Travel Agent
Agent Job 14 miles from Elmhurst
About Guaranteed Rate:
Guaranteed Rate is the 2nd-largest retail mortgage lender in the U.S. By offering industry-leading tools, low-rate mortgages, and unparalleled customer service, we've become the Home Purchase Experts . At Guaranteed Rate, we think big - pushing beyond what most people believe is possible. We strive to work with the best of the best, building business with the best referral partners and hiring the best employees - allowing us to deliver world-class customer service. Our goal is to make sure every customer has a great experience. Headquartered in Chicago with 5,000+ employees in 300+ offices across the U.S. and licensed in all 50 states, we've helped thousands of homeowners with more than $37 billion in home purchase loans and refinances in just the past year alone.
Compensation: $50k-$60k
Hybrid: 3940 N. Ravenswood, Chicago, IL 60613
Job Title: Corporate Travel Agent
As a Corporate Travel Agent, you will be responsible for managing all aspects of business travel arrangements for corporate clients. Your primary duties will involve coordinating flights, accommodations, transportation, and other travel-related services to ensure the smooth and efficient travel of corporate employees.
Key Responsibilities:
Booking Travel Arrangements: Researching and booking flights, hotels, rental cars, and other transportation as per the travel requirements of corporate clients. Utilizing Amadeus GDS online booking systems and negotiating rates with travel suppliers to ensure cost-effective solutions.
Providing Travel Consultation: Offering expert advice and guidance to corporate clients regarding travel options, itineraries, visa requirements, travel restrictions, and other pertinent information. Ensuring compliance with company travel policies and procedures.
Managing Travel Logistics: Coordinating all aspects of travel logistics, including scheduling, ticketing, itinerary preparation, and ensuring timely confirmation of reservations. Handling any changes or cancellations to travel plans as necessary.
Handling Travel Emergencies: Responding promptly to any travel-related emergencies or disruptions, such as flight delays, cancellations, or lost luggage. Providing assistance and alternate arrangements to minimize disruptions to travel schedules.
Customer Service: Delivering exceptional customer service to corporate clients by promptly addressing inquiries, resolving issues, and ensuring a high level of satisfaction with the travel experience.
Expense Management: Assisting with expense management by accurately recording and tracking travel expenses, processing invoices, and reconciling travel-related transactions in compliance with company policies.
Keeping up-to-date on the latest travel trends, industry developments, and changes in travel regulations. Continuously updating knowledge of destinations, airlines, hotels, and other travel-related services.
Qualifications:
Previous experience in corporate travel management or a similar role is highly desirable.
Amadeus GDS travel platform proficiency a must.
Strong communication skills, both written and verbal, with the ability to interact effectively with clients and vendors.
Excellent organizational and multitasking abilities, with a keen attention to detail.
Problem-solving skills and the ability to remain calm and composed under pressure.
Knowledge of travel regulations, visa requirements, and international travel procedures.
Flexibility to work outside regular business hours and accommodate last-minute travel requests.
Certification from relevant industry organizations (e.g., Certified Travel Consultant) a must.
This job description outlines the primary responsibilities and qualifications expected of a Corporate Travel Agent. However, specific duties may vary depending on the employer's needs and the nature of the corporate travel program.
Guaranteed Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.
The company offers a comprehensive benefits program to eligible employees, including eligibility to participate in a company-sponsored 401(k); vacation benefits; eligibility for medical, dental, vision, and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; critical care insurance; personal accidental insurance; commuter benefits; pet insurance; certain time off and leave of absence benefits; well-being benefits (e.g., employee assistance program); and other supplemental benefits (e.g. legal planning assistance; identity theft protection; pet insurance; wellness resources).
Applications are being accepted on an ongoing basis.
#LI-JS1
Appointment Setter ($100K total comp)
Agent Job 8 miles from Elmhurst
Outgoing go-getter needed!
To apply, you must take the 5-min DISC personality quiz and send your results - https://form.jotform.com/**********01154
We don't hire resumes, we hire top producers
Merx Truck & Trailer is a national chain of commercial vehicle repair facilities actively acquiring facilities across the United States. You will work closely with the senior management and the board of directors to source acquisition targets.
Job Description
Daily outreach, prospecting & setting up appointments with repair shop owners
80-100+ calls a day
Compensation
Base: $50,000
Bonus target: $50,000 (based on number of acquisitions completed)
Benefits: Health, dental, vision, paid time off, 401K
Location: Elk Grove Village, IL (100% on-site)
Skills & Personality Required
Assertive go-getter
Ability to relate to people
Excellent attention to detail
Monster work ethic
keywords: sales development representative, business development, outreach coordinator, call center operator, customer service associate, business development, account management, inside sales, lead generation, sales prospecting, appointment setter, appointment setter setting specialist, telemarketing, M&A, mergers, acquisitions, investment banking, private equity, analyst, associate
Customer Service Representative
Agent Job 10 miles from Elmhurst
The Customer Service Representative/Account Manager is responsible for communication with customers, entering orders and performing a variety of additional activities to facilitate an excellent customer experience while supporting Sales, Production and Shipping operations in order to maintain and grow sales within their assigned accounts.
Organizational Alignment:
•Reports to the Customer Service Manager
•Participates as a member of the Account Management Business Area Team (BAT)
•Fosters close, cooperative relationships with all team members and internal customers
Our Culture:
At StandFast we expect all employees to instill our vision and core values into their everyday tasks. As we have grown as a company, we pride ourselves on our long-standing family dynamic that has helped us build a best place work environment. With you as part of our team, we can continue to grow as a company by living out our vision and core values.
