Insurance Sales Producer
Agent Job 21 miles from Ferndale
America's Choice Insurance Partners, a General RV company, is full-service agency serving an exclusive client base through a partnership with the nation's largest recreational vehicle dealer.
With our growing operations, we are expanding our sales team to keep up with ongoing demand. Our Insurance Advisors provide clients with RV, home, auto, renters, and life insurance policies to General RV customers. With a constant flow of qualified leads, our agents are always busy providing insurance solutions. No cold calling!
What's in it for you? We provide industry leading pay, comprehensive benefits, a structured new hire training program, state of the art facility, and you will have a one-on-one mentor to ensure you get started on the right foot.
Responsibilities:
You'll build strong, trust based relationships with our internal and external clients.
Utilize your problem solving skills to tailor policies that will protect your clients most valued assets.
You will complete front-line underwriting to determine specific risk factors.
Sell customers on the value of doing business with you by being the subject matter expert.
Build a network of long term clients, to ensure strong repeat and referral business.
Have some fun working alongside a dynamic group of individuals!
Qualifications:
Hustle -The right candidate is money motivated, and likes to be rewarded for helping others. They understand the smarter they work, the greater their earning potential.
Competitive - America's Choice breaks our own records year after year and as a result, we look for employees that are highly competitive and motivated to succeed.
Attitude - While skill is very important, an engaging personality and positive attitude is paramount to your success.
Communicative - Due to the nature of our business, it's critically important to be an effective communicator, both written and verbal.
WHAT YOU'LL GET
Highly competitive compensation (salary, commission and bonus)
Top performing agents average $80,000-$100,000 anually.
Benefits including medical, dental, vision, paid vacations and 401k options.
State-of-the-art technology and training
Paid state licensing classes
Existing client base - no cold calls necessary
WHO IS AMERICA'S CHOICE INSURANCE PARTNERS?
Established in 1984 as an Independent Insurance Agency to serve the needs of General RV Center's customers. We currently offer insurance products from more than 20 of the nation's highest rated insurance carriers and write business in over 30 states throughout the country.
Experienced Telemarketing
Agent Job 4 miles from Ferndale
Telemarketing Remote Business Canvasser (Independent Contractor)
Job Type: Contract | Work From Home
Compensation: Negotiable. This is a 1099 independent contractor role with performance-based pay only (no salary or draw wage).
Industry: Nonprofit / Fundraising / Business Outreach
Position Summary:
We are seeking a motivated and persuasive Telemarketing Remote Business Canvasser to help expand our nonprofit organization's network of corporate sponsors, donors, and business partners.
As an independent contractor, you will conduct telephone outreach to businesses from a home-based setting, presenting partnership opportunities that support our community-focused mission.
Ideal candidates will have experience in telephone fundraising, sales, or business development-particularly in engaging corporate decision-makers and closing partnership opportunities.
Key Responsibilities:
Conduct outbound telephone calls to local and national businesses to introduce the nonprofit's mission and programs.
Identify decision-makers (e.g., owners, managers, directors) and pitch partnership, sponsorship, or donation opportunities.
Present clear value propositions including community impact, brand visibility, and tax-deductible benefits.
Maintain accurate call records, lead status, and follow-up notes using tracking tools or CRM software.
Meet weekly call volume and business engagement goals.
Collaborate with internal leadership to refine messaging and outreach strategies.
Schedule meetings or virtual presentations with interested businesses, when necessary.
Requirements:
Proven experience in fundraising, business canvassing, sales, or donor engagement.
Exceptional verbal communication and persuasive presentation skills.
Strong understanding of how to engage corporate stakeholders in charitable initiatives.
Must have own phone, high-speed internet, and reliable workspace at home.
Ability to work independently, manage outreach activities, and meet performance goals.
Professional and positive attitude with commitment to nonprofit mission and values.
Preferred Qualifications:
Prior experience securing corporate sponsorships or business donations for a nonprofit.
Familiarity with CRM tools (e.g., HubSpot, Salesforce, or Excel tracking systems).
Experience in community engagement, nonprofit outreach, or public relations is a plus.
Schedule & Hours:
Flexible work schedule with availability required during standard business hours (Monday-Friday, 9 AM-5 PM).
Weekly performance reporting and virtual check-ins with supervisor.
To Apply:
Please submit your resume and a brief cover letter detailing your experience in telephone outreach or business fundraising, and confirm you have access to your own phone, internet, and lead list. Immediate opportunities are available for qualified candidates.
Real Estate Buyer's Sales Agent
Agent Job 9 miles from Ferndale
We're looking for a dedicated Buyer's Agent who's excited to provide a top-tier home-buying experience from start to finish. You'll work with qualified leads, show homes, assist with offers, and guide clients through the buying process with confidence and care.
This is a strong opportunity for someone ready to grow in a fast-moving, team-driven environment. You'll have access to training, support, and a steady pipeline-plus the chance to earn rewarding commissions as you help clients find the perfect home.
If you're motivated, service-oriented, and ready to elevate your real estate career, we'd love to hear from you. Apply now and let's build success together!
