Experienced Insurance Agent
Agent Job In Erie, PA
If you're looking for an exciting opportunity where you can change people's lives and achieve financial success as an independent insurance agent, you've come to the right place. Becoming an independent insurance agent with HealthMarkets is an opportunity unlike any other. HealthMarkets offers agents the resources and support they need to grow their businesses and succeed in the industry, all while making a difference in people's lives.
And who are we? HealthMarkets is a technology-enabled health insurance agency delivering high-touch, customized health and supplemental insurance solutions to individuals, families and small businesses. Millions of Americans depend on us to help explore their insurance coverage options - and we're looking for independent insurance agents like you to help us continue that mission.
So, whether you're an experienced insurance agent looking for your next opportunity or are just starting out and looking for an opportunity to demonstrate your talents, HealthMarkets is the career move that can help change your life.
Job description
If you're an insurance agent with 4-5 years of experience, we want you. As an independent contractor licensed insurance agent with HealthMarkets, you'll be collaborating with one of the largest independent health insurance agencies in the US. You'll have the opportunity to grow a flourishing business, all while making a difference in people's lives.
Not only that, but HealthMarkets will offer you the resources you need to succeed. We'll give you access to leads, quoting tools, training resources, and more so you can focus on what you do best: selling. Contact us today and succeed on your terms with HealthMarkets.
48640-HM-0622
Call Center Agent
Agent Job In Erie, PA
Expivia Marketing is seeking customer service representatives to join our team!
!
However, please note there will be mandatory initial in-person training at our main office in Erie, PA.
Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Please note that this role does not involve cold calling or sales; it is an inbound customer service position only.
Qualifications:
Previous experience in sales, customer service, or other related fields a PLUS
High School Diploma or GED Equivalent
Ability to build rapport with customers
Strong communication skills and professionalism
Detail Oriented
Ability to multitask and manage time effectively
Provide a consistent positive attitude & effort
Have a warm and engaging disposition.
Apply now for the opportunity to join an exciting, professional, and growing organization. As we grow, we will primarily fill additional Management, HR, and Client Service positions from within.
The base pay rate for this position begins @ $12 with additional incentives.
To apply, please fill out the online application and attach your resume. Resumes may also be sent to ******************.
Pilot - CBP Air Interdiction Agent
Agent Job 16 miles from Erie
Air and Marine Operations (AMO), a component of U. S. Customs and Border Protection (CBP), offers skilled Pilots interested in law enforcement an opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission to protect America.
If you are looking for an exciting and rewarding career with excellent pay, exceptional federal benefits and job stability, now is the time to make your move: become an Air Interdiction Agent .
AMO is actively recruiting for these full-time security-based opportunities with a streamlined application process.
Notably, seasoned pilots and those with military training are in demand- APPLY TODAY Duty Locations Locations are offered based on operational requirements, mission requirements, and critical agency hiring needs as determined by AMO.
You must be willing to work at any duty location within the region you select to include but not limited to the following: Southeast Region: Homestead, FL and CAMB: Aguadilla, PR Southwest Region: Tucson and Yuma, AZ; San Diego, CA; El Paso, Laredo, and McAllen, TX NASOC UAS locations: Sierra Vista, AZ; San Angelo, TX Duties and Responsibilities As an Air Interdiction Agent (AIA) you will perform aviation-based law enforcement operations for the detection, prevention, interdiction, and apprehension of terrorists, terrorist weapons, and other contraband and persons from illegally entering or attacking the United States.
Typical duties include: Conducting air patrol, surveillance, and pursuit activities related to the interdiction of smuggled contraband via land vehicles, aircraft, or vessels.
Monitoring behavior patterns and activities of suspect persons, vehicles, or vessels believed to be engaged in illegal activities.
Collecting, refining, and analyzing strategic and tactical intelligence.
Supporting search and rescue and humanitarian efforts.
Salary and Benefits Begin your career as an Air Interdiction Agent (AIA) and make up to $106,000 -$127,000 per year based on your qualifications for the GS-11 grade level and possible extra compensation based on your duty location (see below) and overtime pay, up to 25% of your salary.
Your starting salary will include Special Salary Rate (SSR); Law Enforcement Availability Pay (LEAP); Recruitment Incentive; and Retention Incentive.
This career ladder position has a grade level progression of GS-11, GS-12, and GS-13.
You may be eligible for a promotion to the next higher grade level automatically (without re-applying) once you complete 52 weeks at each grade level (with supervisor approval).
Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive LEAP (amounts below include the SSR LEAP).
GS-11, 1st year annual pay - $106,588 GS-12, 2nd year annual pay - $127,754 GS-13, 3rd year annual pay - $151,817 Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 10% Retention Incentive (amounts below include the SSR LEAP 10% Retention Incentive UAS Sites: Sierra Vista, AZ; Grand Forks, ND; San Angelo, TX).
GS-11, 1st year annual pay - $115,115 GS-12, 2nd year annual pay - $137,974 GS-13, 3rd year annual pay - $164,071 Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 25% Recruitment Incentive (amounts below include the SSR LEAP 25% Recruitment Incentive CAMB location only; Aguadilla, PR).
GS-11, 1st year annual pay - $127,906 GS-12, 2nd year annual pay - $153,305 GS-13, 3rd year annual pay - $182,302 Air Interdiction Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional and ROTH 401(k) offering.
Qualifications Experience: You qualify for the GS-11 grade level if you possess one (1) year of specialized professional aviation experience performing duties such as: Flying as a Pilot-in-Command or sole manipulator in an airplane and helicopter in all environments of flight, including night, poor weather, unfavorable terrain, low altitudes, or speed.
Evaluating information rapidly and making judicious decisions promptly during in-flight operations.
