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Job outlook for operations managers in the United States
Operations manager job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected operations manager job growth rate is 6% from 2018-2028.
About 189,200 new jobs for operations managers are projected over the next decade.
Operations manager salaries have increased 4% for operations managers in the last 5 years.
There are over 409,946 operations managers currently employed in the United States.
There are 343,868 active operations manager job openings in the US.
The average operations manager salary is $76,894.
Are operations manager jobs in demand?
Operations Manager job and salary trends over time
Operations Manager jobs over time
Operations Manager job growth rate over time
Year  | # Of Jobs | % Of Population |
|---|---|---|
| 2021 | 409,946 | 0.12% |
| 2020 | 323,583 | 0.10% |
| 2019 | 330,867 | 0.10% |
| 2018 | 315,639 | 0.10% |
| 2017 | 305,462 | 0.09% |
Average operations manager salary over time
Operations Manager salary by year
| Year | Avg. Salary | Hourly Rate | % Change |
|---|---|---|---|
| 2025 | $76,894 | $36.97 | +2.8% |
| 2024 | $74,765 | $35.94 | --0.1% |
| 2023 | $74,876 | $36.00 | +0.5% |
| 2022 | $74,491 | $35.81 | +1.1% |
| 2021 | $73,675 | $35.42 | +1.6% |
Operations Manager jobs by state
Most common states for operations managers
| Rank | State | Population | # of Jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | District of Columbia | 693,972 | 420 | 61% |
| 2 | Rhode Island | 1,059,639 | 316 | 30% |
| 3 | Georgia | 10,429,379 | 3,003 | 29% |
| 4 | Iowa | 3,145,711 | 927 | 29% |
| 5 | Utah | 3,101,833 | 904 | 29% |
| 6 | Delaware | 961,939 | 282 | 29% |
| 7 | Indiana | 6,666,818 | 1,841 | 28% |
| 8 | Minnesota | 5,576,606 | 1,582 | 28% |
| 9 | Wyoming | 579,315 | 156 | 27% |
| 10 | Washington | 7,405,743 | 1,936 | 26% |
| 11 | Massachusetts | 6,859,819 | 1,800 | 26% |
| 12 | Oregon | 4,142,776 | 1,058 | 26% |
| 13 | Kansas | 2,913,123 | 748 | 26% |
| 14 | Alaska | 739,795 | 190 | 26% |
| 15 | North Carolina | 10,273,419 | 2,541 | 25% |
| 16 | Montana | 1,050,493 | 259 | 25% |
| 17 | Virginia | 8,470,020 | 2,018 | 24% |
| 18 | Maryland | 6,052,177 | 1,463 | 24% |
| 19 | Wisconsin | 5,795,483 | 1,394 | 24% |
| 20 | South Dakota | 869,666 | 212 | 24% |
Most common cities for operations managers
| Rank | City | # of Jobs | Employment/ 1000ppl | Avg. Salary |
|---|---|---|---|---|
| 1 | Atlanta | 47 | 10% | $63,344 |
| 2 | Baton Rouge | 21 | 9% | $63,463 |
| 3 | Orlando | 22 | 8% | $53,341 |
| 4 | Boston | 50 | 7% | $94,462 |
| 5 | Miami | 24 | 5% | $53,023 |
| 6 | Urban Honolulu | 18 | 5% | $56,395 |
| 7 | Indianapolis | 37 | 4% | $73,439 |
| 8 | Washington | 30 | 4% | $101,074 |
| 9 | Denver | 27 | 4% | $75,117 |
| 10 | Detroit | 24 | 4% | $83,150 |
| 11 | Sacramento | 21 | 4% | $105,742 |
| 12 | Phoenix | 39 | 2% | $70,723 |
| 13 | Austin | 21 | 2% | $66,403 |
| 14 | San Jose | 20 | 2% | $105,616 |
| 15 | San Francisco | 19 | 2% | $107,162 |
| 16 | Jacksonville | 17 | 2% | $53,535 |
| 17 | Los Angeles | 41 | 1% | $88,510 |
| 18 | Chicago | 35 | 1% | $80,281 |
| 19 | New York | 17 | 0% | $102,034 |
Operations Manager job outlook: Expert opinions
Our panel of operations manager experts
Susquehanna University
Murray State University
University of Alaska Fairbanks
University of Iowa
Catawba College
Landmark College
Northwestern Michigan College
University of West Georgia
San Francisco State University
Tiffin University
Brandeis University
Montgomery College
Manhattan College
Sacred Heart University
Dedman College of Hospitality
Creighton University
Pepperdine University, Seaver College
Sam Houston State University
Houston Baptist University
Lauren Smith
Lecturer of Management & MarketingSusquehanna University
Business Administration, Management And Operations
What general advice would you give to an Operations Manager?
