Agent Jobs in Columbia, TN

Manage large amounts of incoming calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Take the extra mile to engage customers Schedule: Regular hours are Monday-Friday 8- 4:30 pm Pay Rate: $17/hr On Site position!

About Us Horn USA is seeking a dedicated and efficient Customer Service Representative to join our team. We are looking for a professional who demonstrates exceptional organizational skills, maintains a consistently positive attitude, and shows outstanding attention to detail. The ideal candidate will thrive in a fast-paced environment and possess the ability to manage multiple tasks seamlessly. In this role, you will be responsible for accurately processing purchase orders and responding to customer inquiries over the phone, ensuring their questions and concerns are addressed promptly and effectively. Your commitment to providing exceptional service will be key in helping us maintain our high standard of client satisfaction. Join Horn USA and contribute to delivering unparalleled support that exceeds expectations! Overall Responsibility: · Service customers by keying purchase orders and communicating information to customers via phone or fax. Key Areas of Responsibility: · Enter customer Purchase Orders into SAP operating system for Domestic and International customers · Confirm correct information within POs · Contact customer via phone or email on any order issues · Answer overflow incoming calls, and direct calls to other internal personnel if necessary · Scan documents into SAP · Shred sensitive documents · Other duties as assigned Qualifications: · 1-2 years Customer Service experience · Proficiency in data entry - accuracy and speed a must · General computer knowledge · Excellent verbal and written communication skills · Professional phone skills · Detail-oriented · Ability to multi-task · Well-organized · Must be a team player · Knowledge of small-package freight terms · High School diploma required · Manufacturing experience a plus · Previous SAP experience a plus Physical Requirements: · Job duties are performed in climate-controlled office environment · Ability to sit for extended periods · Some standing and walking required · Very light lifting - reams of paper, boxes of envelopes

Are you ready to ignite your career in sales with passion and professionalism? We are on the hunt for a dynamic and motivated Outside Sales Representative to join our vibrant team and propel the growth of our life insurance products. As a key player in our sales force, you will forge strong client relationships, uncover customer needs, and offer tailored life insurance solutions. This thrilling role lets you work independently, meet potential clients in various settings, and hit your sales targets in a rewarding and supportive environment. Key Responsibilities: Prospecting and Lead Generation: Leverage our unique platform that targets qualified candidates seeking our diverse life insurance products, allowing you to focus more on client interactions and less on lead hunting. Client Consultation: Perform comprehensive needs assessments to understand clients' financial goals and insurance needs, presenting and explaining life insurance options to help clients make informed decisions. Sales Presentation: Deliver captivating sales presentations to individuals and groups, showcasing the benefits and features of our life insurance products. Tailor presentations to address specific client concerns and preferences. Relationship Management: Cultivate and maintain long-term relationships with clients, offering continuous support and service. Conduct regular follow-ups to ensure customer satisfaction and policy retention. Market Research: Stay abreast of industry trends, competitive products, and market conditions. Utilize this knowledge to position our life insurance products effectively and provide clients with pertinent information. Sales Reporting: Keep precise and up-to-date records of sales activities, client interactions, and progress toward sales targets. Prepare regular reports for management review. Compliance: Ensure all sales activities adhere to regulatory requirements and company policies, maintaining confidentiality of client information and upholding ethical standards. Qualifications: Proven experience in sales, preferably within the insurance or financial services industry. Exceptional communication and interpersonal skills, with the ability to build rapport and trust with clients. Outstanding presentation and negotiation skills. Self-motivated with a results-driven mindset and the ability to work independently. Willingness to travel within the assigned territory and manage a flexible schedule. Valid driver's license and reliable transportation. High school diploma or equivalent; a bachelor's degree in business, finance, or a related field is a plus. Life insurance license or the ability to obtain one (we will assist you in acquiring your license if you are not currently licensed). Benefits: Competitive compensation with the most attractive commission and bonus structure in the industry. Comprehensive training and continuous professional development. A supportive team environment with access to seasoned mentors. Opportunities for career advancement within the company. Compensation: Range is based on the average rep in current markets. Bonuses are performance-based and paid every month on the 15th. Residuals are paid on the anniversary date of the client's sale. Equal Opportunity Statement: This email message and any files transmitted with it may contain confidential material and are intended only for those persons or entities to which it is addressed. If you have received this email message and information in error, please contact the sender and delete all copies that you have received.

We are currently seeking a Customer Service Representative for our client in Tullahoma, TN. The Customer Service Representative provides service to customers who require assistance with issues involving their fare media cards and accounts. Responsible for providing professional, knowledgeable and courteous call support to all cardholders, patrons and transit operators. This position typically works under close supervision and direction. This position is REMOTE but based out of Tullahoma, Tennessee and it is required that the employee live locally i n order to pick up equipment at our client's offices in Tullahoma. Job Duties Answers all incoming fare media phone calls from customers. Processes all faxes and emails inquires. Performs all assigned tasks as quickly and accurately as possible. Follows all established policies, procedures and written/verbal instructions. Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible. Answers all inquiries related to fare media. Initiates outbound call as needed. Performs other duties as assigned. Required Qualifications High school degree, or equivalent, and three years experience preferred in a Customer Service/Call Center. Some college coursework preferred. Must be a good team player. Must possess a positive attitude. Must excel in a fast paced environment. Able to work and respond in a high volume situation. Willing to work extended hours. Ability to type 40 plus word per minute (WPM). Proficient in Microsoft Office. Hourly Pay Rate: $14.00 Garnet River is a full-service information technology company that customizes solutions for its clients. We solve challenges through staff augmentation, project-based teams and technical solutions. Our staffing division works as a recruiting arm for companies in the region and across the country. Clients turn to us to help them find professional talent. Garnet River LLC is an Equal Employment opportunity/Affirmative Action (EEO/AA) employer. Minorities/Female/Disabled/Veteran (M/F/D/V)

