Part-Time Customer Service Agent (32hrs.)
Agent Job 8 miles from Colonia
About Wakefern
Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite , Price Rite , The Fresh Grocer , Dearborn Markets , Fairway Markets , Gourmet Garage , and Di Bruno Brothers banners.
Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailers compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern's co-operative members benefit from the company's extensive portfolio of services, including innovative technology, private label development, and best in class procurement practices.
About You
Your contribution
The Customer Service Agent is responsible for supporting all aspects of replenishment and logistics activity within the department. General responsibilities include answering phone and email communications from internal and external customers including all banners, Wholesale customers and Wakefern product divisions. Core functions of this role include completing delivery discrepancy investigations, handling all types of store orders, supporting order scheduling, including DSD, directs, Wholesale and Transdock orders. During any type of Logistics crisis, the CSA represents the division, including staffing the Emergency Operations Center. The work performed is in a high volume call center and the CSA serves as a first-contact associate for store logistical needs.
What you will do
The core functions of this position include, but are not limited to, the following:
Answer and respond to inbound calls and emails from retail locations
Complete a delivery discrepancy investigation from start to finish, including reporting activities; use of the Delivery Discrepancy Application (DDA) is required
Complete order poll monitoring from start to finish
Create a report card; explain how to create a report card
Create, adjust, cancel and understand a store order
Create, update, cancel and understand a store return
Understand basic information on an invoice, delivery receipt, loading diagram
Understand, create and update an ordering schedule
Understand basic information about Directs, Direct Store Deliveries (DSDs) and other non-warehouse deliveries
Able to use the major scheduling, audio and video programs as well as an ability to learn new technologies and interfaces
What we're looking for
High school graduate or equivalent
Outstanding telephone etiquette, verbal and written communication skills; ability to handle very heavy telephone volume
Strong problem solving and critical thinking skills
Ability to work in a fast-paced environment without constant direct supervision
Good software skills; Microsoft Office Suite proficiency required; previous use of logistics-related software preferred (CGO, Cisco Finesse, Cisco WebEx, LINK, MicroStrategy, Pega Delivery Discrepancy Application, QMF, RAPID, Smartsheet, WMS)
Work schedule flexibility; Split Work Week (any 4 out of 7 days) - Saturday and Sunday weekend coverage required
1st shift; 8am-4pm or 9am-5pm
Retail experience preferred
Multiple language experience preferred
How you will succeed
Core Competencies:
Communicate Effectively: Communicates thoughts and ideas in a well-organized manner, encouraging two way communication.
Build Relationships: Creates cross functional partnerships through the development and maintenance of constructive and cooperative relationships.
Stay Competitive: Demonstrates a mindset of continuous improvement while exhibiting passion and enthusiasm for their work.
Embrace Change: Looks for new ways of working by supporting advancements in processes and technology.
Develop You: Identifies and capitalizes on opportunities for personal and professional career growth.
Drive for Results: Supports divisional and strategic objectives through achievement of work goals.
How you will work
Ability to sit and work at a desk for long periods of time
Ability to view screens for long periods of time
Customer Service Representative
Agent Job 8 miles from Colonia
Our client, a well known beauty brand, is seeking a LTT Customer Service Representative II for their Berkeley Height, NJ team. This role is on a hybrid schedule and the role will last for at least one year with the potential to extend to 2 years total. The role guarantees a 40 hour work week and pays up to $29.30/hr.
Responsibilities:
Serve as a Digital Beauty Advisor across all social platforms by reactively engaging with fans and followers on a timely manner (TikTok, Facebook, Instagram, Twitter)
* Support le Care public channels (social, R&R, Q&A) by providing insight, strategy recommendations and engagement as needed
* Attend brand and Care trainings, work sessions and meetings to stay up to date with social strategies and best practices
* Follow Brand and Care provided social FAQ documents for launches and key social moments
* Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer
* Recognizes and recommends new ways to influence consumers in their purchase decision
* Alert critical customer complaints to internal Care and Brand teams and assist with problem solving
* Provide social content and engagement recommendations based on consumer feedback and trends
* Stay up to date on new social media platforms, tools and best practices
* Live in the social ecosystem, stay on top of emerging trends in the landscape
Responsiveness
* Maintain 100% Reply Rate and established Response Time goals across social channels
* Maintain consumer satisfaction and sentiment scores as established by the group
* Monitor personal social KPI's using Sprinklr
* Offers schedule flexibility to support the needs of the business which included weekends
* Meets established quality standards in all contacts across all channels
* Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction.
