures all instruments and reagents are functioning to Stago specification
Drive Customer Satisfaction by interacting with the customer in a professional manner.
Assists with special projects as assigned by management.
Education & Requirements:
Bachelor's degree in related field from an accredited four-year college or university required, Medical Technology/Medical Laboratory Technology/Engineering preferred;
Minimum 3-5 years related experience with Hemostasis experience required. Stago product knowledge a plus. Field support experience preferred.
ASCP preferred.
Up to 20% travel. Ability to travel domestic or internationally, if needed.
Skills:
To perform this job successfully, an individual should have knowledge of Database and Internet software; Windows.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence describing technical issues.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Type 30 words per minute.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.
B2B Sales Agent - Entry Level Openings
Agent Job 18 miles from Goshen
We are passionate about helping businesses grow through tailored telecommunications solutions, and we're looking for driven individuals to join our team as B2B Sales Agents. This entry-level position is designed to provide hands-on experience in executing B2B marketing and sales campaigns for our telecommunications clientele. With full training and mentorship provided, you will have the opportunity to build a solid foundation in sales, marketing, and leadership, positioning yourself for future growth within our management training program.
About the Role:
As a B2B Sales Agent, you will represent our clients' brands by engaging directly with businesses to introduce and promote new telecommunications services. This role is ideal for individuals who are eager to learn, have a competitive spirit, and want to excel in a dynamic, fast-paced environment. You will begin at the entry level, focusing on face-to-face sales and customer interactions, with the potential to transition into leadership roles as you progress.
Key Responsibilities:
Execute B2B sales and marketing campaigns for telecommunications clients, driving customer acquisition and retention
Present and promote client services to business customers through in-person meetings and product demonstrations
Develop sales strategies, close deals, and achieve monthly revenue targets
Participate in daily sales and marketing meetings to sharpen skills and stay updated on client offerings
Learn and implement sales techniques that drive results and improve customer satisfaction
Collaborate with team members and management to meet campaign goals and exceed client expectations
Provide mentorship and guidance to new hires as you advance through the program
Training & Development:
At (Company Name), we prioritize professional development and provide all employees with comprehensive training in the following areas:
Sales and marketing fundamentals
Customer relationship management
Leadership and team-building skills
Business development strategies
Marketing and sales consulting
Management training, including interviewing and team management
What We Offer:
Team-Oriented Culture: We foster a collaborative environment where ideas are encouraged, and success is shared.
High Earning Potential: Competitive base pay plus high commissions for sales performance.
Travel Opportunities: Opportunity to attend conferences and network with industry leaders.
Leadership Workshops & Development: Ongoing education in leadership, financial management, and time management.
Philanthropy Events: Participate in community outreach and charity events to give back.
Recognition & Advancement: Performance-based promotions to management roles, with opportunities for career growth.
Qualifications:
Strong interpersonal and communication skills
Goal-oriented with a competitive drive
Ability to work well in a team and independently
Interest in learning sales, marketing, and business development
Enthusiasm for leadership and a desire to grow within the company
Previous experience in sales, customer service, or marketing is a plus, but not required
#LI-Onsite
Sr. Right of Way Agent (Field)
Agent Job 6 miles from Goshen
Coates Field Service, Inc is seeking an experienced Sr. Right of Way of Agent for a Bulk Electric Systems project local to Middletown , NY. The successful candidate will be experienced in acquiring linear right of way for private landowners, and able to adapt to tight deadlines in order to meet project deliverables. **No Per Diem** **Local Candidates Only**
Primary Job Duties & Responsibilities:
Obtains right of entry and survey permission from private landowners.
Negotiates and acquires property rights required for electric transmission.
Documents all communication and correspondence with landowners including in-person meetings, email, phone, and mail.
Responds to internal and external stakeholder inquiries in matters related to property rights.
Investigates, negotiates, and acquires temporary right of way areas for driveways, construction lay down areas, and other temporary construction needs.
