Agent Jobs in Albuquerque, NM

Our values start with our people, join a team that values you! We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals. ESSENTIAL FUNCTIONS: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs. Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying "hello" throughout the Store as well as saying "thank you" with every register transaction. Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed. Represents and supports the Company brand at all times. Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas. Maintains a professional appearance and adheres to the Company's dress code at all times. Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies to help maintain merchandise, customer and Team areas. Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards. Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers. Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards. As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise. Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals. Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders. Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner. Ability to perform basic mathematical calculations commonly used in retail environments. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 pounds. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds. SUPERVISORY RESPONSIBILITIES: None DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.RequiredPreferredJob Industries Retail

Salary: $21.0 - $28.0/hour Experience: 1 Year(s) Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member (Bilingual Spanish). We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Responsibilities Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. Maintain a strong work ethic with a total commitment to success each and every day. As an Agent Team Member, you will receive... Hourly pay (based on insurance licenses and experience) plus performance based bonuses Paid time off (vacation and personal/sick days) Valuable experience Growth potential/Opportunity for advancement within my office Requirements Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Bilingual - Spanish required Property & Casualty license and/or Life/Health license Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. PM24 PI86a750***********9-36957086

Why not have it all? Become a State Farm Agent! Join the nation's leading auto and home insurance company as a State Farm Agent. Among the career benefits is the ability to experience personal success running your own agency in your own community. State Farm, ranked in the top 50 on the Fortune 500 list of companies, is seeking individuals with an entrepreneurial spirit. Select a location from options across the country. Full Benefits from the first day, 6.5 months paid training and signing bonus! Among the industry's most attractive incentive & rewards programs. A work environment that allows you control over your time. Opportunity to represent a full range of insurance & financial services products. National marketing & advertising support. One of the highest retention rates of agents in the industry. No Franchise fee required and no loans to pay back. Being a State Farm agent gives you a unique opportunity to develop yourself, your business, and make a positive impact in your community. State Farm is committed to placing customer needs first, operating fairly and doing the right thing. Take a look and ask yourself if representing State Farm as an independent contractor agent might be the right opportunity for you. Click “Easy Apply” above to contact a recruiter. We look for people who: Want to make a positive difference in people's lives and in their community Want a career that is both personally and financially rewarding Have key entrepreneurial traits including leadership skills, the desire to manage their own time and personal financial success Seeking Candidates with: Proven ethical behavior The desire to network and build relationships that will obtain new customers, and retain existing customers Ability to organize, operate and assume the risk of running a business with a focus on marketing and customer service Demonstrated success driving business results (not limited to insurance or financial services) Strong track record of professional success; ideally in external sales, business ownership or management roles A strong positive presence in the local community Financial ability to begin and sustain a business Here are additional benefits of becoming a State Farm agent: Unlimited income potential Ability to make a positive impact on your community Ability to offer a wide range of insurance, financial services and banking products to meet customer needs An opportunity that allows you to maintain your own schedule Ability to select, lead and develop your own team Worldwide travel opportunities National marketing and advertising support and top of the line CRM, website & 24/7 customer support included Signing bonuses and paid training program with State Farm benefits during training period & after Hands-on field development training experience with an established agent and continued support State Farm is an equal opportunity employer

Benefits: Group Health, Dental, Vision, and Life Insurance for employee and dependents, with company currently contributing 100% towards base HMO or PPO coverage, with additional options available for expanded coverage and dependent care. Health Savings Account, Short-Term and Long-Term disability options Paid time off, accrued paid sick days and time off to devote to your favourite charity Paid Holidays, including the day after Thanksgiving 401K retirement program with company contribution matching Job description - Personal Lines Insurance Specialist Inszone Insurance Services is an independent insurance agency with multiple locations in 18 states. Our firm specializes in customized insurance products for businesses and individuals. Over the last three years, Inszone has ascended Insurance Journal's Top 100 Property & Casualty Agencies, reaching the Top 40 in its most recent rankings. We have direct appointments with all the major insurance markets. We pride ourselves in exceeding our client's expectations, every time. If you're looking for a great work environment with advancement opportunities Inszone may be the place for you. Why work for Inszone Insurance? Our mission is to foster the ongoing development of career-oriented professionals providing the tools and resources necessary for growth. Fully supported career-driven professionals get to leverage their experience and insights, learning on the job and advancing in their career, while contributing to company growth. We are proud to have a culture of professionalism and teamwork, that allows you to learn, grow, and more importantly enjoy what you do, while cultivating profitability, productivity, professionalism, and longevity. Location: Onsite Qualifications: Insurance Experience- Active Property & Casualty License required. 5+ years of experience preferred. Multi-tasking - Ability to successfully manage different projects and tasks in a fast-paced environment. Communication - The ability to speak and write in a clear and calm manner, ensuring customer satisfaction above all. Organization - Ability to plan and operate in a well-organized manner. Team Oriented - Ability to work as a part of a team, as well as maintain a positive attitude and good energy in the workplace. Responsibilities: Follow up with prospects - WE PROVIDE LEADS! Protect the best interests of both our clients and insurance company partners Quote and sell policies! Compensation: Base salary; commission Job Type: Full-time Weekly day range: Monday to Friday Work setting: In-person Office Experience: Insurance sales: 1 year (Required) License/Certification: Insurance Producer License (Required) Ability to Commute: Albuquerque, NM (Required) Work Location: In person