Lead follow up
Real estate sales
Database campaigns
Lead generation
Set buyer appointments
Incorporate listing appointments
Sales talk mastery
A real estate license required
Commission opportunity
Great communication
Sales experience
Enterprise Solutions Representative
Agent Job 40 miles from Ferndale
PITT OHIO, a $900 million, high service, highly profitable, transportation and logistics service provider is seeking an eager, energetic and experienced Enterprise Solutions Representative to join our Sales Team. Applicants with B2B experience and/or transportation experience are strongly encouraged to apply.
The territory will be Detroit Metropolitan area including Hillsdale, Lenawee, Jackson, Eastern Macomb, Monroe, and Washtenaw counties
PITT OHIO experiences growth year after year because of our hard-working employees. As the company continues to grow, one thing ownership has remained committed to is taking care of his people.
PITT OHIO is dedicated to the safe and sustainable motor transport of products, doing right by our employees and our customers, and making a positive impact on the environment.
We offer competitive wages, hospital/medical insurance with no weekly premiums, vision, discount prescription, dental, 401K, profit sharing, paid vacations, pleasant work environment, and much more!
Responsibilities
* Identify and deliver new PITT OHIO Customers.
* Promote and sell all PITT OHIO Enterprise services.
* Efficiently maintain existing PITT OHIO customer relationships
* Prospect and develop retention program for new PITT OHIO Customers
* Effectively negotiate rate increases
* Support all Company goals and policies
* Sales territory must meet or exceed scorecard growth goal
Other Duties:
* Interface with Operations, Pricing, Claims, Collections and Business Development Representatives
* Able to react to change in response to changes in the Company's go to market strategy.
* Proficiently use PITT OHIO Sales applications.
* Participate in "Huddles" (collaborative sales meetings) to grow business.
Qualifications
* Minimum 3-5 years B2B sales experience
* Previous experience or ability to learn the transportation industry preferred
* Fluent English language skills
* Excellent interpersonal, verbal and written communication skills
* Experience in Microsoft Office and the Internet
* Valid Drivers License and clean driving record required
Working Conditions:
* Travel is required; must be able to energetically travel by car, plane or public transportation
* Weekend and evening client contact required
PITT OHIO is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status.
Agent
Agent Job 5 miles from Ferndale
170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.
Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.
The Agent will perform a variety of assignments including concierge-level, residential, or event security, response services, basic driving, and investigations.
Responsibilities
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Provide the client with concierge-level security at the company location and/or events.
Deescalate tense situations or individuals that may arise.
Write detailed incident reports following any incident, occurrence, or variance that warrants documentation.
Conduct quality investigations and complete investigative reports.
Provide response services related to emergency and crisis planning, high risk terminations, workforce disruptions, natural disaster, civil unrest, and threat monitoring.
Transport the client to and from company location and/or events.
Secure the client's residential perimeter and review CCTV, manage access controls, and respond to alarms, as needed.
Identify and escalate equipment deficiencies/failures.
All other duties, as assigned.
Qualifications
High School Diploma or GED with a minimum of 3 years law enforcement, military, and/or security experience. No license required.
Concierge-level customer service knowledge.
Able to complete thorough and accurate investigations and reports.
Access control systems, CCTV, and alarm monitoring experience.
Problem resolution skills.
Able to interact effectively at all levels and across diverse cultures.
Effective verbal and written communication skills.
Computer knowledge; Microsoft Office.
Working Conditions:
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;
Regular computer usage.
Exposure to sensitive adn confidential information.
Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
Rapid and effective decision-making during unusual or emergency situations.
Travel, as required.
Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.
Part Time Motorola Agent- Detroit
Agent Job 5 miles from Ferndale
For the Moto Agent - Market Development Manager (MDM) position, we are seeking energetic, driven individuals to proudly represent BDS and Motorola's products at retail. Our employees are important partners with our clients; they deliver exceptional results and work to enhance our clients' retail performance each day. You are high energy, sociable and have a positive attitude that is contagious. You are a product consultant, sales advisor, brand advocate and wireless enthusiast. You are the “go to” person when friends and family are looking for consumer electronics and accessories.
Call Center Customer Service Agent
Agent Job 9 miles from Ferndale
Job Ad: Call Center Customer Service Agent Seronda Network (Detroit, MI)
Job Title: Call Center Customer Service Agent Company: Seronda Network Salary: $34,000 - $55,000 Job Type: Full-Time
About Us: Seronda Network is a forward-thinking consulting firm that provides businesses with customized solutions to enhance operational efficiency and strategic growth. Based in Halifax, we are known for our client-centered approach and a culture that values innovation, collaboration, and personal growth. As part of our expansion, we are seeking a proactive and organized Call Center Representative to support our executive team.
Job Description:
Seronda Network We are seeking a dedicated Call Center Customer Service Agent to join our dynamic team. In this role, you will serve as the primary point of contact for our customers, providing exceptional service and support in a fast-paced call center environment. The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to handle various customer inquiries with efficiency and professionalism.
Responsibilities:
Answer incoming customer calls promptly and professionally.
Provide accurate information and assistance regarding products and services.
Resolve customer issues and complaints with empathy and efficiency.