Position is responsible for managing the order fulfillment process from receipt of order through delivery to our customer. The position must maintain and develop a good working relationship with our customers to enable Albéa to meet their expectations.Individual must be proactive and work to identify opportunities to improve the supply chain both within Albéa and with our customers. The individual must demonstrate strong follow up skills and have the ability to prioritize their workload. On time delivery to customers is our goal and the individual in the position must take ownership for making this happen. About Albea & the Product line that is recruiting Albéa is a global leader in beauty, personal care, oral care, pharmaceutical and food packaging. Our site, Albéa Shelbyville is specialized in Laminate Tubes for Oral, Cosmetic & Pharmaceutical Markets. Scope • Responsible for complete order fulfillment while meeting customer satisfaction • Based in Shelbyville, Tennessee Main activities • Correctly and timely enter orders into SAP. • Ensure timely receipt of all new and changing artwork by communicating with customer and/or sales • Work with Master Data Analyst & New product launch on any new launches. • Timely processing of engraving orders, color matches and unicolor matches • Manage slow moving and aged inventories. • Resolution of pricing issues • Ensure on time deliveries. • Resolve and document customer service issues. • Attend customer conference calls. • Through the SAP, enter customer complaints and follow up with QC. • Provide status reports to customers on a regular basis. • Work as a team with Sales, Planning, Production, and shipping. • Adhere to all company policies and procedures. • Other job duties as assigned by Manager. Accountability including KPIs • Guarantee Customer Satisfaction within the scope of the position • Ensure the provision of a stellar customer experience • Be accountable for effective communication between the customer and plant Profile (Experience & qualifications) • Individual must be able to operate in a fast-paced environment. • Must have strong communication skills and deal with both internal and external customers in a professional manner including good email etiquette. • This person must have a “can do” attitude and a willingness to go the extra step for our customers. • Strong analytical skills are necessary. • Air travel is required from time to time. • Previous Customer Service experience is desired. • A college degree is preferred • One to three years experience is highly preferred

Are you a detail-oriented individual who thrives on connecting with people and delivering exceptional customer service? Do you enjoy building meaningful relationships while tackling tasks with precision and professionalism? If this sounds like you, we want to meet you! Sewing Parts Online is looking for a friendly, organized, and motivated individual to join our customer service team. In this role, you'll be the heart of our customer interactions-answering inquiries, providing expert support, and ensuring every customer feels valued. Don't worry if you're new to sewing; we provide in-depth paid training to set you up for success. At Sewing Parts Online, we're more than just a workplace-we're a family, and we genuinely care about each team member. Who We Are Sewing Parts Online is a 16-year-old e-commerce company based in Dickson, just minutes from Lowe's. We specialize in selling sewing machines, parts, and supplies to customers worldwide. Our team of 42 is close-knit and welcoming, with a strong focus on fostering a family-like atmosphere. Here, you're more than just a number; you're part of a supportive community that celebrates your successes. Why You'll Love Working Here Competitive Compensation: Hourly wage plus commissions. Comprehensive Benefits: Health, vision, and dental benefits after 90 days. Growth Opportunities: Room for advancement in a growing company. Time Off to Recharge: Paid holidays, PTO after 90 days (with annual increases), and paid bereavement leave. Employee Perks: 401K with company match. Paid maternity leave after 12 months. Weekly direct deposit (no paycheck holds). Catered holiday meals and a large Christmas party. Birthday presents and yearly anniversary bonuses. Free beverages, standing desks, and ergonomic chairs. Employee discounts on products. What You'll Be Doing Answering customer inquiries via phone, email, and live chat. Assisting customers in placing orders over the phone. Conducting product research to support customer needs. Contacting suppliers for ETA updates. Handling challenging customer interactions with professionalism and empathy. What We're Looking For Strong oral and written communication skills. Exceptional attention to detail with the ability to multitask effectively. Calm and collected under pressure, especially in fast-paced environments. Strong PC skills and the ability to navigate multiple computer programs simultaneously. Typing skills (20+ WPM preferred). Next Steps If you're excited to join a company that values professionalism, attention to detail, and genuine customer connections, we'd love to hear from you! After applying, please complete our Culture Index Survey to help us understand your work style. It's quick and has no wrong answers-just click the link below: ******************************************* Job Type: Full-time Pay: $14.00 - $17.00 per hour Expected hours: 40 per week Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance Shift: 8 hour shift Day shift Work Location: In person

