Accommodations Reservationist- Starting at $15.50 per hour
Agent Job 25 miles from Buffalo
JOB STATEMENT
Responsible for making reservations in a timely and efficient manner. Accountable for answering incoming calls, booking reservations, and providing accurate information to the guests. Ensure excellent communication skills when dealing with all guests, or making changes to a reservation with a guest. The guest comes first and will be treated in a fair and friendly manner.
MISSION
To ensure 100% of a Guests expectations are met before arrival.
Friendly; Accurate; Efficient; Knowledgeable
ESSENTIAL FUNCTIONS
Communication
Answer all phones in accordance with standards of proper etiquette
Be consistent in giving out information
Write any problems you experienced throughout the day and give to the supervisor so they are aware of the situation
Inform management of any guest or system related complaints or problems
Guest Service
Ensure guest comfort and satisfaction
Promptly and effectively deal with guest complaints and requests
Always be polite when dealing with a guest
Never use foul language while at work
The guest comes FIRST! Drop what you are doing to help a guest
Answer a guest question to the best of your ability. Get help if you do not know the answer
Be Knowledgeable
A paid training will be provided in which you will learn how to use Springer Miller Systems. After training is complete you will be expected to accurately and efficiently pull rates, communicate them to the guest, and book reservations for the Hotel, Cabin/RV Rentals, and Campground.
Ensure you are providing guests with the most up to date information as it relates to their current booking
Cleaning Duties
Keep reservations office clean and presentable; vacuumed and dusted
Keep the cubicles fully stocked at all times
Take out all of the garbage daily
Perform any duties requested by a Lead, Supervisor, or Manager
Be PUNCTUAL in reporting to work and be neatly dressed in APPROPRIATE UNIFORM WITH A NAME TAG. Personal hygiene is required
Reservationists are required to work shifts throughout the week (Monday-Friday) and also on the weekends (Saturday-Sunday)
JOB SPECIFICATIONS
Computer skills and knowledge (Microsoft Office Word/Excel, ability to type, etc.)
Phone etiquette
Hospitality focus
Self-confidence
Self-starter
Problem solver
Optimistic
Team Player
Detail oriented
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to sit in an office environment for long periods of time throughout the day
Requires manual and bi-manual dexterity, fine and gross motor skills, eye/hand coordination, near vision, hearing and speech
Requires occasional kneeling and bending
Requires occasional walking, reaching above shoulder, pushing and pulling
Requires occasional lifts and carries up to 40 pounds
Requires occasional carries up to 75 pounds with the assistance of a two-wheel hand truck
Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level is generally moderate.
OTHER FUNCTIONS
Any and all other duties as assigned or necessary in order to support the Accommodations Department and the park as a whole. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, staff levels, or technical developments) dictate.
HealthMarkets Insurance Agent
Agent Job In Buffalo, NY
If you're looking for an exciting opportunity where you can change people's lives and achieve financial success as an independent insurance agent, you've come to the right place. Becoming an independent insurance agent with HealthMarkets is an opportunity unlike any other. HealthMarkets offers agents the resources and support they need to grow their businesses and succeed in the industry, all while making a difference in people's lives.
And who are we? HealthMarkets is a technology-enabled health insurance agency delivering high-touch, customized health and supplemental insurance solutions to individuals, families and small businesses. Millions of Americans depend on us to help explore their insurance coverage options - and we're looking for independent insurance agents like you to help us continue that mission.
So, whether you're an experienced insurance agent looking for your next opportunity or are just starting out and looking for an opportunity to demonstrate your talents, HealthMarkets is the career move that can help change your life.
Job description
If you're an insurance agent with 4-5 years of experience, we want you. As an independent contractor licensed insurance agent with HealthMarkets, you'll be collaborating with one of the largest independent health insurance agencies in the US. You'll have the opportunity to grow a flourishing business, all while making a difference in people's lives.
Not only that, but HealthMarkets will offer you the resources you need to succeed. We'll give you access to leads, quoting tools, training resources, and more so you can focus on what you do best: selling. Contact us today and succeed on your terms with HealthMarkets.
48640-HM-0622
Customer Service Representative
Agent Job In Buffalo, NY
When it comes to baking, BakeMark has its own secret ingredient: a team of passionate talented employees. For over 100 years, BakeMark has stood for excellence in quality and service, for our customers, our stakeholders and our colleagues. We attribute our success to our colleagues and their contributions towards meeting the needs of our customers and stakeholders. We shall share our values and ways of working. We are passionate about the baking industry. We excel at creating strong partnerships within the company and with our loyal customers. We love to innovate and thrive to manufacture and deliver performing bakery products and world-class customer service.
With over 100 years of service to the baking industry, BakeMark is recognized as an industry leader and trusted partner for quality bakery ingredients, products, supplies and service. BakeMark is a manufacturer and distributor with 23 branches conveniently-located across the U.S.
At BakeMark we appreciate our employees and their families and offer a competitive pay and a full suite of benefits:
Competitive Compensation
Health, Dental, Vision & Life Insurance (Comprehensive healthcare benefits package, with many coverage options at a very low employee cost)
401K (generous retirement benefits) with a Company Match
Paid Holidays and Paid Time Off
SUMMARY:
Under direct supervision, process all incoming orders from Sales force, customers, and BAKEMARK affiliates as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Download PSP orders into NDS system after review and correction of ROE Edit List.
When necessary, manually enter orders into NDS or PSP system.
Reviews and corrects Order File Status Report. Transfers order file for routing.
Notify customers or sales reps. of customer item “outs”.
Ensures COAs, and Spec Sheets are provided to Customers as necessary.
Daily invoicing of credit memos.
Credit and Collections Answers telephone and direct calls to appropriate person.
Research customer, Sales Rep and BAKEMARK Affiliate inquiries.
Back up to Will-Call and other positions as directed by Supervisor.
Provide Sales Representative vacation relief.
Files documents as directed.
Assist Office Supervisor with back office duties as needed; such as cash handling and NDS data input.
Treat all customers both external and internal with dignity and respect.
Adhere to all company policies, procedures and safety rules as stated in the Employee Handbook and otherwise posted or communicated.
Other duties will be assigned as needed to meet company goals and objectives.
Compensation:
The starting hourly rate for this position is $20.00 per hour, with final compensation based on experience and qualifications.