Developing strategies and coordinating aircraft and ground assets.
Using information systems and databases to conduct information surveys, queries, update files and disseminate information.
Experience may include Operation of an aircraft as Captain, Pilot in Command, Aircraft Commander, First Officer, Certified Flight Instructor, Second in Command, or Co-pilot.
Hiring Minimums: Certification & Ratings: A current FAA Commercial or ATP Pilot Certification with one of the following ratings: Dual Rated: Airplane (Single-engine land or multi-engine land) with instrument rating AND Rotorcraft Helicopter with instrument rating.
Airplane Rated: Airplane (Single-engine land or multi-engine land) with instrument.
Helicopter Rated: Rotorcraft Helicopter with instrument rating.
Equivalent military rating of the above at the time of application (eligibility based on military flight experience must provide official orders, forms or logbooks showing their status as a rated military pilot).
Flight Hours: Pilot Enter on Duty minimums are 1500 flight hours; (up to 500 hours can be waived, reducing the pilot enter on duty minimums to 1000 hours.
250 Pilot-in-Command hours; 75 Instrument hours; 75 Night hours (Flight Hour Waiver available, see Required Documents); and 100 Flight hours in the last 12 months This qualification requirement is currently being waived by OPM through August 5, 2025.
FAA Class 2 medical required for assessment dated within the last 12 calendar months; FAA Class 1, FAA Class 2 or Military medical flight clearance dated within the last 12 months qualifies to start the pre-employment process for the AIA position.
Apply at 750 hours total time: Applicants applying at 750 flight hours are required to obtain at least 1,000 flight hours (depending on the number of hours approved for a waiver) at their own expense before being able to attend the 3-part flight assessment.
Applicants must still meet 250 Pilot-in-Command, 75 instrument, and 75-night hours (100 flight hours in the last 12 months.
This qualification requirement is currently being waived by OPM through August 5, 2025) UAS Flight Hours: Applicants may include UAS Predator A (MQ-1), Predator B (MQ-9) flight hours and Predator A (MQ-1), Predator B (MQ-9) or predator-based flight hours.
These hours may be credited towards satisfying the "Total flight time" 1,500 flight hour requirement only.
UAS hours do not count towards the 250 flight hours as a Pilot in Command, 75 flight hours Instrument, and 75 flight hours Night.
Flight hour logbooks will be required at the time of your Flight Assessment for verification.
Other Requirements Citizenship : You must be a U.
S.
Citizen to apply for this position.
Residency : You must have had primary U.
S.
residency (includes protectorates as declared under international law) for at least three of the last five years.
Age Requirement: Provisions of Public Laws 93-350 and 100-238 allow the imposition of a maximum age for initial appointment to a primary Law Enforcement Officer position within the Department of Homeland Security (DHS).
In accordance with DHS Management Directive 251-03, the "day before an individual's 37th birthday" is the maximum age for original appointment to a position as a primary law enforcement officer within DHS.
The age requirement is also necessary to ensure that you are able to complete the 20 years of applicable service for retirement.
NOTE: The Commissioner of CBP has approved a temporary increase in the maximum allowable age to 40 for original placement into an Air Interdiction Agent position.
Age Waiver: Creditable law enforcement officer service - Covered by Title 5 U.
S.
C.
8336(c) or Title 5 U.
S.
C.
8412(d), or creditable service covered by Title 5 U.
S.
C.
8401(36) (as a Customs and Border Protection Officer) on or after July 6, 2008, may be applied toward the maximum age requirement.
This age restriction may not apply if you are currently serving in a federal civilian (not military) law enforcement position covered by Title 5 U.
S.
C.
8336(c) or Title 5 U.
S.
C.
8412(d).
Veterans' Preference Eligibility : To ensure compliance with statutes pertaining to the appointment of preference eligible veterans as determined by the Merit Systems Protection Board in its decision Isabella v.
Dept of State, the maximum age for original appointment articulated above shall not apply to the hiring of individuals entitled to veterans' preference eligibility under 5 U.
S.
C.
3312.
You must submit proof of Veteran's Preference (DD-214 Member 4 Copy) at the time of application.
Training : This position has a training requirement.
You may be required to successfully complete the training requirement as a condition of employment.
Failure to successfully complete the required course(s) of training in accordance with CBP standards and policies will result in placement into either a former or different position, demotion, or separation as determined by management and appropriate procedures.
Travel Required: You may be expected to travel for this position based on operational needs.
How to Apply There Are Three Ways to Apply to Become an Air Interdiction Agent: Fill out the Air Interdiction Agent applicant checklist and email it to a recruiter at cbp_amo_recruitingcbp.
dhs.
gov along with a copy of your resume; OR Apply on USAJOBS ; OR Apply on Airline Apps .
Stay Updated - Opt into CBP's talent repository (highly recommended) by selecting the Contact a Recruiter button.
For Position of Interest select Air and Marine Operations, Air Interdiction Agent, then complete the pre-screening questions.
You'll receive monthly emails with information about webinars, career expos, and future opportunities with AMO and CBP.
Level 2 Brand Agent Application - Pennsylvania
Agent Job In Erie, PA
Meet your new favorite gig.
When you join MyBrandForce, you'll complete local retail assignments for well-known brands using your smartphone. Being a Brand Agent is great fit for everyone and anyone looking for a flexible schedule! Whether you're a truck driver, a stay-at-home parent, a full-time office worker, or fully retired, your schedule fits with our schedule! With each mission you complete, you'll get a behind-the-scenes look at how the Consumer Packaged Goods industry works and gain the opportunity to learn & practice marketable skills that look great on any resume.
You can choose your assignments, set your own schedule, and grow your career at your own pace.