Air and Marine Operations (AMO), a component of U. S. Customs and Border Protection (CBP), offers skilled Pilots interested in law enforcement an opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission to protect America. If you are looking for an exciting and rewarding career with excellent pay, exceptional federal benefits and job stability, now is the time to make your move: become an Air Interdiction Agent . AMO is actively recruiting for these full-time security-based opportunities with a streamlined application process. Notably, seasoned pilots and those with military training are in demand- APPLY TODAY Duty Locations Locations are offered based on operational requirements, mission requirements, and critical agency hiring needs as determined by AMO. You must be willing to work at any duty location within the region you select to include but not limited to the following: Southeast Region: Homestead, FL and CAMB: Aguadilla, PR Southwest Region: Tucson and Yuma, AZ; San Diego, CA; El Paso, Laredo, and McAllen, TX NASOC UAS locations: Sierra Vista, AZ; San Angelo, TX Duties and Responsibilities As an Air Interdiction Agent (AIA) you will perform aviation-based law enforcement operations for the detection, prevention, interdiction, and apprehension of terrorists, terrorist weapons, and other contraband and persons from illegally entering or attacking the United States. Typical duties include: Conducting air patrol, surveillance, and pursuit activities related to the interdiction of smuggled contraband via land vehicles, aircraft, or vessels. Monitoring behavior patterns and activities of suspect persons, vehicles, or vessels believed to be engaged in illegal activities. Collecting, refining, and analyzing strategic and tactical intelligence. Supporting search and rescue and humanitarian efforts. Salary and Benefits Begin your career as an Air Interdiction Agent (AIA) and make up to $106,000 -$127,000 per year based on your qualifications for the GS-11 grade level and possible extra compensation based on your duty location (see below) and overtime pay, up to 25% of your salary. Your starting salary will include Special Salary Rate (SSR); Law Enforcement Availability Pay (LEAP); Recruitment Incentive; and Retention Incentive. This career ladder position has a grade level progression of GS-11, GS-12, and GS-13. You may be eligible for a promotion to the next higher grade level automatically (without re-applying) once you complete 52 weeks at each grade level (with supervisor approval). Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive LEAP (amounts below include the SSR LEAP). GS-11, 1st year annual pay - $106,588 GS-12, 2nd year annual pay - $127,754 GS-13, 3rd year annual pay - $151,817 Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 10% Retention Incentive (amounts below include the SSR LEAP 10% Retention Incentive UAS Sites: Sierra Vista, AZ; Grand Forks, ND; San Angelo, TX). GS-11, 1st year annual pay - $115,115 GS-12, 2nd year annual pay - $137,974 GS-13, 3rd year annual pay - $164,071 Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 25% Recruitment Incentive (amounts below include the SSR LEAP 25% Recruitment Incentive CAMB location only; Aguadilla, PR). GS-11, 1st year annual pay - $127,906 GS-12, 2nd year annual pay - $153,305 GS-13, 3rd year annual pay - $182,302 Air Interdiction Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional and ROTH 401(k) offering. Qualifications Experience: You qualify for the GS-11 grade level if you possess one (1) year of specialized professional aviation experience performing duties such as: Flying as a Pilot-in-Command or sole manipulator in an airplane and helicopter in all environments of flight, including night, poor weather, unfavorable terrain, low altitudes, or speed. Evaluating information rapidly and making judicious decisions promptly during in-flight operations. Developing strategies and coordinating aircraft and ground assets. Using information systems and databases to conduct information surveys, queries, update files and disseminate information. Experience may include Operation of an aircraft as Captain, Pilot in Command, Aircraft Commander, First Officer, Certified Flight Instructor, Second in Command, or Co-pilot. Hiring Minimums: Certification & Ratings: A current FAA Commercial or ATP Pilot Certification with one of the following ratings: Dual Rated: Airplane (Single-engine land or multi-engine land) with instrument rating AND Rotorcraft Helicopter with instrument rating. Airplane Rated: Airplane (Single-engine land or multi-engine land) with instrument. Helicopter Rated: Rotorcraft Helicopter with instrument rating. Equivalent military rating of the above at the time of application (eligibility based on military flight experience must provide official orders, forms or logbooks showing their status as a rated military pilot). Flight Hours: Pilot Enter on Duty minimums are 1500 flight hours; (up to 500 hours can be waived, reducing the pilot enter on duty minimums to 1000 hours. 250 Pilot-in-Command hours; 75 Instrument hours; 75 Night hours (Flight Hour Waiver available, see Required Documents); and 100 Flight hours in the last 12 months This qualification requirement is currently being waived by OPM through August 5, 2025. FAA Class 2 medical required for assessment dated within the last 12 calendar months; FAA Class 1, FAA Class 2 or Military medical flight clearance dated within the last 12 months qualifies to start the pre-employment process for the AIA position. Apply at 750 hours total time: Applicants applying at 750 flight hours are required to obtain at least 1,000 flight hours (depending on the number of hours approved for a waiver) at their own expense before being able to attend the 3-part flight assessment. Applicants must still meet 250 Pilot-in-Command, 75 instrument, and 75-night hours (100 flight hours in the last 12 months. This qualification requirement is currently being waived by OPM through August 5, 2025) UAS Flight Hours: Applicants may include UAS Predator A (MQ-1), Predator B (MQ-9) flight hours and Predator A (MQ-1), Predator B (MQ-9) or predator-based flight hours. These hours may be credited towards satisfying the "Total flight time" 1,500 flight hour requirement only. UAS hours do not count towards the 250 flight hours as a Pilot in Command, 75 flight hours Instrument, and 75 flight hours Night. Flight hour logbooks will be required at the time of your Flight Assessment for verification. Other Requirements Citizenship : You must be a U. S. Citizen to apply for this position. Residency : You must have had primary U. S. residency (includes protectorates as declared under international law) for at least three of the last five years. Age Requirement: Provisions of Public Laws 93-350 and 100-238 allow the imposition of a maximum age for initial appointment to a primary Law Enforcement Officer position within the Department of Homeland Security (DHS). In accordance with DHS Management Directive 251-03, the "day before an individual's 37th birthday" is the maximum age for original appointment to a position as a primary law enforcement officer within DHS. The age requirement is also necessary to ensure that you are able to complete the 20 years of applicable service for retirement. NOTE: The Commissioner of CBP has approved a temporary increase in the maximum allowable age to 40 for original placement into an Air Interdiction Agent position. Age Waiver: Creditable law enforcement officer service - Covered by Title 5 U. S. C. 8336(c) or Title 5 U. S. C. 8412(d), or creditable service covered by Title 5 U. S. C. 8401(36) (as a Customs and Border Protection Officer) on or after July 6, 2008, may be applied toward the maximum age requirement. This age restriction may not apply if you are currently serving in a federal civilian (not military) law enforcement position covered by Title 5 U. S. C. 8336(c) or Title 5 U. S. C. 8412(d). Veterans' Preference Eligibility : To ensure compliance with statutes pertaining to the appointment of preference eligible veterans as determined by the Merit Systems Protection Board in its decision Isabella v. Dept of State, the maximum age for original appointment articulated above shall not apply to the hiring of individuals entitled to veterans' preference eligibility under 5 U. S. C. 3312. You must submit proof of Veteran's Preference (DD-214 Member 4 Copy) at the time of application. Training : This position has a training requirement. You may be required to successfully complete the training requirement as a condition of employment. Failure to successfully complete the required course(s) of training in accordance with CBP standards and policies will result in placement into either a former or different position, demotion, or separation as determined by management and appropriate procedures. Travel Required: You may be expected to travel for this position based on operational needs. How to Apply There Are Three Ways to Apply to Become an Air Interdiction Agent: Fill out the Air Interdiction Agent applicant checklist and email it to a recruiter at cbp_amo_recruitingcbp. dhs. gov along with a copy of your resume; OR Apply on USAJOBS ; OR Apply on Airline Apps . Stay Updated - Opt into CBP's talent repository (highly recommended) by selecting the Contact a Recruiter button. For Position of Interest select Air and Marine Operations, Air Interdiction Agent, then complete the pre-screening questions. You'll receive monthly emails with information about webinars, career expos, and future opportunities with AMO and CBP.