Position Responsibilities:
•Assist Sales team by maintaining accounts and developing strong customer relationships to support and promote current and future business opportunities
•Develop strong, internal working relationships to support and promote efficient, timely, and accurate response to customer's expectations while following company processes and
procedures
•Works with Sale and Finance Teams to set up new accounts and update existing accounts
•Communicate with customers regarding order status, estimates and quotations, order changes and confirmations, as well as any complaints or questions
•Assists in resolving product/service problems by clarifying the customer's complaint; explaining the best solution to solve the problem, expediting correction/adjustment and following up to ensure resolution
•Data entry on workflow requests for quoting and samples when necessary
•Ensure accurate pricing for invoicing on all order processing and miscellaneous charges
•Pricing authority on reorders within guidelines of initial pricing
•Maintain accurate specs, pricing and customer files throughout company software (Amtech, IQ, Workflow, SharePoint, etc.)
•Project manager on all new items by facilitating new item meetings, assist in gathering approvals, final CADs, spec accuracy, purchasing of materials and order processing
•Purchase necessary materials or supplies from vendors on a timely basis to be used in production with accurate files and product information
•Process orders on a timely basis while performing necessary quality checks for accuracy on both new and repeat items
•Works with production staff while utilizing Amtech and CTI to achieve on time customer deliveries
•Analyze customer warehouse programs and usage to ensure availability and min/max levels
•Communication and information liaison between Sales and Production with support of all other internal departments
Knowledge, Skills and Attributes:
•Understands and can communicate the package design, production and shipping process.
•A problem solver
•Ability to perform math functions including working with fractions and decimals
•Proven ability to assimilate new information quickly
•Capable of and enjoys project management in a fast pace environment
•Advanced listening and questioning skills
•Advanced oral and written communication skills
•Strong organization and time planning skills, including follow-up
•Extremely detail-oriented
•A team player who is comfortable in a collaborative work environment
•Patient and versatile in being able to adapt to many situations while maintaining composure even in difficult situations
•People oriented with the ability to build relationships quickly founded on integrity and trust
•Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
Education/Experience:
•High School diploma or equivalent is required; college and/or Sales or Customer Service coursework preferred
•Minimum of 2+ years of customer service / customer relations experience
•Superb customer service, computer and administrative skills as well as excellent verbal and written communication skills
•Knowledge of the manufacturing process is highly preferred; corrugated manufacturing is a plus
•Amtech knowledge is greatly preferred
The proposed salary range for this position is $60,000-$75,000
Client Services Representative II
Agent Job 12 miles from Elmhurst
US-IL-Schaumburg Type: Full-Time # of Openings: 1 IL - Schaumburg-Motorola-MS About the Role
Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.
Your Impact
Main Responsibilities:
- Promptly informs supervisor of potential problems or customer concerns.
- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
- Strong focus on providing good customer service.
- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
- Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.
- Responsible for communicating and training team in changes to workflow or procedure.
- Oversees and manages daily and monthly records on service activity.
- Effectively communicates with the client and staff.
- Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity.
- Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
- Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
- Site responsibility and location of coverage may change based on client and/or division needs.
Mail/Courier Services:
- Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail.
- Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc).
- Researches and routes unidentified and generic mail.
- Receives, logs, delivers and tracks messenger items.
- Responds to customer requests.
- Performs routine upkeep of equipment.
- Records and tracks customer inquiries and fulfillment of requests.
Shipping/Receiving:
- Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.
- Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures.
- Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory.
Inventory Services:
- Processes and monitors all inventory movement within assigned responsibilities, locations and organizations.
- Analyzes ongoing activity of inventory.
- Assists in identifying slow moving and obsolete inventory or when inventory levels are low.
- Monitors and communicates status of inventory.
- Initiates, conducts and reports on Physical Inventories.
About You: The Skills & Expertise You Bring
Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. H
HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
- Prior experience in a customer service environment.
- Good computer skills/technical knowledge.
- Ability to multitask and prioritize in order to meet deadlines.
- Good customer service and communication skills.
- Ability to work with minimal supervision.
- Ability to work OT as needed.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
- Ability to lift up to 50lbs.
- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
Company Overview
About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its
Kyosei
philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at ******************************************
Who We Are
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.
And Even More Perks!
-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://*****************/about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers site https://*****************/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://*****************/about-us/life-at-canon.
#CUSA
Posting Tags
#LI-KG1 #PM19 #ID22
PI85ac685cb599-26***********1
Customer Service Representative
Agent Job 19 miles from Elmhurst
Galloway Consolidated Holdings, Inc., the parent company of Bema, Inc, Elite Extrusion Technology, Bema Digital Innovations and GCH Employee Leasing, Inc, is seeking an experienced Customer Service Representative with a proven track record in supporting a fast-paced organization.
The Customer Service Representative (CSR) is responsible for assisting customers with inquiries, processing orders, resolving complaints, and providing information about products and services. The CSR ensures a positive customer experience by providing timely, accurate, and professional assistance.
Responsibilities include, but not limited to:
• Process customer orders, returns, or exchanges accurately.
• Respond to customer inquiries via phone, email, chat, or in-person.
• Handle billing inquiries and process payments, as required.
• Work with warehouse and prepress personnel for order accuracy and timely shipment.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Manage backorder/out of stock items.
• Follow up on order status with customer.
• Track orders and packaging slips.