BakeMark is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BakeMark via-email, the Internet or in any form and/or method without a valid written agreement in place for this position from BakeMark HR/Recruitment will be deemed the sole property of BakeMark. No fee will be paid in the event the candidate is hired by BakeMark as a result of the referral or through other means.
BakeMark is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable state and federal laws, on the basis of race, color, religion, gender, sexual orientation, marital status, national origin, ancestry, disability, medical condition, age or any other basis prohibited by law.
Customer Service Representative
Agent Job 10 miles from Buffalo
Masis Professional Group is recruiting for a Customer Service Associate on behalf of our client located in Amherst, NY. This is a direct hire opportunity offering a competitive salary and benefits package.
Essential Functions of the Customer Service Associate:
Answer incoming telephone calls, transfer calls when necessary.
Provide customer needs determination and assist customers with their orders.
Provide customer with navigating assistance with company website.
Assist lab customers with product usage and offer technical resolution via E-mail and phone.
Prepare and enter customer orders.
Coordinate literature requests when necessary.
Provide support to Technical Field Sales and Inside Sales Account Managers
by responding to product and/or literature requests.
Issue credit and rebills for the lab business when needed.
Provide customer assistance in tracking packages, locating or replacing orders.
Maintain working knowledge of all relevant ERP procedures.
Follow CRM CCH/Salesforce procedures pertaining to customer complaints.
Perform other clerical/administrative duties or assist in special projects as assigned by the Customer Service Management team.
Qualifications of the Customer Service Associate:
Previous customer service experience required. Experience in a product-
related environment preferred.
Strong communication, telephone, computer and data entry skills required
Ability to work independently, prioritize and multitask in a dynamic environment
ERP/CRM/Salesforce experience highly desired
Healthcare background a plus.
Physical Demands of the Customer Service Associate:
Must be able to sit for up to 8 hours a day, view computer monitor, and move
about effectively to fulfill the essential functions of the job.
Ability to perform filing duties, bend and lift 10-20 lbs.
Benefits Offered:
Medical, Dental, Retirement Savings, Paid Time Off, etc.
Please submit your resume if you are interested in being considered for this position.
Air Interdiction Agent - Elite Pilot Opportunities with U.S. Customs and Border Protection
Agent Job In Buffalo, NY
Air and Marine Operations (AMO), a component of U. S. Customs and Border Protection (CBP), offers skilled Pilots interested in law enforcement an opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission to protect America.
If you are looking for an exciting and rewarding career with excellent pay, exceptional federal benefits and job stability, now is the time to make your move: become an Air Interdiction Agent .
AMO is actively recruiting for these full-time security-based opportunities with a streamlined application process.
Notably, seasoned pilots and those with military training are in demand- APPLY TODAY Duty Locations Locations are offered based on operational requirements, mission requirements, and critical agency hiring needs as determined by AMO.
You must be willing to work at any duty location within the region you select to include but not limited to the following: Southeast Region: Homestead, FL and CAMB: Aguadilla, PR Southwest Region: Tucson and Yuma, AZ; San Diego, CA; El Paso, Laredo, and McAllen, TX NASOC UAS locations: Sierra Vista, AZ; San Angelo, TX Duties and Responsibilities As an Air Interdiction Agent (AIA) you will perform aviation-based law enforcement operations for the detection, prevention, interdiction, and apprehension of terrorists, terrorist weapons, and other contraband and persons from illegally entering or attacking the United States.
Typical duties include: Conducting air patrol, surveillance, and pursuit activities related to the interdiction of smuggled contraband via land vehicles, aircraft, or vessels.
Monitoring behavior patterns and activities of suspect persons, vehicles, or vessels believed to be engaged in illegal activities.
Collecting, refining, and analyzing strategic and tactical intelligence.
Supporting search and rescue and humanitarian efforts.
Salary and Benefits Begin your career as an Air Interdiction Agent (AIA) and make up to $106,000 -$127,000 per year based on your qualifications for the GS-11 grade level and possible extra compensation based on your duty location (see below) and overtime pay, up to 25% of your salary.
Your starting salary will include Special Salary Rate (SSR); Law Enforcement Availability Pay (LEAP); Recruitment Incentive; and Retention Incentive.
This career ladder position has a grade level progression of GS-11, GS-12, and GS-13.
You may be eligible for a promotion to the next higher grade level automatically (without re-applying) once you complete 52 weeks at each grade level (with supervisor approval).
Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive LEAP (amounts below include the SSR LEAP).
GS-11, 1st year annual pay - $106,588 GS-12, 2nd year annual pay - $127,754 GS-13, 3rd year annual pay - $151,817 Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 10% Retention Incentive (amounts below include the SSR LEAP 10% Retention Incentive UAS Sites: Sierra Vista, AZ; Grand Forks, ND; San Angelo, TX).
GS-11, 1st year annual pay - $115,115 GS-12, 2nd year annual pay - $137,974 GS-13, 3rd year annual pay - $164,071 Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 25% Recruitment Incentive (amounts below include the SSR LEAP 25% Recruitment Incentive CAMB location only; Aguadilla, PR).
GS-11, 1st year annual pay - $127,906 GS-12, 2nd year annual pay - $153,305 GS-13, 3rd year annual pay - $182,302 Air Interdiction Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional and ROTH 401(k) offering.
Qualifications Experience: You qualify for the GS-11 grade level if you possess one (1) year of specialized professional aviation experience performing duties such as: Flying as a Pilot-in-Command or sole manipulator in an airplane and helicopter in all environments of flight, including night, poor weather, unfavorable terrain, low altitudes, or speed.
Evaluating information rapidly and making judicious decisions promptly during in-flight operations.
Developing strategies and coordinating aircraft and ground assets.
Using information systems and databases to conduct information surveys, queries, update files and disseminate information.
Experience may include Operation of an aircraft as Captain, Pilot in Command, Aircraft Commander, First Officer, Certified Flight Instructor, Second in Command, or Co-pilot.
Hiring Minimums: Certification & Ratings: A current FAA Commercial or ATP Pilot Certification with one of the following ratings: Dual Rated: Airplane (Single-engine land or multi-engine land) with instrument rating AND Rotorcraft Helicopter with instrument rating.