Lauren Smith: Lauren Smith advises graduates to actively engage in a dual pursuit of entrepreneurship and traditional corporate roles, emphasizing the importance of gaining diverse experiences.
What Operations Manager skills would you recommend for someone trying to advance their career?
Lauren Smith: Lauren Smith suggests that maximizing salary potential at the start of a career can be achieved by acquiring experience in different facets of business, such as entrepreneurship, corporate roles, and operational management.
What will help Operations Managers increase their earning potential?
Lauren Smith: Lauren Smith highlights the significance of skills in organizational management, operations, training development, and marketing, providing a well-rounded perspective on corporate dynamics.
Dr. Ben Littlepage
ProfessorMurray State University
Educational Administration And Supervision
What general advice would you give to an Operations Manager?
Dr. Ben Littlepage: I believe skills associated with organizational systems (e.g. procedures, processes) and hybridized management are essential for the field. Organizations (e.g. schools, institutions) will continue to be lean for a variety of reasons. The ability to achieve results by refining systems and maximizing resources cannot be understated. Hybrid work schedules and communication are not leaving education. Leaders that embrace hybridized technologies for assessment, employee satisfaction and development, and content delivery will remain competitive in the face of a private market looking to capitalize on laggard leaders.
What Operations Manager skills would you recommend for someone trying to advance their career?
Dr. Ben Littlepage: I recommend new graduates pursue opportunities that offer a tangible skill or experience. Be the 'yes' person in the office, even if there is not a monetary reward. You will eventually leverage those opportunities for a gain.
What will help Operations Managers increase their earning potential?
Dr. Ben Littlepage: Salary is maximized when leaders are sought after. Leaders who pursue meaningful experiences and remain 'market ready' are viewed as an asset to any organization. Leaders must carefully consider where the field is moving and respond.
What general advice would you give to an Operations Manager?
Dr. Kim Roberts: Business-related occupations offer attractive salaries and offer a variety of disciplines, such as accounting, contract management, cybersecurity, finance, human resources, logistics, marketing, management, operations, sales, and more. However, business careers are often demanding, requiring long work weeks and travel.
Skills
leadership
communication
innovation
adaptation
critical thinking
problem solving
emotional intelligence
empathy
teamwork
cultural competence
conflict management
ethics and social responsibility
What Operations Manager skills would you recommend for someone trying to advance their career?
Dr. Kim Roberts: Business professionals lead organizations by focused efforts that revolve around products/services, processes, and people. Business professionals work to ensure the firm's products and/or services meet customer expectations, with an eye toward an ever-changing market. They manage processes that produce or support the firm's products. This requires the ability to analyze data to make informed decisions, to drive continuous improvement, and to solve problems through critical thinking. Successful business professionals must also create climates that promote teamwork and foster collaboration.
What will help Operations Managers increase their earning potential?
Dr. Kim Roberts: Now is a good time to enter business professions because of the projected growth of employment opportunities. According to the Bureau of Labor Statistics, "Overall employment in business and financial occupations is projected to grow faster than the average for all occupations from 2022 to 2032." Furthermore, the growth of online learning and online degrees means a full-time job and family commitments are not roadblocks to earning a business degree.
What general advice would you give to an Operations Manager?
Jaunelle Celaire: Leadership - the world needs more of these; the ability to lead, craft and grow. Digital literacy - this world is definitely turning digital and virtual is the new trend. Emotional intelligence - there is a vast number of personalities in our world today; individuals grow and it is our job to stay emotionally connected, so we can operate more effectively.