Document customer interactions and maintain detailed records in the system.
Follow up on customer inquiries to ensure complete satisfaction.
Collaborate with team members to improve service processes and standards.
Adhere to company guidelines and policies to protect customer data and privacy.
Skills Required:
High school diploma or equivalent; further education or certifications is a plus.
Proven experience in customer service or call center environments preferred.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to handle high-stress situations and remain calm under pressure.
Proficient in using computers and various software applications.
Benefits:
Competitive salary range of $34,000 to $55,000.
Health, dental, and vision insurance.
Paid time off, including holidays and vacation days.
Opportunities for career growth and professional development.
Positive and supportive team environment.
If you're a motivated individual with a passion for organization and administrative excellence, we invite you to apply for the Call Center Customer Service Agent role at Seronda
Now Hiring: Inventory Agent and EV Charging Agent ($13 to $15 DOE) DTW
Agent Job 20 miles from Ferndale
We are currently seeking a dedicated and detail-oriented Inventory Agent to join our team. The Lot Coordinator will be responsible for ensuring efficient inventory management of vehicles on the client's property. This role requires excellent organizational skills, attention to detail, and the ability to thrive in a fast-paced environment.
Responsibilities:
Conduct daily inventory of rental cars.
Scan vehicles using company-provided hardware to track their location and status accurately.
Move vehicles within the lot as needed, utilizing safe driving practices.
Maintain organization and cleanliness of the lot.
Requirements
Possession of a valid driver's license.
Ability to walk for extended periods, up to 8 hours per shift.
Complete other duties as assigned by supervisor.
Proficiency in using barcode scanning equipment and inputting codes accurately.
Communicate effectively with other team members.
Benefits
Full-Time Benefits Include:
Vacation Time (After 1 Year)
Medical, vision, and dental after 60 days (Full Time)
Sick Time
Personal Days
Company Paid Holidays
Company Paid Car, Gas, Insurance (Job Specific)
Company Paid Travel (Job Specific)
Employee Referral Program
Retention Bonus
Rapid Advancement Opportunities
Paid Time Off (Vacation, Sick & Public Holidays) (Job Specific)
Training & Development
Real Estate Agent
Agent Job 7 miles from Ferndale
We are looking for motivated new and seasoned real estate agents to be an intermediary between sellers and buyers.
If you are not currently licensed,
you must be willing to get licensed.
We can recommend a pre-licensing course that will help you get licensed quickly and inexpensively!
Apply here: ************************************
Carter & Associates Realty Core Values:
Transparency; Be Open, Tell the Truth, No Secrets, Deal with problems openly, No hidden agendas
Selflessness
Agents are first. Everything we do puts the newest agent first.
Carter & Associates Realty Commitment:
Committed to the system, committed to each other, committed to the greater good
Geographic Location(s):
Michigan, US
Must-Have Candidate Desires/Goals:
Part-time (or F/T) income
Need more money
Having a side hustle
Be their own boss
Social engagement
Interest in real estate
Unique Qualities we provide:
Proven System for P/T people, including Mentors
Growth opportunities beyond being an Agent
Unmatched profit-sharing system
Advanced technology stack provided and training on how to use it
Apply here: ************************************
Guarantee
:
90-day Listing guarantee,
if you follow our system
$100,000 annual income in 24 months,
if you follow our system
Responsibilities: (Training provided by Carter & Associates Realty and your mentor)
Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms
Determine client's needs and financial abilities to propose solutions that suit them
Intermediate negotiation processes, consulting clients on market conditions, prices, mortgages, legal requirements, related matters, and ensuring a fair and honest dealing
Perform comparative market analysis to estimate property values
Display and market real property to possible buyers
Prepare necessary paperwork (contracts, leases, deeds, closing statements, etc)
Maintain and update listings of available properties
Cooperate with appraisers, escrow companies, lenders, and home inspectors
Develop networks and cooperate with attorneys, mortgage lenders, and contractors
Promote sales through open houses and listing services
Remain knowledgeable about real estate markets and best practices
Skills
Ability to work independently combined with excellent interpersonal skills
Strong sales, negotiation, and communication skills
Pleasant and trustworthy
Enjoy talking with people
MS Office familiarity
Real estate agent's or broker's license, or willingness to obtain one
Apply here: ************************************
Required Skills:
Attorneys Sellers Communication Skills Analysis Transparency Market Analysis Real Estate Consulting Purchasing Interpersonal Skills Contractors Negotiation MS Office Marketing Sales Communication Training
$ 60,000.00 - 150,000.00
(US Dollar)
Agent
Agent Job 31 miles from Ferndale
Independent Contractor Richmond, MI We are looking for growth minded entrepreneurs who are interested in starting or growing a successful company! You will earn competitive, uncapped commissions, paid twice a month. We offer competitive rates with major and regional national carriers; aggressive splits; access to our TMS; no territory restrictions; and more. We are rapidly growing, innovative, and always in pursuit of individuals with the same outlook and passion for the transportation industry.