Customer Service Representative Terms: Full-time Pay: $18/hr Join Team Alorica At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! But that's not all...we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work. Job Summary As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues. Responsibilities Assist customers with issues and concerns they are experiencing during the use of the product and/or service Document call-related information for auditing and reporting purposes Maintain and update customer information as necessary Upsell current customers on new or enhanced services Qualifications High school diploma or GED Customer service experience is a plus Strong computer navigational skills Familiarity with Microsoft Office applications (Word, Excel) Excellent oral and written communication skills Exceptional listening/comprehension skills Professional and courteous Customer oriented Work Environment Regular work performed in a climate-controlled, call-center environment Ongoing usage of phone and computer systems Physical Demands Constant sedentary work Benefits Health, dental, and vision coverage/HSA PTO Paid holidays and sick time Optional daily pay or weekly pay 401K retirement plan Leadership programs Paid training and tuition reimbursement Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies Employee assistance program Additional voluntary benefits Next Steps Place an application Complete your online assessment Our team will review your application If selected to move forward, our team will follow up directly DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Air and Marine Operations (AMO), a component of U. S. Customs and Border Protection (CBP), offers skilled Pilots interested in law enforcement an opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission to protect America. If you are looking for an exciting and rewarding career with excellent pay, exceptional federal benefits and job stability, now is the time to make your move: become an Air Interdiction Agent . AMO is actively recruiting for these full-time security-based opportunities with a streamlined application process. Notably, seasoned pilots and those with military training are in demand- APPLY TODAY Duty Locations Locations are offered based on operational requirements, mission requirements, and critical agency hiring needs as determined by AMO. You must be willing to work at any duty location within the region you select to include but not limited to the following: Southeast Region: Homestead, FL and CAMB: Aguadilla, PR Southwest Region: Tucson and Yuma, AZ; San Diego, CA; El Paso, Laredo, and McAllen, TX NASOC UAS locations: Sierra Vista, AZ; San Angelo, TX Duties and Responsibilities As an Air Interdiction Agent (AIA) you will perform aviation-based law enforcement operations for the detection, prevention, interdiction, and apprehension of terrorists, terrorist weapons, and other contraband and persons from illegally entering or attacking the United States. Typical duties include: Conducting air patrol, surveillance, and pursuit activities related to the interdiction of smuggled contraband via land vehicles, aircraft, or vessels. Monitoring behavior patterns and activities of suspect persons, vehicles, or vessels believed to be engaged in illegal activities. Collecting, refining, and analyzing strategic and tactical intelligence. Supporting search and rescue and humanitarian efforts. Salary and Benefits Begin your career as an Air Interdiction Agent (AIA) and make up to $106,000 -$127,000 per year based on your qualifications for the GS-11 grade level and possible extra compensation based on your duty location (see below) and overtime pay, up to 25% of your salary. Your starting salary will include Special Salary Rate (SSR); Law Enforcement Availability Pay (LEAP); Recruitment Incentive; and Retention Incentive. This career ladder position has a grade level progression of GS-11, GS-12, and GS-13. You may be eligible for a promotion to the next higher grade level automatically (without re-applying) once you complete 52 weeks at each grade level (with supervisor approval). Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive LEAP (amounts below include the SSR LEAP). GS-11, 1st year annual pay - $106,588 GS-12, 2nd year annual pay - $127,754 GS-13, 3rd year annual pay - $151,817 Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 10% Retention Incentive (amounts below include the SSR LEAP 10% Retention Incentive UAS Sites: Sierra Vista, AZ; Grand Forks, ND; San Angelo, TX). GS-11, 1st year annual pay - $115,115 GS-12, 2nd year annual pay - $137,974 GS-13, 3rd year annual pay - $164,071 Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 25% Recruitment Incentive (amounts below include the SSR LEAP 25% Recruitment Incentive CAMB location only; Aguadilla, PR). GS-11, 1st year annual pay - $127,906 GS-12, 2nd year annual pay - $153,305 GS-13, 3rd year annual pay - $182,302 Air Interdiction Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional and ROTH 401(k) offering. Qualifications Experience: You qualify for the GS-11 grade level if you possess one (1) year of specialized professional aviation experience performing duties such as: Flying as a Pilot-in-Command or sole manipulator in an airplane and helicopter in all environments of flight, including night, poor weather, unfavorable terrain, low altitudes, or speed. Evaluating information rapidly and making judicious decisions promptly during in-flight operations. Developing strategies and coordinating aircraft and ground assets. Using information systems and databases to conduct information surveys, queries, update files and disseminate information. Experience may include Operation of an aircraft as Captain, Pilot in Command, Aircraft Commander, First Officer, Certified Flight Instructor, Second in Command, or Co-pilot. Hiring Minimums: Certification & Ratings: A current FAA Commercial or ATP Pilot Certification with one of the following ratings: Dual Rated: Airplane (Single-engine land or multi-engine land) with instrument rating AND Rotorcraft Helicopter with instrument rating. Airplane Rated: Airplane (Single-engine land or multi-engine land) with instrument. Helicopter Rated: Rotorcraft Helicopter with instrument rating. Equivalent military rating of the above at the time of application (eligibility based on military flight experience must provide official orders, forms or logbooks showing their status as a rated military pilot). Flight Hours: Pilot Enter on Duty minimums are 1500 flight hours; (up to 500 hours can be waived, reducing the pilot enter on duty minimums to 1000 hours. 250 Pilot-in-Command hours; 75 Instrument hours; 75 Night hours (Flight Hour Waiver available, see Required Documents); and 100 Flight hours in the last 12 months This qualification requirement is currently being waived by OPM through August 5, 2025. FAA Class 2 medical required for assessment dated within the last 12 calendar months; FAA Class 1, FAA Class 2 or Military medical flight clearance dated within the last 12 months qualifies to start the pre-employment process for the AIA position. Apply at 750 hours total time: Applicants applying at 750 flight hours are required to obtain at least 1,000 flight hours (depending on the number of hours approved for a waiver) at their own expense before being able to attend the 3-part flight assessment. Applicants must still meet 250 Pilot-in-Command, 75 instrument, and 75-night hours (100 flight hours in the last 12 months. This qualification requirement is currently being waived by OPM through August 5, 2025) UAS Flight Hours: Applicants may include UAS Predator A (MQ-1), Predator B (MQ-9) flight hours and Predator A (MQ-1), Predator B (MQ-9) or predator-based flight hours. These hours may be credited towards satisfying the "Total flight time" 1,500 flight hour requirement only. UAS hours do not count towards the 250 flight hours as a Pilot in Command, 75 flight hours Instrument, and 75 flight hours Night. Flight hour logbooks will be required at the time of your Flight Assessment for verification. Other Requirements Citizenship : You must be a U. S. Citizen to apply for this position. Residency : You must have had primary U. S. residency (includes protectorates as declared under international law) for at least three of the last five years. Age Requirement: Provisions of Public Laws 93-350 and 100-238 allow the imposition of a maximum age for initial appointment to a primary Law Enforcement Officer position within the Department of Homeland Security (DHS). In accordance with DHS Management Directive 251-03, the "day before an individual's 37th birthday" is the maximum age for original appointment to a position as a primary law enforcement officer within DHS. The age requirement is also necessary to ensure that you are able to complete the 20 years of applicable service for retirement. NOTE: The Commissioner of CBP has approved a temporary increase in the maximum allowable age to 40 for original placement into an Air Interdiction Agent position. Age Waiver: Creditable law enforcement officer service - Covered by Title 5 U. S. C. 8336(c) or Title 5 U. S. C. 8412(d), or creditable service covered by Title 5 U. S. C. 8401(36) (as a Customs and Border Protection Officer) on or after July 6, 2008, may be applied toward the maximum age requirement. This age restriction may not apply if you are currently serving in a federal civilian (not military) law enforcement position covered by Title 5 U. S. C. 8336(c) or Title 5 U. S. C. 8412(d). Veterans' Preference Eligibility : To ensure compliance with statutes pertaining to the appointment of preference eligible veterans as determined by the Merit Systems Protection Board in its decision Isabella v. Dept of State, the maximum age for original appointment articulated above shall not apply to the hiring of individuals entitled to veterans' preference eligibility under 5 U. S. C. 3312. You must submit proof of Veteran's Preference (DD-214 Member 4 Copy) at the time of application. Training : This position has a training requirement. You may be required to successfully complete the training requirement as a condition of employment. Failure to successfully complete the required course(s) of training in accordance with CBP standards and policies will result in placement into either a former or different position, demotion, or separation as determined by management and appropriate procedures. Travel Required: You may be expected to travel for this position based on operational needs. How to Apply There Are Three Ways to Apply to Become an Air Interdiction Agent: Fill out the Air Interdiction Agent applicant checklist and email it to a recruiter at cbp_amo_recruitingcbp. dhs. gov along with a copy of your resume; OR Apply on USAJOBS ; OR Apply on Airline Apps . Stay Updated - Opt into CBP's talent repository (highly recommended) by selecting the Contact a Recruiter button. For Position of Interest select Air and Marine Operations, Air Interdiction Agent, then complete the pre-screening questions. You'll receive monthly emails with information about webinars, career expos, and future opportunities with AMO and CBP.