Airplane Rated: Airplane (Single-engine land or multi-engine land) with instrument.
Helicopter Rated: Rotorcraft Helicopter with instrument rating.
Equivalent military rating of the above at the time of application (eligibility based on military flight experience must provide official orders, forms or logbooks showing their status as a rated military pilot).
Flight Hours: Pilot Enter on Duty minimums are 1500 flight hours; (up to 500 hours can be waived, reducing the pilot enter on duty minimums to 1000 hours.
250 Pilot-in-Command hours; 75 Instrument hours; 75 Night hours (Flight Hour Waiver available, see Required Documents); and 100 Flight hours in the last 12 months This qualification requirement is currently being waived by OPM through August 5, 2025.
FAA Class 2 medical required for assessment dated within the last 12 calendar months; FAA Class 1, FAA Class 2 or Military medical flight clearance dated within the last 12 months qualifies to start the pre-employment process for the AIA position.
Apply at 750 hours total time: Applicants applying at 750 flight hours are required to obtain at least 1,000 flight hours (depending on the number of hours approved for a waiver) at their own expense before being able to attend the 3-part flight assessment.
Applicants must still meet 250 Pilot-in-Command, 75 instrument, and 75-night hours (100 flight hours in the last 12 months.
This qualification requirement is currently being waived by OPM through August 5, 2025) UAS Flight Hours: Applicants may include UAS Predator A (MQ-1), Predator B (MQ-9) flight hours and Predator A (MQ-1), Predator B (MQ-9) or predator-based flight hours.
These hours may be credited towards satisfying the "Total flight time" 1,500 flight hour requirement only.
UAS hours do not count towards the 250 flight hours as a Pilot in Command, 75 flight hours Instrument, and 75 flight hours Night.
Flight hour logbooks will be required at the time of your Flight Assessment for verification.
Other Requirements Citizenship : You must be a U.
S.
Citizen to apply for this position.
Residency : You must have had primary U.
S.
residency (includes protectorates as declared under international law) for at least three of the last five years.
Age Requirement: Provisions of Public Laws 93-350 and 100-238 allow the imposition of a maximum age for initial appointment to a primary Law Enforcement Officer position within the Department of Homeland Security (DHS).
In accordance with DHS Management Directive 251-03, the "day before an individual's 37th birthday" is the maximum age for original appointment to a position as a primary law enforcement officer within DHS.
The age requirement is also necessary to ensure that you are able to complete the 20 years of applicable service for retirement.
NOTE: The Commissioner of CBP has approved a temporary increase in the maximum allowable age to 40 for original placement into an Air Interdiction Agent position.
Age Waiver: Creditable law enforcement officer service - Covered by Title 5 U.
S.
C.
8336(c) or Title 5 U.
S.
C.
8412(d), or creditable service covered by Title 5 U.
S.
C.
8401(36) (as a Customs and Border Protection Officer) on or after July 6, 2008, may be applied toward the maximum age requirement.
This age restriction may not apply if you are currently serving in a federal civilian (not military) law enforcement position covered by Title 5 U.
S.
C.
8336(c) or Title 5 U.
S.
C.
8412(d).
Veterans' Preference Eligibility : To ensure compliance with statutes pertaining to the appointment of preference eligible veterans as determined by the Merit Systems Protection Board in its decision Isabella v.
Dept of State, the maximum age for original appointment articulated above shall not apply to the hiring of individuals entitled to veterans' preference eligibility under 5 U.
S.
C.
3312.
You must submit proof of Veteran's Preference (DD-214 Member 4 Copy) at the time of application.
Training : This position has a training requirement.
You may be required to successfully complete the training requirement as a condition of employment.
Failure to successfully complete the required course(s) of training in accordance with CBP standards and policies will result in placement into either a former or different position, demotion, or separation as determined by management and appropriate procedures.
Travel Required: You may be expected to travel for this position based on operational needs.
How to Apply There Are Three Ways to Apply to Become an Air Interdiction Agent: Fill out the Air Interdiction Agent applicant checklist and email it to a recruiter at cbp_amo_recruitingcbp.
dhs.
gov along with a copy of your resume; OR Apply on USAJOBS ; OR Apply on Airline Apps .
Stay Updated - Opt into CBP's talent repository (highly recommended) by selecting the Contact a Recruiter button.
For Position of Interest select Air and Marine Operations, Air Interdiction Agent, then complete the pre-screening questions.
You'll receive monthly emails with information about webinars, career expos, and future opportunities with AMO and CBP.
AT&T Sales Agent
Agent Job In Buffalo, NY
Are you passionate about technology, sales, and helping others? As an AT&T Sales Agent with Legacy Forward Solutions, you'll have the opportunity to do more than just sell products-you'll build meaningful relationships that enhance our customers' lives. From the latest wireless devices and faster internet speeds to top-tier entertainment options, you'll introduce solutions that keep our customers connected. This role is a face-to-face sales environment, allowing you to connect directly with customers and make a significant impact.
What You'll Do
Engage with Customers: Understand their needs and recommend the best AT&T products and services to enhance their experience.
Assist with Upgrades and Promotions: Help customers explore new upgrades, special promotions, and tailored service plans that suit their preferences.
Stay Informed: Keep up with the latest AT&T product launches and service offerings to provide knowledgeable recommendations.
Collaborate with the Sales Team: Work closely with your team to develop strategies and maintain our reputation as a top telecommunications provider.
Provide Exceptional Service: Ensure every customer interaction is positive, solution-focused, and results in customer satisfaction.
What We're Looking For
Excellent Communicators: You listen, empathize, and connect with customers effortlessly.
Sales-Driven: Motivated by goals and excited to achieve sales success.
Tech-Savvy Enthusiasts: Stay up-to-date with the latest gadgets and services.
Team Players: Thrive in a collaborative environment and offer support to your colleagues.
Customer-Focused Professionals: Go the extra mile to ensure every customer has an excellent experience.
If you're looking for a dynamic and rewarding career in sales and customer service, we'd love to have you on our team. Apply today and start making an impact in Buffalo, NY!