Responsibilities:
* Manage and maintain customer relationships
* Maintain customer profiles so OPS teams have updated information
* Manage sales portal and be proactive on collections
Requirements:
* Minimum two years of freight sales
* A warm book of business, with a current customer following
* A hustle mentality and entrepreneurial spirit
Reservation Agent
Agent Job 5 miles from Ferndale
We are seeking an outgoing individual for our Remote Travel Coordinator opportunity. As a Coordinator, you will be responsible for booking amazing trips for corporate and leisure clients in destinations all around the world! This is great for anyone who absolutely loves to travel and help others with planning.
Roles & Responsibilities
Research, Create, and Execute exceptional itineraries for clients
Review individuals needs and wants for travel, to ensure you can cater a trip specially designed to meet their needs
Complete ongoing training to earn and maintain certification to book travel
Attend ongoing webinars with vendors and suppliers, to become specialized with specific destinations
Review budgets, and plan trips according to clients budget constraints
Create promotional materials to utilize
Monitor restrictions on travel that come and go
Book travel needs (airline, car rental, hotel accommodations, cruise, ticket/event sales, etc)
Effectively communicate with clients pre/post travel
Handle issues that may arise during the bookings and/or travel for clients
Network with tour operators regarding packages that you can possibly offer to clients
Part Time or Full time
Requirements
Must be at least 18years of age, and be authorized to work within the US, Mexico, Australia or United Kingdom.
Must be able to effectively communicate with clients (strong sales background a plus)
Must have a smartphone with internet access, laptop recommend but not required
Personal travel experience is a huge plus, however not required
Previous experience in customer service or hospitality also a plus, but not required
Benefits
Flexible Schedule
Travel Perks
Licensed & Bonded
Personal Website
E&O Insurance with Fraud Protection
Daily Training Available
Travel Agent Certification
Real Estate Showing Agent
Agent Job 18 miles from Ferndale
Showami is a service that licensed real estate agents use to earn money by assisting with buyer and rental showings, light inspection reports, Open Houses and other real estate tasks. We are seeking licensed real estate agents in Northville and surrounding areas to assist with various real estate tasks.
Requirements:
You must be a currently licensed real estate agent ( We can help you get licensed )
You must have access to the MLS
You must have experience showing homes in the Northville area.
You must be able to show homes using an electronic lockbox
Agents will be paid an average of $34 or more per task with the opportunity to receive a tip for a job well done. Often times there are several homes shown to a single client. You will be paid for each home shown.
You can apply for this job if you meet the above requirements.
Showami is not a real estate brokerage. Licensed agents will stay with their current brokerage. We are a service that connects agents and have been called "The Uber of Real Estate". We provide Showing Agents and Showing Assistants in Michigan.
To participate you must have full MLS access and the ability to schedule and show homes. In many markets that requires the ability to use an electronic lockbox. (if applicable)
If you are unlicensed, Showami can help. We have access to discount real estate licensing classes and can help refer you to brokerages in your area once licensed.
Respond to this job posting to get more information.
Real Estate Advisor/Agent - Detroit, MI
Agent Job 5 miles from Ferndale
Embrace the opportunity to join our collaborative mastermind group, featuring mentorship from Steven Koleno, your managing broker in Michigan, one of the most forward thinking real estate agents, #3 individual agents in America (2022 & 2023) in sold transactions, while partnering with the most advanced 100% commission real estate brokerage in America.
This unique and rare opportunity will allow you to share ideas and strategies for expanding your businesses through our cutting-edge program. The "Agent Without Borders" initiative (Optional) represents a pioneering effort aimed at helping agents and teams transcend their current limitations, by removing their defined borders whether within your mindset, across state borders, or even into international markets!
Requirements
Responsibilities
Stage and show living spaces
Advertise and market living spaces
Finds and reaches out to new prospects
Discover clients' criteria and find living spaces that fit their criteria
Negotiate living space rent and close deal with client
Qualifications
1-2 years' of sales experience
Self-motivated and entrepreneurial
Strong communication skills
Benefits
Premier Agent Network is an online real estate brokerage offering agents 2 commission plans to choose from.
Plan A, 100% commission split minus a flat fee
or
Plan D, a 90%/10% commission split with no technology package required.
We also offer 2 different technology packages. Choose whether to have an industry leading IDX real estate website and Smart CRM, transaction management software, or no technology package at all. If you're tired of paying the extra franchise fees, desk fees, high tech fees, file review fees, or any of the other hidden fees on top of your commission split or you're fed up with trying to reach a high annual cap just to give up less commission, then we are the right fit for you.
We offer industry leading technology, team programs, family plans, elite real estate marketing and advertising with agent first branding, as well as lead generation, agent training, back office tracking software, a compliance department, and full broker support!
COMPENSATION NOTICE: We want to inform you that the Real Estate Agent position you are being offered is as an independent contractor (1099), not an employee, and your compensation will be based on a contract agreement, which is subject to change based on your performance and meeting contractual requirements. The estimated salary serves as a guideline, but the actual amount you earn will depend on factors specified in your contract. Please review the contract carefully and feel free to reach out if you have any questions or need further clarification. We're excited to have you join us as a valued contractor at Premier Agent Network.
Experience more with Premier Agent Network!