* Documents product issues in a way that the information can be used for product improvement or development
* Accurately enters required information in the CRM and surveys to ensure data integrity
Job Qualifications
* Bachelor's Degree
* 1-2 years' social media engagement experience
* Customer Service experience desired
* Customer obsessed mindset
* Knowledge and experience with major social media platforms required
* Able to work in a fast-paced, dynamic environment, both independently and as part of a cross-functional team
* Must have a sense of urgency with a high degree of flexibility, adaptability, resourcefulness, and responsiveness; willingness to work outside standard hours which includes weekends
* Report back to internal team to funnel insights into product / experience / content creation strategy
* High level of organization, attention to detail and positive attitude
* Interest in beauty, fashion and/or lifestyle brands
* Exceptional writing skills
* Excellent problem-solving ability
* Proficient in Microsoft applications including PowerPoint, Word and Excel.
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: *****************************************
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting *************
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)
Sales Agent
Agent Job 11 miles from Colonia
The Sue Adler Team is currently hiring for a Lead Coordinator to join our amazing team and work alongside our listing agents and agent partners to find homeowners looking to sell and homebuyers interested in buying.
We are the top residential real estate team in the state of New Jersey and #8 internationally for Keller Williams. We closed over $350,000,000 in sales volume in 2024! Our team is on FIRE!
In order to be a successful member of our business development team, you must have exceptional phone skills and a passion for phone-based sales, and be the type of person who gets excited every time you set an appointment! You look at a “no” as a fun challenge and understand that it may take several "no" to get to a YES! You have a fire in your belly and you don't give up. You are looking for a long-term career, not a part-time job. You would be described as “tech-savvy” and like to learn things as you go. You're extremely organized with great follow-up skills and hate to let things fall through the cracks. You come off as genuine and intelligent, are great at instantly developing rapport, and can close for the sale on every call.
What We Look For:
An impeccable reputation for integrity and a deep passion for above and beyond service and advocacy for clients.
Local knowledge of the Midtown Direct Train Line towns. (Short Hills, Summit, Chatham, Madison, Maplewood, South Orange, Livingston, Westfield, New Providence, Berkeley Heights, Morristown, Harding, Mendham, Etc..)
Someone who is warm, approachable, personable, and comfortable with meeting new people; building new relationships, and hungry to succeed.
Ready and willing to commit to daily prospecting; lead nurturing - you have a strong work ethic and are able to convert!
An understanding that nights and weekends might be necessary to reach your goals.
Coachable - Loves to be held accountable, and always wants to get better.
Learning-Based - Absolute dedication to self-improvement through education, coaching, and accountability Willing to "take the stairs" - Understands that success takes hard work and grit.
Team Player - Commitment to the goals of the team, its members, and our client's Current real estate license or Willing to get one
Grit - You don't give up. You are the type of person who learns from failure, keeps your head in the game, and always keeps pushing the bar higher. The candidate must live within a half-hour of Chatham, NJ, and be able to commute to the office.
Candidates must also be willing to get their New Jersey real estate license. Competitive compensation plan includes Salary + Bonuses. (Total compensation typically ranges from $60,000-100,000+++) With a solid work ethic, the right candidate can make 6 figures in their first year.