Sr. Right of Way Agent (Field)
Agent Job In Buffalo, NY
Coates Field Service, Inc is seeking an experienced Sr. Right of Way of Agent for a Bulk Electric Systems project local to Buffalo, NY. The successful candidate will be experienced in acquiring linear right of way for private landowners, and able to adapt to tight deadlines in order to meet project deliverables. **No Per Diem** **Local Candidates Only**
Primary Job Duties & Responsibilities:
Obtains right of entry and survey permission from private landowners.
Negotiates and acquires property rights required for electric transmission.
Documents all communication and correspondence with landowners including in-person meetings, email, phone, and mail.
Responds to internal and external stakeholder inquiries in matters related to property rights.
Investigates, negotiates, and acquires temporary right of way areas for driveways, construction lay down areas, and other temporary construction needs.
Submits executed documents to Coates Operations office for client countersignature, payment to landowner, and recording.
Serves as legal witness as necessary for condemnation or other proceedings.
Other job duties and responsibilities as assigned.
Knowledge, Skills & Abilities:
Working knowledge of drafting and negotiating property rights documents including rights-of-way, easements, leases, purchases, and sale agreements.
Excellent written and verbal communication skills.
Strong negotiation and interpersonal skills.
Ability to utilize multiple forms of technology including: Project Databases, Microsoft Office Suite, Google Earth, etc.
Ability to plot metes and bounds descriptions of property and read a variety of maps, electronic and paper.
Ability to evaluate, interpret, and analyze engineering and right-of-way drawings
Ability to interpret and research (abstract) legal documents.
Skilled in property rights research methods, including courthouse searches for recorded documents and internet research of same.
Ability to determine valuation of crops, timber, etc. for damage settlement.
Ability to travel regularly.
Who We Are:
Coates has a 75-year history providing comprehensive land acquisition and right of way services to municipalities, utilities, energy providers, and oil and gas companies nationwide. The first firm of its kind, we are widely recognized as a leader in the land and right of way acquisition industry. A national corporation, Coates has the depth of knowledge and the agility to respond to client needs in all 50 states. Coates is headquartered in Oklahoma City, Oklahoma, with regional offices located throughout the United States. It is our mission to provide professional, high-quality, cost-efficient land acquisition and right of way services our clients need, when and where they need us.
Coates is committed to rewarding the loyalty of the national team of Coates' Employees. Coates hires the best candidates available for all positions, without regard to the individual's race, religion, or sexual preference or orientation. Coates is an Equal Opportunity Employer (EOE).
Coates offers a comprehensive and generous benefits package, including medical/dental, vision, STD/LTD, life insurance, paid time off, company paid holidays, and more!
Customer Service Representative
Agent Job In Buffalo, NY
The Customer Service Representative answers inbound calls and makes outbound calls in response to customer questions regarding RS Medical products and services. The Customer Service Representative promotes compliance, provides patient instruction, product complaint intake documentation and assessments.
Key Responsibilities
· Resolves concerns and answer questions of customers regarding services and procedures.
· Assist with placement of orders and exchanges.
· Take payment information and other pertinent information such as addresses, emails, and phone numbers.
· Provides prompt, professional, attentive, empathetic, friendly, courteous, pleasant, and helpful service to all customers, internal and external.
· Addresses product concerns and provides instructions on how to use the product.
· Keeps reference materials current and organized.
· Alerts Customer Service Management Team of any unique issues in regard to Account Managers, patients, products, etc.
· Utilizes computer system to monitor call volumes to ensure adequate phone coverage.
· Performs other related duties as assigned.
Ability to Commute
· Buffalo, NY office (Required)
Shift
· 8 hours
Requirements
Experience / Qualifications
· Six-months previous call center experience or combination of relevant telephone experience and customer service.
· Works under moderate supervision.
· Gaining or has attained full proficiency in a specific area of the job responsibility.
· Ability to use automated information systems to analyze patient accounts.
· Ability to communicate and convey information effectively.
· Effective listening skills that give full attention to what other people say, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times.
· Basic math and proficient reading comprehension skills.
· Ability to work in a team environment.
· Ability to have a quiet workspace and flexibility to work in a home office, depending on company needs.
· Organized, self-motivated, dependable, flexible and strong decision-making skills.
· Strong desire to learn and succeed.
Physical Requirements
General office environment that will include frequent or continuous periods of talking, sitting, keyboard entry, repetitive motions of the hands/wrists, reaching, grasping and handling. This position also requires occasional bending, squatting, standing, and walking. Pushing, pulling lifting and carrying of up to 10 lbs. is required on an occasional basis. Good general vision and hearing are needed.
Salary Description 19.00 - 20.00
Real Estate Showing Agent
Agent Job In Buffalo, NY
Showami is a service that licensed real estate agents use to earn money by assisting with buyer and rental showings, light inspection reports, Open Houses and other real estate tasks. We are seeking licensed real estate agents in Buffalo and surrounding areas to assist with various real estate tasks.
Requirements:
You must be a currently licensed real estate agent ( We can help you get licensed )
You must have access to the MLS
You must have experience showing homes in the Buffalo area.
You must be able to show homes using an electronic lockbox
Agents will be paid an average of $34 or more per task with the opportunity to receive a tip for a job well done. Often times there are several homes shown to a single client. You will be paid for each home shown.
You can apply for this job if you meet the above requirements.
Showami is not a real estate brokerage. Licensed agents will stay with their current brokerage. We are a service that connects agents and have been called "The Uber of Real Estate". We provide Showing Agents and Showing Assistants in New York.
To participate you must have full MLS access and the ability to schedule and show homes. In many markets that requires the ability to use an electronic lockbox. (if applicable)
If you are unlicensed, Showami can help. We have access to discount real estate licensing classes and can help refer you to brokerages in your area once licensed.
Respond to this job posting to get more information.
Reservationist
Agent Job 17 miles from Buffalo
$18-22 hourly depending on experience
INNS OF AURORA, LLC CORE VALUES:
While our employees' skill-sets vary greatly from position to position, our core set of values remain the same. As an Inns of Aurora, LLC employee, learning and exemplifying these characteristics is a key part to your success. All Inns of Aurora employees are expected to demonstrate the following characteristics as defined in the Inns of Aurora, LLC handbook:
• Courage
• Initiative
• Dependability
• Flexibility
• Integrity
• Judgment
• Respect for others
Position Purpose:
Under the direction of the Reservation Manager, the Reservationist will provide a seamless guest experience by securing accommodation, dining, Spa, and resort experience reservations with a professional and approachable demeanor.