Full-time Description WORK, PLAY, & ENJOY LIFE WITH HERITAGE Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Full-time Hourly Position ranging from $17.50-$19.50 DOE plus benefits. Located in Albuquerque, NM. Working out of our Hotel Chaco. Position Purpose: The Lead Guest Experience Host sets the tone for the Heritage experience alongside all other Guest Experience Hosts, and is part of the main point of contact for duration of a guests stay. The Lead Guest Experience Hosts are expected to be professional consistent and energetic when they welcome the guests stay at a Heritage property. Our Guest Experience Hosts will articulate the story, inspiration, behind the experience of Heritage, while prioritizing and being mindful of the guests needs. The Lead Guest Experience Host is an essential support to the Front of House team in creating unforgettable experiences for guests. Supervisory Responsibilities: Shift oversight of Guest Experience Hosts Essential Duties and Functions/Responsibilities/Tasks: Maintain high level of positive and professional approach with coworkers and guests. Work with the back of house team in your venue to ensure that all guest requests are met. Maintain strong focus on the guest experience and base all of your decision making around making our guests happy, especially when resolving complaints. Welcome guests to the unique accommodation experience of Heritage by articulating the story, inspiration, and mindset of the property to our guests. Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest. Provide highly knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc. Maintain the upmost confidentiality and care with guest information. Acknowledge special occasions with guests; weddings, birthdays, anniversary, etc. further providing room upgrades and amenities when applicable. Benefits: Part-time employees receive: Dental, Vision and 401k! Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & 401k! Requirements Must be a passionate people person, as this job is highly interactive and requires superb customer service skills. Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise. Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing. Ability and willingness to work flexible hours including weekends, holidays and late nights. Ability to work on feet for eight hours or more. Must be able to lift/push/reach for/carry 25+ pounds occasionally. 2 years or equivalent combination of education and experience; high volume guest-interfacing hospitality experience preferred. High school diploma or equivalent experience/training. NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. Salary Description $17.50-$19.50 Hourly

Job Details Undisclosed Albuquerque Office - Albuquerque, NM N/A Undisclosed Undisclosed Undisclosed Undisclosed Undisclosed UndisclosedDescription Verify account information provided by the client -Investigate all leads by checking addresses and attempting contact -Make contact with debtor or references to demand collateral -Recover collateral -Minimize risk through proper operation of equipment -Minimize liability by obeying all pertinent laws and company policies -Provide timely updates to clients according to policies and guidelines -Provide timely and accurate condition reports for repossessed collateral Qualifications -Must be at least 25 years old -Valid driver's license & clean driving record -Should have basic mechanical knowledge -Basic computer skills required -Ability to work long and non-standard hours -Self-Motivated -Ability to multi-task and prioritize -Superior communication skills -Strong organizational skills required -Strong analytical skills -Successfully pass drug test -Successfully pass Certified Asset Recovery Specialist (CARS) exam Education & Training: -High School Diploma or equivalent -Previous repossession experience a plus -Previous law enforcement or military a plus -Previous tow truck and/or heavy equipment experience a plus