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
401(k)
Flexible schedule
Paid time off
Schedule:
Monday to Friday
Weekends as needed
Education:
High school or equivalent (Preferred)
Experience:
Sales Experience: 1 year (Preferred)
Real Estate: 1 year (Preferred)
License/Certification:
Real Estate License (Preferred)
Work Location: In person
Customer Service Representative
Agent Job 20 miles from Colonia
We are seeking a highly motivated candidate to work in our growing customer service department and provide support to our clients and sales team members. Candidate should be efficient, have strong organization skills, and work well with a team. We are looking for a candidate who can successfully grow within our company for many years. Average employee tenure is 20+ years.
Position is based at our NYC Flagship showroom, 20 West 22nd Street.
Responsibilities
Process sales orders and sample requests
Acquire freight rates
Manage Product Inventory
Coordinate shipping
Assist Clients and sales rep
Benefits
Starting Base Salary: $22-27/hour based on qualifications
401K with company Match
Defined Benefit Plan
Profit Sharing Plan
Health Insurance
End of year Bonus dependent on performance
About Us
Nasco Stone + Tile is family owned and operated business importing and supplying natural stone from all over the world for over 70 years. We specialize in supplying directly to large-scale commercial as well distributors around the country through our architectural and design community. We have a NYC Flagship Showroom as well as a corporate headquarters and showroom in New Jersey where we stock 4,000,000 SF of stone and tile.We are an easy going environment with not alot of micro management. We are always willing to listen and work with employees for the greater good of the company and staff.
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Bilingual Sales Representative
Agent Job 25 miles from Colonia
Bilingual Sales Representative, Equipment Sales Group
Company Overview: International Process Plants (IPP) is an international seller and buyer of industrial plants and equipment in the petrochemical, chemicals, and pharmaceutical and their collective related downstream and upstream industries.
At IPP, our employees and our culture are just as important to the company as serving our customers. We believe our employees are the key to our success. We pride ourselves in hiring the highest quality people, placing emphasis on performance, ethics, integrity and respect that has resulted in our earning market leadership status since our founding in 1978.
Position Summary: We are seeking a bilingual Sales Representative to join our Equipment Sales Team in support of the LATAM market! In this role, you will work directly with Senior Sales Managers in the Equipment Sales Group to resolve customer questions in a timely manner, and offer solutions to drive company revenue using a consultative approach. The ideal candidate will have mechanical knowledge or curiosity and a strong understanding of manufacturing processes. No cold calling is required.
Position Purpose: To expand our equipment sales to respond to increasing demand for second-hand used and rebuilt process equipment and process systems across our focus industries. The goal is to differentiate IPP's offerings from our competition with our high level of service and dependability and broad inventory to develop ongoing, profitable relationships with customers, and promote our company brand.
Responsibilities
Present and sell company products and services to new and existing customers at both engineer and C-suite levels.
Reach agreed-upon sales targets by the deadline.
Resolve customer inquiries and complaints.
Set follow-up meetings and calls to keep customers aware of the latest developments and ensure customer satisfaction.
Develop personalized business plans to maximize customer contact and ensure repeat sales.
Maintain detailed account profiles and prepare sales reports as required.
Attend and participate in company-supported events and industry trade shows.
Enhance professional delivery by continuously increasing product and industry knowledge and interpersonal skills.
Occasionally travel to visit high-value customer sites and other company facilities.
Minimum Qualifications
Fluency in Spanish and English
Willingness to travel to LATAM region for sales meetings on a monthly cadence required.
Previous experience in industrial equipment sales, customer service, or related fields.
Familiarity with CRM platforms (HubSpot preferred).
Ability to build rapport with clients.
Strong phone and negotiation skills.
Strong financial focus, including cognitive skills, problem analysis, decision making, and quantitative analysis.
Ability to assess customer patterns and future needs.
Proficiency with MS Office, Project, Visio, and CRM tools. Internet-based tools and search.
2-year college degree or equivalent preferred.
Highly organized and able to work both independently and on a team.
Preferred Qualifications
Experience with strong understanding of process related industries, or a strong mechanical background.
Thorough knowledge of how medium & large corporations purchase assets.
Proven success in quoting and closing capital equipment sales or similar industry experience.