Job Details Contour Airlines - Home Based - Smyrna, TN Full Time High School $16.50 Hourly Negligible Any Customer ServiceDescription Contour Airlines is a long-established aviation services company with diverse capabilities. At Contour Airlines, our core values are at the heart of everything that we do and every decision we make. Constant throughout all of our lines of business is a commitment to integrity and safety. Our team members consistently display an attitude of excellence and the ability to think like a customer. We recognize that there is strength in unity and work together as a team to accomplish our ambitious goals. As a full-time employee of Contour Airlines: You are eligible for health, vision, and dental coverage as well as short-term/long-term disability and voluntary life insurance policies. If selected, these are effective on the first day of the month following your date of hire. Our current benefit enrollment guide will be provided during the onboarding process if you are selected for employment. You are eligible to participate in our 401(k) savings plan, which would also be effective the first day of the month following your date of hire. The Company match is up to 6%. Your eligibility to participate in this benefit will be in accordance with the normal practices and guidelines of the Company. Our current 401K enrollment guide will be provided during the onboarding process if you are selected for employment. You are eligible to receive paid sick leave. You can accrue up to 56 hours per year which will roll over each year until your sick bank reaches 480 hours. You are eligible to receive vested vacation hours. These hours are available to you on January 1 st following your date of hire. You are eligible for non-revenue/space available (NRSA) travel privileges after completing six active months of service. You are eligible for a variety of leaves of absence including medical leave, non-medical leave for the care of a family member, maternity leave, paternity leave, personal leave, etc. Specific information regarding Contour Airlines' leave of absence policy is outlined in our Employee Handbook which will be provided to you during the onboarding process should you be selected for employment. Additional information: The starting hourly rate for this position is $16.50. Based on your performance, you are eligible to receive a step increase of $1.00 each year based on your pay anniversary date until you reach $21.50. Once you have reached the maximum pay rate, you are eligible to receive a retention bonus of up to $2,000.00 each year. When you work in excess of 40 hours within the pay period, you are eligible for overtime which is paid at 1.5 times your hourly rate. When you work on a Contour Airlines observed holiday, you are eligible to receive holiday pay which is paid at 2 times your hourly rate. Specific information regarding Contour Airlines' observed holiday policy is outlined in our Employee Handbook which will be provided to you during the onboarding process should you be selected for employment. Contour Airlines is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status. Contour Airlines understands that some applicants may need reasonable accommodations. Please contact the Human Resources Department at ***************** to discuss any specific needs that you may have. Contour Airlines' rapid growth has created exciting employment opportunities. We invite you to become part of the family. Summary of Essential Duties: Handling incoming bookings and service inquiries for airline reservations using Company resources to provide complete and accurate air itineraries. Book applicable air itinerary to ensure accurate flight arrivals/departures as well as costing requirements within one hour of receipt of request. Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment. Read, understand, and apply contract bulk rules and restrictions including bulk fares, codeshares, routing requirements, ticketing deadlines, changes, and cancellations. All agents will be called to solve customer related issues and requests; to hold their composure during all situations with customers. Be capable of problem-solving situations with customers self-sufficiently. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Show dedication and commitment to always handle telephone calls and passengers whilst carefully following all Contour procedures and regulations to achieve the highest possible quality of reservations and ticketing service. Process miscellaneous requests including seat assignments, SSRs, and email confirmation requests. Process airline schedule changes and inform internal and external customers of changes. Process queues with efficiency and accuracy according to department protocol. Courteously communicate with external customers to advise of applicable air itinerary changes resulting from an airline-initiated flight change. Work within team to achieve performance standards for all brands and air department duties. Provide assistance over the phone for in-house reservation agents and managers. Responsible for assisting Contours employees with all travel needs. i.e., airline, hotel, and rental car accommodations for Charter trips and/or positioning for training. Ability to keep open communication with other team members. Work directly with management on problem solving. Support staff and customers to resolve difficult issues/problems pertaining to reservations and ticketing on daily basis. Maintain the integrity of the company and our airline partners. Be available to work any shift during business hours including rotating weekends if necessary. Perform other job-related duties as assigned by management. Qualifications Be at least 18 years of age Prior customer service experience and/or call center experience preferred, but not required. Be authorized to work in the United States and able to travel in and out of the United States. Must have a valid driver license and good driving record. Must understand, read, and write English. Ability to read, write, speak, and understand Spanish a plus but not required. Basic knowledge in Microsoft suite of products including Office 365, Excel, Outlook, and Word. Must also have a basic understanding of similar soft wares Able to type 30 words per minute. Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset. Possess strong leadership and organizational skills. Must have well-developed people skills and ability to work with a variety of personalities.

Experience The EMBREY Way by joining our dynamic Property Management team as a Leasing & Marketing Agent. As a Leasing and Marketing Agent, you will assist the Property Manager in operating our luxury property by leasing units and providing superior customer service experience to our current and future residents. Responsibilities * Work with the property staff to develop and implement sales and marketing strategies. * Increase property traffic levels, maintain established closing ratios, and work to achieve and exceed budgeted occupancy percentages. * Maintain thorough product knowledge of the property and that of major competition through site visits/tours and telephone surveys. * Prioritize resident satisfaction by providing excellent customer service with a proactive 5-star experience approach while building strong and vibrant senses of community with all residents through daily interactions, touchpoints, and resident events. * Build brand loyalty by ensuring that residents consistently receive a stellar experience. Qualifications * One year experience as a Leasing Consultant * Experience utilizing Yardi and Microsoft Office Suite * High school diploma or equivalent, preferred * Valid Driver's License Required Testing * Criminal Background Check, Non-DOT Testing, MVR Position Type * Hourly Rate * Full-time * Competitive pay & benefits (including healthcare & 401k) Position Location * Franklin, TN; Reporting: direct to Community Manager. Team EMBREY Join an industry-leading team where people are our most important investment and the reason for EMBREY's continued success. As an EMBREY team member, you will be part of (or contribute to) a culture of excellence and collaboration where we design experiences and deliver results based on trust, empowerment, honesty, and accountability. At EMBREY, we offer competitive pay, career growth opportunities and comprehensive benefits including medical, dental and vision insurance; paid time off; volunteer hours; an immediately vested 401(k) plan with 100% company match up to 4%, and company-paid life and disability insurance. Who We Are: San Antonio-based EMBREY is a vertically integrated real estate investment company that develops, builds, acquires, owns and manages multifamily communities and commercial assets in select markets throughout the United States. In 2024, EMBREY celebrates its 50th year in business with 50,000 multifamily units and more than six million square feet of commercial property completed in its history. As a leading developer in the multifamily sector, the company has more than 6,000 units under construction or in development. ************** Our Values: Do the Right Thing - Details Matter - Rise to the Challenge - Own it EMBREY is an equal-opportunity employer and value diversity and inclusion in our workforce. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Our commitment is to provide a fair and inclusive hiring process. All employment is decided on the basis of qualifications, merit, and business need.