**Weekend and Evening Availability is Required**
Responsibilities/Duties/Functions/Tasks:
Secure all resort reservations (accommodations, experiences, and dining) via phone and electronic booking channels.
using available resources to accommodate guest requests within parameters
Communicate with guests primarily via phone and e-mail, occasionally in person.
Act as a brand ambassador to curate "the perfect stay" for each and every guest
Provide back-up support for guest services staff members, as needed.
Ability to manage multiple systems simultaneously, leverage technology to increase efficiency and drive productivity
Strategically up-sell guests to maximize revenue
Provide tours to guests, if requested
Provide support for Sales Department
Maintain an approachable, knowledgeable, and accommodating attitude
Answer general inquiries and direct phone calls to their appropriate departments
Handle guest complaints with empathy and work to bring resolution to issues with little direct support from supervisor
Maintain knowledge of current area events, activities, and hours of operation
Maintain knowledge of guest policies, room rates, and availability
Other duties, as assigned
Requirements
High school degree
Comfortable working in a highly technical, multi-system driven environment
Knowledge of high-touch operations and service requirements
Ability to work independently and exercise excellent judgement
Excellent written and verbal communication skills
Proficiency in Microsoft Office programs and strong computer literacy
Ability to multi-task effectively under fast-paced working conditions
Must demonstrate a professional demeanor and possess highly developed interpersonal skills
Flexibility with hourly schedules, including weekend, holiday and evening availability
PREFERENCES
Prior experience in hotel operations/ reservations
Experience working with Stay n' Touch PMS and Synxis CRS
Specialized historical knowledge of Cayuga County
Extensive knowledge of arts, culture, viniculture, agriculture, and history of the Finger Lakes and Inn
Familiarity with IOA properties
Benefits
We are proud to offer outstanding benefits to all of our employees.
Full-time employees, those working 30 hours per week or more on average, are offered competitive medical and dental benefits, as well as generous paid time off packages.
Full-time and part-time employees are eligible to participate in our 401K program and supplementary benefits.
We are proud to offer all of our employees a highly competitive employee discount at all of our lodging and dining properties.
Customer Service working with Graphics and Artwork
Agent Job In Buffalo, NY
Who Are We? Imperial Textile is a leader in the sales and distribution of uniforms and linens. Established in 1998, the company has evolved into an e-commerce business that manufactures, sells and distributes products from our headquarters in Buffalo, NY as well as from warehouses across the United States. We service both the hospitality and institutional industries around the world and have a dedicated division to supply the promotional product industry. Throughout our years of growth and change, we have kept true to our dedication to quality and service for both our customers and our employees.
Job Description
Open Role:
An exciting opportunity has arisen for
Customer Service working w/Graphics and Artwork
which entails:
*Assist B2B customers via phone and email while building long term business relationships
*Resolve artwork issues
*Enter, verify, and process orders
*Assure orders ship on time and deadlines are met
Qualifications
The Candidate:
The successful candidate will have:
*Previous customer service experience in office setting
*Experience with Adobe Illustrator and Photoshop
*Experience with Vector artwork
*Strong attention to detail is required
*The ability to work in fast-paced, deadline-oriented environment is necessary
*Sales experience that can assist in building customer relationships is a plus
Additional Information
What Can We Offer You?
At Imperial Textile we offer competitive wages and a robust benefits package. We offer an environment where personal growth is encouraged. In addition, we offer a relaxed office setting, flexible scheduling to fit your lifestyle, and an awesome team of co-workers.
If you are interested in playing a key role for one of the most highly regarded companies in our industry, this is the business for you!
Imperial Textile is an Equal Opportunity Employer. All information will be kept confidential according to EEO guidelines.
Imperial Textile is a HUBZone-qualified business. Residents of HUBZone designated areas are encouraged to apply.
Customer Solutions Representative
Agent Job In Buffalo, NY
As a Customer Solutions Representative, your job is to help the sales group and sales team by managing customer activities and programs. The goal is to make customers happy and grow their accounts.
What You Need to Do:
-Help the sales team by processing quotes requests, checking incoming orders for accuracy (e.g., pricing, meeting minimum order requirements, shipping instructions, terms and conditions, etc.), entering orders, acknowledging them, telling customers about changes to their orders, and working with other parts of the business to get orders processed quickly and keep track of them.
-Help follow up on sales leads with both new and old customers.
-Take calls and emails from customers and answer them.
-As needed, troubleshoot, study, solve, and bring problems to the attention of the sales team.
-Look into what customers are saying and help the sales team figure it out.
-Find ways to improve sales methods and accuracy and make those changes.
Required Skills;
Simple:
A high school diploma
2 or more years of work with Microsoft Office
2 or more years of work in customer service
English read, write, and speak well
Associate's degree in a business or technical field is preferred.
Being used to working in a manufacturing setting
It's best if you have some general knowledge of ISO Compliance, ITAR, etc.
2 or more years of work with a CRM program like Salesforce
Associate's degree in a business or technical field is preferred.
2 or more years of work with a CRM program like Salesforce
Being used to working in a manufacturing setting
It's best if you have some general knowledge of ISO Compliance, ITAR, etc.
Equal Employment Opportunity is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
Call Center Agent - 1178594
Agent Job In Buffalo, NY
Are you looking to join a team of passionate professionals who deliver high-quality service?
Do you have a talent for building positive relationships with others?
Can customers hear you smile through the phone?
If you answered yes to any of these questions, we'd like to introduce you to an exciting new opportunity that could be the perfect opportunity for you!
About The Opportunity
Our client is seeking warm and welcoming individuals to help deliver high-quality customer service. Successful Call Center Agent candidates will help create an outstanding customer experience and will attend to a high volume of inbound calls. Candidates should have exceptional customer service and communication skills and should be able to independently troubleshoot and resolve customer concerns in a timely manner.
Day-To-Day Responsibilities:
Efficiently answer inbound customer calls and route to appropriate personnel as required.
Employ exceptional customer service skills and phone etiquette to meet and exceed standards.
Provide accurate service updates to clients and serve as a liaison between field personnel and customers.
Employ effective communication and conflict resolution skills to address and resolve a variety of customer concerns, complaints, and inquiries via chat, telephone, and email.