Make the switch to Premier by calling **************
or email us on ****************************
************************************
Steven Koleno
Designated Broker
Premier Agent Network
Cell: ************
Top Producing REALTOR in America
Hybrid Real Estate Investment Representative/Disposition Agent
Agent Job 5 miles from Ferndale
Rebuilt is a Private Equity-backed real estate firm that creates win-win opportunities for property sellers seeking a convenient sale process and real estate investors looking for exclusive, high-return properties. We source a variety of properties including residential, multifamily, commercial, raw land, mixed use, and more. Rebuilt just secured a $65M Series A investment to fuel their expansion. We are looking to continue our geographic growth, increase our presence in established markets, and integrate relevant product offerings such as private lending, title & escrow, and property management. Rebuilt (
***************
) is building a truly unique, vertically integrated real estate investment business fueled by unparalleled local market expertise and enabled by advanced technology solutions.
About Your Role:
Simply put, our Hybrid Real Estate Investment Representative/ Disposition Agents are the matchmakers of Rebuilt. You own the disposition role by managing deals between sellers and investors in our network/ any new potential buyers. Through our Emerging Leaders training and development program, you will grow into a real estate investment expert in your local market. Specific responsibilities include:
Developing a plan on how to sell acquired real estate property to investors in the network/ potential buyers
Negotiating with investors/potential buyers and evaluating offers/count offers
Marketing properties to potential investors/ conducting property showings
Managing the disposition process from beginning to end or until the deal closes
Developing and maintaining relationships with investors in the network/ new prospects
Researching current market conditions
How Rebuilt Invests in Your Success:
Base salary draw with uncapped commissions
Mileage reimbursement, paid time off, health care and 401k match
Over $200,000 marketing investment per market per year on direct mail leads
Access to our network of over 100,000 investors across the country
Industry-leading acquisitions platform and best in class real estate technology
A full-time call center in Nashville that prequalifies leads.
A robust business development center devoted to your outbound lead generation
Vigorous onboarding through our Rebuilt University curriculum
Personalized one-on-one training and mentorship offered continuously.
Opportunities for advancement and company stock
Continual education, learning and development on the art of being a real estate sales agent and investor.
An intuitive CRM platform
A support team that assists with marketing and contract to close process
In-house resources, both lending and Title Services, giving our clients the support, they need all under one roof, offering a smooth and seamless experience.
What it Takes to Be Successful:
A “people person” with ability to build rapport with customers.
A resilient, gritty, and competitive spirit
A coachable mindset
Personal drive to succeed along with a dislike for failure.
A love of negotiating, making deals and selling
Competitive mindset with drive to win.
Preferred previous sales experience in B2B, Real Estate, Auto or Door to Door sales
INDHP
Grit // Authenticity // Responsibility // Discipline // Ownership
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We believe our differences truly make us stronger.
Customer Success Representative
Agent Job 15 miles from Ferndale
Rochester, Michigan OneStream Software LLC
Benefits Offered Vision, Medical, Dental, Life, 401K
Employment Type Full-Time
ABOUT THE JOB
Our company mission statement reads as follows, "Every customer will be a reference and a success with OneStream Software." At the center of this mission statement, are our Customer Success Representative (CSR). CSR's focus on customer relationship retention and optimization. Each CSR is responsible for multiple customer accounts; the number depending on such factors as the size of the customer or seniority of the CSR. The CSR will be responsible for day-to-day customer success activities spanning from the initial stages of onboarding to continued engagement and retention. The CSR will have an in-depth understanding of each customer's overall business requirements and act as a consultant to determine how the various OneStream Marketplace solutions and features can meet their needs. The CSR will also partner with other OneStream teams on initiatives that address customer needs, product utilization, and improving departmental efficiency to help meet company goals.
The CSR team is an integration of functions and activities of Marketing, Sales, Professional Services, Training, and Support. They are the primary point of contact for customers and must stay in close contact with the customer's evolving needs. Sometimes referred to as a Customer Advocate, the CSR gives voice to our customer's feedback, reviews and assesses their project progress, and offers recommendations based on results. CSR's ensure the highest level of customer satisfaction and return on investment while enhancing the customer experience. To be successful in this role, you must be passionate about customer success, flexible, and adaptive to change.
RESPONSIBILITIES
Manager Customer Relationships:
Ensuring customer growth, satisfaction, and retention within the assigned portfolio of accounts (demand generation, on-boarding and/or customer success focused).
Build, maintain, and execute on account plans for each assigned account and coordinate appropriate internal resources for delivery.
Drive close collaboration with implementation partner during the launch phase to facilitate successful handover to support. Attend key design review sessions, review project milestones, attend key project management sessions.
Understand service agreement terms of each customer contract and ensure the work is completed and delivered to the customer on or before the deadline. Develop strong relationships with all key decision makers and influencers across each customer in your portfolio.
Uncover and mitigate any risk that threatens each customer's growth, satisfaction, or renewal; conceive and execute risk mitigation plans. Schedule stakeholder calls.
Educate both new and established customers on general OneStream functionalities and best practices as well as new features as they become available.
Collaborate effectively with the Sales organization to close incremental revenue and secure long-term renewals.