• Prepare bill of ladings, warehouse shipment labels and billings each day.
• Work with transportation companies to provide customer pickup and delivery dates.
• Handle customer inquiries/complaints in a diplomatic, efficient, and knowledgeable manner.
• Maintain a high level of product knowledge and stay updated on industry changes.
Education and Experience:
• MUST have at least 2 years of customer service experience in a manufacturing environment.
• Experience using and ERP system such as SAP, Oracle, or MS Dynamics NAV - A PLUS.
• MUST be proficient in Microsoft Word, Excel, and Outlook.
• MUST have excellent communication skills and phone skills.
• MUST be highly organized.
• Experience processing digitally printed label, cartons or flexible packaging - A PLUS.
• Direct experience supporting customers that purchase pouches, laminated films, and extruded films - A PLUS.
Required Qualifications:
• Able to take initiative and identify areas to streamline processes and implement improvements.
• Mathematical skills are necessary for validation of estimates and billing.
• Self-starter, ability to work independently.
• Able to work well, have a strict attention to detail and be able to work accurately under pressure.
• Ability to multi-task successfully.
• Strong problem-solving talents.
• Helps ensure all procedures for the company and the American Institute of Baking (AIB) are followed.
Starting salary is estimated at $50,000/yr - $65,000/yr. and is based on, among other things, a candidate's experience, and qualifications. Bema offers a competitive compensation package including salary, bonus plan, paid vacation, 401K match and comprehensive health and life insurance options.
Equal Opportunity Employer
Candidates may be pre-screened with a phone interview and employment is subject to drug and background testing.
RESUMES WITHOUT SALARY REQUIREMENTS WILL NOT BE CONSIDERED!!!
Customer Service Representative
Agent Job 8 miles from Elmhurst
An exciting Customer Service Lead based near Elk Grove Village, Illinois. As a Customer Service Representative Lead, you will be a key player in our clients customer care team, addressing customer queries, managing customer escalations, and ensuring high-quality customer service.
Compensation: $55k-$60k Annually
Benefits: Medical, Dental, Vision, 401k, Paid Holidays, PTO, and Sick days
Responsibilities
• Solves customer issues effectively and manages customer escalations in a timely manner.
• Trains and develops the Customer Care Team to enhance their performance and skills.
• Handles technical and customer escalations with professionalism and efficiency.
• Maintains and updates corporate ordering portals and product catalogs.
• Enters and processes orders in SAP, ensuring accuracy and timeliness of order fulfillment.
• Other duties as required.
• Proficient in Data Entry, ensuring accuracy and speed in capturing customer information
• Ability to handle Email Correspondence effectively, responding to customer queries and complaints in a timely and empathetic manner
• Experience with handling both Inbound and Outbound Calls, adept at managing customer expectations and providing excellent service
• Skilled in Order Entry, able to process customer orders quickly and efficiently to ensure customer satisfaction
• Familiarity with SAP or similar ERP systems, able to navigate and utilize the system effectively for various customer service tasks
Bilingual Spanish Customer Service Rep
Agent Job 17 miles from Elmhurst
Our client, a growing Distribution firm, located in the Northern suburbs of Chicago seeks a temporary-to-full time Data Entry Clerk to support the Customer Service department. The Data Entry Clerk is primarily responsible for entering customer orders into the systems. Additional responsibilities will include reviewing and processing orders via email, navigating multiple systems at a given time, filing paperwork, and scanning.
Job Responsibilities
Provides organizational support to business operations by performing tasks such as data entry, research, navigating through multiple systems and working on dual monitors
Corrects errors that result from customer orders and communicate with internal departments to expedite shipping
Handles data entry change requests
Compares data entered with source documents
Perform additional projects as needed
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: *****************************************
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting *************
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)
Dealer Services Representative
Agent Job 14 miles from Elmhurst
Opinel was founded in 1890 and is now run by the fourth generation of Opinels. Opinel is known globally for its craftmanship making knives and tools. We serve a wide variety of industries from sporting goods to housewares and gifts. Our products are manufactured in our own factory located in Chambery, France. The company operates a subsidiary in the United States, as well as agents, distributors and retailers in over 60 countries.
Overview: Opinel USA is seeking qualified applicants for the role of Dealer Services Representative. This position will serve as an integral member of the Wholesale team by ensuring that our accounts are managed with a high level of attention and overall accuracy.
Position: This position reports directly to the Director of Sales & Operations and is a full-time exempt position that requires the individual to be onsite at our corporate offices in Chicago, IL (60618). We do offer a two day per week work remote schedule.
Education/Experience: A minimum requirement of an Associate's degree, 2+ years of relevant experience required.
What will you do:
Order Management - Order Entering, Order Scheduling, Order Confirmation and Order Adjusting for Opinel USA Wholesale accounts.
Invoicing & Bookkeeping - Issue invoices for orders and collect pre-payments. Collaborate with sales and accounting departments to track and report on Accounts Receivables.
Maintain Accurate Customer and Product Data - Ensure the ERP system (NetSuite) is up to date with precise customer and product information.
Logistics - Coordinate logistics operations with vendors and third-party logistics provider for smooth inbound and outbound shipments.
Communication - Respond promptly and professionally to all retailers and sales representative emails, phone calls, and inquiries. Address questions, troubleshoot issues, and handle warranty concerns effectively.
Work with EDI partners to set up and maintain order receipt, invoice processing, and other EDI functions.
Inventory - Be knowledgeable of current inventory position and product availability. Answer all inventory related questions and produce ATS reports for account managers and reps.