How it works
Using your smartphone, you'll take pictures, restock products, and implement sales promotions.
Your work will empower emerging brands to grow and enable big brands to reduce waste.
Brand Agents power MyBrandForce - operating in retail stores, collecting real-time data, and performing field services that allow brands to reach their full potential. Our Brand Agents join our Force and use our proprietary app to collect observational data in the retail environment. Brand Agents photograph, survey, and submit their findings to our Command Center to complete their Mission. A typical Level 1 Mission takes between 5 and 15 minutes to complete in the store and pays $10-$25 depending on the mission. As the mission level increases, so does the responsibility and pay! Even better, you have the choice to claim and complete your mission when it's convenient for you and at any time the location is open. Because our positions are not tied to a particular location, you may become a Brand Agent from anywhere to be ready to complete missions when they come to you!
Essential Brand Agent Responsibilities :
Arrive at the mission location and locate the client or brand's products that are in your mission
Record the location of the product in the retail environment and its placement type
Photograph product(s) before and after any needed reorganization or merchandising
Complete and upload your mission to our Command Center
This list of possible actions may vary based on the requirements of your specific mission
Required Job Qualifications :
Possession of a reliable smartphone with a clear working camera
Dependable transportation
Good customer service skills
Ability to work independently
Preferred Qualifications:
Customer service experience
Familiarity with a mobile internet browser
Must be positive, comfortable, and pleasant when engaging with strangers
Opportunity for Expansion
Once you become a Brand Agent, you can level up your earning potential with our Brand Academy.
With this free in-app resource, you can learn marketable skills to support long-term growth.
Being a Brand Agent with MyBrandForce is perfect for those looking for seasonal work, temporary work, part time work, part-time work or for those looking for a flexible earning opportunity. Hours are completely flexible, you can work on your schedule. Our Brand Agents come from all backgrounds and industries ranging from food service and delivery to traditional driving and transportation industries as well as customer service, hospitality, CPG, and retail industries. Partnering with MyBrandForce is perfect for college students, entry level or part-time workers looking for flexible earning opportunities.
If you are an actor, actress, admin, administrative, artist, assistant, barista, bartender, barback, bus boy, busboy, busser, cabbie, cab driver, cab-driver, carrier, chauffeur, professional cleaner, cleaners, clerical, coffee, college student, construction, contractor, contract worker, courier, customer service, customer service agent, data entry, data-entry, delivery driver, designer, drivers, education, entry level, entry-level, expo, finance, food runner, food-runner, food runner, food courier, freelancer, freelance worker, full time, full-time, gig economy user, health care, healthcare, host, hostess, hosts, human resources, human-resources, independent contractor, intern, interns, IT, maid, maintenance, management, manager, manufacturing, marketing, messenger, musician, network marketing, nurse, office, on-demand driver, package courier, package delivery driver, package bike courier, part time, part-time, private hire driver, receptionist, receptionists, restaurant, restaurant delivery driver, retail, retail associate, sales, sales person, salesperson, seasonal worker, server, servers, security, college student, students, summer job seeker, take out, takeout, take-out, teacher, teachers, temp, valet, valets, waiter, waitress, warehouse, writer, worker who is looking for a flexible part time or seasonal gig, you should become a Brand Agent with MyBrandForce to supplement your income!
Apply below!
(If you'd like to learn more, visit our Help Center)
Note: Uploading a resume is optional.
Real Estate Showing Agent
Agent Job In Erie, PA
Showami is a service that licensed real estate agents use to earn money by assisting with buyer and rental showings, light inspection reports, Open Houses and other real estate tasks. We are seeking licensed real estate agents in Erie and surrounding areas to assist with various real estate tasks.
Requirements:
You must be a currently licensed real estate agent ( We can help you get licensed )
You must have access to the MLS
You must have experience showing homes in the Erie area.
You must be able to show homes using an electronic lockbox
Agents will be paid an average of $34 or more per task with the opportunity to receive a tip for a job well done. Often times there are several homes shown to a single client. You will be paid for each home shown.
You can apply for this job if you meet the above requirements.
Showami is not a real estate brokerage. Licensed agents will stay with their current brokerage. We are a service that connects agents and have been called "The Uber of Real Estate". We provide Showing Agents and Showing Assistants in Pennsylvania.
To participate you must have full MLS access and the ability to schedule and show homes. In many markets that requires the ability to use an electronic lockbox. (if applicable)
If you are unlicensed, Showami can help. We have access to discount real estate licensing classes and can help refer you to brokerages in your area once licensed.
Respond to this job posting to get more information.
Customer Service Agent
Agent Job In Erie, PA
Agility is continuing to expand and serve as a major force in the contact center industry. Our unique culture of innovation creates an environment where you will continually learn and be challenged to develop your career.
Job Description
We have immediate openings for Customer Service Agents, Management Trainees and Inside Sales Reps.
Apply now at ************************* or stop in at 2323 West 38th Street Monday through Friday 10 to 4. No Phone Calls Please!
Additional Information
Start a successful career - We're offering paid training, forward-looking opportunities, flexible hours, and a full complement of benefits including 401(k).
Apply online at ************************* call our employment hotline at 866-1900, or stop in for a tour and apply on-site at 2323 West 38th Street, Erie, Pa. 16506
Insurance Account Manager/Commercial Lines Customer Service Agent
Agent Job In Erie, PA
Full-time Description
Join Our Growing Team as a Commercial Lines Account Manager!
We are expanding and looking for a skilled Commercial Lines Account Manager to join us full-time. The ideal candidate will hold a current Property & Casualty (P&C) Insurance license and have at least 2 years of experience specializing in Commercial Accounts.