What Operations Manager skills would you recommend for someone trying to advance their career?
Jaunelle Celaire: Never stop learning! This may consist of going back to school, earning new certifications in your field of study, attending conferences and seminars, and making sure that your time management is always at its finest level of excellence.
What will help Operations Managers increase their earning potential?
Jaunelle Celaire: 2. Leadership - the world needs more of these; the ability to lead, craft and grow. Digital literacy - this world is definitely turning digital and virtual is the new trend. Emotional intelligence - there is a vast number of personalities in our world today; individuals grow and it is our job to stay emotionally connected, so we can operate more effectively.
What hard/technical skills are most important for Operations Managers?
Casey DeRoo Ph.D.: For a large company, familiarity with work management software is essential. Tasks are assigned, issues are noted, and effort tracked/billed all through these kinds of platforms. As Operations Manager, you'll be the one checking to ensure all tasks are assigned and are completed in a timely fashion, and may even be the one breaking up a project into initial tasks first.
What skills stand out on Operations Manager resumes?
Casey DeRoo Ph.D.: Rather than a concrete skill, previous experience in managing teams to accomplish engineering-related tasks is sure to make you a standout. Showcasing familiarity with work management software (e.g., Jira) or budget/total effort tracking systems is important. Find out what software the company you're seeking employment with uses, and be sure to highlight this if you're familiar with it.
What soft skills should all Operations Managers possess?
Casey DeRoo Ph.D.: The ability to understand the people on your team and allocate project work accordingly is important. In this role, you may find that you "step back" from the day-to-day of engineering and coordinate work on a project across multiple individuals with unique outlooks and skillsets. Recognize that "one size doesn't fit all" when it comes to management. Harnessing the make-up or the desired professional goals of your team to accomplish your assigned projects leads to better outcomes and productivity. Many skilled engineers lack leadership skills, so highlight these on your resume or during your interview if you have applicable experience.
What skills will help Operations Managers earn the most?
Casey DeRoo Ph.D.: Pay tends to scale with project team size or complexity of the budget managed. Showing an ability to lead large, diverse teams on projects with multiple stakeholders or manage a substantial annual budget will net you jobs with a larger starting salary.
Dr. Elizabeth Homan Ph.D.
Professors, Department ChairCatawba College
Theatre Arts
What soft skills should all Operations Managers possess?
Dr. Elizabeth Homan Ph.D.: Networking, networking, networking. And being a nice, friendly, honest human being. Flexibility and a level head in the face of persistent change. Resilience and an ability to work with the conditions in which you find yourself. Working with what you have, not what you wish you had.
What skills stand out on Operations Manager resumes?
Dr. Jeanette Landin: Skills that stand out on contemporary business manager resumes are soft skills. Business managers indeed need insight and knowledge about the business and hard skills, including financial and other technical skills. What stands out on contemporary, successful business manager resumes are their soft skills. Interpersonal skills are atop the list because business is all about people working with other people to achieve a common goal: The business's mission. The people skills of communication, collaboration, and delegation are a vital part of the manager's ability to influence colleagues, delegate work, and achieve the company's mission.
Kristy Berak McDonald
Experiential Learning Institute DirectorNorthwestern Michigan College
Business Academic Area Faculty
What skills stand out on Operations Manager resumes?
Kristy Berak McDonald: I asked a local HR expert for this question- Jennifer Ewing. She told me, "Ability to lead and motivate, financial acumen and a strategic thinker."
I would add that experiential learning (internships, work/study, relevant class projects) any real-world application of business skills stands out!
What skills will help Operations Managers earn the most?
Kristy Berak McDonald: As the soft skills instructor, I believe you can teach skills, but you hire for effective human relations. Technical skills are not enough - interpersonal skills have to be strong. This means the student has been taught personal qualities like treating others with respect, making the right ethical decisions, emotional control, and the ability to work as a team. It also means that the student show thinking skills like creative problem solving, critical listening, and making effective decisions.
Thomas Gainey Ph.D.
Chair and ProfessorUniversity of West Georgia
Department of Management in the Richards College of Business
What skills stand out on Operations Manager resumes?