Returns - Process customer product returns and exchanges in a timely manner with appropriate follow-up communication.
What We're Looking For:
Accountability: Take personal ownership of commitments, consistently delivering and exceeding expectations.
Communication Skills: Foster open communication throughout the organization, generating energy, excitement, and personal investment.
Sense of Urgency: Approach business objectives with passion and speed, inspiring both internal teams and external partners or customers.
Interpersonal and Communication Skills: Leverage strong interpersonal skills to achieve results through clear and effective communication.
Independence and Time Management: Work independently with minimal supervision, prioritizing tasks to meet critical deadlines.
Project Management: Proven ability to manage multiple projects effectively.
French Proficiency: Knowledge of French is an added advantage.
Information Systems Candidate should demonstrate an understanding of:
Microsoft 365 - with emphasis on Excel and Outlook
Familiarity with NetSuite and/or another ERP Systems a plus.
Compensation & Benefits:
$55-60K base salary (based on candidate's experience), plus yearly bonus
Health & Dental Plan - 75% contribution for employee, 50% for dependants
Matching 401K, currently at 7%
3 weeks of paid time-off, plus 1 floating holiday
Sick time in accordance with local regulations
Discount on Opinel products
Customer Service Representative
Agent Job 23 miles from Elmhurst
The Icon Protection Customer Care Representative is primarily responsible for providing superior customer service for all internal and external Icon Protection customers through excellent communication utilizing in-depth knowledge of company products, services, policies, and procedures. This position would provide coverage to Domestic and International customer base.
CORE & ESSENTIAL FUNCTIONS:
Contribute to the outstanding reputation of the company by always putting the customer first, treating fellow associates with respect, and conducting business with the highest integrity.
Build, strengthen and maintain positive business relationships by establishing consultative rapport with customers.
Act as point of contact for customer orders, quotes, sample requests, complaints, and compliments.
Process customer sales orders, backorders and pick tickets timely and accurately.
Make customer recommendations to optimize product mix and increase sales in orders, including suggestive selling and upselling of add on items.
Make logistics and freight decisions based on cost and customer needs.
Determine appropriate outside warehouse to process orders.
Provide quick response to incoming customer order status and product knowledge requests.
Partner with sales, marketing, purchasing, production, and shipping/receiving teams relating to customer orders, forecasts, and inventory accuracy.
Perform outbound calls to customers to collect customer satisfaction information regarding promotional goods, services, or tradeshows.
Process customer returns according to established department policies and procedures.
Work closely with the credit department to resolve disputed credit items.
Address customer issues and ensure effective and long-term problem resolution.
Follow up to ensure that all requests and/or problems are resolved satisfactorily.
Provide timely feedback to the company regarding service failures or customer concerns.
Work closely with the Sourcing department to achieve appropriate and timely complaint resolution.
Assist accounting department, as needed, in processing of customer invoices and credits.
Maintain customer account information and communicate to other departments, as needed.
All other duties as assigned.
QUALIFICATIONS, KNOWLEDGE, AND SKILL REQUIREMENTS:
Must possess customer service experience. Possession of at least a high school diploma is required and a post-secondary degree is preferred. Demonstrated aptitude for problem-solving; ability to determine solutions for customers. Must be results-orientated and able to work both independently and within a team environment. Must possess excellent verbal and written communication skills. Must display a professional image in all settings. Proficiency in using Microsoft Office Suite applications required. Customer service experience in a manufacturing environment and with an independent sales team is preferred. Inside sales experience is valued. SAP, Great Plains, Infor, Salesforce or other CRM system experience preferred.
EQUAL OPPORTUNITY EMPLOYER
Icon Protection, Inc. as represented by Garland Surface Protection, Inc, Surface Shields, Inc, Ram Board, Inc., and Trimaco, Inc. are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin ancestry, military status, veteran status, marital status, gender identity or expression, transgender status, citizenship, sexual orientation, age (40 and older), disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated), protected veteran status, age, or any other protected characteristic under federal, state or local law.
Licensed Insurance Customer Service Representative
Agent Job 14 miles from Elmhurst
At Enora Insurance Agency, we understand that choosing the right insurance can be complicated. We partner with the industry's leading insurance companies to provide the most appropriate and affordable protection for our clients. Our dedicated team is committed to guiding clients in making the right choices to fit their unique needs.
Role Description
This is a full-time, on-site role for a Licensed Customer Service Representative located in Chicago, IL. The Customer Service Representative will be responsible for managing customer inquiries, providing support, and ensuring customer satisfaction. Daily tasks include handling customer service calls, addressing customer concerns, resolving issues efficiently, and maintaining a high level of customer experience.
Qualifications
Proficiency in Customer Service, Customer Support, and Customer Satisfaction
Experience in managing and enhancing the Customer Experience
Excellent communication and interpersonal skills
Ability to handle stressful situations and resolve conflicts professionally
Knowledge of insurance products and services is a plus
Active insurance license and compliance with all local and state regulations
High school diploma or equivalent; higher education is a plus
Customer Service Representative
Agent Job 22 miles from Elmhurst
CM Industries, Inc. is a leading American manufacturer of high-quality welding products including Robotic Torches & Peripherals, MIG Guns & MIG Parts, TIG Torches & Consumables, and more. Our focus is on providing top-notch solutions for all welding needs.
Role Description
This is a full-time on-site role for a Customer Service Representative at our location in Lake Zurich, IL. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience.