Utilize effective problem-solving skills to resolve concerns in a timely manner and conduct additional research as required.
Accurately update account information to maintain accurate customer records.
Provide support with dispatching as required and maintain a working knowledge of company products, services, and promotions at all times.
Perform other duties as assigned.
Desired Skills:
Driven to meet and exceed productivity goals and objectives
Proven ability to meet and exceed call center metrics and objectives
Outstanding ability to build positive and trusting relationships with others
Results-driven approach to success with a strong emphasis on efficiency
Exceptional customer service skills with a robust knowledge of phone etiquette
Strong verbal communication skills with the ability to courteously address concerns
Benefits:
Competitive pay structure with incentive opportunities
Medical, dental, and vision insurance
World-Class training and career development opportunities
Requirements:
High School Diploma or equivalent required
Minimum of one (1) year of experience in a customer service environment
Proficiency operating general computer applications and systems
About Lehman Consulting and Recruiting
Lehman Consulting and Recruiting has years of experience matching candidates with their perfect positions! At LCR, we understand just how competitive today's job market is and have a proven track record of helping candidates turn their passions into a reality. Let us help you find your perfect match today!
LCR is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
General Interest
Agent Job In Buffalo, NY
Welcome to Foundry, a cryptocurrency pioneer dedicated to advancing decentralized infrastructure. At Foundry, we're not waiting for a decentralized financial future - we're building it now. By empowering institutions with the tools they need to mine and stake digital assets, we're thoughtfully driving the industry forward with our team at the center of it all.
If you thrive on innovation, are inspired by the potential of blockchain technology and are passionate about being part of transformative global changes, then we'd love to connect. At Foundry, your skills will find purpose as you contribute to shaping the architecture of a more equitable and interconnected world through blockchain technology. Come be a vital member of the Foundry team, where your contributions will help empower a decentralized future.
Love Crypto but you don't currently see a position that is the right fit? Apply Here!
We are always looking for motivated and passionate individuals to join the team at Foundry, a subsidiary of the blockchain industry's most prolific and active investor, Digital Currency Group. If you have a passion for Crypto, but don't see a position that is a fit for you at this time, please submit your application here so we can consider you for future positions as we continue to grow.
At Foundry, we are working toward a common goal of empowering a decentralized infrastructure. Our team is passionate about the future of finance and is looking for other like-minded individuals who share in this vision. While we are inclusive and diverse in workforce and style, we all agree that digital assets will change the world.
ENVIRONMENT:
Foundry takes pride in an environment which prioritizes our people. We insist that our people first culture builds the framework for all business operations.
Employees have ample opportunities to voice thoughts, opinions, and ideas through weekly companywide meetings, monthly townhalls, and team outings and events.
We emphasize the importance of each individual through engagement, teamwork, inclusion, and diversity efforts.
Foundry is an Equal Opportunity Employer and embraces diversity. We do not tolerate discrimination or harassment based on race, color, religion, marital status, gender (including pregnancy, childbirth or related medical conditions), gender identity, sexual orientation, parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other non-merit-based factors protected under federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.
ABOUT FOUNDRY:
At Foundry, we are working toward a common goal of empowering a decentralized infrastructure. Our team is passionate about the future of finance and is looking for other like-minded individuals who share in this vision. While we are inclusive and diverse in workforce and style, we all agree that digital assets will change the world.
Foundry was created to meet the institutional demand for better capital access, efficiency, and transparency in the digital currency mining and staking industry.
As a Digital Currency Group company, Foundry taps unparalleled institutional expertise, capital, and market intelligence to provide North American bitcoin miners and global manufacturers with the resources to build, maintain, and secure decentralized networks.
Disclaimer
The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
* Part-Time* Airport Agent - Ramp
Agent Job In Buffalo, NY
Come and work for Envoy Air, an American Airlines Group Company, at BUF and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service.
We are hiring immediately, with no experience required
Pay rate - $16.01/HR
Responsibilities
What's in it for you?
Travel for free with your family and friends on flights across the American Airlines global network
Comprehensive benefits package which includes health, dental, prescription, and vision coverage so you stay healthy
401(k) program upon hire (depending on the workgroup, employer contributions to your 401(k) are available after one year) which allows you to start saving for your future
In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level
Both full-time and part-time positions available
Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever
Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert
What you will be doing!
Load, unload and sort freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals
No need for a gym membership as you will be getting your workout in by lifting luggage throughout your shift
Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination
Tired of being stuck inside all day? As a Ramp Agent, you will enjoy the fresh air while working outside in all weather conditions
This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!
Qualifications
Requirements:
Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds
Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license; some license restrictions may prohibit a candidate from being considered for this role
18 years or older
High school diploma, GED, or international equivalent
Ability to pass a pre-employment drug screen and background check
Authorized to work in U.S. without sponsorship
Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.
#EnvoyOversight
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Customer Service Representative
Agent Job In Buffalo, NY
FIND YOUR FUTURE We're excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits and a culture that fosters growth, innovation and collaboration. This is a great opportunity to join Independent Health and our family of companies! We are hiring full-time customer service representatives to start on June 2, 2025.
Training: Approximately 10 weeks of on-site paid training Monday-Friday, 8am - 4:30pm (250 Essjay Rd, Williamsville, NY) .
Schedule: Associates will be assigned a regular shift between the hours of 8am and 8pm (shift preference discussed after the conclusion of training). It will be necessary, given business needs, to work occasional overtime which may include holidays and weekends.
Pay rate: $19/hr.
Benefits: As a full-time associate, you are eligible to receive benefits; Medical, Dental, Vision, 401K, and paid time off (PTO), including company paid holidays.
The Customer Service Representative position offers an opportunity to begin a career at Independent Health. All new employees who successfully complete training will be eligible to work a hybrid schedule - from home and from the office depending on business needs.
There is proven career growth showing that over 60% of CSRs are promoted to other roles within the department and our family of companies.
Overview
The Customer Service Representative (CSR) is responsible for displaying confidence, passion for service, and practicing empathetic listening while connecting to Independent Health members. The CSR actively listens, assesses needs and utilizes system tools and resources to address and resolve inquiries. In addition, the CSR makes appropriate process or regulatory determinations and follows escalation procedures when deemed appropriate. The CSR is called on to research complex issues pertaining to benefits, claims, plans, and eligibility across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the member.