Submits executed documents to Coates Operations office for client countersignature, payment to landowner, and recording.
Serves as legal witness as necessary for condemnation or other proceedings.
Other job duties and responsibilities as assigned.
Knowledge, Skills & Abilities:
Working knowledge of drafting and negotiating property rights documents including rights-of-way, easements, leases, purchases, and sale agreements.
Excellent written and verbal communication skills.
Strong negotiation and interpersonal skills.
Ability to utilize multiple forms of technology including: Project Databases, Microsoft Office Suite, Google Earth, etc.
Ability to plot metes and bounds descriptions of property and read a variety of maps, electronic and paper.
Ability to evaluate, interpret, and analyze engineering and right-of-way drawings
Ability to interpret and research (abstract) legal documents.
Skilled in property rights research methods, including courthouse searches for recorded documents and internet research of same.
Ability to determine valuation of crops, timber, etc. for damage settlement.
Ability to travel regularly.
Who We Are:
Coates has a 75-year history providing comprehensive land acquisition and right of way services to municipalities, utilities, energy providers, and oil and gas companies nationwide. The first firm of its kind, we are widely recognized as a leader in the land and right of way acquisition industry. A national corporation, Coates has the depth of knowledge and the agility to respond to client needs in all 50 states. Coates is headquartered in Oklahoma City, Oklahoma, with regional offices located throughout the United States. It is our mission to provide professional, high-quality, cost-efficient land acquisition and right of way services our clients need, when and where they need us.
Coates is committed to rewarding the loyalty of the national team of Coates' Employees. Coates hires the best candidates available for all positions, without regard to the individual's race, religion, or sexual preference or orientation. Coates is an Equal Opportunity Employer (EOE).
Coates offers a comprehensive and generous benefits package, including medical/dental, vision, STD/LTD, life insurance, paid time off, company paid holidays, and more!
Customer Experience Representative (Onsite-Fairfield, NJ))
Agent Job 35 miles from Goshen
The Customer Service Representative is responsible for the Customer Experience in the retail showroom of the DCs, including order fulfillment activities by walk-in customers and through online orders. This role will be responsible for ensuring orders are processed and fulfilled with excellent customer service, in partnership with our sales and operations colleagues, with a primary focus on assisting all customers - internal and external - in a friendly and expeditious manner and educating customers on alternative solutions/materials as required.
Contribution
Facilitates quick, customer centric response to daily demands for retail and online order fulfillment, in support of company initiatives. Provide best-in-class customer service, as a clear differentiator from our competitors.
Key Responsibilities
* Fulfill both walk-in retail and online order activities
* Input all sales orders taking the process from order entry to pick release
* Enter all sales orders accurately and on a timely basis to facilitate delivery cut off timelines
* Print delivery notes for the Warehouse Team once pick release process is complete
* Monitor on hold orders and request release on a timely basis to facilitate cut off timeframes
* Make sure customer issues are addressed and handled professionally, leaving the customer with a positive resolution
* Troubleshoot issues within the customer service process
* Assist with complex invoice requests and order entries
* Coordinate RMA requests and facilitates scheduling
* Escalate outstanding credit holds with Credit team
* Liaise with Sales Team to ensure orders are fulfilled
* Manage Customer Service levels and ensure quality standards are maintained, escalating issues as necessary
* Review Open Order Reports with Distribution Center Manager and anticipate any logistics challenges
* Work cross functional to facilitate transfers and escalate problems/concerns
* Escalate any capacity issues to management
* Determine open order requirements and prioritize unloading of containers
* Manage open order requirements and pull/push inventory from other locations, as required
* Reconcile paperwork, daily
* Other duties as assigned
Requirements
* High school diploma required; post-secondary education with a focus on business a plus
* Two (2) plus years of related customer service experience
* Strong customer service and troubleshooting skills
* Exceptional conflict resolution, negotiation, and objection handling skills
* Highly flexible, with strong interpersonal skills that allow one to work effectively in a diverse environment
* Ability to effectively communicate verbally and in writing
* Ability to work well under pressure
* Proven data entry, data editing, and typing skills
* Demonstrated experience analyzing and resolving customer service and client issues
* Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
* Ability to respond quickly in a dynamic and changing environment
* Ability to build and maintain lasting relationships within various corporate departments with key business partners and customer
WORKING CONDITIONS
* Manual dexterity required to operate telephone, computer, and peripherals.