Responsibilities:
Service/Manage a Designated Book of Business: Analyze client needs, answer questions regarding coverage and billing, advise clients on leveraging products/services based on their unique needs, and obtain necessary information and documentation from new and existing clients.
Provide Technical Support and Collaboration: Work closely with producers to assist clients and achieve the agency's strategic business goals.
Maintain Relationships with Carrier Underwriters: Obtain quotes, endorsements, and other necessary documentation.
Produce Relevant Documentation: Create binders, certificates, policies, endorsements, ID cards, and other related items.
Prepare Proposals: Develop renewal and new business proposals.
Assist with Claims: Help clients submit first reports of claims and follow up on claim status, keeping clients informed throughout the process.
Requirements
Required Skills
Proficiency in MS Office: Expertise in Word, Excel, Outlook, and PowerPoint.
Adaptability: Ability to learn and utilize other software programs as needed.
Customer Service Excellence: Strong people skills with a passion for providing exceptional service.
Communication Skills: Professional verbal and written communication abilities.
Decision Making and Analytical Thinking: Independent decision-making skills and strong analytical thinking.
Time Management: Excellent time-management and prioritization skills, with a high level of accuracy and attention to detail.
Follow-Up: Task-oriented follow-up skills.
Qualifications:
Current P&C Insurance License: Specializing in Commercial Accounts.
Experience: Over 2 years of proven experience in P&C insurance sales and service.
Product Knowledge: In-depth understanding of commercial insurance products and markets.
Technical Expertise: Comprehensive technical knowledge of various insurance forms and risk alternatives.
Procedural Knowledge: Familiarity with insurance rating and underwriting procedures.
About Loesel-Schaaf:
Loesel-Schaaf Insurance Agency, Inc. is an independent, multi-line insurance agency committed to understanding our clients' needs. We leverage cutting-edge strategies and continuously adapt our product and service portfolio to meet evolving market demands, ensuring we deliver value and uphold our promises.
With nearly 100 years of service to local, regional, and national clients, we pride ourselves on our long-standing employee tenure, with many team members having 15, 20, and even 25+ years with us. Our work culture fosters teamwork and a family-like atmosphere.
Benefits:
Medical, Dental, Vision, Life, and Disability Insurance
Employee Assistance Program (EAP)
Flexible Spending Account (FSA)
Voluntary Coverages
Participation in our fully-funded retirement program
OTHER RELEVANT REMARKS:
This position description describes the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This position description is not intended as and does not create a contract of employment between the Agency and any individual employee. The Agency reserves the right to change this position description at any time within its sole discretion.
Salary Description Based on experience
Customer Service Representative
Agent Job In Erie, PA
Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensation: $31,500.00 - $85,000.00 per year
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
Customer Service Representative(IDRE)
Agent Job In Erie, PA
IDRE Customer Service Representative (CSR)
Reporting to the Independent Dispute Resolution Entity (IDRE) Stakeholder Engagement Subject Matter Expert, the Customer Service Representative (CSR) shall be in contact with Initiating Party and Non-initiating party stakeholders. The CSR shall be primarily responsible for efficiently answering inquiries telephonically and via email. The CSR shall record requests, collaborate with team members regarding inquires, triage urgent requests or concerns and provide follow-up of inquiries to ensure stakeholders concerns are efficiently and effectively prioritized. The IDRE CSR is responsible for escalating matters to the IDRE Stakeholder Engagement SME. The IDRE SCR documents inquiries and provides reporting to trend inquiries. Outcomes of documentation may be used for continuous quality improvement initiatives.
Responsibilities
Understand and represent
PRI
mission, vision, and values to all internal and external customers
Interact with government and private sector clients, partners, and
PRI
staff in a professional and accountable manner, and as a representative of
PRI
management
Interact with project team members in order to successfully fulfill contract obligations with the highest quality and in a timely manner meeting
PRI's ISO
requirements
Instills integrity throughout the organization via active participation in ISO requirements including but not limited to timely submission of Corrective Action Plans for all matters in which either
PRI
standards and/or corporate contract standards have not been met. Communicates outcomes to team members to ensure a positive, open, environment which mitigates risk and achieves a culture of Continuous Quality Improvement
Engage clients in appropriate communication that manages client expectations and builds a collaborative relationship with the client
Respond to telephone inquiries promptly, professionally, and efficiently to provide first call resolution
Understand and resolve customer requests, questions and provide analysis of situations to determine best use of resources
Obtain, evaluate and analyze all relevant information to successfully handle inquires
Serves as liaison between the customer and various departments or team members in response to inquires
Direct unresolved issues to designated departments or team members for further investigation if necessary
Participation in educating and communicating the program requirements to stakeholders
Respond to all written inquires (letter, fax, and email) in a professional manner
Keep records of stakeholder interactions and transactions
Record details of actions taken and provide follow-up and results orientation based upon established protocols
Identification of analysis of trends and reporting to management team
Maintain a communications log that documents all inquiries, including telephonic, written, and e-mail
Actively participates in quality assurance activities; identifies trends and reports to management team
Recommend process improvement to management team (Lessons learned & Best Practices)
Maintain a high level of knowledge and comply with all protocols, policies and procedures
File all project documents (hard and soft copies)
Provide assistance as needed to team members
Perform other duties as assigned
Customer Service Representative - Erie, PA
Agent Job In Erie, PA
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools used in this occupation:
Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS
Technology used in this occupation:
Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences.
AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Holiday Financial Services, Customer Service Representative
Agent Job In Erie, PA
Full-time Description
The Customer Service Representative provides efficient and accurate services to customers including, but not limited to, processing loan applications, daily transactions, delinquency management, and loan solicitations. They also profile new and existing customers to suggest and open quality loan accounts, control delinquency, and refer loan opportunities to the respective branch.