Other Requirements
Heavy phone and email usage; may be required to make calls to customers within their time zone. A company VoIP phone/cell phone will be provided.
Knowledge of process-related industries or a strong mechanical background is preferred.
Compensation: Salary & Performance Bonus plus a full range of company benefits will be offered to the successful candidate.
About International Process Plants
Since 1978, IPP has been supplying and acquiring process plants, systems, and equipment to the pharmaceutical, specialty chemical, fine chemical, industrial chemical, petrochemical, fertilizer, power generation, and polymer industries. IPP enables sustainable industrial growth by deploying pre-existing complete plants, process systems, and process equipment that are immediately available, at a fraction of the cost and delivery time of brand-new assets. It boasts a global portfolio of 17 complete industrial sites for redevelopment, over 110 complete plants and over 15,000 process systems and major equipment. To learn more about IPP, visit **********************************
Customer Service Representative
Agent Job 9 miles from Colonia
Exciting Employment Opportunity at NutraBio Labs: Customer Service Representative
We are pleased to present an exciting employment opportunity at NutraBio Labs for the position of Customer Service Representative. This role offers a chance to thrive within a professional, team-oriented, and dynamic work environment in the esteemed sports nutrition industry.
NutraBio Labs, an FDA-registered and inspected sports nutrition manufacturer located in Middlesex, NJ, is actively seeking individuals who are detail-oriented and possess a positive, can-do attitude. We welcome applications from candidates with a strong interest in sports nutrition, training, and athletics. If you aspire to contribute to a fast-paced company and align with our values, we encourage you to apply.
Position: Customer Service Representative
Location: Middlesex, NJ 08846
Status: Full-Time (In-Office)
Hours:
Monday to Thursday: 9:00 AM to 5:30 PM
Friday: 9:00 AM to 4:00 PM (early departure)
40 hours paid
Job Responsibilities:
Engage with customers through inbound and outbound calls.
Process orders, coordinate deliveries, and provide timely updates on order statuses.
Resolve customer inquiries promptly and accurately, fostering customer loyalty.
Document all details of inquiries, comments/complaints, and actions taken.
Consistently deliver high levels of professional service and assistance.
Job Qualifications:
Strong team player with experience in order entry and customer service; bilingual in Spanish/English is a plus.
High school diploma or GED.
Proficient in computer skills.
Dependable with excellent attention to detail.
Strong problem-solving skills, along with excellent communication and interpersonal abilities.
Professional demeanor, appearance, and attitude.
Excellent typing, spelling, and grammar skills.
Demonstrated customer service skills and a positive team-oriented attitude.
Benefits:
Prompt weekly pay.
401(k) with company match.
Medical coverage.
Direct deposit.
Vacation, personal days, and holiday pay.
Growth opportunities within the company.
How to Apply:
If you are excited about this opportunity, please send your resume to ***********************.
Customer Service Representative- Independent Agent Channel
Agent Job 3 miles from Colonia
Our Customer Service Representatives work in a dynamic service center where professionalism and commitment to our team environment is highly valued. Representatives handle a large volume of inbound calls from our customers, agents, and third parties. The representative will also process policy change requests, work independently on project assignments and other work handled in the Customer Solutions Center. Representatives are expected to exercise good judgment, flexibility and friendliness in their interactions with our customers and agents.
Essential Functions and Responsibilities
Answer questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contacts.
Deliver first call resolution and a low customer effort.
Develop and maintain complete product knowledge of all lines (Auto and Umbrella).
Accurately enter and update policy information into the various processing systems and handle phone inquiries.
Develop and foster Agent/Company Relationships.
Perform research and initiate changes/corrections to customer's policies according to established procedures and sound business judgment.
High energy and motivation to follow up and take ownership.
Flexibility and ability to work under pressure.
Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge.
Willingness and ability to learn new functions within the Customer Solutions Center.
Qualifications and Education
The ability to work flexible or changing schedules is a critical aspect of this department. Hours for this position are shifts between 8:00 am- 5:00pm Monday-Friday.
Above average interpersonal, listening, communication and organizational skills.