* Interacts with employees, management, and the public at large.
* Repetitive work
* Walking on hard surfaces may be required (within warehouse environment)
* PPE (hard hat, vest, steel toe footwear) worn in specific areas within a warehouse environment
* Overtime may be required
* Lifting or moving up to 10lbs may be required
WHAT WE OFFER:
Caesarstone is proud to provide employees with a comprehensive and attractive benefits program which includes the following:
* The base rate for this role is between $24.00 to $28.00 plus team result based performance bonus opportunities.
* Comprehensive benefit package including: Medical, Dental and Vision Insurance, Employer-Paid Basic Life Insurance, AD&D and Short-Term Disability, plus insurances such as Short-Term Disability and Long-Term Disability, Voluntary Accident, and Critical Illness
* An Employee Assistance Program that you or your dependents can access
* Generous Paid Time Off and Paid Holidays
* 401(k) Retirement Plan (with employer match)
* Internal ongoing educational/training opportunities
* Competitive compensation
* Continuous coaching & mentorship
* -------------------------------------------------------
Caesarstone US expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Caesarstone US employees to perform their expected job duties is absolutely not tolerated.
We are committed to fostering an inclusive and accessible environment. Caesarstone is an equal opportunity employer committed to diversity and inclusion and welcomes and encourages applications from people with disabilities.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Customer Support Parts Agent (13865)
Agent Job 37 miles from Goshen
IWK is a market leading, global supplier of tube filling machines, cartoning machines and integrated lines to the Pharmaceutical, Oral care and Cosmetic Industries. Our headquarters and primary manufacturing center is located in Stutensee Germany, with a second manufacturing center in Bangkok, Thailand and a North American Sales and Service division located in Parsippany, NJ.
The Customer Support Parts Agent works as a member of the spare parts/sales team. This individual will develop and foster relationships with customers, create quotations, process orders, invoices, and communicate order status to the customer and associated departments. The CSS must always remain attentive to customer needs. The position reports to the Parts & Logistics Manager.
ESSENTIAL JOB DUTIES:
Manage incoming customer requests for all IWK equipment, including parts clarification and request routing to the proper personnel
Responds to customer inquiries in a timely and professional manner (email, phone, customer portal, etc.)
Efficiently creates & communicates quotations in a timely manner
Efficiently processes orders & invoices (within CRM/ERP & online via customer portals) as well returns/warranties
Gathers customer information for submission into online systems and initial customer account set up
Assist the parts warehouse and/or IWK factories with supporting orders, deliveries
Communicates with customers status changes for their orders that may impact expected and requested delivery dates as necessary
Works with other departments (field service, accounting, sales, etc.)
Support department to achieve specified departmental sales targets
Assist with the collection of outstanding invoices as assigned
Other department and company tasks as assigned
EXPERIENCE IN JD EDWARDS IS A PLUS BUT NOT REQUIRED; TRAINING AVAILABLE
EXPERIENCE IN MANUFACTURING/AUTOMATION INDUSTRY IS A PLUS; SPECIFICALLY SPARE PARTS & EQUIPMENT
MUST BE FLUENT IN ENGLISH & SPANISH
JOB REQUIREMENTS/QUALIFICATIONS:
3-5 years in a customer support role (preferably business to business) in performing order processing and inside sales to manufacturing customers
Computer literacy including knowledge of ERP systems, CRM, MS Office, and ability to learn new software as required
Fundamental understanding of international currencies and exchange rates as they relate to sales transactions
Strong customer relationship skills
Ability to multitask, prioritize, and make timely efficient decisions with little or no supervision
Must have high ethical standards, operate well in a fast-paced environment and be hard working
Take your place among the best in the business, and grow your career with IWK Packaging. Join an environment where a passion for innovation combines with an uncompromised commitment to quality.