Below is a list of
essential job functions
. Additional responsibilities may be assigned in the position.
PROVIDE ENHANCED CLIENT SERVICE
Recommend quality loans for approval, as measured by delinquencies and other contributory factors. Discover customer needs, develop solutions, and implement plans to meet and exceed customer goals and expectations. Follows up with existing customers to ensure satisfaction and generate potential opportunities. Actively promote and market Holiday Financial products and services within the Corporation's sales vision. Manage loan security interests of the branch through diligent efforts to perfect liens and maintain proper collateral insurance protections.
FOSTER OUR CULTURE
Be the source of exceptional client and employee experiences by demonstrating excellent communication skills through effective conversations and collaboration. Seek opportunities to support volunteerism in the local community. Maintain a professional and ethical image in appearance, communication, and actions.
PROMOTE DIGITAL AWARENESS
Accept changes and new technology to stay up to date with competitor and industry-wide solutions and standards. Explore and educate clients on alternative digital channels of delivery, products, and services. Accept and demonstrate advancements in technology and internal applications.
FOCUS ON ACCURACY AND ATTENTION TO DETAIL
Process consumer loan applications in accordance with established policies and procedures; gathering all necessary information, which will allow proper underwriting to occur. Handle financial transactions within the scope of daily operations. Open new loan accounts and sell products and in accordance with established policies and procedures. Manage delinquency through mail correspondence, telephone contact and follow up, and in office discussions.
SEEK PROFESSIONAL DEVELOPMENT OPPORTUNITIES
Actively seeks professional development (transfers suggestions into daily practice, participates well in staff meetings, adapts well to changes in processes and duties, e-learning electives). Successfully completes assigned e-learning courses.
Requirements
QUALIFICATIONS, EDUCATION, & EXPERIENCE
To perform this job successfully, an individual must be able to perform each essential job requirement satisfactorily and a skills inventory is listed below. A high school diploma or general education degree (GED) is required, with related experience and secondary education preferred. A background screening will be conducted. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
LANGUAGE SKILLS: Ability to read, comprehend, and interpret documents. Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization. Ability to communicate to clients directly and effectively.
TECHNOLOGY SKILLS: Ability to use telephone systems and possess good computer skills including email, internet and intranet use. Prior experience or the ability to learn core transaction system, debit card system, statement processing system, cash advance machines and any other computer programs pertinent to performing job duties.
MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to solve challenging problems involving several variables in a standardized situation.
PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This position operates in a professional office environment with considerable time spent at a desk using office equipment such as computers, phones, and printers. Noise level is moderate with constant communication and interactions with others. Ability to travel on occasion to all market areas and attend seminars or training sessions offsite.
BENEFITS
Medical, Dental, Vision & Life Insurance
401K with company match and profit-sharing program
Paid Time Off & Recognized Holidays
Leave policies
Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
Employee Assistance Program
Employee Health & Wellness Program
Special Loan and Deposit Rates
Gradifi Student Loan Paydown Plan
Rewards & Recognition Programs and much more!
Eligibility requirements apply.
Holiday Financial Services is an equal opportunity employer and all applicants are considered based on qualifications without regard to sex, race, color, ancestry, religious creed, national origin, sexual orientation, gender identity, physical disability, mental disability, age, marital status, disabled veteran or Vietnam era veteran status. CNB Financial Corporation is an Affirmative Action Employer and is committed to fostering, cultivating and preserving a culture of diversity and inclusion
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Service BDC Representative
Agent Job In Erie, PA
Business Development Center Agent - Service
The Preston Auto Group is currently seeking an Automotive Service BDC Representative to join our Service Concierge Team. Previous experience is preferred, but not required. Ideal candidate is friendly and energetic. In this position you are the face of our dealership! Candidate must be a good listener and good communicator. Candidate must be organized and take down detailed notes for each customer. Candidate must strive for sales and customer service excellence in all they do. Above and beyond for every customer is our standard. Candidate must have a strong will to win and a drive to succeed. Must be focused on achieving or exceeding phone call and appointment goals. And must work well with other team members.
Responsibilities:
Handle all incoming phone calls, text messages, and emails for our Service Departments
Confirm Guests Appointments
Maintain and update guest personal and vehicle information
Work with customers in a professional, well-spoken manner
Proactively customers to schedule an appointment for overdue maintenance that they may be due for
Proactively call customers to schedule an appointment for safety recalls they may be due for
Meet and exceed all phone call, appointment, and appointment show ratio goals
Log all phone calls and appointments in BDC Tracker and log call notes in XTime.
Follows BDC scripts and guidelines on calls and emails.
Compensation
Earn between $13-$16 per hour based on performance & experience
Requirements:
Prior sales experience preferred
Customer service experience preferred
Automotive experience preferred
Must have excellent phone skills
Able to speak clearly and distinctly
Organized and good note taker
Bilingual (Spanish) is a plus
Be a team player to help drive sales
Goal driven with the highest level of honesty and integrity
Maintain a high level of professionalism
CDK and XTime knowledge a plus
High school diploma or equivalent
Benefits
Health, Dental & Vision Insurance
401K with Employer Match
Paid Uniforms
Paid Time Off
Paid Training
Employee Pricing on New Vehicles
Free Access to the Preston Auto Fitness Center
About Us
Automotive News Top 150 Dealer Group
Come grow with Preston Auto! Founded in 1989 and family owned and operated ever since, Preston Auto has expanded to 10 locations with 16 brands. We are the area's largest dealer group selling more than 10,000 vehicles/yr.! At Preston Auto we offer the area's top pay, a comprehensive benefits package (401K, health insurance, onsite fitness center, and more!), and a fun and energetic work atmosphere. We take great pride in serving our customers at a world class "You Come First!" level and strive for sales leadership at all of our locations. At Preston Auto, we believe in promoting from within and as we continue to grow, our top performers have opportunities for advancement within the company. In fact, many of our store operators started out as Sales Consultants or working in our Business Development Centers! We are proud to have some of the highest retention rates and lowest turnover rates in the industry! We take great pride in not only serving our community, but also giving back to our community as well as we collaborate with the YMCA, United Way, and many other great organizations in the community.