Good analytical and decision-making skills.
Excellent computer/data entry and general math skills.
The ability to communicate in Spanish is a plus!
College degree and/or PC license are a plus.
About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Inside Customer Service Representative
Agent Job 2 miles from Colonia
Grignard Company is a leading producer of specialty chemical products, serving customers worldwide in the Industrial, Entertainment, and Consumer Products sectors. Our high-quality products are developed by our in-house R&D team and manufactured in the USA.
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Key Responsibilities:
This is an in-office position.
Customer Support (Lead Customer Satisfaction Team Member):
Adhere to all SOPs for Customer Support.
Handle incoming and outgoing customer calls to ensure timely communication and support.
Provide shipping rates for customer inquiries and prospects to ensure the best value.
Communicate new orders to the appropriate Business Development/Account Management representative in the system.
Maintain and update customer profiles in the accounting system.
Maintain the Sample Request process, including tracking numbers and shipment dates for all customers/vendors.
Office Administration:
Adhere to all SOPs for Office Administration.
Maintain all supplies necessary to support office operations.
Handle invoice processing, including scanning to DCP.
Create SOPs for Office Administration to standardize repetitive job functions as needed.
Qualifications:
Bachelor's Degree or 4 years of work experience in Customer Service.
Strong communication and interpersonal skills.
Ability to manage time effectively and prioritize tasks in a fast-paced environment.
Detail-oriented with strong organizational skills.
Proficient in Microsoft Office.
Proficient in using Zoho CRM software or similar CRM software.
Proficient in using Sage accounting software or similar accounting software.
What We Offer:
Base Salary
Comprehensive benefits package, including health, dental, and vision insurance.
401(k) plan
Opportunities for professional development and career advancement.
A collaborative and supportive work environment.
Grignard Company, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join Grignard Company and be part of a team that is driving innovation and excellence in the chemical solutions industry!
Customer Service Representative (On-Site) - NJ
Agent Job 8 miles from Colonia
This is an On-Site role in our Piscataway, NJ location.
About Us:
Team Beans/Forever Collectibles, LLC (FOCO) is a worldwide leading manufacturer of sports and entertainment merchandise, including products ranging from collectibles and novelty items to promotional memorabilia. With all the major sports licenses at our fingertips, along with a powerful infrastructure and broad variety of products, our company is reaching new heights every day. The success of FOCO's expansion is directly related to our ability to bring fresh designs and manufacturing techniques to categories in need of innovation. We are constantly searching for dedicated and driven professionals to join and help grow our team!
Job Summary:
We are seeking an passionate sports fan and motivated Onsite Customer Service Representative to join the FOCO team and provide an unforgettable experience for all our customers. In this role, you will provide outstanding support to fans around the world, ensuring their inquiries and issues are resolved promptly and effectively. Your ability to connect with customers and represent our brand values will play a crucial role in maintaining our reputation for excellence.
Key Responsibilities:
Customer Support: Assist customers with inquiries via chat, email, and phone, addressing questions about products, orders, and policies via Zendesk and ensure tickets are answered on-time and with excellent customer service.
Problem Resolution: Handle customer complaints and issues with empathy, working to resolve them swiftly and efficiently to ensure customer satisfaction.
Product Knowledge: Maintain a strong understanding of our product line to provide accurate information and recommendations to customers.
Order Management: Process orders, returns, and exchanges in a timely manner, ensuring all transactions are accurately recorded and communicated to the customer.
Feedback Collection: Gather customer feedback to help improve our services and product offerings and communicate insights to the management team.
Team Collaboration: Work closely with other departments, such as sales and logistics, to ensure a seamless customer experience.
Brand Representation: Uphold the company's values and mission in every customer interaction, promoting a positive and professional image of the brand.
Qualifications:
2+ years of customer service experience
Experience with Zendesk and Shopify is REQUIRED.
High school diploma or equivalent
Fluency in English
Strong communication skills, both verbal and written.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Proficient in using customer service software and Microsoft Office Suite.