Serve as a customer advocate while effectively collaborating with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering and Finance.
Keep management informed of progress and obstacles related to customer accounts, seeking feedback as necessary and responding appropriately to improve work performance and optimize customer success.
Become an expert on OneStream product solutions as well as customer use cases and use this knowledge to identify and solve customer pain points through adoption of new OneStream products and features.
Our customers are fanatical about our service, product, and team. It is your responsibility to build and maintain that customer experience for all customers in your portfolio.
Educate customers on any new XF MarketPlace solutions and material on OneStream Academy.
Use customer management tools to track customer communication, issues and metrics.
Technical Expertise:
Champion customer enhancement requests by confirming the details and requirements of the enhancement and clearly articulating those details to the appropriate teams.
Maintain thorough knowledge of OneStream product solutions, features, and target markets and keep up with continuous product releases by participating in formal and informal trainings.
Work closely with product and engineering teams to ensure customer feedback is being incorporated into development decisions.
Demonstrate a willingness to quickly learn new tools and applications, product solutions, rules and regulations and business best practices.
Advance Internal Initiatives:
Support initiatives that address customer needs, product utilization, and improving team efficiencies to help meet company goals.
Collaborate with other internal teams such as Sales, Marketing, and Knowledge Management to provide subject matter expertise as new products and services are rolled out to customers.
Provide feedback to Product Management and Engineering regarding customers' emerging or unmet product needs.
Enhance team efficiencies through knowledge sharing activities, mentoring new hires and assisting other team members.
QUALITIES OF A SUCCESSFUL CANDIDATE
Formal Education and Certification
Four-year college degree in fields such as (but not limited to) Accounting, Business, Finance, Information Systems, or CIS, or equivalent work experience
Knowledge and Experience
Two to three years of experience in the software industry.
Demonstrated experience as successful Account Manager or Customer Success Representative supporting multiple customers and following up on all their needs.
Demonstrated experience in identifying and mapping the customer org structure with ability to bridge turnover at any level of the organization.
Personal, adaptable, and flexible with the ability to work successfully in a high-energy, fast paced, rapidly changing environment is necessary; must be able to multi-task and manage multiple projects, processes, programs, and procedures simultaneously while working under pressure to meet deadlines, organizational goals and initiatives.
Extensive experience working in a team-oriented, collaborative environment. Ability to effectively operate independently or in a team environment.
Ability to present ideas in business-friendly and user-friendly language.
Outstanding MS Office skills, specifically with Excel.
Personal Attributes
Strong leadership skills.
Excellent interpersonal and communication skills.
Exceptional listening skills.
Strong organizational and planning skills.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical, evaluative, and problem-solving abilities.
Exceptional customer service orientation.
Able to exercise independent judgment and problem-solve.
High stress tolerance.
OneStream Software is an Equal Opportunity Employer.
Account Services Representative - Part Time
Agent Job 17 miles from Ferndale
At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. We are currently seeking motivated candidates for a Part Time Account Services Representative at our Home Office in Auburn Hills, MI. Candidates must be available to work varying hours Monday-Friday between 9:00 AM-5:30 PM.
Position Purpose:
Responsible for providing excellent, professional service to other credit union departments and members by phone or email. Responsible for posting mail transactions. Performs clerical duties and supports all credit union initiatives.
Job Duties (include but not limited to):
Process mail transactions/payments according to policy.
Process verification of deposits.
Image and quality control documents.
Assist with covering the front desk as assigned.
Review and assist with data checking and quality control.
Other clerical duties as assigned such as filing, answering phones, and imaging documents.
Qualifications:
High School Graduate or equivalent required
Customer service experience preferred
Skills/Abilities:
Strong typing abilities.
Attention to detail
Able to operate calculator, word processor, and related computer applications.
Well organized.
Ability to read and understand procedures, manuals, and member correspondence
Ability to interact with others and assist with a professional, team like approach
Benefits:
Vacation Time - % of FT based on hours worked
Paid Tuition to $2500 per year
Bereavement Pay
Holiday pay at 4 hours per observed holiday
Free Financial Planning Assistance
401k up to 3% match and 5% Profit Share
EOE M/F/Disability/Veteran
Call Center Consumer Care Agent (Mortgage Servicing) (Troy, MI)
Agent Job 9 miles from Ferndale
CMG Financial is hiring on-site Mortgage Servicing Consumer Care Call Center Agents to work at the Consumer Contact Center located in Troy, MI. The Agents are responsible for providing exceptional customer service to borrowers by handling inquiries related to their mortgage loans. This role involves assisting borrowers with account information, payments, and resolving any issues they may encounter. The agent ensures that all borrower interactions are handled professionally, efficiently, and in compliance with company policies and regulatory requirements.
CMG pays a competitive hourly rate which initially ranges from $20.00 to $22.00 per hour with opportunities for compensation increases quickly as you learn our systems
ESSENTIAL DUTIES and RESPONSIBILITIES, includes the following responsibilities, but not limited to:
Customer Service:
Answer incoming calls from borrowers regarding their mortgage accounts.
Provide accurate and timely information about account balances, payment histories, and other mortgage-related inquiries.