Join the Winning Team at IWK Packaging, an ATS Automation company, a great place to automate your future!
Reservations Sales Agent
Agent Job 21 miles from Goshen
Crystal Springs Resort is looking for energetic, well-spoken Reservation Agents to book golf tee times, hotel stays, dining reservations and spa appointments via telephone from its central reservations office in Hamburg, NJ. The Reservations Sales Agent is a key position in how Crystal Springs functions, and we are eagerly looking for applicants that have a love for hospitality and want to be a part of dynamic team where possibilities to earn money and advance their career are endless.
Requirements :
MUST have strong computer skills
Must have a willingness to learn and be trained on different computer software (We currently use 3 different computer programs and will provide you with training on all)
Strong communication skills
Customer service experience in a fast paced work environment
A background in sales is preferred.
Reliable transportation is a must as we are open year-round regardless of weather.
The department is open from 7am-9pm 365 days a year!
All positions are hourly starting at $17.00 per hour plus commissions and incentives.
Applicants must be at least 18 years old.
PAID TRAINING
*In order to be considered for this position applicants must be available to work days, nights, weekends and holidays on a rotating schedule*
*This position would start training in May*
Enjoy Crystal Springs Employee Perks!
Discounted Minerals Sports Club Membership
30% Dining/Retail Discount
30% Spa Discount
Discounted Stays at the Hotels
Discounted admission to Events & Festivals
Complimentary Golf
Geek Squad Agent (Retail Store)
Agent Job 26 miles from Goshen
As a Geek Squad Agent, you'll be the first point of contact for people seeking technology support, knowledge and solutions. We'll provide the training and resources you need to ask the right questions, listen carefully, take detailed notes and partner with other agents as needed to help customers who visit our stores. Working together, we'll create a supportive, positive environment for anyone who is facing tech challenges or wants to get more out of their devices.
What you'll do
* Provide positive, timely service to customers during the check-in and checkout process
* Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
* Help set up and repair technology devices for customers
* Monitor service queues and provide accurate status updates to customers
* Clearly communicate and partner with fellow agents
Basic qualifications
* 3 months of experience in working in retail or customer service
* Passion for technology and desire to solve problems
* Must be able to adapt and learn new skills in a fast-paced industry
* Ability to work a flexible schedule, including holidays, nights and weekends
What's in it for you
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
* Competitive pay
* Generous employee discount
* Financial savings and retirement resources
* Support for your physical and mental well-being
About us
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Auto Req. ID981293BR
Location Number 001029 Cortlandt NY Store
Address 3105 E Main St$15 - $20.57 /hr
Pay Range $15 - $20.57 /hr
Call Center
Agent Job 26 miles from Goshen
Would join the team of a high paced call center. Employee would take a high volume of calls placing wholesale bread orders and perform data entry. Strong communication skills, proficient in Microsoft Word and Excell is a plus. Printing and collecting load sheets at end of day which involves reloading heavy paper boxes into the printer would require you to be able to lift 25 pounds.
The Schedule would be: 9:30am-6pm. Monday- Friday and Holidays as needed. May be asked to cover weekend shifts.
Customer Sales & Service Rep I - Bilingual Preferred (English/Spanish)
Agent Job 28 miles from Goshen
SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, andmaintain outdoor spaces - from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies.
At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 800 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together™!
Position Overview
Our Bilingual Customer Sales & Service Representatives (CSSRs) are knowledgeable, energetic and consistently deliver the best overall customer experience. To succeed in this role, you need to be passionate and customer obsessed while serving commercial and residential consumers in the green industry.