Passion for sports and a good understanding of our product offerings is a plus.
Must be able to pass a background check.
Flexibility to work various shifts, including weekends and holidays.
Show up for work!
Come on time and be committed to be your best.
What We Offer:
Competitive salary and benefits package.
Opportunity to work in a vibrant, sports-focused environment.
Climate Controlled office setting.
Career growth and development opportunities.
Employee discounts on our products.
A supportive team culture that values collaboration and innovation.
Tryouts are open at FOCO! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.
Customer Service Representative
Agent Job 15 miles from Colonia
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for assisting customers with all issues with their online sports betting and iCasino accounts:
Applicants must be available to work any 8 hour shift between the hours of 10am -12am any day of the week. Agents are required to work in office 3 days per week.
Responsibilities
Communicate with customers via phone, email and live chat
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms
Qualifications
At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
Sports interest and knowledge
English Spanish customer service rep
Agent Job 12 miles from Colonia
Bilingual Customer Service Representative (Part-time, Spanish-English)
📅 Schedule: Monday, Tuesday, Friday, and Saturday | 12:00 PM - 8:30 AM
Responsibilities:
Handle a high volume of client inquiries in both English and Spanish
Research and resolve customer issues efficiently
Provide accurate, valid, and complete information to customers
Multitask effectively while maintaining excellent service
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution
Assist with client reporting as needed
Required Skills:
Bilingual: Fluent in English and Spanish (both verbal and written)
Proven experience in customer support or as a customer service representative
Strong contact handling skills and active listening
Proficiency in Microsoft Outlook, Word, and Excel
Excellent communication and problem-solving skills
Ability to adapt to different personality types and customer needs
Strong multitasking, prioritization, and time management skills
Compensation:
Pay: $16.00 - $19.00 per hour
Flexible schedule
On-the-job training provided
Location:
Newark, NJ 07102 (In-person)
Must be able to reliably commute or plan to relocate before starting work
Customer Service Representative
Agent Job 15 miles from Colonia
We are looking for a Customer Account Specialist to manage and support customers who are not assigned to a sales manager, as well as assist selected customers alongside a sales manager. This role will also support the Head of Customer Service in optimizing daily processes and ensuring a seamless customer experience. The ideal candidate will be highly organized, customer-focused, and proactive in driving efficiency and satisfaction.
Key Responsibilities
Manage the end-to-end order process, from purchase order receipt to delivery and invoicing.
Serve as the primary point of contact for customers, handling inquiries, requests, and complaints.
Process and coordinate customer sample requests and shipments.
Oversee and coordinate customer complaints, working closely with Quality Assurance (QA).
Collaborate with the technical team to manage questionnaires and technical documentation.
Execute customer communication activities, including change notifications and updates.
Continuously assess and improve daily work processes to enhance efficiency and customer service.
Ensure high levels of customer satisfaction through proactive communication and problem-solving.
Monitor and follow up on customer contracts, agreements, and blanket orders.
Maintain close coordination with supply chain, warehouse, and forwarders to minimize delivery delays.
Qualifications & Experience
Business or commercial education background.
Up to 3 years of international work experience, ideally in a value-added solutions environment.
Strong analytical mindset with a proactive approach to problem-solving.
Comfortable working in an international and multicultural environment.
Experience using CRM/ERP systems.
Excellent communication and relationship-building skills.
Confidence in initiating customer interactions and maintaining professional engagement.
Customer Service Representative - Commercial Banking
Agent Job 20 miles from Colonia
A banking services company in New York City is looking to add a new Customer Services Representative to their growing team. In this role, the Customer Services Representative will be responsible for for assisting Commercial Banking teams with the handling of all service-related matters for their clients, including operations, account opening and maintenance, cash management, and loan servicing.