Front Desk Agent
Agent Job In Erie, PA
Provides guests with excellent customer service while taking reservations, and checking guests in and out in an accurate/thorough manner. Balances the daily accounting records and completes the necessary paperwork.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Checks guests in and out of the hotel in a thorough and accurate manner. Sells guest rooms to walk in guests and reservations using established selling procedures and yield management techniques.
Answers and transfers all incoming telephone calls using proper telephone etiquette. Provides customer service, including message taking, setting wake up calls, providing directions and other information as needed.
Follows the "stick to the basics policy". Encourages use of the company operated restaurants.
Follows proper cash and credit card handling procedures. Accurately completes required paperwork and cash out procedures. Completes a bucket-to-board daily. Communicates information to other shifts in the daily log book.
Has a thorough understanding of hotel equipment used at the front desk. Ensures the hotel equipment, such as fax machines, copiers, and the PMS system are maintained properly and secured.
Provides excellent customer service that goes above and beyond the expectations of the hotel guests. Conducts themselves in a professional, courteous manner at all times. Observes the company's 10-4 rule. Immediately addresses all guest requests. Never says "no" to a guest request for information-finds the answer.
Presents a professional image. Properly attired in a clean, pressed uniform and name tag, in accordance with franchise and company grooming and uniform policy.
Communicates with superiors and co-workers about the status of guest rooms, guest requests, and maintenance issues. Utilizes the daily log book to coordinate information for all day shifts.
Provides safety and security for the hotel and its guests. Follows the hotel key control procedures at all times. Is familiar with the hotel emergency plan and is able to confidently partake in emergency training procedures. Observes guest and hotel confidentiality procedures. Uses the hotel safe lifting procedures. Reports all incidents and injuries to the appropriate supervisor.
Provides input and ideas on the operation of the hotel. Participates in training initiatives and skill development.
Completes any other task requested by a supervisor, including training new associates.
All other duties as assigned.
Job Types: Full-time
Salary: From $12.00 per hour
Schedule:
Day shift, Evening shift
Night shift
Work Location: In person
View all jobs at this company
Ticket Agent (Ticketing & Sales)/Seasonal Employment
Agent Job 31 miles from Erie
The Ticketing & Sales Office takes a professional, customer-focused approach while assisting guests with planning their Chautauqua experience including informing guests of available services, providing price information for a variety of products, cash management and order processing. The Ticketing & Sales Office operations are conducted both in-person (welcome center, visitor center & performance venue kiosks) and our contact center (live chat, e-mail, call center). The hours of business vary throughout the calendar year. The pre-season (December to May) and post-season (September to November) hours are 10:00 a.m. to 3:00 p.m. The in-season hours (June to August) are 7:00 a.m. to 9:00 p.m. The Ticket Office is part of the Patron Experience department.
About Your Compensation
Compensation for this position starts at $16.50/Hour and, with demonstrated experience and qualifications, candidates may earn up to $18.75/Hour.
About Your Workday
Provide detailed information about services and pricing for gate passes, events, parking, class registration, and youth programs.
Process sales and registrations using multiple software platforms. Includes computing prices, processing cash or credit payment and providing customer with proper sales receipt and change.
Ensure accurate records of sales transactions and /or refunds in accordance with department procedures.
Train in all areas of the Patron Experience department to ensure a well-rounded understanding of operations and information about Chautauqua Institution to optimize our guests' experience.
Keeps patron purchases and information confidential.
Know/review all emergency procedures; responds to emergency situations in accordance with policies and procedures.
Maintains a safe, neat, and well-stocked work area.
Identify, report, and address any maintenance or safety issues in a timely manner, including informing the supervisor.
Be available to work nights, weekends, and some holidays as they happen during the 9-week summer season
About the Referral Program
Chautauqua Institution's Referral Bonus Program is a talent solution to recruit, develop, and retain a diverse workforce that encompasses all the skills and experience necessary to deliver on our goals and objectives. Chautauqua Institution will provide a $500 referral bonus (less taxes) for active employees referring a new candidate who is hired and remains employed for at least 90-days from the first physical date of work. In the case of seasonal positions working less than 6-months, the new candidate must remain actively employed for at least 30-days from the first physical date of work and until the closing date of the season. The closing date of the season is the last Sunday in August.â¯
About Your Schedule
Chautauqua Institution and Chautauqua Hotel Company offer flexible schedules, full and part-time, for seasonal employment during summer operations starting annually each June and concluding in August. Seasonal employment may be available earlier (pre-season) and beyond season (post-season) based on business needs and candidate availability. Schedules typically include evenings, weekends, and/or holidays as a requirement.
While you will confirm your final schedule with management at the time of an interview and offer of employment, you should generally anticipate the following schedule options for this position:
Schedules are typically either a six or eight-hour shift with a start time that varies between 6:30 a.m. and 5:30 p.m. for a total of 30-35 hours per week. You must be available to be scheduled during hours of operation including evenings, weekends, and holidays based on business needs.
About Living on the Grounds
Chautauqua Institution may provide limited housing options on our grounds or assist you with locating nearby housing arrangements for select opportunities based on business needs. Housing is not an option for many positions and may be of a cost to you. Candidates should assume there are no employer-provided or employer-assisted housing options available for this position unless it is otherwise stated.