Discovering the World- One Member at a Time! A love of travel attracts many people to the field, but to succeed a Travel Consultant must be passionate about travel and the endless opportunities it brings to bridge history, cultures and cuisine. Successful Travel Consultants must have a strong sales drive, organizational skills with an eye for detail, ability to multi-task in a fast-paced environment, demonstrated proficiency in navigating computers and various programs; must possess good written and oral communication skills and the ability and interest to be in a continuous learning curve. What does a AAA Travel Consultant do? • Sells international and domestic travel packages including cruises, land packages, travel itineraries, air, car, and hotel • Shares knowledge and expertise from personal experiences and/or education study trips • Develops long standing relationships with our members and builds referral and repeat business • Makes appropriate recommendations to ensure the trip experience is more than expected and tailored to the members expectations • Cross sells relevant products to enhance the trip experience such as AAA Member Rewards Credit Card and identify theft referrals For the right individual this opportunity will be a career path for future leadership opportunities. As you progress you will be evaluated to determine proficiencies in sales, customer service, administrative, operations, up-selling, cross-selling and meeting goals. Successful completion of evaluations may result in continued growth opportunities to expand into leadership as a manager. • We offer extensive training to aid you in your career development through The Auto Club University • Regular recognition through various company programs and incentives for trips, cash and prizes • Company sponsored IATAN cards, providing exclusive travel agent discounts • Love to travel? Personal travel opportunities at discounted pricing • Corporate benefits for insurance products • Paid educational study trips are available for our Agents to promote career development • Quarterly incentives/bonuses for achieving established production tiers Required / Preferred Skills • A high school diploma is required, but we prefer a 2 or 4 year college degree • You need to be able to pass comprehensive criminal background check and thorough urine sample drug screening • We prefer candidates with at least 2 years of successful retail sales or banking experience or a leisure travel agency background within a goal orientated environment Qualifications, does this sound like you? • Travel is not just a hobby or a wish, it's your passion • You must be available to work most Saturdays and some evenings to support goal achievement • We prepare all of our Travel Consultant Trainees for their new role by ensuring their successful completion of our Travel Consultant Trainee program which requires some travel for training • You are driven by sales and exceeding your goals • You are computer savvy with the ability to navigate between multiple systems and web browsers, Microsoft Office, and can type at least 30WPM • You have a strong and very comfortable relationship with paperwork and you are very organized! Remarkable benefits: • Health coverage for medical, dental, vision • 401(K) saving plan with company match AND Pension • Tuition assistance • PTO for community volunteer programs • Wellness program • Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer

Are you passionate about travel and love helping others plan their dream vacations? We are looking for a friendly and motivated person to join our team. You will be responsible for assisting customers in booking their travel arrangements, including flights, hotels, car rentals, and more. You will work closely with clients to understand their preferences and ensure that their travel plans meet their needs and expectations. If you have excellent communication skills, attention to detail, and a passion for providing exceptional customer service, we would love to hear from you! This can be done as a side hustle or as your full time! Responsibilities Assist customers in booking flights, hotels, car rentals, and other travel services. Provide personalized travel recommendations based on customer preferences and budget. Research and stay up-to-date on travel trends, deals, and promotions. Confirm bookings and issue tickets to customers. Coordinate with airlines, hotels, and other travel suppliers to resolve any booking issues or changes. Assist customers in navigating travel websites and online booking platforms. Ensure accuracy of all booking information and documentation. Requirements High school diploma or equivalent. Previous experience in the travel industry is preferred, but not required. Excellent customer service and communication skills. Strong attention to detail and organizational skills. Be able to work independently and ask for support when needed. Ability to multitask and work in a fast-paced environment. Proficiency in using computer reservation systems and travel booking platforms. Knowledge of travel destinations, travel regulations, and visa requirements is a plus.

Full-time Description WORK, PLAY, & ENJOY LIFE WITH HERITAGE Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Full-time Salary Position starting at $45K DOE plus benefits. Working between all properties in Taos, Santa Fe, Albuquerque and Las Cruces based on need. *Food and Lodging expenses covered when traveling outside of home area* Job Purpose: This position is responsible for maintaining grounds across multiple properties including Taos, Santa Fe, Albuquerque and Las Cruces with a Part-time focus on a select private residence. This requires extensive travel to various locations, ensuring that all properties are kept in clean, attractive, orderly, safe, and healthy conditions. Your mission is to support the team and help create inspirational travel experiences for our guests while sustaining the adventure, art, and culture of the Land of Enchantment. * Food and lodging expenses covered when traveling out of the home area. * Essential Functions & Responsibilities: The primary focus is to maintain the grounds across all properties, with additional attention to a select private residence. Upkeep the landscaping, plants, and other grounds elements. Knowledge of lawn, trees, shrub, seasonal color and garden care. General knowledge of new landscape construction Install, maintain, and repair irrigation systems, including valves, controllers, piping, wiring, rotors, spray heads, drip tubing, bubbles, etc. Maintain parking lots, walkways, and entryways, including snow and ice removal as needed. Knowledge of weed and pest control methods. Ensure that all work activities conform to safety, sanitation, and health regulations and policies. Travel as required by specific company needs. Operate various trade industry equipment (mowers, skid loaders, trenchers, etc.). Provide maintenance services for all properties, including private estate, across Albuquerque, Santa Fe, Taos, and Las Cruces based on need. Requirements Minimum of 2 years of grounds maintenance or construction experience. Strong irrigation system experience (Irrigation Licenses a plus). Frequent walking, standing, climbing, lifting, stooping, and carrying of equipment and materials required in both indoor and outdoor settings, including confined spaces. Ability to push/pull/lift/carry up to 50 pounds. Knowledge of trees, shrubs, and annual flowers. May be exposed to extreme temperatures, high and precarious locations, moving mechanical parts, and vibrations. Ability to work a flexible schedule, including long hours, nights, weekends, and holidays. Must have a current, unrestricted driver's license and be able to maintain company group insurance. Background and pre-employment screening required. NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. Salary Description $45K Annually DOE

