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Information Systems Manager skills for your resume and career

Updated January 8, 2025

6 min read

Quoted Experts

Dale Musser Ph.D.,

David Garaventa

Information Systems Manager Example Skills

Below we've compiled a list of the most critical information systems manager skills. We ranked the top skills for information systems managers based on the percentage of resumes they appeared on. For example, 17.4% of information systems manager resumes contained customer service as a skill. Continue reading to find out what skills an information systems manager needs to be successful in the workplace.

15 information systems manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how information systems managers use customer service:

Provided cross-functional administrative, information management, customer service and clerical support for Stephens College departments of Development and Alumnae relations.
Managed team of 3 IT personnel including providing daily workload administration, evaluations, training and ensured exemplary customer service standards.

2. Project Management

Here's how information systems managers use project management:

Performed system analysis and planning, project management, procurement, and policies/procedures development to meet current and future information needs.
Specialized in project management of over $2 million worth of communication enhancements affecting five Forward-Operating Bases across the Afghanistan theater.

3. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how information systems managers use data entry:

Developed programmatic ways to analyze both accounting and financial information, as well as eliminating redundant data entry.
Managed Information Systems Department which included 2 programmers/developers and 8 data entry operators.

4. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how information systems managers use technical support:

Provided on-site technical support by performing installation, repair, and preventative maintenance of workstations and related software/hardware troubleshooting.
Coordinated contracted technical support services for online tools, systems, Web-based database management systems, and multimedia development.

5. SQL Server

Here's how information systems managers use sql server:

Redirected all new web application database development to a Microsoft SQL Server environment.
Migrated Great Plains software/data Microsoft SQL Server 2000 improving performance and reliability.

6. PC

Here's how information systems managers use pc:

Managed all computer/network equipment including Macintosh, PC and a fiber based Ethernet installation.
Configured and converted Macintosh database to Goldmine, a PC based networked database application.

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7. Computer System

Here's how information systems managers use computer system:

Designed and developed computer system for tracking Help Desk issues resulting in complete system overhaul and refined metrics on department capabilities.
Coordinated customized integration of vendor applications with a server-based MRP/Financial system and trained company employees on use of computer systems.

8. Disaster Recovery

The ability or procedure by which an organization regains its access and control over its IT framework after an unwanted disaster such as natural calamity or a cyberattack.

Here's how information systems managers use disaster recovery:

Established disaster recovery and business continuity planning/testing/documentation.
Develop and implement plan and provide for effective disaster recovery protection (virus protection/eradication, data backups/recovery, etc.).

9. Management System

A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Here's how information systems managers use management system:

Conduct training for internal reporting management personnel on company s data management systems, reporting infrastructure, and reporting tools.
Interfaced with IT professionals and adapted store management system to accommodate and integrate retail and wholesale distribution center operations.

10. ERP

Enterprise Resource Planning (ERP) is computer software used by major corporations and organizations for conducting their management and accounting tasks efficiently. ERP systems bind different business processes with each other allowing smoother flow of data between them resulting in swift project assessment and completion.

Here's how information systems managers use erp:

Spearheaded the selection and implementation of a ERP system replacing a mainframe based system with client/server architecture
Streamlined business operations and reduced costs by implementation/integration of JD Edwards World ERP Modules.

11. HIPAA

Here's how information systems managers use hipaa:

Created new HIPAA Security policy and supporting procedural documentation to comply with updated federal regulations covering health care organizations.
Established security policies and procedures that mitigated risks and enabled agency to comply with HIPAA regulations.

12. Software Development

Software development is the mechanism by which programmers create computer programs. The Software Development Life Cycle (SDLC) is a framework for developing applications that follow technological needs and consumer requirements. It consists of many stages. The SDLC establishes an international standard that software developers can use to enhance and create their programs. It provides a well-defined framework for software developers to pursue in the production, maintenance, and design of premium quality software. The aim of the software development process is to create high-quality software on time and within budget.

Here's how information systems managers use software development:

Managed all IT operations including database management, hardware/system maintenance, networking software development, contingency planning and technology optimization.
Coordinated software development projects, installations and production support for all aspects of wireless billing system.