Thomas Gainey Ph.D.: Given the recent pandemic, many employers are looking for employees who can easily adjust to changing conditions and adapt to working online if necessary. Thus, resumes that demonstrate a candidate is flexible, creative, and self-disciplined are going to be attractive. Additionally, the extent to which a candidate can show excellent time-management skills will likely create more opportunities in the job market.
Bruce Heiman Ph.D.
Professor of International BusinessSan Francisco State University
Department of International Business
What skills stand out on Operations Manager resumes?
Bruce Heiman Ph.D.: I'm taking my cue on this response from the required Intl Business Courses we offer for a certificate in the Master's programs in business.
-Familiarity with basic international business terms, theories, and vocabulary
-Knowledge of cases and stories from the past
-Multiple language skills beyond English (this sometimes lands people specific jobs)
-Negotiation skills in a multinational/multicultural environment
-Design/creativity skills (e.g., sketching, brainstorming, Idea Mapping, 3D fast prototyping)
-Problem identification/formulation skills/experience
-Experience in a practicum (working on a class project for a real firm on a real problem
What soft skills should all Operations Managers possess?
Bruce Heiman Ph.D.: -Languages beyond English (fluency in written and oral)
-Ability to work collegially in a diverse cultural setting
-Ability to identify good problems on which to work in a competent manner
-Ability/flexibility to interact/work productively with people who have serious constraints on their time owing to other work or personal commitments/issues
-Some of my answers to Q1 above would also apply here
What hard/technical skills are most important for Operations Managers?
Bruce Heiman Ph.D.: -Analytical skills (ability to gather data, clean it, analyze it, write-up results and present on what the meaning of the analysis suggests for action (the last one is most important--"what does it really mean?"
-Some experience and skills with coding in any language (at the moment, Python or C++ are preferred, though Ruby on Rails is also good)
-Deep spreadsheet skills (pivot tables and macros, as examples).
-Relational database skills, including programming (e.g., MySQL)
-Data mining
-AI/Machine Learning experience
What skills will help Operations Managers earn the most?
Bruce Heiman Ph.D.: -Previous internship/practicum experience in the industry
-Ability to identify and solve problems in an effective manner
-Ability to deploy design/creativity tools in the service of finding and solving problems
-Evidence of ability to manage in the relevant non-English language(s)
-Prior job experience/deep training in a related area
-Prior experience/training managing people/teams
-Ability/experience in working in a team and concretely increasing the team's performance in measurable ways
-Ability to speak with and relate well to people at all levels of an organization, including below, peers, above, and outsiders
-Skills (deep) in working in other cultures and respecting the values and conventions of that culture. Multiple cultures would be worth more
Dr. Bonnie Tiell
Professor of Sport ManagementTiffin University
School of Business
What hard/technical skills are most important for Operations Managers?
Dr. Bonnie Tiell: Direct occupational knowledge: Negotiating and understanding contracts | agreements, staff management, informational technology, budget, and financial reporting.
Aldo Musacchio Ph.D.
Professor, Program Director of the MBABrandeis University
Brandeis International Business School
What soft skills should all Operations Managers possess?
Aldo Musacchio Ph.D.: When we talk to employers, they usually tell you they want students who know how to listen and drive. They want someone who is going to be happy to be in the company, who is going to participate actively in meetings and teams, and who is going to be good at listening and the following guidance.
R. Scott Hengen
Technical Theatre Faculty/Production CoordinatorMontgomery College
Department of Performing Arts
What general advice would you give to an Operations Manager?
R. Scott Hengen: Your studies and time in school are a good base and support for your production in the industry. As you begin, please consider that you will still be learning and, even though you have learned the essentials, you will be asked to apply your skills and experience in new ways and in a more competitive and practical atmosphere. Deadlines must be met, and the economy of time and effort will be crucial. Work hard, but try to keep a balance between time in the industry and your home life.
What technology do you think will become more important and prevalent for Operations Managers in the next 3-5 years?
R. Scott Hengen: Our technology will be advancing into a more wireless and digital environment. Components and accessories will be smaller, lighter, less hard-wired, and more remotely accessed, portable, and digital.