About this opportunity Align is the industry leader and innovator in medical devices which focuses on revolutionizing the dental and orthodontic industry. Align, the makers of Invisalign is looking for a Customer Care Representative. This exciting new role would be part of a culture that is helping to improve lives every day through digital dentistry. The Customer Care Representative should interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions for Align products. Receive customer requests through phone, email, chat and SMS, validates customer account, support, and document interactions in the CRM database. Ensure appropriate resolution and/or escalation to the correct team in case needed. Handle requests such as but not limited to general inquiries, orders / product status, order processing, update of account and systems management, initial product diagnostic and / or equipment replacement, return process and credits requests. Comply with the established Quality guidelines for the business. Accountable to review and complete all courses required in the Quality Management System (QMS). Adhere to Company Quality Policy. This role will be part of Align Technology goal to deliver the next generation of clear aligners (Invisalign) to our customers. We would love for you to join a fun and cutting-edge technology company that has helped create millions of smiles. In this role, you will… * Adapt to Customer Advocacy culture and responsibilities defined on the WIs and SOPs. * Be responsible to handle all customer interactions with professionalism and within the defined response timeframe. * Follow up on their cases until proper resolution. * Document all interactions including all details required in the correspondent CRM. * Report complaints and product safety. * Achieve a consistent performance considering all KPIs requirements. * Comply on deadlines on LMS courses.

Provides high level of focus on guest satisfaction through building guest relations and being attentive to guest needs. Successful candidate will be responsible for greeting guests on the phone in an enthusiastic, professional, and friendly manner. Answers telephone calls and directs them to proper party and answers guest questions. Provides accurate directions and information to guests. Typing and filing as required. Performs complex clerical work involving independent judgement and requiring accuracy and speed. Timely and smoothly processing hotel reservations is a fundamental requirement. Candidate is expected to meet and/or exceed applicable service standards and property management system steps. Job Description Expectations of Leadership: Actively support, demonstrate, and promote the company's core values. Be approachable and engaging with fellow team members. Always treat individuals with dignity and respect regardless of job position. Demonstrate maturity through exhibiting excellent listening skills. Make educating, inspiring, and motivating your team central to your mission. Major Responsibilities/Activities: Answers incoming phone calls during designated shift and routes calls to appropriate person/department. Provides guests with general information about the Casino and Hotel amenities and services including outlet/venue hours of operation, point of contact, and event locations, events, gaming offerings and locations and promotions. Accurately booking reservations while delivering an exceptional guest service. Approachable demeanor and follows a script when answering phones and booking reservations. Anticipates guest needs and remembers their preferences and offers services accordingly. Maintains an expert level of knowledge of the property, surroundings, directions, and events. Exemplifies excellent knowledge of room types, their locations in the building and details of the amenities. Books variety types of reservations comp, retail, packages, group, conventions, and F&B related. Maintains the integrity of room blocks, follows established policies when exercising overbooking. Remains calm and focus under pressure while navigating through the property management system. Maintains focused and pays full attention to the guest on the phone regardless of any distraction. Ensures that every guest interaction is courteous, informative, and personable. Always maintains guest confidentiality. Ensures all reservations are guaranteed by credit card and are in accordance with the established policies and procedures. Provides assistance and support to overall company operations by serving as a communication hub in case of an emergency. Exhibits passion for the hospitality and gaming experience of guests. Takes personal responsibility for delivering excellent guest experience. Ensures guests' issues are resolved in a prompt, courteous and efficient manner. Knows the overall property, the gaming offerings, and their locations. Shares guest feedback with appropriate parties to maintain continuous improvement. Welcomes corrective and/or constructive feedback. Performs other duties as assigned. Minimum Requirements: Preference is given to qualified Santa Ana Tribal Members. High School Diploma or GED required. Must be 21 years or older. Strong knowledge in PMS (Property Management Systems) is required, V1 experience is preferred. Strong interpersonal, motivational, and leadership qualities. A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. All employees are required to proficiently use a smartphone for company applications, email, and text. Work schedule flexibility consistent with needs of the business. Must be able to attend all required staff meetings and training sessions. A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license. Essential Mental Functions: Maintain a strict level of confidentiality regarding company information. Obtain and maintain most current information regarding applicable Tribal, State, Federal, and Gaming policies, procedures, rules, and regulations. Must be a detail oriented, organized individual with the ability to multi-task. Proven ability to provide outstanding guest service. Proven ability to handle conflict situations. Must have excellent problem-solving abilities. Must have strong analytical skills. Must be able to work in a fast-paced environment. Must be able to deal with stressful situations in a professional manner. Must be a Team Player. Essential Physical Functions: While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talk, and hear. Must be able to lift to 25lbs. Must be able to work at a fast pace and in stressful situations. Must be able to maneuver around the office and the facility to collect all necessary materials and documents. Must be able to walk and stand for long periods of time. Equipment Used Smartphones, computers, laptop computers, and other traditional office equipment as required. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate controlled non-smoking environment.