13. Enterprise Resource Planning

Here's how information systems managers use enterprise resource planning:

Participated in the creation of a new enterprise resource planning/customer resource management (ERP/CRM) application.
Provided training to users on new applications plus Project Manager in the implementation of the Syspro USA Enterprise Resource Planning system.

14. Lan

Here's how information systems managers use lan:

Conducted operational analysis and the recommendations resulted in significant monetary savings by consolidating six isolated networks into one redundant LAN.
Performed network analysis, capacity planning and testing for organization's LAN server environment.

15. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how information systems managers use payroll:

Reduced estimated payroll expense 50% by implementing a comprehensive software conversation ahead of schedule.
Developed spreadsheet applications that made bookkeeping and payroll more efficient.

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What skills help Information Systems Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on Information Systems Manager resumes?

Dale Musser Ph.D.

Associate Teaching Professor, University of Missouri

-Working on teams and collaboration - people skills matter a lot.
-Past accomplishments in delivering results while working with others
-Technical skills in target areas for job. The hottest areas right now: machine learning, large scale apps, and autonomous systems.

What soft skills should all Information Systems Managers possess?

David Garaventa

Director, Computer Information Systems and Cybersecurity Programs, Assistant Professor, CIS, Albertus Magnus College

Communication and collaboration skills are critical. Particularly now that many employees are working remotely, it has become more difficult - yet more important than ever - to have IT teams that work effectively together, even when they are not in the same room together. But this is not unique to the IT realm. Whether via remote meetings or through effective written communications, it is no longer enough to simply have "technical skills." Technical skills can be taught to employees more easily than developing employee's soft skills, so when an employee approaches their job with a strong set of communication skills and strong analytic reading and writing abilities, they can often make themselves stand out to employers. The employers will recognize that they have the attributes to be an asset to the team and can then invest in helping them develop any technical areas where they may be lacking.

This is not to say that technical skills don't matter, because they do, especially in the IT field. But suppose an employee brings a strong set of soft skills to an IT team (e.g., collaboration, communication, critical thinking, etc.). In that case, they probably also can learn more technical skills as part of their job function. I once had a colleague say to me that when she is hiring, she has found that technical skill is all over the place...but it's the soft skills that are harder to find. Lastly, having the ability - and a desire - to be continually learning is essential. Technology is not static, and businesses are not static, so thinking critically in different settings across various technology platforms is very important. The tools your department uses today may not be the tools they are using tomorrow, so being fluid, adaptable, and constantly learning is the name of the game.

What hard/technical skills are most important for Information Systems Managers?

Michael McLaughlin

Faculty, Brigham Young University - Idaho

Solid understanding of the technology stack (from desktops to cloud), including at least one programming language at certification level and object-oriented design skills that include exclusivity, patterns, and data design both in relational and document databases.

What Information Systems Manager skills would you recommend for someone trying to advance their career?

Matthew Liotine Ph.D.

Clinical Professor and Director of Master of Science in Supply Chain and Operations Management, University of Illinois at Chicago

If a student decides to take time off before moving on to a job or graduate school, they should use that time to develop skills in which you may not receive formal training while in college. For example, skills like leadership, problem-solving, teamwork, and communication are going to be more vital than ever in the new norm.

What type of skills will young Information Systems Managers need?

Delvin Grant

Associate Professor, DePaul University

The ability to problem solve, which requires an understanding of the problem and a structured approach towards the solution. The ability to apply concepts learned in one discipline to another. Quite often, students are unable to see how a concept translates from one domain to another, and this stifles innovation.

Do you want to know more?

List of information systems manager skills to add to your resume

The most important skills for an information systems manager resume and required skills for an information systems manager to have include:

Customer Service
Project Management
Data Entry
Technical Support
SQL Server
PC
Computer System
Disaster Recovery
Management System
ERP
HIPAA
Software Development
Enterprise Resource Planning
Lan
Payroll
Troubleshoot
Business Processes

Direct Reports
SharePoint
VoIP
Unix
Network Infrastructure
Application Development
EDI
VPN
VMware
Network Security
Phone System
SDLC
Citrix
Linux
Windows Server
User Support
Deltek Costpoint

HR
Technology Implementation
MIS
Intranet
POS
Vendor Relationships
Software Applications
SAN
DNS
DHCP
PBX
User Accounts
Microsoft Exchange
ISO
Desktop Support

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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