Assist borrowers with making payments, setting up automatic payments, and other account management tasks.
Issue Resolution:
Address and resolve borrower complaints and issues, escalating to the appropriate department when necessary.
Investigate and resolve payment discrepancies, escrow issues, and other account-related concerns.
Follow up with borrowers to ensure satisfactory resolution of their issues.
Account Management:
Update borrower information in the company's CRM system, ensuring accuracy and completeness.
Process requests for account statements, payoff quotes, and other documentation.
Assist borrowers with loan modification applications and other loss mitigation options.
Compliance and Quality Assurance:
Adhere to all company policies, procedures, and regulatory requirements.
Maintain confidentiality of borrower information and ensure data security.
Participate in quality assurance activities, including call monitoring and feedback sessions.
Collaboration and Communication:
Work closely with other departments, including collections, underwriting, and servicing, to facilitate borrower solutions.
Communicate effectively with team members and supervisors to share information and updates.
Participate in team meetings, training sessions, and professional development activities.
Servicing Topics:
Account Maintenance, Payment Reminder Calls, Payments (30+ days), Contact Information Updates, Website Assistance, Complaints, Loan Balances, Retention/Recapture, Document Requestions, Payoffs, Credit Corrections, Recasts, FEMA Claims, Collections, and Escrow
QUALIFICATIONS AND EXPERIENCE:
Must be able to work on-site at our new Servicing Center in Troy, MI (Detroit Area)
High school diploma or equivalent; Associate or Bachelor degree preferred.
Minimum of 1-4 years of experience in customer service, call center, or mortgage servicing.
Strong understanding of mortgage loan processes and servicing.
Excellent communication and interpersonal skills.
Ability to handle high call volumes and manage multiple tasks in a fast-paced environment.
Proficiency in using CRM systems and other relevant software applications.
Detail-oriented with strong problem-solving skills.
Knowledge of regulatory requirements and industry best practices is a plus.
WORKING CONDITIONS:
Full-time position, typically Monday through Friday, with occasional evening or weekend shifts as needed.
Consumer Contact Center environment with standard business hours.
Ability to work in a fast-paced and high-stress environment.
SUPERVISORY RESPONSIBILITIES:
Direct Reports: N/A
PHYSICAL and ENVIRONMENTAL CONDITIONS:
This role operates in an ADA compliant office environment, utilizing typical office equipment and tasks including computer work. The position may involve partial stationary positions and moving throughout the day. Flexibility to work overtime to meet project deadlines is required.
COMPENSATION
CMG pays a competitive hourly rate which ranges from $20.00 to $22.00 per hour with opportunity for increases in hourly rate as you learn our systems. Factors that affect salary may include: Mortgage Servicing, Call Center Operations and Customer Service experience, overall knowledge of mortgage servicing industry, number of years worked in mortgage industry, computer skills, customer service experience specific to working with mortgage customer's, and education.
CMG Financial is an equal opportunity employer and does not unlawfully discriminate in employment decisions. CMG will consider all qualified applicants without regard to race, religion, national origin, sex, age, veteran status, disability, familial status, marital status, actual or perceived sexual orientation, or actual or perceived gender identity. Applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of CMG Financial or reach out to [email protected].
CMG MORTGAGE, INC. NMLS #1820 If you are a recruiter or placement agency, please do not submit resumes to any person or email address at CMG Financial prior to having a signed agreement . CMG Financial is not liable for and will not pay placement fees for candidates submitted by any agency other than its approved recruitment partners. Furthermore, any resumes sent to us without an agreement in place will be considered your company's gift to CMG Financial and may be forwarded to our recruiters for their attention.
Customer Engagement Representative
Agent Job 33 miles from Ferndale
ROLE AND ESSENTIAL FUNCTIONS The Customer Engagement Representative's primary duty is to identify, investigate and resolve product failures on Thetford and Norcold products which may be inside or out of the warranty period. As the first point of contact for our customers, dealers, and manufacturers, delivering exceptional service experiences and fostering positive relationships is crucial to success in this role. This position is an individual contributor role with no direct reports.
Engage with consumers, dealers, and manufacturers via various channels, including phone, email, and live chat, to provide assistance, resolve inquiries, and address concerns promptly and professionally.
Provide accurate technical solutions to resolve each issue upon the first call, email, or live chat.
Maintain accurate customer interactions and transaction records, documenting details to facilitate seamless follow-up and ongoing support through our Freshdesk database.
Provide consumers, dealers, and manufacturers product, warranty information, and service center information to customers.
Stay updated on product features, policies, and procedures to provide accurate information and guidance to customers.
Meet performance standards in productivity and quality set by the department in a highly metrics-driven operation.
Collaborate with cross-functional teams to escalate and resolve complex customer issues, ensuring timely resolution and customer satisfaction.
Recognize, document, and alert the Manager of trends in customer calls.
Recommend process improvements.
Support and participate in organizational and departmental goals and objectives.
Performs other relevant duties as assigned, i.e., special projects, programs, and developmental activities.
REQUIRED EDUCATION AND QUALIFICATIONS
2 - 3 years of experience in a Customer Service or a similar work environment.