Qualifications
* High school diploma or GED required.
* Prior experience and success working in a customer service focused environment required.
* Previous experience working in a call center preferred.
* Knowledge of CPT codes, ICD-9 coding, and medical terminology preferred.
* Excellent written and verbal communication skills. Ability to communicate with internal and external customers effectively and efficiently. Must be able to work collaboratively.
* Ability to think critically and listen with intent to understand.
* Ability to adapt behavior based on constructive feedback to improve job performance.
* Proficient in problem solving and ability to prioritize accordingly.
* Microsoft Office experience required with the ability to talk and type simultaneously. Must demonstrate proficiency in balancing keyboard accuracy with speed, the ability to correctly transmit data, and the ability to work efficiently while producing excellent customer service experiences.
* Strong organizational and time management skills.
* Ability to assume responsibility and maintain confidentiality. Strong sense of accountability is required.
* Flexibility to work additional hours as required by department. Flexibility in shift assignment required. Must have availability to work a shift between 8:00 a.m. and 8:00 p.m. during normal business hours. Weekend shifts and holidays may occasionally be required.
* Ability and willingness to meet with customers face to face at alternate locations when business needs require.
* Proven examples of displaying the IH values: Passionate, Caring, Respectful, Trustworthy, Collaborative and Accountable.
Essential Accountabilities
Service Customers
* Provide excellent customer service when responding to customers and de-escalate customers as needed.
* Relay accurate and up-to-date information on policies and procedures and communicate a successful resolution to inquiries.
* Document all calls accurately and timely.
* Escalate issues to the appropriate resources as outlined in policy and procedure guides.
* Meet or exceed all quality, productivity, accuracy, and call identification goals as stated in the most current departmental policy.
Maintain Core Knowledge
* Maintain technical knowledge regarding Independent Health's contracts and benefits and working knowledge of policies, procedures, and updates daily.
* Attend required training sessions as needed (including remote and onsite learning).
* Provide accurate and up-to-date information to all customers by documenting all pertinent information into appropriate systems to meet regulatory agency standards.
Technology Requirements
* Utilize multiple systems and tools to obtain needed information related, but not limited to:
* Claims.
* Enrollment.
* Authorizations.
* Finance.
* Accounts Receivable.
* Reference Screens.
* Providers.
* Ability to determine claim status and whether claim is adjudicated properly. Must have knowledge and ability to make claim adjustments using established criteria.
Immigration or work visa sponsorship will not be provided for this position
Hiring Compensation Range: $19.00 hourly
Compensation may vary based on factors including but not limited to skills, education, location and experience.
In addition to base compensation, associates may be eligible for a scorecard incentive, full range of benefits and generous paid time off. The base salary range is subject to change and may be modified in the future.
As an Equal Opportunity / Affirmative Action Employer, Independent Health and its affiliates will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship and immigration status, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. Click here for additional EEO/AAP or Reasonable Accommodation information.
Current Associates must apply internally via the Job Hub app.
Geek Squad Agent (Retail Store)
Agent Job In Buffalo, NY
As a Geek Squad Agent, you'll be the first point of contact for people seeking technology support, knowledge and solutions. We'll provide the training and resources you need to ask the right questions, listen carefully, take detailed notes and partner with other agents as needed to help customers who visit our stores. Working together, we'll create a supportive, positive environment for anyone who is facing tech challenges or wants to get more out of their devices.
What you'll do
Provide positive, timely service to customers during the check-in and checkout process
Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
Help set up and repair technology devices for customers
Monitor service queues and provide accurate status updates to customers
Clearly communicate and partner with fellow agents
Basic qualifications
3 months of experience in working in retail or customer service
Passion for technology and desire to solve problems
Must be able to adapt and learn new skills in a fast-paced industry
Ability to work a flexible schedule, including holidays, nights and weekends
What's in it for you
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
Competitive pay
Generous employee discount
Financial savings and retirement resources
Support for your physical and mental well-being
About us
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Pricing Integrity Agent
Agent Job 12 miles from Buffalo
Workplace Type: On-site
Zip Code: 14127
Standard Hours: 10-15
Compensation Range: $15.00 - $18.00
The retail industry continues to see unprecedented dynamics associated with the pivot to a true omni-channel shopping experience. Informed retailers are succeeding, and RD Holdings companies (Intrics & RetailData) are providing the consultation and critical data services to define, monitor and react to their ever-changing customer preferences and competitor advances. Every day retailers are making million-dollar decisions based on the insights we are providing. Combined, the companies have a 30+ year track-record providing retail data and intelligent solutions for virtually every major North American retailer.
Description:
The pricing intelligence pioneer, RetailData is hiring immediately in your area! Are you retired, want extra income, have extra time on your hands and want to stay active? Retirees are welcome and encouraged to apply! We have part-time, flexible work schedules available now!
What does RetailData Offer You?
A comprehensive initial training program to ensure you fully understand the expectations of the position.
Competitive productivity-based compensation that has a guaranteed minimum with unlimited upside as you increase your aptitude and proficiency in completing projects for the company.
Advanced notice of work schedule.
$400 referral bonus program.
As a part-time team member, you are offered identity theft protection, pet insurance, and 401k with match after 6 months and 750 hours worked.
Employee stock purchase after 1 year of service.
Independent, flexible work schedules that enable a healthy work-life balance.
Travel opportunities, locally and out of state.
Extra hours available in many areas.
Paid drive time and mileage reimbursement.
Opportunities for employee learning and development.
Come work for an essential business! We put an emphasis on A.R.T = Accountability, Respect, Trust!
What Does RetailData Require?
High school diploma, or equivalent.
Valid driver's license, clean driving record, reliable transportation, and valid automobile insurance.
Smartphone with ability to download company pricing app and collect work assignments.
Reliability to start and finish assignments on time with the detail needed to satisfy the project criteria.
Ability to stand throughout the work shift and lift up to 40 pounds intermittently.
Willingness to work in cold temperatures associated with grocery store refrigerator and freezer cases as some projects required collection of items in these store aisles.
Equal Employment Opportunity Statement: RetailData is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, sex, age, disability, marital status, or sexual orientation.