Experience The EMBREY Way by joining our dynamic Property Management team as a Leasing & Marketing Agent. As a Leasing and Marketing Agent, you will assist the Property Manager in operating our luxury property by leasing units and providing superior customer service experience to our current and future residents. Responsibilities Work with the property staff to develop and implement sales and marketing strategies. Increase property traffic levels, maintain established closing ratios, and work to achieve and exceed budgeted occupancy percentages. Maintain thorough product knowledge of the property and that of major competition through site visits/tours and telephone surveys. Prioritize resident satisfaction by providing excellent customer service with a proactive 5-star experience approach while building strong and vibrant senses of community with all residents through daily interactions, touchpoints, and resident events. Build brand loyalty by ensuring that residents consistently receive a stellar experience. Qualifications One year experience as a Leasing Consultant Experience utilizing Yardi and Microsoft Office Suite High school diploma or equivalent, preferred Valid Driver's License Required Testing Criminal Background Check, Non-DOT Testing, MVR Position Type Hourly Rate Full-time Competitive pay & benefits (including healthcare & 401k) Position Location Franklin, TN; Reporting: direct to Community Manager. Team EMBREY Join an industry-leading team where people are our most important investment and the reason for EMBREY's continued success. As an EMBREY team member, you will be part of (or contribute to) a culture of excellence and collaboration where we design experiences and deliver results based on trust, empowerment, honesty, and accountability. At EMBREY, we offer competitive pay, career growth opportunities and comprehensive benefits including medical, dental and vision insurance; paid time off; volunteer hours; an immediately vested 401(k) plan with 100% company match up to 4%, and company-paid life and disability insurance. Who We Are: San Antonio-based EMBREY is a vertically integrated real estate investment company that develops, builds, acquires, owns and manages multifamily communities and commercial assets in select markets throughout the United States. In 2024, EMBREY celebrates its 50th year in business with 50,000 multifamily units and more than six million square feet of commercial property completed in its history. As a leading developer in the multifamily sector, the company has more than 6,000 units under construction or in development. ************** Our Values: Do the Right Thing - Details Matter - Rise to the Challenge - Own it EMBREY is an equal-opportunity employer and value diversity and inclusion in our workforce. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Our commitment is to provide a fair and inclusive hiring process. All employment is decided on the basis of qualifications, merit, and business need.

Experience The EMBREY Way by joining our dynamic Property Management team as a Leasing & Marketing Agent . As a Leasing and Marketing Agent , you will assist the Property Manager in operating our luxury property by leasing units and providing superior customer service experience to our current and future residents. Responsibilities Work with the property staff to develop and implement sales and marketing strategies. Increase property traffic levels, maintain established closing ratios, and work to achieve and exceed budgeted occupancy percentages. Maintain thorough product knowledge of the property and that of major competition through site visits/tours and telephone surveys. Prioritize resident satisfaction by providing excellent customer service with a proactive 5-star experience approach while building strong and vibrant senses of community with all residents through daily interactions, touchpoints, and resident events. Build brand loyalty by ensuring that residents consistently receive a stellar experience. Qualifications One year experience as a Leasing Consultant Experience utilizing Yardi and Microsoft Office Suite High school diploma or equivalent, preferred Valid Driver's License Required Testing Criminal Background Check, Non-DOT Testing, MVR Position Type Hourly Rate Full-time Competitive pay & benefits (including healthcare & 401k) Position Location Franklin, TN; Reporting: direct to Community Manager. Team EMBREY Join an industry-leading team where people are our most important investment and the reason for EMBREY's continued success. As an EMBREY team member, you will be part of (or contribute to) a culture of excellence and collaboration where we design experiences and deliver results based on trust, empowerment, honesty, and accountability. At EMBREY, we offer competitive pay, career growth opportunities and comprehensive benefits including medical, dental and vision insurance; paid time off; volunteer hours; an immediately vested 401(k) plan with 100% company match up to 4%, and company-paid life and disability insurance. Who We Are: San Antonio-based EMBREY is a vertically integrated real estate investment company that develops, builds, acquires, owns and manages multifamily communities and commercial assets in select markets throughout the United States. In 2024, EMBREY celebrates its 50th year in business with 50,000 multifamily units and more than six million square feet of commercial property completed in its history. As a leading developer in the multifamily sector, the company has more than 6,000 units under construction or in development. ************** Our Values: Do the Right Thing - Details Matter - Rise to the Challenge - Own it EMBREY is an equal-opportunity employer and value diversity and inclusion in our workforce. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Our commitment is to provide a fair and inclusive hiring process. All employment is decided on the basis of qualifications, merit, and business need.