Qualifications
Customer Service Representatives and Customer Support skills
Customer Satisfaction and Customer Service skills
Ability to deliver excellent Customer Experience
Strong communication and interpersonal skills
Problem-solving and conflict resolution abilities
Previous experience in a customer-facing role is a plus
Knowledge of welding industry terminology and products is beneficial
High school diploma or equivalent required
Customer Service Representative
Agent Job 16 miles from Elmhurst
Part Sales Representative
Must Haves:
3+ years of experience with high volume customer service emails
background working with purchase orders (PO's)
Completed Associates or Bachelors degree
Automotive, factory automation, or manufacturing industry
Well-spoken, professional, and strong with customer service interaction
Responsibilities:
A leading supplier of automation for manufacturing is looking for a Customer Service Representative to work within the Spare Parts group. The customer service representative in this position will be fielding calls and emails along with processing quotes and order or doing data entry in the company's internal ERP system.
Outside Medicare Sales Exclusive General Agent for Blue Cross Blue Shield of Illinois
Agent Job 19 miles from Elmhurst
Full
Outside Medicare Sales Exclusive General Agent for Blue Cross Blue Shield of Illinois and Texas (Chicagoland Market)
Integrity Insurance & Financial Services Inc., 2013 to 2024 Exclusive General Agent of the Year for Blue Cross Blue Shield of Illinois and Texas, is a comprehensive, full service, multifaceted insurance and financial advisory firm offering access to the broadest range of insurance and financial products focusing on the rapid growing senior/individual health insurance market in Illinois and Texas. Integrity's mission is to be ethical, sincere & understanding to our clients, staff and agents while maintaining the highest levels of customer service.
Job Description: Insurance Agent -Chicagoland Market - Insurance Sales Business Opportunity. We are currently looking to recruit intelligent, dedicated, hard-working, outgoing professionals who are interested in a long-term career in sales. (Health & Life Insurance license is a plus but not required.) In this role you will build relationships, develop your client base and be rewarded both professionally and financially.
As an Insurance Agent for Integrity you will be responsible for:
Conducting appointments with prospects and clients within a 50 mile radius of Sales Representative home to deliver sales and client service
Providing excellent customer service
Interviewing prospective clients to obtain data about their healthcare needs
Customizing insurance programs to suit individual clients and drive sales
Delivering and explaining policies to analyze insurance programs and suggest additions or changes
Attend Agent meetings and sales training
Qualifications for Medicare Sales Agent:
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Self-motivated and driven to achieve goals
Reliable, punctual and organized
Proficiency in Microsoft Office and CRM systems.
To the qualified candidate we offer these benefits:
Qualified set appointments. No cold calling. Face to face appointments in clients homes, offices as well as virtual meetings
Unlimited earning potential. Opportunity to earn a six-figure income
Sales, product, marketing and customer service training & support
Backoffice support
Selling Blue Cross Blue Shield to the rapid growing senior/individual market for one of four Exclusive General Agents in Illinois
Draw program
Bonus program
Awards & recognition
Required education:
High school or equivalent
Job Type: Full-time
Commission Potential:
$48,000 - $300,000 (Based off of current active agents. Average agent earnings, $150,000/yr)
If you are a self-motivated and enthusiastic individual with a passion for sales and insurance, we encourage you to apply for this exciting opportunity.
**Please note that the provided salary range is a guideline and actual compensation may vary based on individual performance and contributions.**
Requirements:
PIb59f82ecdf4d-26***********3
Customer Service Representative
Agent Job 15 miles from Elmhurst
Who We Are:
Integrated Medical Systems, Inc. (IMS), founded in 1994, is one of the leading national distributors within the alternate site market. We strive to continually exceed expectations by cultivating valued partnerships and delivering on our commitment to always put our customers first. We offer flexible rental and purchase options for a vast line of disposable and rental products specific to infusion, respiratory, enteral feeding, oncology, and cleanroom.
People at IMS are innovative, dedicated, and experienced to enhance our customer's experience from start to finish. By joining us, not only will you be working alongside industry experts and thought leaders, but also with a company recognized for its dedication to employee growth and well-being.
What We're Looking For:
We are seeking a dedicated and empathetic customer service associate to deliver exceptional customer service and ensure a positive experience for our customers. As a liaison between IMS and our network of customers and vendors, you are the first point of contact and the embodiment of IMS' mantra “big enough to deliver, small enough to care”.
How You'll Make an Impact:
Answering & directing a multi-line phone system
Directing and escalating issues to the appropriate channels
Mailing invoices
Respond to customer inquiries via phone and email in a timely and courteous manner
Provide accurate information about products and services
Process and manage orders, ensuring accuracy and timeliness
Maintain detailed records of customer interactions & transactions
Collaborate with team members and other departments to solve complex issues
Candidates must be available to work on a rotating schedule Monday-Friday with shifts that will include (all posted times are in Central Time Zone):
7:30 AM - 4:00 PM
8:30 AM - 5:00 PM
9:30 AM - 6:00 PM
What You Bring to the Table:
Required Skills:
Proven experience in a customer service role or support role
Attention to detail
Ability to work well in a fast-paced environment
Excellent communication skills, both written and verbal
Ability to remain calm under pressure
Strong organizational skills
High level of empathy & customer focus
Strong conflict resolution skills
Ability to multitask and manage time efficiently
Positive attitude
Team Player
Exposure to Microsoft Office and Google Suite
High School Diploma/GED
Full professional fluency in English
Logistics Agent
Agent Job 4 miles from Elmhurst
Job Title: Logistics Clerk/Dispatcher
Shift: Overnight Shifts - Includes Weekends
We are seeking a detail-oriented Logistics Clerk to support our clients logistics operations. This role requires frequent interaction with truck drivers, dispatch, and warehouse teams while managing essential data entry tasks to ensure smooth and efficient transportation operations.