What you'll do:
Demonstrate exceptional customer service to all SiteOne customers
Cultivate and manage strong relationships with customers
Assist customers with their questions and needs, either in person, via the phone or through online ordering
Pull and prepare inventory orders for customer pick up or delivery
Proactively identify and capitalize on opportunities to grow sales with current and potential customers
Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance
Assist with merchandising product, managing inventory, and other store tasks while maintaining a safe working environment.
Skills We Are Seeking
Minimum of 1 year experience in a retail or wholesale setting, preferred
Excellent customer service skills
Bilingual Proficiency - candidates who are conversational in English/Spanish are preferred
Irrigation and lighting experience preferred
Ready and willing to learn and adopt new technologies and ways of working
Ability to think quickly and make sound decisions
Inventory management experience helpful
Must be able to lift a minimum of 50 pounds
High school diploma or equivalent preferred
Perks:
Weekly Paychecks with DailyPay available!
Competitive Compensation
Medical, Dental and Vision plans
Paid Time Off, Paid Holidays
401k with company match
Tuition Reimbursement
Lucrative Associate Referral Program
Company Apparel and Work Boot Vouchers
Opportunity for Advancement
Paid Training and Business Certifications Available
Free Counseling Services/Employee Assistance Program
Life Insurance and Short- and Long-Term Disability Insurance
Product Discounts
Most Branches never work Sundays!
THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION.
SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne-including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination-will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.
Pilot - CBP Air Interdiction Agent
Agent Job 19 miles from Goshen
Air and Marine Operations (AMO), a component of U. S. Customs and Border Protection (CBP), offers skilled Pilots interested in law enforcement an opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission to protect America.
If you are looking for an exciting and rewarding career with excellent pay, exceptional federal benefits and job stability, now is the time to make your move: become an Air Interdiction Agent .
AMO is actively recruiting for these full-time security-based opportunities with a streamlined application process.
Notably, seasoned pilots and those with military training are in demand- APPLY TODAY Duty Locations Locations are offered based on operational requirements, mission requirements, and critical agency hiring needs as determined by AMO.
You must be willing to work at any duty location within the region you select to include but not limited to the following: Southeast Region: Homestead, FL and CAMB: Aguadilla, PR Southwest Region: Tucson and Yuma, AZ; San Diego, CA; El Paso, Laredo, and McAllen, TX NASOC UAS locations: Sierra Vista, AZ; San Angelo, TX Duties and Responsibilities As an Air Interdiction Agent (AIA) you will perform aviation-based law enforcement operations for the detection, prevention, interdiction, and apprehension of terrorists, terrorist weapons, and other contraband and persons from illegally entering or attacking the United States.
Typical duties include: Conducting air patrol, surveillance, and pursuit activities related to the interdiction of smuggled contraband via land vehicles, aircraft, or vessels.
Monitoring behavior patterns and activities of suspect persons, vehicles, or vessels believed to be engaged in illegal activities.
Collecting, refining, and analyzing strategic and tactical intelligence.
Supporting search and rescue and humanitarian efforts.
Salary and Benefits Begin your career as an Air Interdiction Agent (AIA) and make up to $106,000 -$127,000 per year based on your qualifications for the GS-11 grade level and possible extra compensation based on your duty location (see below) and overtime pay, up to 25% of your salary.
Your starting salary will include Special Salary Rate (SSR); Law Enforcement Availability Pay (LEAP); Recruitment Incentive; and Retention Incentive.
This career ladder position has a grade level progression of GS-11, GS-12, and GS-13.
You may be eligible for a promotion to the next higher grade level automatically (without re-applying) once you complete 52 weeks at each grade level (with supervisor approval).
Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive LEAP (amounts below include the SSR LEAP).
GS-11, 1st year annual pay - $106,588 GS-12, 2nd year annual pay - $127,754 GS-13, 3rd year annual pay - $151,817 Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 10% Retention Incentive (amounts below include the SSR LEAP 10% Retention Incentive UAS Sites: Sierra Vista, AZ; Grand Forks, ND; San Angelo, TX).