Exceptional verbal and written communication skills in English, with the ability to convey information clearly, effectively, and promptly.
Understanding of voltage and basic electric knowledge.
Must have a professional demeanor, discretion, and sound judgment in handling confidential information.
Ability to work under pressure and be highly adaptable in a dynamic environment.
Ability to work independently and collaboratively with cross-functional teams.
Must possess excellent organizational and time management skills.
A healthy sense of humor.
PREFERRED EDUCATION AND QUALIFICATIONS
Proficient in MS Office programs such as Word, Excel, PowerPoint, and Teams.
Ability to adapt to changing priorities and handle multiple tasks simultaneously with minimal supervision.
Empathic and resourceful with solid problem-solving skills.
Bias for action, strong work ethic, and desire for excellence.
Experience in the RV industry.
WORK SCHEDULE This position operates Monday through Friday, from 8:00 am to 5:00 pm. However, flexibility is essential, as occasional early morning, evening, weekend, or holiday work may be required based on business needs and collaboration with international teams. WORKING CONDITIONS Work primarily occurs in an office setting, involving desk-based activities such as computer use and occasional light walking and lifting tasks. This role will require occasional travel for training or to attend industry events. COMPENSATION
Actual compensation packages consider a wide range of factors unique to each candidate, including but not limited to geographic location, skill sets, relevant education and certifications, depth of experience, performance, and other business and organizational needs. Disclosed reasonable estimates have not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Thetford, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.
ADDITIONAL NOTES
All candidates and employees should exemplify our corporate values of Entrepreneurial Spirit, at Ease in Challenging Times, Ownership, Customer Focused, Passion for Winning, and Simple & Direct.
They should also actively support all quality, environmental, health, and safety systems programs. ADA & EEO
To perform this job successfully, an individual must be able to satisfactorily perform each essential function. The abovementioned requirements represent the required knowledge, skill, and/or ability. Reasonable accommodations will be made so qualified individuals with disabilities can complete the application process and, if hired, fulfill the essential functions of their job.
Thetford provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. DISCLAIMER
This job description is not intended or designed to change, in any way, your status as an “at-will employee” or to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice. MISCELLANEOUS
Outside recruiting agencies will not be authorized for this role.
Work Authorization - Employment for those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided.
Call Center Agent
Agent Job 9 miles from Ferndale
Call Center Agent at Refloor
At Refloor, we pride ourselves on being the Most Trusted Flooring Company in America, and we're excited to invite enthusiastic individuals to become Call Center Agents on our team. If you love engaging with others and would like to join a company that feels like a family, we would love to hear from you!
Job Responsibilities:
Manage inbound and outbound calls to schedule in-home consultation appointments
Support customers with their questions and concerns
Provide explanations of our product features and services to customers
Input customer information into the system
If you are searching for an office-based role with flexible scheduling, then this is the perfect opportunity for you!
For more information about our company, please visit our website at **************** You can also find us on Facebook at *************************************** and LinkedIn at *****************************************
Requirements
Willingness to learn and work as a team with initiative
Skilled in problem-solving
Friendly and professional attitude
Preferred: At least one year of sales-based call center experience
Experience with Salesforce CRM is helpful
Benefits
$15-$17
Paid time off (PTO) including of holidays!
Comprehensive medical, dental, and vision insurance
Life insurance coverage
401(k) retirement plan
Contact Central - Call Center Agent
Agent Job 9 miles from Ferndale
Call Center Agent - Contact Central
Join a Dynamic Team with Growth Opportunities!
Are you looking for a rewarding career where you can make a difference? Our Client is seeking dedicated Call Center Agents to be the vital link between customers in need and our field office teams. In this role, you'll handle incoming emergency calls, collect essential information, and ensure timely mobilization of the appropriate personnel. Your ability to provide compassionate support, pay close attention to detail, and deliver outstanding customer service will be key to your success.
As a 24/7/365 operation, we offer flexible scheduling options to fit different lifestyles. Whether you're looking for a stable career or opportunities to grow, this is your chance to join a company that values your skills and dedication.
What You'll Do:
Professionally handle incoming emergency calls from customers, first responders, and third-party partners.
Assist customers with concerns while accurately documenting and distributing vital information to field offices.
Maintain and update customer databases using web-based applications.
Deliver exceptional customer service while working in a fast-paced, team-driven environment.
Adapt quickly to changes in procedures and industry requirements.
Use discretion and professionalism when handling sensitive information.
Support new team members through training as needed.
What We're Looking For:
Strong attention to detail and ability to safeguard confidential information.
Excellent communication and problem-solving skills.
Ability to multitask in a fast-paced environment.
A positive attitude and a commitment to teamwork.
Flexibility to work different shifts as needed.
Why Join Us?
Comprehensive Benefits Package - including medical, dental, vision, disability, life insurance, and more.
401(k) Retirement Plan - invest in your future with employer contributions.
Paid Time Off & Holidays - enjoy a healthy work-life balance.
Employee Assistance Program - support for you and your family.
Career Growth Opportunities - training and development to help you advance in your career.
Take the next step in your career with a company that values your skills and dedication. Apply today!