About Chautauqua Institution
Chautauqua Institution is a not-for-profit global convener of dialogue on the most significant issues of the day through engagement across four pillars of the arts, education, religion, and recreation. The Chautauqua community is located on the shores of Chautauqua Lake in southwestern New York State and comes alive each summer with a unique mix of visual and performing arts, lectures, interfaith worship/programs, and recreational activities. Chautauqua Institution owns and operates Chautauqua Hotel Company, a comprehensive hotel, food & beverage, conferencing, and events organization. The Institution's office in Washington, DC is located strategically for an ongoing role in the cultural conversations of the nation.
Discovering Your Chautauqua Experience
There are countless ways that our talent will engage with our mission, vision, and diverse communities, and you are invited to immerse yourself in our programming as a gateway to this experience. Employees will receive a traditional Chautauqua gate pass, free of cost, which provides access to many of our programs at the Amphitheater.
Our Commitment to IDEA
Chautauqua Institution values Inclusion, Diversity, Equity, and Accessibility (IDEA) as a priority in our strategic plan, 150 Forward.â¯One of our five core values is “The dignity and contributions of all people.” We are committed to creating conditions where everyone can engage as complete and valued participants in the Chautauqua experience. The Institution is an equal opportunity employer committed to equitable and inclusive hiring practices. Applicants and employees will not be discriminated against based on any status protected under federal, state, or local law. We especially welcome applications from those who can demonstrate experience, engagement, and professional expertise in IDEA.
Joining Our Talent Community
Join our talent community online at CHQ.org/employment. You are encouraged to learn more about Chautauqua Institution at CHQ.org and view the 150 Forward Strategic Plan at 150fwd.CHQ.org.
Customer Service Rep(03350) - 936 E 2nd St
Agent Job 44 miles from Erie
ABOUT THE JOB
You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
JOB REQUIREMENTS
You must be 16 years of age or older.
General Job duties for all store team members
Operate all equipment.
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Prepare product.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and facility approximately daily.
Training
Orientation and training provided on the job.
Communication Skills
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Essential Functions/Skills
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Casual Customer Service Representative $17 hourly
Agent Job 44 miles from Erie
Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!
What you'll do:
As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.
What we need from you is:
* Consistently to provide genuine, friendly, personable and professional service.
* Effective communication, interpersonal and organizational skills in person and on the phone.
* Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
* Proactively resolve escalated customer issues.
* Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
* Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.
We can't wait to get to know you!
For a more detailed look into this role click here
or copy and paste the following link if using a mobile device
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Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.
Raymour & Flanigan proudly supports a drug and smoke free work environment.
Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)
Customer Service Agent
Agent Job In Erie, PA
Agility is continuing to expand and serve as a major force in the contact center industry. Our unique culture of innovation creates an environment where you will continually learn and be challenged to develop your career. Job Description
We have immediate
openings for Customer Service
Agents, Management Trainees
and Inside Sales Reps.
Apply now at
*************************
or stop in at 2323 West 38th Street
Monday through Friday 10 to 4.
No Phone Calls Please!
Additional Information
Start a successful career - We're offering paid training, forward-looking opportunities, flexible hours, and a full complement of benefits including 401(k).
Apply online at ************************* call our employment hotline at 866-1900, or stop in for a tour and apply on-site at 2323 West 38th Street, Erie, Pa. 16506
Customer Service Representative
Agent Job In Erie, PA
Are you a highly motivated individual with strong customer service and selling skills? Are you looking for a career with an established and fast-growing company? If so, we’re looking for sales savvy candidates who are interested in a career with outstanding growth and earnings potential. We are a dynamic company that offers its employees a great culture and the opportunity to make great money. If you are looking for a rewarding career, not just another job, then come join our team as a Customer Service Representative (CSR)!
As a CSR, you will use your experience and skills to follow up with leads and ultimately close business. You will be responsible for all sales activities within the center and will serve as the first point of contact for walk-in, email, and telephone customers. You will prepare estimates and work orders and execute various marketing programs while providing exemplary customer service, building relationships, and using consultative selling when dealing with customers.
Our ideal CSR is an outgoing, focused, and motivated individual with excellent listening skills who can deliver an extraordinary customer experience. We are looking for an individual with a strong desire to succeed, the ability to develop lasting relationships, and the skills to close sales through a consultative sales approach.
RESPONSIBILITIES
Sells consultatively and makes recommendations to prospects and clients using various products and Brand Standards
Develops and maintains a database of qualified leads through referrals, telephone canvassing, direct mail, and email
Follows up on new leads and referrals resulting from telephone, marketing, and email activity
Prepares estimates and establishes/maintains estimate follow-up procedures
Communicates with customers on order status and changes in the production schedule
Executes a variety of marketing functions, including database mailings, thank you cards, press releases, etc.
Maintains an attractive retail environment (clean, organized, and functional)
Helps as needed with reports, close-out, invoices, and required paperwork
Identifies and resolves customer satisfaction issues
Performs other duties as needed, such as answering the phone, helping at the front counter, consulting with customers, etc.
QUALIFICATIONS
High school diploma or GED required
At least three years in retail or inside sales with excellent customer service experience
Proven record of consistently hitting/exceeding sales targets or quotas
Able to perform cold calls to secure new business for the center
Experience resolving customer satisfaction issues
Experience working under pressure with multiple tasks/projects
Proficient computer and internet skills, including Microsoft Office suite
Strong verbal and written communication skills
Basic math skills
Strong organizational and time management skills
Customer Service Rep(04746) - 220 Willow St
Agent Job 33 miles from Erie
Customer Service Representative
Making Domino's high quality pizzas
Food and portion control
Hygiene and food safety
Food preparation
Taking customer orders and up selling
Taking orders over phone and in person
Dealing with customer concerns
Greeting customers within 10 seconds
Up selling
Cash handling
Keeping the customer area clean
Assisting Pizza Makers with toppings and dough.