Equal Employment Opportunity Statement: RetailData is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, sex, age, disability, marital status, or sexual orientation
Customer Service Representative
Agent Job In Buffalo, NY
FIND YOUR FUTURE
We're excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits and a culture that fosters growth, innovation and collaboration.
This is a great opportunity to join Independent Health and our family of companies! We are hiring full-time customer service representatives to start on June 2, 2025.
Training: Approximately 10 weeks of on-site paid training Monday-Friday, 8am - 4:30pm (250 Essjay Rd, Williamsville, NY) .
Schedule: Associates will be assigned a regular shift between the hours of 8am and 8pm (shift preference discussed after the conclusion of training). It will be necessary, given business needs, to work occasional overtime which may include holidays and weekends.
Pay rate: $19/hr.
Benefits: As a full-time associate, you are eligible to receive benefits; Medical, Dental, Vision, 401K, and paid time off (PTO), including company paid holidays.
The Customer Service Representative position offers an opportunity to begin a career at Independent Health. All new employees who successfully complete training will be eligible to work a hybrid schedule - from home and from the office depending on business needs.
There is proven career growth showing that over 60% of CSRs are promoted to other roles within the department and our family of companies.
Overview
The Customer Service Representative (CSR) is responsible for displaying confidence, passion for service, and practicing empathetic listening while connecting to Independent Health members. The CSR actively listens, assesses needs and utilizes system tools and resources to address and resolve inquiries. In addition, the CSR makes appropriate process or regulatory determinations and follows escalation procedures when deemed appropriate. The CSR is called on to research complex issues pertaining to benefits, claims, plans, and eligibility across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the member.
Qualifications
High school diploma or GED required.
Prior experience and success working in a customer service focused environment required.
Previous experience working in a call center preferred.
Knowledge of CPT codes, ICD-9 coding, and medical terminology preferred.
Excellent written and verbal communication skills. Ability to communicate with internal and external customers effectively and efficiently. Must be able to work collaboratively.
Ability to think critically and listen with intent to understand.
Ability to adapt behavior based on constructive feedback to improve job performance.
Proficient in problem solving and ability to prioritize accordingly.
Microsoft Office experience required with the ability to talk and type simultaneously. Must demonstrate proficiency in balancing keyboard accuracy with speed, the ability to correctly transmit data, and the ability to work efficiently while producing excellent customer service experiences.
Strong organizational and time management skills.
Ability to assume responsibility and maintain confidentiality. Strong sense of accountability is required.
Flexibility to work additional hours as required by department. Flexibility in shift assignment required. Must have availability to work a shift between 8:00 a.m. and 8:00 p.m. during normal business hours. Weekend shifts and holidays may occasionally be required.
Ability and willingness to meet with customers face to face at alternate locations when business needs require.
Proven examples of displaying the IH values: Passionate, Caring, Respectful, Trustworthy, Collaborative and Accountable.
Essential Accountabilities
Service Customers
Provide excellent customer service when responding to customers and de-escalate customers as needed.
Relay accurate and up-to-date information on policies and procedures and communicate a successful resolution to inquiries.
Document all calls accurately and timely.
Escalate issues to the appropriate resources as outlined in policy and procedure guides.
Meet or exceed all quality, productivity, accuracy, and call identification goals as stated in the most current departmental policy.
Maintain Core Knowledge
Maintain technical knowledge regarding Independent Health's contracts and benefits and working knowledge of policies, procedures, and updates daily.
Attend required training sessions as needed (including remote and onsite learning).
Provide accurate and up-to-date information to all customers by documenting all pertinent information into appropriate systems to meet regulatory agency standards.
Technology Requirements
Utilize multiple systems and tools to obtain needed information related, but not limited to:
Claims.
Enrollment.
Authorizations.
Finance.
Accounts Receivable.
Reference Screens.
Providers.
Ability to determine claim status and whether claim is adjudicated properly. Must have knowledge and ability to make claim adjustments using established criteria.
Immigration or work visa sponsorship will not be provided for this position
Hiring Compensation Range: $19.00 hourly
Compensation may vary based on factors including but not limited to skills, education, location and experience.
In addition to base compensation, associates may be eligible for a scorecard incentive, full range of benefits and generous paid time off. The base salary range is subject to change and may be modified in the future.
As an Equal Opportunity / Affirmative Action Employer, Independent Health and its affiliates will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship and immigration status, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.
Click here
for additional EEO/AAP
or Reasonable Accommodation
information.
Current Associates must apply internally via the Job Hub app.
Collection Agent
Agent Job In Buffalo, NY
Mandarich Law Group is currently recruiting Collectors for our BUFFALO (Williamsville), NY office ASAP! This is a great opportunity to earn significant monthly bonuses. Company inventory has more than dpubled in the past several months.
START NOW, IMMEDIATE BONUS OPPORTUNITY. TAKE ADVANTAGE WITH REDUCED GOALS IN FIRST FOUR MONTHS!!!!
Multiple shifts available between 8am -6pm, Monday thru Friday. In-Office. 8:00AM to 4:30PM - 9:30AM to 6:00PM
What You'll Do:
Handle up to 100 inbound calls while contacting consumers and attorney offices to negotiate delinquent and/or charged off accounts on behalf of our clients.
Calculate acceptable settlement amounts according to guidelines set by our clients and Management team.
Effectively manage an open queue of accounts to consistently hit your monthly collection goal.
What You Need:
Excellent verbal communication skills
Multitasking and time management skills to work through the account queue and inbound call volume.
Previous customer service work preferred.
What You'll Enjoy:
Competitive Base Salary
Graduated bonus system to allow new employees immediate bonus opportunity and potential to earn significant bonuses
Medical and Dental Coverage; 401K plan with company match
PTO
Paid Holidays
Paid Parental Leave
Employee Referral Program
Weekly gestures of employee appreciation (Office breakfast, lunch, etc.)
"We are an Equal Opportunity Employer. Nothing in this job posting or description should be construed as an offer of guarantee of employment". As an equal opportunity employer, Mandarich Law Group LLP, will give your application full consideration without regard to your race, color, marital status, sex, sexual orientation, gender identity, transgender status, age, disability, national origin, ancestry, veteran status, religion, status with request to public assistance, or any other protected characteristic or status under applicable law.
Rate: $18.00 to $20.00 plus monthly bonus