GS-11, 1st year annual pay - $115,115 GS-12, 2nd year annual pay - $137,974 GS-13, 3rd year annual pay - $164,071 Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 25% Recruitment Incentive (amounts below include the SSR LEAP 25% Recruitment Incentive CAMB location only; Aguadilla, PR).
GS-11, 1st year annual pay - $127,906 GS-12, 2nd year annual pay - $153,305 GS-13, 3rd year annual pay - $182,302 Air Interdiction Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional and ROTH 401(k) offering.
Qualifications Experience: You qualify for the GS-11 grade level if you possess one (1) year of specialized professional aviation experience performing duties such as: Flying as a Pilot-in-Command or sole manipulator in an airplane and helicopter in all environments of flight, including night, poor weather, unfavorable terrain, low altitudes, or speed.
Evaluating information rapidly and making judicious decisions promptly during in-flight operations.
Developing strategies and coordinating aircraft and ground assets.
Using information systems and databases to conduct information surveys, queries, update files and disseminate information.
Experience may include Operation of an aircraft as Captain, Pilot in Command, Aircraft Commander, First Officer, Certified Flight Instructor, Second in Command, or Co-pilot.
Hiring Minimums: Certification & Ratings: A current FAA Commercial or ATP Pilot Certification with one of the following ratings: Dual Rated: Airplane (Single-engine land or multi-engine land) with instrument rating AND Rotorcraft Helicopter with instrument rating.
Airplane Rated: Airplane (Single-engine land or multi-engine land) with instrument.
Helicopter Rated: Rotorcraft Helicopter with instrument rating.
Equivalent military rating of the above at the time of application (eligibility based on military flight experience must provide official orders, forms or logbooks showing their status as a rated military pilot).
Flight Hours: Pilot Enter on Duty minimums are 1500 flight hours; (up to 500 hours can be waived, reducing the pilot enter on duty minimums to 1000 hours.
250 Pilot-in-Command hours; 75 Instrument hours; 75 Night hours (Flight Hour Waiver available, see Required Documents); and 100 Flight hours in the last 12 months This qualification requirement is currently being waived by OPM through August 5, 2025.
FAA Class 2 medical required for assessment dated within the last 12 calendar months; FAA Class 1, FAA Class 2 or Military medical flight clearance dated within the last 12 months qualifies to start the pre-employment process for the AIA position.
Apply at 750 hours total time: Applicants applying at 750 flight hours are required to obtain at least 1,000 flight hours (depending on the number of hours approved for a waiver) at their own expense before being able to attend the 3-part flight assessment.
Applicants must still meet 250 Pilot-in-Command, 75 instrument, and 75-night hours (100 flight hours in the last 12 months.
This qualification requirement is currently being waived by OPM through August 5, 2025) UAS Flight Hours: Applicants may include UAS Predator A (MQ-1), Predator B (MQ-9) flight hours and Predator A (MQ-1), Predator B (MQ-9) or predator-based flight hours.
These hours may be credited towards satisfying the "Total flight time" 1,500 flight hour requirement only.
UAS hours do not count towards the 250 flight hours as a Pilot in Command, 75 flight hours Instrument, and 75 flight hours Night.
Flight hour logbooks will be required at the time of your Flight Assessment for verification.
Other Requirements Citizenship : You must be a U.
S.
Citizen to apply for this position.
Residency : You must have had primary U.
S.
residency (includes protectorates as declared under international law) for at least three of the last five years.
Age Requirement: Provisions of Public Laws 93-350 and 100-238 allow the imposition of a maximum age for initial appointment to a primary Law Enforcement Officer position within the Department of Homeland Security (DHS).
In accordance with DHS Management Directive 251-03, the "day before an individual's 37th birthday" is the maximum age for original appointment to a position as a primary law enforcement officer within DHS.
The age requirement is also necessary to ensure that you are able to complete the 20 years of applicable service for retirement.
NOTE: The Commissioner of CBP has approved a temporary increase in the maximum allowable age to 40 for original placement into an Air Interdiction Agent position.