Will there be an enduring impact of the coronavirus pandemic on Operations Managers?
R. Scott Hengen: Yes. The virus has prompted the industry to look at the production process. How the process and performances can economize, and the performative aspects can be translated into a remotely viewed but still lively environment. While creative personnel may not meet in person, they could even collaborate, albeit remotely. While the production can always be artistic, the experience will be streamlined. This translates into an economization in staffing needs and production scale and an update to needs in technology and content.
Moreover, it has caused a reassessment of the performative aspects and the need to find ways for the communal experience to be still present while bridging the confining boundaries of a digital screen. When in-person performances reconvene and at some point, the introspection of this time will echo into a transformed aesthetic, both in production and performance. The theatre-going experience may not be as grand, but it may further reach a broader audience.
This discussion also coincides with a more paramount and possibly more compelling argument of whose voices we will hear as this analysis of performative aspects commences. We are experiencing a forceful re-evaluation of leadership and themes of stories untold and sounds unheard, of behavior unrecognized and impacts undervalued. The next few years will show that the theatre industry will be forever transformed as a representation of the underserved and unheard will gain prominence to the effect of empowering the disenfranchised. Over the next decade, we may find a predominance of the modern perspective or economized re-examination of classic tales in a contemporary light rather than the pure enjoyment of retold classics.
What's a good job out of college for Operations Managers?
Dr. John Leylegian Ph.D.: Any job where you can learn something new is a good job. In an entry-level position, you should be absorbing as much knowledge as you can, while making a good contribution to the company and the projects you work on. This strategy will make you very valuable, because anything you already know doesn't have to be taught to you.
What are the biggest trends we'll see in the Operations Manager job market given the pandemic?
Dr. John Leylegian Ph.D.: Let me preface this by saying that I'm going to address these questions primarily from a mechanical engineering perspective. I believe that one big trend will be an increase in the energy efficiency of residential buildings. Once the pandemic ends, many will go back to the office, but not everyone will, and even those that do may only do so part time. Residential buildings will be occupied more than they were before. Buildings are the largest end users of energy, so an increase in residential building energy efficiency will have to accompany that shift in the workforce.
What technical skills for an Operations Manager stand out to employers?
Dr. John Leylegian Ph.D.: I think almost any graduate will finish school with the same skill set in terms of technical knowledge. What can stand out is an ability to code and use various professional-grade software packages - the actual programming languages and software packages are secondary. If you can code in VBA, moving to Matlab or Python is not a big deal - it's just a matter of syntax. If you can use one CFD code or one FEA code, others will be much easier to learn. The foundation will be attractive to employers. Of course, the non-technical skills are SO important as well, most notably communication (speaking and writing).
Will there be an enduring impact of the coronavirus pandemic on Operations Managers?
Keith Hassell: One thing the pandemic has taught us all, college students and employers, is to be flexible and adaptable. During the spring 2020 semester - students' "routines" were thrown out the window, and they were forced to switch from in-person to remote learning. Although this was a learning curve for those on and off campus, it taught students a valuable lesson: adaptability.
With the transition to remote work for many employers, they, too, had to adjust their workflows, especially with regards to recruiting for internships and post-graduate opportunities. Some employers did have to postpone or cancel internships, but some also saw it as an opportunity to think outside the box, coming up with new innovative ways to virtually host opportunities, and to recruit. The ways in which companies can now recruit, virtually across new geographic areas, is a direct result of the pandemic, one we anticipate to last far beyond.
What's a good job out of college for Operations Managers?
Keith Hassell: A good job can be defined in many ways. Students have a variety of interests, and we are seeing more and more students secure roles immediately after commencement. While a student may have secured a position that is not necessarily his or her ultimate dream job, it is important to realize it is a stepping stone to get a student to he or she's ultimate goals. Experience is necessary to make professional connections and develop background to be marketable for the next role. We encourage students to think of each position as how it fits into their career goals - as opposed to a one-time job - and how this position might align with future aspirations. A good job does not necessarily mean a six-figure salary; it means opportunity for growth, development and experience.
What technical skills for an Operations Manager stand out to employers?