Front Desk Agent (The Athenaeum Hotel)/Seasonal Employment
Agent Job 31 miles from Erie
Chautauqua Institution owns and operates the Chautauqua Hotel Company, a historic full-service comprehensive hotel that has 150 rooms for guests. The Athenaeum Hotel houses the Heirloom Restaurant, and the Lobby Lounge. The Athenaeum Hotel is open from late April through October for conferences and events. The Hotel is in full operation during the Chautauqua Institution summer season, from late June through late August.
About Your Compensation
Compensation for this position starts at $16.50/Hour and, with demonstrated experience and qualifications, candidates may earn up to $18.50/Hour.
About Your Work Day
Welcomes each hotel guest with energy and positivity. Serves as an “information center” by demonstrating knowledge of Chautauqua Institution and the historic Athenaeum Hotel, including the location of amenities, hours of operation, information on programming, special events, activities, and pricing.
Check guests in/out of the hotel and/or print gate, theater, or opera tickets for in-house guests.
Sell hotel rooms and make reservations using established selling procedures and yield management techniques.
Addresses guest requests and concerns immediately and always with a professional attitude.
Communicate effectively with management, colleagues, and other departments about guest needs and requests.
Provides safety and security for the hotel and its guests. Follows the hotel key control procedures at all times.
Operate POS system to complete reservations, purchases, process cash or credit payment, and provide hotel guests with proper sales receipts and change for cash transactions. Responsible for cash drawer and daily reconciliation.
Ensure accurate records of sales transactions and/or refunds in accordance with resort and department policies.
Demonstrates thorough understanding of hotel equipment used at the front desk. Ensures the hotel equipment, such as fax machines, copiers, and the POS system are maintained properly and secured.
Maintain knowledge of Institution and Hotel policies regarding payment, exchanges, and security practices.
Use proper telephone etiquette to answer/hold/transfer calls, take complete messages, and make reservations.
Keep work station clean and free of debris by performing light housekeeping duties as assigned.
About the Referral Program
Chautauqua Institution's Referral Bonus Program is a talent solution to recruit, develop, and retain a diverse workforce that encompasses all the skills and experience necessary to deliver on our goals and objectives. Chautauqua Institution will provide a $500 referral bonus (less taxes) for active employees referring a new candidate who is hired and remains employed for at least 90-days from the first physical date of work. In the case of seasonal positions working less than 6-months, the new candidate must remain actively employed for at least 30-days from the first physical date of work and until the closing date of the season. The closing date of the season is the last Sunday in August.
About Your Schedule
Chautauqua Institution and Chautauqua Hotel Company offer flexible schedules, full and part-time, for seasonal employment during summer operations starting annually each June and concluding in August. Seasonal employment may be available earlier (pre-season) and beyond season (post-season) based on business needs and candidate availability. Schedules typically include evenings, weekends, and/or holidays as a requirement.
While you will confirm your final schedule with management at the time of an interview and offer of employment, you should generally anticipate the following schedule options for this position:
Schedules are typically eight-hour shift with a start time that varies between 7:00 a.m. and 3:00 p.m. for a total of 16-40 hours per week.⯠The schedule will be dependent on seasonal hours of business, sales volume, and employee status (full-time/seasonal or part-time/seasonal).⯠Scheduled hours may include evenings, weekends, and holidays based on business needs.⯠Part-time work is available pre/post the summer season (mid-April to late-October).â¯
About Living on the Grounds
Chautauqua Institution may provide limited housing options on our grounds or assist you with locating nearby housing arrangements for select opportunities based on business needs. Housing is not an option for many positions and may be of a cost to you. Candidates should assume there are no employer-provided or employer-assisted housing options available for this position unless it is otherwise stated.
About Chautauqua Institution
Chautauqua Institution is a not-for-profit global convener of dialogue on the most significant issues of the day through engagement across four pillars of the arts, education, religion, and recreation. The Chautauqua community is located on the shores of Chautauqua Lake in southwestern New York State and comes alive each summer with a unique mix of visual and performing arts, lectures, interfaith worship/programs, and recreational activities. Chautauqua Institution owns and operates Chautauqua Hotel Company, a comprehensive hotel, food & beverage, conferencing, and events organization. The Institution's office in Washington, DC is located strategically for an ongoing role in the cultural conversations of the nation.
Discovering Your Chautauqua Experience
There are countless ways that our talent will engage with our mission, vision, and diverse communities, and you are invited to immerse yourself in our programming as a gateway to this experience. Employees will receive a traditional Chautauqua gate pass, free of cost, which provides access to many of our programs at the Amphitheater.
Our Commitment to IDEA
Chautauqua Institution values Inclusion, Diversity, Equity, and Accessibility (IDEA) as a priority in our strategic plan, 150 Forward.â¯One of our five core values is “The dignity and contributions of all people.” We are committed to creating conditions where everyone can engage as complete and valued participants in the Chautauqua experience. The Institution is an equal opportunity employer committed to equitable and inclusive hiring practices. Applicants and employees will not be discriminated against based on any status protected under federal, state, or local law. We especially welcome applications from those who can demonstrate experience, engagement, and professional expertise in IDEA.
Joining Our Talent Community
Join our talent community online at CHQ.org/employment. You are encouraged to learn more about Chautauqua Institution at CHQ.org and view the 150 Forward Strategic Plan at 150fwd.CHQ.org.