Do you love to travel and help others plan unforgettable vacations? Join us as an Excursion Specialist and turn your passion into a rewarding career! You'll craft and book exciting trips for both corporate and leisure travelers worldwide, including destinations like Australia, the UK, and Mexico. What You'll Do: ✈️ Design and manage customized travel itineraries 🌍 Understand clients' unique travel needs and preferences 📚 Complete ongoing certification training and attend destination webinars 🎉 Represent our brand with enthusiasm and professionalism 🤝 Collaborate with team members to enhance travel experiences 💰 Provide budget-friendly travel suggestions 📢 Create engaging promotional content 🔎 Stay updated on industry trends and travel restrictions 🛎️ Handle bookings for flights, hotels, car rentals, and events 📞 Communicate effectively with clients and resolve any travel issues 🌟 Network with tour operators and participate in FAM trips Perks & Benefits: ✅ Flexible schedule - work from anywhere! 🎁 Exclusive travel perks and incentives 🛡️ Licensing, bonding, and E&O insurance with fraud protection 🌐 Personalized website for promotions 📖 Daily training and certification opportunities What We're Looking For: ✔️ 18+ years old and authorized to work in the U.S. ✔️ Fluent in English with strong communication skills ✔️ Smartphone with internet access (laptop recommended) ✔️ Personal travel experience is a plus! ✔️ Customer service or hospitality background preferred If you're ready to turn your love for travel into an exciting career, apply today! 🌍✈️ 4o

JOB CATEGORY: COMMUNITY HEALTH CENTER / ADMINISTRATION This position provides receptionist duties for the center and performs a variety of clerical duties including patient appointments and registration, management of patient flow, billing, and payment collections. Qualifications REQUIREMENTS EDUCATION AND/OR EXPERIENCE: High school diploma or general education degree (GED) required. Six months experience in healthcare setting OR one year administrative and/or customer service background. Computer experience required; ability to work with Windows-based programs strongly preferred. Experience or training in customer service industry preferred. Experience in medical billing preferred. Bilingual Spanish / English or Navajo / English preferred. CERTIFICATES, LICENSES, REGISTRATIONS: If required to assist with state Centennial Care / Medicaid enrollment and/or NM Health Insurance Exchange (NMHIX) enrollment, must successfully complete required state and federal health insurance enrollment assistance training programs and obtain related certifications before providing enrollment services and maintain current while required to provide these services. SCREENING REQUIREMENTS: This position requires successful completion of an initial post-offer of employment: According to PMS Human Resources Policy 205.006, “Healthcare Personnel Testing & Immunization Requirements,” this position must comply with required testing and immunizations. Testing and immunizations including TB, Hepatitis B (consent or waiver), Tdap, MMR, and Varicella, will be available at the employee's PMS health center. Influenza vaccines will be required according to dates set by the CDC and NMDOH. If required to assist with NM Health Insurance Exchange (NMHIX) enrollment, this position requires successful completion of a Criminal Records Check conducted by the NM Insurance Exchange as a part of their assistor's application process, prior to providing these services. $100 EMPLOYEE REFERRAL BONUS BONUSES All bonuses subject to tax withholding and eligibility requirements. ABOUT PMS Founded in 1969, PMS is a non-profit organization with over 1,300 employees providing services at 100+ locations in New Mexico. Our diverse services include primary care, dental, behavioral health, early childhood education, supportive living, and senior programs. We concentrate our resources on meeting the needs of underserved areas of New Mexico. We operate the largest network of federally qualified health centers in the state. PMS is not affiliated with Presbyterian Healthcare Services, Presbyterian Hospitals or Presbyterian Health Plan. WHY PMS? Mission-driven organization Competitive salaries Nine paid holidays and generous PTO Medical, dental & vision insurance Free Life & LTD coverage Free discretionary pension plan contribution Employee recognition and engagement activities Robust training program Tuition Reimbursement EOE/AA/M/F/SO/Vet/Disability

Provides high level of focus on guest satisfaction through building guest relations and being attentive to guest needs. Successful candidate will be responsible for greeting guests on the phone in an enthusiastic, professional, and friendly manner. Answers telephone calls and directs them to proper party and answers guest questions. Provides accurate directions and information to guests. Typing and filing as required. Performs complex clerical work involving independent judgement and requiring accuracy and speed. Timely and smoothly processing hotel reservations is a fundamental requirement. Candidate is expected to meet and/or exceed applicable service standards and property management system steps. Job Description Expectations of Leadership: Actively support, demonstrate, and promote the company's core values. Be approachable and engaging with fellow team members. Always treat individuals with dignity and respect regardless of job position. Demonstrate maturity through exhibiting excellent listening skills. Make educating, inspiring, and motivating your team central to your mission. Major Responsibilities/Activities: Answers incoming phone calls during designated shift and routes calls to appropriate person/department. Provides guests with general information about the Casino and Hotel amenities and services including outlet/venue hours of operation, point of contact, and event locations, events, gaming offerings and locations and promotions. Accurately booking reservations while delivering an exceptional guest service. Approachable demeanor and follows a script when answering phones and booking reservations. Anticipates guest needs and remembers their preferences and offers services accordingly. Maintains an expert level of knowledge of the property, surroundings, directions, and events. Exemplifies excellent knowledge of room types, their locations in the building and details of the amenities. Books variety types of reservations comp, retail, packages, group, conventions, and F&B related. Maintains the integrity of room blocks, follows established policies when exercising overbooking. Remains calm and focus under pressure while navigating through the property management system. Maintains focused and pays full attention to the guest on the phone regardless of any distraction. Ensures that every guest interaction is courteous, informative, and personable. Always maintains guest confidentiality. Ensures all reservations are guaranteed by credit card and are in accordance with the established policies and procedures. Provides assistance and support to overall company operations by serving as a communication hub in case of an emergency. Exhibits passion for the hospitality and gaming experience of guests. Takes personal responsibility for delivering excellent guest experience. Ensures guests' issues are resolved in a prompt, courteous and efficient manner. Knows the overall property, the gaming offerings, and their locations. Shares guest feedback with appropriate parties to maintain continuous improvement. Welcomes corrective and/or constructive feedback. Performs other duties as assigned. Minimum Requirements: Preference is given to qualified Santa Ana Tribal Members. High School Diploma or GED required. Must be 21 years or older. Strong knowledge in PMS (Property Management Systems) is required, V1 experience is preferred. Strong interpersonal, motivational, and leadership qualities. A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. All employees are required to proficiently use a smartphone for company applications, email, and text. Work schedule flexibility consistent with needs of the business. Must be able to attend all required staff meetings and training sessions. A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license. Essential Mental Functions: Maintain a strict level of confidentiality regarding company information. Obtain and maintain most current information regarding applicable Tribal, State, Federal, and Gaming policies, procedures, rules, and regulations. Must be a detail oriented, organized individual with the ability to multi-task. Proven ability to provide outstanding guest service. Proven ability to handle conflict situations. Must have excellent problem-solving abilities. Must have strong analytical skills. Must be able to work in a fast-paced environment. Must be able to deal with stressful situations in a professional manner. Must be a Team Player. Essential Physical Functions: While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talk, and hear. Must be able to lift to 25lbs. Must be able to work at a fast pace and in stressful situations. Must be able to maneuver around the office and the facility to collect all necessary materials and documents. Must be able to walk and stand for long periods of time. Equipment Used Smartphones, computers, laptop computers, and other traditional office equipment as required. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate controlled non-smoking environment.