Key Responsibilities:
Serve as the primary point of contact for truck drivers, providing check-in and check-out assistance.
Communicate with dispatch and warehouse teams to coordinate inbound and outbound shipments.
Accurately enter and update shipment data, including load information, arrival/departure times, and documentation.
Verify and process paperwork, such as bills of lading, manifests, and delivery receipts.
Monitor and track shipments, resolving any discrepancies or delays with appropriate teams.
Maintain organized records of all logistics transactions and ensure compliance with company policies.
Assist in troubleshooting and resolving logistics-related issues during overnight hours.
Respond to phone calls, emails, and driver inquiries in a timely and professional manner.
Adhere to safety regulations and company policies to ensure a secure work environment.
Qualifications & Requirements:
Prior experience in logistics, transportation, or warehouse office coordination preferred.
Strong communication skills with the ability to interact professionally with truck drivers, dispatchers, and internal teams.
Proficiency in data entry and working with logistics software or transportation management systems (TMS).
High attention to detail and accuracy in processing paperwork and maintaining records.
Ability to multitask and work efficiently in a fast-paced, overnight environment.
Basic proficiency in Microsoft Office Suite (Excel, Word, Outlook).
Willingness to work 3rd shift, including weekends and holidays as needed.
Compensation & Benefits:
Competitive hourly pay based on experience
Opportunities for overtime and shift differentials
Benefits package, including health insurance, paid time off, and retirement options (if applicable)
Shifts (Include 1 hour lunch)
12pm - 9pm, Sunday through Thursday
9am - 6pm, Sunday through Thursday
8pm - 5am, Tuesday through Saturday
ABOUT ACCURATE PERSONNEL:
Do you need your next job fast? Accurate Personnel is here to help! As an industry-leading full-service staffing agency, we have all the tools you need to start earning that next paycheck soon. Send us your application and our team will instantly get to work on finding you the right placement to fit your needs. Accurate Personnel has been a provider of temporary job services and direct hire search for 45 years. Our expertise has allowed us to grow from a regional Chicagoland office into a nationwide search firm that services over 500 clients while never losing sight of personalized service. Let Accurate work for you. Apply with us today! Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Customer Sales Representative Logistics
Agent Job 14 miles from Elmhurst
Looking for carrier or customer sales reps with 1 or more years of experience who are looking to join an up and coming customer sales team in the 3PL space.
Investment Services Representative
Agent Job 14 miles from Elmhurst
About Our Ministry - National Covenant Properties (NCP) is a church extension fund, which operates as a financial ministry affiliate of The Evangelical Covenant Church denomination. NCP provides investment products to members of Covenant churches and offers lending solutions for local congregations as they seek to expand their facilities and ministries.
YOU INVEST. WE LEND. MINISTRY GROWS.
Summary
The Investment Services Representative will be the front-line communications specialist to resource members and affiliates of the Evangelical Covenant Church as they inquire about investment and borrowing solutions with NCP. A qualified candidate will be knowledgeable of IRAs, HSAs, and Certificate of Investments and will have experience or ability to learn basic accounting principles. This role will advance NCP's mission by ensuring excellent service and support to our account holders, borrowers, and colleagues.
Essential Functions
· Full Time; Monday through Friday; 8:30am -5:00pm in office hours; 95% of customer interaction through phone or email communication.
· Engage in a professional, hospitable, and courteous manner in NCP's electronic, phone and on occasion in-person communication. This position is the first point of contact for NCP account holders.
· Expedite customer requests received by direct mail; email and phone for transactions to customer accounts including but not limited to; open new accounts, process IRA contributions and distributions, loan payments, daily deposit, on-line transaction requests, and other customer relationship needs.
· Formulate, manage and maintain paperwork received through direct mail, email and from the customer on-line portal. Produce and distribute new investment letters, and general customer investment information.
· Maintain office's database and data storage systems through data entry and data filing protocols.
· Utilize various office machines and computer applications to expedite daily operations, procedures, or tasks.
· Manage inquiries from external account holders and internal colleagues; respond and/or direct to the appropriate NCP employee.
· Support preparation of individual correspondence and/or bulk mailing projects, as well as business material and products to be used in marketing and communication efforts.
· Perform general support tasks, such as collating, transcribing, organizing, creating documents, information, presentation/binders, meeting logistics and hosting, etc. in support of office operations.
· Participate in skill development as assigned, such as Ascensus IRA compliance training and other professional development opportunities (some skill development opportunities may require minimal travel).
· Participate in events to promote NCP products and services, as assigned (some event opportunities may require minimal travel).
· Other duties as assigned by Sr. Vice President of Operations and President.
Requirements:
Education and Experience
Required
: Bachelor's degree in business, economics, finance or accounting OR equivalent combination of education and experience. Knowledge and experience in customer service, credit union; banking; and lending industry. High proficiency in computer and internet technology. Experience in or ability to learn basic accounting principles
Preferred
: 2-3 years in a support role, including experience in an office environment with heavy telephone and email customer service capabilities. Must currently hold or be able to pass Series 63 Securities exam (within 90 days of hire date).
Skills
· Personal and demonstrated Christian faith (member or regular attender of a Covenant church preferred).