As a Geek Squad Agent, you'll be the first point of contact for people seeking technology support, knowledge and solutions. We'll provide the training and resources you need to ask the right questions, listen carefully, take detailed notes and partner with other agents as needed to help customers who visit our stores. Working together, we'll create a supportive, positive environment for anyone who is facing tech challenges or wants to get more out of their devices. What you'll do * Provide positive, timely service to customers during the check-in and checkout process * Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps * Help set up and repair technology devices for customers * Monitor service queues and provide accurate status updates to customers * Clearly communicate and partner with fellow agents Basic qualifications * 3 months of experience in working in retail or customer service * Passion for technology and desire to solve problems * Must be able to adapt and learn new skills in a fast-paced industry * Ability to work a flexible schedule, including holidays, nights and weekends What's in it for you We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life. Our benefits include: * Competitive pay * Generous employee discount * Financial savings and retirement resources * Support for your physical and mental well-being About us As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here. Best Buy is an equal opportunity employer. Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page. Auto Req. ID981878BR Location Number 001425 Murfreesboro TN Store Address 2615 Medical Center Pkwy Ste 100$15 - $20.57 /hr Pay Range $15 - $20.57 /hr

Vylla Home is redefining the homeownership experience for agents like you! At Vylla Home, our mission is simple: to deliver an extraordinary homebuying or selling experience for each and every client! Join our team as a Real Estate Agent and be part of disrupting the real estate industry, all without skimping on the resources, training, tech and tools you need. Vylla Home invests in you! We provide everything from free marketing and customer relationship management tools to 24/7 training, face-to-face broker support, qualified leads and referrals and much more. Vylla's national footprint and full-service model provide a truly progressive approach to the real estate process, creating extraordinary experiences for both our customers and employees. As part of the Carrington and Vylla family of companies, we provide nearly every aspect of homeownership - from real estate with Vylla Home to Title/Settlement and Escrow services, Mortgage lending, and more - all under one roof! We offer our agents: Up to 100% Broker Split - keep your commission and set your own value! Unlimited opportunity to earn what you are worth. Reasonable flat rate referral fees. No hidden costs! Qualified leads, assets and referrals Free CRM and CMA tools, transaction management system, e-signatures and more Customized training, live demos and more available 24/7 Customizable agent websites, marketing support, social media training and more Face-to-face broker support and coaching - true mentorship Dedicated resources from Vylla and Carrington's family of companies (including lending, title and settlement services along with superior customer service from our headquarters in Aliso Viejo, California) Back office support including dedicated transaction coordinators and an agent services resource team “Best of both worlds” environment with local offices and support as well as the backing of a large, established and nationwide institution (Carrington and Vylla family of companies) Incentive program to earn cash if you help grow our team and bring new agents onboard Flexible schedules and control over your personal and professional growth as an agent A fun, positive culture where our community, or Vyllage as we call it, supports one another and gives back Apply today! What will make you successful at Vylla? An active license Drive and ambition to succeed as part of an innovative, fast-growing team Complete focus on the customer experience Strong communications skills and ability to build a network of engaged customers and prospects Ability to multi-task and take initiative, strong work ethic Vylla is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, gender, national origin, ancestry, age, marital status, sexual orientation, veteran's status, physical or mental disability or any other legally protected category. Vylla will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company. EEO/AAP Employer

Patient Support / Clerical Job Type: Full-time Job Summary Shift : Varies (8 Hour- 5 days a week or 4x10's between 6am and 7pm) Zero sales. Zero call metrics. Zero quotas or penalties. We truly want you to take your time with our patients and enjoy helping them. Love what you do by helping others. Caliber's “Start with Compassion” goes beyond the care for our patients and includes the love we show for our people. Without our crew, Caliber's impressive customer service couldn't, and wouldn't, be where it is. Are you ready for a career with a purpose? Are you compassionate and want to be a part of making someone's day easier? Do you enjoy working with a friendly team? See why over 90% of our current employees say they enjoy working at Caliber. What Others Say about Caliber “Expanding with bright future | Former Employee - Nashville, TN Great company to work for. Everyone is super friendly and caring. It's an open work environment and you can pace yourself. It's not restrictive like most call centers. They actually care about the people they work for and the people that work for them.” Job Description: Provides Customer Service to all Caliber customers on the phone throughout the entire transport process and provides administrative support of daily operations. • Always maintains a positive and constructive attitude • Resolves all customer questions or concerns via phone, email, or online chat • Responsible for maintaining and updating customer information as needed • Attempts to resolve and de-escalate any issues in a calm manner • Ensures to escalate calls or challenges to supervisor when necessary and appropriate • Responds to requests for assistance and/or possible processing of credit card authorizations in a timely manner • Responsible for tracking call-related information for auditing and reporting purposes • Ensures to provide feedback reports on call issues related to downtime and/or training issues • Exhibits a detail-oriented etiquette and friendly attitude at all times when on telephone calls • Appropriately schedules patient appointments for many different types of medical procedures • Maintain a broad knowledge base of partner requirements regarding authorizations, billing and processes • Ensure all assignments are on-time and assigned to correct crews • Assist in communications to customers, partners, and patients - including sales, collections, and service calls • Comply with Caliber daily guidelines and procedures • Comply with all Caliber safety rules, guidelines and standards • Perform other duties as required to successfully meet the needs of the business Skill/Requirements: High school diploma or GED • Must be at least 18 years of age • Must have a valid driver's license and be eligible for coverage under Caliber's insurance policy (Not an excluded driver) • Ability to effectively communicate with others, oral and written • Ability to read and understand basics of assignment instructions • Organization and multi-tasking; adapts easily to fast-paced environment • Personable, friendly demeanor with "Compassionate" customer service approach to internal and external customers • Maintain a well-groomed, professional appearance Physical Requirements / Working Conditions: Position is based in a climate controlled, professional office environment with moderate noise levels. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Specific vision abilities required by this job include close vision requirements due to computer work. Regularly required to talk or hear. Frequently required to stand; walk; use hands to handle or feel; and reach with hands and arms. The job may require lifting up to 20 lbs and long periods of sitting while working at desk. Schedule Standard business schedule Flexible schedule Rotating schedule Weekend schedule 30-40 hours per week Benefits Medical insurance Paid time off Dental insurance Vision insurance On the job training