Why Work for Albuquerque Central Care Center? Service * At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual. * Work with leading experts in the funeral and cemetery profession. Benefits * Financial assistant programs encouraging employees through education and development in industry related subjects. * Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life's challenges. * Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match. * Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team. * Employee Discounts on services, merchandise, and property to help our team members in their time of need. Culture * We value honesty, courage, integrity, ethical behavior and the development of personal growth. * We are rooted in the communities to provide a personal touch to every family we serve. * We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families. Summary/Objective This position is responsible for the care, removal and transport of human remains in accordance with all state, local and company policies and procedures. Essential Functions * Responsible for the transporting of the deceased from hospital, nursing home, residence, prep rooms or embalming facilities to the mortuary or funeral home. * Maintains the transport vehicle is well maintained by being responsible for the maintenance and cleanliness inside/out and adequate supply of Personal Protective Equipment is available in the vehicle. * Performs duties with strict adherence to Edification Policies/Procedures. * Other duties as assigned. Competencies * Communication Proficiency. * Teamwork Orientation. * Detail Orientation. * Thoroughness. * Customer Service Orientation. * Time Management. Required Education, Experience, Certifications and Licensure * High School Diploma or equivalent. * Valid state issued driver's license in good standing and acceptable driving record. Additional Eligibility Qualifications * Attend and perform work in a professional and courteous manner in accordance with the employer's requirements. * Demonstrated willingness to participate in growing market share through community involvement. * Creativity when dealing with client families * Able to read, write and speak English fluently. Bilingual is a plus. * Proficient in Microsoft Office Suite (Outlook, Word, Excel, Access and PowerPoint) preferred * Ability to communicate effectively with internal, as well as external customers, community leaders, and grieving client families. * Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations. * Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise. * Maintains a positive attitude and working environment through organization and communication. * Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment. Supervisory Responsibility This position has no direct supervisory responsibilities. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. * The duties associated with this position are generally performed in an indoor office setting. * Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes. * Equipment used to perform the essential function of this position includes, but is not limited to computer, fax, copier, merchant terminal, multi-line phone system, personal or company owned vehicle. * Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift up to 150 pounds and may be required to lift up to 100 pounds. * This position may also require reaching, pushing, and pulling. * This position may also be exposed to chemicals and/ or blood borne pathogens. Exposure risk is considered: Low * Overtime is sometimes necessary or required. Travel * This position does not require out of state or overnight travel. * Travel is primarily local occurring during the business day only. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Provides high level of focus on guest satisfaction through building guest relations and being attentive to guest needs. Successful candidate will be responsible for greeting guests on the phone in an enthusiastic, professional, and friendly manner. Answers telephone calls and directs them to proper party and answers guest questions. Provides accurate directions and information to guests. Typing and filing as required. Performs complex clerical work involving independent judgement and requiring accuracy and speed. Timely and smoothly processing hotel reservations is a fundamental requirement. Candidate is expected to meet and/or exceed applicable service standards and property management system steps. Job Description Expectations of Leadership: * Actively support, demonstrate, and promote the company's core values. * Be approachable and engaging with fellow team members. * Always treat individuals with dignity and respect regardless of job position. * Demonstrate maturity through exhibiting excellent listening skills. * Make educating, inspiring, and motivating your team central to your mission. Major Responsibilities/Activities: * Answers incoming phone calls during designated shift and routes calls to appropriate person/department. * Provides guests with general information about the Casino and Hotel amenities and services including outlet/venue hours of operation, point of contact, and event locations, events, gaming offerings and locations and promotions. * Accurately booking reservations while delivering an exceptional guest service. * Approachable demeanor and follows a script when answering phones and booking reservations. * Anticipates guest needs and remembers their preferences and offers services accordingly. * Maintains an expert level of knowledge of the property, surroundings, directions, and events. * Exemplifies excellent knowledge of room types, their locations in the building and details of the amenities. * Books variety types of reservations comp, retail, packages, group, conventions, and F&B related. * Maintains the integrity of room blocks, follows established policies when exercising overbooking. * Remains calm and focus under pressure while navigating through the property management system. * Maintains focused and pays full attention to the guest on the phone regardless of any distraction. * Ensures that every guest interaction is courteous, informative, and personable. * Always maintains guest confidentiality. * Ensures all reservations are guaranteed by credit card and are in accordance with the established policies and procedures. * Provides assistance and support to overall company operations by serving as a communication hub in case of an emergency. * Exhibits passion for the hospitality and gaming experience of guests. * Takes personal responsibility for delivering excellent guest experience. * Ensures guests' issues are resolved in a prompt, courteous and efficient manner. * Knows the overall property, the gaming offerings, and their locations. * Shares guest feedback with appropriate parties to maintain continuous improvement. * Welcomes corrective and/or constructive feedback. * Performs other duties as assigned. Minimum Requirements: * Preference is given to qualified Santa Ana Tribal Members. * High School Diploma or GED required. * Must be 21 years or older. * Strong knowledge in PMS (Property Management Systems) is required, V1 experience is preferred. * Strong interpersonal, motivational, and leadership qualities. * A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. * All employees are required to proficiently use a smartphone for company applications, email, and text. * Work schedule flexibility consistent with needs of the business. * Must be able to attend all required staff meetings and training sessions. * A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. * Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license. Essential Mental Functions: * Maintain a strict level of confidentiality regarding company information. * Obtain and maintain most current information regarding applicable Tribal, State, Federal, and Gaming policies, procedures, rules, and regulations. * Must be a detail oriented, organized individual with the ability to multi-task. * Proven ability to provide outstanding guest service. * Proven ability to handle conflict situations. * Must have excellent problem-solving abilities. * Must have strong analytical skills. * Must be able to work in a fast-paced environment. * Must be able to deal with stressful situations in a professional manner. * Must be a Team Player. Essential Physical Functions: * While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talk, and hear. * Must be able to lift to 25lbs. * Must be able to work at a fast pace and in stressful situations. * Must be able to maneuver around the office and the facility to collect all necessary materials and documents. * Must be able to walk and stand for long periods of time. Equipment Used * Smartphones, computers, laptop computers, and other traditional office equipment as required. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate controlled non-smoking environment.