About the Opportunity:
Start Date: ASAP
Hours: 9am to 5pm
Responsibilities:
Establish robust partnerships and open communication with the business, operations, and internal banking teams to effectively liaise, manage workload and help provide a white glove experience for our internal and external clients
Assist in the review of daily reports, temporary overdrafts, and funds transfer requests including fee modifications and waivers
Collect documents and liaise with clients and internal teams for the account opening process and associated tasks related to KYC
Perform client call backs to authenticate and verify client requests related to client transactions, account maintenance and loan servicing
Coordinate and manage manual wire and internal transfer requests
Assist clients/internal partners via various methods of communication (e.g. online application, phone, chat, in-person, email etc.)
Effectively handle the timing of communication and response to processing requests, providing instructions, scheduled training, bank projects, voicemails and emails for both internal partners and external clients to help contribute to our high-touch brand
Perform other duties, as needed
Qualifications:
1+ year of Customer Service experience
Bachelor's Degree or transferable work experience
High School Diploma / GED
Solid problem solving and time management skills
Exceptional phone etiquette
Great interpersonal skills
Excellent communications skills (written and verbal)
Strong attention to detail
Highly organized
Desired Skills
Previous experience in a Banking setting
KYC background
Customer Service Representative
Agent Job 22 miles from Colonia
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities
Communicate with customers via phone, email and chat
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms
Qualifications
At least 1 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
Customer Service Representative
Agent Job 15 miles from Colonia
FinPro, Inc is a management consulting firm that specializes in financial institutions, with a growing suite of digital analytics products. We are a recognized thought leader in the industry, regularly helping to set national policy and introduce new, ground-breaking changes to how the industry functions. We are the go-to firm for starting new banks, and have a wholly owned broker-dealer. We are always evolving, and always looking for a better way to do something.
Our clients hire us on the expectation that we are the best, so we demand the best from everyone that works here.
Our open position is for a Customer Service Representative on our Digital team. You will be expected to learn our digital systems and basic banking concepts, and provide customer service on those digital products.
There is potential for future advancement here as we build out the Customer Service team over time. You will have the ability to potentially take on leadership of the team as it grows.
We care about personality and culture. We don't care what your education background is, whether you went to college, or what "experience" you have in your prior positions. If you have the right attitude and drive to be the best, you will be far more successful than someone with years of experience who never does more than is necessary. Own everything you do.
If you have not been scared away, then Hi, I'm Bob Musso. I would love to get to know you more so please apply if you are interested, and in your application message, tell me about yourself, and why you think this is the right fit for you.
Some quick insights:
Responsibilities
Communicate with customers via phone, email and chat
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms
Management of HubSpot customer service platform
Documentation and management of end user knowledge base
Customer Service Representative
Agent Job 20 miles from Colonia
Insight Global is looking for customer service representatives for one of our clients to sit 5 days onsite in the Bronx, NY. Job Summary: The Customer Service Representative (CSR) will be responsible for contacting students who have been accepted into our charter school program and assisting them with the onboarding process for the new school year. This role requires excellent communication skills, attention to detail, and a commitment to providing exceptional service to our students and their families. Key Responsibilities: • Contact newly accepted students and their families to welcome them to the program. • Provide detailed information about the onboarding process, including required documentation, important dates, and next steps. • Answer any questions students and families may have about the program and the school. • Assist with the completion and submission of necessary forms and paperwork. • Coordinate with other departments to ensure a smooth onboarding experience. • Maintain accurate records of all communications and interactions with students and families. • Follow up with students and families to ensure all onboarding requirements are met. • Address any concerns or issues that arise during the onboarding process in a timely and professional manner. Compensation: $17-18/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
REQUIRED SKILLS AND EXPERIENCE
• High school diploma or equivalent; associate's or bachelor's degree preferred. • Previous experience in customer service, preferably in an educational setting. • Excellent verbal and written communication skills. • Strong organizational and time management skills. • Ability to work independently and as part of a team. • Proficiency in Microsoft Office Suite and other relevant software. • Bilingual skills are a plus.