Join one of the Tennessean's Top Workplaces of Middle Tennessee (for over 5 years) where we believe happy employees make happy customers! We are growing and want you to grow with us too! Job Description Toyota of Cool Springs is seeking a well-spoken, friendly, and customer-centric call center agent. SUMMARY Provide truly exceptional customer service in a fast paced work environment at a high volume dealership. Responsibilities Answers incoming calls promptly and professionally Obtains customer and vehicle information Creates appointments for vehicle maintenance, service and recalls Makes outbound calls to existing customers to follow-up on recent service and schedule next appointments Qualifications Positive attitude Well-spoken with previous call center/receptionist experience Proficiency with computers Must be able to multi-task Must be a solution-oriented problem solver Customer Satisfaction focused What We Offer Base pay $17/hour plus commissions and bonus, guaranteed minimum of at least $19.50/hour 401(k) Savings Plan with Employer-Match Medical Insurance Dental Plan Vision Plan Basic Life Insurance Accident & Critical Illness Insurance Paid Vacation 5-Day Work Week Locally Owned We promote from within

Liberty FCU, a full-service credit union, is seeking an Account Service Representative (Personal Banker) to assist with the daily retail operations and activities of the Thompson's Station office located at 1105 Elliston Way, Thompson's Station, TN 37179. Candidates must possess exceptional service skills, professionalism, confidentiality, multi-tasking and problem-solving skills. Previous credit union or financial institution experience is desired. The Thompson's Station hours of operation are Monday-Thursday 9:00 a.m. - 5:00 p.m. and Friday 9:00 a.m. - 6:00 p.m. If applicable, an initial six to eight week paid training program will be held in Evansville, IN. If you are interested in applying for this position, please click Apply. Duties and responsibilities include but are not limited to the following: Serve as a primary Account Service Representative. Meet with members to determine their banking needs and recommend appropriate accounts. Assist members with enrolling in credit union products and services. Maintain an active knowledge base of credit union account types, services, guidelines, policies, and procedures. Ensure all required account documents are completed accurately. Strive to meet cross sell goals. Assist members with certificates, IRA and HSA accounts. Serve as a Notary Public and Signature Guarantee for credit union transactions. Open and close safe deposit boxes. Maintain a working knowledge of the credit union's core processing system. Serve as a Consumer Loan Processor. Meet with members to determine their lending needs and recommend appropriate loan type. Maintain an active knowledge base of lending products, guidelines, policies, and procedures. Identify and recommend additional products that meets the member's needs. Ensure all required lending documents are completed accurately. Make follow up outbound calls to members to inquire about lending needs. Strive to support branch lending goals. Serve as back-up Teller/Member Service Representative (MSR). Perform various member transactions such as deposits, withdrawals, and loan payments. Ensure transactions are posted efficiently and correctly. Assist in balancing branch cash machines. Ensure cash drawer is in balance daily. Answer member telephone inquiries. Strive to meet MSR cross sell goals and work to support all branch goals and initiatives. Open and close the office on a rotating basis or when necessary. Assist branch office with record keeping of employee absences and training when necessary. Develop a working knowledge of the credit union's data and word processing system. Any other duties assigned by my supervisor or management. Qualifications: Must have a HS diploma or GED and be at least 18 years of age. Must be able to work a flexible schedule and travel to other office locations when needed. Must be able to stand for long periods of time and do some heavy lifting. Must have 1-2 years of cash handling experience. Banking experience is desired. Benefits and Compensation: Bonus and incentive opportunities Paid Holidays Paid Time Off (Vacation, Sick and Personal Days) Medical, Dental and Vision Insurance 401(k) retirement program with matching funds Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance Tuition Reimbursement Program Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.