Provides high level of focus on guest satisfaction through building guest relations and being attentive to guest needs. Successful candidate will be responsible for greeting guests on the phone in an enthusiastic, professional, and friendly manner. Answers telephone calls and directs them to proper party and answers guest questions. Provides accurate directions and information to guests. Typing and filing as required. Performs complex clerical work involving independent judgement and requiring accuracy and speed. Timely and smoothly processing hotel reservations is a fundamental requirement. Candidate is expected to meet and/or exceed applicable service standards and property management system steps. Job Description Expectations of Leadership: Actively support, demonstrate, and promote the company's core values. Be approachable and engaging with fellow team members. Always treat individuals with dignity and respect regardless of job position. Demonstrate maturity through exhibiting excellent listening skills. Make educating, inspiring, and motivating your team central to your mission. Major Responsibilities/Activities: Answers incoming phone calls during designated shift and routes calls to appropriate person/department. Provides guests with general information about the Casino and Hotel amenities and services including outlet/venue hours of operation, point of contact, and event locations, events, gaming offerings and locations and promotions. Accurately booking reservations while delivering an exceptional guest service. Approachable demeanor and follows a script when answering phones and booking reservations. Anticipates guest needs and remembers their preferences and offers services accordingly. Maintains an expert level of knowledge of the property, surroundings, directions, and events. Exemplifies excellent knowledge of room types, their locations in the building and details of the amenities. Books variety types of reservations comp, retail, packages, group, conventions, and F&B related. Maintains the integrity of room blocks, follows established policies when exercising overbooking. Remains calm and focus under pressure while navigating through the property management system. Maintains focused and pays full attention to the guest on the phone regardless of any distraction. Ensures that every guest interaction is courteous, informative, and personable. Always maintains guest confidentiality. Ensures all reservations are guaranteed by credit card and are in accordance with the established policies and procedures. Provides assistance and support to overall company operations by serving as a communication hub in case of an emergency. Exhibits passion for the hospitality and gaming experience of guests. Takes personal responsibility for delivering excellent guest experience. Ensures guests' issues are resolved in a prompt, courteous and efficient manner. Knows the overall property, the gaming offerings, and their locations. Shares guest feedback with appropriate parties to maintain continuous improvement. Welcomes corrective and/or constructive feedback. Performs other duties as assigned. Minimum Requirements: Preference is given to qualified Santa Ana Tribal Members. High School Diploma or GED required. Must be 21 years or older. Strong knowledge in PMS (Property Management Systems) is required, V1 experience is preferred. Strong interpersonal, motivational, and leadership qualities. A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. All employees are required to proficiently use a smartphone for company applications, email, and text. Work schedule flexibility consistent with needs of the business. Must be able to attend all required staff meetings and training sessions. A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license. Essential Mental Functions: Maintain a strict level of confidentiality regarding company information. Obtain and maintain most current information regarding applicable Tribal, State, Federal, and Gaming policies, procedures, rules, and regulations. Must be a detail oriented, organized individual with the ability to multi-task. Proven ability to provide outstanding guest service. Proven ability to handle conflict situations. Must have excellent problem-solving abilities. Must have strong analytical skills. Must be able to work in a fast-paced environment. Must be able to deal with stressful situations in a professional manner. Must be a Team Player. Essential Physical Functions: While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talk, and hear. Must be able to lift to 25lbs. Must be able to work at a fast pace and in stressful situations. Must be able to maneuver around the office and the facility to collect all necessary materials and documents. Must be able to walk and stand for long periods of time. Equipment Used Smartphones, computers, laptop computers, and other traditional office equipment as required. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate controlled non-smoking environment.