· Mastery of Microsoft Office 365 applications, database data entry, salesforce customer relations management application, and web technologies.
· Detail oriented, strong organization, prioritization, and time-management skills.
· Excels in attention to detail with high level of accuracy in preparation of financial transactions, written documents, reports and correspondence.
· A team player that ensures caring and excellent customer service to account holders.
· Effectively communicates in written and verbal forms by phone, by email, by video conference, and in person.
· Works well under pressure and can complete multiple tasks, with conflicting priorities and timelines. Ability to track and report progress on a wide range of tasks, simultaneously.
· Ability to respond to and deal with a range of queries and requests from account holders.
· Capable of managing stress by demonstrating openness to coaching, engaging in positive forms of problem solving, dealing calmly and effectively in high stress situations.
· Ability to always operate with discretion and confidentiality, especially related to information security and account holder's personal identifiable information.
· Maintains flexibility in approach and adjusts actions when appropriate.
· Uses critical thinking skills, applying logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to address challenges.
· Self-starter, with ability to work independently.
Environment Conditions
Able to work well in a professional office setting, occasionally working evenings and weekends. Must be versatile and able to work for prolonged segments sitting or standing. Must engage frequently with office tools and equipment, such as: computer, copier, phone, web-conferencing equipment, cell communication, printers, calculators, scanners, etc. Must be able to occasionally lift or move items less than 35 lbs.
Compensation details: 23-25 Hourly Wage
PI78932d17797b-26***********4
Head of B2B - Commercial Recovery
Agent Job 14 miles from Elmhurst
Do you have B2B Recovery Experience? Leader in Sales & P&L?
The Head of Business to Business (B2B) leader will oversee the development and execution of strategies to maintain and acquire business clients within the B2B market, focusing on building strong relationships with key decision-makers at other companies, understanding their business needs, and presenting solutions that align with their goals, often requiring deep industry knowledge and strong leadership skills to manage a sales team and achieve revenue targets.
essential duties and responsibilities:
Market analysis and strategy development:
Identifying potential B2B market segments, analyzing competitor landscape, and crafting strategic sales plans to penetrate new markets and expand existing customer bases.
Lead generation and qualification:
Proactively sourcing and qualifying potential leads through networking, industry events, and targeted outreach campaigns.
Relationship building:
Establishing and nurturing long-term relationships with key decision-makers at client companies by understanding their business challenges and demonstrating how your product or service can provide value.
Sales pipeline management:
Managing the sales funnel from initial lead generation to closing deals, tracking progress, and ensuring sales targets are met.
Sales team leadership:
Leading and coaching a team of B2B sales representatives, setting performance expectations, and providing ongoing support and development opportunities.
Negotiation and contract management:
Negotiating pricing and contract terms with potential clients while ensuring mutually beneficial agreements.
Customer retention and account management:
Building strong relationships with existing clients to foster repeat business and identify potential upselling opportunities.
Industry knowledge and expertise:
Staying updated on industry trends, competitor activity, and market dynamics to inform sales strategies.
Collaboration with cross-functional teams:
Working closely with marketing, product development, and customer service teams to ensure a seamless customer experience.
Qualifications and education requirements:
Bachelor's degree in business related fields of study, including at least 5-10 years in client relationship management, professional services, business development and B2B leadership
Strong leadership capability and individual drive / motivation
Strong relationship management skills with an ability to grow and maintain relationship with any individual, irrespective of the background and type of personality
Possession of good sense of humor
Strong written and verbal communication skills
Strong creativity and critical thinking abilities
Strong individual drive with the ability to take abstract ideas or direction and formulate strategies to successfully execute
Strong Project Management and organizational skills
Ability to work with recent technological applications relating to daily tasks
Strong detail-orientation and top level self-organization
Insurance Agent
Agent Job 14 miles from Elmhurst
Constructive Insurance, an affiliate of Fay Servicing, is an Independent Insurance Brokerage with offices in downtown Chicago, Tampa, FL, and Dallas, TX. We are in search of an Insurance Agent to sell Habitational Risk Insurance through our expansive network of insurance carriers. Our agency offers an excellent value proposition that capitalizes on internal relationships with hundreds of account managers and loan originators. Through these affiliations, our Insurance Agents receive thousands of internal customer referrals and live agent transfers each month to customers who are in need of our insurance products.
Reporting to the EVP, Constructive Insurance, this position is responsible for achieving individual sales targets as well as meeting agency production requirements through outbound phone calls and other proactive sales activities. The role will work with referral sources or self-generated sales opportunities to fill and maintain a sufficient sales pipeline to quote, sell, and process insurance applications that meet or exceed monthly sales goals. The Insurance Agent will be expected to issue profitable new business to achieve maximum growth, compliance, and profitability standards.