Keith Hassell: Employers are increasingly looking for applied skillsets and additional certifications to set a candidate apart. Sacred Heart University has recently launched a remote work certification, which houses three modules - focusing on the remote worker, the remote team and the remote leader, providing the tools and resources to comfortably leverage and utilize virtual platforms at various organizations. Additional specialized training, certifications and more are great selling tools pending on the specific area of interest. Certifications are common in areas such as project management, sales, IT/network/software, Google application and more. The candidate needs to think, "What can I do that is beyond my coursework to show I am passionate about my field? How do I make myself stand out?" Certifications is an attainable way to do this.
In addition, soft skills continue to be equally important in today's job market. NACE (the National Association of Colleges and Employers) identified seven core competencies that employers seek from entry level candidates which include critical thinking/problem solving, oral/written communication, teamwork/collaboration, digital technology, leadership, professionalism/work ethic, career management and global/intercultural fluency.
What are the biggest trends we'll see in the Operations Manager job market given the pandemic?
Alishia Piotrowski Ed.D.: The biggest trend that we are currently seeing is the move away from formal management training programs in favor of direct-placement positions. Companies are beginning to hire again, but the competition for these positions is strong. Within our student population, we are seeing a renewed interest in vacation destinations, such as beach resorts with strong drive markets. That is where we are seeing the most success with recruitment.
What certifications/licenses/courses can have the biggest impact for Operations Managers?
Alishia Piotrowski Ed.D.: Certifications are always a great idea, if you are looking to stand out on the job market. With the level of competition for jobs today, it certainly can't hurt. But there is no one "best" certification. I suggest students narrow their job focus and look for certifications that focus on that specific area. For students interested in the wine industry, we recommend the Certified Specialist of Wine exam. For students interested in wedding planning, we encourage them to look into The Bridal Society. Furthering your education in a specific area, through a certification, is a great way to stand out in the job market.
What's a good job out of college for Operations Managers?
Alishia Piotrowski Ed.D.: I think in today's market, students have to think less about the actual job, and think more about the company that they want to work for. I encourage students to look into different companies in their area of hospitality and assess how they feel they would "fit" into that company. What are the company's values? What type of culture has that company created? What are your opportunities for advancement, or for movement? These are the types of questions that a student should be asking. Unfortunately, in today's market, a great student may not get their "dream job" right out of college. But, if they target a company that they see themselves growing with, they should focus on finding any job within that company that would allow them to gain experience and to grow. If they do this, and they work hard, they will be much more likely to get that dream job once the industry has recovered and positions are available.
Will there be an enduring impact of the coronavirus pandemic on Operations Managers?
Ravi Nath Ph.D.: I believe, the pandemic will impact how work is performed and how remote work will become common for employees. The graduates will have to adapt to this new paradigm as they will have to learn how to network, coordinate, and acclimate to the culture of the organizations in this environment.
What certifications/licenses/courses can have the biggest impact for Operations Managers?
Ravi Nath Ph.D.: Clearly, having professional licenses/certificates distinguishes a graduate from others in searching and securing a position in the MIS and Analytics fields. Thus, I would highly recommend that students craft a professional portfolio of accomplishments, such as certificates, unique courses taken, class project details, and other extra curricula activities in order for them to stand out. Further, there is no substitute for internship experiences while in college as this proves to a prospective employer that the candidate demonstrates a proven record of real-world experience.
What soft skills should all Operations Managers possess?
Ravi Nath Ph.D.: Good communication skills, both written and oral, always serve well. Unless a graduate is able to effectively communicate and share their ideas and thoughts with others, their technical skills alone will not be sufficient in having a rewarding professional career.
The ability to successfully adapt to changing environments is also pivotal as the half-life of technology is quickly shrinking.
I will also add "resiliency' to this list of soft skills. Recovering from setbacks and quickly getting back on your feet has become a mantra particularly in the tech fields such as MIS and Data Science.
Will there be an enduring impact of the coronavirus pandemic on Operations Managers?