Age Waiver: Creditable law enforcement officer service - Covered by Title 5 U.
S.
C.
8336(c) or Title 5 U.
S.
C.
8412(d), or creditable service covered by Title 5 U.
S.
C.
8401(36) (as a Customs and Border Protection Officer) on or after July 6, 2008, may be applied toward the maximum age requirement.
This age restriction may not apply if you are currently serving in a federal civilian (not military) law enforcement position covered by Title 5 U.
S.
C.
8336(c) or Title 5 U.
S.
C.
8412(d).
Veterans' Preference Eligibility : To ensure compliance with statutes pertaining to the appointment of preference eligible veterans as determined by the Merit Systems Protection Board in its decision Isabella v.
Dept of State, the maximum age for original appointment articulated above shall not apply to the hiring of individuals entitled to veterans' preference eligibility under 5 U.
S.
C.
3312.
You must submit proof of Veteran's Preference (DD-214 Member 4 Copy) at the time of application.
Training : This position has a training requirement.
You may be required to successfully complete the training requirement as a condition of employment.
Failure to successfully complete the required course(s) of training in accordance with CBP standards and policies will result in placement into either a former or different position, demotion, or separation as determined by management and appropriate procedures.
Travel Required: You may be expected to travel for this position based on operational needs.
How to Apply There Are Three Ways to Apply to Become an Air Interdiction Agent: Fill out the Air Interdiction Agent applicant checklist and email it to a recruiter at cbp_amo_recruitingcbp.
dhs.
gov along with a copy of your resume; OR Apply on USAJOBS ; OR Apply on Airline Apps .
Stay Updated - Opt into CBP's talent repository (highly recommended) by selecting the Contact a Recruiter button.
For Position of Interest select Air and Marine Operations, Air Interdiction Agent, then complete the pre-screening questions.
You'll receive monthly emails with information about webinars, career expos, and future opportunities with AMO and CBP.
Hotline Agent
Agent Job 37 miles from Goshen
will be in our Parsippany, NJ location.
Hours: Monday - Friday, 7:00am-3:30pm
Summary: Provides phone support on instruments, reagents and application for Stago Customers. Troubleshoots with customer in order to resolve issues by phone, and dispatch FSE/TSS as applicable. Utilize resources and tools to expedite problem resolution. Records all required documentation while remaining compliant to all applicable SOPs. Drives customer satisfaction through professional and timely issue resolution.
Essential Duties & Responsibilities
Provides Technical telephone troubleshooting to customers concerning instrumentation reagents and applications.
Analyzes, diagnoses and provides troubleshooting support to Stago customers.
Provides customer retraining by phone concerning instrument operation, application, troubleshooting and maintenance.
Develop Stago Digital Product knowledge and understanding in order to aid/support Stago's Digital Product Sales and Marketing initiatives and strategies through interactions with customers during support activity
Provides remote support to all Stago Digital Products, including Coag.One, and Middleware
Responsible for all aspects of dispatching and call documentation per SOP.
Provides feedback to the Hotline Manager concerning instrument or reagent open issues.
Determines need for FSE or TSS field intervention and dispatches when needed.
Demonstrates high level of knowledge regarding all instruments and reagents provided by Diagnostica Stago.
Escalates complex issues to the appropriate persons, as indicated in departmental SOPs.
Ensures all instruments and reagents are functioning to Stago specification
Drive Customer Satisfaction by interacting with the customer in a professional manner.
Assists with special projects as assigned by management.
Education & Requirements:
Bachelor's degree in related field from an accredited four-year college or university required, Medical Technology/Medical Laboratory Technology/Engineering preferred;
Minimum 3-5 years related experience with Hemostasis experience required. Stago product knowledge a plus. Field support experience preferred.
ASCP preferred.
Up to 20% travel. Ability to travel domestic or internationally, if needed.
Skills:
To perform this job successfully, an individual should have knowledge of Database and Internet software; Windows.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence describing technical issues.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Type 30 words per minute.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.