Why Work for Shackelford Funeral Directors? Service At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual. Work with leading experts in the funeral and cemetery profession. Benefits Financial assistant programs encouraging employees through education and development in industry related subjects. Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life's challenges. Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match. Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team. Employee Discounts on services, merchandise, and property to help our team members in their time of need. Culture We value honesty, courage, integrity, ethical behavior and the development of personal growth. We are rooted in the communities to provide a personal touch to every family we serve. We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families. Summary/Objective This position is responsible for the care, removal and transport of human remains in accordance with all state, local and company policies and procedures. Essential Functions Responsible for the transporting of the deceased from hospital, nursing home, residence, prep rooms or embalming facilities to the mortuary or funeral home. Maintains the transport vehicle is well maintained by being responsible for the maintenance and cleanliness inside/out and adequate supply of Personal Protective Equipment is available in the vehicle. Performs duties with strict adherence to Edification Policies/Procedures. Other duties as assigned. Competencies Communication Proficiency. Teamwork Orientation. Detail Orientation. Thoroughness. Customer Service Orientation. Time Management. Required Education, Experience, Certifications and Licensure High School Diploma or equivalent. Valid state issued driver's license in good standing and acceptable driving record. Additional Eligibility Qualifications Attend and perform work in a professional and courteous manner in accordance with the employer's requirements. Demonstrated willingness to participate in growing market share through community involvement. Creativity when dealing with client families Able to read, write and speak English fluently. Bilingual is a plus. Proficient in Microsoft Office Suite (Outlook, Word, Excel, Access and PowerPoint) preferred Ability to communicate effectively with internal, as well as external customers, community leaders, and grieving client families. Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations. Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise. Maintains a positive attitude and working environment through organization and communication. Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment. Supervisory Responsibility This position has no direct supervisory responsibilities. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The duties associated with this position are generally performed in an indoor office setting. Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes. Equipment used to perform the essential function of this position includes, but is not limited to computer, fax, copier, merchant terminal, multi-line phone system, personal or company owned vehicle. Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift up to 75 pounds and may be required to lift up to 100 pounds. This position may also require reaching, pushing, and pulling. This position may also be exposed to chemicals and/ or blood borne pathogens. Exposure risk is considered: Low Overtime is sometimes necessary or required. Travel This position does not require out of state or overnight travel. Travel is primarily local occurring during the business day only. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Manage large amounts of incoming calls Generate sales leads Identify and assess customers' needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Meet personal/customer service team sales targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies Take the extra mile to engage customers General Responsibilities: Answer incoming calls and respond to customers emails Route calls to appropriate resources Document all call information according to standard operating procedures Entering accurate ordering information into a company system. Comfortable working in fast-paced environments Strong time management and organizational skills Proficiency in Microsoft Office Products (Excel, Word) Familiarity with SAP and Call Center, and Sales Force a plus The ideal candidate will be a high energy, dynamic individual looking for an opportunity to join a diverse organization in a very competitive environment. Successful candidates will have: Ability to analyse unlike information and draw conclusions/recommendations Strong verbal, written and inter-personal communication skills Proficiency in MS Office tools High degree of self-motivation to address and improve business needs. Sense of urgency, self-initiative, commitment, and sense of ownership is a must. Superior follow-up and follow-through skills Highly organized and flexible with the ability to prioritize their individual time while balancing customer's demands and requirements to meet company objectives and goals. Key Qualifications: Excellent written and verbal communication skills Ability to work under minimal supervision Excellent problem-solving skills Strong teamwork, collaboration, and relationship management skills Proficiency in Microsoft Office Sense of time organization and urgency, self-initiative, and sense of ownership Detail-oriented and able to maintain focus on multiple priorities Experience working in SAP preferred Education: High School Diploma or GED Benefits Info: Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Contour Airlines is a long-established aviation services company with diverse capabilities. At Contour Airlines, our core values are at the heart of everything that we do and every decision we make. Constant throughout all of our lines of business is a commitment to integrity and safety. Our team members consistently display an attitude of excellence and the ability to think like a customer. We recognize that there is strength in unity and work together as a team to accomplish our ambitious goals. As a full-time employee of Contour Airlines: * You are eligible for health, vision, and dental coverage as well as short-term/long-term disability and voluntary life insurance policies. If selected, these are effective on the first day of the month following your date of hire. Our current benefit enrollment guide will be provided during the onboarding process if you are selected for employment. * You are eligible to participate in our 401(k) savings plan, which would also be effective the first day of the month following your date of hire. The Company match is up to 6%. Your eligibility to participate in this benefit will be in accordance with the normal practices and guidelines of the Company. Our current 401K enrollment guide will be provided during the onboarding process if you are selected for employment. * You are eligible to receive paid sick leave. You can accrue up to 56 hours per year which will roll over each year until your sick bank reaches 480 hours. * You are eligible to receive vested vacation hours. These hours are available to you on January 1st following your date of hire. * You are eligible for non-revenue/space available (NRSA) travel privileges after completing six active months of service. * You are eligible for a variety of leaves of absence including medical leave, non-medical leave for the care of a family member, maternity leave, paternity leave, personal leave, etc. Specific information regarding Contour Airlines' leave of absence policy is outlined in our Employee Handbook which will be provided to you during the onboarding process should you be selected for employment. Additional information: * The starting hourly rate for this position is $16.50. Based on your performance, you are eligible to receive a step increase of $1.00 each year based on your pay anniversary date until you reach $21.50. Once you have reached the maximum pay rate, you are eligible to receive a retention bonus of up to $2,000.00 each year. * When you work in excess of 40 hours within the pay period, you are eligible for overtime which is paid at 1.5 times your hourly rate. * When you work on a Contour Airlines observed holiday, you are eligible to receive holiday pay which is paid at 2 times your hourly rate. Specific information regarding Contour Airlines' observed holiday policy is outlined in our Employee Handbook which will be provided to you during the onboarding process should you be selected for employment. Contour Airlines is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status. Contour Airlines understands that some applicants may need reasonable accommodations. Please contact the Human Resources Department at ***************** to discuss any specific needs that you may have. Contour Airlines' rapid growth has created exciting employment opportunities. We invite you to become part of the family. Summary of Essential Duties: * Handling incoming bookings and service inquiries for airline reservations using Company resources to provide complete and accurate air itineraries. * Book applicable air itinerary to ensure accurate flight arrivals/departures as well as costing requirements within one hour of receipt of request. * Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment. * Read, understand, and apply contract bulk rules and restrictions including bulk fares, codeshares, routing requirements, ticketing deadlines, changes, and cancellations. * All agents will be called to solve customer related issues and requests; to hold their composure during all situations with customers. Be capable of problem-solving situations with customers self-sufficiently. * Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. * Show dedication and commitment to always handle telephone calls and passengers whilst carefully following all Contour procedures and regulations to achieve the highest possible quality of reservations and ticketing service. * Process miscellaneous requests including seat assignments, SSRs, and email confirmation requests. * Process airline schedule changes and inform internal and external customers of changes. * Process queues with efficiency and accuracy according to department protocol. * Courteously communicate with external customers to advise of applicable air itinerary changes resulting from an airline-initiated flight change. * Work within team to achieve performance standards for all brands and air department duties. * Provide assistance over the phone for in-house reservation agents and managers. * Responsible for assisting Contours employees with all travel needs. i.e., airline, hotel, and rental car accommodations for Charter trips and/or positioning for training. * Ability to keep open communication with other team members. * Work directly with management on problem solving. * Support staff and customers to resolve difficult issues/problems pertaining to reservations and ticketing on daily basis. * Maintain the integrity of the company and our airline partners. * Be available to work any shift during business hours including rotating weekends if necessary. * Perform other job-related duties as assigned by management. Qualifications * Be at least 18 years of age * Prior customer service experience and/or call center experience preferred, but not required. * Be authorized to work in the United States and able to travel in and out of the United States. * Must have a valid driver license and good driving record. * Must understand, read, and write English. Ability to read, write, speak, and understand Spanish a plus but not required. * Basic knowledge in Microsoft suite of products including Office 365, Excel, Outlook, and Word. Must also have a basic understanding of similar soft wares * Able to type 30 words per minute. * Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset. * Possess strong leadership and organizational skills. * Must have well-developed people skills and ability to work with a variety of personalities. * Able to coordinate multiple priorities and meet deadlines. * Able to handle interruptions and a fast-paced environment. * Maintain strong attention to detail. * Be self-motivated and able to motivate others. * Ability to work independently and as part of a team. * Excellent communication skills both written and verbal delivered with tact and professionalism * Able to pass a required 10-year work history review and submit to criminal background and fingerprint checks. * To support the operations, a Reservations Agent must be willing to work nights (including overnight shifts between the hours of 9:00PM to 6:00AM), weekends, holidays, as well as a varying schedule. * Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations. Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.