Insurance Sales Agent
Agent Job 30 miles from Colonia
Ability to sell through multiple insurance carriers
Access to sell to our millions of AAA members for preferred lead generation
Company paid incentive trips for top performers
Sales focused with a dedicated Customer Service & Policy Retention teams
Opportunity to build your book and make renewal income
What we can offer you:
A competitive base salary, plus unlimited monthly commission opportunity
3+ weeks of Paid Time Off - rollover and buyout options available
8 Paid Holidays
401(k) plan with employer match up to 7% (Traditional and Roth available)
Medical, Dental, Vision and Prescription coverage
FREE AAA membership (inclusive of product & service discounts)
FREE Life Insurance
The primary duties of the Insurance Sales Agents are:
Identify customer needs and recommend appropriate insurance products. Offering an array of personal lines, small commercial and life insurance products
Establish strong customer and community relationships to help develop additional leads and referrals
Maintain partnerships with insurance company representatives and underwriters
Minimum Qualifications:
This is an in-office position. Candidates must reside within a commutable distance from Lawrenceville, NJ.
2+ years of experience in a sales environment meeting set metrics
Experience in networking and prospecting to generate your own leads
Ability to obtain a Property and Casualty License and Life License within 60 days of hire
Ability to learn new computer programs & multi-task
ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.
Inside Sales - Skincare
Agent Job 29 miles from Colonia
Looking for Experienced Sales Professionals!
NEOVA Skincare
is a highly respected, medically acclaimed, and scientifically distinguished brand. We are experiencing extreme growth and are looking for a strong salesperson. The ideal candidate for Account Executive will be an experienced Inside salesperson confident in identifying opportunities, prospecting new businesses, and meeting with physicians, practice managers, and staff. A strong ability to prospect and follow up on all leads is essential. The ideal candidate will have strong communication skills and a positive track record of exceeding outlined goals and opening new accounts.
*This is an on-site position at our corporate office. Remote work is not available.
Responsibilities
Develop and manage relationships with customers within your territory.
Promote NEOVA to drive sales.
Drive new business through prospecting and leads.
Work with the Regional Manager to develop and implement sales strategies and achieve sales targets.
Represent the company professionally and have a high degree of knowledge about the medical aesthetics market.
Qualifications
One of the following business experiences is a must! (Medical Esthetic sales, Skincare sales, medical devices, Laser sales)
Must be comfortable prospecting new medical accounts.
Comfortable with CRM sales management software.
Demonstrate ability to achieve sales goals.
Strong communication skills and understanding of sales processes.
Experience in managing a book of business.
An Aesthetician License is preferred but not required.
Company Benefits
Competitive Salary
Potential Bonuses and sales commissions
401K
Health benefits
Apply Now!
We would love to hear from you if you're ready to take your career to the next level with NEOVA.
Customer Service Rep
Agent Job 25 miles from Colonia
CUSTOMER SERVICE REP(ASSOC DEGREE) SALARY 60-70K
MANUFACTURING EXPERIENCE PREFERRED
Growing Manufacturer needs someone to handle customer purchase order entries, following up on a large amount of emails on a daily basis, direct customer inquiries and complaints to the right contact, work with accounting to invoice customers, set up and maintain accurate records and files, and scan and file documents. Should have experience in Microsoft Office Suite/Outlook and the ability to multitask and follow through on tasks consistently. Position will require 4-6 years experience in customer service preferably with a manufacturing organization. Please email **********************
Booking Agent
Agent Job 16 miles from Colonia
Ultra Artists is a talent agency located in Morristown, New Jersey. We represent some of the top tribute and legacy acts in the country. We are seeking an individual(s) to generate work for our top tier roster of acts.
Role Description
This is a full-time hybrid role for a Booking Agent at Ultra Artists, LLC in Morristown, NJ. The Booking Agent will be responsible for representing our acts and soliciting bookings day-to-day, including prospecting, lead generation, client relationship management, and achieving booking targets. This position allows for flexibility and could be a remote work situation.
Qualifications
Excellent communication and interpersonal skills
Proven track record in representing and booking artists
Strong negotiation and problem-solving abilities
Ability to work independently and in a team
Proficiency in CRM software and MS Office
Prior experience as an agent is a plus