Steven Bauer: The coronavirus has accelerated the transformation to a digital world, and this effect will continue after the pandemic is behind us. Graduates will need to be able to navigate a hybrid business environment, with in-person and virtual meetings, interactions and platforms. There will also be increased opportunities to be entrepreneurial and innovative in the digital area. In addition, graduates will have to become more skilled at navigating a global environment since greater digitization will draw countries closer to each other.
What certifications/licenses/courses can have the biggest impact for Operations Managers?
Steven Bauer: Business Analytics is becoming increasingly important across all functions in order to be able to identify and capture value. Thus a certification in this area, e.g., in Python, is particularly impactful. As far as courses, students should make sure they gain an exposure to all aspects of the business world, e.g., marketing, management, finance, accounting, strategic planning, law, etc., in order to prepare them for the wide array of challenges they will face.
What soft skills should all Operations Managers possess?
Steven Bauer: The new hybrid world will make leading teams more challenging. This reality will put a premium on interpersonal skills. When the NASA astronaut, Richard Arnold, spoke at Pepperdine in 2019, he mentioned that team building was the single most important ability undergraduates could develop to become a good astronaut. The same holds for graduates wanting to go into business, particularly in the post coronavirus era. As part of their skills in this area, graduates will also need to be able and committed to addressing issues in the areas of diversity, equity and inclusion.
Carliss Miller Ph.D.
Assistant Professor of ManagementSam Houston State University
Department of Management & Marketing
What are the biggest trends we'll see in the Operations Manager job market given the pandemic?
Carliss Miller Ph.D.: Flexible working arrangements were considered a perk or benefit, but given the pandemic more and more jobs will be designed with flexible work arrangements in mind. We will continue to see trends in the labor market with a push towards personal services (e.g. virtual assistants, professional organizers) and professional services. There will also continue to be a demand for knowledge work. More and more, employers are looking to hire applicants that can provide concrete evidence of being "Day 1" ready.
Employers will focus more on identifying prospects with certain "soft skills" which were a nice-to-have pre-pandemic, but are now critical for organizational survival. These skills include: critical thinking, agility, ability to adapt to change, resilience, virtual team effectiveness, crisis management, emotional intelligence, empathy, and inclusive leadership. Additionally, data analysis and interpretation is a highly sought after skill even for jobs that historically did not require analytical ability.
What certifications/licenses/courses can have the biggest impact for Operations Managers?
Carliss Miller Ph.D.: Any certifications/licenses/courses that specifically relate to the job function, industry, desired skills of a job, or the individuals' desired career trajectory will have a major impact on attracting job prospects. For example, for someone seeking a sales position, courses that target professional selling, CRM, data management and analysis, sales forecasting, strategic management, business communications, social media marketing, leadership and project management would be beneficial.
What's a good job out of college for Operations Managers?
Carliss Miller Ph.D.: Good jobs out of college are those that offer structured training, development, and job rotation. While some college students identified their career at age 5 and never veered away, some are still figuring out what they want to do after college. A job opportunity that recognizes the potential of new talent, willing to invest in training and development, and provides opportunities for new employees to experience different job functions enables new graduates to gain a realistic job preview that pays and allows them to identify an opportunity within the company that best aligns with skills and interests. Positions that are for a specific job function but have an apprenticeship model, like a "sales trainee" position, are also great for career stepping stones right out of college.
Michael Kraten Ph.D.
Professor of Accounting, Chair, Department of Accounting, Economics and Finance, Program Coordinator, Accounting, BBAHouston Baptist University
Accounting, Economics and Finance Department
Will there be an enduring impact of the coronavirus pandemic on Operations Managers?
Michael Kraten Ph.D.: It's easy to over-react and over-worry when one is immersed in a crisis, but graduates will be able to bounce back quickly -- along with the economy -- once we are all vaccinated and living normally again.
What's a good job out of college for Operations Managers?
Michael Kraten Ph.D.: Good jobs out of college place graduates on career paths to better future jobs. Graduates must train themselves to always think one job ahead, and not to be tempted by minor short-term wage or benefit differences.
What technical skills for an Operations Manager stand out to employers?
Michael Kraten Ph.D.: Short-term skills like data analytics establish college graduates as credible staff professionals. Long-term skills like critical thinking and persuasive communication can place graduates on long-term career paths to senior management.