What you will do for Constructive Insurance:
Achieve individual sales targets and agency production requirements through proactive sales initiatives, including outbound phone calls using a dialing system, and employing other proactive sales methods
Collaborate with referral sources and generate sales opportunities to maintain a robust sales pipeline, ensuring ability to quote, sell, and process insurance applications, surpassing monthly sales goals while issuing profitable new business
Provide exceptional customer service by responding to customer inquiries and referrals, sourced from both lead procurement through Constructive Insurance's mortgage servicing portfolio and self-sourced referring partners
Conduct comprehensive interviews with insurance prospects to analyze household data, ascertain customer coverage objectives, advise customers on policy and coverage options, and gather all necessary information
Maintain an in-depth understanding of insurance underwriting guidelines, policies, procedures, and regulatory requirements, adhering to the highest professional ethics and complying with all Department of Insurance compliance policies and requirements
Stay informed about industry trends, market conditions, and competitors to identify business opportunities, continually learn about new insurance programs and product/guideline updates and participate in training sessions and workshops to enhance product knowledge, sales skills, and compliance with insurance regulations
Coordinate with underwriters and other internal stakeholders to expedite policy issuance, endorsements, and amendments for clients, and process requests for policy endorsements and amendments as requested
Document and maintain accurate and up-to-date client records, sales activities, and communication logs within the company's CRM system, while effectively utilizing the lead management system to track and manage leads provided on a daily basis
Develop domain knowledge of Fay's business to include an understanding of organizational objectives
Maintain broad influence through ongoing development of relationships across the organization
Ensure compliance with Fay's policies, processes, and practices. Successfully completed all department and company-required training.
Model Fay's Values, Operating Principles, ethical standards, professionalism, and code of conduct
Perform other duties and responsibilities as assigned
What you will bring to Constructive Insurance:
Bachelor's degree in business or related field (or equivalent combination of years of experience with High School diploma/GED)
Must possess an active General Lines Property & Casualty Producer License to sell commercial insurance in the home state, with a willingness to acquire additional state licenses as needed
2+ years of relevant sales experience
Previous experience in mortgage, servicing, or financial services industry
2+ years' experience in Insurance Sales, preferred
2+ years of outbound call center experience in Customer Service
Encompass experience or similar software preferred
An active network of investor customers/ brokers a plus
Knowledge of business structures like LLC, LP, SP, and others
Knowledge of state-specific insurance requirements
Strong verbal and written communication skills
Customer service focused with strong interpersonal skills
Collaborative work style; high team-orientation
Open to change; agile; high learning agility
Strong analytical skills coupled with sound judgment
Strong problem-solving abilities with the ability to analyze and interpret data to identify opportunities and propose solutions
Strong project management skills
Strong attention to detail; strong compliance orientation; high quality of work product
Ability to prioritize; effective time management
Self-directed; ability to proactively ask questions and surface issues/ concerns
Professional maturity, integrity, ability to maintain confidential data and information
Strong business acumen; strong fiscal and technical aptitude
Strong skills in MS Word, Excel, and PowerPoint
Equity and Inclusion are embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to ********************* E-Verify is a registered trademark of the U.S. Department of Homeland Security.
Customer Service Representative
Agent Job 7 miles from Elmhurst
Customer Care Representative
MDC Interior Solutions is a leading wallcovering and design solutions company headquartered in Glendale Heights, IL. It is one of the largest sources for commercial products and finishes in our industry. Today, a proven leader in commercial design, the company provides a broad array of products that have contributed to the company's success over the last 50 years.
MDC's portfolio includes Type II wallcoverings, a digital graphics studio, robust acoustical offerings, hand-crafted and specialty wall designs, and dry-erase coatings to name a few. Known for its ability to produce solutions that meet customers' needs, MDC has earned a reputation for innovative products, value and service. The company's product portfolio and knowledgeable sales team position MDC as the “Single Source, Total Solution” within the commercial design industry.
MDC has more than 65 outside sales representatives, as well as additional sales support, reporting to four regional offices. The company's sales efforts extend further through a worldwide distribution network. A staff of approximately 70 associates are in MDC's corporate headquarters.
About the position: A Customer Service Representative will work in a high-volume call center, Full Time, M-F. The department runs from 7:30 AM to 5:30 PM. You will have a shift assigned; however, the candidate should be available to cover other shifts as needed. Salary is based on experience. Full benefits are extended to all employees.
Summary: Answers phones, emails and faxes in a fast-paced environment. Responds to customer inquiries related to order status, pricing, inventory availability, sampling, shipping, freight estimates, deliveries, and backorders. Projects a professional company image through telephone interaction.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
• Call center - Answers telephones and responds to customer requests by entering orders, pricing or sampling or inventory information
• Provides pricing and delivery information, also processes incoming orders via email & fax
• Provides customer and sales reps with product and service information and support.
• Web chat for technical questions, general information, quotes and sample requests.
• When required up sells product and/or accessories
• Stock checks on vendor web portals.
• Accurate and timely follow through on pending issues not immediately resolved.
• Research shipment inquires, billing, payments, and order tracking.
• Serves as liaison between the customer, various departments and sales team in the field.
Competency:
To perform the job successfully, an individual should demonstrate the following competencies:
Organized, prioritize, self -motivated, quick learning ability, common sense, typing skills of 30 WPM, reading, writing and math skills. Efficient, friendly, and courteous demeanor.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs for service and assistance; fulfills commitments.
Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions.
Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Treats customers and co-workers with respect, inspires trust, integrity and good work ethics.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information such as safety rules, operating, installation or procedure manuals.
Organizational & Adaptability - Follows policies and procedures. Adapts to changes in the work environment; Manages competing demands and takes responsibility for own actions; Uses time efficiently and can change approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Quality & Quantity - Meets productivity standards; Completes correct work in timely manner; Strives to increase productivity; Works quickly.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Associate degree (A.A.) or equivalent from two-year College or technical school; or two plus years of customer care / call center related experience.
Math Ability
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Microsoft Office suite software and ability to learn company's systems.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee may occasionally lift and /or move up to 10 pounds. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk.
Want more information about MCD? Check us out at ***************
EOE/M/F / Vet/ Disabled